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Sheraton Suites Philadelphia Airport

3.5 of 5
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4101 B Island Avenue, Philadelphia, PA 19153
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Sheraton Suites Philadelphia Airport
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Ranked #66 of 83 Hotels in Philadelphia
A recent review
4 of 5 stars reviewed 2 days ago
FLLtourist Ft. Lauderdale, FL
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27 reviews from our community

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    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ft. Lauderdale, FL
Top Contributor
52 reviews 52 reviews
25 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Hotel room on 8th floor was updated but not renovated: furniture, carpeting, bed, linens, & flat screen TVs were fine; bathroom tile, tub and vanity were clean, but original. Room was large (separate living room) with lots of storage space. Had very little contact with staff but front desk was nice enough. Parking was okay but very crowded parking lot... More 

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1 review
5 of 5 stars Reviewed 1 week ago NEW

We love the hotel .room were clean, food was great. Overall very happy and will go and book same hotel. Very clean, I was surprised there was not free wi fi but otherwise was a wonderful experience wonderful staff. We were able to get directions from staff and didn't get lost. I wish we could have been a little bit... More 

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Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and for staying with us. We are happy to hear that your stay was a pleasant one. It was good to see that our team has meet your expectations and you found the hotel pleasant. We hope to have an opportunity to see you again in the near future. Warm Regards, Tony L.... More 

Columbia, Maryland
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I am a regular guest at this property and have been very satisfied with the location, rooms, staff, food, housekeeping, security, etc. For the price point this property is a good bet for any traveler who needs quick access to the airport or South Philly. While in need of a facelift, the rooms are very clean and the beds and... More 

Was this review helpful? Yes 2
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and for staying with us. We greatly value your feedback and will be sure to share with the team at the hotel. It was great to see that your stay was pleasant one and that our team members took good care of you. We have also noted your suggestions regarding associate loyalty, adding... More 

Eilat, Israel
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We called ahead before booking and asked if they have role away beds, the answer was "sure just ask for it when you arrive" so we booked three rooms, usually when you book three rooms the rooms are together but not over here we got three rooms at three differant ends of the hotel, furthermore when we checked in they... More 

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Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your comment we are happy to hear that you found the hotel nice. We do sincerely apologize for the lack of follow up regarding the addtional rollaway bed you required and we have addressed wtih the team promptly to prevent a reoccurrance. Regarding your comment about the room location it is not always expected that... More 

NY
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The minute you enter this hotel, you realize it is a former Embassy Suites. Identical layout, and probably identical furniture. But it was a pet-friendly hotel with a decent price for the two nights we needed while visiting Philadelphia. Sure, the rooms need updating, there are stains on the furniture, but the suites are very roomy, and the bedding was... More 

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Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and for staying with us. You will be happy to know in the near future the Sheraton Suites plans to under a major renovation. We are excited about the changes to come about which include the entire hotel. Additional we have addressed some of the challenges you experienced regarding the noise and already... More 

Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The hotel is looks dark, dingy and outdated. Almost nothing work and the staff don't seem to care. I was really tired from my trip and looked for the room service menu which was no where to be found. When I called the receptionist was annoyed and and sounded so disinterested, but she did call for someone to send the... More 

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Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and for staying with us. I am sorry that we did not meet your expectations. Our management team has arrived approximately a month ago and in the near future will start a complete renovation to the property addressing the needs you mentioned. Addtionally we also do recognize some of our short comings to... More 

Grand Rapids, MI
Top Contributor
52 reviews 52 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Two things I look for when I stay at a hotel; are they up-to-date and are they clean? I have stayed at this hotel at least 10 times. The accommodations/rooms have been nice, however, they lack updating. The furniture and carpeting are worn, the TVs are dated (although they are flat screen), and the bathrooms are old style although clean.... More 

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Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and for staying with us at the Sheraton Suites at Philadelphia airport. It was great to see that our team took care of you during your meeting. It was also good to see that you mentioned one of our outstanding associates, Tracie, who does a fantastic job for us. You will be happy... More 

2 reviews
1 of 5 stars Reviewed 4 weeks ago

I usually stay only at Hilton properties. This Sheraton property was very dated. Several TV channels didn't work. The in room coffee pot was old and didn't heat the coffee very well and splattered everywhere. The shower head was terrible. But the worst part was how dusty the room was. The floor around and under the bed were so dusty... More 

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Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response. I would like to apologize for the less than desirable experience that you had at our hotel. We are aware of the conditional challenges you had and you will be happy to hear that in the near future the hotel will be undergoing a renovation that will address the items you mentioned. In... More 

Mumbai
Top Contributor
109 reviews 109 reviews
66 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel provides complimentary shuttle to and from the airport every 20min round the clock. From the airport, one may take the train into the city. There is 1 restaurant and bar-restaurant. Menu is quite good. Wi-fi is complimentary. Gym has treadmills but not other machines. Decent size swimming pool for few people. Rooms are of a decent size. There is... More 

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Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your nice response regarding your stay with us and for selecting the Sheraton Suites Philadelphia at the airport. Our team members will be happy to hear your comments. I have also spoken with our Chief Engineer regarding the isolated experience you encountered regarding the air conditioning unit and he has address and inspected all ofs... More 

Clifton, New Jersey
Senior Contributor
45 reviews 45 reviews
35 hotel reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed March 20, 2015

I am a Starwood Platinum member, having stayed over 60 nights at Starwood Hotels in 2014 and over 30 nights already in 2015. Never have I encountered such a poorly maintained, disgusting Starwood hotel. We didn't actually end up staying at this property because we checked out and got a refund after seeing the condition of the two suites we... More 

Was this review helpful? Yes
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and please accept my sincere apology for the unacceptable stay you had with us. Currently our new management company has just recently arrived last month and are aware of the many conditional challenges you mentioned. In the near future we will be upgrading the property through a substantial renovation to cover the items... More 

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