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Crowne Plaza Philadelphia West

3.5 of 5 4010 City Avenue, Philadelphia, PA 19131
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Crowne Plaza Philadelphia West
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Crowne Plaza Philadelphia West
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409 reviews from our community

Traveler rating
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    87
    36
    27
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars NEW

I enjoyed my 2 day personal stay here. The room was clean, the heat was excellent, the staff was extremely helpful and the Room Service was outstanding. Cons: One of the Double Beds Broke (but I was able to just sleep on the other bed) This hotel was a bit pricey (but I snagged it at $109 per night) but... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Our team is thrilled that you enjoyed your visit with us. We always strive to make each guest's stay special. I have shared your comments about the Room Service with our chef and his team. I would like to apologize that you had difficulties with the bed. We want everything to be comfortable, and our team is here,... More 

Bethesda, MD
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We just had a two night weekend break in Philadelphia and decided to try a Crowne Plaza as a change of pace. Lovely greeting by cheery staff who were glad to get us extra decaf coffees for our in room Keurig, and had the local Inquirer each morning for guests news-reads. Doorman was super nice and helpful. Good hotel breakfasts.... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, It was a pleasure having you with us for your weekend away. Our team is always eager to be of assistance. I would like to apologize that you had difficulty with the parking. We do have additional spaces in the back of the property should things get busy on the weekend. We appreciate your feedback regarding the breakfast... More 

Oakland, New Jersey
1 review
1 of 5 stars Reviewed 3 weeks ago

In December before grades were posted, I booked a room for 1 night for graduation 6 months from now. Unfortunately, my daughter did not get the required 3.0 to continue in the nursing program. Understandably we are all shocked and devastated that she cannot graduate. I called the hotel and asked to cancel the room (close to $400/night) and explained... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, As graduation is the busiest time of the year for us we set certain stipulations on any reservations booked during this time period. Our guests are informed when booking that the reservations are fully prepaid at the time of booking and completely non-refundable. If they then choose to book they are locked into the reservation. Our guests book... More 

Houston, Texas
Contributor
13 reviews 13 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 23, 2015

Had a very enjoyable stay for a local wedding in Manayunk. Things the Crowne Plaza did really well: - friendly, attentive staff - clean gym with updated equipment - clean, comfortable beds topped with a range of soft-to-firm pillows - room service: hot, fresh food items were well-prepared and delivered promptly - great location for any events in Manayunk This... More 

Was this review helpful? Yes 1
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, We are so pleased to here that you enjoyed your wedding weekend with us. Our team is always eager to provide efficient, high quality, and friendly service. We appreciate your feedback about the property, and we will certainly keep it in mind as we plan future hotel projects. Thank you for taking the time to leave a review,... More 

Wilmington, Delaware
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed January 20, 2015

I always have a good time at Crowne Plaza when visiting the area. The indoor pool/jaccuzi was nice and clean. I do believe the staff could be more courteous when dealing with guests. Overall, I would stay again!

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for staying with us during your visit. We truly appreciate our return guests and are happy to hear that you have enjoyed your stay. I would like to apologize that you have not found the staff as courteous as they should be. We pride ourselves on our friendly staff that truly cares about our guests' needs,... More 

Pennsylvania
Senior Reviewer
10 reviews 10 reviews
4 of 5 stars Reviewed January 17, 2015

The location was near some restaurants. The hotel is also near the Belmont Grove park. They have a good fitness room. Small pool and hot tub. My room had a keurig along with mugs, an microwave and a mini fridge. The lounge has a bigger variety of k-cups, bottle water, bottled juices, snacks,can sodas ,along with fruit. In the morning,... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for taking the time to comment on your stay. We are happy to hear that you enjoyed your self, and we will be sharing your comments with our entire team. Thank you for staying with us. W hope to see you again on your next visit to the city. More 

Silver Spring, Maryland
Contributor
12 reviews 12 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 8, 2015

I was a bit leery of the Crowne based on a recent review, but we had no problems with the facility at all. Staff were curteous and helpful. There was a minor inconvenience with the elevator renovation. But patience solved the issue. The location suited our need to be close to family and the church in Manayunk. Other facilites in... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for taking the time to complete a review. Our staff is pleased to have been of assistance during such a hard time. We would like to apologize for the delay with the elevator and thank you for your patience. We are looking forward to having the elevator renovation completed shortly, and we do hope you will... More 

Allendale, New Jersey
Contributor
12 reviews 12 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed January 8, 2015

Stayed at Crowne Plaza Phila West on New Year's Eve. Afterwards, they sent a link to write a review. Mine was rejected. The only reviews it seems to allow are all good, I think they just eliminate the ones they do not like. I wouldn't have given it a one- I would have given it a three- but I think... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for letting us know about your stay. I would like to assure you that Crowne Plaza Philadelphia West eagerly accepts all reviews regardless of the rating. I am not sure what review invitation you received, but the reviews on our website are managed by Intercontinental Hotel Group. The review system is automated, and there is no... More 

PORT ALLEGANY
Top Contributor
235 reviews 235 reviews
64 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed January 7, 2015

Very pleasant staff welcomed us for this, our second stay here. Our room had a micro/fridge, large screen TVs with lots of channels, overstuffed armchairs and ottoman, desk and rolling chair, Keurig with ceramic mugs. The executive lounge on the 8th floor accessible by 8th floor key card has coffee, sodas, fruit, juices, chips and cookies, and in the morning,... More 

Was this review helpful? Yes 1
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for letting us know about your stay. We are happy to hear that you enjoyed the 8th floor amenities. Thank you for staying with us in while in Philadelphia. We truly appreciate our return guests, and we are looking forward to your next visit. More 

Cambridge, United Kingdom
Contributor
20 reviews 20 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed January 2, 2015

Very disappointed with my stay. Check in was slow due to a large group of teenagers staying at the hotel. Other hotels have contacted me when there are groups of teenagers staying as a courtesy. The hotel is tired and not in the best part of Philly but there was free parking and it's close to shops and restaurants. Stayed... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for taking the time to share your feedback about your stay. I would like to apologize that your stay was so disappointing. Such an experience is not typical of our property, and I would like to assure you that our guests' comfort is our top priority. We did have a mechanical issue with one of our... More 

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Additional Information about Crowne Plaza Philadelphia West

Address: 4010 City Avenue, Philadelphia, PA 19131
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Philadelphia West 3.5*
Number of rooms: 337
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Also Known As:
Crowne Plaza Philadelphia West Hotel Philadelphia
Philadelphia Crowne Plaza

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