We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 82 Philadelphia hotels

Crowne Plaza Philadelphia West

3.5 of 5 Hotel   |   4010 City Avenue, Philadelphia, PA 19131
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Crowne Plaza Philadelphia West to your Saves list
Crowne Plaza Philadelphia West
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
64%
Ranked #53 of 82 hotels in Philadelphia
A recent review
5 of 5 stars reviewed 3 days ago
Cocofamilyfirst Los Angeles, California
  • Overview
  • Reviews (368)
  • Photos (78)
  • Amenities
  • Q&A
  • Room tips (47)
  • Location
  • More
Write a Review

368 people have reviewed this hotel

Traveler rating
    95
    137
    78
    35
    23
See reviews for
100
65
49
112
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Los Angeles, California
Contributor
20 reviews 20 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I don't normally choose Cowne Plaza's as my choice of iHG properties since they are normally over priced and out dated. This property was in a great location so I have it a shot. Thus hotel shares a parking lot with a TGI Fridays and is right next door to a Target and some other eateries. It is also VERY... More

Was this review helpful? Yes
CPCA4100, General Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for taking the time to leave such a detailed review. Our entire team makes our guest''s experience their top priority, and Audrianna and Megan are two valued staff members who will be recognized for their efforts. We appreciate your comments and are looking forward to having you back. More

Bala Cynwyd, PA
Top Contributor
76 reviews 76 reviews
31 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My room was on the so-called Executive Floor, which I had requested because other reviewers here suggested that anything below the fifth floor was often where high school and college athletic teams get assigned and you allegedly have kids running up and down all night. I don't know if that's true, but up on Eight, things were as quiet as... More

Was this review helpful? Yes
CPCA4100, General Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, We are so happy to hear that you enjoyed your stay with us. Out team strives to make sure each guest has a clean and comfortable experience. I am sorry that your weren't able to get the Fox News network. This is a channel that our hotel offers, and we would have been happy to look into the... More

Purcellville, Virginia
Contributor
13 reviews 13 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed there after a concert at the Mann Amphitheater in Fairmount Park and was perfect. The rooms were clean and comfortable, beds comfortable, and within walking distance there's a TGI Fridays (basically in the parking lot), Target, Chipotle, PotBelly's, Joe's Crab Shack, Starbucks, banks, etc. I thought it was fantastic that when I had my "Do Not Disturb" sign on... More

Was this review helpful? Yes
CPCA4100, General Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for taking the time to leave comments about your stay. We always enjoy having the Mann Center visitors with us, and we hope you will get the chance to come back for another concert. More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I chose to stay here as I've stayed at other Crowne Plazas and Intercontinentals, and so was familiar with the IHG standards. Upon arrival, I was quickly checked in by Kayla, who very sweetly informed me that I was in the Women's Section. As I was meeting a married couple, I told her that wasn't necessary, but she said it... More

Was this review helpful? Yes 1
CPCA4100, General Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Lorna, Thank you for taking the time to leave comments about your stay. We are happy that you enjoyed the upgrade to the women's section. We are continuously looking for those little extras to make our guests' stays special. I would like to apologize that two elevators were down during your stay. We are under contract to begin a... More

Charleston, WV
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Some of the reviews I've seen are confusing to me! I thought the hotel was very clean and modern looking! Our beds were a little on the firm side for my liking, but not terrible uncomfortable. The lighting in our room was fine, just depends on how many lights you turn on I guess. We stayed on the 8th floor... More

Was this review helpful? Yes 2
CPCA4100, General Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Mrs. Wilky, Thank you for your kind comments. It was a pleasure having you with us. I am happy to let you know that we will be undergoing a complete elevator renovation shortly, and we are looking forward to having the new elevators for our guests. I apologize that the gates were a challenge for you. We do close... More

Hk
Top Contributor
52 reviews 52 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

We were expecting the same high clean standard as the other Crowne we stayed elsewhere. We were really disappointed it this one. When we arrived the bathroom floor and tub had hair, the floor didnt feel clean and one of our beds had some sort of shoe/dirt stain on the sheet. When we brought to the front desk attention they... More

Was this review helpful? Yes
CPCA4100, General Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for letting us know about your stay. I would like to personally apologize for your experience with cleanliness in the room. Such a situation is not typical of Crowne Plaza Philadelphia West, and our Director of Housekeeping is addressing what occurred with the staff involved. It is our priority that our guests have a clean and... More

Los Angeles, California
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Entire hotel could use a refresh. Room was clean, but could have used more light wattage. No fridge, microwave or free breakfast. There are quite a few restaurants close by, but we chose to eat downtown which is about 20 minute drive. Staff was friendly. Free parking a plus.

