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Crowne Plaza Philadelphia West

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4010 City Avenue, Philadelphia, PA 19131
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Crowne Plaza Philadelphia West
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494 Reviews from our TripAdvisor Community

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Norwood, Massachusetts
Level Contributor
10 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

I am a tour operator and use this hotel for large student groups. Great hotel and location. Breakfast is always excellent. My company Student Educational Travel I will be having another 12 schools staying here in the next couple months

Helpful?
Thank Caribdiver2015
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience. We truly appreciate having Student Educational Travel with us, and our Sales team is eager to coordinate anything you need to ensure the visit goes smoothly. We are looking forward to your upcoming groups and thank you for choosing Crowne Plaza Philadelphia West. More 

Chicago, Illinois
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Honestly, this hotel may merit a better rating in future, when they are done renovating. At present, the rooms are rather tired looking and the pool is still in reno mode. The staff really do go out of their way to make your stay as pleasant as possible and the bar staff is also fabulous. Aside from the onsite restaurant... More 

Helpful?
1 Thank Fina60657
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, It was a pleasure having you with us. Our staff is eager to be of assistance, and we are all looking forward to having our renovation completed. We are continuously looking for ways to minimize any impact on our guests at this time. Thank you for taking the time to complete a review and let us know about... More 

Gaithersburg, Maryland
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed December 30, 2015

I stayed in this hotel to attend a big conference in downtown just because all hotels in downtown were booked up. Somewhat expected, I was disappointed with this hotel. room requirements were old and some of them were broken. As other reviewers pointed out, the walls were very thin, so you have to stand noise from next doors, which I... More 

Helpful?
1 Thank Anneymomo
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for taking the time to let us know about your stay. We would like to sincerely apologize that your stay was disappointing. While the hotel is not brand new it is important that we keep things in good working order for our guests. We are excited to share that we are currently undergoing an entire hotel... More 

London, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 16, 2015 via mobile

Somewhat disappointed in this Crowne Plaza which are usually very good. Noisy rooms, too early buffet breakfast on Saturday ... Parking was fine but not much else to say of a positive nature. Hotel staff were not very helpful either

Helpful?
Thank nick b
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for letting us know about your stay. We would like to truly apologize for your disappointing experience. Our staff strives to exceed expectations, and anything less is unacceptable. We understand the importance of a good night's rest, and apologize that your found the area noisy. As part of the renovation we just started we will be... More 

Boston, Massachusetts
Level Contributor
248 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed December 13, 2015

Location all right, just off Rt.1.Starbucks,, Chipotle, TGI Friday's and Target next to the hotel, Joe's Crab Shack on the other side of the highway.Rooms average but quite all right.Don't expect great view, just neighborhood or highway.Swimming pool, Wi-Fi could be better,coffee maker in room.

Helpful?
1 Thank rdrozd7
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for taking the time to review your stay. We will certainly be looking into the wifi signal in your room. We want to make sure that everyone has the connection that they need. We have just begun our entire hotel renovations, and our new rooms will include multiple options for connecting to the internet. Thank you... More 

West Vancouver, Canada
Level Contributor
185 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
2 of 5 stars Reviewed November 29, 2015

Very basic hotel. Room is big & clean. Lighting is on the dim side. The worst part is the paper-thin wall. We're most unfortunate to have neighbours who love chatting at night as well as from 6:30 am in the morning. We could hear every single words they said. Quality of front receptionists vary. Some were quite unfriendly, though most... More 

Helpful?
Thank Lraep
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for letting us know about your stay. We truly appreciated having you with us, and would like to apologize for the noise disturbance. We understand the importance of our guests getting a good night's rest, and we have just begun an entire hotel renovation. We will be installing additional soundproofing in the new rooms as well... More 

1 review
1 of 5 stars Reviewed November 13, 2015 via mobile

My partner and I stayed here for 3 nights in August part of our tour down the the east coast, when we arrived at the hotel they asked for a swipe of our credit card, despite already prepaying the room. When we left we settled up any monies outstanding and left, they subsequently held on to the $300 and have... More 

Helpful?
Thank Ash K
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, At Crowne Plaza Philadelphia West we take our guest billing very seriously. There is no intent to overcharge any of our guests, and none of our guest relations departments have seen any correspondence regarding this concern. Please feel free to contact us immediately at info@cpphilawest.com so we can identify your reservation and research your concern. More 

Vancouver, Canada
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed November 11, 2015

This is a hotel that I would not visit again. It was very shabby and not particularly clean. The staff were pleasant and polite, but the room was past its best. The bathroom was particularly tired looking (peeling paint, black grime around the plug hole and taps) but even worse, the sheets were stained. The blanket was very thin and... More 

Helpful?
Thank asdfgal
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, On behalf of our entire team I would like to apologize that your stay was so disappointing. Such an experience is unacceptable. While the hotel is not brand new it is our priority to keep everything clean and in working order. I have shared your comments with our Director of Housekeeping who will be addressing what occurred with... More 

1 review
4 of 5 stars Reviewed November 7, 2015 via mobile

It was nice and the price was reasonable. The bathroom could use some updating, but I was otherwise impressed by the overall condition of the place. It's also conveniently situated to the city and surrounding suburbs.

Helpful?
Thank Julie D
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, It was a pleasure having you with us, and we are happy to hear that you found the property so convenient. We are just beginning an entire hotel renovation, so we will have brand new bathrooms and guest rooms soon! Thank you for letting us know about your experience, and we hope to see you back in Philadelphia... More 

NJ
Level Contributor
55 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed October 30, 2015

Stayed here for 4 nights while my daughter was at CHOP. They have a great rate with CHOP so it's not so bad if you have to stay. I would have liked to have been closer to the hospital but rooms in the city were going for like $400 a night. This hotel is about 7 miles from CHOP right... More 

Helpful?
Thank marine2531
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for letting us know about your stay. It is always a pleasure having our CHOP guests, and we strive to ensure that everyone has a comfortable stay. I would like to apologize for the odor in your room. I have shared your comments with our Director of Housekeeping, and he is looking into the situation. We... More 

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