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Embassy Suites Hotel Philadelphia Airport

3.5 of 5
9000 Bartram Avenue, Philadelphia, PA 19153
Hotel amenities
Ranked #42 of 84 hotels in Philadelphia
3.5 of 5 stars 180 Reviews
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180 reviews from our community

What travelers say about this hotel
  • Very nice(4)
  • Living room(3)
  • Happy Hour(3)
  • Sofa bed(3)
  • Pleasant and helpful(3)
  • Breakfast buffet(3)
  • Flat screen(3)
Traveler rating
    48
    42
    34
    34
    22
Only show reviews for Family (51) | Couples (20) | Business (59)
Date Rating
MrBot
Newark, New Jersey
1 review
5 of 5 stars Reviewed February 7, 2012 NEW

Stayed for four nights on business. Before hand I saw that there were many mixed reviews, but this one is all positive. Complimentary cook to order breakfast was really good, room was nice and clean, and staff was excellent. The Guest Service Ambassador, Khalil, made sure expectations were met and exceeded. More

Was this review helpful? Yes
Brad Swales, General Manager at Embassy Suites Hotel Philadelphia Airport, responded to this review
February 8, 2012

Thank you for your review and for taking the time to provide such gracious feedback. Your kind and thoughtful feedback regarding the cleanliness of the hotel, excellent staff and your enjoyment of our complimentary cooked to order breakfast is very much appreciated. I am pleased to hear that you enjoyed your stay and also that Khalil exceeded your expectations. He... More

Big_D_Nanaimo_BC
Nanaimo, BC
Contributor
12 reviews
12 helpful votes
4 of 5 stars Reviewed February 4, 2012

Stayed here on a flight layover returning from vacation. Very convenient and accommodating for a large family of 6. Shuttled us to and from the hotel to the airport happily and fed us to the brim in the morning...nice job Embassy! Kids were happy....hence, parents are happy. More

Was this review helpful? Yes
Brad Swales, General Manager at Embassy Suites Hotel Philadelphia Airport, responded to this review
February 6, 2012

Thank you for your review and also for your kind comments. I am pleased to hear that you enjoyed the hotel, our airport shuttle service and our complimentary cooked to order breakfast. It is gratifying to know that our great value proposition was so well received by you and your family. Thank you again for your thoughtful comments. We appreciate... More

heavydcleveland
Cleveland, Ohio
Senior Reviewer
8 reviews
4 helpful votes
1 of 5 stars Reviewed January 21, 2012

Hire an entire new staff. Here's the scenerio, if it will fit: Room # 148 Arrived around 7 P.M. 30 minutes after setting the heat to 90 degrees, still blowing ice cold air. Called the front desk, from my cellphone because the room phone did not work and they sent someone, who opened the unit and said, "oh, this is... More

Was this review helpful? Yes
Jeff Lovrencevic, Manager at Embassy Suites Hotel Philadelphia Airport, responded to this review
January 24, 2012

Dear Heavydcleveland, My sincerest apologies for the lack of proper housekeeping and maintenance attention to your suite. This is not the level of service that I have come to expect and certainly not the guest experience we hoped you would have received. I can assure you that we have taken the room out of inventory until we have performed corrective... More

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NM_2012_12
Charlotte, North Carolina
1 review
1 of 5 stars Reviewed January 19, 2012

We have stayed at other Embassy Suites before and always had a great experience. We booked a non refundable 2 night stay Jan 14-16 2012. As soon as we entered the lobby we heard a security guard screaming from the lobby level to some guests on the 1st floor to go back into their rooms. Room was stinky and specially... More

Was this review helpful? Yes
Jeff Lovrencevic, Manager at Embassy Suites Hotel Philadelphia Airport, responded to this review
January 21, 2012

Dear NM_2012_12, Thank you for the feedback regarding your stay with us. I would like to follow up with you from our previous corrspondence yesterday. We have taken measures to correct our service and the resolution we discussed has taken place. I am very thankful for your concerns and for your loyalty to Embassy Suites. We very much look forward... More

Somebody00012
Philadelphia, Pennsylvania
1 review
2 of 5 stars Reviewed January 19, 2012

I stayed at the hotel for two weeks. I had to change rooms three times before I got a room without too many spots on the floor. I asked but there was no attempt to clean them. I had to ask to have my room cleaned and the restaurant staff were not very pleasant and whatever you do, never get... More

