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Sheraton Suites Philadelphia Airport

3.5 of 5
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4101 B Island Avenue, Philadelphia, PA 19153
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Sheraton Suites Philadelphia Airport
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Ranked #60 of 83 Hotels in Philadelphia
A recent review
3 of 5 stars reviewed 3 days ago
NisreenM Brooklyn,NY
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55 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brooklyn,NY
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

So, was in Philly on July 3rd decided to stay over night for the 4th. Needed a last minute room for my big family. This hotel is close to the airport which was not important to me because I came driving from NYC. It is a bit far from the Philly tourism areas. For a last minute deal I got... More 

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Atlanta, Georgia
Level Contributor
56 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed for 2 nights over the weekend. It has a big self parking lot and also has shuttle service from the airport.We however had a rental car . They charge $14.40 per night for self parking.Check in was fast and room was big and good.Has Wifi in hotel and room. Charges $11.95per day for internet. House keeping was poor and... More 

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Chicago, Illinois
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

After a horrible thunderstorm rolled through the area, I was stuck at a hotel with no power. The corportate travel agent was able to easily move myself and two co-workers to this wonderful hotel. The room was spacious and cozy at the same time. Well decorated room and a very comfortable bed. The staff was very friendly and helpful with... More 

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Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your comments and for staying with us. We are happy to see that your experience was a pleasant one considering the challenge with the weather outside. We will share your experience with our team , I am sure they will happy to hear about your stay. We look forward to seeing you back with us,... More 

Torrance, California
Level Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Our family just stopped here for lunch on 2 occasions. They had a delicious grilled chicken salad. The staff was friendly and accommodating. The front desk people were knowledgeable and friendly. The lobby was very relaxing and very tastefully decorated.

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Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and for staying with us. We are happy that you found the service and hotel up to your expectations. In addition we will undergo additional positive changes to the property that will enhance your future visits as well. We thank you for staying with us and look forward to your next return. Warm... More 

Pennsylvania
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Have to say that the stay was comfortable. Loved the presentation of the hotel when you got to your room with the lobby. The room was on the third floor and elevators were very fast......kids will love it. The staff was super friendly and welcoming!! Now some of the negatives. The room had a large hole behind the bathroom door... More 

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Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you for staying with us and for filling out a trip advisor survey. We are happy to see that you stay was a good one. I have also shared with the team the limited channel service, Internet fees and parking charge. We will address all of them and make the needed adjustments. You will be happy to know that... More 

Dundalk, Maryland
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is very clean staff is excellent room is in excellent condition will remend this hotel for anyone who is traveling and close to different stuff to do in the philly area not to far from Wells Fargo center

Was this review helpful? Yes 1
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you for staying with us and for completing the Trip Advisor survey. We are happy you found our location a good one and that our team took good care of you. We will share with our team, as all of them are interested in the results and ways to make our guest experience more pleasant. We hope to see... More 

Raleigh, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

It was a nice surprise that our room was ready early. We stayed there in early June and the hotel was busy but they were able to accomodate our early check-in...I called to request this...we arrived earlier than we informed the reception desk, and they were still able to get us in. The receptionist was so friendly,when I arrived she... More 

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Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your comments and for staying with us. It was our pleasure to be of service to you. Based on your comments I am happy to see that we meet your expectations and our team took good care of you. I am sure they will be happy with the results when we share with them. We... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

I had the pleasure of staying at this hotel for a week, I've never had a hotel staff treat me so well. They made me feel right at home, if I'm ever back in the area I will stay here...:-) Kimberly Lanham

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Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response, it was certainly our pleasure to have you stay with us. Our team at the hotel appreciates your loyalty and looks forward to seeing you in the future. You will like to know that in the near future we will undergo a major renovation and it will be good for you to see... More 

Philadelphia, Pennsylvania
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I was a guest of a guest but have stayed at same location prior to new management. At the time, the property was transitioning to new management and we witnessed a clear challenge of the transition. Current management is clearly attempting to alter the previous reputation of the property by improving security and room policies. The staff was very apologetic... More 

Was this review helpful? Yes 1
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your comments and for staying with us. I have taken the time to review your comments with our team. You are correct we are new and in the process of transitioning the property in many positive ways. We have an excellent team that has come together and is focused on making the guest experience a... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I was originally staying at a different hotel, but was very dissatisfied with the location. I rebooked to stay at the Sheraton suites by the PHL airport. I was greeted with a smile by Aniysa W. She definitely made my check in experience a great one! She answered all of my questions about local hotspots and even made suggestions on... More 

Was this review helpful? Yes
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and for staying with us. We are very happy to see that your stay was a pleasant one and that you were taken care of by one of our outstanding associates Aniysa. She continues to do an excellent job for us and regularly gets positive comments from our guests. We look forward to... More 

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