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Sonesta Hotel Philadelphia

3.5 of 5 1800 Market Street, Philadelphia, PA 19103
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Sonesta Hotel Philadelphia
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Sonesta Hotel Philadelphia
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47 reviews from our community

Traveler rating
    18
    13
    7
    4
    5
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22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia
1 review
1 of 5 stars Reviewed 3 days ago NEW

1. When I checked in I felt that I had to drag the information out of the person at the front desk. 2. The room key did not work when we tried to open the door. I went back down to the front desk and they said to shove the handle upward and then it would work as that happens... More

Review collected in partnership with Sonesta

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Jordan C, General Manager at Sonesta Hotel Philadelphia, responded to this review

Dear leenster, We are disappointed to read that we failed to meet your expectations on your recent visit. We are addressing all of your comments with the appropriate departments and will implement additional training to improve in these areas. We would welcome the opportunity to speak to you off line at your convenience to discuss your stay. Please feel free... More

New York City, New York
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Clean, large room. "Free" WiFi did not work once throughout my stay there (including in the lobby). TV quality was terrible. Otherwise, fine hotel. Location was good (close to the train station, close to shops and restaurants).

Was this review helpful? Yes 1
Jordan C, General Manager at Sonesta Hotel Philadelphia, responded to this review

Dear liarmair, Thank you for your comments regarding your recent stay. The particular week that you stayed with us we were having some issues with our Internet Provider that has since been taken care of. In the month of November, we are switching over to Comcast which will deliver a much better in room entertainment product. Thanks for the comments... More

Terre Haute
1 review
1 of 5 stars Reviewed 3 days ago NEW

While the renovations of this hotel are breathtaking, they still have a great deal of work to do below cosmetics.I was checked into the wrong room and took awhile to correct. Room service that was supposed to take 1 hour arrived after 2 hours and 20 minutes. No one seemed overly concerned when I tried to talk about the issues.... More

Review collected in partnership with Sonesta

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Jordan C, General Manager at Sonesta Hotel Philadelphia, responded to this review

Dear 664sherryd, Thank you for your comments about your recent stay. We are just finishing up our beautiful renovations and are continuing to focus on providing excellent service to all of our guests. We have addressed your comments with the appropriate departments and hope to welcome you back to the Sonesta the next time you are in Philadelphia. More

Niantic
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Hotel was very clean, hotel staff was very friendly and helpful without even being asked. Location was good. Only downside was the quality of breakfast food available in the lounge and the pillows on the beds. I would stay here again.

Review collected in partnership with Sonesta

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Jouset V, Front Office Manager at Sonesta Hotel Philadelphia, responded to this review

Dear Tiredtraveler51, Thank you for the candid feedback. We're pleased you enjoyed your stay and we hope to welcome you back to Sonesta Philadelphia in the future. More

Philadelphia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

My stay at this hotel turned out to be extremely frustrating. Bathroom had a flood and no one did anything after it was reported. In room dining brought the wrong food which turned out to be average. My room key never worked so I had to repeatedly call for someone to let me in which took a long time and... More

Review collected in partnership with Sonesta

Was this review helpful? Yes 2
Jouset V, Front Office Manager at Sonesta Hotel Philadelphia, responded to this review

Dear Margo H, First I would like to apologize for the issues that you had during your recent stay. We are taking the necessary steps to prevent these types of incidents from happening in the future. Moreover, we are at the tail end of our extensive renovation and will be changing out the locks with a more updated system. We... More

Philadelphia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The location and condition of the hotel were good but that doesn't help when your reservation is not honored! We reserved a 2-Queen room for 3 persons but got a Queen + rollaway with the rollaway delivered after 11pm when the 2 young children were asleep. For $400/night this was unacceptable.

Review collected in partnership with Sonesta

Was this review helpful? Yes 2
Jouset V, Front Office Manager at Sonesta Hotel Philadelphia, responded to this review

Dear Vasiliki T., We are a truly sorry about the problem that you encountered with the room type. I can certainly understand your disappointment when you arrived to find that the room type that you reserved was not available. Please let me know directly the next time that you will be visiting Philadelphia and I will personally ensure that your... More

Maryland
Top Contributor
235 reviews 235 reviews
27 hotel reviews
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed 1 week ago

Thankfully my company paid for this room due to a seminar I was attending being in this hotel. The room was outdated and the comforter had a dried up orange stain that reminded me of pasta sauce. The bed however was quite comfortable as were the squishy and large memory foam pillows. The cleaning ladies were screaming in the hallways... More

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Jouset V, Front Office Manager at Sonesta Hotel Philadelphia, responded to this review

Dear Michael G., Thank you for your comments about your recent stay. We will address your comments with the appropriate departments. I would encourage you to give Sonesta another try as the Brand as a whole is going through a re-positioning to include a multitude of renovations. More

Philadelphia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

we booked & confirmed blocks of rooms in advance for a large family event the rooms were on different floors causing security to come for noise complaints. Also, the internet connection was very poor.

Review collected in partnership with Sonesta

Was this review helpful? Yes 1
Jouset V, Front Office Manager at Sonesta Hotel Philadelphia, responded to this review

Dear Julie B, Thank you for your comment and feedback regarding your recent stay. We do apologize for the inconvenience that you and your guests were unable to be housed on the same floor. Our hotel had a large convention in at the time of your stay that prevented the hotel from being able to accommodate your requests to stay... More

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I have stayed at tons of hotels over the years and on top of that I have family that have motels/hotels and I have never been treated so terribly. Check-in was quick and easy. The problems didn't start until about 10:30PM when we (3 friends from the area that stopped by to have a few drinks) were all just in... More

Was this review helpful? Yes 3
Jouset V, Front Office Manager at Sonesta Hotel Philadelphia, responded to this review

Dear Paul S., Thank you for your feedback and comments. We are sorry that you did not have a great experience at our hotel. We do our best to provide a great experience for all of our guests. We will investigate all of your comments. More

Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

The Sonesta Hotel is fairly new/ renovated and in a good location for getting around Philadelphia. Lovely big rooms, nicely decorated, clean bathrooms, great soft beds & pillows. I had a problem with loud guests next door to me at 4am I rang front desk and they sent security up straight away.....problem solved.

Was this review helpful? Yes 1
Jouset V, Front Office Manager at Sonesta Hotel Philadelphia, responded to this review

Dear kayza3, Thank you for the candid feedback. We're pleased that you enjoyed our newly re-designed property and location of the hotel. We apologize for the noise level and are happy that our security team was able to assist you with this matter. Thank you for staying with us and we hope to welcome you back to Sonesta Philadelphia soon. More

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Additional Information about Sonesta Hotel Philadelphia

Address: 1800 Market Street, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sonesta Hotel Philadelphia 3.5*
Number of rooms: 445
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Also Known As:
Crowne Plaza Philadelphia
Philadelphia Crowne Plaza

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