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All 84 Philadelphia hotels

Crowne Plaza Philadelphia West

3.5 of 5 Hotel   |   4010 City Avenue, Philadelphia, PA 19131
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Ranked #51 of 84 hotels in Philadelphia
A recent review
4 of 5 stars reviewed 1 week ago
Shannon W Richmond, Virginia
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338 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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English first
Richmond, Virginia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I was in Philly for the AERA conference and stayed at this hotel instead of staying downtown. I consider myself a fair reviewer, so here it goes: 1. The front desk attendants were AWESOME. Everyone was very nice and attentive. The one lady even called my by name when she saw me a few days later! I thought that was... More

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CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Shannon, Thank you for giving us such detailed feedback about your trip. It was a pleasure having the AERA attendees with us. Thank you for recognizing the staff. The Front Office team is constantly focused on making sure our guests enjoy their stay, and they will be pleased to hear that you appreciated their efforts. I have passed your... More

Senior Contributor
40 reviews 40 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was here for a business trip and the location was terrific....close to where I needed to be plus several restaurants nearby as well as a Target for all those forgotten items! Desk staff super nice and loved the restaurant. Breakfast buffet each AM had some of best made to order scrambled eggs I have had in a long time.... More

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CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Jan, Thank you for sharing your experience. We are so happy that you enjoyed the women's floor. We strive to provide those extra touches that make staying away from home that much more comfortable. I will be sharing your comments with our Front Desk and Food and Beverage team. Thank you again, and we look forward to having you... More

Pelham, New York
Contributor
13 reviews 13 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had stayed here years ago when it was a Holiday in and it was nice then and with the overhaul it is still good. We were in an out since we were in Philly for some college basketball games and since we got a special rate it made it even better. It was convenient for us and that is... More

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CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Pelham, Thank you for letting us know about your experience with us, and we are happy that your stay was comfortable and convenient. Thank you for staying with us, and we are looking forward to having you back with us. More

Top Contributor
70 reviews 70 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Hotel is an older hotel that appears to be going through an upgrade process. It's very nice and seems to be heading to be really good. Very clean. Wonderful staff. Bar is really nice. Only mess up was our room service breakfast was a little screwed up. We got more than we ordered at no extra charge. At the intersection... More

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CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for letting us know about our stay. We are always striving to improve our product and service, and we appreciate that your recognized our efforts. I would like to apologize for the mix-up with your room service. We know how important it is to have your breakfast order right, and I will be addressing the situation... More

pa
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 4, 2014

Clean, comfortable, close to the City but not too close. Got a little noisy one night. Soap smelled very good.Staff was pleasant. Lots of fresh towels. TV remote batteries were failing but nothing we couldn't handle. My husband thought the breakfast buffet was terrible, sour fruit was his issue. I ordered from the menu and it was fine. Got a... More

Was this review helpful? Yes 1
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear soleiloc, Thank you for taking the time to let us know about your stay with us. We appreciate every opportunity to improve our guest experience. I'm happy to hear that your enjoyed a clean and comfortable stay with us, and I would like to apologize for the difficulty with your remote. We know how important it is to have... More

Hagerstown, Maryland
Contributor
16 reviews 16 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 3, 2014

large clean rooms, swimming pool and hot tub was warm and clean, fairly quite some loud banging door early on weekend morning but over all good for the price we paid as a special on hotwire just before we went for a weekend getaway for our first trip to philly. Only complaint which is an important item for a family... More

Was this review helpful? Yes 1
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Thank you for letting us know about your recent stay with us. We are glad that you got to enjoy the rooms and the pool. Thank you for your suggestion about the restaurant information. Our management team will be looking into our options to expand guest information. We hope to see you again soon in Philadelphia! More

New York City, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 28, 2014

I booked a "Philadelphia Airport Hotel" through Expedia and was booked here (40 minutes away). Fixing the error was downright painful, specifically because of two extremely rude front desk employees. As I wrote to Crowne Plaza's customer service: To Crowne Plaza’s customer service: After booking an unlisted “Philadelphia Airport Hotel” on Expedia, I was confirmed at the Crowne Plaza Philadelphia... More

Was this review helpful? Yes 2
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Lauren Sullivan, Thank you for taking the time to inform us of your experience. We understand how important it is to be near the airport when you are traveling, and we pride ourselves in our courteous and friendly front office staff. We sincerely apologize for your experience, and please rest assured that we have addressed your situation with our... More

Sabadell, Spain
Top Contributor
53 reviews 53 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 26, 2014

The hotel is located within a 10-minute drive from Philadelphia downtown. You definitely need a car to reach the hotel. It's a good value for money. Huge bedrooms and bathroom, located in a quiet environment offering several restaurants around. The spa is fine, we would have expected something else, but it was ok, a bit crowded though. A good choice... More

Was this review helpful? Yes 1
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Monman S, We are always happy to hear from our guests. Thank you for taking the time to share about your stay. We are glad to hear that you enjoyed our rooms and the area restaurants. We hope to have you back with us again soon. More

New York City, New York
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed February 15, 2014

And so THE hotel for kids rowing in crew regattas. It's next door to Starbucks, Target and some chain restaurants. Easy to find, easy parking, easy bar downstairs. generally.... Belch. The restaurant is surprisingly good.

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IHGCare, Guest Relations Manager at Crowne Plaza Philadelphia West, responded to this review

Dear WorldSki, Thank you for taking the time to provide feedback on your stay. We always appreciate hearing from our guests about their experience so we can ensure we are providing the best service and accommodations to everyone. If there is anything we can do to make your next stay more successful please do not hesitate to ask a member... More

Philadelphia, Pennsylvania
Top Contributor
50 reviews 50 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 8, 2014

This is a hotel I have stayed at several times and recommended to many, but my recent stay was not satisfactory. We made reservations anticipating problems in bad weather, and checked in when we lost power. On arrival, the hotel was flooded with neighbors in the same situation. An attempt was made to charge us a substantially higher rate than... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Richard K, Thank you for taking the time to provide feedback on your stay. It is unfortunate the restaurant service prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More

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Additional Information about Crowne Plaza Philadelphia West

Also Known As:
Crowne Plaza Philadelphia West Hotel
Crowne Plaza Philadelphia West Hotel Philadelphia
Crowne Plaza Philadelphia
Philadelphia Crowne Plaza
Address: 4010 City Avenue, Philadelphia, PA 19131
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #51 of 84 hotels in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Philadelphia West 3.5*
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Philadelphia - City Avenue Hotel, where travelers are sure to love our great location on City Avenue off I-76 and I-676, less than 15 miles from the Philadelphia International Airport (PHL) and just four miles from downtown Philly. Our hotel near the Main Line of Philadelphia offers leisure travelers easy access to many of the city's most popular attractions. Nature lovers can enjoy the great outdoors at one of the largest parks in the country, Fairmount Park, situated just one mile from our hotel. Our Philly accommodations are also near the Liberty Bell and Independence Hall, the Manayunk Historic District, the Wachovia Center, Penn's Landing and the Philadelphia Zoo. ... more   less 
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