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Hilton Philadelphia City Avenue

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4200 City Avenue, Philadelphia, PA 19131
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Hilton Philadelphia City Avenue
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Hilton Philadelphia City Avenue
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498 Reviews from our TripAdvisor Community

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Traveler rating
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148
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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  • All months
    (498)
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    (148)
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    (129)
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    (88)
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Denver, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

While looking for a hotel to stay during the time when there was a large conference in town, I could not get any room with an acceptable rate in downtown. Luckily, I found this Hilton about 5-6 miles away from downtown (Anyway, I always stay with Hilton). At the beginning, I was kind of worried about the location being to0... More 

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for sharing your thoughts. I was very please to read that you enjoyed your stay and that you found the newly renovated rooms to your liking, and that the hotel and it's team met your needs and expectations. I will be sure to share your vey kind words about the Director of Housekeeping with... More 

San Diego, CA
Level Contributor
94 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

I'm still not a fan but admittedly the remodeled rooms are definitely better. Good sheets. Good styling. Good mattresses. Really wish they wouldn't use that cleaning spray in the rooms - the odor is not appealing. Still has the fundamental bathroom fan and noisy air conditioning problems. So, better dressed up but underneath is the same bones. Average hotel but... More 

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for posting a review. I am truly sorry that as a team the hotel has not completely won you over as I would really to do this. I am glad you enjoyed the new room but am sorry that there was an issues with the fan and HVAC unit. If you would care to... More 

Edison, New Jersey
2 reviews
5 of 5 stars Reviewed 1 week ago

The staff at this hotel was incredibly kind, helpful, and professional. We had an issue with our car breaking down right around the corner from the entrance in the pouring rain and the security team, front desk girls, the night manager, and even the bar tender all went out of their way to accommodate our situation and help us with... More 

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post a review. I was pleased to read that you enjoyed your stay and that the hotel and it's team met your needs and expectations. I will be sure to share your very kind comments with all members of the team. I do hope that you will choose to... More 

Bel Air, Maryland
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The recently redone rooms were very nice. I had a corner room that I was very happy with. Very clean and nice layout. The only small issues were the doors closing make tons of noise even when you try your best to be quiet. Shower was nice. Very friendly checkin service. They mentioned my gold status and provided a drink... More 

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stand for taking the time to post a review. I was pleased to read that you enjoyed your stay and that the hotel and it's team met your needs and expectations. I was happy to read that you found our newly renovated rooms to your liking and I will be sure to share your comments with... More 

Jacksonville, United States
1 review
5 of 5 stars Reviewed 1 week ago

Loved the iron, ironing board, blow dryer in each room~helped me get ready for the wedding I was there to attend. Also it is on the bus route, so it was easy to catch the bus to tour the historic district of Philidelphis

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to share your thoughts. I was very pleased to read that the hotel and it's team met your needs and expectations and that the team was able to assist in making your stay a pleasant and enjoyable one. I do hope that you will choose the hotel again the next... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Unresponsive staff. Noise and smell, chaos of re model. They lost my package of materials until after my presentation. The staff did not care. Had no rooms ready made no effort to help or offer an option to help me iron in preparation for a presentation. There are so many hotels, why stay at one with such poor customer service.

Was this review helpful? Yes 2
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post a review. I am truly sorry that the hotel was not able to assist you in getting into a room any earlier than you were. The hotel does it's best to check guests into rooms as soon as they are cleaned and become available. The check out time... More 

Travelers are raving about these Philadelphia hotels

Narberth
2 reviews
3 of 5 stars Reviewed 1 week ago

Average at all levels. Room service (You have got to be kidding - you have to write a review that has more than 200 characters?). People who spend time trying to help MUST conform to 200 characteristics. This says more about your hotel than whatever I have already said. What has happen to Hilton? For us, the visit was less... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for taking the time to post a review. As I mentioned in my earlier response to your guest survey, please accept my apologies that your room was not properly serviced during your stay. There is no excuse for this to have occurred and I am truly sorry that you experienced this and that you stay was made less... More 

Southampton, United States
1 review
5 of 5 stars Reviewed 1 week ago

Outstanding Hotel. Service, staff, food are all exceptional. Staff can't do enough for you during your visit. The event staff headed by Mr. Schaller is one of the best in the city. Thank you for making my daughter's wedding a memorable one.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your very kind words. I was very pleased to read how well everything went and that the hotel and it's team met your needs and expectations. I wish the newlyweds happiness and joy as they start out on their journey through life together. More 

Chicago
Level Contributor
143 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stay here once a year. Rooms and reception are being remodeled. Stayed in a new room. What's good--modern décor, very large LG flatscreen, huge bathroom, refrigerator. There were a few minor things though. Only decaf coffee one day, base internet is very slow (.97mbps), flat bottom sheets on the bed aren't big enough to stay tucked in. Paid internet is... More 

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you very much for your stay and to taking the time to share your thoughts. I was pleased to read that overall you enjoyed your stay but do apologize for the issues you encountered with Housekeeping not properly servicing your room. I will be sure to share this with the Housekeeping team. As you noted the hotel is in... More 

New Jersey
Level Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This property I believe is going through a renovation, I preface, but I had an older room; beds are fine but overall VERY outdated. Not many electrical outlets anywhere; my coffee machine was rusted and molded so I couldn't use-gross. but I did alert room service and they brought me complimentary coffee. I put my card on the door for... More 

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post a review. I do apologize that you were not able to be booked into one of the newly renovated rooms. The hotel currently has more than half of the room inventory renovated and are working on the balance of the rooms. Hopefully the next time you are traveling... More 

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