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All 82 Philadelphia hotels

Hilton Philadelphia City Avenue

3.5 of 5 Hotel   |   4200 City Avenue, Philadelphia, PA 19131
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49%
Ranked #58 of 82 hotels in Philadelphia
A recent review
4 of 5 stars reviewed 6 days ago
Thomas H Rochester
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  • Reviews (359)
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359 people have reviewed this hotel

Traveler rating
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    82
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109
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147
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Rochester
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

This hotel provides a nice, clean environment with an excellent restaurant (Delmonico's) on the premises. The pool, exercise facility and access to a computer and a printer are all welcome features. Overnight parking is provided and is inexpensive and very efficient.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

I was pleased to read that both the hotel and it's team met you needs and expectations. I sincerely hope that you will stay with us again the next time you are in the Philadelphia area. Thank you. More

Contributor
17 reviews 17 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice Hilton, pretty standard hotel as it relates to the Hilton brand. Clean rooms, nice staff, decent breakfast. Close to restaurants, and a mall. The beds are okay and the staff always friendly. The building itself is really neat, an situated close to the airport and downtown. You will have a good stay at this Hilton.

Was this review helpful? Yes 1
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

I want to thank you for for your recent stay and for taking the time to share your thoughts. I was pleased to read that both the hotel and it's Service Team met you needs and expectations and assisted in making your stay a pleasant one. I will be sure to review your very kind comments with all members of... More

Rumson, NJ, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel was clean, amenities were excellent, within walking distance of a few other restaurants. The staff went above and beyond to make me feel welcome. I can't say enough good things about my stay.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for sharing your thoughts. I want to personally apologize for the issue you experienced at breakfast and with Valet parking. There is no excuse for the service problems you encountered, when you make a mistake you correct it immediately and not make the guest wait. This was not done with regards to your breakfast... More

Boston, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice and clean area, close to stores and some eatery spots. great businesses center . The swimming pool is great for the kids, and so is fitness center. We just loved Philadelphia. and we will defiantly go back again in the future .

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your recent stay and for taking the time to post a review. I was pleased to read that the hotel and it's team met you needs and assisted in making you stay a pleasant one. I also had a chance to review the guest survey you submitted and appreciated greatly all of the additional feedback you supplied.... More

2 reviews
1 of 5 stars Reviewed 2 weeks ago

Charges for parking every time you take car out Hotel doesn't put it in 1 of 2 empty lots even though valet service. Cook to order chef doesn't pay attention to order even though I am diabetic. Valet service returned car covered front and side with bird excrement Hotel gave me wrong directions to get home got lost for 1nad... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for sharing your thoughts. I want to personally apologize for the issue you experienced at breakfast and with Valet parking. There is no excuse for the service problems you encountered, when you make a mistake you correct it immediately and not make the guest wait. This was not done with regards to your breakfast... More

Boston, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Nice hotel for it's value. Food service at restaurant is bit slow, but otherwise very satisfied. Staff is nice, room service is very good. It would be nice to have free wi-fi but otherwise good overall experience.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your recent stay and for posting a review. I was pleased to read that overall you enjoyed your stay and that the hotel and it's team met your expectations. I did make note of your comment regarding slow service in the restaurant and will be addressing this with the appropriate team members. Again thank you for your... More

1 review
3 of 5 stars Reviewed July 28, 2014

Looks like a nice place, but the room was a real surprise...but not a positive surprise. Toilet ran continuously and some of the furniture needed to be replaced. Honestly expected more from a Hilton...

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your recent stay and for taking the time to post a review. I would like to offer my apologies that not everything went as well during your stay as it should have. I greatly appreciate the feedback you have provided and I assure you that it will be shared with all of the team members involved. Again... More

Philadelphia, United States
1 review
3 of 5 stars Reviewed July 28, 2014

The hotel was reasonable, but fairly small. It is located across from a water treatment facility, but there was no smell from that. It is in a commercial part of the city, but still easy to get to places around Philly from there. The room was fairly standard, reasonably comfortable. The housekeeping staff were not very good. We needed new... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your recent stay and for taking the time to post a review. I would like to offer my apologies that not everything went as well during your stay as it should have, especially as it relates to your your experience with the Housekeeping staff. There is no excuse for the Housekeeping issues you encounter and I am... More

Columbus, United States
1 review
1 of 5 stars Reviewed July 24, 2014

The staff was extremely rude. The accommodations were old and I would never stay here again. This Hilton does not offer the 100% Satisfaction Guarantee and they feel this gives them the right to treat people badly because they will not be held responsible. There is a Crowne Plaza right down the street and they have better accommodations then this... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for taking the time to post a review. Please accept my personal apologies for that fact that the hotel and it's team did not meet your expectations and that your stay was not as pleasant as it should have been. I sincerely hope that you will consider staying at the hotel again the next time you are in... More

Cork, Ireland
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 24, 2014

Stayed here for a recent business trip. The hotel is clean, staff are friendly. The food was of very high quality and would stay again. However, the room was spacious but air-con rattled a lot, which was the only disappointing feature. There was free WiFi in the hotel and the gym had pretty much everything required.

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to share your thoughts about your stay. I was very happy to read that both the hotel and it's team met you needs and expectations. I will be sure to share your very kind comments with all members of the team. Thank you and I hope to have you as... More

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Additional Information about Hilton Philadelphia City Avenue

Address: 4200 City Avenue, Philadelphia, PA 19131
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Philadelphia City Avenue 3.5*
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Also Known As:
Hilton Philadelphia City Avenue Hotel Philadelphia
Hilton Hotel Philadelphia
Philadelphia Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
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Number of rooms
209

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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