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All 82 Philadelphia hotels

Sonesta Hotel Philadelphia

3.5 of 5 Hotel   |   1800 Market Street, Philadelphia, PA 19103 (City Center West)
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Sonesta Hotel Philadelphia
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68%
Ranked #47 of 82 hotels in Philadelphia
A recent review
4 of 5 stars reviewed yesterday
Toniann B
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829 people have reviewed this hotel

Traveler rating
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    66
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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English first
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel has recently been renovated. The rooms are all new. It was very clean. There was also a roof top pool which was really nice. Only negative is there isn't any food or drink service at the pool, but you can go downstairs to the bar and bring drinks up. Alternatively, other hotel guests went to the liqueur store... More

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Brooklyn, New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Sonesta in Philadelphia for two nights 8/15-16. We were accommodated on a newly refurbished floor. Rooms were tastefully decorated. Bed was incredibly comfortable - didn't want to get out of it in the mornings! Curtains closed all the way - none of those annoying cracks of light in the morning that wake you up if you're... More

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Philadelphia
1 review
5 of 5 stars Reviewed 4 days ago NEW

The Sonesta Hotel has recently been renovated. It is fresh and clean. The beds are amazingly comfortable. Sheets have a high thread count and pillows very deluxe. Staff extremely polite and helpful. Location is perfect. Could walk to all my favorite destinations.

Review collected in partnership with Sonesta

Was this review helpful? Yes
Jordan C, General Manager at Sonesta Hotel Philadelphia, responded to this review

Dear Susan H. Thank you for the positive feedback. We're pleased that you enjoyed your stay. We look forward to welcoming you back to Sonesta soon. More

Corona, California
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Location was great, rooms were very well kept and comfortable. There were 84 of us checking in and the staff did a good job expediting the check in. The renovation wasn't a big deal and didn't affect our stay. I would definitely recommend this location and I'm sure once the renovation is complete the hotel will receive much higher ratings

Was this review helpful? Yes 1
Jordan C, General Manager at Sonesta Hotel Philadelphia, responded to this review

Dear Jerry R, Thank you for staying with us and for the positive feedback. We look forward to welcoming you and your group back once our renovations are fully complete. More

Lancaster, Pennsylvania
1 review
3 of 5 stars Reviewed 6 days ago NEW via mobile

Checked in on 8-16-2014, we are on a newly renovated floor so everything looks great but our room keys didn't work, went to the lobby and got new keys, and again, they didn't work, so another trip to the lobby to be told to hold on and wait. We finally had someone come to the room door and let us... More

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Jordan C, General Manager at Sonesta Hotel Philadelphia, responded to this review

Dear Ahauer50, Thank you for sharing your feedback with us as we do appreciate the candid comments on how we can improve the guest experience. We look forward to seeing you back at the Sonesta on your next trip to Philadelphia. More

Highlands Ranch, Colorado
1 review
5 of 5 stars Reviewed 6 days ago NEW

The recently completed renovations to the lobby/courtyard and the rooms really make this hotel worth considering against any other properties downtown. This is a hidden gem. The rooms are superior in every way - internet, comfort, decor, bedding, great shower, and very crisp and clean. I am a club level member and enjoy their executive lounge for a quick breakfast... More

Review collected in partnership with Sonesta

Was this review helpful? Yes
Jordan C, General Manager at Sonesta Hotel Philadelphia, responded to this review

Dear Rob P., Thank you for sharing feedback on your recent stay. We love to hear how are guests are responding to the complete re-design of the hotel. As a Travel Pass Member we're delighted to have welcomed you back and hope to see you again soon! More

MA
2 reviews
3 of 5 stars Reviewed 1 week ago NEW

Clearly recently update but vestiges of the old hotel remain. Ultra modern..not my style, but clean and spacious rooms, great location. Pool is NOT heated and gets very little sun. Chain link fence and peeling paint around the pool makes it look drab. Staff friendly and helpful and we got a great rate that included internet and valet parking. 8th... More

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New York City
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

One of the best trips we've ever been on! Although there was renovations and fixing; nothing bothered us! We had an amazing, especially everyone there is absolutely so nice and kind! One of the bell mans, David, help us getting to places and became a great friend! We will totally be back!!!

Was this review helpful? Yes 1
Jordan C, General Manager at Sonesta Hotel Philadelphia, responded to this review

Dear Umakemyday, Thank you for the feedback! David is a wonderful asset to our team who always goes above and beyond. We're pleased to hear that you had such a wonderful stay at the Sonesta and that you enjoyed your time spent in Philadelphia. We look forward to welcoming you back again soon. More

Seattle, Washington
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

My husband and I planned a trip to Philadelphia to visit friends and to relax. Unfortunately, the Sonesta was undergoing renovations, which we were unaware of at the time we booked our reservation. Upon check-in, the hotel offered free wi-fi access to make up for the construction. We didn't think it would be too bad, however, we were woken up... More

Review collected in partnership with Sonesta

Was this review helpful? Yes 1
Jordan C, General Manager at Sonesta Hotel Philadelphia, responded to this review

Dear Harvey R, Thank you for taking the time to comment about your recent stay. We are sincerely apologetic about the strong odor that you referenced in your review. Our extensive renovation project is coming to an end and the odor was as a result of the construction team finishing up a painting project that unexpectedly travelled to some guestrooms.... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We did a multi city trip in America and Philadelphia was one of the places we visited. Before we left we had been told that this particular hotel was undergoing a major refurbishment. We were reluctant to go as we thought there would be massive disruption. We couldn't have been more wrong! Yes there was some small evidence of work... More

Was this review helpful? Yes
Jordan C, General Manager at Sonesta Hotel Philadelphia, responded to this review

Dear Sjrcthegreys, Thank you for taking the time to share your experience with us. We hope to welcome you back during your next stay in Philadelphia. More

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Additional Information about Sonesta Hotel Philadelphia

Address: 1800 Market Street, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sonesta Hotel Philadelphia 3.5*
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Also Known As:
Crowne Plaza Philadelphia
Philadelphia Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Room Service Suites Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
Experience the Best of Philly during your stay at our convenient and newly refreshed hotel. The only hotel located on Market Street west of City Hall we are surrounded by Philadelphia's most prominent businesses, hospitals, universities and government offices. The hotel is located just blocks from the Pennsylvania Convention Center, Amtrak's 30th Street Station and Philadelphia's historic sites and attractions. The Philadelphia Museum of Art, Liberty Bell, National Constitution Center, Independence Hall & Philadelphia Zoo are just a few of the Philadelphia attractions to experience during your getaway. Walk to Center City businesses, fine dining, upscale shopping, museums, Rittenhouse Square, Avenue of the Arts-Theatre District & Antique Row. Experience professional sports with the Philadelphia Eagles and Phillies or visit top rated golf courses in the tri-state area. Plan your visit to the Franklin Institute's exciting Real Pirates Exhibit with our VIP Packages. Relax at our seasonal outdoor rooftop pool with views of the city. The Sonesta Hotel Philadelphia features great hotel deals and packages for family travel and weekend escapes ... more   less 
Number of rooms
445

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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