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Westin Philadelphia

GreenLeadersBronze level
99 South 17th St at Liberty Place, Philadelphia, PA 19103
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Westin Philadelphia
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Westin Philadelphia
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37 reviews from our community

Traveler rating
    14
    11
    4
    5
    3
See reviews for
9
8
3
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brick, New Jersey
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just arrived home from a two day trip for fun to Philly. We had been a bit nervous reading so many negative reviews leading up to our stay.. Happy to say, the hotel was awesome. Great location, plenty of bars and restaurants within walking distance. Upon arrival, check in was a breeze. All the staff we encountered were very friendly.... More 

Was this review helpful? Yes 1
Sacramento, California
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 days ago NEW

The hotel is what you would expect for a Westin hotel and has all the features you need for a business conference. Westin beds are amazing so that is a plus. The bonus is that the location is great and the staff is extremely friendly. From the valet to the baggage check, front desk, and concierge, everyone was helpful. A... More 

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Michigan, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I would highly recommend the Westin Philadelphia. The rooms were great and the staff was awesome. I was there for a meeting and the meeting rooms were clean, private and the food was excellent. I give the whole operation 5 Stars!

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Glenolden, Pennsylvania
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed at this hotel on May 9, 2015 for his birthday since we wanted to be near the restaurant where we had reservations at and not have to worry about having some cocktails and driving. We stayed for one night and we were each given complimentary cocktails for his birthday from the front desk. The gentleman... More 

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california
Top Contributor
64 reviews 64 reviews
21 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Rooms small. Dated. Room service food not great and not good. Robes are flimsy and amenities lacking. Unlikely to stay again. I didn't check out the gym but there was little desire to spend more time than I had to here.

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Philadelphia, Pennsylvania
Contributor
20 reviews 20 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel is located in a central location near Rittenhouse square in Philadelphia, but there is nothing particularly impressive about the hotel. Particularly problematic is the lack of a good restaurant in the premises.

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New York City, New York
Contributor
12 reviews 12 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 2 nights with family (small children). I was surprised to see some other reviewers have less positive experiences with the service. the protest was going on, but i cant hold that against the hotel. In general, starwood is very inconsistent from hotel to hotel and also with central reservations. I have gold status, and in many cases, have... More 

Was this review helpful? Yes 1
Jamestown, New York
Contributor
17 reviews 17 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I was there for work on a very busy part of their sporting calendar and the Westin could not have been better prepared and executed flawlessly. The staff was wonderful, the rooms were perfect, and the bar was a pleasant place to finish up the night, every night.

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WestinPhGM, General Manager at Westin Philadelphia, responded to this review

Dear Greg V., Thank you for taking the time to review the Westin Philadelphia on TripAdvisor.com. It is wonderful to learn that you had yet another great experience. Your loyalty to this hotel is incredibly valuable. Please let me know if I may ever be of assistance. Be Well, Ryan P. Sistare, CHA General Manager The Westin Hotel Philadelphia Center... More 

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

One reader said sleeping in your car would be better, I do not necessarily disagree. The Westin is just a step below the luxury St. Regis brand, but the staff at this hotel had not gotten that memo. Let's momentarily ignore that very loud labor dispute outside with the baby crying that was totally disruptive and let's talk about how... More 

Was this review helpful? Yes 1
WestinPhGM, General Manager at Westin Philadelphia, responded to this review

Dear Yalebulldog, Thank your for taking the time to share your Westin Philadelphia experience on TripAdvisor.com. It is evident from your posts and your SPG profile that you are very loyal to Starwood hotels and I would like to thank you for your business. Overall, there is no doubt that we had opportunities during your most recent stay and I... More 

Portland, Maine
Top Contributor
63 reviews 63 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

We chose this hotel based on other reviewers' comments about location. It is easily within walking distance of Independence Mall and the historical sites. Also close to walk to restaurants in Rittenhouse square. The room was clean and perfectly nice- no complaints there. The staff was superlative. Overall, a little pricey, but what do you expect in the city. One... More 

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WestinPhGM, General Manager at Westin Philadelphia, responded to this review

Dear ChrisMVSS, Thank your for taking the time to review the Westin Philadelphia on TripAdvisor.com. It is always great to hear from a Top Contributor!!! As your comments indicate, we strive to provide exceptional service to each and every guest. Also, thank you for mentioning the PHLASH bus!! Please know that this is one of the best ways to get... More 

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