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All 84 Philadelphia hotels

Sheraton Suites Philadelphia Airport

3.5 of 5 Hotel   |   4101 B Island Avenue, Philadelphia, PA 19153
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Ranked #60 of 84 hotels in Philadelphia
A recent review
4 of 5 stars reviewed 2 days ago
itrade Durham, North Carolina
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402 people have reviewed this hotel

Traveler rating
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    99
    69
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Durham, North Carolina
Senior Contributor
43 reviews 43 reviews
40 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I'm not sure where all the negativity is coming from in reviewing this hotel. Family of four stayed here for one night during Easter holiday period. We got our rate off of hotwire - less than $80.00 a night including all taxes and fees. Our flight was delayed getting into Philadelphia and both my wife and I called the hotel... More

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Senior Contributor
30 reviews 30 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Decent hotel with nice new rooms. Plenty of parking space. Good Internet connection. Friendly staff even though I think they're slightly understaffed. Bear in mind this is an airport hotel so the location is reflective of that.

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Casey C, Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you for sharing your feedback with us after your most recent visit. We are pleased that you found the staff to be friendly and that the rooms were nice and the parking plentiful. We will share your staffing concern with the team here, and do thank you for coming and staying with us when you travel. More

Toronto, Canada
2 reviews
1 of 5 stars Reviewed 1 week ago NEW

If you are a family with kids and want a nice big room, or your pace is generally slow as molasses - this will work for you. If you are a business traveler you will be disappointed. The "club lounge" advertised does not exist. I'm used to Marriott's, and paid more for the club...there is no food or drinks, but... More

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Casey C, Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you for taking the time to share your feedback with us. We are dissaponted that we did not meet your expectations during your stay, in particular the "club Lounge" We will certainly share this with the Food and beverage Management. We are thrilled that you liked the staff in the restaurant and that they made your stay enjoyable. Please... More

Bethesda, Maryland
1 review
3 of 5 stars Reviewed 1 week ago

Location (3/5): Stayed for a sporting event at the nearby Wells Fargo Arena. This hotel location was really quite good for this purpose. The location is also convenient to several pharmacies and the airport but not much else. Parking costs $12 per day (Apr. 2014) and is adequate but not ample as the parking lot is shared with the Aloft... More

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Casey C, Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thanks so much for taking the time to write such a detailed response. We appreciate the feedback and always share it with our staff. We are glad that you like the location, and the space inside our rooms, the bathrooms and the shower heads. The club lounge cofffeemachine is fixed now, and I apologize that it was down during your... More

Temecula, California
Top Contributor
80 reviews 80 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I have stayed @ this location a number of times over the years.. I call when I first get off the aircraft & it still is a long wait... EVEN if the hotel says the shuttle is leaving now... When I finally checked in, my room was occupied... my co- worker... his room trashed & not made up from previous... More

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Casey C, Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you for your feedback on your most recent stay with us, and I do apoloize for the staff not meeting your expectations. I have forwarded your comments to the Shuttle Manager and the Housekeeping Director. We are working very hard to make changes here at the Sheraton, and look forward to your return so that you can see the... More

Indonesia
1 review
1 of 5 stars Reviewed 1 week ago

problem started right from the very beginning, pick up from the hotel at the airport was late, and we were told by the airport personnel that hotel's phone was not working (either broken or nobody picked up the phone, i don't know) therefore they couldn't contact the hotel. pick up came after 10 minutes, which after a 14 hours flight,... More

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Top Contributor
115 reviews 115 reviews
22 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here twice in one month. Had booked both stays before the first stay occurred. Assigned to the same room each visit. That may have tainted my view. The room was shabby and the furniture scuffed. I always use antibacterial wipes when I enter a hotel room to clean the remote and other high traffic locations in the room. Everything... More

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Casey C, Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you so much for giving us your feedback from your most recent stay. I have forwarded your comments onto our housekeeping team and our operations manager so we can improve upon this. We are pleased that we have changed the leadership in our Housekeeping Department and we are looking for a large improvement from the team. Please come back... More

Southern California
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I enjoyed my three night stay at the Sheraton Suites Philadelphia Airport. The rooms were large and spacious. They were a bit outdated but nothing terrible. I want to focus my review on the transit options available from the hotel. I needed to go into the city daily to attend a conference and I was too cheap to stay at... More

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Casey C, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thanks so much for your feedback, and we are glad that you enjoyed your stay with us at the Sheraton Suites. We are a great deal, and there are options to go downtown, and we are glad that you explored them. We are glad that you had a great conference, but please do come back and see us again. More

Middletown, DE
Contributor
19 reviews 19 reviews
17 hotel reviews
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed at the Sheraton Suites this week due to a very early flight the following morning out of PHL. I have a history with this property - in the late 90s my firm conducted our orientation program here when the hotel was a Westin. I can report that the hotel is exactly as it was in 1999 - no... More

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SARASOTA
Top Contributor
75 reviews 75 reviews
54 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The staff who checked us in was among the top 3 most thoroughly detailed I have ever experienced and I would list thousands of check ins... The bar staff was friendly and for a suburban hotel bar had a fairly good crowd... I like the open space concept used by Sheraton Suites, its very welcoming. The room layouts are nice... More

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Casey C, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you so much for your recent feedback on our hotel the Sheraton Suites Hotel in Philadelpia. We are thrilled that you enjoyed your check in experience as well at the friendly staff at the Bar. We are also happy that you found the rooms to be spacious and good for your family. We hope that we see you again... More

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Additional Information about Sheraton Suites Philadelphia Airport

Address: 4101 B Island Avenue, Philadelphia, PA 19153
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #60 of 84 hotels in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Suites Philadelphia Airport 3.5*
Official Description (provided by the hotel):
The Sheraton Suites Philadelphia Airport. Just 5 minutes from Philadelphia International Airport, convenient to Independence Hall, Liberty Bell, historic district, shopping and cultural destinations. ... more   less 
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Also Known As:
Sheraton Suites Philadelphia Airport Hotel Philadelphia
Sheraton Suites Philadelphia Airport Hotel
Sheraton Hotel Philadelphia Airport
Philadelphia Sheraton
Sheraton Philadelphia

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