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Sheraton Suites Philadelphia Airport

3.5 of 5
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4101 B Island Avenue, Philadelphia, PA 19153
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Sheraton Suites Philadelphia Airport
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Ranked #65 of 83 Hotels in Philadelphia
A recent review
3 of 5 stars reviewed yesterday
hk6724
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41 reviews from our community

Traveler rating
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    6
    14
    5
    7
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7
7
2
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
3 of 5 stars Reviewed yesterday NEW via mobile

I reserved my reservations through the SPG Website and it was confirmed on my mobile app. When I arrived at the front desk there was no record of my reservation. Brandi and Ikea upon my arrival were very helpful in handling the situation. As far as the hotel room it definitely should have been much cleaner. The vanity appearance in... More 

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Euless, Texas
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

I just spent the night at the Sheraton suites and the hotel was very clean, priced fairly, staff was super nice, and the room was amazing. Everything looked like it was new, very well kept room and the bed was super comfy. I would recommend this place if you need a hotel close to the airport.

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1 review
5 of 5 stars Reviewed 3 days ago NEW

This hotel is conveniently located close to the airport with free hotel shuttle. The hotel is clean and the front desk staff are extremely friendly, professional, and helpful. Every afternoon/evening front desk members Tiffany and Shakeya (spelling) greeted me with a smile. The restaurant food is great! Try the chicken fettuccini with a side of broccoli. .yum!! Room clean and... More 

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Senior Contributor
21 reviews 21 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Old. But well maintained .. I guess the low rating has more to do with the shuttle service. What good is an airport hotel, if the van to take passengers to and fro the terminal is an old piece of junk, which doesn't run properly or on time? Skip this one

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Roseville, California
Top Contributor
137 reviews 137 reviews
25 hotel reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The Sheraton Suites is convenient to the airport and has a restaurant and bar. While the rooms are large, nicely equipped suites, the rooms are old and need updating, especially the bathrooms. My bath had cracked tiles with mold in the grout, and the toilet seat was not properly bolted down. The shower faucet was so loose it was a... More 

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Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for staying with us and your feedback. We have shared with our Executive Committee the areas of opportunity and have made the adjustments needed to correct the challenges you meet with your guest room. You will also be happy to know that in the near future we will undergo a major renovation that will encompass the... More 

Los Angeles, California
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 5 days ago NEW

Got here tonight after a long drive. Aniysa at the front desk was really,really helpful and took care of us fast, gave us a great room and included wifi. Thank you for make it us feel at home after a long day.

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Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response, we are happy to see that you recognized one of our great associates, Aniysa. She is a true asset to our team. Addtionally we will share your comments with the remainder of our team as well. We hope to have another opportunity to be of service to you in the near future. Warm... More 

Delhi
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This seems to be like an old property. Furnishings look dated and old, and wall paper / tiles falling off. Property definitely needs maintenance. The dining area is managed by just 2 waiting staffs and we did the mistake of having breakfast. Food is very expensive and not that great. There is an airport shuttle available which can be availed.... More 

Was this review helpful? Yes
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response. We have reviewed your comments and shared with our Executive team members to correct our opportunities moving forward. You will also be happy to hear that we will undergo a major renovation in the near future that will encompass your concerns regarding your comments. We hope in the near future we have an... More 

1 review
1 of 5 stars Reviewed 1 week ago

Long story short the hotel staff as well as security treated our group along with our young children like we committed a crime .of you plan to stay here as a group do not do it ! We were targeted and was told we were being "watched" for allegedly exceeding the occupancy of the rooms and when we asked to... More 

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Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for you comments and we do apologize if you felt uncomfortable during you stay from our security team. I have addressed this with the Director of the company and have bought immediate resolution. Our hotel does have policy regarding volume of occupancy per room for safety reasons and hotel codes and is not intended to disrupt... More 

Sofia, Bulgaria
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

While the room was clean, it was very dark especially in the work space area as it opened onto the hallway and thus had to keep drapes drawn if I didn't want everyone to be able to see into the room. There were absolutely no amenities or snacks in the room besides a coffee pot. As others have noted, they... More 

Was this review helpful? Yes
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your comments, we are sorry to see that we did not meet your expectations. I have taken time with our team to share your comments and make the necessary adjustments to meet expectations expected moving forward. You will also be happy to hear that we are planning on a major renovation in the near future... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

As a first time guest here, I would like to give the ultimate thank you and moment of appreciation and gratitude to Ms. Tiffany Forbes and Mr. Amiyr Crews. After a tiresome trip of traveling through 6 states from South to North by plane, then driving from North to PA plus a funeral, they went above and beyond as the... More 

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Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response regarding your stay with us, I am happy to see that your stay was pleasant and enjoyable. Tiffany and Amiyr are two outstanding associates of ours and recieved numerous positive guest comments. They truly represent what our team is about here at the Sheraton Suites Philadelphia Airport. We will share your praise with... More 

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