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Crowne Plaza Philadelphia West

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4010 City Avenue, Philadelphia, PA 19131
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Crowne Plaza Philadelphia West
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Crowne Plaza Philadelphia West
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450 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orlando, Florida
Level Contributor
114 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed yesterday NEW

There was a fight in the parking lot, which said a lot about the clientele. Despite recent remodeling, only the lobby and the room itself felt fresh. Even our door had a large gap between the floor and the door itself. There were unsavory characters everywhere, and we were uncomfortable enough that we didn't use our free drink passes and... More 

Was this review helpful? Yes
Dublin, Ireland
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Having stayed here twice before I had been so looking forward to my return visit to this friendly hotel. It is conveniently located to my training course (this visit the training is at the hotel) and there is complimentary shuttle service to down town Philadelphia. It was however the friendly staff that were present at my last two stays here... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for letting us know about your arrival experience. We pride ourselves on a team that truly cares about our guests' experience. We hope you have the opportunity to take a trip downtown in the shuttle, and if there is anything at all we can do to assist you during your stay please do not hesitate to... More 

1 review
3 of 5 stars Reviewed 1 week ago

The hotel is in very close proximity to stores, restaurants and the night life scene. I went for a girls getaway and my friends and I had a great time. The only issue I had was the cleanliness of the pool and jacuzzi area. There was hair on the floor by the jacuzzi (yuck) but other than that I enjoyed... More 

Was this review helpful? Yes 2
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for staying with us at Crowne Plaza Philadelphia West. We are pleased to hear that you enjoyed your Girl's Weekend, and I would like to apologize for the cleanliness issue in the pool area. We hold ourselves to the highest level of cleanliness, and anything less is unacceptable. I have shared your comments with our Director... More 

4 of 5 stars Reviewed 1 week ago

My Wife and I were looking for a reasonably priced hotel for one night in West Philadelphia as we were attending a black tie affair at one of the mansions in the area. We found that this hotel fit the bill in many ways. First, we wanted to check in early and was given that accommodation immediately without hesitation. The... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for choosing to stay with us at Crowne Plaza Philadelphia West for your evening out. I have shared your comments about the bar and restaurant with our Director of Food and Beverage and her team. Our staff is always pleased to be of service, and we hope to have an opportunity to have you back in... More 

sidney, ohio
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed in hotel during trip for dr. apt with son. Hotel decor was average, staff was friendly. In walking distance to many restaurants: Chipotle, Pizza, etc. Also easy walk to Target. I was comfortable in the area and it upscale apartments were being built near by. Parking is free and lighted. It was a remarkably easy drive to Shriner's... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for your recommendation. It was a pleasure having you and your son with us, and we will be happy to assist you with setting up accessible accommodations on your next stay. More 

New Jersey
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked a room here as were visiting a nearby college and wanted to be close by and wanted to get there early.This hotel is in a good location if you want to be near stores and places to eat, and even the Philadelphia zoo. The hotel itself is aging and the wear and tear is starting to show.Our room... More 

Was this review helpful? Yes 1
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for staying with us during your visit to the city. We always appreciate having our local college visitors. I have shared your comments about the fridge and the windows with our Director of Engineering who will get the fridge changed out and arrange for the window cleaning. While our hotel is not brand new, it is... More 

Libertyville, Illinois
Level Contributor
89 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed there because we had to empty a piece of property nearby. It was dirty, emotional work, and we'd return each night to the hotel tired and worn out. The Front Desk always asked how we were doing. They even helped us get boxes. Special thanks to Andrew and Desmond, tho EVERYONE was kind and friendly. Thank you Crowne... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for taking the time to let us know about your stay. We pride ourselves on a staff that truly cares, and we are happy that we were able to be off assistance during this difficult time. Desmond and Andrew are both valued members of our team who will be recognized for their efforts. We truly appreciated... More 

Broken Arrow, Oklahoma
Level Contributor
417 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 328 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My wife and I, along with two grandkids, stayed here for a night. For a room with two double beds, it was around $149 on a Sunday night. Check-in went fairly smooth, though checkout took much longer than it should have – the lady at the desk had to finish a lengthy personal conversation. One thing that seemed peculiar is... More 

Was this review helpful? Yes 1
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for letting us know about your experience. On behalf of our entire team I would like to apologize that your stay was so disappointing. I would like to assure you that this experience is not typical of the service we offer at Crowne Plaza Philadelphia West. We pride ourselves on a team that truly cares about... More 

Wareham, Massachusetts
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Great location, within walking distance for food or shopping.....beds were very comfortable and hotel staff was friendly. We got in late Fri night and went to our room, ac was not working so we got moved to another room. No hassels, very accommodating. Would definitely stay here again.

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, It was a pleasure having you with us for your girl's weekend! We would like to apologize again for the difficulty with your air conditioner. It is our priority that our guests are comfortable, and we are pleased that we were able to resolve your situation for you. Thank you again for staying with us, and we hope... More 

Seattle
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is the perfect location if you want to be near the Main Line. There are even some parking spots to rev up your electric car while you stay. Nice. Stayed here two different nights on a recent trip to Philly and the Chesapeake- coming and going. I have stayed here many times throughout the years. It is generally an... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, It was a pleasure having you back with us. We truly appreciate our returning guests. Our staff is always thrilled to be of assistance, and we pleased to hear that you were able to utilize our new charging station. We are excited to share that we are in the planning stages of an entire property renovation. We are... More 

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