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Westin Philadelphia

4.0 of 5 99 South 17th St at Liberty Place, Philadelphia, PA 19103
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Westin Philadelphia
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Westin Philadelphia
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818 reviews from our community

Traveler rating
    371
    275
    107
    42
    23
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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Philadelphia, Pennsylvania, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Let me start by saying the only saving grace (and reason for two stars vs. one star) is the fact that the hotel itself, and the rooms, are beautiful. I was married the end of September, and while we had the wedding at another venue (not another hotel), we chose the Westin for our wedding room block for all of... More

Was this review helpful? Yes 3
WestinPhGM, General Manager at Westin Philadelphia, responded to this review

Dear EBoots, My name is Ryan Sistare and I serve as the General Manager of the Westin Philadelphia Center City. Thank you for joining TripAdvisor.com and speaking about our hotel for your first review. Most importantly, congratulations on such an incredible life event! After reading you comments this morning, I was quite alarmed with your feedback and immediately pulled together... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Our stay was enjoyable. The room was nice, the bed was super comfty. Richard, the Concierge, was extremely helpful and friendly. However, the gentleman who checked us in wasn't as pleasant.Overall, good stay.

Was this review helpful? Yes 1
WestinPhGM, General Manager at Westin Philadelphia, responded to this review

Dear Karina G, Thank you for taking the time to review us on Tripadvisor.com We appreciate your business and the positive feedback. We will be celebrating your comments about Richard at our next meeting. In addition, thank you for the feedback regarding the front desk - I have already brought it to the Dir. of Front Office and it will... More

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

Nice enough hotel, nice bar. Really good area with an easy walk to Rittenhouse and other parts of the city. I just didn't care for the mall atmosphere - having to take an elevator to the main lobby, and two elevators to get out of the building. And getting down to the parking lot if you do self-parking was a... More

Was this review helpful? Yes 2
WestinPhGM, General Manager at Westin Philadelphia, responded to this review

Dear Susan MB, My name is Ryan Sistare and I serve as the General Manager of the Westin Philadelphia Center City. First and foremost, thank you for sharing your experiences with your fellow travelers on TripAdvisor.com. After reviewing you comments, I would like to address a couple of your key concerns: 1. Self-parking is actually not part of the hotel... More

Tampa, Florida
Top Contributor
293 reviews 293 reviews
29 hotel reviews
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a great hotel with spacious rooms for a downtown hotel and large areas conducive to conference meetings and lunches. The food for the conference was good and hot every time it was delivered. The AC seemed to be controlled by motion sensors, so I came back in the room each day and it was stagnant and had to... More

Was this review helpful? Yes 1
Bangkok, Thailand
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

The room is very spacious. The bed is very comfortable. I was surprised when I saw a running machine in our room. The environment is very quiet and private. The hotel staff are very professional. The hotel location is right in the middle of Philadelphia. Shopping is 2 blocks away. The metro is within 3 minutes walking. There is a... More

Was this review helpful? Yes
WestinPhGM, General Manager at Westin Philadelphia, responded to this review

Dear MB, Thank you for taking the time to review us on TripAdvisor.com! We appreciate your business and the positive feedback. The next time you are in Philly, we hope that we may take care of you again. At Your Service, rps Ryan Sistare, CHA General Manager More

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Stylish and elegant décor in the lobby, average rooms, very friendly staff, but my room was horribly dusty. There were piles of dust on the base boards and bed frame, and was by far the dustiest room I have ever stayed in. Paper products (cups, napkins, coasters) were all dirty. Not enough outlets (none by the bed).

Was this review helpful? Yes 1
WestinPhGM, General Manager at Westin Philadelphia, responded to this review

Greetings Nicole A My name is Mike Yacoub, Director of Operations at the Westin Philadelphia. I like to take the opportunity to thank you for your recent stay and your Trip Advisor review. I am glad that you enjoyed our newly renovated décor in the Lobby and our friendly staff. I totally agree with you that our rooms for the... More

Dallas
Top Contributor
268 reviews 268 reviews
91 hotel reviews
141 helpful votes 141 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A rather perfunctory check-in process led to an average size 4-star hotel room. Clean, all amenities as expected. One small free bottle of water per day (two people staying). Quiet nights (high floor), but water pipe flow from adjacent or upper rooms was quite noisy. Knowledgeable and friendly concierge. Stylish lobby on 2nd floor with bar and minor food service.... More

Was this review helpful? Yes
Bernalillo, New Mexico
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here while we were attending my sisters wedding. We arrived late on the evening of 09.25.2014. There was road construction on 17th Street and getting to the hotel was a problematic; however, a quick call to the hotel and we were greeted by the friendly front desk staff with alternate directions to the parking structure.... More

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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Bland and business like. The service and the welcome at check-in/reception varies between loud and impersonal or down right rude. The downstairs lobby welcome is the worst. WIFI is really expensive. The hotel generally feels dark and lacking in natural light.

Was this review helpful? Yes 1
WestinPhGM, Manager at Westin Philadelphia, responded to this review

Greetings Mr. MattCooke My name is Mike Yacoub, Director of Operations of Westin Philadelphia. Thank you very much for your recent stay in our hotel. It came to my attention that you were not impressed with our check in process, please accept my personal apologies in that regards. Our goal is to go above and beyond with all our guests,... More

Grand Prairie, Texas, United States
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Great location - walking distance to many attractions (15 min) and comfortable room. Check in was short and not informative - but she could have been having a bad night. The concierge was very friendly and helpful regarding great restaurants.

Was this review helpful? Yes
Emma S, Guest Relations Manager at Westin Philadelphia, responded to this review

Thank you for your feedback. I am glad you found our location convenient – We love it to! I apologize that your check in agent was not welcoming – I will mention this to the front office manager, however I can assure you that what you experienced is a rare occurrence. I am so pleased our concierge teams were able... More

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Additional Information about Westin Philadelphia

Address: 99 South 17th St at Liberty Place, Philadelphia, PA 19103
Location: United States > Pennsylvania > Philadelphia > City Center West
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Philadelphia 4*
Number of rooms: 294
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Also Known As:
Westin Philadelphia Hotel Philadelphia
Philadelphia Westin

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