Stayed at this hotel at 4010 City Ave. Philadelphia May 2012. The front desk staff and the bell men were all professional, attentive, and very nice. The free parking was easy and there was lots of it. Check in was no problem and the lines moved quickly. The hot tub was very nice. There was an indoor pool but I... More

We stayed here this week and had a great experience! This was the first time our 3 year old stayed in a hotel with us and I was pleased with the clean room and friendly service. I picked the place because of the indoor pool which was nice and clean, a little on the chilly side but that was ok.... More

To whom it may concern: Recently (May 11th) -May 13th, I had the pleasure to be assisted by Desk Clerk Mr. Dean Kenner. Dean was an absolutely wonderful associate and a very caring and knowledgeable staffer. I was experiencing trouble with my reservation and room and Dean Kenner single-handily vowed to address and fix my concerns and he did. Without... More

Always great location. Usual Crowne Plaza rooms but small bathroom. Staff was indifferent and not very friendly or helpful. I asked for a refrigerator to store breast milk and they would not waive the fee. In four other hotels across the nation they waived the fee. When it arrived the staff member asked me "where do you want it." I... More

Standard, moderately priced hotel, with fairly large rooms. However, front desk is deficient. Called before arrival to request quiet room on a high floor, the front desk person said they would block one for me then. Arrived late based on that promise and was put on low floor right above hotel ventilating equipment. Also, big problem with slamming doors in... More

I traveled to the Crowne Plaza as part of a group visiting Philadelphia on a school field trip. Of the three hotels we stayed at on the trip, the Crowne Plaza was the most comfortable. The room and hotel were clean and the staff was very pleasant. Although I didn't take advantage of the hotel's restaurant, the breakfast buffet they... More

We headed out to Philly for a getaway. We stopped at the Crowne Plaza to see if it was up to our standards. We were greeted by Dean who was friendly and engaing and answered all of our questions. The staff and the service is outstanding! The room was clean and comfy. I found each staff member (with the exception... More

Recent 2-night stay with family. Staff does a great job with a dated property. Rooms were decent size; comfortable; functional. Great shower pressure. Institutional feel throughout -- could be the color scheme or the lighting, but everything felt odl and tired. Staff, however, was superb, especially in the restaurant where everyone was eager to offer great service. Indoor pool is... More

We have stayed at this Crowne Plaza many times and have generally been satisfied. On our last stay, however, (3/17/12) we found the hotel was looking worn around the edges. The hallway on your floor was terribly lit (think they replaced the lights with energy efficient bulbs) and was so dim it made the dark, poorly vacuumed carpets look even... More