Sonesta Hotel Philadelphia (PA) - Hotel Reviews

Also Known As:: Crowne Plaza Philadelphia; Philadelphia Crowne Plaza

Address: 1800 Market Street, Philadelphia, PA 19103 (Formerly Crowne Plaza Hotel Philadelphia Downtown)

Phone Number:

Region: United States > Pennsylvania > Philadelphia > City Center West

Amenities:

Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool Wheelchair access

Hotel Style:

#43 Family Hotels in Philadelphia

Price Range: $$

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: Experience the Best of Philly during your stay at our convenient and newly refreshed hotel. The only hotel located on Market Street west of City Hall we are surrounded by Philadelphia's most prominent businesses, hospitals, universities and government offices. The hotel is located just blocks from the Pennsylvania Convention Center, Amtrak's 30th Street Station and Philadelphia's historic sites and attractions. The Philadelphia Museum of Art, Liberty Bell, National Constitution Center, Independence Hall & Philadelphia Zoo are just a few of the Philadelphia attractions to experience during your getaway. Walk to Center City businesses, fine dining, upscale shopping, museums, Rittenhouse Square, Avenue of the Arts-Theatre District & Antique Row. Experience professional sports with the Philadelphia Eagles and Phillies or visit top rated golf courses in the tri-state area. Plan your visit to the Franklin Institute's exciting Real Pirates Exhibit with our VIP Packages. Relax at our seasonal outdoor rooftop pool with views of the city. The Sonesta Hotel Philadelphia features great hotel deals and packages for family travel and weekend escapes. ... more less

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yardsaler2

East Coast

Senior Reviewer

8 reviews

4 hotel reviews

Reviews in 4 cities

1 helpful vote

“Overpriced/Underwhelmed”

Reviewed May 20, 2013 NEW

During our recent stay, the prices were increased for some reason. However, when paying over $400/night expectations should be met. The rooms are extremely small. The dresser drawers were broken and furniture worn looking. The bed was very clean and comfortable. However, the bathroom was two separate areas. One for the sink and one for the toilet/shower. The shower head... More

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fly14wta

Everett, Washington

9 reviews

7 hotel reviews

Reviews in 9 cities

2 helpful votes

“Excellent Customer Service”

Reviewed May 12, 2013

You're in a strange city. You're on a business trip, so your mind is on other things all the time. You want the hotel to be a safe refuge from the rush of the day. At the Sonesta Hotel Philadelphia, mission accomplished. Every single employee repeatedly provided high-quality, professional service. It wasn't just certain departments or particular staff members --... More

Thank you for the lovely review and I am glad to hear that we exceeded your expectations! Our goal is to make our guests comfortable during their stay and help them have a pleasant experience in Philadelphia! We look forward to you returning and when you stay with us after renovation, you will notice that outlets are now located right... More

GBM23

1 review

“Disappointed”

Reviewed May 7, 2013

What a disappointment! Thankfully the hotel is scheduled for a renovation. This hotel is extremely dated! I think the television in the room is from 1982. The bed was not comfortable and it had the smallest bathroom I've ever seen. The location is good (right on Market Street) and the staff was very pleasant. However for $300/night I expected a... More

Your comments mean a lot to us and I thank you for sharing. We know that we have a great location and a wonderful team and soon, with our scheduled renovation at the end of the year, we will have an even better product! Some features of the renovated rooms that we are excited about are the new Flat Screen... More

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TravelinTodd

Lafayette, Indiana

Contributor

18 reviews

14 hotel reviews

Reviews in 14 cities

6 helpful votes

“Nice, But Average”

Reviewed May 4, 2013 via mobile

The hotel was a Crowne Plaza. Under its new moniker, I expected something updated or a little better. I was disappointed. The hotel is in a great location. The hotel is very clean and staff is awesome. However, the rooms need updating (as indicated on all of the posters around the hotel). I was really sad to see that the... More

Dear TravelinTodd, Thank you for taking the time to share your experience and for your honest comments. We are excited about our renovation that will start at the end of this year as it will transform the hotel. The dispensers in the bathroom are also a way that the Sonesta Brand has chosen to be environmentally friendly. With the dispensers,... More

djr311

New York City, New York

Senior Contributor

28 reviews

27 hotel reviews

Reviews in 23 cities

15 helpful votes

“Good thing a renovation is coming”

Reviewed May 3, 2013

Pros: Location Passes to Philadelphia Sports Club Concierge lounge was OK Cons: Sheets were synthetic feeling Bathroom was the smallest ever No electrical plug Old TV Elevators stopping on every floor even though no buttons pushed The place is just a little tired.

