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All 84 Philadelphia hotels

Sonesta Hotel Philadelphia

3.5 of 5 Hotel   |   1800 Market Street, Philadelphia, PA 19103 (City Center West)
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Ranked #46 of 84 hotels in Philadelphia
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769 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Rockville, Maryland
1 review
2 of 5 stars Reviewed 4 days ago NEW

We stayed in this hotel last weekend and I was very disappointed. The hotel has virtually no lobby. You enter through the garage. Literally. It's good that they're renovating because the rooms desperately need upgrades. The TV was an old fashioned CRT. Also found that the floor outside the elevator had some food that had been spilled and was rubbed... More

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Melissa S, Guest Relations Manager at Sonesta Hotel Philadelphia, responded to this review

Dear Howard L, Thank you for your honest feedback and we appreciate you taking the time to share your concerns. We are working to improve the hotel and we know you will be impressed when we are done! As you mentioned, our concierge is available throughout the day to assist with tours, restaurant recommendations and local attractions. We hope you... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

Let all beware of the Sonesta Hotel as it is a dump with no amenities whatsoever and should have been closed during unadvertised renovations. They work on construction with jack hammers from 7am until 8pm and have men working on scaffolding outside of your window during this time as well which is really nice. The hallways will remind you of... More

Was this review helpful? Yes 2
Top Contributor
95 reviews 95 reviews
29 hotel reviews
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed recently during a volleyball tournament at the convention center. I did not choose the hotel or pay for it but I will tell you I would stay here if I had the choice. The construction does not leave a good first impression but once you get on the elevator all is well. Very friendly staff on the phone... More

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Ellen H, Front Office Manager at Sonesta Hotel Philadelphia, responded to this review

Dear bdaygirl, We appreciate your feedback and we enjoyed having your Volleyball Team here over the weekend! We are improving our hotel to a have a fresh new look and vibe and I am glad to hear that you were not inconvenienced by this process. The associates here take pride in making each guest’s stay as comfortable as possible and... More

Sydney, Australia
Contributor
17 reviews 17 reviews
9 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Not as bad as others make out. Staff are fabulous at recommending what to see, where to go and even the best places to eat. Yes the hotel is dated....but that is why they are renovating!!! We were put up on the higher floor to reduce noise but we were not in our room during building times anyway, we out... More

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Ellen H, Front Office Manager at Sonesta Hotel Philadelphia, responded to this review

Dear debstagreen, Thank you so much for your kind words. I am happy to hear that the team here was able to accommodate your needs and assist you with information about sightseeing in Philly. Even during renovation, our concierge is available each day to help with tours of the city and restaurant recommendations. We hope you see you again soon... More

Denver, Colorado
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Yes, the hotel is under renovation, but the staff was outstanding, and the room was clean and comfortable. The location was perfect - close to my meeting location, but also in easy walking distance to some of the historical sites.

Review collected in partnership with Sonesta

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Ellen H, Front Office Manager at Sonesta Hotel Philadelphia, responded to this review

Dear Laura S, Thank you for your kind words and I am so glad to hear that you were not inconvenienced by the renovation! As we go through this process, we are trying to make our guest’s stay as comfortable as possible and still provide the excellent service we are known for! We can’t wait to welcome you back and... More

Leiderdorp
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at the Sonesta Hotel in Philadelphia for 6 nights. On the website it says that there are quiet floors on club level – one of the reasons I chose this Sonesta Hotel. It turned out there are no club level floors, let alone quiet floors. We were given a room at the 12th floor (of... More

Was this review helpful? Yes 1
Ellen H, Front Office Manager at Sonesta Hotel Philadelphia, responded to this review

Dear Anja52, Thank you for your honest feedback. We are undergoing a renovation in order to improve our guestrooms, lobby and meeting space and the final look is going to be amazing! During this time, all of our services are still open including room service, business center and our concierge services. I truly apologize that we were not able to... More

