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Hilton Garden Inn Philadelphia Center City

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1100 Arch Street, Philadelphia, PA 19107
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Hilton Garden Inn Philadelphia Center City
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1,157 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dallas, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

The hotel is great, very clean, lots of power plugs, nice amenities. However, the best part is the friendly staff! Spoke with numerous people during the four days and each was helpful, courteous and an overall good experience.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Laurel, Maryland
Contributor
16 reviews 16 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was my first time staying at this hotel and it will not be my last. The staff was very helpful and nice. They made you feel like you are family. The room was very nice and clean. Everything worked fine. It is right next door to the Reading market and about a 10 to 15 min walk to the... More 

Was this review helpful? Yes 2
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing the Very Nice Review. We are glad to enjoyed the service and location. We look forward to seeing you again the next time you are in town. More 

New York
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The staff is incredible here - warm, friendly, welcoming, eager to ensure that all is just right. While I travel often for work, this was a personal trip, and I'd be happy to stay here again for either purpose. If you need a place downtown, I highly recommend this property. Room was large, well-maintained, and while the property is not... More 

Was this review helpful? Yes 1
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for the Remarkable review. We truly appreciate your business and are glad to hear the staff took such good care of you. Please come back and see us again soon. More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very accommodating staff, never charged me for the numerous water bottles I took from the canteen. They put my room far away from the elevator, that was very nice, I slept like a baby each night. Cleaning staff did a fantastic job, the cleanliness was evident throughout the hotel. I would definitely recommend this hotel for anyone to stay at.... More 

Was this review helpful? Yes 1
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for posting the Amazing Review! We are pleased you were so satisfied with the service, cleanliness, and value our hotel was able to offer. We appreciate the recommendation and hope you will come back and visit us the next time you are in Philadelphia. More 

Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is immediately adjacent to the Reading Terminal Market and the convention center. Have stayed here many times. Rooms are good sized and have HGI amenities like couch, microwave, mini fridge, etc. however, the hotel is getting dated and could use some freshening up. Staff is always very helpful. Parking is expensive and a bit awkward in the building... More 

Was this review helpful? Yes
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing the Good feedback from your recent stay. We are happy to hear you found the hotel satisfactory and consistent with our Hilton Garden Inns you have stayed at. Though I agree parking in Center City can be quite expensive our hotel garage offers one of the lowest overnight rates in the city. More 

Birmingham, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

Sleep was not possible in room 849 with a connecting wall to the incredibly loud four elevator bank. The staff was not helpful or interested and considering the $34 parking charge and a locked entrance door to the hotel from parking, there must be a better option.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Dear Derrel C, I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the noise disturbance you encountered. Your comments have helped us to improve our guest experience and we will now be offering free earplugs at the front desk.... More 

Hanover, New Hampshire
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My children and I stayed here for two nights. The staff was top-notch, extremely helpful and friendly. The room was very clean, and the lobby was nice. My biggest complaint is that the elevators were not secure; anyone could walk in and take the elevator (no key card required). I haven't been to a hotel with this kind of access... More 

Was this review helpful? Yes
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for taking the time to share some feedback from your stay. We are happy to hear you found the staff to be helpful but sorry to hear you did not feel secure. Although our elevators do not all us to add key access we do lock our lobby doors at 10pm and only guests can enter the hotel... More 

bronx, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

great hotel but naturally on the pricey side since its downtown. if you wont use your car during the stay, find another cheaper lot. there are quite a few neary. the pool was great and perfect for kids. its only 3 feet deep.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for posting the Great Review! We are glad to hear you enjoyed our hotel and indoor pool and hope you will come and visit us again the next time you are in Philly! More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

This hotel is located in a great area. It was easy to find and the lobby is impressive. The best part were the girls at the front desk. I can't remember staying at a hotel with a friendlier staff. Exceptionally helpful and pleasant.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for posting the Pleasant Review. I will be sure to personally recognize the Front Desk team for being so friendly and helpful. We look forward to seeing you again soon! More 

Gulf Breeze, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Great staff and hotel, but the price was very high the weekend I was there (for college graduation). Facilities were great and room was very comfortable. Hopefully, the price will not be as high the next time I am in the area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing the Great Review. We look forward to your next visit. In order to get the best prices we do recommend booking at least 3 weeks prior to your arrival date. More 

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