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Crowne Plaza Philadelphia West

3.5 of 5
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4010 City Avenue, Philadelphia, PA 19131
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Crowne Plaza Philadelphia West
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431 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW via mobile

Normally I don't mind the kind of hotel I'm in as long as I have I nice comfy bed I can come back to rest.But this hotel? Not only it's boring old,no charms at all,I also felt om in the getto upgraded on a lock floor for safety.

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Dallas, Texas
Top Contributor
89 reviews 89 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Hotel was fine for my recent business trip. Corner room was very dark. Would have preferred a lighter room. Otherwise fine, buffet breakfast and conveniently located to 76. Staff was very friendly and pleasant, but overall this hotel could do with a little updating. They were doing some work on the roof, so conference call in the room at 10am... More 

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Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for letting us know about your stay. I would like to apologize for the noise from the roofing project. We are in the planning stage of a complete hotel renovation, and have started on some areas. We are looking forward to having a brand new hotel for our guests and hope you will be back to... More 

Canada
Top Contributor
144 reviews 144 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed her while on a short vacation with some friends. We were only looking for a place to sleep for two nights and we used IHG points so the price was right. It was not the greatest hotel around but it was close to the highway allowing us to get around easy. The hotel is a bit dated but... More 

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Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for staying with us during your visit to Philadelphia. It is always a pleasure having our IHG Rewards guests with us. We are excited to share that we are in the planning stages of an entire property renovation. We are looking forward to having a brand new product to share with our guests, and we hope... More 

Brielle, NJ
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here overnight for my Son's college graduation. It is conveniently located. The rooms are clean and well maintained and the front desk is helpful and friendly. It is a bit costly, but you would expect this from a city. It is also conveniently located to Manayunk, a very fun and trendy are of Philadelphia, with terrific night life ,... More 

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Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, It was a pleasure having family and friends for Saint Joseph's graduation. Our team is thrilled to be of service , and we are happy to hear that you got to enjoy the area as well. Thank you for letting us know about your stay, and we hope to see you again if your travels bring you back... More 

Clifton Park, New York
Senior Contributor
21 reviews 21 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for a overnight visit of Philadelphia. We enjoyed the pool, it was nice to be able to swim! The room was comfortable and not too badly priced. We enjoyed our day! The staff were friendly and helpful.

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Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Our team is pleased to hear that you enjoyed your visit with us and got to spend some time in the pool! We appreciate that you chose to stay with us at Crowne Plaza Philadelphia West. We hope to see you again in the future. More 

McKinney, Texas
1 review
2 of 5 stars Reviewed 2 weeks ago

I am currently staying here for 8 nights. Hallways look like dorms, old carpets! Staff are friendly BUT for what I am paying for my time here, I really expected better service. I'm here for work and have a lot to do in the evenings when I'm back in the hotel room. The internet connection has been so slow! It... More 

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Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Our team is saddened to hear that your stay has been so disappointing. It is our priority that our guests have a comfortable stay, and anything less is unacceptable. While the property is not brand new we strive for the highest level of cleanliness. We are pleased to share that we are in the planning stages of an... More 

London
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

couldn't get a hotel room in the city for the first night so ended up here. The decor is quite tired inside and the neighbourhood is great. The staff couldn't have been kinder or more attentive and even got the hotel shuttle to drive me back to the city and my new hotel the next day. Recommend the pizza on... More 

Was this review helpful? Yes 2
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for letting us know about your stay. We truly appreciate your feedback. Our team is happy to hear that we had the opportunity to be of service, and we are excited to share that we are in the planning stages of an entire hotel renovation. We hope to have you back to enjoy the new product! More 

Deurne, The Netherlands
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel is ok, neighborhood is not the best, but no problems. Free parking, internet is not fast but ok. Restaurants fridays is 50m from the hotel, GOOD food. Breakfast is good, warm and cold and quality nice. Free parking and we had executive room with free softdrinks and snacks (room 839) I think the price is a little to high... More 

Was this review helpful? Yes 1
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, We appreciate that you took the time to leave a review about your stay. Our guests' feedback is important to us. I have shared you comments with our chef and his team, and they are pleased to hear that you enjoyed breakfast. We will certainly keep your feedback about the price point in mind as well. It is... More 

Minneapolis, Minnesota
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 5 weeks ago via mobile

I had the misfortune of hosting a work event at this hotel, which meant I also stayed there. This place is a d-u-m-p dump! Just a notch above flea bag. First they checked me into a dirty room. While the bed was made, there were empty soda bottles around the room and dirty Kleenex on the desk and floor. Empty... More 

Was this review helpful? Yes 1
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, On behalf of the entire team we would like to apologize for your experience during your stay with us. I would like to assure you that this is not typical of our property. There was an unacceptable system error that allowed us to check you into a room that was not complete. That is not how we normally... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 20, 2015

Very comfortable pillows and the snacks were unlimited. I slept well. The fresh fruit and cookies were definitely plentiful and sodas for the suites. Wifi and everything, a great view of downtown. Plenty of places to explore and the staff was very friendly

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Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for staying with us at Crowne Plaza Philadelphia West. Our team is pleased to hear that you enjoyed your stay and found the property so comfortable. We hope to have you back with us again soon. More 

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