We had the pleasure of staying at the hotel with a large group 5/4 - 5/6 for our daughter and son-in-laws wedding!! The hotel accommodations were excellent and all amenities were great. They also gave special care to the bridal suite after all the girls used it for the getting ready day - put in perfect order for our bride...
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Dear Susan L,
Thank you so much for the wonderful review which you placed on TripAdvisor. We have been rated # 1 in West Orange since February 2008 and we strive to be the best lodging and catering choice in the area. We are a small business with local ownership that prides itself on taking care of our customers. Knowing...
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We really enjoyed our stay at this hotel and I cannot think of one negative thing to say. Our entire experience was positive and the hotel is immaculate. They serve a great breakfast including hot items and also have a nice spread for the manager's reception in the late afternoon/early evening. Danielle at the front desk was super friendly and...
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Dear Donna G,
TripAdvisor Reviews posted by Senior Reviewers like yourself are truly appreciated. Especially when one of our team members made you feel so great about us that you felt it was important enough to mention her name. We are diligent about paying special attention to our breakfast and weekday manager reception offerings and I'm delighted you noticed. I...
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My boyfriend and I stayed at this hotel for two nights as a part of a wedding weekend. The bride and groom had their reception after party and next day brunch here, with the actual ceremony and reception taking place at the Pleasantdale Chateau.
The Wilshire Grand is beautiful and the staff is extremely nice and friendly. We had a...
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Dear Luckik30,
Thank you for posting this terrific review on TripAdvisor. Speaking for my team, our ownership, and of course myself, we are delighted anytime we see a review like this because our ongoing effort shows quantifiable results. In addition to our own wedding facility we are often sought after by families having social functions at other local venues and...
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Our son's wedding was held at The Wilshire Grand Hotel on 4-22-2012. The reason we chose this venue was, they have both the banquet halls and the hotel rooms in the same place. Needless to say that our experience was extremely pleasant. The hotel staff were very cordial. They were very accommodating, always helpful. The rooms were spacious and well...
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Dear Vijay Dasika,
My staff & I want to thank you very much for the outstanding review you have posted on TripAdvisor regarding your son's wedding. My team has the nicest things to say about your family as well. We work diligently in providing the very best possible service for our guests and we share in the delight along with...
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Nothing like being woken up at 7:30 by barking dogs in a room . Called desk they did nothing( and this was on the first floor . So watch out don't stay near 109
Dear Sleepintravler,
Thank you for commenting on your stay with TripAdvisor. I apologize that an otherwise, great stay was interrupted by a barking dog at 7:30 in the morning. To clarify however, we did in fact contact the guest immediately that had the dog, they were in process of checking out. They were in fact gone by 7:40 a.m. I...
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I stayed at the hotel a few weeks ago after my wedding and so did about 15 guests. After researching other venues in the area, I discovered that the Wilshire offered the most for the price, including breakfast, evening appies, and a free shuttle for nearby weddings. All of the guests raved about the place, which has beautiful, cozy rooms....
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Dear LAN618,
Thank you kindly for posting your wonderful review on TripAdvisor. We are delighted to have hosted your out of town guests and I want to personally thank you for choosing to trust us with your family & friends, I know this was a major decision. We have been rated # 1 with TripAdvisor guests in West Orange since...
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Unusual in this day a hotel that is incredible....VERY clean, well kept, beautiful furniture, soft, fresh linens, elegant decor. Welcoming refreshments in the lobby...coffee, tea, lemonade, snacks in a warm welcoming lobby. The breakfast was top rate able to eat on the run if need be or sit in a bright dining room and eat a hot relaxing breakfast. Many...
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Dear Rater521,
Thank you kindly for placing your very wonderful comments on TripAdvisor. For the record, I am a member of our ownership team and not the sole owner. However, it is my sole responsibility to insure we are operating proficiently and taking care of every guest. As discussed earlier with you, I would never be so bold to say...
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We stayed here last Thursday for one night to attend a family event. The hotel is very nicely furnished and staff was most pleasant at check-in. Beds were a little soft for our taste, but very cushy. Room was larger than most hotel rooms at other places and ran a little more expensively, but definitely worth it. Everything was very...
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Dear DLanders,
Thank you so much for posting your glowing review on TripAdvisor. We very much appreciate your comments, especially since you are clearly a seasoned traveler and have contributed your personal reviews seventeen times at this website. Rating us with the very best possible rating is truly appreciated and we spend great a great deall of effort & time...
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This was a very clean hotel. Although, nothing to write home about. The breakfast food was equivalent to a lower cost hotel chain. I requested a quite room and was given a room down the first hallway from the lobby. This room was not quite in my opinion. You could hear lobby noise, and when the staff arrived to prepare...
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Dear JBRaliegh,
Thank you so much for sharing your comments on TripAdvisor. I apologize for any noise interruption you had during your stay and I can assure you this is not a common occurrence. I am delighted that you acknowledged our attention to cleanliness and that you are pleased overall, most importantly that you felt the we were a good...
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The hotel staff was helpful, room was lovely, beds comfortable, location was convenient.
Dear WaterlooCanucks,
Thank you for your kind comments. Our bedding "specially" chosen, is a Spring Air "Ultra-VIP" Pillow Top Bed designed specifically for upscale hotels. My staff & I appreciate you taking the time to memorialize your stay experience and the positive ranking you gave us. I would like to know how we can get to a "5" in your...
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