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All 82 Philadelphia hotels

Residence Inn Philadelphia Center City

3.0 of 5 Hotel   |   One East Penn Square, Philadelphia, PA 19107 (City Center West)
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Ranked #41 of 82 hotels in Philadelphia
A recent review
3 of 5 stars Reviewed June 4, 2014
Becky G Fenton, Missouri
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398 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Residence Inn Philadelphia Center City
See the most recent reviews
Fenton, Missouri
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 4, 2014

I love Residence Inn hotels - the extra space, free wi-fi, and free food is essential to me when travelling for business. However, this hotel didn't even come close to meeting my expectations. My room, on the 16th floor, didn't receive the free wi-fi. By the time I had discovered this, I had already unpacked and the only possible resolution... More

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Ed F, General Manager at Residence Inn Philadelphia Center City, responded to this review

Becky G, I wanted to thank you first for taking the time in giving us feedback from your recent stay with us. So sorry that the room had WiFi issues on the 16th floor. We are actually in the process of upgrading our entire internet system. It normally works very well but we wanted to enhance the experience more for... More

Ann Arbor
Top Contributor
59 reviews 59 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 2, 2014

We stayed here for three nights over a holiday weekend and overall had a wonderful time. This hotel was next door to the Courtyard by Marriott, and the main Marriott Hotel where we were attending a conference was right behind our hotel. There are so many options for eateries and attractions within walking distance, and the subway station was just... More

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Ed F, General Manager at Residence Inn Philadelphia Center City, responded to this review

Dear A Michigan Mom7, Thanks so much for taking the time in giving a review on the hotel. Very sorry that the sofa bed was not up to Marriott Standards. I'm glad that you did locate local parking since majority of the hotels in the city don't have parking so we have to use 3rd party valet companies that allow... More

Waldwick, New Jersey
Contributor
15 reviews 15 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 1, 2014

My wife and I stayed at this hotel this past weekend. It was a wonderful experience. I was impressed by how nice and friendly everyone at the hotel was. When we needed help in arranging a tour, the hotel staff called and arranged for a van to pick us up. This happened two days in a row. The location is... More

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Rochester, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 1, 2014

I stayed at the Residence Inn at the end of a long week of travel. It was the third hotel of the week and I needed to check out with my car Friday Morning at 5:00 AM to get to an appointment in Long Island before starting the memorial day weekend. Over my two night stay the staff could not... More

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alabama
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 30, 2014

First time visitors to Philly. Location is great for ease of access to Old City and public transit. The hotel staff did a great job recommending places to eat and gave great directions. They also allowed us to check in a few hours early & gave us a room with a view of city hall. The full service breakfast was... More

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CourtyardPhillyDownt, Manager at Residence Inn Philadelphia Center City, responded to this review

Dear Past Guest, I wanted to thank you for taking the time to review our hotel during your last stay. I deeply apologize that your room was missed for housekeeping services. We go over all reviews and and discuss how we can improve everyday and I will share this with my team. Also thank you so much for the positive... More

Randolph, New Jersey
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 27, 2014

We recently stayed at this hotel for one night for a wedding. Agreed with previous reviewer, the location could not be better, right in the center of the city next to City Hall, and within walking distance of Reading Terminal Market, Chinatown, Convention Ctr, and Philadelphia Sightseeing Tours. Upon checked in at the front desk I was greeted by Kelly... More

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Key West, Florida
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed May 23, 2014

I will never stay at this hotel again. I asked for a late checkout and the manager came BANGING on my door yelling to OPEN The door!! I was in the shower and my child was terrified. This manager, Joe, started to change his story and yelled he was the manager, then he was security. HE began to force the... More

Was this review helpful? Yes 3
Ed F, General Manager at Residence Inn Philadelphia Center City, responded to this review

Dear S E, I want to thank you for taking the time to view your opinion of our hotel. As you can see from previous posts that our hotel has been servicing guests for a long time with terrific results. If you would like to contact me personally at 1-215-557-0005 or edward.farrington@marriott.com we could go over this in more detail.... More

Fort Lee, New Jersey
1 review
4 of 5 stars Reviewed May 19, 2014

Car attendant, Thomas, provided an excellent/kind service to me and my family this morning. He helped me to store a few luggages into the trunk of the car. He was sincere and I was very happy to receive his service.

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Mill Hall
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed May 15, 2014

The location couldn't be better!! So close to restaurants, Reading Terminal Market, shops, etc... Our room was very clean, staff was friendly & our view of the town hall from our room was awesome!! We loved the sitting area & our kitchenette had everything we needed.

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Pittsburgh, Pennsylvania
2 reviews
5 of 5 stars Reviewed May 13, 2014

My husband and I recently spent a night at the Philadelphia Residence Inn in Center City. It was only one night but we left very impressed by the staff - the friendliness, efficiency, willingness to accommodate, courtesy. Thomas, I believe he was the bell captain, couldn't do enough to help my husband load my motorized scooter in our car and... More

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Additional Information about Residence Inn Philadelphia Center City

Address: One East Penn Square, Philadelphia, PA 19107
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Philadelphia Center City 3*
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Also Known As:
Residence Inn Philadelphia Center City Hotel Philadelphia
Philadelphia Residence Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style
#37 Romantic Hotel in Philadelphia #43 Business Hotel in Philadelphia
Hotel Class
Number of rooms
269

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