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All 82 Philadelphia hotels

Crowne Plaza Philadelphia West

3.5 of 5 Hotel   |   4010 City Avenue, Philadelphia, PA 19131
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Ranked #52 of 82 Hotels in Philadelphia
A recent review
4 of 5 stars reviewed 4 days ago
tja209 Gary, Indiana
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382 reviews from our community

Traveler rating
    99
    145
    80
    35
    23
See reviews for
104
67
49
117
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
Gary, Indiana
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed at this property back on August 20 thru 23 of 2014. I travelled to Philadelphia with my girlfriend to take her son who was starting his freshman year at LaSalle University. The hotel was approximately 5 miles from the school which made it convienient for us. I was pleased with the location of the property and the closeness... More

Was this review helpful? Yes
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Gary, Thank you for leaving a review of the property. We always enjoy having our college families with us, and we are happy to hear that your enjoyed your visit and that our staff was able to be of service. I would like to apologize that the jets weren't working during your visit. The situation was quickly resolved, and... More

Raleigh, North Carolina
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This property is in need of some repairs. The ceiling of the front foyer is in need of serous repairs. gaping holes and water damage. Plus the executive floor is no longer reserved for executives. One night a overly zealous couple next-door was very vocal during coitus. The next night and AM Very loud children playing the hallway. Also the... More

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CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you so much for giving us feedback about your stay. We appreciate every opportunity to improve our guest's experience. I would like to personally apologize that your stay was not up to your standards or ours. We are continuously making improvements to the property. Our elevators are in the process of being completely replaced, and that is... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I needed to make an emergency stop in Philly and decided on crowne plaza. The staff was courteous and accommodating and it was a pleasant experience. J would highly recommend this and any other Crowne Plazas as they are always, clean, affordable and reliable.

Was this review helpful? Yes
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Teddy, Thank you for your kind comments and for staying with us during your trip to Philadelphia. Our staff is always eager to be of service, and we hope to have you back with us soon. More

Perugia, Italy
Top Contributor
119 reviews 119 reviews
43 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel was good but like every big hotel with many problems of management. When we arrived with a group of 25 peoples we didn't founded organized our rooms even if we reserved its many months before. Above all they made a great mistake with 2 rooms because they charger to 2 occupants the fees of the room even if... More

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CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for your feedback about your stay. It is our priority that our guests have a comfortable and smooth stay, We do frequently have large groups with us, and your experience is not representative of the usual practice at our property. I will certainly be looking into what occurred with your group. While breakfast is not included... More

Pennsylvania
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stay here often for work. Front desk staff are professional...helpful....and fast. Never had a bad experience. Rooms are always clean and well maintained. Never had problems with noise or safety. The lot is large....and the lobby is large. The woman at the bar makes great drinks and is hard working. Had the food several times and it is pretty good.... More

Was this review helpful? Yes
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you telling us about your experience with us. Our staff is always eager to be of assistance and to provide our guests with a comfortable stay. We are looking forward to your next visit. More

Jersey City, New Jersey
Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Was here for a night on business; put up in the Executive Wing which includes an executive lounge stocked with complimentary snacks (chips, cookies, fruit, granola bars) and complimentary beverages (soda, water, coffee, juice). For the price and the room, it is beyond adequate. Will probably be in the area a few time over the course of the next 12... More

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CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for staying with us during your visit to Philadelphia. We are happy that you enjoyed the upgrade, and are looking forward to your next stay. More

New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago via mobile

My family and I stayed here the night before my mom had surgery at University of Pennsylvania Hospital. The staff could not have been more helpful and friendly. Breakfast was buffet style and had a great selection. Rooms were very clean and a good size. We had family meet us here for dinner in the restaurant and both the food... More

Was this review helpful? Yes 1
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Guest, Thank you for letting us know about your stay. We are so happy to hear that we were able to be of service during your stay. Our staff is always ready to go out of their way to make sure our guests' needs are met. Thank you for staying with us while in the city. More

Fort Worth, Texas
Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 10, 2014

The staff there is really friendly and helpful. The lady at the counter was really nice, I believe her name is Magaly or something like that. Also the "bell boy" was very helpful and kind his name is Jack Smith. The room was quite nice with a big TV,a Keurig machine for in-room coffee and the beds were comfortable. The... More

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CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Gabriela, Thank you for letting us know about your stay with us. Our staff is always here to help, and Jack and Magaly are valued members of our team who will be recognized for their efforts. Thank you for staying with us while in Philadelphia. We hope to see you again soon. More

Lichfield
Contributor
17 reviews 17 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 3, 2014

The hotel and staff were efficient & helpful, the hotel was clean & busy, we were delighted to have a one way shuttle into town; however we were led to believe that breakfast was included, yet cost in access of $50 and although pleasant was not worth the cost incured.

Was this review helpful? Yes 1
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Wendy, Thank you for your feedback about your stay. We are happy to hear that the staff was able to assist you with your visit to the city. I would like to apologize if you were misinformed about the breakfast. We do have rates that include breakfast that can be arranged at the time of booking. We have both... More

Tel Aviv, Israel
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 31, 2014

great front desk very helpful breakfast is very good a good gym and a small pool to relax many restaurants in the vicinity especially TGI Friday 100 meters from Target for you shopping concierge will get you a taxi any hour to go to Pilli center the bar in the hotel is cool with happy hour

Was this review helpful? Yes 1
CPCA4100, Manager at Crowne Plaza Philadelphia West, responded to this review

Dear Itai L, Thank you for commenting on your stay. We are so pleased that you enjoyed your time with us and that our staff was able to be of service. We will be sharing your kind comments with our team, and we hope you will be able to visit us again soon. More

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Additional Information about Crowne Plaza Philadelphia West

Address: 4010 City Avenue, Philadelphia, PA 19131
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Philadelphia West 3.5*
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Also Known As:
Crowne Plaza Philadelphia West Hotel Philadelphia
Philadelphia Crowne Plaza

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