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All 82 Philadelphia hotels

Embassy Suites Philadelphia - Center City

3.5 of 5 Hotel   |   1776 Benjamin Franklin Pkwy, Philadelphia, PA 19103
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Ranked #48 of 82 Hotels in Philadelphia
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A recent review
3 of 5 stars reviewed 1 week ago
115Pete_F Maplewood, Minnesota
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1,071 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Maplewood, Minnesota
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

This Embassy Suites is in a great location within walking distance of museums and not terribly far from the National Historic Park. The staff was friendly and efficient. However, this Embassy Suites doesn't have the ambiance that I have found in other Embassy Suites such as the courtyard. There is also no pool which I thought was a standard amenity... More

Was this review helpful? Yes 1
ESPGM, General Manager at Embassy Suites Philadelphia - Center City, responded to this review

Thank you for sharing your recent experience regarding the Embassy Suites Center City hotel. I’m glad you found our staff friendly and efficient; our team prides themselves on the service they provide. We are not the typical Embassy suites hotel, but we have so much more to offer such as balconies on every room, spacious 2 room suites, spectacular views... More

Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the Embassy Suites 1776 Franklin Parkway for business and while the Embassy Suites hotel could use a face lift the Bellman, Tim Miller, was AWESOME! On a very busy Tuesday morning in the lobby, Tim had a great attitude, very nice and made sure I had the direct number and ext to call him in advance to... More

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ESPGM, General Manager at Embassy Suites Philadelphia - Center City, responded to this review

We truly appreciate your feedback regarding the Embassy Suites Center City hotel. The raving comments regarding Tim Miller has spread like wild fire and has put many smiles on the faces of our team members, thank you. We are so glad you feel his service was awesome because we feel the same. Thank you again for the feedback and we... More

Philadelphia, United States
1 review
3 of 5 stars Reviewed 1 week ago

This hotel is in a great location. But the rooms are dated, dingy and not very clean. For the price I paid, I expect a luxury hotel experience. While the suite was spacious, it smelled and was dingy. This felt like an $89 room.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESPGM, General Manager at Embassy Suites Philadelphia - Center City, responded to this review

Thank you for taking the time to share your feedback regarding the Embassy Suites Center City hotel. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give... More

brooklyn, ny
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

We reserved a non-smoking room but when we showed up to check-in (with a late check-in but we had called ahead to notify the hotel) we were told there were NO non-smoking rooms left. They offered to Febreeze the room and they did but it didn't help. My son and I were sneezing and coughing all night long due to... More

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ESPGM, General Manager at Embassy Suites Philadelphia - Center City, responded to this review

Thank you for providing such valuable feedback regarding your recent stay here at the Embassy Suites Center City. I am so very sorry we were not able to provide your requested room type, please understand that is not a problem we run into very often but I completely understand your frustration. I will personally take a look at the room... More

Derby, Kansas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed on the 24th floor and had a great view of Philly - will stay there again when I go back! Great service, easy check in and friendly staff. Love the location of this hotel and for the money it was well worth it.

Was this review helpful? Yes 1
Howell, New Jersey
Contributor
17 reviews 17 reviews
17 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel has delivered excellent and comfortable service ever time I've stayed there. This stay was no different. Having stayed there a few times and being a Hilton Honors Gold member, I was able to pre-check-in online and choose my room. I chose a view I haven't seen yet; since the hotel is round there is always a different perspective... More

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Emma S, Guest Relations Manager at Embassy Suites Philadelphia - Center City, responded to this review

Thank you for leaving us such positive feedback. Firstly I would like to thank you for your continued loyalty I am so pleased we are able to consistently offer you such great service. Secondly thank you for recognizing our efforts to ensure everyone has a wonderful breakfast experience. We look forward to welcoming you back! Many Thanks, Emma S Guest... More

Nashville, Tennessee
Top Contributor
108 reviews 108 reviews
61 hotel reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

This property is worn and dirty. I guess I don't know what else to add. Oh breakfast is in a disgusting TGIFridays. Reception is very crowded. This is not like other properties in this brand. I definitely would not have stayed here if a client had not booked me here.

Was this review helpful? Yes
ESPGM, General Manager at Embassy Suites Philadelphia - Center City, responded to this review

Thank you for taking the time to share your experience about your recent stay at the Embassy Suites Center City. We sincerely appreciate your feedback and we're very sorry you did not feel our hotel was up to your normal Embassy Suites standards. I’m surprised you did not feel welcomed by our team, Please know that we do try to... More

washington, dc
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I love embassy suites hotels. This one was average. Check in was not the easiest. I visited during a holiday weekend and the check in process wasn't the fastest. Additionally the person at check in wasn't the most courteous. She claimed to be a manager but she seemed rude to me. The room that I had did offer a great... More

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New York City, New York
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My niece goes to college in Philly, and her mother and I stayed here for three nights while visiting her. She stayed with us, and there was still plenty of room. The suite was huge and comfortable, and very clean. Many sites are within walking distance. The breakfast was very good, with a large selection. It does get crowded on... More

Was this review helpful? Yes
Emma S, Guest Relations Manager at Embassy Suites Philadelphia - Center City, responded to this review

Thank you for your feedback, I am so pleased to hear that you enjoyed all aspects of your stay. As you mentioned we aim to keep our parking prices competitive and do regular checks against similar hotels in area. We all look forward to welcoming you back. Many Thanks, Emma S Guest Relations Manager More

Contributor
19 reviews 19 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Sorry this E/S is not what they used to be. The rooms are spacious but the a/c units don't function properly and the furnishings are old and soiled. The customer service is reluctant, at best. Just not a good people enterprise being run here. Pass on this one.

Was this review helpful? Yes
ESPGM, General Manager at Embassy Suites Philadelphia - Center City, responded to this review

Thank you for taking the time to share your experience about your recent stay at the Embassy Suites Center City. We sincerely appreciate your feedback and we're very sorry your room had some maintenance issues. We are a unique hotel with spacious suites that offer spectacular views of the city and I am pleased to inform you our rooms are... More

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Hotel Summarization (Beta)

What travelers say

  • Art museum(7)
  • Happy Hour(7)
  • TGI Friday(6)
  • Very good(6)
  • Room are huge(4)
  • Benjamin Franklin parkway(3)
  • Free breakfast(3)

Additional Information about Embassy Suites Philadelphia - Center City

Address: 1776 Benjamin Franklin Pkwy, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Philadelphia - Center City 3.5*
Number of rooms: 288
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Also Known As:
Embassy Suites Philadelphia
Philadelphia Embassy Suites

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