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Embassy Suites by Hilton Philadelphia - Airport

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9000 Bartram Avenue, Philadelphia, PA 19153
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Embassy Suites by Hilton Philadelphia - Airport
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Embassy Suites by Hilton Philadelphia - Airport
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888 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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  • Italian first
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    (234)
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Tannersville, United States
4 of 5 stars Reviewed 2 days ago NEW

Have used this motel many times for park and ride. Usually very timely but not this time. Winter time services seems to be a lot more timely and expedient that summer time. Airport shuttle was late and breakfast bar opened late causing stress.

Review collected in partnership with Embassy Suites Hotels

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Guildford, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We bookended our holiday at this hotel, and had a pleasant stay both times. It did take a while to get the shuttle when we first arrived, but after that we had a very pleasant stay. The shuttle drivers helped us get to the most local train station to get downtown, and came to collect us at the end of... More 

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Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Rather uncomfortable on a weekend. Lots of locals that monopolized happy hour and the pool. Food was just OK at restaurant and service was slow. Not impressed and would not stay again. Felt like it was best to stay locked away in the room. Sad not be feel free to enjoy the hotel.

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Adam S, General Manager at Embassy Suites by Hilton Philadelphia - Airport, responded to this review

Dear Curt, Thank you for reviewing our Hotel. We appreciate all the feedback and we will make sure to share your comments with our entire staff. I apologize for the inconvenience with the taxi and the interaction with our front desk agent. We hope to be given a second chance in the future. Best regards, More 

Philadelphia, United States
1 review
2 of 5 stars Reviewed 1 week ago

The Embassy Suites hotel in Philadelphia (airport) is dirty and rundown. If you are traveling in the area, I suggest finding a different hotel. The hotel is in serious need of maintenance and proper staffing.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Adam S, General Manager at Embassy Suites by Hilton Philadelphia - Airport, responded to this review

Thank you for reviewing our Hotel. We appreciate all the feedback and we will make sure to share your comments with our entire staff. I apologize for the inconvenience with your room.. We hope to be given a second chance in the future. Best regards, More 

Bangor,Maine
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 1 week ago

First of all, I do not understand the less than 5 star reviews. This place was so wonderful!! Every staff person we came across, from the shuttle driver to the sweet man who scrambled my eggs, were kind, helpful, and genuinely happy to help in any way. My husband and I were only here for one night, as we were... More 

Was this review helpful? Yes
Adam S, General Manager at Embassy Suites by Hilton Philadelphia - Airport, responded to this review

Thank you for reviewing our Hotel. We appreciate all the feedback and we will make sure to share your comments with our entire staff. Best regards, More 

South Houston, Texas
2 reviews
2 of 5 stars Reviewed 1 week ago

I called to schedule a van to pick me up at the airline terminal. After waiting for 23 minutes curbside, the hotel shuttle finally appeared. I flagged down the driver. The van sprinted forward and pulled over next to the curb about 100 feet down from where I was standing. I briskly proceeded to the van. But after a brief... More 

Was this review helpful? Yes
Adam S, General Manager at Embassy Suites by Hilton Philadelphia - Airport, responded to this review

Dear Curt, Thank you for reviewing our Hotel. We appreciate all the feedback and we will make sure to share your comments with our entire staff. I apologize for the inconvenience with the taxi and the interaction with our front desk agent. We hope to be given a second chance in the future. Best regards, More 

Dallas, Texas
Level Contributor
85 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 1 week ago

First and foremost, the AMAZING staff should be mentioned: EVERY single person starting with the gentleman that checked us in and ending with the lady who cleared our table at breakfast went out of their way to make us feel welcome and comfortable. Whoever is in charge of this property should feel very fortunate to have such a wonderful staff...... More 

Was this review helpful? Yes
Adam S, General Manager at Embassy Suites by Hilton Philadelphia - Airport, responded to this review

Thank you for reviewing our Hotel. We appreciate all the feedback and we will make sure to share your comments with our entire staff. Best regards, More 

Cockeysville, United States
1 review
4 of 5 stars Reviewed 1 week ago

Overall I had a wonderful experience. The room smelled like it was shut up for days and the bed spread had stains on it. I was a little surprise with this Embassy Suites. But, overall it was a very nice stay!!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Adam S, General Manager at Embassy Suites by Hilton Philadelphia - Airport, responded to this review

Thank you for reviewing our Hotel. We appreciate all the feedback and we will make sure to share your comments with our entire staff. Best regards, More 

Annapolis
1 review
4 of 5 stars Reviewed 1 week ago

Hotel staff was tremendous! Polite, helpful and ready to assist. We requested a premium room when we booked, which turned out to be on the 5th floor. There was a large reunion going on that weekend, so it was a good call. The room had a few minor concerns that we reported when we left. The managers happy hour food... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Adam S, General Manager at Embassy Suites by Hilton Philadelphia - Airport, responded to this review

Thank you for reviewing our Hotel. We appreciate all the feedback and we will make sure to share your comments with our entire staff. Best regards, More 

Chesapeake, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

The many emenities the hotel offered, e.g., breakfast, room service, travel shop, helped make my trip more relaxing and enjoyable. I forgot to pack the "toothpaste" and the front desk was very obliging.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Adam S, General Manager at Embassy Suites by Hilton Philadelphia - Airport, responded to this review

Thank you for reviewing our Hotel. We appreciate all the feedback and we will make sure to share your comments with our entire staff. Best regards, More 

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