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All 83 Philadelphia hotels

Renaissance Philadelphia Airport

3.5 of 5 Hotel   |   500 Stevens Drive, Philadelphia, PA 19113
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Ranked #59 of 83 Hotels in Philadelphia
A recent review
5 of 5 stars reviewed 5 days ago
Steve L
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387 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Contributor
23 reviews 23 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Perhaps the best part of this hotel is the people who work there. I found them to be unfailingly friendly, cheerful and anxious to help. This made the stay an exceptional experience. The room were neat and clean, the bed was comfy, and it was a great surprise after a long flight to be picked up at the airport for... More

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Boston, Massachusetts
1 review
1 of 5 stars Reviewed 6 days ago NEW

This is the first review I have ever written for a hotel or restaurant - I created an account just to tell people to please not stay here. Very unprofessional staff from the moment I called to ask where to meet the shuttle to the individuals standing behind the desk using inappropriate language and unprofessional dress. Lost my reservation so... More

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Greenwich, Connecticut
Top Contributor
295 reviews 295 reviews
29 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Checking in was wonderful . The young lady was caring friendly and went out of her way to bring the voucher for breakfast as a platinum member. She actually brought them upstairs. The bar for food was great. Wonderful service and the clam chowder was recommended and so good. Turkey club was so big couldn't finish all of it. The... More

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Phoenix, Arizona
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I recently stayed two nights at this property and had a very nice experience. The hotel rooms were very nicely equipped and all of the staff were very helpful and ready to assist you. Adam Gautreaux who is the Front Office Manager went over and beyond the call of duty. He took service to another level. I would recommend this... More

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Arlington, VA
Top Contributor
74 reviews 74 reviews
23 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Here for a conference. Let's start with the good: very comfy rooms with quiet blown air and nice linens--all very clean. Pillows and bed were above average. We had a great view of a wetlands with Philly on the horizon. Nice for those appreciating sunrises and sunsets. Unbelievably quiet--you are right next to the airport but we heard NOTHING from... More

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

My family had to make a last minute trip to Philadelphia October 25, 2014. For some reason our usual hotel we stay at was booked as well as most of the other hotels. It was between this hotel and one other. We decided to go with this hotel because of it's location and the brand (we thought). When waking up... More

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integrity_9, General Manager at Renaissance Philadelphia Airport, responded to this review

Dear Ebony, First let me apologize for the the experience you had. I do wish to comment on what is a misconception of the hotel. Our challenge and what you experienced is a indigenous bug called a Box Elder. While it looks much like a cockroach it actually has the ability of flight. We had a time period recently with... More

Burlington, Vermont
Top Contributor
61 reviews 61 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed October 19, 2014

Bath tub didn't drain, insects in the room, couldn't sleep people in the next room kept us awake. We told the front desk but nothing was done about it. Emergency alarm woke us very early in the morning telling us to go to the lobby. When we did, we were told it was a false alarm. We were desperate for... More

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integrity_9, General Manager at Renaissance Philadelphia Airport, responded to this review

Dear Valued Guest, I wish to apologize for the challenges you had on your recent visit. This is not indicative of a normal stay with us but does give us the opportunity to improve. Regarding the drains, we have recently installed new drain stoppers in each of the guest rooms and all but eliminated the problem. I have noted the... More

Jacksonville, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed October 18, 2014

I always stay at this hotel when I need to be close to the Philadelphia airport. The staff are very nice. The rooms are comfortable and clean. During my last stay the pillows seemed to have a strange or musty smell to them. Since I don't use pillows this wasn't a big issue. The lounge for frequent guests is nice... More

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integrity_9, General Manager at Renaissance Philadelphia Airport, responded to this review

Dear Valued Guest, I want to thank you for your kind comments regarding the staff and property. In regards to the pillows I have spoken with our Housekeeping team and will be changing the type of detergent used in the cleaning process to a lighter scent. Your observation regarding the parking lot is appreciated. We are presently changing the fixtures... More

Contributor
12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 12, 2014

Checked in after a long day touring Philly. Room check revealed no refrigerator. I was very disappointed - we had bought some food items that definitely required refrigeration . Went to front desk....The two clerks told me there were no refrigerators available (they did offer alternate storage....not sure where, but they were trying..). A manager overheard, and informed me that... More

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Vancouver, Washington
Top Contributor
77 reviews 77 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 7, 2014

I stayed at the Renaissance, expecting what I have experienced many times over at a Renaissance property, instead, it felt very much like a budget hotel. Inexperienced bar and restaurant staff and the lack of communication within their own team only compounded the problem. I was hopeful for a nice stay based on the renovations that were claimed, but was... More

Was this review helpful? Yes 1
integrity_9, General Manager at Renaissance Philadelphia Airport, responded to this review

Dear Valued Guest, I appreciate your feedback and offer my apologies. While we understand that our guest rooms did not meet your expectations we do have a strict Preventive Maintenance program in place that does ensure a clean and maintained guest room experience. All the bedding is of the Renaissance Standard and gives a great night's rest. I would believe... More

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Additional Information about Renaissance Philadelphia Airport

Address: 500 Stevens Drive, Philadelphia, PA 19113
Location: United States > Pennsylvania > Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Philadelphia Airport 3.5*
Number of rooms: 351
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Also Known As:
Renaissance Philadelphia Airport Hotel Philadelphia
Philadelphia Renaissance

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