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Hilton Philadelphia City Avenue

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4200 City Avenue, Philadelphia, PA 19131
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Hilton Philadelphia City Avenue
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Hilton Philadelphia City Avenue
Hilton Philadelphia City Avenue
Hilton Philadelphia City Avenue
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474 reviews from our community

Traveler rating
    111
    112
    105
    76
    70
See reviews for
141
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203
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We needed to stay one night in the City Line Ave area and chose this hotel.... although with some reservation due to questionable reviews. We were pleasantly surprised! A nicely decorated and clean upscale room. We would definitely stay there again.

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post a review. I was pleased to read that you enjoyed your stay and that the hotel and it's service team met your needs and expectations. I do hope that you will choose to stay at the hotel again the next time you are traveling to the area. Thank... More 

1 review
2 of 5 stars Reviewed 6 days ago NEW

If you don't have to interact with the staff and if you don't mind incompetence and general rudeness then this is the hotel for you. The only redeeming quality is the rooms are renovated and nice, though the air conditioner sounds like a train. Rudeness and unprofessionalism must be part of the job description because everyone from the bellboy to... More 

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to reply to the guest survey. I want to apologize that your stay was not all that it could have been and that the service team here at the hotel did not meet your needs and expectations. I assure you that the satisfaction of the guest is main focus of... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

Great experience at the Hilton on City Ave in Philly. Close to SJU where we attended graduation. Staff is very professional, helpful and go out of their way to ensure a pleasant stay. There was a problem with our room upon check-in. The front desk quickly resolved the issue and included a complimentary breakfast to compensate for the issue. Great... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

I want to thank you for your stay and for taking the time to post a review as well as reply to the guest survey. I was very happy to read that you enjoyed your stay and that the hotel and it's service team met you needs and expectations and helped to make you weekend a special one. I do... More 

Chicago, United States
1 review
1 of 5 stars Reviewed 1 week ago NEW

This was disappointing from the check in, they shouldn't take phone calls when several people are standing in front of them awaiting check in. My room was not cleaned all day, was cleaned sometime after I left for the evening (after 5:30). There is no wifi. The bathrooms are large but not designed well at all; no shower door or... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for posting a review as well as responding to the guest survey. I again would like to apologize for your stay not being all that it could have been and that the recent renovation of the rooms did not meet your needs and expectations. I will be sure to share your comments with all... More 

Smithtown, New York
Contributor
14 reviews 14 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed for a weekend in May 2015 for a family function. A block of rooms were reserved for our group so the registration process and discounted price worked well. As a member of Hilton Honors I was able to check in and select my room 24 hours in advance, and I made a lucky choice of a beautifully renovated... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post a review. I do want to apologize for the issues you encountered and for the fact that not all aspects of your stay were as pleasant as they should have been. I was glad to read that you enjoyed your newly renovated room but am sorry that not... More 

Alexandria, Virginia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Hilton is run like a well oiled machine. Every employee is professional, courteous, and well trained for their position. The hotel is undergoing a major renovation, but there was no inconvenience. Our room was beautifully redecorated since our last trip. The decor is sleek, European inspired, and the bathroom is spa-like with a rainfall shower head and hand held... More 

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

I want to thank you for posting a review as well as responding to the guest survey. I was very pleased to read that you and your husband enjoyed your stay and that the newly renovated guest room that you stayed in met your needs and expectations. I will be sure to share your very kind comments with all members... More 

Hartford, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Overall, a fair experience. Food was great. Rooms were very good. Pool experience was just average. No Jacuzzi. No bathroom or shower attached near the pool area. Staff services can be somewhat improved.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post a review as well as reply to the guest survey you were sent. I was happy that you enjoyed certain aspects of your stay and do apologize if the service level you received was not consistent. I have reached out to you via the survey you replied to... More 

Norton, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The staff was very friendly and accomadating. That being said, I don't feel there should be an additional charge for the use of wi-fi. I found this to be a very loud hotel. I could hear the person in the room next to me coughing. Walls must be very thin.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you again for your stay and for taking the time to post a review on TripAdvisor as well as submit your guest survey. I greatly appreciate your very kind comments about the team here at the hotel but do apologize for the issues you encountered with noise from the hallway and the room next door. There are changes being... More 

Marlton, New Jersey
1 review
5 of 5 stars Reviewed 3 weeks ago

As a frequent flier of hilton hotels, I enjoyed my stay as usual. I was however pleasantly surprised to find that the rooms had just been renovated! It was definitely a sweet addition to my stay! I will definitely return to this location for my next stay!

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for posting a review. I was very pleased to read that you enjoyed your stay and that the hotel and it's team met your needs and expectations. The hotel is very proud of what has been done during the renovation project and I am glad that you found the new rooms to your liking.... More 

North Caldwell, New Jersey
Contributor
19 reviews 19 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great newly renovated floor with a great view. Comfortable bed, great breakfast and welcoming staff. The valet parking was very inexpensive and the price we paid made it a borderline steal. We will be back!

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post a review. I was happy to read that you enjoyed your stay in one of the hotels newly renovated rooms and that you were please with the what has been done during the renovations that this helped to make your stay a good one. The team at the... More 

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