Was this review helpful? Yes
Jeff Lovrencevic, Manager at Embassy Suites Hotel Philadelphia Airport, responded to this review
January 21, 2012

Dear Somebody00012, My sincerest apologies for the lack of proper housekeeping attention to your suite. Certainly, this is not the level of service I have come to expect, and agree that such an incident is unacceptable. Please also accept my deepest apologies for the unacceptable attitudes you encountered in the restaurant. I have forwarded your comments both to the Executive... More

Karen G
Princeton, New Jersey
Reviewer
3 reviews
4 of 5 stars Reviewed January 17, 2012

Our family of four stayed at the Embassy Suites just before Christmas. It is a nice hotel, close to the airport. We liked it a lot, the rooms and the service. The complimentary breakfast was very good. The rooms were spacious, it has small kitchen with a microwave oven. Our view to the city was nice. The beds were wonderful,... More

Was this review helpful? Yes
Jeff Lovrencevic, Manager at Embassy Suites Hotel Philadelphia Airport, responded to this review
February 1, 2012

I am most pleased that you generally found the Hotel and staff met and exceeded your expectations. The Embassy Suites Philadelphia Airport was honored to have you as our guest. More

huberdarling
Baltimore, Maryland
Senior Reviewer
10 reviews
2 helpful votes
4 of 5 stars Reviewed January 5, 2012

My husband and I were looking for a reasonable hotel near a concert venue in the Philadelphia area. We knew that Embassy Suites generally had a good reputation, but did not expect much from an "airport" hotel. We were very pleasantly surprised. We felt that this hotel was truly a refuge among the industrial airport area around Philly. They also... More

Was this review helpful? Yes
Jeff Lovrencevic, Assistant General Manager at Embassy Suites Hotel Philadelphia Airport, responded to this review
January 17, 2012

Dear Huberdarling, Thank you for providing your feedback regarding your experience with us. I am thrilled to see that you had a positive experience and we are very thankful fo your business. I truly hope that we get the chance to have you as our guest again soon. Be sure to check out our Facebook page for upcoming deals and... More

smm5628
Scranton, Pennsylvania
Contributor
14 reviews
33 helpful votes
4 of 5 stars Reviewed January 3, 2012

We stayed here on January 1st 2012, before a flight. The hotel was nice, and the room was great for an airport hotel. The price was right and look forward to staying here again the next time I need to fly out of Philly early in the morning. The rooms were nice, beds were so soft and it felt like... More

Was this review helpful? Yes
Brad Swales, Manager at Embassy Suites Hotel Philadelphia Airport, responded to this review
January 18, 2012

Thank you for taking the time to provide us your feedback. I am pleased to hear that you enjoyed your stay and appreciate your kind and gracious comments regarding the hotel and the great value you received. I am sorry to hear about the floor cleanliness as this task is a normal routine for us. Thank you also for your... More

Duke4inNC
Cary, NC
Contributor
16 reviews
7 helpful votes
4 of 5 stars Reviewed January 2, 2012

Was a little concerned with some of the reviews, but we had a very nice time. We had 5 rooms over New Year's Eve weekend with family. The hotel was very crowded but almost all of the staff were overwhelmingly pleasant and helpful (except for the Front Desk manager who I overheard being snippy to another guest). It was unseasonably... More

Was this review helpful? Yes
Brad Swales, General Manager at Embassy Suites Hotel Philadelphia Airport, responded to this review
January 18, 2012

Thank you for taking the time to provide us your feedback. I am pleased to hear that you enjoyed your stay over the New Year’s holiday. Your kind and gracious comments regarding our hotel facilities and the exceptional service and attention you received from the entire staff are greatly appreciated. I am glad to hear that we quickly corrected your... More

SteveDELIWEAR
Newark DE
Senior Contributor
23 reviews
8 helpful votes
5 of 5 stars Reviewed January 1, 2012

Stayed before an early morning flight-this is a repeat stay. Clean, good shuttle every thirty minutes and $5 a day parking. Had dinner at hotel. Decent for the kind of place it is. No restaurants nearby. Service at front desk on check in and check out smooth, fast and polite. More

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Embassy Suites Hotel Philadelphia Airport Also Known As

  • Embassy Suites Philadelphia
  • Philadelphia Embassy Suites
Address: 9000 Bartram Avenue, Philadelphia, PA 19153

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Embassy Suites Hotel Philadelphia Airport
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