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Hilton Garden Inn Philadelphia Center City

3.0 of 5 1100 Arch Street, Philadelphia, PA 19107
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Hilton Garden Inn Philadelphia Center City
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Hilton Garden Inn Philadelphia Center City
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1,007 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton Garden Inn Philadelphia Center City
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Winston Salem, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed June 26, 2010

If you want to be downtown in the center of it all in a reasonably priced room, this hotel will do the trick. It is within walking distance to many of Philadelphia's sights. It is also right next to the Septa and Patco stations so if you are going to a Phillies game, etc you can hop on the train.... More 

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jimsalvo, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thanks for taking the time to share your comments and glad you enjoyed your stay. Hope to see you again soon! More 

Ashford,Kent
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 25, 2010

Stayed at this hotel on way down to Washington with my wife and 2 young kids. Room seemed dated and looked like if had not been cleaned properly (toilet did not work and bath had hairs in it). Given its in the city, it was difficult to sleep due to noise outside. Restaurant was the gem at this hotel -... More 

Was this review helpful? Yes
jimsalvo, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing your comments about your recent stay and I do apologize for not exceeding your expectations. I am glad to hear that you enjoyed the F&B offerings of the hotel and have also shared your comments with our Housekeeping team to ensure they focus on some of the missed details. Thanks for staying with us and hope... More 

New York City, New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 21, 2010

Loud. roaches in rooms. broken beds! Room reaked of cig smoke, and you cant open the windows!! i would not recommend going here. The only saving grace was that all of our rooms were free. Was supposed to be a fun anniversary weekend with a few of our family members and my brother's room had a bug in it that... More 

Was this review helpful? Yes 1
jimsalvo, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

I certainly apologize for the challenges you encountered while staying at our property last September as your experience is certainly not the norm. The hotel prides itself in ensuring that all of our guests receive comfortable accomodations and attentive service levels. We obviously fell short this time. I hope you allow the hotel another opportunity to regain your trust should... More 

Syracuse, New York
Top Contributor
71 reviews 71 reviews
36 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed June 14, 2010

I was at this HGI for a meeting at the Loews hotel. This HGI was much cheaper than the Loews hotel and is nearby so I stayed here. For those who book AAA, they give 10 dollar pantry/restaurant coupons good Fri-Sun and this special is until about Labor Day. As a gold HHonors member, I got a free breakfast. The... More 

Was this review helpful? Yes 1
jimsalvo, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you very much for taking the time to share your experience while staying with us. I am glad that you enjoyed the hotel and hope to see you return in the future. More 

Cedar City, Utah
Contributor
13 reviews 13 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 10, 2010

Being from a smaller community, it was a little overwhelming to have to drive into the heart of Philly to get to this hotel, but once we got there, we were able to park our car and walk everywhere we wanted to go. The parking cost was a little steep, $29 a day, but it sure beat trying to take... More 

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jimsalvo, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thanks for sharing your coments and glad you enjoyed visiting our city. Hope to see you return soon and look forward to servicing your travel needs again. More 

Houston, Texas
Top Contributor
294 reviews 294 reviews
184 hotel reviews
326 helpful votes 326 helpful votes
4 of 5 stars Reviewed June 9, 2010

We stayed at this location for three nights while traveling for a leisure trip. The location is right in the heart of the tourist attractions of Philadelphia. Check in was quick and easy, and the staff gave us coupons for $10 per night in their pantry store or for movies. The pantry had reasonable cost given this was a downtown... More 

Was this review helpful? Yes
jimsalvo, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for taking the time to share your comments and I am happy to hear that overall you enjoyed your stay with us. I do apologize for the lack of response and follow up and will certainly share with the team as a learing tool. I hope that if your travels take you back to Philadelphia, you provide us... More 

New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 9, 2010

Big crowd at checkin. Reception folks were nice though and the room I was given was quite large AND at the lowest traffic part of the hall. Not super luxury, but a safe pleasant choice for a downtown Philly stay.

Was this review helpful? Yes
jimsalvo, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

I am glad you enjoyed your stay and hope to see you return soon. More 

marietta GA
Top Contributor
340 reviews 340 reviews
167 hotel reviews
206 helpful votes 206 helpful votes
5 of 5 stars Reviewed June 7, 2010

Great hotel for a convention b/c convention center is right across the street. Good food options at reading terminal market next door. Transportation was a snap - train station less than a block (almost next door) Centrally located to teh sights, a bit of a walk to liberty bell area, but not bad, and trolly stop on market street less... More 

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jimsalvo, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you very much for the gracious comments and I am glad that you enjoyed your stay with us. Hope to see you return! More 

Albany, Oregon
Top Contributor
126 reviews 126 reviews
42 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed June 6, 2010

We stay at a lot of Hilton Gardens. This one required a 30 min wait for check in, parking was $27/day (just how it is in Philly I think), tiny exercise facility and dated/somewhat grundgey pool that was 3'6" deep throughout. I don't know if it is a phenomenon of the train/bus terminal near by but there were tons of... More 

Was this review helpful? Yes
jimsalvo, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for taking the time and sharing your comments. I do apologize for the delay in checking in, as that is certainly not the norm. We did in fact host a large group of individuals that were departing with the Peace Corps over a series of days, so I am sure you saw many individuals carrying backpacks, etc. I... More 

nyc
Contributor
19 reviews 19 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 31, 2010

The hotel itself was fine but in a shady area. There is a bus depot across the street with homeless and vagrant hanging around. While walking down the block, we were constantly being asked for money. The whole surrounding neighborhood was dirty and borderline dangerous. I did not feel comfortable walking around with my family. It's a short walk to... More 

Was this review helpful? Yes
jimsalvo, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing your thoughts on your recent stay with us and I am happy to hear you enjoyed the hotel. I do hope that we can be of service to you again should you return to Philadelphia. More 

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Additional Information about Hilton Garden Inn Philadelphia Center City

Address: 1100 Arch Street, Philadelphia, PA 19107
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Philadelphia Center City 3*
Number of rooms: 279
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Also Known As:
Hilton Garden Inn Philadelphia Center City Hotel Philadelphia
Philadelphia Hilton Garden Inn
Hilton Philadelphia
Hotel Style:
#31 Romantic Hotel in Philadelphia
#34 Business Hotel in Philadelphia
#37 Family Hotel in Philadelphia

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