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Holiday Inn Express Philadelphia E - Penns Landing

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100 North Christopher Columbus Boulevard, Philadelphia, PA 19106 (Formerly Comfort Inn Downtown/Historic Area)
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Holiday Inn Express Philadelphia E - Penns Landing
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Holiday Inn Express Philadelphia E - Penns Landing
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406 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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NEBRASKA
Level Contributor
284 reviews
184 hotel reviews
common_n_hotel_reviews_1bd8 444 helpful votes
3 of 5 stars Reviewed yesterday NEW

We were pleased with our room. We were given a top floor, corner room Clerk was very helpful with all of our questions. I didn't care too much for the parking attendant though. He was very bossy and told my husband that he needed to straighten our car out better. I don't know why they had to charge so much... More 

Was this review helpful? Yes
Vernon, New Jersey
1 review
5 of 5 stars Reviewed 3 days ago NEW

Typically stay at the Hilton on the waterfront. This weekend was sold out of double rooms at the Hilton and this was the only other hotel offered waterfront. Proximity was great for waterfront - just blocks from any of the waterfront piers. Views were amazing directly under the bridge. They offered a full hot & cold breakfast. Coffee/Tea bar available... More 

Was this review helpful? Yes
Chalfont, Pennsylvania
1 of 5 stars Reviewed 4 days ago NEW

We returned to the hotel Saturday night around 11:00 PM after a long exhausting day only to be told by the front desk clerk we could not park our car in the parking lot because it was full. When asked what we were supposed to do, he informed us that we had to find another lot somewhere in the neighborhood.... More 

Was this review helpful? Yes 1
Indianapolis, Indiana
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This was the first Hotel that I had to call the main office IGH to their attention. I called down to the front desk at least three times without anyone answering the phone. We checked in the first night and got up to see the sites. We got back to our room and we did not have clean towels or... More 

Was this review helpful? Yes
Kelly R, Front Desk Supervisor at Holiday Inn Express Philadelphia E - Penns Landing, responded to this review

Dear Michael H, Thank you very much for sharing your experience with us. On behalf of the entire team, I would like to apologize for the way you were treated. It is completely unacceptable and has already been addressed. We take actions like this extremely serious. We thank you very much for being a loyal member of IHG rewards club... More 

1 review
3 of 5 stars Reviewed 1 week ago

Staff was super friendly. Room, bed, and breakfast were average. We stayed on the 9th floor and had a good view of the bridge and the Delaware River. Only one of the two elevators was working during our two-night stay.

Was this review helpful? Yes
Kelly R, Front Desk Supervisor at Holiday Inn Express Philadelphia E - Penns Landing, responded to this review

Dear Matt M, Thank you very much for mentioning the staff. They all work so hard to ensure guest satisfaction. The 9th floor views are phenomenal. We apologize for the elevators; we are currently renovating them to be brand new and should be ready to go shortly. Thank you again and we hope to see you again in the future. More 

Milford, Massachusetts
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel for a quick overnight to Philadelphia. We went there with the expectation to have to pay for parking. The cost for parking was $25 for unlimited coming and going. The hotel also provided a shuttle to downtown Philadelphia. We took the shuttle into old town for dinner. The shuttle driver, Leo, was professional and offered... More 

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Kelly R, Front Desk Supervisor at Holiday Inn Express Philadelphia E - Penns Landing, responded to this review

Dear katlgot, Thank you very much for choosing the Holiday Inn Express Penn’s Landing while staying in Philadelphia. The shuttle service is great and the drivers know the city so well! Leo is such a great asset to our team; he is a happy-go-lucky kind of guy! The water view is gorgeous! We apologize for the elevator issues; they are... More 

Park Avenue
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Well located for subway and restaurants. The room is great and everything is as we would hope - cheery reception; great full breakfast as part of the cost, a/c works well - its very hot at the moment. Good choice.

Was this review helpful? Yes
Kelly R, Front Desk Supervisor at Holiday Inn Express Philadelphia E - Penns Landing, responded to this review

Dear SimonWatkins1, Thank you very much for sharing your experience with us. We are very lucky to have such a great location near the subway and nearby restaurants. The front desk crew works very hard making each and every guest happy. We are thrilled that we can be a great choice for you! More 

common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Persons working at the desk obviously do not honor rewards that are suppose to be given to members that are IHG Gold status customers. Had a reservation for many weeks before our travel and both my wife and I are disabled. After traveling approximately 300 miles from our home we tried to check-in early because we were both beat, a... More 

Was this review helpful? Yes 1
Kelly R, Front Desk Supervisor at Holiday Inn Express Philadelphia E - Penns Landing, responded to this review

Dear Frank A, Thank you very much for sharing your experience with us. I am absolutely speechless about the experience you encountered while staying with us. This type of behavior is completely unacceptable and was addressed immediately by our upper management team. I cannot begin to apologize for the way you were treated. We most definitely appreciate your business and... More 

Crisfield, Maryland
Level Contributor
66 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I stayed there Friday night while in town for a show. The staff there is fantastic!!! The hotel room was about average but very nice. Again, the high point of this hotel is its staff and its location to Penn's Landing and South street.

Was this review helpful? Yes
Kelly R, Front Desk Supervisor at Holiday Inn Express Philadelphia E - Penns Landing, responded to this review

Dear Porge1946, Thank you very much for telling us about your most recent stay! We love that you mentioned the staff and how fantastic they are. We are very fortunate you have such a great location near Penn’s Landing and South Street. We hope to see you again in the future! More 

Beckley, West Virginia
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel, close to the waterfront and everything else. Walking distance to some great clubs and awesome view of the bridge at night. My room had the coldest AC of any hotel I've stayed at, Loved it! The staff were very nice and friendly, if you're in the area this is the place to stay.

Was this review helpful? Yes
Kelly R, Front Desk Supervisor at Holiday Inn Express Philadelphia E - Penns Landing, responded to this review

Dear Gregcarter1971, Thank you very much for such a nice review! We have such an excellent location near many different clubs. The view from the room is absolutely stunning! We appreciate you mentioning the staff, they all work so hard day in and day out. We hope that in the future you choose our hotel for your accommodations in Philadelphia. More 

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