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All 82 Philadelphia hotels

Westin Philadelphia

4.0 of 5 Hotel   |   99 South 17th St at Liberty Place, Philadelphia, PA 19103 (City Center West)
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Westin Philadelphia
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79%
Ranked #32 of 82 hotels in Philadelphia
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 2 days ago
brennanm31 Boston, Massachusetts
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772 people have reviewed this hotel

Traveler rating
    350
    263
    98
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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English first
Boston, Massachusetts
1 review
3 of 5 stars Reviewed 2 days ago NEW

I just wanted to recognize one of the front desk staff at the Westin Philadelphia for her amazing service and attitude this past weekend. My boyfriend and I stayed over from Saturday afternoon to Sunday morning, 7/5- 7/6/14. We interacted with the front desk on multiple occasions, and on both days we spoke with Melissa. She was so upbeat, so... More

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New York City, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Arrived at 4:30 pm on Friday - rooms were still not available for check-in. Had to wait an hour with a very pregnant wife and toddler. The front-desk attendant/receptionist seem was very cold and dismissive - he did not show an ounce of remorse/sympathy for our situation. I explained that my pregnant wife (8 months) needed to lie down soon... More

Was this review helpful? Yes 1
WestinPhGM, General Manager at Westin Philadelphia, responded to this review

Firstly, Thank you for taking the time to share your experiences on TripAdvisor.com. My name is Ryan Sistare and I serve as the General Manager of the Westin Philadelphia. As a father of two young boys, I completely understand your family’s frustrations during checkin process. Please accept my humble apologies on behalf of the entire team as we were not... More

Oxford, United Kingdom
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Really disappointed with this Westin. There is not one positive point I can find and for is he brand this is highly unusual I booked a Grand Deluxe room, ended up with something that was fairly average, and they couldn't even provide bedding that fitted the bed properly. Internet, parking etc are all overpriced - it's just feels like you... More

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WestinPhGM, Manager at Westin Philadelphia, responded to this review

Dear MulhollandP, My name is Ryan Sistare and I serve as General Manager for The Westin Philadelphia. Thank you very much for taking the time to share your comments about your recent experience at our hotel and thank you for your loyalty to Starwood Hotels. Please accept my apologies for the numerous issues your experienced during your stay as this... More

Richmond, Virginia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

No free wi-fi?? $9.95 for under 4 hours and $19.95 for over 4? Almost $20 for wifi??? Shame on you for nickel and diming us! Westin, you are better than that- so many great things- gym, location, overall cleanliness, but I was appalled by the wi-fi charges.

Was this review helpful? Yes 1
Jamestown, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I was recently in Philly for the 2014 NHL Draft and the hotel was perfect. The staff was able to help with everything from fine dining, to shuttle service, to simply refilling my water supply as it was HOT! If I were to ever visit Philly for pleasure I would stay here in a heartbeat!

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WestinPhGM, General Manager at Westin Philadelphia, responded to this review

Dear Greg V., Thank you for your generous feedback about your stay last week! It was our true pleasure to host the NHL Draft and your feedback is indicative of the efforts the team put into your arrival. Having said that, we strive to provide superior service to all of our guests, so please take the opportunity to stay with... More

Senior Contributor
23 reviews 23 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I scored this amazing hotel on Hotwire, but by the service we received you wouldn't know it! We arrived early and our room was to be a King bed. They gladly upgraded us to 2 queen beds and held our luggage while we went sightseeing. Upon our return, after check-in (3:10), our room was not ready. They offered us a... More

Was this review helpful? Yes 1
WestinPhGM, General Manager at Westin Philadelphia, responded to this review

Dear Kate N, First and foremost, thank you for taking the time to share your experience on TripAdvisor. Our team takes each of comment as a distinct reflection of our ability to serve. We especially appreciate your business through Hotwire.com. We could not be more pleased that you enjoyed the desserts at the Winthrope and Valentine bar. I would also... More

Fort Lauderdale, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My experience at this property was wonderful from the moment I stepped in the door I was taken in by the beautiful lobby as well as the welcoming and knowledgeable staff. My room was freshly renovated and well appointed and super comfortable bed. The location is close to the downtown area attractions. I had chance to be in the elevator... More

Was this review helpful? Yes 1
WestinPhGM, Manager at Westin Philadelphia, responded to this review

Dear Robbie H, First and foremost, thank you for taking the time to share your experience on TripAdvisor. Second, it is always a pleasure to interact with a guest in person. On behalf of the entire team, I hope daughter was able to take in some of the sights that Geri, our concierge, recommended. In addition, thank you for your... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

This was not the first time I have stayed at this particular Westin in Philadelphia, but it is the first time I will be able to recall a specific business trip. As an out of town business guest my stay was a week long. After long hours in my office the beginning of the week it was nice for some... More

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WestinPhGM, General Manager at Westin Philadelphia, responded to this review

Dear NM3333 First and foremost, thank you for taking the time to share your experience on TripAdvisor. Our team takes each of comment as a distinct reflection of our ability to deliver upon the Westin Experience. We could not be more pleased that you enjoyed the desserts at the Winthrope and Valentine bar. We recently used your feedback in an... More

Dublin, Ireland
Contributor
17 reviews 17 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just back from an all too short trip to Lovely Philly, stayed at the Westin and was not dissapointed. Great location right in the heart of downtown and only a short enjoyable stroll to most of the touristy attractiions. we stayed as a group so checkin etc was already completed before we got there, rooms were very nice and comfortable... More

Was this review helpful? Yes 1
Silver Spring, Maryland
1 review
5 of 5 stars Reviewed 2 weeks ago

We had our wedding earlier this month at the Westin on June 6th. We live in the DC area but were adamant about having our wedding back 'home' in Philly, so after seeing quite a few center city venues in 2013, we decided to book the Westin based on the comfort level we had after our mtg with Marion Tambone... More

Was this review helpful? Yes
WestinPhGM, Manager at Westin Philadelphia, responded to this review

First and foremost, thank you for taking the time to share your experience on TripAdvisor. Our team takes each of comment as a distinct reflection of our ability to serve. Congratulations to you and your bride from your Westin Philadelphia family! I will be sure to share your feedback with the Marion, Dang, Pat, and the rest of the team.... More

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Additional Information about Westin Philadelphia

Address: 99 South 17th St at Liberty Place, Philadelphia, PA 19103
Location: United States > Pennsylvania > Philadelphia > City Center West
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Philadelphia 4*
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Also Known As:
Westin Philadelphia Hotel Philadelphia
Philadelphia Westin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#8 Green Hotel in Philadelphia #13 Luxury Hotel in Philadelphia #20 Business Hotel in Philadelphia #27 Romantic Hotel in Philadelphia #29 Family Hotel in Philadelphia
Hotel Class
Official Description (provided by the hotel)
Situated in the heart of a city rich with history, The Westin Philadelphia is convenient to Liberty Place, upscale shopping, award-winning restaurants, museums and historical attractions, including the Liberty Bell, Independence Hall and the Constitution Center. Our hotel features 294 guest rooms with 19 suites, business center, fitness facility, and on-site dining at citygrange. ... more   less 
Number of rooms
294

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