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Sheraton Suites Philadelphia Airport

3.5 of 5
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4101 B Island Avenue, Philadelphia, PA 19153
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Sheraton Suites Philadelphia Airport
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Ranked #59 of 83 Hotels in Philadelphia
A recent review
3 of 5 stars reviewed 4 days ago
Susan S Cottonwood, Arizona, United States
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64 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cottonwood, Arizona, United States
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

After flying over 14 hours and wanting a good night's sleep, we checked into this hotel and were met by a rather surly desk clerk. We got into our room and found that the sofabed had not had the sheets changed from the previous guests. There was a towel thrown underneath the main bed and the bathroom didn't look like... More 

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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here using SPG points for a family reunion that was in West Chester, PA. The rooms are decent and the club level lounge was nice for hot hors d'oeurves. The room service food was just ok and the hotel customer service was above average for Philadelphia where we generally find that the service levels are below average across... More 

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Paramus, New Jersey
3 of 5 stars Reviewed 6 days ago NEW

Thank you for the email. I just want to tell you about my experience at your hotel. The staff was friendly and the room was nice however I did have a few issue. I stayed here mainly because it had a pool. The pool in your hotel is absolutely the worst pool i have ever been in. The walls were... More 

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Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and for staying with us, it was nice to see that you liked the hotel and our team was friendly and efficient. On another note we have promptly addressed the experience you had at the pool with our Chief Engineer and Director of Rooms for the unacceptable conditions at the pool and have... More 

Saint Simons Island, Georgia, United States
Level Contributor
125 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 461 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is a property that has always been and remains reliable for me. It does not try to be something it is not. This is a great place to stay before you are going to catch a flight the next day. The front desk is helpful, the rooms spacious, and the shuttle service is dependable.

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Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and for your loyalty , we value your business and our team greatly appreciates it. It was nice to see that our service standards meet your expectation and that you found the shuttle service and rooms accommodating to your needs. We hope to see you again in the near future and once again... More 

Grandy, North Carolina
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We had a 12 hour layover in Philly on our return from St. Maarten. Did we want to just drive home, or book a local room? We chose to rent the room at the Sheraton, and were glad we did. Beautiful room, great restaurant and nice staff.

Was this review helpful? Yes
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and for staying with us, our team values your feedback and are always anxious to get responses from our valued guest. We are happy to see that the accommodations meet your needs and that our team took care of you. We hope to see you again in the near future. Warm Regards, Tony... More 

North Wales, Pennsylvania
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Only there for a short time, felt I had to make note of the great staff they have there. After interacting with Teria Williams and Lorraine at the front desk, I felt that I was in very good hands. I had a little issue parking with the ticket machine, but they provided good instructions to make it a non issue.... More 

Was this review helpful? Yes
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for staying with us and your response. We are happy to hear that our team members took good care of you and it was nice to see that they were identified by name. We will ensure we share your satisfaction with them and the rest of the team here at the hotel. We look forward to... More 

Cincinnati, Ohio
Level Contributor
100 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Needs upgrade, but I was told that the management was there preparing for a make over. Restaurant wasn't open for lunch the only place to eat was the Bar and a Hamburger was $20.00. No worth that price.

Was this review helpful? Yes
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and for staying with us. We do sincerely apologize falling short of your expectations. You will be happy to know that in the near future our hotel will undergo a mulitimillion dollars renovation that I am sure will meet your future expectations. We have also addressed your mention of pricing in the restaurant... More 

Holmfirth, West Yorkshire
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel is convenient for the airport however it is very old. No shop in the hotel to buy coke, candy etc. Wifi is fairly quick. Its clean but very old fashioned. I don't think this hotel represents the Sheraton brand very well.

Was this review helpful? Yes
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and feedback. You will be happy to hear that in the near future the hotel with undergo a major renovation that will address many of your comments and provide answers in the near future. Thank you for your loyalty and we hope to have an opportunity to redeem ourselve upon completion of our... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Although I appreciated the room being very quiet, it was quite dirty. The bathroom had a lot of hair on the floor, the walls were dirty and the paint on the ceiling paint was peeling away. My wife woke up with a bite on her shoulder. I cannot recommend...

Was this review helpful? Yes
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and please accept my sincere apology for a less than satisfactory stay with us. I have taken immediate action with the team and have addressed the shortcomings. I would like to discuss your stay and would greatly appreciate a call to follow up on some of your concerns. Warm Regards, Tony L. General... More 

Brooklyn,NY
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

So, was in Philly on July 3rd decided to stay over night for the 4th. Needed a last minute room for my big family. This hotel is close to the airport which was not important to me because I came driving from NYC. It is a bit far from the Philly tourism areas. For a last minute deal I got... More 

Was this review helpful? Yes
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and for staying with us. It was nice to see that your accommodations were suitable to your needs. On another note however it was extremely dissapointing that our team let you down from a service perspective in housekeeping, billing and restaurant selections. I have personnel addressed all comments with our team and have... More 

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