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Sonesta Hotel Philadelphia

3.5 of 5 1800 Market Street, Philadelphia, PA 19103
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78 reviews from our community

Traveler rating
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    9
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia, Pennsylvania
Contributor
17 reviews 17 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

I've stayed at this property before before a changed hands. It was nice before it's nicer now. Everything went smooth from check in to check out. Maurice at the front desk was wonderful. Both he and the guy that brought up room service recognized that it was my anniversary and actually wrote a little card for us. The room was... More

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1 review
5 of 5 stars Reviewed yesterday NEW

I have to say my stay was very good and it was because of the help. Every employee was very helpful from the front desk to bell hop and concierge. We got 3 good recommendations from the concierge. We had troubles with our keys twice but the people came up to replace the keys promptly.

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Philadelphia
1 review
5 of 5 stars Reviewed 3 days ago NEW

The hotel was more that I thought. It has a retro feel with a W type of look. The room was amazing and the staff topped it off as a great stay. They only thing I did not like was that the room was rather cold. I would definitely stay there again.

Review collected in partnership with Sonesta

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Annapolis, Maryland
Top Contributor
456 reviews 456 reviews
109 hotel reviews
155 helpful votes 155 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I've stayed here before it was rebranded and now that the renovations are completed, it is beautiful. Room was clean and well appointed. Like the bathroom amenities. View down the street was beautiful at night with the city lights. The bar area is a lot smaller now that the restaurant has been taken out and it was quite crowded. So... More

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uk
Contributor
12 reviews 12 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

Newly renovated so crispy clean decor. We spent one night only and the room was huge but no view of city only car park and air conditioning unit. Also had bill from previous client, so unsure when room was cleaned. Would also suggest a static mat for bathroom as the one supplied was a hazard as slid when you stepped... More

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2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed 2 nights and found service to be outstanding. Beds were very comfortable and room was super clean. Room service was prompt and food was good. Well make this our go-to hotel whenever we are in Philadelphia.

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BeverlyB1, Front Office Manager at Sonesta Hotel Philadelphia, responded to this review

Dear Vincenza B Thank you for taking the time to share your wonderful experience with us. I am thrilled to read that you enjoyed your stay in our beautiful renovated hotel and our amazing location. We look forward to welcoming you back. Warmest Regards, Beverly Brunson More

Salisbury, United Kingdom
Top Contributor
170 reviews 170 reviews
29 hotel reviews
183 helpful votes 183 helpful votes
4 of 5 stars Reviewed 1 week ago

We had booked this Hotel through Trailfinders and after reading multiple positive Reviews on Trip Advisor, we thought that this was the one we must visit! The Hotel itself is situated on a corner so it is virtually impossible to miss as you can see it from two angles. We had to email the Hotel to ask some specific questions... More

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BeverlyB1, Front Office Manager at Sonesta Hotel Philadelphia, responded to this review

Dear KMAnonymous, Thank you for choosing the Sonesta Philadelphia for your lodging needs. We are very pleased that you had such a wonderful stay. Thank you for your kind words regarding our facilties and our staff. I will be sure to share your comments with Fran. Again, Thank you and we look foward to seeing you again soon. Warm regards, More

Mill Creek, Washington
Top Contributor
207 reviews 207 reviews
25 hotel reviews
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I visited as part of a group and really enjoyed the central location of this hotel. It was an easy walk to City Hall, Irish Pub and the new Comcast Building. The only issue that keeps this from a five rating is the slow check in of our group...the staff was unprepared for our arrival and we had to wait... More

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BeverlyB1, Front Office Manager at Sonesta Hotel Philadelphia, responded to this review

Dear Takarehi, Thank you for taking the time to share your feedback with us regarding your stay. I would first like to apologize for the inconvenience that your group experienced at check-in. I was happy to read that the location was convenient for you and that overall you have a great stay. Welook forward to serving you again soon, Warm... More

Saint Louis, Missouri
Contributor
20 reviews 20 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Sonesta after the renovations were completed, however, all the glitches hadn't quite Ben ironed out. The first room I was given did not have a working climate control system and was very warm. The staff immediate sent someone up to see about fixing it after I called and then swiftly changed my room. The room was... More

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BeverlyB1, Front Office Manager at Sonesta Hotel Philadelphia, responded to this review

Dear Megan R, Thank you for taking the to share your feedback with us.regarding your stay. We look forward to assisting with your lodging needs again in the near future. More

Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I only stayed one night and it was worth it. Very close to 30th street station and other important spots. Well important to me... Dunkin donuts, shake shack, cvs pharmacy, clothing stores, Museums, etc. The room was right next to the elevator but I was not bothered by noise of people or machines. I didn't notice a lot of noise,... More

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BeverlyB1, Front Office Manager at Sonesta Hotel Philadelphia, responded to this review

Dear Mauistrar38, Thank you for your kind words regarding your stay with us. We are very please to know that you enjoyed your stay and we look forward to assisting with your lodging needs in the furture. Warm regards, More

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Additional Information about Sonesta Hotel Philadelphia

Address: 1800 Market Street, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sonesta Hotel Philadelphia 3.5*
Number of rooms: 445
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Also Known As:
Crowne Plaza Philadelphia
Philadelphia Crowne Plaza

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