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Embassy Suites by Hilton Philadelphia - Center City

GreenLeadersBronze level
3.5 of 5
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1776 Benjamin Franklin Parkway, Philadelphia, PA 19103
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Embassy Suites by Hilton Philadelphia - Center City
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1,562 Reviews from our TripAdvisor Community

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Arlington, Virginia, United States
Level Contributor
3 reviews
5 of 5 stars Reviewed today NEW

I was in town for wedding dress shopping, and 4 of us shared a room at this hotel. the rooms were HUGE and very nice. upon arriving at the hotel, Brittany greeted us and was fantastic. She was so sweet and nice, and even made a big deal about the fact that i had found a wedding dress. She sent... More 

Helpful?
Thank krystlelinn
Lewiston, ME
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here right after the biggest snowstorm the city had ever seen. The staff was good, the breakfast excellent and location amazing. There is a parking lot a half block away where the parking is less than half of the price at the hotel. The hot water went out on our floor and they gave us a night of... More 

Helpful?
Thank PeteLewiston_ME
Chantilly
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

I have visit Philadelphia 4 times a year for 5 years now for business. This hotel is by far the best in the city! ....far better than The Ritz Hotel. The rooms are huge, modern, and very clean. The staff is excellent! Adam at the front desk is the best! Also, located in the center of everything you'd want to... More 

Helpful?
Thank Brad J
Tinton Falls, New Jersey
1 review
4 of 5 stars Reviewed 5 days ago NEW

Very good hotel. Location was perfect for sightseeing and for attending a concert. The staff was exceptional. Everyone from the front desk to the bell hop to anyone we saw through out the hotel, everyone was helpful and nice.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 627cjs
Theresa B, Public Relations Manager at Embassy Suites by Hilton Philadelphia - Center City, responded to this review

Thank you very much for sharing your positive experience - we're so happy you were able to enjoy our amazing location and exceptional service! We hope to welcome you back on your next trip to Philadelphia and provide you with an even more memorable stay. More 

Arlington, Virginia, United States
Level Contributor
80 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Was only there for one night. Right off the bat it started off great, at check in there was a little line (sorry I don't remember names) she checked us in, apologized for the wait and threw in a few extra treats in the goodie bag given at check in. The room on 15th floor was HUGE! large living room... More 

Helpful?
Thank Linda G
Carlisle, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Each employee I encountered was gracious, courteous, and friendly! They were able to answer my questions regarding the city and were enthusiastic about it. My room had a terrific view of the city and I felt like I was sleeping in my own bed!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Leah H
Philadelphia, Pennsylvania
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I took our two daughters here this weekend. We arrived on Friday evening and after a quick check in and dropping our bags in the room we enjoyed the complimentary happy hour. The happy hour snacks were not the best, but for my 3 and 6 year old they were awesome! Drinks were great too. We knew... More 

Helpful?
Thank Stevenmckee36
ESPGM, General Manager at Embassy Suites by Hilton Philadelphia - Center City, responded to this review

Thank you for taking a moment to share your experience regarding the Embassy Suites Center City. We’re delighted that you enjoyed your experience overall and loved so many of our amenities! It is true that our complimentary happy hour is a huge hit among guests, as are our spacious suites and gorgeous views of the city. We are currently in... More 

New York, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Staying at the Embassy Suites is a welcoming experience from the time that you arrive. The evening reception and breakfast buffet certainly make choosing this hotel an easy decision. Roger and his kitchen staff are always accommodating and appear gracious to fulfill requests. I always feel at home here. Thank you.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kendra R
Lake Shore, Minnesota
Level Contributor
252 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Thankfully, the valet service at this hotel is great. Check in was good, friendly staff. My room had a great view of this historic city. Night view from the room balcony is awesome. The breakfast area is a bit congested in the morning. I suggest eating early and avoid the rush. Overall, great hotel.

Helpful?
Thank Mark A
Toms River, NJ
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We were very disappointed with this hotel because we are used to great stays. The happy hour was disappointing with snacks. The kitchen sink was clogged when we arrived before any storm. The sink water was cloudy. The heating system worked but very noisy. Evidently this is a hotel that desperately needs to be upgraded.

Helpful?
Thank jbatie
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