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Hilton Philadelphia City Avenue

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4200 City Avenue, Philadelphia, PA 19131
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Hilton Philadelphia City Avenue
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Hilton Philadelphia City Avenue
Hilton Philadelphia City Avenue
Hilton Philadelphia City Avenue
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464 reviews from our community

Traveler rating
    106
    112
    103
    74
    69
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137
51
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200
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We got to stay in the renovated section of the hotel and the accommodations were great. Contemporary furnishings, comfortable bed and nice bathroom. We booked through the Saint Joseph's University website and received complimentary full breakfast which was a nice surprise. Would definitely recommend the hotel to anyone visiting the university. It's just down the street.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for positing a review. As per my response to your guest survey I am truly happy that you enjoyed your stay and that the hotel and it's team met your needs and expectations. I do hope that you will be a guest at the hotel again the next time you are traveling to the... More 

1 review
2 of 5 stars Reviewed 4 days ago NEW

While our room was nice and clean, and the brunch was amazing, the staff upon check-in was extremely rude and distasteful. We utilized this hotel after a wedding and staff caused a big scene with the groom and ruined his night. They would not allow him to bring ONE almost empty cooler to his suite, even though it was previously... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post a review as well as reply to the guest survey. I do apologize that your stay was not all it could have been and that the hotel's policy regarding brining outside alcoholic beverages into the hotel did not meet your needs or expectations. The hotel tries to ensure... More 

Cheshire, Oregon
Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed at the City Ave Hilton as part of a wedding celebration. The reduced rate was extended for some guests but not others. This hotel nickeled and dimed you at every opportunity. I found out that if you don't pay full price at the hotel you are not entitled to the breakfast so if you are on the AAA... More 

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your recent stay and for taking the time to post a review. I would like to apologize for your stay not being all it could be. I am sorry that when you were making your reservations that you were not informed of the various packages that are available that include breakfast with the rate. The hotel offers... More 

Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

I had a great experience at this hotel. I travel quite a bit and stay at many Hiltons. It was very obvious that this hotel had recent room renovations. They were done beautifully. Love the spacious walk-in showers. Very comfortable. You should definitely stay at this location.

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post a review. I was pleased to read that you enjoyed your stay and that the hotel and it's team met you needs and expectations. I do hope that you will choose to be a guest at the hotel again the next time you are traveling to the area.... More 

Little Canada, United States
2 reviews
2 of 5 stars Reviewed 1 week ago

1. It's 2015. Even if you're not Platinum or a high level rewards member...wi-fi should be free. If a hotel charges $68 a night, I guess I'd understand. Hilton charges a premium, and then puts internet access on top of that? Weak. 2. If construction around you prevents people from parking on their own, why do you charge people $10... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for posting a review. I do apologize if you encountered issues with your recent stay. The hotel does offer self parking for only $5.00 as well as Valet parking with in and out privileges. There is on street parking as well on both sides of the street that many guests do in fact make... More 

Philadelphia, United States
1 review
3 of 5 stars Reviewed 1 week ago

The hotel was fine. It was clean. Slightly dated. The only problem I felt was the overpriced breakfast option. The ONLY option was the $15.00 breakfast buffet if that's what you want. Traveling with two people, $30 is a lot to spend on breakfast for a light breakfast. Next time I will stay where the hotel offers a couple options... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for posting a review as well as replying to the Hilton Guest Survey. I was glad that you enjoyed your stay and do apologize that you were not offered other options at breakfast. The hotel does offer an a menu for breakfast as well as the Breakfast At Hilton buffet for those guests who... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Excellent new hotel. Great service, great room. I booked this hotel last minute for a business trip and the location was ideal. I also had a very good rate, I will stay there as often as they will have me because it was convenient and comfortable.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post a review. I was very pleased to read that you enjoyed your stay and I hope to have you as a guest at the hotel again in the near future. I will be sharing your very kind words with all of the team here at the hotel. Thank... More 

Daytona Beach, Florida
Contributor
12 reviews 12 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

During my stay, two issues had occurred. One with the restaurant on premise and the other with the package we had delivered to the property. Both times Brian (the manager) went beyond what was even expected to resolve the issues. I am a business traveler and have never met such a fantastic manager who truly cares about his guests and... More 

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

It was a pleasure meeting you last week and thank you for your very kind words. I was very happy that I was able to assist you with your needs last week. I truly hope to have you as a guest at the hotel again the next time you are traveling to the area and if I can ever be... More 

Woodmere, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

This hotel needs a serious upgrade especially when it comes to the rooms. They gave no indication that the hotel was undergoing renovations which meant noise and rooms that were dingy. I would have been better off going to another hotel, paying less money and having a better location. The rooms were musty, the furniture was old and falling apart,... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for positing a review. As per my email to you in response to the guest survey you submitted, I apologize if your stay was not all it should have been and that our rooms did not meet your needs and expectations. As I mentioned in my reply the hotel is in fact under renovations... More 

Los Angeles, California
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Requested and was told I received a king size bed. When I got to the room and found a full size bed I called the front desk to request a change. They indicated that the room had "what they called" a king bed, which was clearly ridiculous. The next morning at 7 30 we were awoken by horribly loud noises... More 

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for posting a review. As per our conversation during your stay I do apologize for the fact that you were disturbed by the renovation work that was taking place on the lower floor and that this disturbed your sleep on the first night. Also I am sorry that the room type that you were... More 

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