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All 82 Philadelphia hotels

Westin Philadelphia

4.0 of 5 Hotel   |   99 South 17th St at Liberty Place, Philadelphia, PA 19103 (City Center West)
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79%
Ranked #28 of 82 hotels in Philadelphia
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 6 days ago
drmomaa Asheville, North Carolina
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798 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Falmouth, Massachusetts, United States
Top Contributor
61 reviews 61 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I went here for an educational program that ran three days. Reception/registration was the worst experience I have ever had at ANY hotel! The staff is rude and unwilling to help in any situation. The staff repeated to many customers for hours on end "We will have rooms available after 2 or 3 PM." Hundreds of people were arriving for... More

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WestinPhGM, General Manager at Westin Philadelphia, responded to this review

My name is Ryan Sistare and I serve as the General Manager of The Westin Hotel Center City. Thank you for taking the time for sharing your experiences on TripAdvisor.com. After reading your comments, our team is very disappointed to learn of your experiences, as they are not indicative of our service standards. If possible, I would like to address... More

Asheville, North Carolina
Contributor
13 reviews 13 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Our stay at the Westin Philadelphia and the service we received was excellent. Room was large and comfortable, well-appointed, and clean. The hotel is situated within walking distance of many of the Philly attractions: historic district, City Hall, Reading terminal, and many fine restaurants (Del Frisco, Davio's. Devon). Staff - especially the concierge staff - were excellent and very helpful... More

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Senior Contributor
25 reviews 25 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

My friend and I stayed at The Westin for a long weekend. The staff was extremely friendly from the time we arrived until the time we left. The room was a great size. I was expecting it to be smaller because we were in a city. We were pleasantly surprised. The concierge was extremely helpful. Richard recommended the Phlash for... More

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Thank you to the Westin Philadelphia for an amazing wedding venue for my sons' August nuptuals. Marion was our wedding coordinator and was with us every step of the way. She was always available to us, and that really put us at ease. Pat was our master of ceremonies the day of the wedding and did a wonderful job! The... More

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WestinPhGM, General Manager at Westin Philadelphia, responded to this review

My name is Ryan Sistare and I serve as the General Manager of The Westin Hotel Center City, It was a true pleasure to host you family last weekend for your son and new daughter in law. They were incredibly engaging with with our staff, up to and including some other their special desserts. Marion, Pat, and the rest of... More

Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Went to a wine pairings event last evening at the Westin. We really enjoyed ourselves…the wine, the food and the atmosphere were wonderful. Nice to see all of the positive changes going on in the Westin! As always, the staff there is a dream—very customer service focused. The new lobby décor is cool and inviting--the new wines they are stocking... More

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Jacksonville
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed one night for a conference in August. The hotel is recently remodeled and absolutely beautiful. What made this stay fantastic besides the great room, upscale bathroom and super soft sheets is the amazing staff. Everyone from the valet to the bartender was super accommodating. For example, I forgot my cell phone in my car and realized it as the... More

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Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 2 weeks ago

Good location with good service for a business trip. Room quality is excellent especially for Starwood Preferred Guest members. Location is excellent with Rittenhouse Square a short walk away giving access to a range of excellent restaurants.

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New York
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was really torn between three and four stars for this one. Westin Philadelphia is no doubt a beautiful, well-appointed hotel in a superb location. The room was nice and posh, especially the bathroom. However, there were so many small things wrong that I had to deduct a couple of stars. To warrant a five-star rating, they really need to... More

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WestinPhGM, General Manager at Westin Philadelphia, responded to this review

Dear NYCWDB, Thank you for taking the time to share your experiences on Tripadvisor.com and for being loyal to Westin Hotels. My name is Ryan Sistare and I serve as the General Manager of The Westin Philadelphia Center City. First, thank you for your positive comments about the cleanliness and recent renovations to the hotel. It is always gratifying to... More

Waterford, Ireland
Contributor
14 reviews 14 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Amazing rooms, esp for Starwood preferred guests on 11th floor. Super service, nice bar, small but functional gym. Adequate restaurant but with so many other restaurants in Philadelphia Delphic it hardly matters.

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Fairfield, Ohio
Contributor
15 reviews 15 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This review is for the conference center. I visited this hotel for a work conference. The hotel is beautiful. The service was perfect. The mall attached is cool. I didn't stay at this hotel for the weekend because it is very expensive and there were close by alternatives that were very affordable.

Was this review helpful? Yes
WestinPhGM, General Manager at Westin Philadelphia, responded to this review

Dear Outdoorsprirts, Thank you for taking the time to share your experiences on Tripadvisor.com and for being loyal to Westin Hotels. My name is Ryan Sistare and I serve as the General Manager of The Westin Philadelphia Center City. Thank you for your positive feedback about the meeting rooms ans your overall conference experience. It is gratifying to hear your... More

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Additional Information about Westin Philadelphia

Address: 99 South 17th St at Liberty Place, Philadelphia, PA 19103
Location: United States > Pennsylvania > Philadelphia > City Center West
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Philadelphia 4*
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Also Known As:
Westin Philadelphia Hotel Philadelphia
Philadelphia Westin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#11 Green Hotel in Philadelphia #11 Luxury Hotel in Philadelphia #19 Business Hotel in Philadelphia #27 Romantic Hotel in Philadelphia #29 Family Hotel in Philadelphia
Hotel Class
Official Description (provided by the hotel)
Situated in the heart of a city rich with history, The Westin Philadelphia is convenient to Liberty Place, upscale shopping, award-winning restaurants, museums and historical attractions, including the Liberty Bell, Independence Hall and the Constitution Center. Our hotel features 294 guest rooms with 19 suites, business center, fitness facility, and on-site dining at citygrange. ... more   less 
Number of rooms
294

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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