Enid, Oklahoma
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Went here for work trip. They had a seminar in the hotel. The hotel itself is under construction...and is a mess. The outside doesn't even look like a hotel and you have to enter through almost the parking garage. But.... the staff makes up for it. Everyone was very kind and helpful..from the concierge to the housekeeping staff. The staff... More

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Ellen H, Front Office Manager at Sonesta Hotel Philadelphia, responded to this review

Dear Michelle D, We appreciate your comments and I am so happy to hear that the staff was able to make your stay enjoyable. As we improve the hotel, our goal is still to provide excellent service and assists our guests during this time. Kim Rae is truly an asset to the Front Desk team and I will share your... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

When I booked the hotel I booked it based on the information and photos available on the website. However, in reality they are going through a huge renovation and lack all the amenities they advertise. Don’t believe any of the photos posted here or on their website. Those photos are proposed designs / models and not actually what it currently... More

Was this review helpful? Yes 3
Ellen H, Front Office Manager at Sonesta Hotel Philadelphia, responded to this review

Dear Jorgejr88, Thank you for your comments. While under renovation, we do have all of our amenities open, except for the Elephant and Castle restaurant which was located in the lobby. Even though the restaurant is closed, Room Service is still available and the hotel is located in the restaurant district of the city. Within a few blocks of the... More

Philadelphia, Pennsylvania
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

. Like other reviews mentioned i had no idea they were renovating the hotel. That was ok, i could deal with that, our room was on the 12th floor so no noise. That was the best it got. The room was small, all we had was one chair and a bed for sitting. The room was clean besides the grease... More

Was this review helpful? Yes 1
Ellen H, Front Office Manager at Sonesta Hotel Philadelphia, responded to this review

Dear Rye T, We appreciate your feedback and thank you for taking the time to share your concerns. With the completion of our renovation, all of our mattresses and bedding will be replaced as well as the furniture and fixtures in the room. We do provide complimentary amenities such as toothpaste and toothbrushes and our housekeeping department is available at... More

Philadelphia, Pennsylvania
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Unfortunately, the only hotel accepting reservations during our stay was the Sonesta. I read the reviews on Trip Advisor, but figured we could deal with a little inconvenience. I was wrong. The staff were very nice, but the facility is borderline in every sense of the word. It was not worth the money we paid to stay here for one... More

Was this review helpful? Yes 2
Ellen H, Front Office Manager at Sonesta Hotel Philadelphia, responded to this review

Dear ATD4499, Thank you for your honest feedback. As we undergo this renovation, we are looking forward to the new and exciting changes that are coming in the future. The addition of a lobby café, art gallery and modern new rooms are just a few of the great new features that we will have! I am so glad to hear... More

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Additional Information about Sonesta Hotel Philadelphia

Also Known As:
Crowne Plaza Philadelphia
Philadelphia Crowne Plaza
Address: 1800 Market Street, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#36 Family Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sonesta Hotel Philadelphia 3.5*
Official Description (provided by the hotel):
Experience the Best of Philly during your stay at our convenient and newly refreshed hotel. The only hotel located on Market Street west of City Hall we are surrounded by Philadelphia's most prominent businesses, hospitals, universities and government offices. The hotel is located just blocks from the Pennsylvania Convention Center, Amtrak's 30th Street Station and Philadelphia's historic sites and attractions. The Philadelphia Museum of Art, Liberty Bell, National Constitution Center, Independence Hall & Philadelphia Zoo are just a few of the Philadelphia attractions to experience during your getaway. Walk to Center City businesses, fine dining, upscale shopping, museums, Rittenhouse Square, Avenue of the Arts-Theatre District & Antique Row. Experience professional sports with the Philadelphia Eagles and Phillies or visit top rated golf courses in the tri-state area. Plan your visit to the Franklin Institute's exciting Real Pirates Exhibit with our VIP Packages. Relax at our seasonal outdoor rooftop pool with views of the city. The Sonesta Hotel Philadelphia features great hotel deals and packages for family travel and weekend escapes ... more   less 
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