Staff is very friendly, great bunch of people. However, service in the restaurant and bar are terrible. VERY slow. Food is sometimes cold. I have had a waitress disappear forever and a new one in her place. Showers are usually plugged up and the toilets seem to be hit or miss if they flush. Ceiling leaks if you get a... More

I booked a room with the thought of staying the night after a company Christmas party but cancelled 2 days ahead of time. However, my card was charged for the room anyway. It has now been over 2 weeks, many phone calls and a dispute filed with my bank and I don't have the money refunded yet. Now I'm told... More

Great beds, nice suites. Needs new TVs (old 25 incher, not a flat screen). Best value for money in area. Often cheaper than Courtyard and other Marriott properties close by. Poor parking lot due to wetland area. More

Wonderful front desk staff.hotel is a bit dated. Old television in room rca about 21"no flat screen, broken tile in bathroom. In need of updates but clean decent cardiovascular equipment in gym. More

Granted we arrived late at night, @ 1 AM, so there was a skeleton crew of two hood rats behind the desk... totally rude and uncommunicative. When we asked where to park, they just shrugged, mumbled " over there" while pointing to the door, and walked away. You could feel the hate. Morning staff wasn't much friendlier. Maybe it's a... More

Rooms could use a little TLC and updating (tube TVs)...but were clean and comfortable. Staff was very friendly and helpful. Breakfast buffet very good. A tip for you...there are rooms that have balconies into the pool area...not so good if you want to sleep in as kids (being kids) were in the pool early doing what kids do. A good... More

I stayed in this hotel prior to a flight out of Philly. I had driven in after business meetings and had to return a rental car. Unfortunately they wouldn't pick me up from the rental car facility so I had to take the shuttle to the airport and wait to be picked up there. Shuttle driver was very friendly and... More

My family and I stayed at the Renaissance Philadelphia Airport Hotel this past weekend. All the staff was wonderful, they were very friendly, cautious, and always smiling. Check-in was smooth and swift. The restaurant and bar staff again, was very friendly and service was immediate. The pool is a little smaller than I expected but what was most disappointing was... More

Stayed one night on business and met clients for dinner. We were to go to a restaurant downtown but it was raining, cold and foggy, so decided to stay at the hotel. I was pleasantly surprised with the quality of food in the restaurant and the bar/lounge area was lively and fun. The hotel is showing a bit of age,... More