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Four Points by Sheraton Philadelphia Northeast

3.0 of 5
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9461 Roosevelt Boulevard, Philadelphia, PA 19114
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Four Points by Sheraton Philadelphia Northeast
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Ranked #60 of 83 Hotels in Philadelphia
A recent review
5 of 5 stars reviewed 1 week ago
joseph t Philadelphia, Pennsylvania
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295 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff was amazing, helpful and friendly in every way. The bed was like sleeping on a fluffy cloud, slept like a baby each night. The housekeeping was excellent, complimentary coffee in the room as well as in the lobby along with a daily newspaper. The shuttle service was phenomenal always ready and willing to take you anywhere you wanted... More 

Was this review helpful? Yes 1
Brad S, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Joseph - Thank you for taking the time to provide us your feedback about your recent stay at the Four Points by Sheraton Philadelphia Northeast. It is extremely gratifying to know that we delivered excellence in hospitality and earned your five star review! I will be sure to share your thoughtful comments with our entire team. Thank you again... More 

LITTLETON
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Expected more from a Sheraton. Should have gone with AirBNB. The AC sounded like a truck stop, no water pressure, saggy bed - couldn't even sleep with my husband but had to center ourselves in separate beds. Lumpy pillows - must be made from torn up foam. Had to unplug the frig and microwave due to constant clicking sounds. Overcharged... More 

Was this review helpful? Yes 1
Brad S, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Valued Guest - Thank you for sharing your experiences about your stay at the Four Points by Sheraton Philadelphia Northeast. I am very sorry for the issues that you encountered and that the ventilation system in your room was noisy. I am pleased to communicate that we are in the process of replacing all of these units to improve... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Such a great experience at this hotel. The staff was very accommodating for the week that my family and I were there. We had to travel for a funeral and this was the perfect location. Hats off to Patrick, the front desk/ customer service employee and the wonderful cleaning staff! Also, they had a great buffet, bar, and lounge area.

Was this review helpful? Yes 2
Brad S, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Jasmine - Thank you for taking the time to provide us your feedback about your recent stay at the Four Points by Sheraton Philadelphia Northeast and for your five star review! Your very detailed and thoughtful response is very much appreciated. It is extremely gratifying to know that we delivered excellence in hospitality to you and your family. Thank... More 

Philadelphia, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This place is under rennovated. Crack in the head board, no color, radiator is really old, thermastat screen does not work- makes it hard to control the temperature. The most decent of the room was the bathroom. The pool was ok, warm, again it can use some more clorine in the water, and pop of color. I came on a... More 

Was this review helpful? Yes 1
Brad S, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Rozie - Thank you for sharing your experiences about your stay at the Four Points by Sheraton Philadelphia Northeast. I am very sorry for the issues that you encountered and that the ventilation system in your room was noisy. I am pleased to communicate that we are in the process of replacing all of these units to improve guest... More 

Rahway, New Jersey
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 30, 2015

I rated very good because 2-3 things are important to me; comfort of bed, shower pressure & hot water and cleanness. I reserved a king and requested a high floor and was offered a double on the first floor upon arrival. Also told that they were sold out and no kings were available. I was okay, had no other choice.... More 

Was this review helpful? Yes 4
pbrouillette, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Valued Guest - Thank you for taking the time to provide us your feedback about your stay at the Four Points by Sheraton Philadelphia Northeast. It is great to know that we were able to successfully accommodate three of your most important hotel comforts, but I apologize that we were unable to honor your room floor request and that... More 

Delaware
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed March 26, 2015

Stayed at this hotel for a wedding from out of town along with a group of about 6 couples. At check in we were told that the only rooms that were available were on the first floor. As we checked into our room which was adjacent to the parking lot we were not happy but needed to get to the... More 

Was this review helpful? Yes 4
pbrouillette, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Rodney - On behalf of the Four Points by Sheraton Philadelphia Northeast, I wanted to thank you for taking the time to provide us your feedback about your stay. Please accept my apologies for the less than acceptable cleanliness of your room. We take great care to clean and inspect our rooms every day to ensure our high standards... More 

Downingtown, Pennsylvania
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 25, 2015

This new hotel is well situated for center city, the convention center and just getting around Philly in general. The room was spacious, clean and well appointed. On the front desk Julia was very attentive, especially as my wife was temporarily disabled and on crutches. Very economic parking is less than a block away. We will be back.

Was this review helpful? Yes 1
pbrouillette, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Glenn - On behalf of the Four Points by Sheraton Philadelphia Northeast, I wanted to thank you for taking the time to provide us your kind and gracious feedback about your stay. I am pleased that you valued our location and convenience to the downtown area and the attentive hospitality provided by our team. Feedback such as yours is... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 24, 2015

I was traveling back to my home town to take care of my fathers home that was sold and need to get it ready for the new owners. So I stayed at this Four points on the boulevard in NE Philly. For business travel this place is exceptional. Every one of the staff that I meet went out of there... More 

Was this review helpful? Yes
pbrouillette, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Ed - On behalf of the Four Points by Sheraton Philadelphia Northeast, I wanted to thank you for taking the time to provide us your gracious feedback and for your 5 Star review! I will be sure to share your thoughtful comments with Breanna and your appreciation for the hospitality that she provided you. Thank you for patronage and... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 12, 2015

They were great! (Yes, I agree with another reviewer about the burning metal smell in one hallway but it didn't bother me as they are under renovations.) I don't agree with the horrible reviews though, especially at this price point!! Our rooms (all 5) were nice, spacious and clean. We had a refrigerator and microwave which is very convenient! Hallways... More 

Was this review helpful? Yes 1
pbrouillette, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Barbara - On behalf of the Four Points by Sheraton Philadelphia Northeast, I wanted to thank you for taking the time to provide us your kind and gracious feedback about your stay. Feedback such as yours is shared with our team to encourage and recognize as well as allowing us to make improvements to our products and services. Thank... More 

Randolph, New Jersey
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 4, 2015

Lobby is dated. Room is dated. HVAC in room is noisy and old. Pool is old and gross. No safe in the room. Fellow clientele were noisy, smoking and drinking. Not a good neighborhood. Was here with my daughter and didn't wind up staying the night. Left in the evening b/c we didn't feel safe.

Was this review helpful? Yes
pbrouillette, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Valued Guest - Thank you for sharing your experiences about your stay at the Four Points by Sheraton Philadelphia Northeast. I am very sorry for the issues that you encountered during your stay and that the ventilation system in your room was noisy. I am pleased to communicate that we are in the process of replacing all of these... More 

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