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Sheraton Suites Philadelphia Airport

3.5 of 5
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4101 B Island Avenue, Philadelphia, PA 19153
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Sheraton Suites Philadelphia Airport
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109 Reviews from our TripAdvisor Community

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Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had planned a family trip with our three lovely kids for our 11-year wedding anniversary. We'd also wanted to give our older daughter, Sandy, a big surprise for her birthday of 6 years old. Without telling my wife and kids, I called a hotel representative and told her my purpose of this trip before our arrival. I also requested... More 

Helpful?
Thank 凱文羅
New Hope, Pennsylvania
Level Contributor
86 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I had a 5:15 AM flight from PHL the following day. We booked a King bed suite for one night, 8 nights of parking with shuttle service to and from the airport. The combined rate was not not greatly in excess of other secure parking arrangements with a shuttle service. We arrived at 7 PM, promptly checked... More 

Helpful?
Thank Ben K
Charleston, South Carolina
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was pretty much perfect. My husband and I stayed here for five days when we had to go to New Jersey to bury my mother in law and take care of her affairs. The staff was great, food was good, rooms were comfortable, clean, and well kept. Parking can be an issue, but we worked it out. Great... More 

Helpful?
Thank dee_miller75
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response. It was nice to read that our team took good care of you and you found the hotel suitable to your needs. I will be sure to share with our team and we look forward to seeing you again in the future. I am sorry for your loss and hopefully the next time... More 

Philadelphia, Pennsylvania
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Everything you want and need from an airport hotel -- good prices, super quit suite rooms, good and quick coffee in the morning, easy parking (and i was there during a terrible snow storm and still didn't have any issues with their parking lot) and friendly staff who get you in and out quickly.

Helpful?
Thank totravelandwrite
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for staying with us. It was nice to read that our team took good care of you and our facility meet your needs. We hope to see you again in the near future. Warm Regards, Tony L. General Manager More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

The people who work at the Sheraton Suites are very friendly, courteous, helpful and much more. They are very humanizing, and the extent of their being nice is genuine. This was a business trip. My new company used their conference rooms, dining area, had wonderful refreshments and food provided for us by the Sheraton (great menu and delicious food). We’d... More 

Helpful?
Thank 703nelliek
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your business and your shared feedback regarding your stay. It was nice to read that our team took good care of you and meet all your expectations. It was also nice to see that Andrew went the extra mile retrieving your misplaced item, we will make sure that he is recognized for this . Once... More 

Chicago, Illinois
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My family stayed at this property the week after Christmas. No it is not the most modern and updated starwood property, but it was not as bad as the reviews made it out to be. The staff was great during our stay! I really suggest the double/king room for people traveling with kids. It was nice that the kids had... More 

Helpful?
Thank YogiGal
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your feedback and for staying with us. It was nice to see that your children enjoyed the view from our club lounge. We will be sure to pass on your positive experience with our team and in particular Toni in the restaurant. We hope to see you again in the near future. Warm Regards, Tony... More 

Aberdeen, Maryland
Level Contributor
186 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I might have gone with a poor rating . But the staff at this hotel is terrific and goes above and beyond. We needed a hotel because we had a VERY early flight and thought a pleasant afternoon in Philly--lunch at ZaVino and a tour of the Mutter Museum--was worth the cost of the room. We chose this one because... More 

Helpful?
Thank lnwyd
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and for staying with us. We do sincerely apologize for our shortcoming regarding your room, gate operation and putting you on hold. We will be sure to address with our team. On another note, it was nice to see that our team was friendly and polite and made all efforts to meet your... More 

Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 25, 2015 via mobile

We stayed at this hotel twice (first time shame on them... 2nd....shame on me). This hotel attracts very "distinct" shady crowd at night, that comes to have fun, get drank and have inappropriate pool party!!! This is inappropriate for families with kids! Not to talk about the noise!

Helpful?
Thank Ayelet B
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and comments, I am sorry to hear that your stay was not a pleasant one due to the noise challenges you encountered. We have taken steps immediately correcting the problem due to this isolated incident. Thank you very much for sharing this with us. Please feel comfortable to reach out to me directly... More 

Bethesda, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 15, 2015 via mobile

They advertise two room suites, 1 king, 1 double. In every other hotel on the planet this would mean two bedrooms with a bed in each bedroom. Not in this hotel. Two rooms to this hotel means you walk into the hotel room into a bed. Then you walk past the bathroom and there is another bed. The room isn't... More 

Helpful?
Thank NewCombo
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your comments and insight as well as staying with us. It was nice to read that the hotel meet your need location wise and your room was clean. We will review further your comment with our Executive Team for further consideration. We apologize for the misunderstanding, thank you very much for your business and for... More 

Lexington, Kentucky
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 13, 2015 via mobile

For the money we expected a lot more! The rooms are fair and not very clean! The staff were nice but needed to provide more towels and wash cloths! The rooms were spacious but you had to pay for Internet and parking daily! 15.00 for a day of parking and 15.00 for a day of Internet!

Helpful?
Thank amrush
Tony L, General Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you very much for your response and for staying with us. We have immediatly addressed your concern regarding the cleanliness of the room with our Director of Housekeeping, although this is not a common occurrance we can always use the contructive feedback to improve. We hope that we have another opportunity to redeem ourselves in the near future with... More 

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