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All 82 Philadelphia hotels

Sonesta Hotel Philadelphia

3.5 of 5 Hotel   |   1800 Market Street, Philadelphia, PA 19103 (City Center West)
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67%
Ranked #49 of 82 hotels in Philadelphia
A recent review
5 of 5 stars reviewed 3 days ago
Tessie P Philadelphia
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803 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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English first
Philadelphia
1 review
5 of 5 stars Reviewed 3 days ago NEW

The best hotel I stayed in Philadelphia. The staff are very welcoming, friendly, and courteous. Our room were so cleaned and well lit. The bathroom and shower were well organized and plenty of clean towels. The bed and pillows are comfy and soft. In-dining service were excellent, and the food is delicious cooked to perfection. The only down side was... More

Review collected in partnership with Sonesta

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New York City, New York
1 review
4 of 5 stars Reviewed 6 days ago NEW

Parking is pricey. Valet is $38 for 24 hours. Booked it on Expedia for $120 per night July 4th-6th. What a deal! The front desk attendants were friendly. To the far left are the elevators to the rooms, with the decor of red,white and black colors. Had a room on the 24th floor. The bedroom was clean and bathroom was... More

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Philadelphia
1 review
1 of 5 stars Reviewed 1 week ago NEW

I booked this room for business because they told me I could check in early. Well of course I could not. Then there was horrible confusion about my company paying for the room and the staff was less than helpful. Well Casey finally helped. I was given complimentary breakfast to make up for the mistakes. And guess what.... I ordered... More

Review collected in partnership with Sonesta

Was this review helpful? Yes 1
Jordan C, General Manager at Sonesta Hotel Philadelphia, responded to this review

Dear Jessb22383 B, We do appreciate your candid feedback and are always looking for ways to improve our service. We obviously failed on many levels by not providing great customer service during your stay with us. We are in the process of sending all of our Associates through a series of intense service training sessions that will improve our service... More

New York City, New York
1 review
3 of 5 stars Reviewed 1 week ago

Really nothing special. Location was good but that was about it. A city view gave us a view of a brick wall. There was construction all over the hotel which I realized after the reservations(because I was e-mailed after paying) which made everything a bit uncomfortable and impersonal. Apparently they have a gym and pool, but you could have fooled... More

Review collected in partnership with Sonesta

Was this review helpful? Yes 1
Los Angeles, California
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed for a night at the Sonesta and found it to be a very pleasant experience. The hotel is being renovated but I asked for and was given a renovated room, which was beautiful, clean, and modern. Wifi was strong--always important. Even though I was high up, I did hear some of the construction work in the morning but... More

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New York City, New York
1 review
4 of 5 stars Reviewed 2 weeks ago

I chose this hotel for its location. We decided to go the extra with the price - which was great. However, we were upgraded to a suite - so not sure of what we would have had at the price we paid. Overall it was a great place. Under construction - but overall nice and perfectly located to all the... More

Review collected in partnership with Sonesta

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Sydney, Australia
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here on 5th of July while on tour, I was surprised how nice this hotel was, they are doing some external renovations there was scaffolding on the outside entrance but once inside I thought very nice, the rooms were great, nice comfortable bed, good cold fridge, and free wifi. Although this is a tall hotel the lifts were very... More

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I stayed in the Sonesta a couple of years ago while in Philadelphia for a wedding and decided to stay again while visiting over the 4th of July weekend. The decision to choose the Sonesta was solely because of the outdoor pool; in our previous stay we were definitely unimpressed by rooms and other facilities. While the renovations are still... More

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Washington DC, District of Columbia, USA
Top Contributor
50 reviews 50 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We used to stay here a lot as the old Crowne Plaza, particularly as it had the English Pub (Elephant and Castle) attached. The upgraded rooms are definitely an improvement as are the staff attitudes and responses. We were very impressed with the general improvements and are looking forward to a trip in October when much of the work should... More

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Washington DC, District of Columbia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay at this hotel and would like to stay again once the renovation is complete. We stayed in a renovated room, and I could see this hotel becoming a full four star once the renovations are done based on the improvements made to our room. It is a short walk to restaurants, city hall, and it is... More

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Additional Information about Sonesta Hotel Philadelphia

Address: 1800 Market Street, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sonesta Hotel Philadelphia 3.5*
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Also Known As:
Crowne Plaza Philadelphia
Philadelphia Crowne Plaza

139 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Experience the Best of Philly during your stay at our convenient and newly refreshed hotel. The only hotel located on Market Street west of City Hall we are surrounded by Philadelphia's most prominent businesses, hospitals, universities and government offices. The hotel is located just blocks from the Pennsylvania Convention Center, Amtrak's 30th Street Station and Philadelphia's historic sites and attractions. The Philadelphia Museum of Art, Liberty Bell, National Constitution Center, Independence Hall & Philadelphia Zoo are just a few of the Philadelphia attractions to experience during your getaway. Walk to Center City businesses, fine dining, upscale shopping, museums, Rittenhouse Square, Avenue of the Arts-Theatre District & Antique Row. Experience professional sports with the Philadelphia Eagles and Phillies or visit top rated golf courses in the tri-state area. Plan your visit to the Franklin Institute's exciting Real Pirates Exhibit with our VIP Packages. Relax at our seasonal outdoor rooftop pool with views of the city. The Sonesta Hotel Philadelphia features great hotel deals and packages for family travel and weekend escapes ... more   less 
Number of rooms
445

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