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All 83 Philadelphia hotels

Crowne Plaza Philadelphia West

3.5 of 5 Hotel   |   4010 City Avenue, Philadelphia, PA 19131
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Crowne Plaza Philadelphia West
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Ranked #56 of 83 Hotels in Philadelphia
A recent review
4 of 5 stars reviewed 1 week ago
jayhawkrockdoc Houston, Texas
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406 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
Contributor
13 reviews 13 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a very enjoyable stay for a local wedding in Manayunk. Things the Crowne Plaza did really well: - friendly, attentive staff - clean gym with updated equipment - clean, comfortable beds topped with a range of soft-to-firm pillows - room service: hot, fresh food items were well-prepared and delivered promptly - great location for any events in Manayunk This... More 

Was this review helpful? Yes 1
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, We are so pleased to here that you enjoyed your wedding weekend with us. Our team is always eager to provide efficient, high quality, and friendly service. We appreciate your feedback about the property, and we will certainly keep it in mind as we plan future hotel projects. Thank you for taking the time to leave a review,... More 

Wilmington, Delaware
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

I always have a good time at Crowne Plaza when visiting the area. The indoor pool/jaccuzi was nice and clean. I do believe the staff could be more courteous when dealing with guests. Overall, I would stay again!

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for staying with us during your visit. We truly appreciate our return guests and are happy to hear that you have enjoyed your stay. I would like to apologize that you have not found the staff as courteous as they should be. We pride ourselves on our friendly staff that truly cares about our guests' needs,... More 

Pennsylvania
Senior Reviewer
10 reviews 10 reviews
4 of 5 stars Reviewed 2 weeks ago

The location was near some restaurants. The hotel is also near the Belmont Grove park. They have a good fitness room. Small pool and hot tub. My room had a keurig along with mugs, an microwave and a mini fridge. The lounge has a bigger variety of k-cups, bottle water, bottled juices, snacks,can sodas ,along with fruit. In the morning,... More 

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Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for taking the time to comment on your stay. We are happy to hear that you enjoyed your self, and we will be sharing your comments with our entire team. Thank you for staying with us. W hope to see you again on your next visit to the city. More 

Silver Spring, Maryland
Contributor
12 reviews 12 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was a bit leery of the Crowne based on a recent review, but we had no problems with the facility at all. Staff were curteous and helpful. There was a minor inconvenience with the elevator renovation. But patience solved the issue. The location suited our need to be close to family and the church in Manayunk. Other facilites in... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for taking the time to complete a review. Our staff is pleased to have been of assistance during such a hard time. We would like to apologize for the delay with the elevator and thank you for your patience. We are looking forward to having the elevator renovation completed shortly, and we do hope you will... More 

Allendale, New Jersey
Contributor
12 reviews 12 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed at Crowne Plaza Phila West on New Year's Eve. Afterwards, they sent a link to write a review. Mine was rejected. The only reviews it seems to allow are all good, I think they just eliminate the ones they do not like. I wouldn't have given it a one- I would have given it a three- but I think... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for letting us know about your stay. I would like to assure you that Crowne Plaza Philadelphia West eagerly accepts all reviews regardless of the rating. I am not sure what review invitation you received, but the reviews on our website are managed by Intercontinental Hotel Group. The review system is automated, and there is no... More 

PORT ALLEGANY
Top Contributor
228 reviews 228 reviews
62 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very pleasant staff welcomed us for this, our second stay here. Our room had a micro/fridge, large screen TVs with lots of channels, overstuffed armchairs and ottoman, desk and rolling chair, Keurig with ceramic mugs. The executive lounge on the 8th floor accessible by 8th floor key card has coffee, sodas, fruit, juices, chips and cookies, and in the morning,... More 

Was this review helpful? Yes 1
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for letting us know about your stay. We are happy to hear that you enjoyed the 8th floor amenities. Thank you for staying with us in while in Philadelphia. We truly appreciate our return guests, and we are looking forward to your next visit. More 

Cambridge, United Kingdom
Contributor
20 reviews 20 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Very disappointed with my stay. Check in was slow due to a large group of teenagers staying at the hotel. Other hotels have contacted me when there are groups of teenagers staying as a courtesy. The hotel is tired and not in the best part of Philly but there was free parking and it's close to shops and restaurants. Stayed... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for taking the time to share your feedback about your stay. I would like to apologize that your stay was so disappointing. Such an experience is not typical of our property, and I would like to assure you that our guests' comfort is our top priority. We did have a mechanical issue with one of our... More 

Jersey City, New Jersey
Contributor
18 reviews 18 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 14, 2014

This is my second visit here for business. Very convenient, well-located, and worth the price. Front desk staff is very friendly and welcoming. Rooms are very clean and beds are super comfortable. Almost certain to revisit this location as I have another few meetings in the area in 2015.

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for staying with us during your business trip. Our team is eager to give every guest a warm and comfortable experience. We are looking forward to having you back with us next year. Have an enjoyable holiday! More 

Pa
Top Contributor
54 reviews 54 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed December 7, 2014

Well filthy room. Bathtub so dirty I ran hot water to sterilize it. Sink so slow to drain, my husband had to wait 10 minutes for it to drain. The bed was comfortable, but there was no way to direct the air away from our heads. And no way to shut fan off. After moving the couch to block it,... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for taking the time for letting us know about your stay. We were distressed to hear about your experience. Such a situation is unacceptable, and is not typical of the service we provide at Crowne Plaza Philadelphia West. Our Director of Housekeeping is addressing the issue of the room cleanliness with those involved, and our Director... More 

Tampa, Florida, United States
1 review
5 of 5 stars Reviewed December 5, 2014

First off, let me say I did not actually stay at this hotel, however I had an excellent experience with this property. I travel on business frequently. This past week, I was going to Philadelphia. When I booked my travel, I selected this property for a discounted, non-refundable rate. Low and behold, I found out the day before I traveled... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Bryan, Thank you for taking the time to comment on your experience. Brian and the rest of our team strive to ensure our guests' satisfaction in every interaction. We are glad that we were able to be of service, and we hope that you do have the opportunity to visit us in the future. More 

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Additional Information about Crowne Plaza Philadelphia West

Address: 4010 City Avenue, Philadelphia, PA 19131
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Philadelphia West 3.5*
Number of rooms: 337
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Also Known As:
Crowne Plaza Philadelphia West Hotel Philadelphia
Philadelphia Crowne Plaza

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