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Hilton Garden Inn Philadelphia Center City

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1100 Arch Street, Philadelphia, PA 19107
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1 room 1 guest
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Hilton Garden Inn Philadelphia Center City
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1,224 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boca Raton, Florida
Level Contributor
305 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I really enjoyed staying in this hotel. First and foremost, the location is fantastic. My husband and I took the subway from the airport and were pleasantly surprised to find that the hotel was only steps away when we came out of Jefferson Station. This is the China Town neighborhood, and we could see right away that we were just... More 

Was this review helpful? Yes
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing the Great Review. We are lucky to have such a great location. Our team works very hard to provide our guests with outstanding service and we appreciate you taking the time to notice. We look forward to seeing you again the next time you are in town. More 

Austin, Texas
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

With this hotel, you are in the heart of downtown. There is an adjacent parking garage that is billed directly to your room. Follow the instructions for managing your key card as it is your in/out access for parking (without incurring additional charges). Lobby is small, and restrooms require a key card to access. You are downtown, this keeps non... More 

Was this review helpful? Yes
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing the Good Review. We are glad to hear you enjoyed the visit but sorry to hear of your troubles with housekeeping and lost and found. I will be sure to follow up with the housekeeping team to let them know how they could have done a better job. We appreciate you bringing these issues to our... More 

Burnt Hills, New York
Level Contributor
56 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Great location if you find yourself going to downtown Philly. Close to convention center, historic sights, Chinatown, Reading Terminal Market, and more. Service was pretty good however did have problem with housekeeping. Returned from day away from room to find door had not been completely closed. Nothing was missing or disturbed in room however could have been disastrous. Front desk... More 

Was this review helpful? Yes
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing some feedback from your stay. We apologize for the issue of your door not closing correctly. Our Engineering team has adjusted the hinges to assure the automatic close is functioning correctly. We have also reported the issue with the key card reader in the parking garage to Standard Parking (owner and manager of the adjacent garage).... More 

New York City, New York, USA
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

It was a pretty good hotel. It had a pool and what they called a "spa" but what I would call a "hot tub" (max occupancy 6 people I think). That was nice. The pillows were too uncomfortable - unfortunately we only stayed one night, so we didn't know to change to the other pillows. However, when we checked out... More 

Was this review helpful? Yes
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing the Great Review. We are glad to hear you enjoyed the experience and were able to take advantage of our discounted summer rates. We hope you will come back and see us again the next time you are in Philly! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Excellent location. Near all of the historic sights and lots of restaurants and night life. Staff was extremely friendly and helpful. You are steps away from reading terminal market, mall and the liberty bell. They serve popcorn in the lobby and the hotel was nice.

Was this review helpful? Yes 1
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for the Excellent Review! We are luck to have such a great location and our staff works hard to provide and outstanding experience to all of our guests. We appreciate you taking the time to recognize us and hope you will come back and see us again soon!! More 

Buffalo, New York
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We were originally booked for the Embassy Suites for two nights. When we arrived there, our room had been cancelled due to a credit card snafu that I was unaware of and the hotel was over sold. The front desk clerk was rude and uncaring. I work for Hilton in NY so my manager quickly booked us at Hilton Garden... More 

Was this review helpful? Yes 1
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for the Great Review. I am sorry to hear of your initial troubles at a neighboring hotel but happy to hear we could accommodate you and earn your business for next time. More 

Lincoln, NE
Level Contributor
448 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is on the edge of China town within a block of the convention center and Reading market. Unfortunately, it's not quite up to HGI standards. Upon checking in to my room I found the toilet running non stop. I was able to remove the cover and fix the chain that was caught up on itself. My room in... More 

Was this review helpful? Yes
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Dear Jski529, We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope you will consider staying with us... More 

Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Perfect location, wonderful staff, great on site restaurant - Hilton Garden Inn in center city Philly has it all. We loved our suite, it was so nice to kick back and relax after a full day of sightseeing. The complimentary breakfast buffet and Monday night buffet were great bonuses and overflowing with a wide assortment of tasty dishes. The front... More 

Was this review helpful? Yes
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing the Perfect Review. We are lucky to have such a great location and staff. We are glad to hear you enjoyed your visit to Philadelphia and hope you come back and see us the next time you are in town. More 

Tampere, Finland
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I needed a place to for one night and chose this mainly for the location near historical sites. I have no complaints. Room was clean and spacious. At check-in and breakfast service was good. WiFi worked flawlessly. Id say this was industry standard experience. Everything is good, but nothing really stands out.

Was this review helpful? Yes
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing the feedback from your stay. We're glad to hear everything met your expecations but sorry to hear we missed on the Wow factor. Our staff is always available to help with specific requests to bring your stay to the next level should you decide to stay with us again. More 

Level Contributor
13 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here for a 25th anniversary trip. We got a great price $129 including breakfast on a travel site. The staff went out of their way to be friendly. Every staff member including housekeeping greeted us in a friendly manner. The provided cookies and ice water with fruit in it daily. Often there was only ice... More 

Was this review helpful? Yes
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for posting the Wonderful Review! We are happy to hear you enjoyed the stay and were able to take advantage of our Value Add amenities. We are delighted to hear you enjoyed your anniversary trip and hope you will come back and see us again soon! More 

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