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Four Points by Sheraton Philadelphia Northeast

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9461 Roosevelt Boulevard, Philadelphia, PA 19114
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1 room 1 guest
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Four Points by Sheraton Philadelphia Northeast
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311 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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    (311)
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    (70)
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    (108)
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San Antonio, Texas
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

this hotel does a good job at setting their ballroom up front. we use the brandywine ballroom every time we come to host an event. They have wheelchair accessibility for anyone who needs it. I think this is the best ballroom at this hotel, nice and spacious! The banquet staff could do a better job at being more available. Layla... More 

Was this review helpful? Yes
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Our stay was ok. It was clean. The AC wall panel was not fixed to the wall and made alot of noise. I had to shut it down. Nothing out of the ordinary. I'm sure I could have had the same deal downtown. The Staff is not very friendly you almost feel like you are bothering them.

Was this review helpful? Yes
Brad S, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Valued Guest - Thank you for taking the time to share your experiences about your stay at the Four Points by Sheraton Philadelphia Northeast. I am very sorry for any inconvenience that you encountered from the ventilation system in your room. The majority of the air conditioning units have been replaced to ensure guest comfort and it should have... More 

Attleboro, Massachusetts
1 review
1 of 5 stars Reviewed 2 weeks ago

We are writing to tell you that our family's experience at the Four Points hotel was horrible. It began when we were entering the building and right outside of the entrance there was smoke billowing by guests standing around smoking. Next, when approaching the desk, there was a group of teenagers unsupervised in the hallway, some shouting and two fondling... More 

Was this review helpful? Yes
Brad S, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Valued Guest - Thank you for sharing your experiences about your stay at the Four Points by Sheraton Philadelphia Northeast. I am very sorry for any inconvenience that resulted from unsupervised children and teenagers throughout the hotel and for not being able to provide you the proper amount of towels. Your experience is not indicative of the level of... More 

miami
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Traveling home from a Paris trip and end up at this hotel when i could not get home to miami. The hotel seemed really dated and worn. But after a long delay anywhere to sleep was ok. The good the AC was working, had basic amenities, free wifi, and a free shuttle back and forth to the airport. The beds... More 

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Brad S, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Valued Guest - Thank you for sharing your experiences about your stay at the Four Points by Sheraton Philadelphia Northeast. We take great care to clean and inspect every guest room to ensure our high standards are adhered to prior to guest occupancy and I am extremely disappointed to hear that this did not take place as is required... More 

1 review
2 of 5 stars Reviewed 5 weeks ago

I recently stayed for a wedding, and my family had a total of four rooms including a suite for the bride. The brides suite loss power the first night of the stay and in the morning the ceiling started to leak, and in the process damaging electronics and the wedding photographers camera equipment. The hotel was nice of enough to... More 

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Brad S, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Valued Guest - Thank you for sharing your experiences about your stay at the Four Points by Sheraton Philadelphia Northeast. I am very sorry about the plumbing and power issues that you encountered during your visit and during such a special time in your life and I also apologize for the inconvenience that this caused you. I am pleased... More 

Muskego, Wisconsin
Level Contributor
133 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
3 of 5 stars Reviewed July 15, 2015

Was disappointed in the room. For what they charge, there were some basic things that were off. First off were the beds. Both beds had terrible springs and it felt like the bed would break when you went to lay down. The bathroom door handle was hanging by a thread and we had to be very careful not to break... More 

Was this review helpful? Yes 1
Brad S, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Valued Guest - Thank you for sharing your experiences about your recent stay at the Four Points by Sheraton Philadelphia Northeast. We take great care to inspect every guest room to ensure our high standards are adhered to prior to occupancy and I apologize that this did not occur and for any inconvenience this may have caused you. There... More 

cape may court house, n.j.
Level Contributor
114 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed June 26, 2015

The deal here is the 9 day day parking you will receive if you purchased the fly and stay package. Other wise, everything is mediocre and start looking at other properties. Food is overpriced for a 14:00 dollar hamburger and fries that are not that good. Bar drinks are 10:00 for a basic gin and tonic. At least management has... More 

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Brad S, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Valued Guest - I belive that you may have our property, the Four Points by Sheraton Philadelphia Northeast, mistaken for the Four Points by Sheraton hotel located at the Philadelphia International Airport. We do not charge for parking or have any park and fly packages. In addition, our pool is a salt water pool. Kind Regards, Brad Swales General... More 

Phillipsburg, New Jersey
Level Contributor
152 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed June 23, 2015

Stayed here overnight for a wedding we were attending while in the area. Room very outdated and ac did not cool the room good and the vents were nasty. Went to the hotel bar after the wedding with some of the wedding party including the bride and was made to feel we were not able to stay late like we... More 

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Brad S, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Tallulah - Thank you for taking the time to share your experiences about your stay at the Four Points by Sheraton Philadelphia Northeast. I am very sorry for any inconvenience that you encountered from the ventilation system in your room. It is through thoughtful feedback such as yours that has allowed us to make improvements to our facility and... More 

Nashville, Tennessee
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 22, 2015

Honestly a comfy bed, clean room, and free wifi are my major must haves for a hotel and the Four Points had all 3. It was a pleasant stay overall, and honestly the only minor issue I have is that they don't really have a business center and only have 1 computer and printer available to use so it was... More 

Was this review helpful? Yes
Brad S, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Valued Guest - On behalf of the Four Points by Sheraton Philadelphia Northeast, I wanted to thank you for taking the time to provide us such kind feedback about your stay. It is extremely gratifying to hear that our hotel staff was friendly, kind and welcoming. It is also wonderful to hear that your enjoyed your comfortable bed, clean... More 

Buckley, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 17, 2015

The staff here are amazing - helpful, chirpy and very very friendly. Sadly that is where the good bits stop in my opinion. A very basic hotel, rooms were functional but tired and had airconditioning that sounded so loud it was like a jumbo jet landing in the bedroom - this made for not a great nights sleep. There is... More 

Was this review helpful? Yes
Brad S, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Becky - Thank you for sharing your experiences about your stay at the Four Points by Sheraton Philadelphia Northeast. It is great to hear how amazing and friendly you felt our staff was. However, I am very sorry for any inconvenience that you encountered from a noisy ventilation system in your room. I am pleased to communicate that we... More 

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