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Crowne Plaza Philadelphia West

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4010 City Avenue, Philadelphia, PA 19131
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1 room 1 guest
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Crowne Plaza Philadelphia West
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464 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Wayne, Indiana
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed yesterday NEW

To be fair this hotel is currently doing renovation but I think they have waited too long. Starting with the old, faded sign out front everything is just off a bit. Sometimes the front desk staff was helpful and other times dismissive. The pool was closed most days that we were there and when it did open the chlorine smell... More 

Was this review helpful? Yes
New Milford, Connecticut
Level Contributor
15 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed 3 days at Crown Plaza Philly West on a recent trip to Philadelphia; needed to have parking at the hotel (not valet parking like the downtown hotels), and this was so convenient. Shuttle into downtown Philly was very direct and the driver gave us great tips on what to see. Room was clean and well cared for; front... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, We are so pleased to hear that you found the hotel so convenient. Our team is always happy to be of service. Thank you for taking the time to leave a review, and we are looking forward to your next visit. More 

Syracuse, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

From check in to check out, every single employee of this hotel was a delight. Rebecca, who we checked in with is the nicest person I have ever met, the shuttle was stuck in traffic and she knew of our time constraints, and hooked us up with a cab socwe would make our appointment on time. The other 2 days... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for taking the time to let us know about your stay. Rebecca and the rest of our team is dedicated to ensuring that our guests have a comfortable stay in a friendly environment, and we will be sharing your comments with our team. It was truly a pleasure having you with us, and we are looking... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

I was given this room through airport accommodations at the Philly airport due to flight cancellations. It was the last hotel available with discounted rooms so I was a little concerned particularly when I went online and saw such horrible reviews. I rarely write reviews myself, but this hotel was absolutely fine! I felt the need to stand up for... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for taking the time to leave a review. Our team is happy to have been of assistance during your delay at the airport. It is our priority to provide our guests with clean and comfortable accommodations in a friendly atmosphere. We hope the rest of your trip went smoothly for you. More 

Pittsburgh, Pennsylvania
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

The rooms are good sized, the beds are comfortable, It's convenient to town and the staff is helpful. Those are the most important items. The pool was closed which seems to be a problem for them as they are going to redo it soon. I don't go to a motel to swim so it's a non problem for me. I... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, It was a pleasure having you with us during your visit to Philadelphia. Our team is pleased to hear that your stay was so comfortable, and we appreciate your recommendation. Thank you for staying with us. We hope to see you on your next visit to the city! More 

Hummelstown, Pennsylvania, United States
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I selected the Crown Plaza Philadelphia West because of its proximity to a work location in north Philadelphia. The room was very quiet and comfortable. I was disappointed that the pool was closed. Yet, this was not the hotel's fault. The disappointment was replaced with satisfaction because the hotel staff was aware of the concern and made every effort to... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for staying with us during your business travels. We appreciate your understanding while our pool was closed for an emergency cleaning. We know how important the pool is to our guests, and our engineering team worked diligently to get it reopened as quickly as possible. Thank you for taking the time to let us know about... More 

Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I love this hotel! For starters, the staff is super nice and helpful. There was a problem with our reservation but they worked it out in no time with no problems. They even let us check in early! But even better than that, there's a FREE shuttle from the hotel into the heart of Philly, which was really convenient. I... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, It was a pleasure having you with us recently. Our staff is always happy to be of service and accommodate our guests in any way possible. We are happy to hear that the shuttle was so convenient for you, and we hope that you will have an opportunity to visit Philadelphia again soon! More 

New Haven, Connecticut
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Spacious rooms but very out dated. I mean, you can stay there for a night but it just was uncomfortable. Pool shut down for cleaning, breakfast was edible but nothing to write home about. Very loud restaurant adjacent to hotel, left for limited parking and encountering loud party people. Seems many crowne plaza hotels need a little love in the... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for taking the time to let us know about your stay. We would like to apologize that your stay was disappointing. It is our goal to provide our guests with a friendly and comfortable stay. We are very sorry that we had to shut down the pool. Unfortunately, we had a cleaning emergency, and had to... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Check in and check out easy. The rooms themselves were clean however the bathroom smelled bad. I was having a Luau and need extra rooms for out of town guest. One room had a broken sink and one a broken to list. Wow. Closest to my house without going downtown but not worth it.

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, We appreciated having you and your guests with us recently. It is our priority that our guests have a smooth and enjoyable stay, and I would like to sincerely apologize that your accommodations were not up to your standards or ours. We understand the importance of having clean accommodations and room amenities in proper working order. I have... More 

CHANTILLY
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

check-in staff was helpful and friendly. Room nice size. Clean. Like the Keurig. Like the bedding. No heavy duvet just nice blankets. A/C unit was very loud and bothered us when it kicked on and off. Also had a crummy shower head in the bath room. Was worried about proximity to the interstate but room was quiet. Didn't notice any... More 

Was this review helpful? Yes
Addy M, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for staying with us during your trip to the city. I would like to personally apologize for the difficulties with your room. We understand the importance of having everything in proper working order prior to our guests' arrival. I have shared your comments with our Director of Engineering who will be addressing what occurred with his... More 

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