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Hilton Philadelphia City Avenue

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4200 City Avenue, Philadelphia, PA 19131
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1 room 1 guest
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Hilton Philadelphia City Avenue
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513 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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Philadelphia, Pennsylvania
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

From a person who is in a customer satisfaction business, I can tell you that this hotel had, by far, the most friendly and accommodating staff. Every person I had contact with, from the Front Desk agents, to the Housekeeping staff, to the waitstaff, the Hotel Manager and Bell Hops- wore a smile and conducted themselves with a spirit of... More 

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to share your thoughts. Your very kind comments are greatly appreciated and will be shared with all of the team. The hotel and it's team members strive to ensure that each guest's stay is pleasant and enjoyable and it is always a pleasure to read when this goal has been... More 

Crownsville, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I spent 3 nights for a business trip at this hotel. No hot water in the sink. A complaint was made and I was assured there was no issue with the water; however on my last day I received a letter that the water would be shut due to a valve issue. I got a nice fruit and cheese tray... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post a review. I want to personally apologize for the issues you encountered with lack of hot water on the one morning of your stay and for the Housekeeping issues you experienced. As to the condition and décor of your room and the painters in the Lobby, the hotel... More 

Travelers are raving about these Philadelphia hotels

Orlando, Florida
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

this hotel was clean and had newly renovated rooms. ask for one. the bathrooms are spacious and modern. the rooms were clean and comfy. staff was friendly. good location. close to the Mann performing arts center.

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to reply to the guest survey. I was pleased to read that you enjoyed your stay and that the hotel and it's team met your needs and expectations. I hope you enjoyed the concert in the park at the Mann and that the next time you are traveling to the... More 

New York
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 1 week ago

I rarely stay in big brand hotels and this was a reminder why. They are living off the Hilton name, but I found this hotel to be so, so dated. The room was fine, but one of the chairs was so old I was scared to sit on it. The customer service was good, but the hotel needs a make... More 

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post a review. The hotel is in the middle of a complete renovation of all of the guest floors and public areas, and the project is 75% complete. I am truly sorry that you were not able to be checked into one of the renovated rooms. I do hope... More 

Boca Raton, Florida
2 reviews
5 of 5 stars Reviewed 2 weeks ago

overall hotel was excellent, from staff to cleanliness, even the food at a reception. PROBLEM: car came up from valet with a major, obviously new, scratch. i pointed this out to valet who promptly asked me to wait to talk to security who would write this up. security arrived within minutes, looked it over, took down my info and car... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post a review and reply to the guest survey. I was please that the issue you encountered was handle by Pat Barth and his team in a professional and satisfactory manner and that the rest of your stay was pleasant and enjoyable. I look forward to having you as... More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The service and rooms at this hotel are great. The breakfast is a little expensive for what you get, but the lounge is a great place to spend the evening because the bartenders are great. There is not a lot close by if you are on foot, but there is easy access to center city.

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to reply to the guest survey. I was pleased to read that you enjoyed your stay and that the team at the Polo Lounge really stood out and helped make your stay a special one. I will be sharing your very kind words with them. I do hope that you... More 

Commerce Twp, MI, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

This was a great hotel other than the guest rooms door slamming. The bartender Jet was AWESOME! I would recommend you staying there and I would stay again. The staff was spot on. We had a brunch on Sunday and they were very attentive and the food was great.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you again for your stay and for taking the time to reply to guest survey as well as posting a review. I was very pleased to read that you enjoyed your stay but do apologize that you were disturbed by the loudness of the door when it closed. I have passed this on to Engineering. I want to especially... More 

North Chesterfiled, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The Room has been recently redesigned, very comfortable beds, the staff is friendly and professional love the area! It was a short stay, but pleasant.. I'd come back again and again.. The Breakfast is especially good! Love my Philly LOX! I just feel at home there.. Love My Philly Hilton on City Ave..

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you again for your stay and for replying to the guest survey as well as posting a review. I was pleased that you enjoyed your stay and that the hotel and it's team met your needs and expectations. I will be sure to share your very kind comments with the team. I do hope that you will choose to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

i made a stupid mistake & booked the wrong date for our stay. the result could have been a disaster especially since i was treating my out of town nephew & it was our first time in this city. Tiara who was at the front desk treated us with respect, was kind and took care of us. Everyone at this... More 

Was this review helpful? Yes 1
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post a review. I was pleased to read that the hotel and it's team, especially Tierra, were able to meet your needs and expectations. I will be sure share your very kind comments with all members of the team. I do hope that you will choose to stay at... More 

Playa de las Americas, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Pathetic customer service: Booked 2 double beds, wasn't told till the day off that we were given 1 bed (even though we booked 2 months ago.) We were also told they were putting a roll away bed in the room but did not get the bed until 6 hours later after repeated asking when they were finally bringing the bed.... More 

Was this review helpful? Yes 1
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post a review. I want to personally apologize that your stay was not all that it could have been and that the hotel and it's team did not meet your needs and expectations. I am truly sorry that your request for a specific room type was not able to... More 

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