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Four Points by Sheraton Philadelphia Northeast

3.0 of 5
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9461 Roosevelt Boulevard, Philadelphia, PA 19114
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Four Points by Sheraton Philadelphia Northeast
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Ranked #59 of 83 Hotels in Philadelphia
A recent review
4 of 5 stars reviewed 2 days ago
KL b Rahway, New Jersey
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291 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Rahway, New Jersey
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I rated very good because 2-3 things are important to me; comfort of bed, shower pressure & hot water and cleanness. I reserved a king and requested a high floor and was offered a double on the first floor upon arrival. Also told that they were sold out and no kings were available. I was okay, had no other choice.... More 

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pbrouillette, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Valued Guest - Thank you for taking the time to provide us your feedback about your stay at the Four Points by Sheraton Philadelphia Northeast. It is great to know that we were able to successfully accommodate three of your most important hotel comforts, but I apologize that we were unable to honor your room floor request and that... More 

Delaware
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Stayed at this hotel for a wedding from out of town along with a group of about 6 couples. At check in we were told that the only rooms that were available were on the first floor. As we checked into our room which was adjacent to the parking lot we were not happy but needed to get to the... More 

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pbrouillette, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Rodney - On behalf of the Four Points by Sheraton Philadelphia Northeast, I wanted to thank you for taking the time to provide us your feedback about your stay. Please accept my apologies for the less than acceptable cleanliness of your room. We take great care to clean and inspect our rooms every day to ensure our high standards... More 

Downingtown, Pennsylvania
Contributor
11 reviews 11 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

This new hotel is well situated for center city, the convention center and just getting around Philly in general. The room was spacious, clean and well appointed. On the front desk Julia was very attentive, especially as my wife was temporarily disabled and on crutches. Very economic parking is less than a block away. We will be back.

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pbrouillette, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Glenn - On behalf of the Four Points by Sheraton Philadelphia Northeast, I wanted to thank you for taking the time to provide us your kind and gracious feedback about your stay. I am pleased that you valued our location and convenience to the downtown area and the attentive hospitality provided by our team. Feedback such as yours is... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I was traveling back to my home town to take care of my fathers home that was sold and need to get it ready for the new owners. So I stayed at this Four points on the boulevard in NE Philly. For business travel this place is exceptional. Every one of the staff that I meet went out of there... More 

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pbrouillette, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Ed - On behalf of the Four Points by Sheraton Philadelphia Northeast, I wanted to thank you for taking the time to provide us your gracious feedback and for your 5 Star review! I will be sure to share your thoughtful comments with Breanna and your appreciation for the hospitality that she provided you. Thank you for patronage and... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

They were great! (Yes, I agree with another reviewer about the burning metal smell in one hallway but it didn't bother me as they are under renovations.) I don't agree with the horrible reviews though, especially at this price point!! Our rooms (all 5) were nice, spacious and clean. We had a refrigerator and microwave which is very convenient! Hallways... More 

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pbrouillette, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Barbara - On behalf of the Four Points by Sheraton Philadelphia Northeast, I wanted to thank you for taking the time to provide us your kind and gracious feedback about your stay. Feedback such as yours is shared with our team to encourage and recognize as well as allowing us to make improvements to our products and services. Thank... More 

Randolph, New Jersey
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Lobby is dated. Room is dated. HVAC in room is noisy and old. Pool is old and gross. No safe in the room. Fellow clientele were noisy, smoking and drinking. Not a good neighborhood. Was here with my daughter and didn't wind up staying the night. Left in the evening b/c we didn't feel safe.

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pbrouillette, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Valued Guest - Thank you for sharing your experiences about your stay at the Four Points by Sheraton Philadelphia Northeast. I am very sorry for the issues that you encountered during your stay and that the ventilation system in your room was noisy. I am pleased to communicate that we are in the process of replacing all of these... More 

2 reviews
2 of 5 stars Reviewed 4 weeks ago via mobile

Visibly soiled curtains. Poor lighting. Bobby pin found on floor at check in (not mine). Hair found in bed sheet. Layer of grime n dust on many surfaces. Totally gross. Good burger at bar. Nice gals at desk for checkin. Large parking lot Floor to ceiling windows. Room cold due to air coming in all around and through the AC... More 

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pbrouillette, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Ms. Bock - On behalf of the Four Points by Sheraton Philadelphia Northeast, I wanted to thank you for taking the time to provide us your feedback about your stay. It is great to hear that you felt our front office staff was hospitable. However, please accept my apologies for the less than acceptable cleanliness of your room. We... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Just had a over night stay. The location is perfect near many stores and restaurants. Hotel is ok nothing to complain about nor anything to rave about. Microwave and refrigerator in the room which was a nice plus. Bed comfortable, bathroom clean overall yes I would recommend and stay again for a quick getaway.

Was this review helpful? Yes
pbrouillette, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Valued Guest - On behalf of the Four Points by Sheraton Philadelphia Northeast, I wanted to thank you for taking the time to provide us your feedback about your stay. It is great to know that you valued our location, appreciated the comfort and cleanliness of your room as well as the friendliness of our staff. Feedback such as... More 

Lagos, Nigeria
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

I have been staying here for about a week and so far i have enjoyed my stay. The interior looks a bit old but the rooms look large enough. One issue is the low illumination of the rooms. The staff are courteous and helpful, and the shuttle service is just great. Although i like the hotel but i think it's... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Yakov_Santiago, We’re glad to hear you are enjoying your stay. We strive to make traveling easier, so we’re happy you are taking advantage of our free shuttle service in addition to receiving great service from our friendly team. Thank you for taking the time to share your feedback with us. All the best. More 

Spearfish
Top Contributor
112 reviews 112 reviews
20 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed February 13, 2015

The staff at this hotel were helpful, friendly and efficient. It is located close to the airport and runs an around-the-clock shuttle which arrived exactly as promised. The bed was comfortable. Plenty of hot water. However, the property is in dire need of maintenance. The heater cover was loose and rattled, the screw on the shade chain had pulled out... More 

Was this review helpful? Yes
pbrouillette, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Valued Guest - Thank you for sharing your experiences about your recent stay at the Four Points by Sheraton Philadelphia Northeast. We take great care to inspect every guest room to ensure our high standards are adhered to prior to occupancy and I apologize that this did not occur and for any inconvenience this may have caused you. There... More 

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