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All 83 Philadelphia hotels

Crowne Plaza Philadelphia West

3.5 of 5 Hotel   |   4010 City Avenue, Philadelphia, PA 19131
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Ranked #54 of 83 Hotels in Philadelphia
A recent review
3 of 5 stars reviewed 4 days ago
giftfixx Los Angeles, California
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392 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oreland, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

They are just awful..... do not waste your time trying to work with them on your wedding room block. I am an event planner in the Philadelphia area and have given plenty of business to this hotel, especially during the busy wedding seasons. Then it came time for my own sister to get married and I suggested that she block... More

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CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Sarah, As with most hotels, our discount and group rates are based upon availability and typically are not available during periods of high occupancy. Our room block contracts have a clearly stated cut-off date that guests must make reservations by. After that cut-off date, any future reservations are based on hotel availability. Since your sister's wedding is taking place... More

Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

I was in town for my mother's funeral and booked two rooms for 3 nights from Hotwire. They were both clean and comfortable. The mattresses were good. I needed an additional pull out which was a nominal additional charge, but because they initially couldn't find my already booked 2nd room, they didn't charge for the pull out. The pull out... More

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CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for letting us know about your experience. We are pleased to be of service during such a hard time. I have alerted my Director of Housekeeping to your concern regarding the mattresses on the sofa bed, and he will be reviewing the product. Thank you for staying with us, and we hope we can be of... More

Dublin, Ireland
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Staff at the Crowne Plaza Philadelphia West are very friendly, welcoming and helpful. Our room was clean and well appointed, located on the women's only section. Housekeeping was hit and miss during my recent visit and was the only "service" to let down this hotel. Breakfast was plentiful with lots of options and great fresh omelettes, evening dinner was... More

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CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Linda, Thank you for your recommendation. It is always a pleasure having guests return to stay with us. Our staff is always eager to assist our guests, and we are pleased that we were able to give you a warm and comfortable experience. I have shared your comments regarding housekeeping with our Director of Housekeeping, and he will be... More

Millersville, Pennsylvania
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for 2 days while in Philadelphia on a personal matter. The room was clean and spacious. The bed was super comfortable. The staff were helpful and courteous. I thought the restaurant was very good and I had one of the best Philly cheese steak sandwiches ever. They have a Happy Hour from 4:30 PM to... More

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CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Mr. Miller, Thank you for taking the time to let us know about your stay. Our team is always pleased to be of assistance, and I have shared your comments regarding the food with your chef. We are happy to hear that you enjoyed our city's signature sandwich and sincerely thank you for staying with us during your trip... More

West Linn, Oregon
Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed at this place a bunch. The staff is extremely friendly and helpful. Love them. Facility has some issues. Elevator repair was happening during last visit. Working elevators were overused. Concierge Lounge is a joke in my opinion. Window from my room is so dirty on the outside I couldn't see out.

Was this review helpful? Yes
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Paul, Thank you for staying with us during your Philadelphia visit and for your kind comments about the staff. Our team strives to provide our guests with genuine service. I have shared your comments regarding the property with the rest of the management team, and we will certainly keep them in mind as we plan property improvements. Thank you... More

NY
Top Contributor
64 reviews 64 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

For what this hotel cost I would have expected a few amenities. No microwave or fridge. No continental breakfast. Not even hot water to make tea. Some people don't like flavored Keurig coffee. The room was small but bedding was very nice. The bathroom was tiny, the sink did not drain, the toilet made strange noises and ran well after... More

Was this review helpful? Yes 1
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. It is our priority that every guest has a comfortable and restful stay, and anything less is unacceptable. While breakfast is not included with every room we do offer rates that include breakfast and a few different options for purchasing breakfast in the morning. As we... More

Danbury, Connecticut
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Limited options in the immediate vicinity of college area. One is the Crowne Plaza. The hotel is dated. It needs some capital investment put into it. Nothing major that impacted our stay as we were looking for something basic yet clean and that is exactly what we got. If the property was in better condition I would rate this as... More

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CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Lawrence, Thank you for taking the time to review your stay. We truly appreciate your feedback and comments. I have shared your comments with our management team, and they will be keeping them in mind as we plan our future product projects. We are so pleased that we were able to be of service during your stay. Both Jack... More

Brielle, New Jersey
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Spent Friday and Saturday of this past weekend at the Crowne Plaza. Busy time for the hotel with several events and pretty much a full house. Rooms, housekeeping and restaurant were OK and about as expected but only two elevators were working which resulted in tremendous delays in getting to and from rooms. On top of this, hotel workers repeatedly... More

Was this review helpful? Yes 1
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Fred, Thank you for taking the time to let us know about your stay. I would like to personally apologize that the elevators were a challenge this weekend. Since we run an operation that is always open and constantly busy there is no ideal time to complete an elevator renovation. Unfortunately, this is something that we need to undertake... More

Gary, Indiana
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 17, 2014

I stayed at this property back on August 20 thru 23 of 2014. I travelled to Philadelphia with my girlfriend to take her son who was starting his freshman year at LaSalle University. The hotel was approximately 5 miles from the school which made it convienient for us. I was pleased with the location of the property and the closeness... More

Was this review helpful? Yes
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Gary, Thank you for leaving a review of the property. We always enjoy having our college families with us, and we are happy to hear that your enjoyed your visit and that our staff was able to be of service. I would like to apologize that the jets weren't working during your visit. The situation was quickly resolved, and... More

Raleigh, North Carolina
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 7, 2014

This property is in need of some repairs. The ceiling of the front foyer is in need of serous repairs. gaping holes and water damage. Plus the executive floor is no longer reserved for executives. One night a overly zealous couple next-door was very vocal during coitus. The next night and AM Very loud children playing the hallway. Also the... More

Was this review helpful? Yes
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you so much for giving us feedback about your stay. We appreciate every opportunity to improve our guest's experience. I would like to personally apologize that your stay was not up to your standards or ours. We are continuously making improvements to the property. Our elevators are in the process of being completely replaced, and that is... More

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Additional Information about Crowne Plaza Philadelphia West

Address: 4010 City Avenue, Philadelphia, PA 19131
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Philadelphia West 3.5*
Number of rooms: 337
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Also Known As:
Crowne Plaza Philadelphia West Hotel Philadelphia
Philadelphia Crowne Plaza

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