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Hilton Philadelphia City Avenue

3.5 of 5 4200 City Avenue, Philadelphia, PA 19131
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Hilton Philadelphia City Avenue
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Hilton Philadelphia City Avenue
Hilton Philadelphia City Avenue
Hilton Philadelphia City Avenue
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430 reviews from our community

Traveler rating
    96
    107
    98
    64
    65
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128
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24
182
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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Fair Lawn, NJ, United States
1 review
5 of 5 stars Reviewed yesterday NEW

This is a lovely Hilton. They are presently undergoing some renovations at this time, but they have minimized the disruption to Guests. The Staff at the Front Desk are very warm and accommodating. The Restaurant is wonderful with outstanding food and excellent Service. I only wish they had an indoor Parking Garage.

Review collected in partnership with Hilton Hotels & Resorts

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New Jersey
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from a family affair in the Philly area, and really could not be happier with our overnight stay. Granted, they are in the process of a renovation, but all aspects of our stay were very good. The room, on the seventh floor, was clean updated, and comfortable. The staff was very friendly, and to me all the important... More 

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your recent stay and for taking the time to post a review. I was very pleased to read that you enjoyed both the event and your stay and that the hotel and it's team met you needs and expectations. I will be sure to share your very kind comments with all members of the team. As you... More 

Park City, Utah
Top Contributor
65 reviews 65 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

That's how I am treated. I stay there as it's close to a client. The restaurant for breakfast, lunch, and dinner is good BUT the service is very hit and miss. The rooms are dated - old furniture, lacking electrical outlets for computers and phones. The neighborhood seems a bit sketchy, Best restaurant around is the hotel.

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for your frank and honest assessment. It is the goal of the team here at the hotel to give each guest a consistent experience each and every stay and I sincerely apologize that this has not been the case. I assure you that I will share your comments regarding the up and down service... More 

Wilmington, Delaware
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I did not look at these reviews before my recent stay. So, I'm coming at this only from my experience at the hotel in January 2015 Upon arriving I was greeted by an efficient valley and doorman. The service was outstanding. Check-in was efficient. The hotel is under going renovations, so things are a bit dis-shoveled. When I checked into... More 

Was this review helpful? Yes 1
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for posting a review. Your frank and honest assessment is greatly appreciated and valued and will be shared with all members of the team so that we as a team can learn and improve. As you mentioned in your review the hotel is in fact undergoing a complete renovation of all of the guest... More 

Cherry Hill, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

From before we arrived to when we left I was regretting making my reservations to stay. The staff answering the phone before I arrived greeted me with attitude over a general question I had about early check in. Upon arrival, the parking situation was confusing and the port cochiere was devoid of staff. Ultimately, we found the lot which was... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

As per my previous personal email reply, thank you for your stay and for taking the time to share your thoughts. As I have mentioned, the hotel is undergoing a major renovation with the first four floors expected to be completed by the end of February and with the entire room renovation being competed by the end of June. I... More 

Waterloo, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Furniture in the room to which I was originally assigned was extremely worn. Internet service was spotty with frequent drops. Only positive was the restaurant. Parking is inconveniently located. I would not stay here again until they complete renovations.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you very much for your stay and for sharing your thoughts. As per my response to your Hilton Guest Survey, the hotel is undergoing a major renovation of all of the guest floors with the first completed floors expected to be back in service by the end of February. I believe that you will be very pleased and impressed... More 

Hanover, Pennsylvania
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

After reading other reviews, I expected this hotel to be the worst ever. We stayed there because of a family wedding near by. It turns out that it was not as bad as I expected. The lobby was nice looking. It is true that the furniture in all of the rooms were unacceptable. I am surprised that the Hilton brand... More 

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post a review. The feedback that you provided was greatly appreciated. I made note of your comment regarding the furniture in the room you were staying in and I happy to let you know that the hotel is in the middle of a major renovation of the property with... More 

Virginia Beach, United States
1 review
4 of 5 stars Reviewed December 18, 2014

Overall very good rating, will stay there, again. Be careful to scrutinize your billing statement, as front desk will not adjust your billing (double charge for Valet Parking) with one word, you have to tell them a second time. This is the 2nd time this happened to me & my wife.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your recent stay and for taking the time to post a review. I was pleased to read that you enjoyed your overall stay but want to apologize for the issues you encountered with being billing incorrectly for parking on more than one occasion. There is no excuse for this to have happened and I assure you that... More 

Middletown
Contributor
14 reviews 14 reviews
5 hotel reviews
4 of 5 stars Reviewed December 16, 2014

Stayed one night for my company's Christmas party and the staff was excellent. The room was very clean and met my expectations. The food and beverages that were prepared for the party went above and beyond.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

I want to thank for your stay and for taking the time to share your thoughts. I was very pleased to read that you enjoyed your overall stay and that the hotel and it's team met your needs and expectations. I will be sure to share your very kind comments with the team and will look forward to both you... More 

Baltimore, Maryland
Top Contributor
126 reviews 126 reviews
11 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed December 14, 2014

My wife and I stayed here for one night because of its location on City Avenue. From our room, we had a nice view of downtown and two things i really liked was the spacious rooms and the comfy beds. I slept like a baby. Cons: Bathrooms are small and parking is an issue. I wasn't too happy that they... More 

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post a review. I was glad to read that overall you enjoyed your stay and that the hotel and it's team met your needs and expectations. I did make note of your comments regarding parking and the size of the bathrooms. While the hotel cannot change the size of... More 

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Additional Information about Hilton Philadelphia City Avenue

Address: 4200 City Avenue, Philadelphia, PA 19131
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Philadelphia City Avenue 3.5*
Number of rooms: 209
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Also Known As:
Hilton Philadelphia City Avenue Hotel Philadelphia
Hilton Hotel Philadelphia
Philadelphia Hilton

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