Was this review helpful? Yes
CPCA4100, General Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Larry, Thank you for leaving feedback about your stay. We are always looking for opportunities to improve our guests' experiences. We will certainly keep your comments in mind as we make improvements to our property. While our standard rooms do not have refrigerators and microwaves we do have some available upon request. We also have a variety of rate... More

West Linn, Oregon
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staff was great, friendly and helpful. Hotel feels old with decor and state of building, elevators, etc.Stayed on the top floor and had access to the "executive lounge". That was a joke... small room, no windows... poor selection of snacks. Cost was high in my opinion

Was this review helpful? Yes 1
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Paul, Thank you so much for letting us know about your experience. We pride ourselves on a genuinely caring staff, and I am happy to hear they were able to be of assistance during your stay. I have shared your comments about the lounge with our management team and our Director of Food and Beverage, and we will keep... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I recently stayed at this hotel, it’s a decent hotel but I would rate this hotel at 3 because of the following small things I noticed while my stay there - 1. There are no basic amenities in the room, like Locker, oven, Fridge. When I asked for Fridge, I was asked to pay $10 per day extra, which is... More

Was this review helpful? Yes 1
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Devender, Thank you for your feedback about your stay. We are always looking for ways to make our guests' experience even better, and we appreciate your input. I would like to apologize for your experience at the pool. We did just recently change the hours of the pool and we have modified the large pool sign but are still... More

Fort Myers, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The hotel is a bit far from the center of Philadelphia but the hotel has a shuttle that will take you there every hour. Once the person I asked to reserve it didn't schedule it but the hotel staff was more than accommodating to get me there and offered to pay for a taxi. The beds were very comfortable and... More

Was this review helpful? Yes
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Xscap, Thank you for letting us know about your stay with us. I would like to apologize that we failed to book the shuttle for you on one occasion. I will certainly be addressing this with the front desk team. We are happy to hear that you enjoyed your visit to the city, and we hope to see you... More

Owners: What's your side of the story?
If you own or manage Crowne Plaza Philadelphia West, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Crowne Plaza Philadelphia West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Philadelphia West

Address: 4010 City Avenue, Philadelphia, PA 19131
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Philadelphia West 3.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, IHG, Priceline, Orbitz, Travelocity, Tingo, BookingOdigeoWL, Despegar.com, Hotels.com, Agoda, Otel and Venere so you can book your Crowne Plaza Philadelphia West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Philadelphia West Hotel Philadelphia
Philadelphia Crowne Plaza

78 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (23)
Viewed
Room/suite (12)
Viewed
Hotel & grounds (2)
Viewed
Bathroom (2)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (56)
Viewed
Room/suite (13)
Viewed
Hotel & grounds (5)
Viewed
Bathroom (1)
Viewed
Pool/beach area (1)
Viewed
Other (36)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Philadelphia - City Avenue Hotel, where travelers are sure to love our great location on City Avenue off I-76 and I-676, less than 15 miles from the Philadelphia International Airport (PHL) and just four miles from downtown Philly. Our hotel near the Main Line of Philadelphia offers leisure travelers easy access to many of the city's most popular attractions. Nature lovers can enjoy the great outdoors at one of the largest parks in the country, Fairmount Park, situated just one mile from our hotel. Our Philly accommodations are also near the Liberty Bell and Independence Hall, the Manayunk Historic District, the Wachovia Center, Penn's Landing and the Philadelphia Zoo. ... more   less 
Number of rooms
337

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer