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Sonesta Philadelphia Downtown

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1800 Market Street, Philadelphia, PA 19103
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Sonesta Philadelphia Downtown
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609 Reviews from our TripAdvisor Community

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Clifton, New Jersey
1 review
5 of 5 stars Reviewed yesterday NEW

Altogether was a good experience. Valets are nice, checking in and out was simple, and the hotel is in a prime location. For the entire stay we walked everywhere we wanted to go. Check out time isn't too inconvenient and you're allowed to keep the car in the garage until 6pm, which was a big plus after we checked out.

Review collected in partnership with Amoma.com

Helpful?
Thank 163julianr
Guadalajara
1 review
5 of 5 stars Reviewed 3 days ago NEW

When I was planning my trip to Philadelphia, I came across (by accident) with the Sonesta. I couldn't be more greatful!!!! It's THE BEST hotel that I have ever stayed! The beds are so comfortable, the rooms are big. I went on New Years Eve, they gave us champagne and pretzels for the kids! Congratulations to the staff and thank... More 

Helpful?
Thank PatyGN
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Paty, Thank you for an excellent detailed review! We really appreciate your time in sharing your wonderful experience during your stay with us on New Years. Our ultimate goal is to provide an outstanding customer service from check in to check-out and we are happy to know that we had succeeded. Reading your review is really inspiring and I... More 

Hamden, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Upon arriving we got into an altercation with the parking attendant. He was very impatient during the check in process and harassed us because there was a line. I'm not sure where we were supposed to put our car during check in. Parking was expensive....$50 per day. The hotel offered us two drinks in the lounge and upgraded Wi-Fi for... More 

Helpful?
Thank 13LadyGee13
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. We are sorry about the parking experience. Our hotel neither owns nor manages the parking gargage but we do work closely the price is competitive to other downtown Philly hotels. However, it seems like our team did a good job at a "wow" to make up for it.... More 

Boston, Massachusetts, Usa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I had a very important business meeting in Philly. When I arrived the temperature was 10 degrees and I was quite sick. Dakiel, the front desk manager expressed concern about my health. The next thing I knew, hot tea and lemon arrived!!! This is an great example of "delighting" the customer.

Helpful?
Thank Klara S
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Klara, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased Dakiel made such an impression and made your stay more enjoyable. I will make sure he is recognized for her outstanding service. We hope you feel better soon and thank you again for your 5 star review! - Jordan C. More 

Raleigh, North Carolina
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I was in Philly for a conference being held at the Sonesta and upon checking in there was drywall work being done in the lobby which is fine; upgrades are good. When I asked if the restaurant was open to grab a bite, the front desk agent said yes but there is a great place down the street!? I had... More 

Helpful?
Thank Eric N
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Eric, Thank you for staying with us during your recent trip to Philadelphia, and for taking the time to write about your experience. Please know that I have alerted my Director of Housekeeping of your comments regarding the janitor polishing the floor so that we may continue to provide routine and preventive enhancements to our hotel. We apologize for... More 

Boston, Massachusetts
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel offers a very convenient location in Center City. The rooms are fairly new and clean, and the beds are comfortable but a little on the soft side for me, but I still got a good nights sleep. I would stay here again on my next trip to Philly.

Review collected in partnership with Sonesta

Helpful?
Thank H453ROjosephb
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. We are delighted you enjoyed your guestroom as we take great pride in our completed $30 million property upgrade. Thank you again for your review and we hope to host you again soon. - Jordan C. More 

Dublin, Ireland
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

From the time I arrived, David (reception) and the rest of the team were terrific. Friendly, efficient and helpful with wifi queries, restaurants, directions, umbrellas when it rained... The hotel itself was perfect for our meetings on Market Street. The rooms are a good size, very quiet and clean. There was no view. The little bar/restaurant is small and has... More 

Helpful?
Thank prosena
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased you enjoyed the hotels bar and restaurant! I will certainly pass along your kind words to David and the Art Bar team. We strive to provide excellent service and a memorable experience unique to Philadelphia. Also, please know we are opening our new in-house restaurant,... More 

Philadelphia
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

We had a great time. The front desk was very helpful when we had questions. They also gave us tickets to the Art museum after we said we may stop there for a little. The food was also very good and it got to the room in timely fashion. We will definitely be coming back.

Helpful?
Thank Darius C
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Darius, Thank you for an excellent detailed review! We really appreciate your time in sharing your wonderful experience during your recent stay with us. Our ultimate goal is to provide an outstanding customer service from check in to check-out and we are happy to know that we had succeeded. Reading your review is really inspiring and I am sure... More 

Brooklyn, New York
1 review
4 of 5 stars Reviewed 1 week ago

I needed one night in Philadelphia, and chose this hotel because the price was good and it looked like it was well kept. It's one block away from the Suburban train station and down the street from the beautiful City Hall building.

Review collected in partnership with Amoma.com

Helpful?
Thank J2542KPsaras
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased you enjoyed your guestroom and everything Philadelphia has to offer within a few minutes walking distance from the hotel. Thank you again for your review and we hope to host you again soon. – Jordan C. More 

Ambler, Pennsylvania
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 1 week ago

I stay here a lot for work and I find it to be a solid performer and a safe choice. The rooms are of a decent size, clean and well maintained. The décor is current. The rooms are generally quiet and the price is reasonable. It's a great location, close to restaurants, bars, culture ,etc. You are a 5 minute... More 

Helpful?
Thank John A
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear John, Thank you for your recent stay at the Sonesta Philadelphia. We are happy to hear you frequent our hotel often and that the room, staff and amenities are to your liking. In the Spring, we will be opening our new in-house restaurant, Ruth's Chris Steakhouse which will be sure to WOW! Thank you again for your review and... More 

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