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All 84 Philadelphia hotels

Hilton Garden Inn Philadelphia Center City

3.0 of 5 Hotel   |   1100 Arch Street, Philadelphia, PA 19107 (City Center East)
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Ranked #35 of 84 hotels in Philadelphia
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 days ago
Debra P Rochester, United States
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826 people have reviewed this hotel

Traveler rating
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193
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
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English first
Rochester, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Perfect location and wonderful staff! I highly recommend this hotel for it's cleanliness and location. The rooms are very nice, with microwaves and refrigerators. I also appreciate the complimentary wi-fi. We were steps away from the Convention Center and the Market.

Review collected in partnership with Hilton Garden Inn

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Paula C, Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Debra, Thanks for sharing your excellent review. The entire team at the Hilton Garden Inn Philadelphia Center City hotel is extremely proud to have read that everyone was wonderful to you and the location was ideal for your needs. We look forward to seeing you when your plans bring you back in town for business. More

Bristow, VA
Contributor
18 reviews 18 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

The front desk staff were great. The room was clean. Great location. Exactly what I expected except for a couple of things, which kept me from giving it 5 stars. 1. Travelocity has it listed as having a complimentary breakfast, which actually was the reason I chose this hotel instead of another around the corner. They offer breakfast but it's... More

Was this review helpful? Yes 1
Paula C, Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

We thank you for taking the time to share the experience you had at the Hilton Garden Inn Philadelphia Center City. We are very glad you felt the staff was great and the room was clean. I am very sorry about the misleading information on Travelocity's website. We have reached out to them to correct this error. I would also... More

Phoenix, Arizona
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

Quick one night stay in April 2014: Despite arriving late, was welcomed on arrival by the friendly folks at the desk. We played Philadelphia trivia for an additional 500 HHonors points! Don't pay the upgrade for a higher room...the hotel already occupies floors 7-10 only, so every floor is essentially a "high" floor. I ended up in a nice room,... More

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Paula C, Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thanks for sharing your excellent review. The entire team at the Hilton Garden Inn Philadelphia Center City hotel is extremely proud to have read that everything about your stay was wonderful. I am so glad to hear you were able to play Philly Trivia for bonus points. The staff at our Front Desk loves when the guests take time to... More

Greenville, North Carolina, United States
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

While this motel is centrally located to the Reading Market, Chinatown, and the PA Convention Center, it is still a motel. They charged between $290 and $320 a night and for all that you get paper cups for water and coffee, a very expensive breakfast, and construction in the hallways. I have never paid for breakfast at a Hilton Garden... More

Was this review helpful? Yes 2
Paula C, Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

I am sorry about your poor experience at the Hilton Garden Inn Center City. I can assure you that these inconsistencies you experienced are not standard. We strive to ensure our team members know how much we value your business as a Hilton Honors Member and we do try to make sure all guests are happy with their stay. I... More

Independence, Kentucky
Top Contributor
52 reviews 52 reviews
13 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 1 week ago

My family joined me while I attended a conference. The lobby was nice and the staff was friendly enough. The kids enjoyed the pool. The rooms were dated. The sofa bed was so uncomfortable and sloped downward so much, the kids preferred to sleep on the floor over the sofa bed. We are loyal Hilton members and we will not... More

Was this review helpful? Yes 2
Paula C, Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for taking the time to post your feedback. I am very happy to hear that the location was convenient for you when you were in town and that your kids could enjoy the pool while you attended the conference. I am very sorry that the sofa bed was so uncomfortable for your children. As a loyal Hilton Member... More

Barbados
1 review
4 of 5 stars Reviewed 1 week ago

I had a wonderful experience at Hilton Garden Inn. The staff was helpful and friendly and made sure that I was comfortable. There was some renovation on my floor but prior notice was given and apologies were made in advance. I understood that the hotel was trying to make things better for staff. I left my room in the morning,... More

Review collected in partnership with Hilton Garden Inn

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Paula C, Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Ramona, Thanks for sharing your experience at our hotel. The entire team at the Hilton Garden Inn Philadelphia Center City hotel is extremely proud to have read that everyone was willing to help you and that you enjoyed your stay. We are also very pleased to hear that you liked the look of the renovations when they were completed during... More

Towson, MD, United States
1 review
5 of 5 stars Reviewed 1 week ago

If you are staying in Phila. for a convention at the Convention Center, this is the place to stay. Conveniently located near Convention Center and Reading Market Terminal, so you can mix business with fun. Staff is very courteous and helpful, and the rooms are a good value.

Review collected in partnership with Hilton Garden Inn

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Paula C, Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Jane, We thank you for taking the time to share the excellent experience you had at the Hilton Garden Inn Philadelphia Center City. We are very glad you found our location so convenient to the convention you were attending. It also makes us happy to hear you were able to mix in some fun at the Reading Terminal Market while... More

New York City, New York
1 review
2 of 5 stars Reviewed 1 week ago

The beds are old and worn out (my husband and I rolled to the middle and in the end had to sleep in separate beds). AND it's overpriced for a middle class hotel Philadelphia $350! Too much for a bad bed and very mediocre breakfast (which I don't recommend).

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Paula C, Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Carolyn, Thank you for taking the time to post your feedback. Please accept our sincere apology for the bad night sleep you had with your husband. We want you to know that the comments we receive from our guests are taken very seriously and your suggestions will help us to improve the experience in the room for our future guests.... More

New York City, New York
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Accommodation themselves were average, and the bed was admittedly the most comfortable. Clean, smelled good, bathroom an adequate size. But the staff, from beginning to end, was top notch. They were so incredibly wonderful, friendly, attentive, efficient, and any other positive adjective you could think of. And importantly, they allowed us a late check out for 2pm! We were ecstatic.... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Paula C, Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

We thank you for taking the time to share your experience at the Hilton Garden Inn Philadelphia Center City. I am very glad to hear that you think our staff is top notch. We all work very hard to make sure our guests are extremely satisfied during their stay! I am thrilled that the 2pm check out made your stay... More

Cortez, Colorado
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The rooms had comfortable beds and the hotel staff was friendly and very accommodating but there was a lot of noise from adjoining rooms, the hallway (and the street even though we were on the 9th floor). Try to get a room that doesn't face a major street to eliminate at least one source of noise.

Was this review helpful? Yes 1
Paula C, Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

We thank you for taking the time to share the experience you had at the Hilton Garden Inn Philadelphia Center City. We are very glad you enjoyed the bed and that the staff was friendly towards you. I would like to apologize for the noise you encountered by the adjoining room and the guests in the hall. We do hope... More

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Additional Information about Hilton Garden Inn Philadelphia Center City

Also Known As:
Hilton Garden Inn Philadelphia Center City Hotel
Hilton Garden Inn Philadelphia Center City Hotel Philadelphia
Hilton Garden Inn Philadelphia
Philadelphia Hilton Garden Inn
Hilton Philadelphia
Philadelphia Hilton
Address: 1100 Arch Street, Philadelphia, PA 19107
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Philadelphia
#30 Family Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Philadelphia Center City 3*
Reservation Options:
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