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Courtyard West Orange

3.0 of 5 8 Rooney Circle, West Orange, NJ 07052
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Courtyard West Orange
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121 reviews from our community

Traveler rating
    33
    37
    32
    8
    11
See reviews for
39
19
7
39
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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West Orange
1 review
5 of 5 stars Reviewed 2 weeks ago

I stay at this hotel quite frequently and I would highly recommend this property to weary travelers. It is a very cost effective option even for people traveling into NYC. The staff is always helpful and courteous. They check you in quickly, direct you to your room, offer restaurant suggestions, dry cleaners etc...Mary, a really terrific great Guest Service Agent,... More 

Was this review helpful? Yes
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear Charles W, Thank you so much for your review! We are glad that you are one of our many regulars. We try our best to make this a home away from home for all of our guests. We hope to see you again soon! More 

Central PA.
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My daughter and I stayed here one night prior to an open house visit at Seton Hall University. We arrived around 8:30 p.m. after a long day of driving and were anxious to rest and relax. Check in was fast and easy and we went up to our room on the 3rd floor. It was an adjoining room and we... More 

Was this review helpful? Yes
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear MaggieMay16801, Thank you so much for your review! I am glad that you and your daughter enjoyed your stay. I was also glad to see that we were quick to resolve the issue you encountered. We hope to see you again soon. More 

Manlius, New York
Top Contributor
80 reviews 80 reviews
23 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am basing this on the fact that I only stay at Marriott properties because I like consistency and usually don't have any horrible stays - This courtyard is just okay. The walls are so thin, that is what I hate the most about older/cheaper hotels. We could hear the family next to us like they were in our room.... More 

Was this review helpful? Yes
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear Nancy1092, Thank you for letting us know about your stay. We always appreciate it when guests take the time to give us feedback. I apologize that your impressions of the hotel were less than stellar. We pride ourselves on our customer service and it was surprising that our staff was not as responsive as I know they can be.... More 

West Orange, New Jersey
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Mary was working at the front desk alone because it was getting late and the staff was reduced. I needed help with a few documents that were not printing in the business office. I walked up to find Mary being harassed by a potential guest because this woman was on hold for more than a minute. What the person on... More 

Was this review helpful? Yes
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear Mark A, Thank you so much for your review! I always appreciate it when a guest takes time to let me know how we are doing. Thank you for recognizing Mary. She is one of my stand out associates and your comments were spot on about her. I also want to thank you for comments about what happened during... More 

1 review
2 of 5 stars Reviewed 4 weeks ago

The front desk staff very nice. Mary, Martha, Lorraine and director of operations Maria are great team. Poor to no customer service with management. They do not respond to customer issues and appear to not care about customer service problems.

Was this review helpful? Yes
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear mcdaichman, Thank you for taking the time to speak with me on the phone yesterday concerning your comments. I do apologize for any inconvenience you experienced during your stay. As I stated yesterday, as one of our long term guests, we will do our best to make sure your special requests are met. Also, as we discussed, I would... More 

Travelers are raving about these West Orange hotels

1 review
4 of 5 stars Reviewed October 15, 2014

Your representative "Shawn" at the Courtyard West Orange hotel was extremely helpful with changing my hotel reservations. He was very professional, and courteous. Also, Lorraine, your front desk representative was pleasant and also helpful. Employees such as these helped to make our Marriott experience positive. Hopefully their participation in creating this experience will be acknowledged. Thank you, Toni & Thomas... More 

Was this review helpful? Yes
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear Toni M, Thank you so much for your review. We always appreciate it when guests take the time to let us know how we are doing. We are glad that you enjoyed your stay with us and hope to see you again soon! More 

Seattle, Washington
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 7, 2014

Clean rooms. Comfortable beds. And the staff were very helpful and friendly. We asked for directions, they had them. We ask for restaurants, they had them. They printed out maps and directions. They gave us tips on the restaurant guide they gave us. I'd stay there again in a heartbeat!

Was this review helpful? Yes
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear Red821, Thank you so much for your recview! We are glad that you enjoyed your stay with us and are looking forward to your next visit to the area. More 

Wisconsin
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 25, 2014

We arrived early after a day surgery and were very happy that the staff made every effort to get us into our room early. We truly appreciated being able to rest ASAP. Our room was spacious with a little balcony with two chairs. There is a pleasant little restaurant on site. The staff we encountered were nice.

Was this review helpful? Yes
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear KRSWisconsin, Thank you very much for your review. We are glad that you were able to relax at our hotel during an uncomfortable time. We hope to see you again soon! More 

Point Pleasant, New Jersey
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 18, 2014

I spent one night at the Marriott Courtyard in West Orange. It is a nice, new, clean, modern hotel. The service was excellent. The rooms are large and quite nice. I stayed in a double queen with a balcony. As it should be everywhere, the WiFi is complimentary. There is a nice lobby area with a bar and a small... More 

Was this review helpful? Yes
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear DennisF334, Thank you very much for your review. We always appreciate it when guests take time to let us know how we are doing. We look forward to your next visit with us! More 

Edison, New Jersey, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed September 17, 2014

When I arrived on August 28, 2014 I was immediately greeted with a smile and a welcome from Martha. She quickly checked me in and offered me a free bottle of water. I immediately felt that this was going to be a great stay at the Marriott Courtyard in West Orange. Every night, when I returned back to the hotel... More 

Was this review helpful? Yes
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear Jeffrey G, Thank you very much for your review! We are glad that you enjoyed your stay with us. You'll be happy to know that we have repaired our spa and it is better than ever. Hopefully you will get a chance to use it the next time you stay with us. More 

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Additional Information about Courtyard West Orange

Address: 8 Rooney Circle, West Orange, NJ 07052
Location: United States > New Jersey > West Orange
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard West Orange 3*
Number of rooms: 131
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Also Known As:
Courtyard West Orange Hotel West Orange
West Orange Courtyard

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