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Hilton Philadelphia City Avenue

3.5 of 5 4200 City Avenue, Philadelphia, PA 19131
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Hilton Philadelphia City Avenue
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Hilton Philadelphia City Avenue
Hilton Philadelphia City Avenue
Hilton Philadelphia City Avenue
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440 reviews from our community

Traveler rating
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    98
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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pa, United States
2 reviews
5 of 5 stars NEW

I read some awful reviews about cleanliness and disruption during the renovation process but there was no need to be nervous. Aside from the front desk being in an add location and the parking being a bit of a walk, it was a great stay. My room was clean, quiet and comfortable. The breakfast was perfect. The staff was polite... More 

Review collected in partnership with Hilton Hotels & Resorts

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Chicago, United States
1 review
1 of 5 stars Reviewed 2 days ago NEW

I have attended a conference but I would not have booked this hotel for any other event. Worn down appliances. Some areas appear very dirty and not well taken care off. The Restaurant is not recommendable and way overpriced. Besides one good experience with one of their concierges, all other bellmen weren't very helpful at all and it seemed like... More 

Review collected in partnership with Hilton Hotels & Resorts

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San Francisco
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This Hilton was convenient for a sport event held at LaSalle University, about 10-15 minutes away. Down the block, a strip mall has Starbucks, Chipolte, CPK and a Target, which is incredibly convenient. Also, very convenient for getting on and off the freeway. The restaurant on property has a nice ambiance, decent menu, and the bar is also casual dining... More 

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your recent stay and for taking the time to post a review. I was pleased to read that you enjoyed your stay and that the hotel and it's team met you needs and expectations. I do hope that you will choose to stay at the hotel again the next time you are in the area so that... More 

Minneapolis, United States
1 review
1 of 5 stars Reviewed 1 week ago

- Bad service - Bad Parking - Under Construction - Just generally terrible. Hard to find the front desk (is that even possible), once you're there - if your experience is like mine - you'll find someone indifferent to your existence who will later blatantly lie to you.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your recent stay and for taking the time to post a review. I do sincerely apologize that your stay was not what it should have been. The hotel is in fact undergoing a major renovations to all of it's guest floors and public areas and I am truly sorry that this caused your stay not to have... More 

Pittsburgh, Pennsylvania, United States
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a business trip. The Hotel décor is impressive with an Art Deco style. The beds are comfy and the down comforters are a nice touch. They seem to be remodeling, though Iam not sure why. as the hotel is impressive as is. The service was outstanding. Very nice lounge with a warm fireplace and cozy leather loveseats.

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for taking the time to share your thoughts. I was very happy to read that you enjoyed your stay and truly hope that you will choose to stay at the hotel again the next time you are in the area so that you can see the improvements that are being made during the renovation... More 

Hagerstown, United States
1 review
2 of 5 stars Reviewed 1 week ago

We stayed at this Hilton for the convenience to Maneyunk. We overlooked the lack of parking. Our last stay, however was not good. The room was old and outdated. The chairs in the room where all ripped. Bedding was just adequate and the noise during the night was unbelievable.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your recent stay and for posting a review. I would like to apologize that your room was not up to standards and that this caused your stay to be less than it should have been. I do want you to know that the hotel is undergoing a major renovation of all of the guest floors and public... More 

Oklahoma City, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Hotel in desperate need of a facelift, especially the guest rooms! Service was also mediocre. Request to modify my meal to make it healthier were met with the statement .... no substitutions allowed. With other hotels in the immediate vicinity, I will stay somewhere else next time.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your stay and for sharing your thoughts. I apologize if your stay was not all it should have been. As you alluded to in your comments the hotel is in fact undergoing a total renovation of all of the guest floors and public areas. The first three floors of newly renovated rooms will be back in service... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I had no heat in my room and no blankets to mitigate the chill. The heavy curtains were nailed in place and because I faced the reservoir, I had to deal with the icy winds coming through the sheer curtains. The next morning, I waited on breakfast. When it did not arrive at the requested time, I discovered that my... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for sharing your thoughts. As per my response to your guest survey, please accept my apologies for your stay not being all it should have been and for the fact that the issue you raised with the Front Desk about the lack of heat in your room not being handled immediately and in a more hospitable manner. As... More 

Indianapolis, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I had an issue with the heating/cooling in my room. The unit, which was right next to the bed as extremely loud when the fan was on. Unreasonably loud and vibrated the wall and ultimately the headboard of the bed! The furnishings in the room were very worn, not what I would expect from a Hilton property. I do realize,... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you very much for your stay and for sharing your thoughts. As per my previous communications with you the hotel is in fact in the middle of a major guest room renovation project and the issues that you mentioned in your review are being addressed during the renovation and I truly believe you will be pleased with the end... More 

Philadelphia, PA
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were in the area and just had to stop back at the Hilton for dinner to visit our favorite event (wedding) planner Randy. He made our daughter's wedding such a wonderful memory and was such an integral part of the process that when we are near, we stop by to say hello and thanks again! Dinner at the lounge... More 

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review

I was very pleased to read your comments regarding your meal at the Polo, I will be sure to share your very kind comments with all members of the team. Thank you. More 

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Additional Information about Hilton Philadelphia City Avenue

Address: 4200 City Avenue, Philadelphia, PA 19131
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Philadelphia City Avenue 3.5*
Number of rooms: 209
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Also Known As:
Hilton Philadelphia City Avenue Hotel Philadelphia
Hilton Hotel Philadelphia
Philadelphia Hilton

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