We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn Philadelphia Center City

3.0 of 5 1100 Arch Street, Philadelphia, PA 19107
Hotel deals
Hotel website
Special Offer
Book Now and Save 25%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hilton Garden Inn Philadelphia Center City
Professional photos View all
Browse nearby
Hilton Garden Inn Philadelphia Center City
Write a Review

1,044 reviews from our community

Traveler rating
    320
    418
    196
    69
    41
See reviews for
258
190
83
322
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1044)
  • Mar-May only
    (212)
  • Jun-Aug only
    (325)
  • Sep-Nov only
    (269)
  • Dec-Feb only
    (238)
All months
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Hilton Garden in Center City (Philadelphia) is an excellent choice for those who like to 'hit the ground running' when exploring a city. Great location, along with friendly staff who love to talk about all the fun places to go and delish places to eat in Philly...Good breakfast too. Recommendation: Exceedingly Favorable

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

I had the worst drive from New York to Philadelphia and Jennifer made me feel so welcome and comfortable. First off the price and overall was phenomenal. I must say I didn't think that the staff was this friendly and the conciere was the sickest. The name is Jennifer and she's the sickest and the most extremely friendliest person I've... More 

Was this review helpful? Yes 1
Salaah M, Director of Guest Services at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for praising Jennifer. She is a rock star for our team and a huge asset for the entire hotel. It is a delight to know you enjoyed your stay and she made a wonderful impact on our behalf. Thank you for sharing your experiences with us. I look forward to having you return to our hotel in the... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Terrific staff! Very friendly and attentive. Restaurant staff were among the best. Chef made omelets, fence toast to order. Junior suite was good size. Parking garage is attached to building. Hotel is located in Center City which is right near convention center and Reading Market. We will definitely make this our hotel choice next time we visit.

Was this review helpful? Yes 2
Salaah M, Director of Guest Services at Hilton Garden Inn Philadelphia Center City, responded to this review

Dear Barbara, Our staff truly makes the difference in every interaction. Thank you for highlighting some wonderful points about our hotel and your experience. It is a delight to know you enjoyed your stay. Thank you for sharing your experiences with us. We look forward to your next visit. More 

New Rochelle, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 of 5 stars Reviewed 1 week ago NEW

Very poorly designed hotel, sitting on top of a six story parking garage, everything went wrong from the 2 hour wait to check in to the "heat-less" restaurant, to house-keeping staff not refilling the used towels in the bathroom to the TV remote that didn't work. Staff seemed over-matched and could only offer a s "Sorry" when confronted with a... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Salaah M, Director of Guest Services at Hilton Garden Inn Philadelphia Center City, responded to this review

Dear Arthur, Thank you for sharing your experiences with us. It is quite the embarrassment the events that took place during your stay. As I understand it my Supervisor may have reached out to you in regards to these items and I would like to extend my apologies and connect with you personally regarding your stay. Please reach out to... More 

Cedar Rapids, Iowa
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

No heat! Old run down rooms. We stayed in a suite and it had no heat in the bathroom. The bathroom door handle falling off along with the room having no heat at all and it was -2 outsidewas the last draw. Room service skipped us. Management was supposed to give me 40,000 hilton points and well none existent! This... More 

Was this review helpful? Yes 1
Salaah M, Director of Guest Services at Hilton Garden Inn Philadelphia Center City, responded to this review

Dear Irishmom77, There is no doubt your stay was does not compare to what Hilton represents and what we try to do on a consistent basis. Thank you for taking a moment to share this with us and I deeply apologize for you enduring such horrendous conditions. We want to ensure you are compensated appropriately and posting points on your... More 

Baltimore, Maryland, United States
Contributor
18 reviews 18 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 1 week ago

Gave our 2 bed room away that was RESERVED. Ended up with 1 double bed and a pull out couch that didn't lay flat. Shower head was aimed at wall and wouldn't turn back down. After first night room service came through. It smelled like they cleaned the bathroom with old, mop bucket water. Rear panel of TV in our... More 

Was this review helpful? Yes
Salaah M, Director of Guest Services at Hilton Garden Inn Philadelphia Center City, responded to this review

