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All 82 Philadelphia hotels

Hilton Philadelphia City Avenue

3.5 of 5 Hotel   |   4200 City Avenue, Philadelphia, PA 19131
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49%
Ranked #59 of 82 Hotels in Philadelphia
A recent review
5 of 5 stars reviewed 2 weeks ago
RONLO2014 Washington DC, District of Columbia
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369 reviews from our community

Traveler rating
    90
    90
    82
    53
    54
See reviews for
113
42
23
150
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

For a hotel of the calibre it's ''supposed" to be it is a disgrace there is no provision for drinking water in the rooms despite getting there late after the restaurant closing time and you guessed right you get an empty fridge in the room. Front office staff are pushy with poor communication skills. We stayed in one room in... More

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long island, ny
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

The worst service I ever experienced. Arrived to the hotel and it was pouring rain. We asked if there was indoor parking the valet said no! Only to find out later that there was valet parking which was never offered to us! When we needed more inroom coffee we went dowm to the restaurant and then the front desk. The... More

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Columbus, United States
1 review
2 of 5 stars Reviewed 1 week ago

Overpriced; staff acts like they don't care about the visitors; wanted money for something every time we turned around (internet, valet parking, pushy bellmen). Even little details like correctly encoding the room keys was mishandled requiring us to wait in the hall while the someone returned the keys to the front desk to provide keys that worked. My son is... More

Review collected in partnership with Hilton Hotels & Resorts

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Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your recent stay and for posting a review. Please accept my personal apologies for what occurred during your stay for the lack of follow up by the hotel staff. There is no excuse for this to have occurred and I am truly sorry that caused you and your family to be inconvenienced to have made your stay... More

Waldorf
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The hotel is a beautiful hotel but the furniture in the rooms need to be updated. The sitting chair in more than one room visited was very worn and the tub in the bathroom looked dirty due to its worn out condition.

Review collected in partnership with Hilton Hotels & Resorts

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Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for sharing your thoughts. I would like to personally apologize that the condition of your room was not at an acceptable level and detracted from your overall experience. Based on the feedback that we have received from our guests the hotel will be embarking on a complete renovation of all of it's guest room... More

Avon, Connecticut
Top Contributor
65 reviews 65 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We have stayed at this hotel many times and it is time for a HUGE upgrade! The furniture was all chipping, the grout was yellow, the rugs were losing their threads in areas. The toilet didn't flush and even though they came and fixed it, it kept clogging up! Not a good situation. Our room did not get cleaned till... More

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Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your recent stay as well as your past stays at the hotel, and for taking the time to share your thoughts. Your feedback is greatly appreciated and value and will be shared with all member of the team. The hotel will be starting a complete renovation of all guest rooms and public space by the end of... More

Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel is in a peaceful setting. I love watching the ducks in the river and I was able to do some shopping near by. The parking was very reasonable and the staff was very friendly. The hotel was clean and I will come here to stay.

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Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your recent stay and for sharing your thoughts. I am very happy to read that both the hotel and it's team met your needs and expectations and that you will stay with us again the next time you are in the area. I will share your comments with all members of the team. More

Harrisburg
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Great experience here. Downtown is only ten minutes away and parking is a steal at $5.00 A little bit of a walk from garage, so i would drop off luggage and then park. Front Desk staff were friendly. I did not use and restaurant services. Room was comfortable and clean. Great experience overall.

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Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

I want to thank you for your stay and taking the time to post a review. I was very pleased that the hotel and it's amenities met you needs and expectations. I was glad to see that the hotel's location made it convenient to get in and out of Center City Philadelphia. I will be sharing your comments with the... More

Akron, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

No doubt this is a great hotel, but to have to pay for WiFi seemed out of place in this day and age. This was a business trip, so the internet was necessary. It is the only reason I rate value as average

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for your review. I was glad to read that you in general enjoyed your stay but have made note of your comment regarding the internet. I will be sharing your survey with all members of the team. Thank you and I hope to have you as a guest at the hotel the next time... More

princeton, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

This is a good quality hotel that is conveniently located just outside the heart of the city. The staff is friendly, rooms are clean and the restaurant serves menus for quick and easy and for a long leisurely dinner.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for posting a review. I was please to read that both the hotel and it's team met your needs and expectations and assisted in making your stay a pleasant and enjoyable one. I will be sure to share your kind comments with all of the team. I do hope that you will stay with... More

Jacksonville, North Carolina
1 review
1 of 5 stars Reviewed 2 weeks ago

If you like hookers stay here.... Inside information, security state they need to be called three times for the same issue before they do anything. Also there is no on-site parking. Basically they force you to use valet... its a scam.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your recent stay and for taking the time to share your thoughts. I do apologize if there was an issue with another guest room during your stay that inconvenienced you and caused your stay to not be as pleasant as it should have been. The issue should have been dealt with in a more prompt and definitive... More

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Additional Information about Hilton Philadelphia City Avenue

Address: 4200 City Avenue, Philadelphia, PA 19131
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Philadelphia City Avenue 3.5*
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Also Known As:
Hilton Philadelphia City Avenue Hotel Philadelphia
Hilton Hotel Philadelphia
Philadelphia Hilton

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