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Renaissance Philadelphia Airport

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500 Stevens Drive, Philadelphia, PA 19113
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Renaissance Philadelphia Airport
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440 Reviews from our TripAdvisor Community

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Traveler rating
    83
    146
    106
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    38
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Coral Gables, Florida
Level Contributor
348 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 stars Reviewed today NEW

Yes, this hotel is 30 minutes from city center in Philly but few minutes from the airport. complementarry shuttles to the airport every 20 minutes. the hospitality and service of this hotel was amazing. Bill Hamby, the Front Desk Manager , was very accomodating to our needs for our meetings. they kept the restaurant open late for our large group... More 

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Brooklyn, New York
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

We went there with a 6 years old (who LOVED the pool ... even if I had my doubts about it;) and a 18 months old (who just loved the lobby and walking up and down the stairs (did not let her go in the water:). We had a room with a balcony ... and the balcony is actually inside... More 

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Louisville, Colorado
1 review
1 of 5 stars Reviewed 4 days ago NEW

Avoid this hotel. Broken skylights leaking windows and moldy bathrooms. The restaurant was permanently closed. The pleasant staff cannot overcome years of poor management. Do not stay here. management spent money on cosmetic upgrades without fixing the basics.

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Atlanta, Georgia
Level Contributor
1 review
1 of 5 stars Reviewed 6 days ago NEW

If you are looking for the Marriott brand to be represented here, please pay extra and go elsewhere. We read the BAD reviews and decided to give it a chance anyway...you know, the Marriott brand is pretty reliable. We checked in the newly renovated lobby in which it was decent. We mentioned to the staff about the reviews and they... More 

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integrity_9, General Manager at Renaissance Philadelphia Airport, responded to this review

Dear Troy, It is true that we are currently still conducting our renovations. Plans are being finalized to begin to address the guest floors and guest rooms. I will say that we still well to ensure the rooms are properly maintained and cleaned. We do understand that the furniture is not modern as you might have experienced in new Renaissance... More 

Fremont, California
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

Pros: - The staff was fabulous. Everyone that I talked to was super cheerful and went out of his/her way to be helpful. I was traveling with a business colleague and, Patrick, at the front desk, went especially above and beyond to make sure our stay was enjoyable. - The lobby is nice, with lots of places to sit and... More 

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integrity_9, General Manager at Renaissance Philadelphia Airport, responded to this review

Dear Valued Guest, I want to thank you for your kind words of the staff. We do try hard to ensure all our guests have a great experience. We are committed to the idea of GREAT service and everyone believes in it. In regard to our guest rooms. I can understand your feelings that while the rooms are clean they... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The short version: I encountered too many issues with a clogged bathtub and barely-working A/C for the price The whole story: Check-in was excellent and the front desk representative was exceptionally helpful and nice. She even offered us cold bottled water since it was a very hot day. Unfortunately we encountered problems from that point forward. Shortly before midnight, my... More 

Was this review helpful? Yes 1
integrity_9, General Manager at Renaissance Philadelphia Airport, responded to this review

Dear Valued Guest, Please know of my disappointment of reading of your recent stay. I can understand your frustration in not being able to take a proper shower. I have reviewed the matter with my team and we have already put in place a plan to address every drain in the building. I would like the opportunity to take care... More 

vancouver
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 1 week ago

First time staying in a Renaissance Marriott Hotel and was pleasantly surprised. Definitely a step up from the Fairfield Marriott chain. The layout of the hotel provided for a very open, upscale feeling. Rooms were well appointed, very quiet. Stayed on the Concierge Floor which included access to the Concierge Suite. Complimentary beer, wine, appetizers and meals. Very pleasant and... More 

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Rock Island, Illinois
1 review
3 of 5 stars Reviewed 2 weeks ago

I travel with coworkers. One of the desk agents charged my credit card for a coworkers room ($776), although the rooms were booked individually with different reward numbers. Once the issue was realized on my credit card, the hotel required me to do the leg work to get reimbursement. They took the liberty that the guy worked for me. If... More 

Was this review helpful? Yes
integrity_9, General Manager at Renaissance Philadelphia Airport, responded to this review

Dear Timothy, I wish to offer my apologies for the challenges with the billing. I agree with you in that it should not have taken as long as it did and been rectified immediately. I also want to offer a personal apology for not reaching out to you. I have discussed the matter with my accounting team to ensure that... More 

Woodland, California
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I arrived on a very long flight from Africa. Was supposed to stay at the Embassy Suites but they couldn't get me early check in on a room. Arrived at 9:30 am and they wanted me to wait until 4 pm so last minute I had to find another hotel. Renaissance was exceptionally helpful. Not only got me a room... More 

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pa
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed park sleep and fly....shuttle drivers were very nice...door men very friendly...the room had king size bed...very comfortable..pillows awesome....staff was very very nice..I will stay there again when going to airport

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