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Hilton Philadelphia City Avenue

3.5 of 5 4200 City Avenue, Philadelphia, PA 19131
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Hilton Philadelphia City Avenue
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Hilton Philadelphia City Avenue
Hilton Philadelphia City Avenue
Hilton Philadelphia City Avenue
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409 reviews from our community

Traveler rating
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    92
    60
    64
See reviews for
124
46
24
170
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Philadelphia, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

room was very nice, handicappped accessible, the only complaint was that I was unable to draw the curtains to block out the light. Don't have anything to say, but having 200 characters minimum is ridiculous.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you very much for your recent stay and for sharing your thoughts. I was pleased to read that the hotel and it's service team met your overall needs and expectations. The team here at the hotel works very hard to ensure that each guest's stay is a pleasant and enjoyable one and I was very happy that this seemed... More

Mountain Top, Pennsylvania
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

we had the pleasure of staying at your hotel on november 22,2014 in order to attend the wedding of spector/poole. your staff was extremely courteous and anxious to help us in whatever we needed. we had maintenance come in for a leak and the gentleman was quick polite and fixed the problem in no time flat. we also needed housekeeping... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Ambler, Pennsylvania
1 review
4 of 5 stars Reviewed 3 days ago NEW

I recently stayed at the Hilton City Avenue, the service was good and the staff warm and friendly. The room was standard, clean and comfortable. My only real complaint was being charged for the internet. In today's day and age internet is a given and not something you be charged for. I would stay there again for business since my... More

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your recent stay and for taking time to post a review. I was pleased to read that you enjoyed your overall stay and with the exception of the internet that the hotel and it's team met your needs and expectation. The hotel takes very seriously the opinions of our guests and I will be sharing you thoughts... More

Lansdale, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

First impression of Doorman and Valets was not a good one. Climbing the steps with two small bags and a cane, the three uniformed men standing at the doors did not offer an assistance, The front desk staff left a much better impression. They were courteous and extremely helpful.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your recent stay and for taking the time to share your comments. I want to personally apologize for the lack of personal service displayed by both the Valet and Bell staff. There is no excuse for this lack of service and I am truly sorry that you experienced this. I assure you that this is not the... More

San Juan, Puerto Rico
Contributor
13 reviews 13 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here for my business with the Lankenau Medical Center. It was very convenient, with easy access to dining, shopping, even sightseeing. Nice and clean accommodations. Very friendly staff. Breakfast buffet was yummy and well-priced at $15 per person, with custom made omelettes and waffles. Very nice staff. The gym was small but well-maintained. The front desk staff was... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your recent stay and for posting a review. I was very pleased to read that you enjoyed your stay and that both the hotel and it's service team met you needs and expectations. I will be sure to share your very kind comments with all members of the team. Please have a wonderful day and I truly... More

Charleston, South Carolina
1 review
4 of 5 stars Reviewed 6 days ago NEW

I stayed at the hotel last weekend for a wedding. The room has seen better days, especially the furniture which was old and cracking. Also the bathroom vanity needs to be refinished or replaced. The service from the staff did help make up for the issues with guest room. Not sure if I would stay here again unless I could... More

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your recent stay and I hope you enjoyed the wedding you attended. I do apologize for the issue you encountered with conditional items in your room and for the negative affect that this had on your stay. The hotel has just commenced a complete renovation of the guest floors and Lobby, with the first two floors scheduled... More

Palo Alto, California
Top Contributor
153 reviews 153 reviews
38 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed 1 week ago

There are a few places to stay on City Line Ave that are close to each other. It was cold that weekend and we liked the idea of valet parking for easier in and out access. I am a member of Hiltons frequent guest plan, but not an elite member, but I have to say I was shocked about having... More

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

thank you for your recent stay and for taking the time to share your thoughts. I am truly sorry that not all aspects of your stay were as enjoyable as other aspects of your stay. I will be sharing your frank and honest assessment of your stay with the appropriate members of the team. I do want you to know... More

Fort Mitchell, Alabama
Top Contributor
101 reviews 101 reviews
13 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed 1 week ago

This was obviously once a grand hotel in Philadelphia but it is really showing its age. We were on the executive floor which had copious water stains in the ceiling and marks on the walls. The furniture was worn and the heating and air conditioning systems set records for noisy operation. The loudest I have ever experienced. The free breakfast... More

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your recent stay and for taking the time to post a review. The feedback that you have provided is greatly appreciated and will be shared with the appropriate team members so that corrective steps can be taken to improve the day to day operations of the hotel. As to the conditional items that you have mentioned, the... More

Pennsylvania
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for a night while in town on business. I was not impressed with the room at all......leather chair in room was old...worn..and beat up. The comforter was supposed to be white but was dingy and old looking. No bedspread or cover on top. The furniture overall was not in good shape. Scratched up and old. The ice bucket... More

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post your frank and honest assessment of your stay. While I was of course disappointed to read that your room was not of an acceptable standard I was very pleased to read that the hotel's other offerings as well as the hotel's staff met your needs and expectations. I... More

atlanta ga., United States
1 review
5 of 5 stars Reviewed 1 week ago

first thing is your front desk clerk need to smile and let guest feel welcome. presently I am still having issues with my payment as it should have been charged to a business account instead it was charged to my debit card and that I am not happy about.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post a review. I truly appreciate your honest assessment of your interaction with the Front Desk staff and I assure you that your review has been shared with all involved so that we as a team can make improvements to our daily one on one interaction with our guests.... More

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Additional Information about Hilton Philadelphia City Avenue

Address: 4200 City Avenue, Philadelphia, PA 19131
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Philadelphia City Avenue 3.5*
Number of rooms: 209
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Also Known As:
Hilton Philadelphia City Avenue Hotel Philadelphia
Hilton Hotel Philadelphia
Philadelphia Hilton

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