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Hilton Garden Inn Philadelphia Center City

3.0 of 5 1100 Arch Street, Philadelphia, PA 19107
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Hilton Garden Inn Philadelphia Center City
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Hilton Garden Inn Philadelphia Center City
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1,028 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orlando, Florida
Senior Contributor
38 reviews 38 reviews
31 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Spent a night here last minute after getting a good deal on Hotwire. The best part about this hotel was the location! We left our car in the garage and were able to get everywhere we wanted to go by walking or taking the train. It is right next to Chinatown where we had a great dinner at Penang. Loved... More 

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Senior Contributor
26 reviews 26 reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Do to a pending snow storm, I had to book a short notice reservation for me and 4 of my supervisors to stay overnight in Philly. Neat, clean hotel in the middle of Chinatown and situated right next to the Reading Terminal Market. Front desk personnel was very pleasant and the room was very neat and clean. We had dinner... More 

Was this review helpful? Yes 1
Salaah M, Director of Guest Services at Hilton Garden Inn Philadelphia Center City, responded to this review

Crabman27 Thank you for acknowledging our staff on our execution and friendliness. While you may not have been staying under ideal conditions, I'm delighted to hear we made a positive impression on you and I hope the same for your supervisors. Thank you again and I hope to see you in the future. More 

Middletown, New York
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a very nice hotel with very nice rooms. There is a restaurant on the top floor which has pretty good food. All staff throughout this property are very nice, friendly and helpful. Covered Parking for your vehicle is good and costs about $25 per day and well worth it. There is a GREAT Chinese Restaurant located directly across... More 

Was this review helpful? Yes 1
Salaah M, Front Office Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the staff and property to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! More 

Boone, North Carolina
Top Contributor
87 reviews 87 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

As far as Hilton Garden Inn Hotels go, this is pretty typical by most standards except, their service is exceptional. Everyone in the hotel was friendly and continually greeted me whenever they saw me. I assume this is a mandate from management and this is a good mandate. Made me feel at home. Also, their breakfast is better than most.... More 

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Salaah M, Director of Guest Services at Hilton Garden Inn Philadelphia Center City, responded to this review

Oflieth, Our staff at the Hilton Garden Inn Philadelphia takes a lot of pride in our execution and the impression we leave on our guests. Thank you very much for recognizing our efforts and pointing out some great features of the hotel. Your comments regarding the bedding will be duly noted and overall i'm delighted to know your stay was... More 

Brooklyn, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent two nights over MLK weekend 2015. The lobby and public areas were surprising nice and staff was helpful and pleasant. Weather was lousy, but at least we were in walking distance of museums and the historic district. Also, next door to Reading Terminal Market which is worth a trip in itself.

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Salaah M, Director of Guest Services at Hilton Garden Inn Philadelphia Center City, responded to this review

Acmckey, Glad to hear your stay was well despite the weather conditions. We always aim to provide perfect 10 service so thank you for recognizing our staff and location as an optimal choice when coming to Philadelphia. I hope you can make a return trip as you can always count on us. Thank you! More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

Not worth the money. Paper thin walls, neighbors don't even need to be loud...you can literally hear them going to the bathroom. Wifi doesn't work. Put on hold multiple times over when asked for different room and inquire about wifi. No manager available. No follow up. Will definitely not stay here again; lots of other options.

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Salaah M, Director of Guest Services at Hilton Garden Inn Philadelphia Center City, responded to this review

Dear JEN2015, Thank you for sharing your feedback and I'm certainly appalled to hear how you were treated. While call volumes can certainly be heavy at times, you should still be addressed in a timely and professional manner. I would like to discuss some of your stay items in more detail if you don't mind contacting me directly at the... More 

Fort Lauderdale, Florida
Contributor
14 reviews 14 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

While I have been staying at Garden Inns for years, this was my first visit to this particular location, which is about as central to Philadelphia as you can get. It is adjacent to the Philadelphia Conv. Center, Reading Terminal Market (If you haven't been, you need to go!), China Town and the Market East station of SEPTA's regional rail... More 

Was this review helpful? Yes 1
Salaah M, Director of Guest Services at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for acknowledging our location and the very comfortable accommodations you experienced. Our location is very ideal for downtown Philadelphia so thank you for recognizing that but our efforts in maintaining our building. You Can Count On Us!! More 

Richlandtown, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We thoroughly enjoyed our stay at the Hilton Garden Inn. The employees were very courteous and helpful. The room, food and service were excellent. We intend to stay here again very soon. We appreciate the close proximity to Jefferson Hospital. Thank you.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Salaah M, Director of Guest Services at Hilton Garden Inn Philadelphia Center City, responded to this review

Gloria N, Thank you for taking a moment to share your experience. I'm delighted to hear our employees were courteous and the food was to your liking. A tremendous effort is put into ensuring we are always exceeding expectations. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! More 

Syracuse, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Staff was nice, hotel room was outdated. Free wifi was nice. Fitness center was average even though the treadmill was scary to run on. Thought it was going to break. Fire alarm was pulled "on accident" in the middle of the night which was not fun being 5 degrees outside.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Salaah M, Director of Guest Services at Hilton Garden Inn Philadelphia Center City, responded to this review

Dear katie: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and I deeply apologize were unhappy with your guest room. We are constantly looking for updates to be made and your feedback is crucial in that process. The fire alarm being pulled is also a concern... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Helpful. Friendly. Attentive. Responsive. Informed Staff. Lovely rooms. Quality. Comfy Bedding. Respite. Great Shower Heads. Neutrogena Toiletries. Mini-Kitchen. Great location. Near Restaurants. Across from Pennsylvania Convention Center. Walking day or night. Well-lit. Parking onsite. Restaurant onsite. Delicious. Reasonable prices. Discounts. Incentives.

Review collected in partnership with Hilton Garden Inn

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Additional Information about Hilton Garden Inn Philadelphia Center City

Address: 1100 Arch Street, Philadelphia, PA 19107
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Philadelphia Center City 3*
Number of rooms: 279
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Also Known As:
Hilton Garden Inn Philadelphia Center City Hotel Philadelphia
Philadelphia Hilton Garden Inn
Hilton Philadelphia
Hotel Style:
#35 Family Hotel in Philadelphia
#36 Business Hotel in Philadelphia
#39 Romantic Hotel in Philadelphia

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