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All 82 Philadelphia hotels

Westin Philadelphia

4.0 of 5 Hotel   |   99 South 17th St at Liberty Place, Philadelphia, PA 19103 (City Center West)
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79%
Ranked #29 of 82 Hotels in Philadelphia
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed yesterday
HesInMe7 Abuja, Nigeria
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805 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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English first
Abuja, Nigeria
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

In town for the Scenic Schuylkill Century bike ride. Check-in was swift and impersonal: the lady at the SPG desk barely looked at me, grabbed my ID and swiped my credit card. Any chance for a suite upgrade (SPG Platinum), perhaps? No. The boisterous wedding reception taking place in the lobby when we arrived didn't help. The room, on the... More

Was this review helpful? Yes 1
New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

I come here often on business and not only is the hotel great with a recently renovated modern vibe, the service from the staff is exceptional. The rooms are clean and comfortable and the hotel's location is central to a lot of attractions, shopping, and dining.

Was this review helpful? Yes 1
Emma S, Guest Relations Manager at Westin Philadelphia, responded to this review

Thank you for your continued loyalty! I am so pleased to hear you find our service to be exceptional – We aim to please! We look forward to welcoming you back again soon. Many Thanks, Emma S, Guest Relations Manager More

Dallas, Texas
Contributor
13 reviews 13 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a good business hotel in downtown Philly. Nice lobby and entrance. I dont spend much time at hotel bars, but this has an inviting atmosphere. Professional service at the front desk. Nice rooms, not tiny but not overly spacious. Room service quality is good, I don't love the menu but I'm probably being a bit picky. I've stayed... More

Was this review helpful? Yes 1
Emma S, Guest Relations Manager at Westin Philadelphia, responded to this review

We are delighted to hear that you prefer our hotel over others in the local area! We aim to provide clean, comfortable and welcoming guest rooms – It sounds like you felt this was the case! I regret you did not like the room service menu – We change it regularly and I will pass your comments on to the... More

1 review
5 of 5 stars Reviewed 1 week ago

I've been going to this hotel for a while. It's a great Westin and the new look inside is great. The staff is extremely helpful with that level of customer service you come to expect from the Westin. If you are looking for a top quality place to stay in the middle of the city, with walking distance to everything,... More

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Emma S, Guest Relations Manager at Westin Philadelphia, responded to this review

Thank you for your continued loyalty! I am happy to hear our staff took good care of you and you enjoyed our location – We love it too! We look forward to welcoming you back again in the near future! Many Thanks, Emma S, Guest Relations Manager More

1 review
5 of 5 stars Reviewed 1 week ago

From the entrance to exit, start to finish... I encountered friendly welcoming helpful staff . Check in and out was flawless. In suite dining was timely. The bartenders were friendly and helpful. The doormen helped with a cab in seconds!

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New York City
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The staff is friendly , the hotel is very chic. I don't know if the staff is slow or if the hotel is low on staff members at night, but I made a request at the front desk and had to call several times to get it done. Either way the room was nice , the lobby is modern looking.

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Frederick, Maryland
Contributor
19 reviews 19 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is situated right in the downtown Philadelphia. If you are here to see the historical attractions, this hotel will be very convenient. You could walk to most of the attractions and Chinatown. The hotel provide excellent customer service and the rooms are very well kept and updated. The rooms are very clean and provides the guests with free... More

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Falmouth, Massachusetts, United States
Top Contributor
61 reviews 61 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I went here for an educational program that ran three days. Reception/registration was the worst experience I have ever had at ANY hotel! The staff is rude and unwilling to help in any situation. The staff repeated to many customers for hours on end "We will have rooms available after 2 or 3 PM." Hundreds of people were arriving for... More

Was this review helpful? Yes 1
WestinPhGM, General Manager at Westin Philadelphia, responded to this review

My name is Ryan Sistare and I serve as the General Manager of The Westin Hotel Center City. Thank you for taking the time for sharing your experiences on TripAdvisor.com. After reading your comments, our team is very disappointed to learn of your experiences, as they are not indicative of our service standards. If possible, I would like to address... More

Asheville, North Carolina
Contributor
14 reviews 14 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Our stay at the Westin Philadelphia and the service we received was excellent. Room was large and comfortable, well-appointed, and clean. The hotel is situated within walking distance of many of the Philly attractions: historic district, City Hall, Reading terminal, and many fine restaurants (Del Frisco, Davio's. Devon). Staff - especially the concierge staff - were excellent and very helpful... More

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Senior Contributor
25 reviews 25 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My friend and I stayed at The Westin for a long weekend. The staff was extremely friendly from the time we arrived until the time we left. The room was a great size. I was expecting it to be smaller because we were in a city. We were pleasantly surprised. The concierge was extremely helpful. Richard recommended the Phlash for... More

Was this review helpful? Yes 1
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Additional Information about Westin Philadelphia

Address: 99 South 17th St at Liberty Place, Philadelphia, PA 19103
Location: United States > Pennsylvania > Philadelphia > City Center West
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Philadelphia 4*
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Also Known As:
Westin Philadelphia Hotel Philadelphia
Philadelphia Westin

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