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Crowne Plaza Philadelphia West

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4010 City Avenue, Philadelphia, PA 19131
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Crowne Plaza Philadelphia West
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440 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
105 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed for three nights at the Crowne Plaza because it was the closest hotel I could get to the convention center when I was in Philadelphia for a large conference. It is definitely not an ideal location if you are there for the city; it's a $20 cab ride. Thankfully, the conference ran a free shuttle between the hotel... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, It was a pleasure having everyone here for the conference, and on behalf of the entire staff I would like to apologize that your stay was so disappointing. It is our team's priority to give our guests and comfortable and enjoyable stay, and anything less is unacceptable. I have shared your comments with our Directors of Housekeeping and... More 

NY
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stood at The Crown Plaza Philadelphia West because it was the hotel recommended for TriRock Philly Triathlon. The hotel was 2 miles from Fairnount Park and the Please touch museum but not very close to the other historical sites about a 15 minute drive or a 45 min walk. It was within walking distance to quite few chain restaurants... More 

Was this review helpful? Yes 1
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, It was a pleasure having all the participants in the Tri-Rock this past weekend. On behalf of the entire staff I would like to apologize for the issues with your room cleanliness. While our property is not brand new we hold ourselves to the highest level of cleanliness, and anything less is unacceptable. I have shared your comments... More 

Madison, Virginia
Level Contributor
96 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 1 week ago

Nicely maintained property with important essentials: superb staff, clean rooms, very comfortable bed, nice toiletries and a flat screen TV. Also a plus: in-house restaurant and bar; decent food. Other amenities: pool, workout room, business center. Adequate outlets near the bed for my CPAP and cell phone. Special kudos to Julianne on the front desk. I used Corporate Lodging, deeply... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for letting us know about your stay. I have shared your comments with our team, and Juliann will be recognized for her efforts. We are in the planning stages of an entire property renovation, and we will keep your comments in mind as we finalize the plans. Thank you for staying with us during your visit... More 

Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The rooms and common areas were nice, clean and modern. Stayed here for shows at the Mann...very convenient. Lots of free parking and a helpful front desk. Got exacy what we paid for. No complaints and would stay at again.

Was this review helpful? Yes 1
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, It was very nice having you recently for the concert. Our team is always happy to be of service, and we hope to see you again soon! More 

Liverpool, United Kingdom
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very welcoming and helpful reception staff, in particular Erin. Arrangements were quickly made to resolve a minor room equipment issue. The bed was very comfortable and the room and bathroom were cleaned daily. The hotel is on a bus route from the city centre and there is an on request shuttle from the hotel to the city, which is very... More 

Was this review helpful? Yes 2
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, It was a pleasure having you with us recently. Our team is always pleased to be of service. Erin is a valued member of our team who will be recognized for her efforts, and our drivers are always happy to share the city. Thank you for taking the time to let us know about your visit, and we... More 

Thousand Oaks, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Very happy once again. Staff is excellent. Thank you to Dean, Dane and Andrew for handling reservations and confirmations (and giving us such great accommodations) (Dean - great arrival even though our plane was very delayed). Erin--fixed the printer and got our boarding passes. Twynette--lovely breakfasts and beautiful cafe even though it was very busy you are calm and cool... More 

Was this review helpful? Yes 1
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, It was a pleasure having you back with us, and our team is very happy to be of assistance. The staff you mentioned are all valued members of our team who will be recognized for their efforts. Thank you for taking the time to complete a review. We are looking forward to your next visit! More 

Williamsburg, Virginia
Level Contributor
132 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed June 1, 2015

First and foremost this place is off route 1 just west of the city. The parking lot is huge and can hold many vehicles. The staff is great, the rooms were deluxe, with comfortable beds, and nice newer TVs. If you are in the Philadelphia area check out this hotel!

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, It was a pleasure having you with us. Our staff is happy to be able to provide you with a comfortable stay. We hope you will have an opportunity to come stay with us again soon. More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 27, 2015 via mobile

Normally I don't mind the kind of hotel I'm in as long as I have I nice comfy bed I can come back to rest.But this hotel? Not only it's boring old,no charms at all,I also felt om in the getto upgraded on a lock floor for safety.

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for taking the time to let us know about your stay. It is our priority to exceed our guests expectations, and we would like to apologize that your stay has been so disappointing. We pride ourselves on a friendly staff and clean accommodations, and anything less is unacceptable. We established the women's floor upgrade as a... More 

Dallas, Texas
Level Contributor
94 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed May 24, 2015

Hotel was fine for my recent business trip. Corner room was very dark. Would have preferred a lighter room. Otherwise fine, buffet breakfast and conveniently located to 76. Staff was very friendly and pleasant, but overall this hotel could do with a little updating. They were doing some work on the roof, so conference call in the room at 10am... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for letting us know about your stay. I would like to apologize for the noise from the roofing project. We are in the planning stage of a complete hotel renovation, and have started on some areas. We are looking forward to having a brand new hotel for our guests and hope you will be back to... More 

Canada
Level Contributor
166 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed May 24, 2015

We stayed her while on a short vacation with some friends. We were only looking for a place to sleep for two nights and we used IHG points so the price was right. It was not the greatest hotel around but it was close to the highway allowing us to get around easy. The hotel is a bit dated but... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for staying with us during your visit to Philadelphia. It is always a pleasure having our IHG Rewards guests with us. We are excited to share that we are in the planning stages of an entire property renovation. We are looking forward to having a brand new product to share with our guests, and we hope... More 

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