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Hilton Inn at Penn

4.0 of 5 3600 Sansom Street, Philadelphia, PA 19104
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#4 of 82 Hotels in Philadelphia
641 Reviews 4.5 of 5 stars
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641 reviews from our community

Traveler rating
    400
    189
    35
    13
    4
See reviews for
206
93
51
230
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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English first
New York, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Great check in, well appointed room, friendly service. I look forward to my yearly stay at the Inn at Penn. It has a convenient location which is a walkable distance from the 30th Street Amtrak Station. I'll stay here again when I come back next year.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
gmgreg, General Manager at Hilton Inn at Penn, responded to this review

Dear Clinton C, I'm happy to hear that we're your go-to choice for your yearly visit to Philadelphia. We anticipate your return. More

Pasadena, California
Contributor
19 reviews 19 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Lovely, newly renovated, and elegant hotel in the middle of Penn. The rooms are spacious, beautifully appointed, and very luxurious. The staff is very friendly and helpful -- we had a maintenance issue in our room which was fixed immediately. The beds were incredibly comfortable. I love the arts and crafts interior design, which is gorgeous. Also love the environmentally... More

Was this review helpful? Yes 1
gmgreg, General Manager at Hilton Inn at Penn, responded to this review

Dear skypark91107, Thank you for the wonderfully detailed review of your recent stay! I'm glad that your maintenance issue was corrected with haste, and that you were impressed with our green initiatives. Pleas return soon! More

Saratoga Springs, New York
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

From the moment we checked in we were so impressed with the Inn at Penn. The feeling you were being treated as an important guest was so very apparent.The staff was so warm and friendly and catered to your every need. The room was lovely and spacious. The bath products were even a treat. Since we were Penn grads we... More

Was this review helpful? Yes 1
gmgreg, General Manager at Hilton Inn at Penn, responded to this review

Dear hhmck120, I'm glad to hear that we made such an impression! I hope that you'll return when visiting your alma mater. Safe travels. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I was scheduled for a daunting procedure at UPenn and my family and I were extremely well taken care of. The staff was incredibly friendly and helpful, the rooms were picture perfect, and the iPad was a fun touch! My family has been in the middle of several medical battles this year and since I was sent to Penn from... More

Was this review helpful? Yes 1
gmgreg, General Manager at Hilton Inn at Penn, responded to this review

Dear ericajlehman, I'm happy to hear that we were able to make a stressful situation slightly less so for you and your family. Rest assured knowing that when you return you can count on our staff's friendly hospitality. Safe travels. More

lebanon, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Safe place to walk. Many wonderful places to eat , shop and see. Within easy walking distance to University of Penn Hospital and next to Penn Campus. Room was wonderful. Staff very helpful. Would stay here again in a heartbeat. Close to public transportation venues.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
gmgreg, General Manager at Hilton Inn at Penn, responded to this review

Dear Sherry R, Thank you for taking the time to review your recent stay, we appreciate the recommendation and five-star review! We anticipate your return. More

Stow, Ma
Top Contributor
57 reviews 57 reviews
16 hotel reviews
254 helpful votes 254 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We've stayed here before and loved the convenient location to UPenn. Everything is usually fine. This time, however, we got a room next to the elevator banks. HUGE MISTAKE. All night we could hear the doors open and close. Still exhausted.

Was this review helpful? Yes
gmgreg, General Manager at Hilton Inn at Penn, responded to this review

Dear PekingDuck, Thank you for your comments. I'm sorry to hear that a repeat guest such as yourself had a less than restful night's sleep in our hotel. That being said, our rooms have similar soundproofing to other first-class hotels. On any given night we have many guests who stay near the elevator banks. Overwhelmingly, most leave happy and well-rested.... More

Kenilworth, PA, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

I was charged $144.00 for a three hour stay while checking in for a rest between medical treatments across the street. Even know i was told that the room would be only$70.00. thats about $50.00 an hour to stay there. Had i known the "manager" was going to pull a bait and switch on me i would have stayed anywhere... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
gmgreg, General Manager at Hilton Inn at Penn, responded to this review

Dear Robert M, Thank you for bringing this to my attention. Our Director of Front Office Operations has reached out to you to apologize for your experience. It is definitely not demonstrative of the service that we are known for, and to make this right we are processing a refund of the difference between the price you were quoted and... More

Hopewell, New Jersey
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at many Hilton properties over the years and found the Inn at Penn to be absolutely wonderful. The decor is very tasteful (everything flows beautifully); bell and valet service was outstanding along with front desk reception, etc. Thanks for making it a wonderful stay.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
gmgreg, General Manager at Hilton Inn at Penn, responded to this review

Thank you, dackerly, for the kind words and five-bubble review. I'm glad to hear that you enjoyed your time with us, and please visit again soon! More

Senior Contributor
27 reviews 27 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We travelled for 15 days along the USA east coast and we sleep in several hotels but this was absolutely the best!! It's located in the heart of the university city in philadelphia, inside the UPenn campus (one if the most beautiful campus I had seen in USA!!). The rooms are huge and the furniture is fantastic. But the best... More

Was this review helpful? Yes
gmgreg, General Manager at Hilton Inn at Penn, responded to this review

Dear DMMD84, Thank you for taking the time to submit a review! I like the comparisons to the settings of Middle Earth, we are indeed situated on Penn's gorgeous campus (maybe Peter Jackson will consider us for a future shooting location?). Our Living Room that you mentioned is the perfect spot to unwind alone or with friends before turning in... More

Montoursville, Pennsylvania
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had the pleasure of spending a couple of nights here earlier this month while in town to help a family member move into an apartment nearby. I now know where we will stay when we come back to visit them. The room was nicely appointed, clean and good sized. The staff were helpful and courteous. The only complaint I... More

Was this review helpful? Yes 1
gmgreg, General Manager at Hilton Inn at Penn, responded to this review

Dear Gordon S, Thank you for your comments. My apologies for any delays with check-out and retrieval of your vehicle, that is highly unusual. I'll happily pass on your kind words to Michael and to Marco (Penne's General Manager). Thank you for your patronage, and we look forward to your return. More

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Additional Information about Hilton Inn at Penn

Address: 3600 Sansom Street, Philadelphia, PA 19104
Phone Number:
Location: United States > Pennsylvania > Philadelphia > University City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Inn at Penn 4*
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Also Known As:
Hilton Inn At Penn Hotel Philadelphia
Hilton At Penn
Hilton Philadelphia
Hilton Inn Penn
Philadelphia Hilton

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