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The Rittenhouse Hotel

4.5 of 5 210 West Rittenhouse Square, Philadelphia, PA 19103
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514 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Louis, Missouri
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the best hotel. Period. The staff are incredibly accommodating and helpful but in a friendly, comfortable way. Rooms are quiet and well appointed. Free wifi that is fast. Linens are top notch--robes, slippers, free shoe polishing, nice chocolates on the pillow, free,excellent coffee in the lobby are all lovely little touches. Room service food is excellent. Location on... More 

Was this review helpful? Yes 2
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review

Thank you Alison, We are very proud of our new health club which contains the pool, sun deck and sits next to our spa and salon. As an urban retreat, The Rittenhouse is a wonderful spot for business or pleasure. We hope to see you again soon! More 

Baltimore, Maryland
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked through AMEX and received special amenities which were lovely since we had driven and could use their late checkout. The hotel is in a perfect location. You are part of city living and spending time in a 5 star hotel. We were upgraded to a suite which was very comfortable. The staff was wonderful and had lots of... More 

Was this review helpful? Yes
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review

We appreciate your review and recommendation to others. Thank you for making The Rittenhouse your choice for your stay. Your comment on the HVAC is taken to heart and we are taking steps to address any equipment needs hotel wide. We hope to see you again sometime soon. More 

Atlanta, GA
Top Contributor
87 reviews 87 reviews
23 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at the Rittenhouse for a family event. The hotel is beautiful and wonderfully located, but there were some issues. We attended the event on Saturday morning and when we returned to the hotel at 2 PM our room had not been made up. We had to wait in the lobby for 45 minutes while this was finally done.... More 

Was this review helpful? Yes
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review

I am truly sorry that your housekeeping and billing experience were so disappointing. This is clearly not representative of us as we strive to provide seamless service daily to every guest. We would welcome the opportunity to have you return to The Rittenhouse for a much better stay. Please feel free to reach out to me directly if I can... More 

Philadelphia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel for the last couple of years on numerous occasions. Very well appointed rooms, which are large in size. Nicest part of downtown Philly! Best hotel to stay in for the utmost experience,

Was this review helpful? Yes 1
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review

Thank you very much for your review of The Rittenhouse. We aim to be not only the best in Philadelphia but also one on the best anywhere. We look forward to seeing you again whenever your travels bring you to town. More 

London, United Kingdom
1 review
2 of 5 stars Reviewed 3 weeks ago

We stayed for 2 nights at this hotel, chosen by what had been said on tripadvisor and the hotel web site. We found the room to be spacious but other than that it was very old fashioned and grubby, very noisy air conditioning/heating which kept you awake at night and a shower that many years ago would have been amazing.There... More 

Was this review helpful? Yes
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review

We are truly sorry that you left with such a poor impression. As mentioned in other postings and replies, we certainly take our facilities and service seriously and feel we favorably compete in the luxury segment with any hotel. We are committed to continuous improvement in all areas and would welcome the opportunity to have you return for another look.... More 

baltimore
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed 1 night while visiting. The staff were great. Gracious, informed and welcoming. From bellman to management everyone we encountered made our stay better than anticipated. The location was quite good and overall the facilities were nice. Our room was huge, comfy bed with a great view of the park. My biggest complaint is the bathroom. Considering this hotel is... More 

Was this review helpful? Yes
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review

Thank you for your wonderful feedback regarding our service and product in general. We focus on this daily and to have you highlight it makes us proud. We are continuously upgrading throughout the hotel and will continue to do so. I am sure that you will find something new and improved each time you visit. More 

Annapolis, Maryland
1 review
5 of 5 stars Reviewed November 19, 2014

Visiting the city for a wedding and this was one of the preferred hotels. Normally we would have scrimped and chosen a lesser property, but the price differential was not that great so we decided to go for it. We have stayed in premier properties in NYC and Washington, but I would say that this tops them for service and... More 

Was this review helpful? Yes
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review

It was a pleasure to have you with us while you were in town to attend a wedding. Whether hosting an event here or simply staying with us for events elsewhere, we are proud to be your hotel of choice in Philadelphia. Please come back to visit us sometime soon and thank you for recommending us to others. More 

Toronto, Canada
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 12, 2014

I went to college in Philly, came to love the city and try to come back a couple times a year. After trying a few other hotels here, I've now taken to always staying at the Rittenhouse. Location is perfect; staff are professional and friendly; and the rooms are very large and comfortable. It's an incredibly elegant yet cozy property.

Was this review helpful? Yes 1
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review

Dear Brandon, We are proud to be your Philadelphia home and appreciate your "elegant yet cozy" assessment of our product and service. Please let us know if their is anything that would make your future stays more comfortable. The more that we can personalize your experience, the better! More 

Charlotte, NC
Top Contributor
104 reviews 104 reviews
22 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed November 9, 2014

What a grand hotel! From the minute we pulled in to the minute we left, everything was spot-on perfect. Check-in was incredibly smooth, and everyone from the valet to the concierge to the front desk staff was helpful, cheerful, and personable. Our room was AMAZING. We had a fantastic view of the park because of massive windows. The king-sized bed... More 

Was this review helpful? Yes
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review

We are so happy that you so thoroughly enjoyed your visit! Your praise and recommendation to others is the highest compliment we can receive...We truly appreciate it. I look forward to sharing your review with the team here at The Rittenhouse. I know that they will be both motivated and energized by your feedback. More 

Ewing
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2014

Just had an amazing night at the Rittenhouse hotel. The employees treated us like royalty. Every detail of the evening was perfect from the luscious robes to the chocolate covered strawberries to the delicious breakfast buffet. Can't wait to go back.

Was this review helpful? Yes 1
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review

Our setting and amenities make us a perfect spot for romance. The Library Bar and Lacroix could not be better for a quiet drink and dinner for two. Our new spa even offers couples massages.. Please be sure to come back to visit whenever time allows. More 

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Additional Information about The Rittenhouse Hotel

Address: 210 West Rittenhouse Square, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Rittenhouse Hotel 4.5*
Number of rooms: 116
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Also Known As:
The Rittenhouse Hotel Philadelphia
Rittenhouse Hotel Philadelphia
Rittenhouse Philadelphia
Hotel Style:
#1 Spa Hotel in Philadelphia
#1 Business Hotel in Philadelphia
#2 Luxury Hotel in Philadelphia
#2 Family Hotel in Philadelphia
#4 Romantic Hotel in Philadelphia
#6 Green Hotel in Philadelphia

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