Thank you for your comments for taking the time to write a review. The Philadelphia Sports Club provides a great alternative to our guests that are looking to use a variety of equipment for their workout. With our upcoming renovation we are excited about enlarging our bathrooms and updating our furnishings and TVs. We hope you will visit us again... More

firesafetyguy

Fort Worth, Texas

“Fully Meets My Needs”

This is a perfectly nice hotel. I stayed one night this week for a job interview. I had a clean and quiet room, Although near the elevators, there was no mechanical noise. Some other guests were noisy in the corridor after my bedtime, but that's gonna happen anywhere. The decor is somewhat dated, but I understand they are about to... More

Thank you for sharing your great experience and congratulations on your new job! Our location is close to local business offices as well as many lunch and dinner spots. We are glad you will be returning and look forward to seeing you soon! More

Mslola1965

Houston, Texas

19 reviews

6 hotel reviews

Reviews in 12 cities

11 helpful votes

“Great location and good customer service”

Reviewed April 29, 2013

We went to Philly for business and stayed afterward to enjoy the city and the location of the hotel was perfect for business and tourist aspect of the city. The staff was great, everyone was very helpful. The carpet and furnishing are a bit old but they have signs everywhere about the renovations. If we ever go back to Philadelphia... More

See 2 more reviews by Mslola1965 for Philadelphia

Thank you for the great review and I am pleased to hear you had an enjoyable time both on business and leisure. Our location could not be better for both and we are also in the middle of the restaurant district where many local chefs have opened their unique restaurants. We look forward to welcoming you back and having you... More

Bolts77

26 reviews

9 hotel reviews

Reviews in 10 cities

3 helpful votes

“Enjoyable stay....”

Reviewed April 28, 2013 via mobile

Stayed here for 2 nights late April 2013. Arrived before check-in time, but room was available for us, 12th floor, no issues with street noise or noise from other rooms. Room big enough for 2 people with a nice desk area plus extra sitting chair which I like. Bathroom was quite small, but there is also a dressing area as... More

Dear Bolts77, Thank you for the wonderful review and it nice to hear you enjoyed your time in Philadelphia. Our concierge is on duty in the morning and evening to assist with booking some the very unique tours that Philadelphia has to offer. These tours give you a local perspective of what the city has to offer. If your travels... More

Kenneth R

San Juan, Puerto Rico

2 reviews

“Great value!”

Reviewed April 28, 2013

The hotel rooms are very nicely decorated and Fran is a great concierge! Except for the size of the bathrooms, the hotel is great and the staff very friendly. In addition, the gym had everything needed, towels and water included. The meeting rooms are very nice as well. I highly recommend this hotel.

It is great to hear that you were able to with Fran, our concierge! She is a great asset to our hotel and very knowledgeable about all of the ins and outs of the city. The gym inside the hotel is open 24 hours a day in order to meet all of our guests needs and has a wide variety... More

jdudine

Selbyville, Delaware

Reviewer

3 reviews

Reviews in 3 cities

“Great location in center of Philadelphia”

Reviewed April 26, 2013

We stayed in the Sonesta for one night April 18th with a Living Social deal. Good rate and free parking next door. The hotel is in a perfect location to experience Philly's best attractions. Walking distance from the Reading Market, Rittenhouse Square and many great restaurants. You can walk all the way to South Street for a cheesesteak if you... More

Dear jdudine, It is wonderful that you were able to take advantage of the Living Social promotion which included parking in the rate. We recognize that parking in the city can be expensive and offer a similar package which includes parking that can be booked through the Sonesta website. We hope to see you again soon! More

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Sonesta Hotel Philadelphia

Sonesta Hotel Philadelphia

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