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All 82 Philadelphia hotels

Crowne Plaza Philadelphia West

3.5 of 5 Hotel   |   4010 City Avenue, Philadelphia, PA 19131
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Ranked #52 of 82 hotels in Philadelphia
A recent review
4 of 5 stars reviewed 5 days ago
Canoc21 Jersey City, New Jersey
  • Reviews (377)
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377 people have reviewed this hotel

Traveler rating
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    143
    78
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Jersey City, New Jersey
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Was here for a night on business; put up in the Executive Wing which includes an executive lounge stocked with complimentary snacks (chips, cookies, fruit, granola bars) and complimentary beverages (soda, water, coffee, juice). For the price and the room, it is beyond adequate. Will probably be in the area a few time over the course of the next 12... More

Was this review helpful? Yes
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for staying with us during your visit to Philadelphia. We are happy that you enjoyed the upgrade, and are looking forward to your next stay. More

New Jersey
1 review
5 of 5 stars Reviewed 1 week ago via mobile

My family and I stayed here the night before my mom had surgery at University of Pennsylvania Hospital. The staff could not have been more helpful and friendly. Breakfast was buffet style and had a great selection. Rooms were very clean and a good size. We had family meet us here for dinner in the restaurant and both the food... More

Was this review helpful? Yes
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for letting us know about your stay. We are so happy to hear that we were able to be of service during your stay. Our staff is always ready to go out of their way to make sure our guests' needs are met. Thank you for staying with us while in the city. More

Fort Worth, Texas
Contributor
16 reviews 16 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff there is really friendly and helpful. The lady at the counter was really nice, I believe her name is Magaly or something like that. Also the "bell boy" was very helpful and kind his name is Jack Smith. The room was quite nice with a big TV,a Keurig machine for in-room coffee and the beds were comfortable. The... More

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CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Gabriela, Thank you for letting us know about your stay with us. Our staff is always here to help, and Jack and Magaly are valued members of our team who will be recognized for their efforts. Thank you for staying with us while in Philadelphia. We hope to see you again soon. More

Lichfield
Contributor
17 reviews 17 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel and staff were efficient & helpful, the hotel was clean & busy, we were delighted to have a one way shuttle into town; however we were led to believe that breakfast was included, yet cost in access of $50 and although pleasant was not worth the cost incured.

Was this review helpful? Yes 1
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Wendy, Thank you for your feedback about your stay. We are happy to hear that the staff was able to assist you with your visit to the city. I would like to apologize if you were misinformed about the breakfast. We do have rates that include breakfast that can be arranged at the time of booking. We have both... More

Tel Aviv, Israel
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

great front desk very helpful breakfast is very good a good gym and a small pool to relax many restaurants in the vicinity especially TGI Friday 100 meters from Target for you shopping concierge will get you a taxi any hour to go to Pilli center the bar in the hotel is cool with happy hour

Was this review helpful? Yes 1
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Itai L, Thank you for commenting on your stay. We are so pleased that you enjoyed your time with us and that our staff was able to be of service. We will be sharing your kind comments with our team, and we hope you will be able to visit us again soon. More

CT
Top Contributor
66 reviews 66 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Right off the highway, the hotel is easily accessible and near restaurants and shopping. You definitely have to plan for Philly traffic if you're planning to head downtown - but with no traffic - 15 minutes tops to downtown. We were visiting colleges and the hotel is right down the street from SJU (and they have a discount rate for... More

Was this review helpful? Yes 1
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear DonS, We always enjoy having our college visitors with us, and I am happy to hear that our staff was able to make your stay so pleasant. Our staff truly cares about each guest's experience. Thank you for letting us know about your stay, and we are excited that you will be coming back soon. More

Knoxville, Tennessee
Contributor
16 reviews 16 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I couldn't ask for a more friendly helpful crew of employees here at the Crowne. Everyone was so helpful from one of us losing her c=glasses to food and drink service. Brilliant all. Funny, witty, and because I am not a drinker per se, the lovely woman with the raspberry hair helped me choose something that wa so delicious, I... More

Was this review helpful? Yes
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, We are so happy to hear that you enjoyed your stay with us and that Trecia was able to make you a fabulous drink. She is a valued member of our team who will be recognized for her efforts. I would like to apologize for the difficulty you experienced with the television. We understand how important it is... More

Los Angeles, California
Contributor
20 reviews 20 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 20, 2014

I don't normally choose Cowne Plaza's as my choice of iHG properties since they are normally over priced and out dated. This property was in a great location so I have it a shot. Thus hotel shares a parking lot with a TGI Fridays and is right next door to a Target and some other eateries. It is also VERY... More

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CPCA4100, General Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for taking the time to leave such a detailed review. Our entire team makes our guest''s experience their top priority, and Audrianna and Megan are two valued staff members who will be recognized for their efforts. We appreciate your comments and are looking forward to having you back. More

Bala Cynwyd, PA
Top Contributor
76 reviews 76 reviews
31 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed July 18, 2014

My room was on the so-called Executive Floor, which I had requested because other reviewers here suggested that anything below the fifth floor was often where high school and college athletic teams get assigned and you allegedly have kids running up and down all night. I don't know if that's true, but up on Eight, things were as quiet as... More

Was this review helpful? Yes
CPCA4100, General Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, We are so happy to hear that you enjoyed your stay with us. Out team strives to make sure each guest has a clean and comfortable experience. I am sorry that your weren't able to get the Fox News network. This is a channel that our hotel offers, and we would have been happy to look into the... More

Purcellville, Virginia
Contributor
16 reviews 16 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 15, 2014

Stayed there after a concert at the Mann Amphitheater in Fairmount Park and was perfect. The rooms were clean and comfortable, beds comfortable, and within walking distance there's a TGI Fridays (basically in the parking lot), Target, Chipotle, PotBelly's, Joe's Crab Shack, Starbucks, banks, etc. I thought it was fantastic that when I had my "Do Not Disturb" sign on... More

Was this review helpful? Yes
CPCA4100, General Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for taking the time to leave comments about your stay. We always enjoy having the Mann Center visitors with us, and we hope you will get the chance to come back for another concert. More

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Additional Information about Crowne Plaza Philadelphia West

Address: 4010 City Avenue, Philadelphia, PA 19131
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Philadelphia West 3.5*
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Also Known As:
Crowne Plaza Philadelphia West Hotel Philadelphia
Philadelphia Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Philadelphia - City Avenue Hotel, where travelers are sure to love our great location on City Avenue off I-76 and I-676, less than 15 miles from the Philadelphia International Airport (PHL) and just four miles from downtown Philly. Our hotel near the Main Line of Philadelphia offers leisure travelers easy access to many of the city's most popular attractions. Nature lovers can enjoy the great outdoors at one of the largest parks in the country, Fairmount Park, situated just one mile from our hotel. Our Philly accommodations are also near the Liberty Bell and Independence Hall, the Manayunk Historic District, the Wachovia Center, Penn's Landing and the Philadelphia Zoo. ... more   less 
Number of rooms
337

Questions & Answers

Questions? Get answers from Crowne Plaza Philadelphia West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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