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All 82 Philadelphia hotels

Embassy Suites Philadelphia - Center City

3.5 of 5 Hotel   |   1776 Benjamin Franklin Pkwy, Philadelphia, PA 19103
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Embassy Suites Philadelphia - Center City
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Ranked #49 of 82 Hotels in Philadelphia
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 1 week ago
TheRitterFam Lone Oak, Tx
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1,082 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Salt Lake City, Utah
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Run down and bedding/towels seem old and shabby. I'm a diamond level with Hilton. They should be embarrassed to put anyone in this room. Elevators are slow and crowded. Recommend finding a different hotel.

Was this review helpful? Yes 2
ESPGM, General Manager at Embassy Suites Philadelphia - Center City, responded to this review

Thank you for taking the time to share your experience about your recent stay at the Embassy Suites Center City hotel. As a Diamond Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our standard operating procedures for replacing linen is done on a quarterly basis to... More

Philadelphia, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The housekeeping at this hotel is horrible. They will not clean the room daily and they will promise you service if you call them to get you off the phone and then they will never come. The rooms are also not clean on arrival and all of the furniture is soled.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
ESPGM, General Manager at Embassy Suites Philadelphia - Center City, responded to this review

Thank you for taking the time to share your experience about your recent stay at the Embassy Suites Center City hotel. I am so sorry you found your room cleanliness unsatisfactory. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean;... More

Lone Oak, Tx
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Good location. Hop on hop off bus stops near this hotel. Easy to catch a cab from this location. Snacks and drinks at night. Delicious breakfast in the mornings. Hotel is very family friendly. The rooms are very spacious and quiet. If you are overly picky and want a 5 star hotel for pennies....good luck ever being happy.

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San Francisco, United States
1 review
2 of 5 stars Reviewed 1 week ago

I was forced to use 2 different confirmations to add a day onto my 2 day stay as part of a wedding deal. So i had to check out on Friday morning and check back into a different room on Friday afternoon. I was told this was because my wedding reservation was for a different type of room. But when... More

Review collected in partnership with Embassy Suites Hotels

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ESPGM, General Manager at Embassy Suites Philadelphia - Center City, responded to this review

Thank you for taking the time to inform us of your most recent experience at the Embassy Suites Center City hotel. Please accept my sincerest apologies for the aggravation you encounter due to separate reservations, we work very hard to provide an exceptional guest experience but obviously we failed in your case. We will provide additional training to the Front... More

London, Canada
Top Contributor
54 reviews 54 reviews
14 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently stayed here for 5 nights, and I really enjoyed my stay. The free breakfast was great, obviously the food isn't the tastiest, but they have a made-to-order omelette station and lots of cereals, yogurt, fruit, etc. It was really great to not have to buy breakfast every morning. Also, the manager's reception was awesome, free beer, wine, and... More

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Tucson, Arizona
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was a little worried after I checked in very late because the next room was playing music very loud but when I closed the door, I could no longer hear the music. The room was very large and the balcony was a nice addition. The only real issue I had with the room was that the toilet was not... More

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Belgrade, Serbia
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel will most definitely have an even amount of mixed reviews automatically confusing potential future quests. But you cannot beat the value and location of this hotel. It is quite a busy high rise hotel, the elevators and hallways are quite outdated, more like an 80's feel and since it is oval, the higher floors feel a little weird... More

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ESPGM, General Manager at Embassy Suites Philadelphia - Center City, responded to this review

Thank you for providing a great review of the Embassy Suites Center City hotel. Being in the heart of the museum district the hotel can at times become very busy and we are excited that you were happy with our value. We are a very unique circular hotel that reaches 28 stories in the air that can take your breath... More

1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel is a good value for a center city hotel. The suites are spacious. clean and comfortable. The parking is $40/night with no option other than a valet service. Don't be in a hurry near check-in/check-out time ... the elevators are VERY slow!

Review collected in partnership with Embassy Suites Hotels

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Richmond, Virginia
Top Contributor
132 reviews 132 reviews
70 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My coworker made a bloke room reservations. When I arrived after my long trip, the receptionist won't let you check in. The reason, it has to be the person that made the reservation that check in. Really, for 4 rooms occupied only by one person? They forced me to call my coworker who is attending grandmother funerals. Off course there... More

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ESPGM, General Manager at Embassy Suites Philadelphia - Center City, responded to this review

Thank you for taking the time to share your experience about your recent stay at the Embassy Suites Center City. First and foremost, let me apologize for your unfortunate arrival experience. We have addressed your comments with our Front Desk who are terribly sorry for the inconvenience caused to you and will look to improve the quality of their service... More

Downingtown, Pennsylvania
Senior Contributor
28 reviews 28 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Love the location, the view from my room (amazing!) the fact that it is all suites and the free breakfast. But the room smelled really nasty and was too warm, the TV service went in and out and had to pay $9.95 for internet that was so slow. Plus cars were PARKED in the hotel loop for extended periods of... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESPGM, General Manager at Embassy Suites Philadelphia - Center City, responded to this review

Thank you for the great feedback regarding your recent visit to the Embassy Suites Center City hotel. We are so excited you enjoyed the amazing views that our rooms have to offer. I’m sad to hear the room was not as fresh smelling as it should have been, I will be sure to address that issue with our housekeeping team,... More

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Hotel Summarization (Beta)

What travelers say

  • Art museum(7)
  • Happy Hour(7)
  • Very good(6)
  • TGI Friday(6)
  • Room are huge(4)
  • Benjamin Franklin parkway(3)
  • Free breakfast(3)

Additional Information about Embassy Suites Philadelphia - Center City

Address: 1776 Benjamin Franklin Pkwy, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Philadelphia - Center City 3.5*
Number of rooms: 288
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Also Known As:
Embassy Suites Philadelphia
Philadelphia Embassy Suites

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