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Hilton Philadelphia City Avenue

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4200 City Avenue, Philadelphia, PA 19131
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Hilton Philadelphia City Avenue
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Hilton Philadelphia City Avenue
Hilton Philadelphia City Avenue
Hilton Philadelphia City Avenue
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448 reviews from our community

Traveler rating
    99
    111
    101
    69
    68
See reviews for
131
50
26
193
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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Atlanta, United States
1 review
2 of 5 stars Reviewed yesterday NEW

Faced with several problems within staying one night. Got locked out of my bathroom because the door handle did not work. I could not sleep from the rattling of the heating/cooling system. Police arrived in the middle of the night.

Review collected in partnership with Hilton Hotels & Resorts

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Erie, United States
1 review
3 of 5 stars Reviewed 1 week ago

My stay was okay. I got the sleep I needed for the next day. I had booked the room with a request for a renovated room. That didn't happen, but the service was fine. The food at this hotel is very good. I had breakfast and room service dinner.

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Stoneham, Massachusetts
Contributor
20 reviews 20 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this Hilton for one night. On approaching the hotel, you have the choice to valet park for $10 or self park in the lot for $5 each exit. The self park lot is about a block down the street. There also appeared to be many people just parking for free along the street. The check-in area was... More 

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Georgia
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at this Hilton as mandated by my group. I usually expect and receive a good experience at Hilton. Not so much with this one. They were under renovation. The staff was mostly ambivalent and could care less about the renovation. They just went through the motions. The location is excellent for the Main Line. Not a bad stay, but... More 

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Seattle, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Strange place to put the front desk check in. A whole lot of us arrived by shuttle and we had to organize a search party (with luggage) to try to find the check in desk. When we ask for internet connection instructions, the clerk rapidly gave us instructions and didn't bother to write anything down. She also acted like we'd... More 

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Kissimmee, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Hilton Philadelphia is Reasonably Price and Super Clean. Every worker who came in contact with us was professional and worked diligently to make sure we were satisfied and comfortable during our stay. Each and every visit to Philadelphia we will stay at Hilton Philadelphia.

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Was this review helpful? Yes 1
San Antonio, United States
2 reviews
4 of 5 stars Reviewed 3 weeks ago

The Hilton on City Line is convenient to downtown Philly and the Main Line. The rooms are quiet and comfortable and the staff is very good. Once the reservation desk is reestablished it will be a perfect place to get away from the kids for the weekend or to conduct business while in Philadelphia.

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Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your recent stay and for taking the time to reply post a review. As per my earlier email I am very happy to have read that you enjoyed your stay and the hotel and it's team met you needs and expectations. I do hope that you will get a chance to stay with us again in the... More 

Chicago, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Upon first inspection, the room was shabby and the leather furniture cracked and peeling. Workmen kept barging into the room looking for tools left behind, and later to finish work on ducts. A guest should not have been put in this room in the middle of repairs.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for posting a review. As per my email communication with you I do apologize for the fact that you were placed in a room in which the vent riser was slated to be cleaned. There is no excuse for this having occurred and I am truly sorry for the inconvenience that this caused you.... More 

pa, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I read some awful reviews about cleanliness and disruption during the renovation process but there was no need to be nervous. Aside from the front desk being in an add location and the parking being a bit of a walk, it was a great stay. My room was clean, quiet and comfortable. The breakfast was perfect. The staff was polite... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to share your thoughts. I was pleased to read that you enjoyed your stay and that the hotel and it's team met you needs and expectations. I do hope that you will get a chance to stay at the hotel in the near future so that you can see the... More 

Chicago, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I have attended a conference but I would not have booked this hotel for any other event. Worn down appliances. Some areas appear very dirty and not well taken care off. The Restaurant is not recommendable and way overpriced. Besides one good experience with one of their concierges, all other bellmen weren't very helpful at all and it seemed like... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your recent stay and for taking the time to post a review. As per my previous email to you please accept my apologies for your stay not being all that it should have been. Your guest survey has been shared with all members of the team so that steps can be taken to improve on the areas... More 

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