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All 83 Philadelphia hotels

Four Points by Sheraton Philadelphia Northeast

3.0 of 5 Hotel   |   9461 Roosevelt Boulevard, Philadelphia, PA 19114
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Ranked #59 of 83 Hotels in Philadelphia
A recent review
3 of 5 stars reviewed 2 weeks ago
SDCooks Spearfish
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282 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Spearfish
Top Contributor
109 reviews 109 reviews
20 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The staff at this hotel were helpful, friendly and efficient. It is located close to the airport and runs an around-the-clock shuttle which arrived exactly as promised. The bed was comfortable. Plenty of hot water. However, the property is in dire need of maintenance. The heater cover was loose and rattled, the screw on the shade chain had pulled out... More 

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Annandale, Virginia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When I say "B" level hotel, I mean a place that is nice and comfortable, but not "The Ritz." When you stay at a three star hotel, you hope it will be good and not a dump. I've stayed in three star hotels that were nice and some that were horrible. This is absolutely a nice one and I plan... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

First off the food was disgusting. I ordered "egg whites@ , and might I say they were completely disgusting . Very watery . There was a very rude front desk clerk , upon arriving . Rooms very dirty . && the hallway smelled like MARYJUANA . I complained about the smell entering my room && they did absoluteLy NOTHING about... More 

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Kayla M, We sincerely regret to hear you did not enjoy your stay at our hotel. Our team strives to provide a wonderful guest experience through clean accommodations and attentive service, and we apologize this expectation was not met during your time with us. We appreciate you taking the time to share this feedback with us, and we will... More 

Rochester, Minnesota, USA
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 19, 2015

I arrived to support my family going through a Cancer operation. This hotel has a relationship with the hospital and it was chosen (as opposed to the Marriott ) because they had microwaves in the room (needed for their baby). I read the reviews and really wondered what we were going to find. True to the reviews we found the... More 

Was this review helpful? Yes 2
Megan L, Starwood Hotels at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Janet W, Thank you for your very kind review. It’s truly our team’s goal to make each of our guests have a wonderful experience, so it’s our pleasure to make your stay memorable. We appreciate you taking the time to recognize our team and for sharing your positive experience with us and future guests. From the team at Four... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 12, 2015

The staff is very incompetent and uncooperative. They charge for more than 2 people in a double queen room. Very unreasonable seeing that most other companies do not do this. Manager was unwilling to help. Do not care about its customers at all!! In addition, hotel made unauthorized charges against my credit card for which they did not have permission... More 

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Adrian C, We take our guest reviews very seriously as it is always our goal to provide our guests with the highest customer satisfaction, and we regret to hear you did not enjoy your recent stay with us. We completely understand your frustrations with your guest room and AC, so we are happy to share that we currently began... More 

Farmington Hills, Michigan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 5, 2015

Our flight got delayed and we stayed here overnight. We arrived around 9pm and ordered room service . Woman on the phone was very friendly and helpful and we got our food relatively fast. Room didn't have the greatest view ( dumpsters) but it was very clean and well organized. We got our wake up call exactly at the time... More 

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New York
Senior Contributor
46 reviews 46 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 5, 2015

After booking this hotel thru name your own price for a weekend escape from NYC, I prepared myself with latex gloves and Febreze expecting the worst after reading recent reviews from travelers. Especially when you compare the rate offered online by the major sites, and the price I paid, I wondered how bad this property must be. What I expected... More 

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 27, 2014

I mistakenly checked in the Four Points Philadelphia Northeast thinking that is was Four Seasons. I was in a rush and it was chaotic in my offices, it wasn't until my arrival that I noticed a huge difference. The rooms were horrific and so disgusting, the odor and grunge literally hung to the walls. However, in all my years in... More 

Was this review helpful? Yes 1
Dublin, Ohio
Contributor
15 reviews 15 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 16, 2014

Had a reservation for one night. I called the hotel and told them I would be late. I got to the hotel and I was told the hotel did not have a room. The worst part was the attitude of the lady behind the counter. It was 2 AM and I was exhausted. She tells me 'i will have to... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Ranga S, At Four Points, we strive to provide our guests with uncomplicated comfort, and we sincerely apologize for your check-in process was not that as we completely understand the importance of a speedy and stress free check-in. We will work with our front desk team to prevent experiences like these happening in the future. Thank you for writing... More 

Chicago, Illinois, United States
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed December 15, 2014

I was not at all impressed by this hotel. The ONLY thing that I enjoyed was the check-in staff. They were extremely nice and professional. However that was a facade to the room I was walking into. The furniture is old and rickety. In style and decorum it was actually the worst Sheraton I've been to in years. I would... More 

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Four Points by Sheraton Philadelphia Northeast, responded to this review

Dear Pastor Eric S, We sincerely apologize for your poor experience at our hotel. Although we are pleased you had great service from our friendly front desk team, we are disheartened to hear of the conditions you encountered as this is not a reflection of the standard we strive to uphold. Please rest assured that we have immediately addressed your... More 

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Additional Information about Four Points by Sheraton Philadelphia Northeast

Address: 9461 Roosevelt Boulevard, Philadelphia, PA 19114
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Philadelphia Northeast 3*
Number of rooms: 190
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Also Known As:
Four Points By Sheraton Philadelphia Northeast Hotel Philadelphia
4 Points By Sheraton Philadelphia Northeast
Four Points Philadelphia Northeast
Philadelphia Four Points
Philadelphia Sheraton

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