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All 82 Philadelphia hotels

Embassy Suites Philadelphia - Center City

3.5 of 5 Hotel   |   1776 Benjamin Franklin Pkwy, Philadelphia, PA 19103
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67%
Ranked #44 of 82 hotels in Philadelphia
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 2 days ago
Jerry N Los Angeles, United States
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1,002 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
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Parts Unknown
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Visited the property on a Saturday evening. The reviews about the elevator service are spot on. Elevators are not slow when in use but they seem to get held on the second floor which is where housekeeping is. Expect to wait five minutes minimum. Otherwise the property is just tired. I am a diamond level HHonors member and was disappointed.... More

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ESPGM, General Manager at Embassy Suites Philadelphia - Center City, responded to this review

I read your feedback on the Embassy Suites Philadelphia and I am very sorry your stay was not up to Embassy Suites standards that you are accustomed to. We appreciate your loyalty as a Hilton Diamond member and your feedback is very important to us. We are a vintage but very unique Embassy Suites, our spacious suites offer spectacular views... More

Los Angeles, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

Friendly staff. Big, clean, and comfortable rooms. Great location for sight seeing. Free breakfast and happy hour cocktails were an added bonus. Would recommend to anyone looking to visit Phili on a budget.

Review collected in partnership with Embassy Suites Hotels

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Schenectady, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

This Embassy Suites has a good central location in Philly. But, the hotel is significantly overpriced, the elevators are old and too few, and they charge for wireless access. Unless you are set on staying in the downtown Philly area, you may be better off driving 15 minutes to another Embassy Suites (Valley Forge?) or trying another hotel in town.

Review collected in partnership with Embassy Suites Hotels

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ESPGM, General Manager at Embassy Suites Philadelphia - Center City, responded to this review

The time taken along with the effort made to share your comments with us regarding the Embassy Suites Center City is most appreciated. Feedback from our guests is vitally important in our mission to be the first choice of the world’s travelers. I am very sorry you were disappointed with the charge for the internet service. We do offer rates... More

2 reviews
3 of 5 stars Reviewed 4 days ago NEW

It is a perfectly fine hotel in a great location if you are in Philly for the art museums. But their lack of attention to details is holding them back from a 4 star review. I ordered a fruit plate and a cheese plate to be delivered when we arrived. They should have been in the room -- I had... More

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ESPGM, General Manager at Embassy Suites Philadelphia - Center City, responded to this review

Thank you for taking the time to share your feedback regarding the EmbassySuites Center City hotel. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. You are correct; the details you mentioned should have been executed without you bringing it to our attention. We work hard to deliver... More

Montreal
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

When we first got to the hotel it does look a bit old but clean. My son and my wife were very pleased with the room (#1408). After all, they are real suites, spacious, with a little kitchen and a nice view. The room and the living room both havebig high def TVs. The beds were comfortable. Finally, justlike everyone... More

Was this review helpful? Yes 2
ESPGM, General Manager at Embassy Suites Philadelphia - Center City, responded to this review

Thank you for taking the time to share your experience about your recent stay at the Embassy Suites Center City hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with the hours of operation for Breakfast, we issue breakfast coupons per day that indicate the hours of breakfast based on the day. I’m sorry if we... More

Sacramento, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

Great location and the staff were very pleasant to deal with except for one of the housekeepers. Having TGIF right there was awesome. They could have had better snacks in the evening in the hotel. Also, having a bar in the hotel itself would have been nice since TGIF closes around 11:30pm The value we got for our Family Reunion... More

Review collected in partnership with Embassy Suites Hotels

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ESPGM, General Manager at Embassy Suites Philadelphia - Center City, responded to this review

Thank you for providing such valuable feedback regarding your most recent visit to the Embassy Suites Center City. I’m glad TGI Fridays were able to meet your needs for an evening drink. Thank you for the positive feedback regarding the staff, please accept my sincere apologies for your negative encounter with one of the housekeepers. I will promptly pass on... More

Rochester Hills, Michigan
2 reviews
4 of 5 stars Reviewed 1 week ago

My family and I stayed at this hotel for two nights during a recent visit to Philadelphia. The location cannot be beat as it is just a few minute walk to the Franklin Institute and about a mile or so the Liberty Bell and other historical sites. The staff was friendly and very helpful, but some of the restaurants they... More

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New York, United States
1 review
4 of 5 stars Reviewed 1 week ago

This is home away from home. The staff greet you as if they've known you for years. The suites are spacious. The bathroom is huge and squeaky clean. The beds are very comfy. I wanted to steal the comforters for home!

Review collected in partnership with Embassy Suites Hotels

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Ann Arbor, Michigan
Senior Contributor
26 reviews 26 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Our room was nice, but the couch was a little stained, which gave me hesitations about my kids laying on it. The view of the city was amazing. However, there was some kind of patio party happening on the street below our room until about midnight with loud music and dj which made it difficult to put the kids to... More

Was this review helpful? Yes 1
ESPGM, General Manager at Embassy Suites Philadelphia - Center City, responded to this review

Thank you for taking the time to share your experience about your recent stay at the Embassy Suites Center City hotel. I am so sorry you found your room cleanliness unsatisfactory. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean;... More

Washington, United States
1 review
3 of 5 stars Reviewed 1 week ago

Avoid reserving the room on the company website. Paid $100 dollars more per night than the price at other sites. Beware the extreme parking prices. $40 per night, plus $8 per night parking tax. The elevators are small and slow. The rooms are quiet and clean.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESPGM, General Manager at Embassy Suites Philadelphia - Center City, responded to this review

Thank you for sharing your experience regarding the Embassy Suites Center City hotel. I am sorry if you felt that you did not receive our best available rate. We do offer discounts on various websites, but they have restrictions that apply. The current valet parking rates are surveyed twice a year to ensure we are comparable to the area hotels.... More

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Hotel Summarization (Beta)

What travelers say

  • Art museum(7)
  • Happy Hour(7)
  • Very good(6)
  • TGI Friday(6)
  • Room are huge(4)
  • Benjamin Franklin parkway(3)
  • Free breakfast(3)

Additional Information about Embassy Suites Philadelphia - Center City

Address: 1776 Benjamin Franklin Pkwy, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Philadelphia - Center City 3.5*
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Also Known As:
Embassy Suites Philadelphia
Philadelphia Embassy Suites

192 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style
#11 Green Hotel in Philadelphia #35 Romantic Hotel in Philadelphia #40 Business Hotel in Philadelphia
Hotel Class
Official Description (provided by the hotel)
All suite, full service hotel, TGI Friday's attached to hotel, guest laundry, fitness room, valet parking available. All suites have kitchenette area, balconies with sweeping views of the city, two televisions, two phones, living, dining, work areas, separate bedroom with choice of one king or two double bed. Queen size sleep sofa in living room. ... more   less 
Number of rooms
288

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