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Hilton Inn at Penn

4.0 of 5 3600 Sansom Street, Philadelphia, PA 19104
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Hilton Inn at Penn
Hilton Inn at Penn
Hilton Inn at Penn
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724 reviews from our community

Traveler rating
    455
    209
    42
    13
    5
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229
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

Top to bottom, the staff at the Inn at Penn are first class: friendly, professional, efficient. Rooms look classy, with modern touches in the bathroom and tech-friendly bedside desks. We were very happy with our experience.

Review collected in partnership with Hilton Hotels & Resorts

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Wilkes Barre, United States
1 review
5 of 5 stars Reviewed yesterday NEW

The University City location is convenient, as we visited the area for a medical visit to HUP. While there are other hotels in UC area, this one was far superior to them in terms of the service we received from the staff, and the "creature comforts" of the room. While it may not be an ideal place to stay for... More 

Review collected in partnership with Hilton Hotels & Resorts

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North Branford, Connecticut
Contributor
17 reviews 17 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have stayed at the Inn at Penn numerous times. We have always had the same positive experience from the valet guys to the check in and everything in-between. Could not imagine staying anywhere else in the area. The rooms are remodeled, comfortable and very quiet. Sleep quality is top notch! Thank you Hilton for this true gem.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
gmgreg, General Manager at Hilton Inn at Penn, responded to this review

Dear heartsoulct, Thank you for taking the time to submit a review. We especially like to read the comments of loyal guests who have stayed with us time and time again. Consistency is what we strive for, and I'm glad to hear that this has been reflective of your experience. We look forward to your next visit. More 

1 review
1 of 5 stars Reviewed 3 days ago NEW

The room was very nice, but the service was so bad that it entirely ruined my trip. When I arrived, the front desk asked for credit card (which I thought was just for incidentals) and charged me $165 without telling me even though I already paid. When I checked out they charged me again! So now I have about $400... More 

Was this review helpful? Yes
gmgreg, General Manager at Hilton Inn at Penn, responded to this review

Jessica, Thank you for taking the time to post your feedback. Please accept our sincere apology. We want you to know that the comments we receive from our guests are taken very seriously and your experience will help us to improve. Again, please accept our apologies for the inconvenience you experienced. We will reach out to you shortly and resolve... More 

New Britain, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Excellent stay and accommodations. I will definitely be returning to this Hotel in the near future. Pleasant staff, Fantastic rooms, Fitness Center is immaculate, I will recommend this Hotel to all I know.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
gmgreg, General Manager at Hilton Inn at Penn, responded to this review

Dear Jeremy, Thank you for the glowing review and recommendation. As you experienced first-hand, we strive to provide a consistently excellent experience for all of our guests. We're glad that you enjoyed your stay, and we look forward to seeing you again soon. More 

stewartsville, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

The hotel is very nice and well decorated. There were a couple of things that I didn't like. The tape on the sheetrock in the bathroom was coming down. The sink in the bathroom drained very slowly. The shower overflowed into the rest of the bathroom

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
gmgreg, General Manager at Hilton Inn at Penn, responded to this review

Dear Ellen, Thank you for your comments. We've dispatched our maintenance team to the room you occupied since your departure to address the issues you mentioned. I apologize for any inconvenience, and hope that you return to see us in the future. Safe travels. More 

1 review
4 of 5 stars Reviewed 5 days ago NEW

Nice location to explore University area and Philly city. Started each day with great hotel breakfast then explored Philly including Reading Terminal, Chinatown. La Columbe coffee house,and Fabric Row. Ended each night with nightcap in hotel bar. Safe area with available parking.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
gmgreg, General Manager at Hilton Inn at Penn, responded to this review

Dear williamy154, Thank you for staying with us during your weekend getaway. It sounds like you covered a lot of ground. As we strive for perfection, if there's anything that we can do to achieve a higher service score from you in the future, please don't hesitate to contact me directly. Safe travels. More 

Sea Isle City, NJ, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

The bathroom was so lovely that I actually took pictures of it. (I don't usually do this.) The shower was especially nice. We stayed at The Inn at Penn because of its location. I had a doctor's appointment the next day and the hotel was just a few blocks away so that I could walk to the appointment. The Inn... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
gmgreg, General Manager at Hilton Inn at Penn, responded to this review

Dear Edward, Thank you for your comments. I'm glad to hear that our bathroom made such and impression! I hope you'll have the chance to return for a recreational visit in the future. More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a great location for the University, the rooms are of a good size and the check-in and welcoming staff were very friendly and hospitable. The bar downstairs was OK, but the area has lots of restaurants and bars to suit different budgets. If you need to be on this side of town then this is a good bet.

Was this review helpful? Yes
Huntingdon Valley, Pennsylvania
Contributor
14 reviews 14 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had to fly in from Clearwater, FL because my husband had a test at HUP. Instead of coming all the way back to our home in Huntingdon Valley, we chose to stay close to the hospital and not fight rush-hour traffic. We received a patient rate which was a surprise. The hotel people couldn't be more gracious or willing... More 

Was this review helpful? Yes
gmgreg, General Manager at Hilton Inn at Penn, responded to this review

Dear ne121, Thank you for submitting a review. I'm glad to hear that any inconveniences you experienced were rectified by our staff with a sense of urgency. We appreciate your recommendation, and hope that you'll have an opportunity to visit again. More 

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Additional Information about Hilton Inn at Penn

Address: 3600 Sansom Street, Philadelphia, PA 19104
Phone Number:
Location: United States > Pennsylvania > Philadelphia > University City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Inn at Penn 4*
Number of rooms: 243
Reservation Options:
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Also Known As:
Hilton Inn At Penn Hotel Philadelphia
Hilton At Penn
Hilton Philadelphia
Hilton Inn Penn
Philadelphia Hilton
Hotel Style:
#3 Romantic Hotel in Philadelphia
#3 Spa Hotel in Philadelphia
#3 Family Hotel in Philadelphia
#4 Luxury Hotel in Philadelphia
#7 Business Hotel in Philadelphia
#7 Green Hotel in Philadelphia

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