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All 82 Philadelphia hotels

Renaissance Philadelphia Airport

3.5 of 5 Hotel   |   500 Stevens Drive, Philadelphia, PA 19113
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Ranked #58 of 82 Hotels in Philadelphia
A recent review
3 of 5 stars reviewed 3 days ago
MRM1952 Mahwah, New Jersey
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377 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mahwah, New Jersey
Top Contributor
61 reviews 61 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Let's start with the pro points. The beds are clean. Ok, I should have said point I would only recommend this hotel if you are stuck at the airport and then only for a night. It is not all that great. First, I don't understand what the deal is with all hotels that the feel 4 soft and mushy pillows... More

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1 review
4 of 5 stars Reviewed 1 week ago via mobile

Best night of sleep I have had in a while. The GM made a great accommodation for our party of 5 and there rooms. Professional staff but very engaging! Had a good chuckle about my Giants hat when I checked in (oops). Check in was super fast and easy!!!! That's definitely something to be said about that. Rooms we perfect... More

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Cary, North Carolina
1 review
1 of 5 stars Reviewed 1 week ago

WORST EXPERIENCE EVER! BEWARE! Their service is horrible and the rooms are not even CLOSE to worth the money they charge. The water that surrounds the hotel smells disgusting and has a thick green film on it. Also, the service at the bar was horrific! It took forever to get our drinks and our calamari appetizer smelled like they caught... More

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integrity_9, General Manager at Renaissance Philadelphia Airport, responded to this review

Dear Kiley, First, I and all the staff wish to apologize for not being able to meet your expectations. As we spoke on the phone we try very hard to meet all our guests needs. I personally take responsibility for every guest experience. Such was the case when you had called as I immediatly began to research what happened. I... More

Plano, Texas
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is pretty average. My room faced the atrium with a balcony overlooking it. It can get a bit noisy at times but not for very long. The rooms are large and so are the bathrooms. It's not a new hotel but has been updated a bit along the way. It was comfortable and convenient to the airport. The... More

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Cary, North Carolina
Top Contributor
84 reviews 84 reviews
4 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel had so much going for it from a staffing and cullinary perspective but the past four or five stays have left much to be desired...The kitchen has fallen off so they either cut the chefs hours or he is leaving after prep. It has gotten bad...really bad. The staff is still great but the rooms are falling apart.... More

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integrity_9, General Manager at Renaissance Philadelphia Airport, responded to this review

Dear Valued Guest, I wish to first let you know how much we want you to return. We appreciated the review you had offered us in May and want to ensure we can do that for you again. We have not made any changes to our culinary team other than to add a new Sous Chef. We currently are experiencing... More

Hartford, Connecticut
1 review
3 of 5 stars Reviewed 3 weeks ago

This is a middle of the road Renaissance. The rooms are good sized and the beds are comfortable. As others have mentioned, the room decor is a little dated and does not appear to have been updated for some time. My first week here, there were two loose tiles on the floor of the bathroom -- clearly in need of... More

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integrity_9, General Manager at Renaissance Philadelphia Airport, responded to this review

Dear Brian, First I wish to apologize for not being able to give you the type of stay you hoped for. Being a Platinum Reward member it is important that we take good care of your needs and meet your expectations. I do wish to clarify for all the readers of this posting that we DO NOT have motion sensor... More

Santa Fe, New Mexico
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago

This hotel has a great lobby, and that was pretty much it in terms of the facilities. The bellhops were very nice as were those at the front desk. When asked for recommendations to local places to eat- they gave us a pre-printed list- we tried one and that was a horrendous recommendation (clearly, they are not updating their information).... More

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integrity_9, General Manager at Renaissance Philadelphia Airport, responded to this review

Dear Valued Guest, I want to thank you for your positive feedback regarding the staff. Our Navitgator guide is updated quarterly by our Navigator team. We will review our current listing to determine the concern and investigate properly. Regarding the pool we had hoped that recent renovations might have had a more favorable impact. We have redone all the walls... More

Altoona, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 18, 2014

One positive is the people working there were very helpful and friendly. Another positive is the new fancy lobby. The lobby, however, hides an aging hotel. Room 932 has a tub that did not drain at all. A maintenance worker came and used a plunger for 15 minutes (I have video) and left water all over the wall and floor.... More

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integrity_9, General Manager at Renaissance Philadelphia Airport, responded to this review

Dear Valued Guest, I have taken all your comments to heart and have shared them with the entire team. The engineering issues you mentioned have been addressed. We are additionally going through all guests rooms and instaling new drains to eleviate any future problems. Regarding the pool area, I too was equally as disappointed as we have staff assigned to... More

Clermont, Florida
Top Contributor
101 reviews 101 reviews
47 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed August 13, 2014

Put up here for the night by the airline after a missed connection. Room was clean and comfortable. Front desk provided some basic toiletries on request. Aveda soaps and shampoos were appreciated. Room was very quiet. Decent by-the-glass wine list in the bar. Would consider staying here again if I was in the area. Only complaint is that we weren't... More

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Toronto, Canada
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 5, 2014

Got stuck in phily overnight as the flight was canceled and this stay made it all better. rooms were great check in a breeze beds amazing slept good beds very comfortable shuttle and staff #1 would stay again in a heart beat redone nice lobby and all

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Additional Information about Renaissance Philadelphia Airport

Address: 500 Stevens Drive, Philadelphia, PA 19113
Location: United States > Pennsylvania > Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Philadelphia Airport 3.5*
Number of rooms: 351
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Also Known As:
Renaissance Philadelphia Airport Hotel Philadelphia
Philadelphia Renaissance

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