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Renaissance Philadelphia Airport

3.5 of 5
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500 Stevens Drive, Philadelphia, PA 19113
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Renaissance Philadelphia Airport
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Ranked #57 of 83 Hotels in Philadelphia
A recent review
4 of 5 stars reviewed 3 weeks ago
Dana E Washington Boro, Pennsylvania
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413 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Philadelphia, Pennsylvania
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Right off the bat this place's rooms need major renovations. My room has on the 11th floor and it had a large dining table [no kitchen or kitchenette] and a mini fridge that looks more beat up than the one my son used in his college dorm for four years. Also, the minifridge and microwave were on top of a... More 

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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I stayed here 9 years ago and it was lovely. And now the years show, as expected, that they really need to give their rooms some much needed TLC. And a DEEP cleaning!!! It doesn't take any effort to find the places that clearly have not been touched in years. I spent almost 30 minutes on a horrible roundabout detour... More 

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integrity_9, General Manager at Renaissance Philadelphia Airport, responded to this review

Dear Valued Guest, We are disappointed that you did not have the stay you hoped for. Our staff are committed to making all our guests stays memorable so they do return as you have. Regarding the room, each are cleaned thoroughly after each guest's departure. A project of the day is assigned that includes an aspect of deep cleaning. Quarterly... More 

Washington Boro, Pennsylvania
Top Contributor
88 reviews 88 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here prior to an early flight, using the park and fly option. This is the fourth or fifth time we've been here. It's quiet, clean, convenient, friendly, and helpful. The restaurant has good food at reasonable prices. The beer selection might have been a little better, but it was nice to have a local (Downingtown) Victory option. The... More 

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Harrisburg, Pennsylvania
Top Contributor
189 reviews 189 reviews
23 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This place was very nice. The people that work here are so nice and go above and beyond to help. The bar was fun and the food was excellent in the restaurant. It's very close to the airport if that's the convenience you need. Otherwise, it's a bit of a drive to the city. We had business meetings here and... More 

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New York City, New York
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

As soon as I walked into the lobby at 8:15am on Wednesday 3/11, Ms. Blinking was at her desk. I asked if I could check in. "We don't have room," she replied immediately, and said that I could check again at around 12 noon. And that I could leave my luggage with her. I wasn't expecting to be checked in... More 

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integrity_9, General Manager at Renaissance Philadelphia Airport, responded to this review

Dear Irene, I first wish to address your statement on becoming ill. It is true that last week several guests with your group did become ill. We followed our strict protocols and documented all incidents. We found no common meals shared by the guests who became ill. Some of the guests dined in our restaurant, some in our bar and... More 

Atlanta, Georgia
2 reviews
1 of 5 stars Reviewed March 14, 2015

I woke up in the middle of the night to find 2 bed bugs crawling on my pillow. I contacted the front desk about my discovery and they offered to move me to another room but, the reaction was as very nonchalant, I will never step foot back in there again !!!!

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integrity_9, General Manager at Renaissance Philadelphia Airport, responded to this review

Dear Valued Guest, We first wish to apologize for not being able to give you the type of stay you hoped for. You do bring up a very serious issue, one that our entire industry is dealing with. We take any reporting as a high priority following a strict set of directives and guidelines. Once a report is made we... More 

familyfour85
1 review
5 of 5 stars Reviewed March 11, 2015

You don't feel like your staying in your typical run down hotel next to the airport. It is very well maintained, has an excellent sports bar for dinner. From the moment we entered the lobby until we left the next morning, the staff could not have done more for us. We felt like their genuine professionalism and good spirits made... More 

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Ballston Spa, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 6, 2015 via mobile

A business conference at the hotel required me to stay for three days. It was a difficult drive from Albany to Philadelphia and my expectations were low. What a pleasant surprise to be greeted by Nassir the porter. His enthusiasm and friendly personally melted the stress from the drive immediately. Next we were upgraded to a suite without asking. Another... More 

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Grosse Pointe Farms, Michigan
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 5, 2015

My husband and I were stranded overnight in Philadelphia due to weather on March 3. This was just about the only airport accommodation that still had rooms. We were very pleasantly surprised. We were not feeling at all happy when we checked in, because USAirways mishandled the entire situation since we arrived from Orlando in Philly. We were greeted at... More 

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Arlington, Virginia
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 4, 2015

The common areas of the hotel were nice. The gym was basic and had enough cardio machines so that no one had to wait for a workout. There were few weights. The room was kind of scuzzy and my sink didn't drain (easily fixable likely). The bathroom had shower scum/mold in the caulking. The restaurant's food was good, the restaurant... More 

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integrity_9, General Manager at Renaissance Philadelphia Airport, responded to this review

Dear Kristen, We are disappointed that we could not give you a more enjoyable stay. I have shared your comments with my department heads and steps are being taken to correct your concerns. We have already begun an extensive PM of our guest room baths. We are well on our way to completing the hotel. I would greatly appreciate the... More 

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