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Renaissance Philadelphia Airport

3.5 of 5
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500 Stevens Drive, Philadelphia, PA 19113
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Renaissance Philadelphia Airport
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Ranked #58 of 83 Hotels in Philadelphia
A recent review
4 of 5 stars reviewed 2 days ago
Dana E Washington Boro, Pennsylvania
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412 reviews from our community

Traveler rating
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    98
    64
    35
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Washington Boro, Pennsylvania
Top Contributor
86 reviews 86 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here prior to an early flight, using the park and fly option. This is the fourth or fifth time we've been here. It's quiet, clean, convenient, friendly, and helpful. The restaurant has good food at reasonable prices. The beer selection might have been a little better, but it was nice to have a local (Downingtown) Victory option. The... More 

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Harrisburg, Pennsylvania
Top Contributor
168 reviews 168 reviews
20 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

This place was very nice. The people that work here are so nice and go above and beyond to help. The bar was fun and the food was excellent in the restaurant. It's very close to the airport if that's the convenience you need. Otherwise, it's a bit of a drive to the city. We had business meetings here and... More 

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New York City, New York
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

As soon as I walked into the lobby at 8:15am on Wednesday 3/11, Ms. Blinking was at her desk. I asked if I could check in. "We don't have room," she replied immediately, and said that I could check again at around 12 noon. And that I could leave my luggage with her. I wasn't expecting to be checked in... More 

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integrity_9, General Manager at Renaissance Philadelphia Airport, responded to this review

Dear Irene, I first wish to address your statement on becoming ill. It is true that last week several guests with your group did become ill. We followed our strict protocols and documented all incidents. We found no common meals shared by the guests who became ill. Some of the guests dined in our restaurant, some in our bar and... More 

Atlanta, Georgia
2 reviews
1 of 5 stars Reviewed 2 weeks ago

I woke up in the middle of the night to find 2 bed bugs crawling on my pillow. I contacted the front desk about my discovery and they offered to move me to another room but, the reaction was as very nonchalant, I will never step foot back in there again !!!!

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integrity_9, General Manager at Renaissance Philadelphia Airport, responded to this review

Dear Valued Guest, We first wish to apologize for not being able to give you the type of stay you hoped for. You do bring up a very serious issue, one that our entire industry is dealing with. We take any reporting as a high priority following a strict set of directives and guidelines. Once a report is made we... More 

familyfour85
1 review
5 of 5 stars Reviewed 2 weeks ago

You don't feel like your staying in your typical run down hotel next to the airport. It is very well maintained, has an excellent sports bar for dinner. From the moment we entered the lobby until we left the next morning, the staff could not have done more for us. We felt like their genuine professionalism and good spirits made... More 

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Ballston Spa, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

A business conference at the hotel required me to stay for three days. It was a difficult drive from Albany to Philadelphia and my expectations were low. What a pleasant surprise to be greeted by Nassir the porter. His enthusiasm and friendly personally melted the stress from the drive immediately. Next we were upgraded to a suite without asking. Another... More 

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Grosse Pointe Farms, Michigan
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I were stranded overnight in Philadelphia due to weather on March 3. This was just about the only airport accommodation that still had rooms. We were very pleasantly surprised. We were not feeling at all happy when we checked in, because USAirways mishandled the entire situation since we arrived from Orlando in Philly. We were greeted at... More 

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Arlington, Virginia
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The common areas of the hotel were nice. The gym was basic and had enough cardio machines so that no one had to wait for a workout. There were few weights. The room was kind of scuzzy and my sink didn't drain (easily fixable likely). The bathroom had shower scum/mold in the caulking. The restaurant's food was good, the restaurant... More 

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integrity_9, General Manager at Renaissance Philadelphia Airport, responded to this review

Dear Kristen, We are disappointed that we could not give you a more enjoyable stay. I have shared your comments with my department heads and steps are being taken to correct your concerns. We have already begun an extensive PM of our guest room baths. We are well on our way to completing the hotel. I would greatly appreciate the... More 

Lancaster, Pennsylvania
Top Contributor
69 reviews 69 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 22, 2015

Ok pricing, complimentary parking and shuttle to the PHL airport make this hotel a solid bet for travelers, comfortable rooms, good service, pretty alright restaurant/bar for an airport hotel. The shuttle service can be a bit flaky at times, as we found out recently - with my family waiting for 1 hour and 15 minutes in the snow for a... More 

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integrity_9, General Manager at Renaissance Philadelphia Airport, responded to this review

Dear Dan, I appreciate the feedback you offered regarding your recent stay. I can understand the challenges many travelers had that day with the storm. I believe we were all a bit too optmistic as we had anticipated warmer temperatures and more rain then snow. When that did not take place the staff quickly responded but other obstacles still persisted.... More 

United States
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed February 22, 2015

We had to stay here last minute before a flight. Beautiful lobby. Restaurant food was just ok....one of us got a ceassr salad and the lettuce was obviously old. Free shuttle to airport is a plus. However....our room was dated and had some issues. Stains on the dated chair in the room......blood stains all over the curtain. We asked for... More 

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integrity_9, General Manager at Renaissance Philadelphia Airport, responded to this review

Dear Valued Guest, We all first wish to apologize to you for the issues you incurred. Please understand that this is not the norm as we have an excellent housekeeping team that takes pride in its efforts. I would invite you to contact the hotel and offer more information especially the room number so we may properly follow up with... More 

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