Glen C, It is truly embarrassing to have these large concerns arise during your stay. Please accept my apologies for your frustrating experiences and not providing you with appropriate solutions to these concerns. Here at the Hilton Garden Inn, my goal is to leave you with some resolution to the events of your stay. Please reach out to me at... More 

Philadelphia, United States
1 review
1 of 5 stars Reviewed 1 week ago

What a horrible experience. Not only did I pay more than the usual rate because I booked this hotel on Valentines Day Weekend, but I was not able to check in at the guarantee time. There was no hot water in both of the rooms I checked in. The clock was also set at the wrong time and the Internet... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Salaah M, Director of Guest Services at Hilton Garden Inn Philadelphia Center City, responded to this review

Tony L, The experiences you shared are not what Hilton represents and certainly not what anyone staying with us should endure. I reached out to you regarding the events of your stay and just want to follow up with an apology for allowing these events to take place. Your satisfaction is extremely important and I would like to connect with... More 

Brooklyn, United States
1 review
1 of 5 stars Reviewed 1 week ago

Broken everything, will bill you the incorrect amount, make it impossible to make a reservation (if they even answer the phone), no hot water, bar and restaurant have very limited hours. For the price, stay somewhere else.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Salaah M, Director of Guest Services at Hilton Garden Inn Philadelphia Center City, responded to this review

Alexandra K, Thank you for sharing your experiences with us. I would like to discuss the issues of your stay in more detail. No hot water, incorrect billing, and a difficult time making reservations are calls for a real intervention. Please reach out to me at your earliest convenience so we can remedy the issues that were very evident during... More 

Silver Spring, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Hotel is in a great location - next to the Reading Terminal and China Town. Across from the Convention Center. Walking distance from tourist attractions like Logan Square, Philadelphia Museum, Rocky statue, and plenty more. Hotel is clean, room was very comfortable - included microwave, fridge and Keurig coffee maker in the room. Hotel staff was the best ever!!! I... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Salaah M, Director of Guest Services at Hilton Garden Inn Philadelphia Center City, responded to this review

Dear Donna M, Thank you for sharing such wonderful experiences with us and the great comments regarding our staff and accommodations. Reviews such as yours is why I enjoy my hotel, our staff, and the interactions shared with every guests. Thank you again and I look forward to welcoming you back to our location. More 

Fairfax, Virginia
Top Contributor
96 reviews 96 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Its your basic hotel, nothing super fancy or nice about it. But its located right next to the Reading Market, which has tons of food options. So the location is great, close to office building if you are there for business and close to decent restaurant options. Its also close to tourist sites. Room: the room was clean and basic.... More 

Was this review helpful? Yes 2
Salaah M, Director of Guest Services at Hilton Garden Inn Philadelphia Center City, responded to this review

FFXTravelers, Food, drinks, and location are truly things we do well. However it is our staff we take the most pride in. Thank you for recognizing our efforts and sharing your experiences with us. We look forward to an opportunity to welcome you back to our property. You Can Count On Us! More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hilton Garden Inn Philadelphia Center City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Philadelphia Center City

Address: 1100 Arch Street, Philadelphia, PA 19107
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Philadelphia Center City 3*
Number of rooms: 279
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Cheap Tickets, BookIt.com, Priceline, Hotels.com, Despegar.com, Hilton Hotels, Hotwire, TripOnline SA, Odigeo and Tingo so you can book your Hilton Garden Inn Philadelphia Center City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Philadelphia Center City Hotel Philadelphia
Philadelphia Hilton Garden Inn
Hilton Philadelphia
Hotel Style:
#35 Family Hotel in Philadelphia
#39 Business Hotel in Philadelphia
#43 Romantic Hotel in Philadelphia

119 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (74)
Viewed
Room/suite (24)
Viewed
Dining (3)
Viewed
Hotel & grounds (10)
Viewed
Pool/beach area (4)
Viewed
Family/play areas (2)
Viewed
Bathroom (6)
Viewed
Business center/function rooms (2)
Viewed
View from room (3)
Viewed
2:26
Videos (1)
Viewed
Other (19)

Management photos: Courtesy of the property manager

Viewed
All management photos (45)
Viewed
Room/suite (13)
Viewed
Business center/function rooms (2)
Viewed
Dining (5)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (8)
Viewed
Pool/beach area (1)
Viewed
Other (15)
Hotels you might also like...
Check In Check Out
Price Your Stay