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Crowne Plaza Philadelphia West

3.5 of 5
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4010 City Avenue, Philadelphia, PA 19131
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Crowne Plaza Philadelphia West
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Ranked #55 of 83 Hotels in Philadelphia
A recent review
4 of 5 stars reviewed 2 days ago
JoAnnMcW Brielle, NJ
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428 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brielle, NJ
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here overnight for my Son's college graduation. It is conveniently located. The rooms are clean and well maintained and the front desk is helpful and friendly. It is a bit costly, but you would expect this from a city. It is also conveniently located to Manayunk, a very fun and trendy are of Philadelphia, with terrific night life ,... More 

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Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, It was a pleasure having family and friends for Saint Joseph's graduation. Our team is thrilled to be of service , and we are happy to hear that you got to enjoy the area as well. Thank you for letting us know about your stay, and we hope to see you again if your travels bring you back... More 

Clifton Park, New York
Contributor
20 reviews 20 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here for a overnight visit of Philadelphia. We enjoyed the pool, it was nice to be able to swim! The room was comfortable and not too badly priced. We enjoyed our day! The staff were friendly and helpful.

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Our team is pleased to hear that you enjoyed your visit with us and got to spend some time in the pool! We appreciate that you chose to stay with us at Crowne Plaza Philadelphia West. We hope to see you again in the future. More 

McKinney, Texas
1 review
2 of 5 stars Reviewed 1 week ago

I am currently staying here for 8 nights. Hallways look like dorms, old carpets! Staff are friendly BUT for what I am paying for my time here, I really expected better service. I'm here for work and have a lot to do in the evenings when I'm back in the hotel room. The internet connection has been so slow! It... More 

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Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Our team is saddened to hear that your stay has been so disappointing. It is our priority that our guests have a comfortable stay, and anything less is unacceptable. While the property is not brand new we strive for the highest level of cleanliness. We are pleased to share that we are in the planning stages of an... More 

London
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

couldn't get a hotel room in the city for the first night so ended up here. The decor is quite tired inside and the neighbourhood is great. The staff couldn't have been kinder or more attentive and even got the hotel shuttle to drive me back to the city and my new hotel the next day. Recommend the pizza on... More 

Was this review helpful? Yes 2
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for letting us know about your stay. We truly appreciate your feedback. Our team is happy to hear that we had the opportunity to be of service, and we are excited to share that we are in the planning stages of an entire hotel renovation. We hope to have you back to enjoy the new product! More 

Deurne, The Netherlands
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is ok, neighborhood is not the best, but no problems. Free parking, internet is not fast but ok. Restaurants fridays is 50m from the hotel, GOOD food. Breakfast is good, warm and cold and quality nice. Free parking and we had executive room with free softdrinks and snacks (room 839) I think the price is a little to high... More 

Was this review helpful? Yes 1
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, We appreciate that you took the time to leave a review about your stay. Our guests' feedback is important to us. I have shared you comments with our chef and his team, and they are pleased to hear that you enjoyed breakfast. We will certainly keep your feedback about the price point in mind as well. It is... More 

Minneapolis, Minnesota
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

I had the misfortune of hosting a work event at this hotel, which meant I also stayed there. This place is a d-u-m-p dump! Just a notch above flea bag. First they checked me into a dirty room. While the bed was made, there were empty soda bottles around the room and dirty Kleenex on the desk and floor. Empty... More 

Was this review helpful? Yes 1
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, On behalf of the entire team we would like to apologize for your experience during your stay with us. I would like to assure you that this is not typical of our property. There was an unacceptable system error that allowed us to check you into a room that was not complete. That is not how we normally... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very comfortable pillows and the snacks were unlimited. I slept well. The fresh fruit and cookies were definitely plentiful and sodas for the suites. Wifi and everything, a great view of downtown. Plenty of places to explore and the staff was very friendly

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for staying with us at Crowne Plaza Philadelphia West. Our team is pleased to hear that you enjoyed your stay and found the property so comfortable. We hope to have you back with us again soon. More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

So my company books this hotel regularly when we have projects in Philadelphia, needless to say they spend thousands of dollars here, and the service here is CRAPPY! !!!! I m currently sitting in the lobby of the hotel at 830 pm waiting to have my room cleaned! Even though I have been gone from the hotel since noon and... More 

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Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for taking the time to leave a review about your experience. I would like to personally apologize for what occurred. We offer housekeeping service every day, and missing your room is unacceptable. Our housekeeping manager has already taken action with those involved. Of course we understand your inconvenience in waiting in the lobby, and I will... More 

Ct
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I am a West in girl naturally, but was unable to secure one in Philadelphia at a reasonable rate. The Crowne Plaza was close to our destination, and had an indoor pool. I had no idea it was so close to so many great restaurants. We were greeted immediately. The gentleman pulled up our reservation, and assured us they were... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Our team always strives to ensure that all of our guests' needs are met in advance. We are pleased to hear that you enjoyed your stay, and that you found the property so relaxing. We hope to have you with us again on your next trip to Philadelphia. More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 12, 2015

This location was central for our needs. There were plenty of places to eat in the immediate area. Also a Target to pick up incedentals. The staff was friendly. The rooms were decent as well. Nice stay for the price. Wifi was a little slow but IT was coming in to check on it.

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for staying with us during your visit to Philadelphia. Our team is pleased that we were able to provide you with such an enjoyable stay. We hope you will have an opportunity to visit us again! More 

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