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Hilton Philadelphia City Avenue

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4200 City Avenue, Philadelphia, PA 19131
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Hilton Philadelphia City Avenue
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504 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Playa de las Americas, Spain
1 review
1 of 5 stars Reviewed 5 days ago NEW

Pathetic customer service: Booked 2 double beds, wasn't told till the day off that we were given 1 bed (even though we booked 2 months ago.) We were also told they were putting a roll away bed in the room but did not get the bed until 6 hours later after repeated asking when they were finally bringing the bed.... More 

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Hong Kong
Level Contributor
55 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 1 week ago

We chose this hotel for its proximity to Haverford College and Philadelphia center city. In general, this is a typical Hilton as you can feel all over. However, we find out stay here not so comfortable for the following reasons: 1. Near-by construction : right next to the hotel is a whole lot of land full with constructions trucks and... More 

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Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to reply to the guest survey. I appreciate greatly the feedback that you shared. I will have the Engineering team check on the HVAC in your room to ensure that it is working correctly as the hotel does not receive frequent complaints about the HVAC. With regards to the construction... More 

Atlanta, Georgia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Definitely ask for a renovated room! Rooms were clean and majority of staff are very pleasant..there was 1 incident that left me disappointed. I was given the wrong room keys and i ended up going inside a room that was already occupied. The front desk lady was nice but handed me new keys very non-chalant with no apologies..could of been... More 

Was this review helpful? Yes
Brian S, Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post a review. I was glad to read that you enjoyed your overall stay but do apologize for the issue you encountered with being given the wrong keys and for the lack of concern displayed by the Front Desk Agent when you brought it to her attention. There is... More 

Maryland, United States
1 review
4 of 5 stars Reviewed 1 week ago

Great hotel, easy access to downtown Philly and brand new rooms make for a great stay. Skip their pricey steakhouse..they don't deliver on quality. Save your $60/pp and eat elsewhere. The breakfast is great and not bad price. The work out room have enough eqipment to accomidate quest. This place is the best!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post a review as well as reply to the guest survey. As per my response to your survey I was happy to read that you enjoyed your overall stay but do apologize that your recent dining experience in Delmonico's was not up to the level of your previous visits.... More 

Phoenixville, PA, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I won an overnight stay and breakfast for two during a professional event at the Hilton. My fiance and I decided to use the gift certificate and we had a wonderful time. I can't lie, I expected a crappy room since our stay was free. However, we were greeted with great service and friendly staff. I would certainly book here... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for taking the time to reply to the guest survey. I was very pleased to read that you enjoyed your stay and that the hotel and it's team met your needs and expectations. I was happy that you were able to be blocked into one of the newly renovated rooms, the hotel is very pleased with the work... More 

1 review
2 of 5 stars Reviewed 3 weeks ago

Digital checkin was a joke wish I had not done it. Construction woke me up every morning of my stay. Hiltons Honors member and was not offered a room in the renovated section but was made to wait for a subpar room. Atm in the makeshift (due to construction) lobby did not work for the entire 5 days I was... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post a review. I was sorry to read that your stay was not all that it could have been and would like to apologize that the hotel and it's team did not meet your needs and expectations. While many floors of the hotel have been renovated not all floors... More 

Long Island, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

The hotel is a approximately 10 - 15 minutes from downtown PA. Nice amenities, including a small pool and exercise room. Rooms were very clean and quiet. Breakfast buffet available and complimentary coffee set up at the bar (most appreciated!). Although the price was a bit high, overall the stay was a nice one.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to reply to the guest survey. I was pleased to read that you and enjoyed your stay and that the hotel and it's team met your needs and expectations. I hope your visit to Drexel went well and that the Hilton City Avenue will be your home away from home... More 

Denver, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

While looking for a hotel to stay during the time when there was a large conference in town, I could not get any room with an acceptable rate in downtown. Luckily, I found this Hilton about 5-6 miles away from downtown (Anyway, I always stay with Hilton). At the beginning, I was kind of worried about the location being to0... More 

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for sharing your thoughts. I was very please to read that you enjoyed your stay and that you found the newly renovated rooms to your liking, and that the hotel and it's team met your needs and expectations. I will be sure to share your vey kind words about the Director of Housekeeping with... More 

San Diego, CA
Level Contributor
96 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I'm still not a fan but admittedly the remodeled rooms are definitely better. Good sheets. Good styling. Good mattresses. Really wish they wouldn't use that cleaning spray in the rooms - the odor is not appealing. Still has the fundamental bathroom fan and noisy air conditioning problems. So, better dressed up but underneath is the same bones. Average hotel but... More 

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for posting a review. I am truly sorry that as a team the hotel has not completely won you over as I would really to do this. I am glad you enjoyed the new room but am sorry that there was an issues with the fan and HVAC unit. If you would care to... More 

Edison, New Jersey
2 reviews
5 of 5 stars Reviewed 5 weeks ago

The staff at this hotel was incredibly kind, helpful, and professional. We had an issue with our car breaking down right around the corner from the entrance in the pouring rain and the security team, front desk girls, the night manager, and even the bar tender all went out of their way to accommodate our situation and help us with... More 

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to post a review. I was pleased to read that you enjoyed your stay and that the hotel and it's team met your needs and expectations. I will be sure to share your very kind comments with all members of the team. I do hope that you will choose to... More 

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