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Courtyard West Orange

3.0 of 5 8 Rooney Circle, West Orange, NJ 07052
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Courtyard West Orange
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125 reviews from our community

Traveler rating
    35
    38
    33
    8
    11
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39
20
7
42
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brooklyn, New York
Contributor
12 reviews 12 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 21, 2015

All in all it was a great stay. Our only issues were that there were no instructions on how to regulate the room temperature. This was the 1st hotel that I stayed in as long as I can remember that did not have 24 x 7 Coffee Service. It seemed like the hotel wanted to make sure people bought The... More 

Was this review helpful? Yes
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear brusol, Thank you for your review. We are glad that you chose us to stay with while you were in town. My apologies for any inconvenience with our heating system. We are actually installing a wireless system that will help our guets regulate their rooms more efficiently and more easily. More 

1 review
3 of 5 stars Reviewed December 30, 2014

I recently stayed at this hotel and initially dreaded the thought of being in a hotel for the next 20 days. Upon my arrival, I knew that this just might be a pleasant experience when I was greeted by and checked in by Valrie. She went above and beyond to deliver exceptional service and truly epitomizes hotel hospitality. Valrie alone... More 

Was this review helpful? Yes
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear AudreyM, Thank you very much for your review. We always appreciate it when guests take the time to let us know how we are doing. Thank you for mentioning the great job Valerie did. I will certainly pass this along to her. I do apologize for the inconvenience you experienced with our housekeeping service. I will speak with my... More 

Clarksburg, New Jersey
Top Contributor
57 reviews 57 reviews
6 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed December 23, 2014

Having stayed in many Courtyards over the years, I have to say this is one of the best!! Most Courtyards give you nothing extra for your dollar. No coffee in the lobby or anything else. We stay here when we go to the Lobster Buffet at the Manor and this hotel has been quite different. On both of our stays,... More 

Was this review helpful? Yes
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear BCM1225, Thank you so much for your review. We always appreciate it when guests take the time to let us know how we are doing. I am glad that you enjoyed your stay with us and hope you will again in the future. Have a wonderful holiday season and a very Happy New Year. More 

West Orange
1 review
5 of 5 stars Reviewed December 4, 2014

I stay at this hotel quite frequently and I would highly recommend this property to weary travelers. It is a very cost effective option even for people traveling into NYC. The staff is always helpful and courteous. They check you in quickly, direct you to your room, offer restaurant suggestions, dry cleaners etc...Mary, a really terrific great Guest Service Agent,... More 

Was this review helpful? Yes
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear Charles W, Thank you so much for your review! We are glad that you are one of our many regulars. We try our best to make this a home away from home for all of our guests. We hope to see you again soon! More 

Central PA.
2 reviews
5 of 5 stars Reviewed December 2, 2014

My daughter and I stayed here one night prior to an open house visit at Seton Hall University. We arrived around 8:30 p.m. after a long day of driving and were anxious to rest and relax. Check in was fast and easy and we went up to our room on the 3rd floor. It was an adjoining room and we... More 

Was this review helpful? Yes
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear MaggieMay16801, Thank you so much for your review! I am glad that you and your daughter enjoyed your stay. I was also glad to see that we were quick to resolve the issue you encountered. We hope to see you again soon. More 

Manlius, New York
Top Contributor
81 reviews 81 reviews
23 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed December 2, 2014

I am basing this on the fact that I only stay at Marriott properties because I like consistency and usually don't have any horrible stays - This courtyard is just okay. The walls are so thin, that is what I hate the most about older/cheaper hotels. We could hear the family next to us like they were in our room.... More 

Was this review helpful? Yes
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear Nancy1092, Thank you for letting us know about your stay. We always appreciate it when guests take the time to give us feedback. I apologize that your impressions of the hotel were less than stellar. We pride ourselves on our customer service and it was surprising that our staff was not as responsive as I know they can be.... More 

West Orange, New Jersey
2 reviews
5 of 5 stars Reviewed November 19, 2014

Mary was working at the front desk alone because it was getting late and the staff was reduced. I needed help with a few documents that were not printing in the business office. I walked up to find Mary being harassed by a potential guest because this woman was on hold for more than a minute. What the person on... More 

Was this review helpful? Yes
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear Mark A, Thank you so much for your review! I always appreciate it when a guest takes time to let me know how we are doing. Thank you for recognizing Mary. She is one of my stand out associates and your comments were spot on about her. I also want to thank you for comments about what happened during... More 

1 review
2 of 5 stars Reviewed November 17, 2014

The front desk staff very nice. Mary, Martha, Lorraine and director of operations Maria are great team. Poor to no customer service with management. They do not respond to customer issues and appear to not care about customer service problems.

Was this review helpful? Yes
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear mcdaichman, Thank you for taking the time to speak with me on the phone yesterday concerning your comments. I do apologize for any inconvenience you experienced during your stay. As I stated yesterday, as one of our long term guests, we will do our best to make sure your special requests are met. Also, as we discussed, I would... More 

Travelers are raving about these West Orange hotels

1 review
4 of 5 stars Reviewed October 15, 2014

Your representative "Shawn" at the Courtyard West Orange hotel was extremely helpful with changing my hotel reservations. He was very professional, and courteous. Also, Lorraine, your front desk representative was pleasant and also helpful. Employees such as these helped to make our Marriott experience positive. Hopefully their participation in creating this experience will be acknowledged. Thank you, Toni & Thomas... More 

Was this review helpful? Yes
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear Toni M, Thank you so much for your review. We always appreciate it when guests take the time to let us know how we are doing. We are glad that you enjoyed your stay with us and hope to see you again soon! More 

Seattle, Washington
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 7, 2014

Clean rooms. Comfortable beds. And the staff were very helpful and friendly. We asked for directions, they had them. We ask for restaurants, they had them. They printed out maps and directions. They gave us tips on the restaurant guide they gave us. I'd stay there again in a heartbeat!

Was this review helpful? Yes
Howard S, General Manager at Courtyard West Orange, responded to this review

Dear Red821, Thank you so much for your recview! We are glad that you enjoyed your stay with us and are looking forward to your next visit to the area. More 

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Additional Information about Courtyard West Orange

Address: 8 Rooney Circle, West Orange, NJ 07052
Location: United States > New Jersey > West Orange
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard West Orange 3*
Number of rooms: 131
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Also Known As:
Courtyard West Orange Hotel West Orange
West Orange Courtyard

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