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All 83 Philadelphia hotels

Hilton Philadelphia City Avenue

3.5 of 5 Hotel   |   4200 City Avenue, Philadelphia, PA 19131
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Ranked #61 of 83 Hotels in Philadelphia
A recent review
4 of 5 stars reviewed 3 days ago
Joe S Charleston, South Carolina
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404 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Charleston, South Carolina
1 review
4 of 5 stars Reviewed 3 days ago NEW

I stayed at the hotel last weekend for a wedding. The room has seen better days, especially the furniture which was old and cracking. Also the bathroom vanity needs to be refinished or replaced. The service from the staff did help make up for the issues with guest room. Not sure if I would stay here again unless I could... More

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your recent stay and I hope you enjoyed the wedding you attended. I do apologize for the issue you encountered with conditional items in your room and for the negative affect that this had on your stay. The hotel has just commenced a complete renovation of the guest floors and Lobby, with the first two floors scheduled... More

Palo Alto, California
Top Contributor
153 reviews 153 reviews
38 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

There are a few places to stay on City Line Ave that are close to each other. It was cold that weekend and we liked the idea of valet parking for easier in and out access. I am a member of Hiltons frequent guest plan, but not an elite member, but I have to say I was shocked about having... More

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

thank you for your recent stay and for taking the time to share your thoughts. I am truly sorry that not all aspects of your stay were as enjoyable as other aspects of your stay. I will be sharing your frank and honest assessment of your stay with the appropriate members of the team. I do want you to know... More

Fort Mitchell, Alabama
Top Contributor
101 reviews 101 reviews
13 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This was obviously once a grand hotel in Philadelphia but it is really showing its age. We were on the executive floor which had copious water stains in the ceiling and marks on the walls. The furniture was worn and the heating and air conditioning systems set records for noisy operation. The loudest I have ever experienced. The free breakfast... More

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your recent stay and for taking the time to post a review. The feedback that you have provided is greatly appreciated and will be shared with the appropriate team members so that corrective steps can be taken to improve the day to day operations of the hotel. As to the conditional items that you have mentioned, the... More

Pennsylvania
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed here for a night while in town on business. I was not impressed with the room at all......leather chair in room was old...worn..and beat up. The comforter was supposed to be white but was dingy and old looking. No bedspread or cover on top. The furniture overall was not in good shape. Scratched up and old. The ice bucket... More

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post your frank and honest assessment of your stay. While I was of course disappointed to read that your room was not of an acceptable standard I was very pleased to read that the hotel's other offerings as well as the hotel's staff met your needs and expectations. I... More

atlanta ga., United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

first thing is your front desk clerk need to smile and let guest feel welcome. presently I am still having issues with my payment as it should have been charged to a business account instead it was charged to my debit card and that I am not happy about.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post a review. I truly appreciate your honest assessment of your interaction with the Front Desk staff and I assure you that your review has been shared with all involved so that we as a team can make improvements to our daily one on one interaction with our guests.... More

PHILADELPHIA, United States
1 review
2 of 5 stars Reviewed 1 week ago

Housekeeping cleaning was horrible. The bathroom was not clean and housekeeping left behind filthy hair on my clean face towel. The floor was not swept. The front desk did not respond to my request to fix the safe in my room. I had to carry my valuables with me during my business trip. I had the privilege of speaking with... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

I want to offer you my sincere apologies for the issues you encountered. I do believe that you had been in touch with the Hotel's Director of Housekeeping as soon as this matter was brought to his attention and that he has already taken the action that he had promised to you to make this matter right. If there is... More

Highland Park, IL, United States
1 review
2 of 5 stars Reviewed 1 week ago

Tired and worn facility. Clean but not very attractive. Leather on chairs old and cracking. No room service on Saturday thus beds were not made up, linens and clean towels not provided until after we complained on Saturday evening. Buffet breakfast cost $15.50. However, some guests took the bufffet breakfast but also ordered french toast ($10.50) and was charged an... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post a review. I do apologize that the condition of your room was not up to standard and I have take the time to share your concern with both the Director of Housekeeping and Engineering so that they can take corrective action. I did make note of your comment... More

Burnaby, Canada
1 review
1 of 5 stars Reviewed 2 weeks ago

Simply the worst hotel I have every stayed at in the last 30 years, regardless of country. Crappy Internet, the furniture looked like it came from a dump. As an example both the chairs were ripped and shredded and such I put on towels so I would not have sit directly on them. They charge $9.95 for wireless is flaky... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for sharing your thoughts on your stay and I would like to personally apologize for the conditional issues that you experienced. Based on the feedback that the hotel has received from guests such as your self, the hotel has commenced a complete renovation of all guest floors and the Lobby which will also include a major upgrade to... More

Crofton, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Close to Target, and restaurants and the main highway. Easy check-in and check-out. Parking not bad $5 self and $10 for valet. My daughter is in school and this is where I will stay on my future visits :-)

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

I want to thank you for your stay and for sharing your thoughts. I was very pleased to read that both hotel and it's team met you needs and expectations and you will be staying with us again the next time you are in the area. Thank you. More

New Jersey, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Hotel rooms are old and filthy. Such a waste of money. The hotel room is older than I am and smells like all they do is rarely change the sleets every now and again. Do yourself a favor and stay closer to Philadelphia because there is also nothing in the immediate area. Takes about 15 minutes to get into the... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for posting a review. I am truly sorry that the hotel did not meet your needs and expectations especially as it related to the condition of your guest room. The hotel has commenced a major renovation of the property and I do believe you would be very please with the results of the renovations... More

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Additional Information about Hilton Philadelphia City Avenue

Address: 4200 City Avenue, Philadelphia, PA 19131
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Philadelphia City Avenue 3.5*
Number of rooms: 209
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Also Known As:
Hilton Philadelphia City Avenue Hotel Philadelphia
Hilton Hotel Philadelphia
Philadelphia Hilton

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