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Crowne Plaza Hotel Philadelphia Downtown


Crowne Plaza Hotel Philadelphia Downtown
Hotel class 3 of 5
1800 Market Street, Philadelphia, PA 19103
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Traveler Reviews

67% Recommend
3.5 of 5 stars 154 reviews
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By trip type
All (154)
[ Date ] [ Rating ]
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4 of 5 stars
MikeLondonLondon 5 contributions
London
Jul 14, 2009 New

Very comfortable hotel in the heart of central Philadelphia. Great location for shopping and sightseeing. We stayed in a room on the top floor (25th). Clean comfortable rooms the only let down is the bathroom. Very small for a USA hotel but its inconvenient rather than a disaster. All rooms have free internet which is a big thumbs up!! Leroy... more

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4 of 5 stars
trevtnyc 35 contributions
New York City, New York
Jul 4, 2009 | Trip type: Solo travel

I am writing this from my room at the Crowne Plaza, and I must say 3 days into my getaway weekend it's been overall very satisfactory. It is located within walking distance of practically everywhere in Center City Philly, the staff have been nothing but friendly and helpful, my room is large and appointed nicely (they gave me an accessible... more

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4 of 5 stars
KV16 1 contribution
Chicago
Jul 2, 2009 | Trip type: Solo travel

I unfortunately had to cancel my reservation so I have not stayed at this hotel. While I booked my trip through Travelocity and was met with many problems in cancelling this trip from them. I decided to directly speak with the hotel and was amazed at how helpful they were. I just want to mention the assistance and courtesy i... more

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4 of 5 stars
gatorphin 12 contributions
Cape Coral,FL
Jun 30, 2009 | Trip type: Family

We arrived in Philly around 2pm and checked into our room with no problems. We were on the 7th floor. Parking at the hotel was easy but expensive - $33/day! That was more than NYC or D.C. Staff was friendly. Hotel was in the middle of downtown and within walking distance to everything except Pat & Geno's to get a... more

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5 of 5 stars
RMSWashingtonDC 1 contribution
Washington DC
Jun 29, 2009 | Trip type: Business

Room service called each night to ask if I enjoyed my meal. All staff were very friendly and went out of their way to ask if I needed anything, even maintenance staff in the hall. Very clean, comfortable. Highly recommend the hotel. more

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4 of 5 stars
UTravelfish 1 contribution
Utah
Jun 27, 2009 | Trip type: Business

The hotel was conveniently located right across the street from where I needed to be for business purposes. The room was clean, the exercise room had great equipment, and the staff was great. The concierge and bell hop did a great job of arranging courtesy shuttles for Philadelphia tours and providing restaurant recommendations. We only wish the hotel would offer... more

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5 of 5 stars
TracyN185 4 contributions
Coal Township, PA
Jun 23, 2009 | Trip type: Couples

My husband and I were very happy with our experience at the Crowne Plaza...the staff was welcoming, friendly and went above and beyond to ask if they could help/do anything for us. The room was clean, though small, but only stayed for one night, so it was fine. I asked for several additional amenities and was given everything I asked... more

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4 of 5 stars
kelog66 3 contributions
southport
Jun 19, 2009 | Trip type: Friends getaway

very impressed with room size and comfort liked the pillows the room was spotless the only downside was slow check in couldnt find any time arrived at 240 long hot journey on greyhound didnt get into room until 430 not sure why the rooms were not ready i guess understaffed after that they did give us vouchers for a free... more

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5 of 5 stars
Hylerc 1 contribution
Hylerc
Jun 18, 2009 | Trip type: Business, Solo travel

I have stayed at this hotel many times and I am always impressed with the staff and the how well they take care of me. Great rooms! more

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2 of 5 stars
nini7182 1 contribution
PA
Jun 14, 2009 | Trip type: Family

I was very upset to find a condom wrapper under my bed skirt in my room. the staff there has always been nice, but this experience was horrible. Not only did my 4 year old son find that in our room, but they never even offered a discount on my room for me, I had to ask for it. They... more

Management response from
CPPhilly, General Manager

The Crowne Plaza Philadelphia would like to apologize for the frustrations this guest experienced during their stay with us. It is dissapointing to see that the compensation offered to the guest as a result of these issues was not found to be sufficient. The staff at the Crowne Plaza is committed to exceed every guest's expectations and unfortunately in this...

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Crowne Plaza Hotel Philadelphia Downtown Address

1800 Market Street, Philadelphia, PA 19103
Philadelphia Hotels Crowne Plaza Hotel Philadelphia Downtown
3.5/5.0
154