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All 82 Philadelphia hotels

Crowne Plaza Philadelphia West

3.5 of 5 Hotel   |   4010 City Avenue, Philadelphia, PA 19131
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Ranked #55 of 82 Hotels in Philadelphia
A recent review
4 of 5 stars reviewed yesterday
Linda M Dublin, Ireland
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390 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dublin, Ireland
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

The Staff at the Crowne Plaza Philadelphia West are very friendly, welcoming and helpful. Our room was clean and well appointed, located on the women's only section. Housekeeping was hit and miss during my recent visit and was the only "service" to let down this hotel. Breakfast was plentiful with lots of options and great fresh omelettes, evening dinner was... More

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Millersville, Pennsylvania
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel for 2 days while in Philadelphia on a personal matter. The room was clean and spacious. The bed was super comfortable. The staff were helpful and courteous. I thought the restaurant was very good and I had one of the best Philly cheese steak sandwiches ever. They have a Happy Hour from 4:30 PM to... More

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CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Mr. Miller, Thank you for taking the time to let us know about your stay. Our team is always pleased to be of assistance, and I have shared your comments regarding the food with your chef. We are happy to hear that you enjoyed our city's signature sandwich and sincerely thank you for staying with us during your trip... More

West Linn, Oregon
Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed at this place a bunch. The staff is extremely friendly and helpful. Love them. Facility has some issues. Elevator repair was happening during last visit. Working elevators were overused. Concierge Lounge is a joke in my opinion. Window from my room is so dirty on the outside I couldn't see out.

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CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Paul, Thank you for staying with us during your Philadelphia visit and for your kind comments about the staff. Our team strives to provide our guests with genuine service. I have shared your comments regarding the property with the rest of the management team, and we will certainly keep them in mind as we plan property improvements. Thank you... More

NY
Top Contributor
64 reviews 64 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

For what this hotel cost I would have expected a few amenities. No microwave or fridge. No continental breakfast. Not even hot water to make tea. Some people don't like flavored Keurig coffee. The room was small but bedding was very nice. The bathroom was tiny, the sink did not drain, the toilet made strange noises and ran well after... More

Was this review helpful? Yes 1
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. It is our priority that every guest has a comfortable and restful stay, and anything less is unacceptable. While breakfast is not included with every room we do offer rates that include breakfast and a few different options for purchasing breakfast in the morning. As we... More

Danbury, Connecticut
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Limited options in the immediate vicinity of college area. One is the Crowne Plaza. The hotel is dated. It needs some capital investment put into it. Nothing major that impacted our stay as we were looking for something basic yet clean and that is exactly what we got. If the property was in better condition I would rate this as... More

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CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Lawrence, Thank you for taking the time to review your stay. We truly appreciate your feedback and comments. I have shared your comments with our management team, and they will be keeping them in mind as we plan our future product projects. We are so pleased that we were able to be of service during your stay. Both Jack... More

Brielle, New Jersey
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Spent Friday and Saturday of this past weekend at the Crowne Plaza. Busy time for the hotel with several events and pretty much a full house. Rooms, housekeeping and restaurant were OK and about as expected but only two elevators were working which resulted in tremendous delays in getting to and from rooms. On top of this, hotel workers repeatedly... More

Was this review helpful? Yes 1
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Fred, Thank you for taking the time to let us know about your stay. I would like to personally apologize that the elevators were a challenge this weekend. Since we run an operation that is always open and constantly busy there is no ideal time to complete an elevator renovation. Unfortunately, this is something that we need to undertake... More

Gary, Indiana
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at this property back on August 20 thru 23 of 2014. I travelled to Philadelphia with my girlfriend to take her son who was starting his freshman year at LaSalle University. The hotel was approximately 5 miles from the school which made it convienient for us. I was pleased with the location of the property and the closeness... More

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CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Gary, Thank you for leaving a review of the property. We always enjoy having our college families with us, and we are happy to hear that your enjoyed your visit and that our staff was able to be of service. I would like to apologize that the jets weren't working during your visit. The situation was quickly resolved, and... More

Raleigh, North Carolina
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 7, 2014

This property is in need of some repairs. The ceiling of the front foyer is in need of serous repairs. gaping holes and water damage. Plus the executive floor is no longer reserved for executives. One night a overly zealous couple next-door was very vocal during coitus. The next night and AM Very loud children playing the hallway. Also the... More

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CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you so much for giving us feedback about your stay. We appreciate every opportunity to improve our guest's experience. I would like to personally apologize that your stay was not up to your standards or ours. We are continuously making improvements to the property. Our elevators are in the process of being completely replaced, and that is... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2014 via mobile

I needed to make an emergency stop in Philly and decided on crowne plaza. The staff was courteous and accommodating and it was a pleasant experience. J would highly recommend this and any other Crowne Plazas as they are always, clean, affordable and reliable.

Was this review helpful? Yes
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Teddy, Thank you for your kind comments and for staying with us during your trip to Philadelphia. Our staff is always eager to be of service, and we hope to have you back with us soon. More

Perugia, Italy
Top Contributor
122 reviews 122 reviews
42 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed September 1, 2014

This hotel was good but like every big hotel with many problems of management. When we arrived with a group of 25 peoples we didn't founded organized our rooms even if we reserved its many months before. Above all they made a great mistake with 2 rooms because they charger to 2 occupants the fees of the room even if... More

Was this review helpful? Yes
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for your feedback about your stay. It is our priority that our guests have a comfortable and smooth stay, We do frequently have large groups with us, and your experience is not representative of the usual practice at our property. I will certainly be looking into what occurred with your group. While breakfast is not included... More

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Additional Information about Crowne Plaza Philadelphia West

Address: 4010 City Avenue, Philadelphia, PA 19131
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Philadelphia West 3.5*
Number of rooms: 337
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Also Known As:
Crowne Plaza Philadelphia West Hotel Philadelphia
Philadelphia Crowne Plaza

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