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Embassy Suites Philadelphia - Airport

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9000 Bartram Avenue, Philadelphia, PA 19153
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Embassy Suites Philadelphia - Airport
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Embassy Suites Philadelphia - Airport
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770 reviews from our community

Traveler rating
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    124
    97
    55
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bristol, PA
Top Contributor
64 reviews 64 reviews
9 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have stayed here a number of times and this time didn't disappoint. We stayed on St. Patricks day and there was a large group of younger individuals but we didnt know it at all, didnt hear anything in our room. We were given a complimentary upgrade due to the fact that the room I picked for check in actually... More 

Was this review helpful? Yes 1
Murrells Inlet, South Carolina
Top Contributor
92 reviews 92 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I don't understand the bad reviews of this place. It's a typical Embassy Suites and we stay at them quite often. They are not trendy resorts but offer large rooms that include the daily managers cocktail reception and a full breakfast so we find them comfortable and a good value.This one is clean, property maintained and appears to be well... More 

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London
Top Contributor
89 reviews 89 reviews
68 hotel reviews
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

From the moment at check-in, when the associate does not recognize (or appreciate) life time diamond status, says no - more than yes, to the filthy room, with soiled carpets, dated furnishings, and holes in the curtains; this is a property to avoid. Air conditiionng is faulty and breakfast leans toward the lower ranks of the generic Embassy Breakfast A... More 

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Memphis, Tennessee
Contributor
14 reviews 14 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

Worst Embassy that I have been in. Beds were really bad. I opted to sleep on the couch. Very loud partying to the wee hours even after speaking to the management of the hotel. They could not control the PHL Masons that appeared to be partying and carrying on all night long. Odd billing too, added on extra charge with... More 

Was this review helpful? Yes 1
Halifax, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

After a stressful flight, delay, cancellation we were directed to this Hotel for a nights stay. What a gem! Fantastic customer service, great lay out in room. We were offered complimentary cocktails and snacks upon arrival as well as complimentary hot buffet breakfast. Rooms were clean and very roomy!

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Philadelphia, United States
1 review
4 of 5 stars Reviewed 1 week ago

Overall this Embassy has consistently provided me a comfortable, quality stay when I am in Philly during business trips. I utilize the Fitness Center, complimentary Breakfast, and Manager's Reception while staying there. Overall I have no negative feedback on this Embassy.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Contributor
17 reviews 17 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We stayed here when our flight was cancelled and it was one of the few rooms left. The staff was very nice and helpful. Unfortunately, that didn't make up for the rest of the experience. The hotel was in desperate need of remodeling. Only one elevator worked and it was excutiatingly slow. Our room was spacious with a very comfy... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 1 week ago

The hotel is beautiful. I Love whole design of the main floor. The staff is friendly and helpful. There always someone on call and ready to serve you. The room was big and cozy. I love the space and separation of the bedroom and living room. The food and drink are amazing. I Will definitely be back!!!

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Washington DC, District of Columbia
Contributor
18 reviews 18 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

This was my first time staying at an Embassy Suites, but I had heard great things about them. The room and facility was clean and spacious. I had a late night check in and was only there for one night. At check-in we were not told that a double bed was not available until we were surprised when we walked... More 

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Adam S, General Manager at Embassy Suites Philadelphia - Airport, responded to this review

Dear Alonzo B., Thank you for taking the time to review our hotel. We apologize that your reserved room type was unavailable. I am glad that our team was able to resolve the issue quickly, and that you enjoyed the rest of your stay. We hope to welcome you back the next time your travels bring you to Philadelphia! Adam... More 

Saint Louis, Missouri
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

By far the worse hotel that I have ever stayed and I've been to some questions places in Eastern Europe. This Embassy was absolutly filthy, the rooms, the public spaces and the bar area. What was even more disturbing....no one in the hotels management team would take responsibility.

Was this review helpful? Yes 1
Adam S, General Manager at Embassy Suites Philadelphia - Airport, responded to this review

Dear magellan636, Thank you for taking the time to share you recent experience. I am so sorry that we failed to provide you with a stay that met the high standards of Embassy Suites. I would like the opportunity to Make it Right, and restore your faith in our hotel and the Embassy Suites brand. At your convenience, I can... More 

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