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All 84 Philadelphia hotels

Embassy Suites Philadelphia - Center City

3.5 of 5 Hotel   |   1776 Benjamin Franklin Pkwy, Philadelphia, PA 19103
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Ranked #42 of 84 hotels in Philadelphia
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed yesterday
Arrvind R Chennai, Tamil Nadu, India
  • Reviews (926)
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926 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
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English first
Chennai, Tamil Nadu, India
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

This is a good hotel to stay. It has nice large suites with two TVs in each suite nice cozy beds ,refrigerator , coffee maker, microwave oven in every suite. We can choose if we want a king size bed or two beds for two people. There's TGI Friday downstairs where complimentary breakfast is served which is pretty good quality.... More

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Vancouver
Top Contributor
77 reviews 77 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I was very happy with my stay at the Embassy Suites, the room I requested was ready upon arrival. View was amazing as I was near to the top of the building basically overlooking Logan Circle. The room was great very spacious, everything worked and was clean. The complimentary breakfast buffet in the morning was really good.

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New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

I reserved a double room. While checking in, the clerk commented that I had requested a king. No, I did not. I showed the clerk my confirmation, which clearly said double, but they did not have a double available, as the hotel was sold out. I was told that the third party company though which I booked my room had... More

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ESPGM, General Manager at Embassy Suites Philadelphia - Center City, responded to this review

Thank you for sharing your experience regarding the Embassy Suites Center City. I am surprised you had a negative encounter with our front desk personal, please accept my sincere apologies, we will be sure to follow up with more training to ensure our guest feel welcomed. All balcony doors should open, please inform the front desk and allow the team... More

Arlington, Virginia, United States
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 days ago NEW

Given the price we paid, which was expensive, I had hoped for more. Staff were courteous, but increasingly I find the clientele to be a turnoff at Embassy Suites in several of the locations where I've stayed: people's behavior at the free cocktail hour and the breakfast buffet and the number of student/athlete groups who stay at Embassy Suites are... More

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ESPGM, General Manager at Embassy Suites Philadelphia - Center City, responded to this review

Thank you for sharing some feedback regarding your recent visit to the Embassy Suites Center City. We're glad you were able to enjoy the breakfast and many thanks for the kudos regarding the staff. Our staff goes out of their way to ensure every guest enjoys their stay. The evening reception can get busy at times with our brand known... More

Tempe, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The room was clean and comfortable. I enjoyed the complimentary breakfast and evening reception. The evening reception had great snacks and beverages. It was within walking distance from the convention center and had lots of places to eat nearby.

Review collected in partnership with Embassy Suites Hotels

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College Station, United States
1 review
2 of 5 stars Reviewed 5 days ago NEW

Location is great, but the hotel is old and rooms need to be updated, especially the furniture (which was a bit dirty). The lobby is especially small, which makes for an unpleasant cocktail hour experience, and the breakfast service is mediocre. The staff is friendly but you need to be assertive for them to accommodate any requests.

Review collected in partnership with Embassy Suites Hotels

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ESPGM, General Manager at Embassy Suites Philadelphia - Center City, responded to this review

Thank you for taking the time to share your experience about your recent stay at the Embassy Suites Center City hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest room’s cleanliness, we work hard to make sure our housekeepers keep each and every guest room clean; my apologies We will take your comments... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Staying here with a volleyball team, and not impressed with the customer service at the front desk. Nothing says I don't care about your business like an hour wait! After going down to the front desk 3x to get the room key reprogrammed, still couldn't get into the room. I called the front desk 4x before someone finally came up... More

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ESPGM, General Manager at Embassy Suites Philadelphia - Center City, responded to this review

Thank you for taking the time to share your experience about your recent stay at the Embassy Suites Center City hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with the inoperable door lock and the lack of a sincere apology. I am very happy Kamal and Vincent were able to assist you and I appreciate... More

South Florida, Florida
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

We just spent two nights at this hotel and though it was spacious, as expected, furnishings were tired. It is a round hotel, so the suites are pie-shaped and deep which make it seem dark and cave-like despite the windows/sliding doors on the one exterior side. The beds were comfortable, but we did need extra pillows, as they seemed in... More

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ESPGM, General Manager at Embassy Suites Philadelphia - Center City, responded to this review

Thank you for taking the time to share your experience about your recent stay at the Embassy Suites Center City. We sincerely appreciate your feedback and we're very sorry you did not feel it was up to your normal Embassy Suites standards. We are a unique hotel with spacious suites that offer spectacular views of the city. We will take... More

Aurora, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Pros: - great location (safe neighbourhood, public transit nearby, most downtown sights of interest within 10-20 minute walk) - clean spacious rooms with living-room/breakfast areas, kitchenette (microwave, fridge) - complimentary hot breakfast - reasonable price Cons: - long wait for elevator in the morning (there are only 3 elevators in the tower. I'm ok with walking downstairs for breakfast, but... More

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Colorado, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Of all the places I have ever stayed, this hotel's staff (especially their front desk staff) was the most helpful, resourceful, friendly, and approachable. New to Philly? This staff has got your back!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Art museum(7)
  • Happy Hour(7)
  • TGI Friday(6)
  • Very good(6)
  • Room are huge(4)
  • Benjamin Franklin parkway(3)
  • Free breakfast(3)

Additional Information about Embassy Suites Philadelphia - Center City

Address: 1776 Benjamin Franklin Pkwy, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Green Hotel in Philadelphia
#36 Business Hotel in Philadelphia
#43 Family Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Philadelphia - Center City 3.5*
Official Description (provided by the hotel):
All suite, full service hotel, TGI Friday's attached to hotel, guest laundry, fitness room, valet parking available. All suites have kitchenette area, balconies with sweeping views of the city, two televisions, two phones, living, dining, work areas, separate bedroom with choice of one king or two double bed. Queen size sleep sofa in living room. ... more   less 
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Also Known As:
Embassy Suites Philadelphia
Philadelphia Embassy Suites

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style
#10 Green Hotel in Philadelphia #36 Business Hotel in Philadelphia #43 Family Hotel in Philadelphia
Hotel Class
Official Description (provided by the hotel)
All suite, full service hotel, TGI Friday's attached to hotel, guest laundry, fitness room, valet parking available. All suites have kitchenette area, balconies with sweeping views of the city, two televisions, two phones, living, dining, work areas, separate bedroom with choice of one king or two double bed. Queen size sleep sofa in living room. ... more   less 
Number of rooms
288

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