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The Rittenhouse Hotel

Certificate of Excellence
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210 West Rittenhouse Square, Philadelphia, PA 19103
Best prices for: 1 room 1 guest
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The Rittenhouse Hotel
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The Rittenhouse Hotel
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557 reviews from our community

Traveler rating
    407
    97
    34
    11
    8
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134
198
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116
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
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Washington DC, District of Columbia
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Hubby, 9 year old daughter, and I stayed here for a weekend. We all loved it. We wanted to reserve a suite but they were all booked. I can only imagine how large the suites are because our room was the size of a one bedroom suite -- it's very spacious, far from your standard sized hotel room. Customer service... More 

Was this review helpful? Yes
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review

We do boast the largest rooms in Philadelphia by far. Coupled with our location and service, we believe others will agree with your take on The Rittenhouse. Thank you very much for staying and recommending us to others. More 

Media, Pennsylvania
Top Contributor
80 reviews 80 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

I had an overnight stay for business conducted on the property. Our conference went well--only two complaints; it was freezing in the meeting room despite repeated requests to fix it and towards the end of our event they were turning over for another and it was loud. The location is perfect, the hotel is beautiful, the services excellent, and the... More 

Was this review helpful? Yes
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review

Whether traveling for business or leisure, we strive to provide all of our guests with a memorable experience. We thank you for your thoughtful comments and look forward to welcoming you back soon. More 

New York City, New York
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a lovely, luxury hotel in the heart of Philadelphia, on what is probably the prettiest block in center city, Rittenhouse Square. We had a suite overlooking the square, and the room itself and the furnishings were all quite nice. The room was also very well soundproofed, and no street noise seeped into the room. Other rooms in the... More 

Was this review helpful? Yes
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review

Thank you for staying with us and your thoughtful comments. As noted in responses to other reviews we have upgraded the property significantly in the last two years and will continue to do so. Excellent points on reading lamps and light switch/smoke alarm locations. We will certainly implement solutions to these design glitches going forward. Twice daily housekeeping service must... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I was looking forward to staying at The Rittenhouse Hotel based on all the reviews, but it did not live up to my expectations. First the hotel is VERY dated -- our carpet was filthy and the bathroom furnishings were all tarnished. However, the worst part was actually all the noise in the room. Because the air conditioner was so... More 

Was this review helpful? Yes 1
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review

We would have liked you to have had a better experience as well. While all of our rooms have been updated, a deeper renovation is planned for this year and next. Regardless, all current HVAC units should be quiet and room amenities spotless. Please know that we take your concerns seriously and will follow up immediately to correct any shortfall.... More 

Chambersburg, Pennsylvania
Top Contributor
53 reviews 53 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We came again after being treated so well on our last visit in September, 2014, and were not at all disappointed on visit #2. The staff is so welcoming, everyone. From door men, to valet parking folks, to housekeeping and room service. Outstanding. If you don't mind paying for great service, that you may have thought was lost in history,... More 

Was this review helpful? Yes 1
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review

Thank you very much for recognizing our efforts. I look forward to sharing your review with our team here, who I am sure will be motivated by your remarks. We hope to see you every time your travel brings you to Philadelphia... More 

Woodland Hills, California, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I was about to make reservations at this hotel. We were looking forward to staying here because of the ratings. Since it is pet friendly, I asked if there were any floors allocated for guests without pets. The representative stated no. Then I asked if I could possibly stay in a room where I wouldn't have a dog barking next... More 

Was this review helpful? Yes
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review

Dear Rosario, I apologize for any confusion. Although we do allow pets on rare occasion, there is an additional fee we apply so the rooms may be professionally deep cleaned after check out. More importantly, if you desire a pet free room or floor, we can certainly accommodate this request. I am truly sorry if you felt that you received... More 

Santa Rosa, California
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The mark of a truly great hotel is revealed not when things are going right but when they are unraveling. I misplaced my wallet at a local restaurant and it felt like the world was collapsing. The staff called the restaurant to locate the wallet and then had one of their private drivers drive us there to retrieve it! Vacation... More 

Was this review helpful? Yes 1
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review

It is true that a scripted experience only goes so far... I look forward to sharing your feedback with our Rittenhouse team and am sure that they will be motivated by it. Please consider us your Philadelphia home in the future. We hope to continue to assist you with both the expected and unexpected. More 

Charlotte, North Carolina
Contributor
20 reviews 20 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed in this hotel in the middle of a huge winter storm with frigid temperatures and too much snow, but ended up having a good experience although it started out rough. We arrived exhausted from traveling through terrible conditions, only to find the temperatures were cold outside and so was the demeanor of the person at the reception desk. Luckily... More 

Was this review helpful? Yes 3
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review

As an independent hotel we are unique in many ways, the vast majority of which are beneficial. All of our guest rooms have individual heating and air conditioning units with city view rooms facing west and park view rooms facing east.. To date, we have had no reports of either side of the building being warmer or cooler but will... More 

2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

People told me this was the nicest hotel in Pniladelphia, but perhaps that was years ago? The Library Bar was great (and the bartender even better), and the greeting staff at the door and front desk were also very helpful and cheerful. The lobby and spa were very nice as well. However once we took the elevator to our room's... More 

Was this review helpful? Yes 6
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review

I share your disappointment and invite you to contact me directly so we can discuss the multiple room options available to you here at The Rittenhouse. Certainly, our twice daily housekeeping service should recognize and address the issues you pointed out. I regret that we were not given the opportunity to address your concerns while you were with us. Please... More 

New York City, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The perfect spot for a weekend rendezvous -- in my case, with two of my sisters. Large rooms with big windows and bath (a little oddly shaped but a serene atmosphere with separate little areas for sleep, desk and bath). Quiet as can be and luxuriously comfortable bed and pillows. The staff was very thoughtful and helpful and the hotel... More 

Was this review helpful? Yes 1
Reginald A, General Manager at The Rittenhouse Hotel, responded to this review

Dear Stephen, We are delighted to hear that you had such an enjoyable visit to Philadelphia with your family. In addition to our other offerings, we now feature live jazz in our Library Bar every Friday and Saturday evening from 8:30pm-11;30pm. It is a great way to kick off or wrap up your evening. Thank you for reviewing The Rittenhouse... More 

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