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Four Points by Sheraton Philadelphia Airport

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4101A Island Avenue, Philadelphia, PA 19153
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Four Points by Sheraton Philadelphia Airport
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Four Points by Sheraton Philadelphia Airport
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393 reviews from our community

Traveler rating
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    108
    81
    56
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Chester, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Rather annoyingly due to a flight delay I missed my connection from Philadelphia to Manchester UK on Tuesday May 19th . United Airways took an age but agreed to put me up in a hotel and gave me a food voucher. I had a very restful nights sleep and went down to breakfast ordered from the menu and handed my... More 

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Springfield, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I booked this hotel through an airline partner agency and upon arrival the hotel did not have record of my prepaid reservation. The desk clerks immediately contacted management who then arrived promptly and helped to sort out this situation and get us a room in a nearly sold out hotel. Every person we encountered was polite, friendly and helpful. It... More 

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Pittsburgh, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel to the Philadelphia area a lot, whenever I do I always stay at the Four Points / Philadelphia Airport. Wednesday night is "Best Brews" and I always stop by to enjoy the evening. Dave at the bar area is always makes sure I get a sample of the featured beer. The BBQ is always hot & in plentiful... More 

Was this review helpful? Yes 1
Eric J, General Manager at Four Points by Sheraton Philadelphia Airport, responded to this review

Thank you Tim F for the great feedback regarding the Best Brews promotion and the staff!! The staff strives to provide great service to every guest and I am glad to read that you did in fact recieve that type of service during your recent visit by David. Visit us every Wednesday night and enjoy Best Brews! Have a great... More 

Delft, The Netherlands
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stopped in to get dinner (I wasn't staying here). I found the staff very welcoming. However, the place mats at my table and those around me were all dirty. Not a big deal, but no need for that either. Stick them in the wash and smarten up Four Points! My food was fine.

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Eric J, General Manager at Four Points by Sheraton Philadelphia Airport, responded to this review

Thank you for your feedback regarding your recent stay. I will address your observations with the F&B Manager and entire team today. Thank you again for your comments and we hope that you will give us another chance in the future. Sincerely, Eric Jolikko General Manager More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We missed our connecting flight from Philly to Manchester and u.s airways put me my wife and our 6month baby in this hotel we were only there 20 mins before we decided to leave and book ourselves into somewhere else. The room had a stagnant smell, air con vent hung off the wall, lift had sick in and they supplied... More 

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Eric J, General Manager at Four Points by Sheraton Philadelphia Airport, responded to this review

Thank you for your feedback regarding your recent stay. On February 20th this hotel was taken over by a new management company and we are diligently working to correct these types of housekeeping issues. However I was unaware of the crib issue and will look into immediately. In addition, in October this hotel will start a complete renovation, which as... More 

Porto, Portugal
Top Contributor
81 reviews 81 reviews
39 hotel reviews
153 helpful votes 153 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Booked this hotel since I was arriving relatively late, and had to leave early next morning. I will say this, though: POSITIVE POINTS: STAFF… very friendly, and quite professional. Cleaning staff, well… they do their best to keep the place clean, but due to the state of some carpets and areas within the hotel, they really do a good job.... More 

Was this review helpful? Yes 1
Eric J, General Manager at Four Points by Sheraton Philadelphia Airport, responded to this review

Thank you for your feedback regarding your recent stay. In addition, in October this hotel will start a complete renovation, which as you can imagine we are very excited about. Thank you again for your comments and we hope that you will give us another chance in the future. Sincerely, Eric Jolikko General Manager More 

Phoenixville, Pennsylvania
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stay in over 50 hotels each year and this has to be the worst hotel i have ever stayed in and a disgrace to the Starwood brand. Drab reception area, dirty and stained carpets and bedroom walls and poorly appointed bathroom. The shower head did not connect to it's standing unit which didn't matter as the water only dripped... More 

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Eric J, General Manager at Four Points by Sheraton Philadelphia Airport, responded to this review

Thank you David G for your feedback. Recently this hotel was taken over by a new management company and we are diligently working to correct these types of housekeeping issues. In addition, in October this hotel will start a complete renovation, which as you can imagine we are very excited about. Thank you again for your comments and we hope... More 

Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 18, 2015

The room was dusty. The desk was broken. When we tried to watch TV the audio worked but the screen did not. The chair had stains all over it. The bed was comfy and appeared clean but that was the only plus side. Our plane was delayed so the airport put us up here. I would not recommend it. The... More 

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Eric J, General Manager at Four Points by Sheraton Philadelphia Airport, responded to this review

Thank you Amanda S for your feedback regarding your recent stay, On February 20th this hotel was taken over by a new management company and we are diligently working to correct these types of housekeeping issues. In addition, in October this hotel will start a complete renovation, which as you can imagine we are very excited about. Thank you again... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 15, 2015

I was very surprised at the condition of this hotel. My husband and myself stayed here on our way to New Hampshire from Florida. Location is great, right off of I-95, but that is about it. Lobby looked fine but the 5th floor hallway looked dirty and the carpet was old and needed stretching. It was all wrinkled. The room... More 

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Eric J, General Manager at Four Points by Sheraton Philadelphia Airport, responded to this review

Thank you Charlene H for your feedback regarding your recent stay. On February 20th this hotel was taken over by a new management company and we are diligently working to correct these types of housekeeping and maintenance issues however I do apologize for any inconvenience that you encountered during your stay. In addition, we recently changed out the hotels security... More 

Linwood, NJ
2 reviews
5 of 5 stars Reviewed April 12, 2015

I stayed here for a week while my father was hospitalized at Penn Presbyterian, a very difficult time for my family. The staff was so caring they noticed I was rather quietly emotional one night after getting some bad news. They took it upon themselves to send up a tray of soup fruit and cake. A very kind and appreciated... More 

Was this review helpful? Yes
Eric J, General Manager at Four Points by Sheraton Philadelphia Airport, responded to this review

Thank you scotia2112for your feedback regarding your stay at the hotel. The team strives to exceed all guest expectations, I am glad that you received this type of service during your recent visit. In October this hotel will start a complete renovation, which as you can imagine we are very excited about We look forward to seeing you again when... More 

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