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Hilton Garden Inn Philadelphia Center City

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1100 Arch Street, Philadelphia, PA 19107
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Hilton Garden Inn Philadelphia Center City
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1,338 Reviews from our TripAdvisor Community

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Durham, North Carolina
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

Stayed here for a conference. The staff were all really nice. The room was clean and love the free AM coffee in the lobby. Be aware that if you are driving you will likely have to pay $70/ day to park in the deck next door. I didn't really see anywhere else to park. Also, the bar/ restaurant is on... More 

Helpful?
Thank AcrossTheUniverse512
Pennsylvania, US
Level Contributor
407 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The HGI - Center City has never let me down. The staff are efficient, friendly, and helpful. Rooms are always clean and fully stocked and housekeeping quickly brings any extra items you may need. Breakfast is served in the hotel restaurant with buffet and cook-to-order options. For being in a city, the hotel is very quiet and I have never... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank nylady21
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing the Welcoming Review. We are very glad to hear you enjoyed the service, cleanliness, and dining experience for breakfast. We appreciate your loyalty and hope to see you again soon! More 

London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I have to say that for staff this has to be the best Garden Inn I have stayed at. Every interaction I had was helpful and correct. Check-In was a breeze, room was clean and everything worked. Location is great for Regional Rail and Metro, downtown is only 5 mins walk. I must give a special mention to the Chef... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jay_N69
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing the Very Good review! We are glad you enjoyed the hotel stay and dinner in the Garden Grille. I will be sure to recognize the dinner team for their extra efforts. The Cobb Salad is one of my favorite things on the menu, although it usually takes me 2 sittings to finish it. We look forward... More 

New Jersey, USA
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Can't beat the location of this hotel. Right next to the famous Reading Terminal Market, across from the Convention Center and a few blocks walk from the historic district. Nicely appointed rooms and lobby area. I would stay here again as the price and value are excellent!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank NJTina
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing the Great Review! We are lucky to have such a central location and are glad to hear you were able to take advantage of our discounted off season rates. We look forward to seeing you again the next time you are in Philly. More 

Summit, New Jersey
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I only stayed in this hotel for one night. The pricing was good and it was in a good location close to the South Street area of Philadelphia. I would not recommend this hotel if you are looking for luxury. The rooms could use an uplift. The pool area was nice but the tiles on the hot tub and pool... More 

Helpful?
Thank SETraveler2013
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing the feedback from your recent stay. We are sorry that you only found the hotel to be average. While I agree Center City does offer some high luxury option we do our best to provide an outstanding experience to all of our guests. Please feel free to contact me directly if we can ever be of... More 

Horsham
Level Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Perfect spot if you are spending most of the time out in the city. It's very close to the Jefferson train station so it was easy for me to go back home. My girls and I wanted to spend the night in the city without worrying about going home. The staff was very nice and very helpful. This place is... More 

Helpful?
Thank Tabitha A
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing the Perfect Review! We are glad to hear the hotel was a good fit for your girls night out in the city. While the HGI brand does not include free breakfast as an amenity, we do offer a Bed & Breakfast Package that includes our cooked to order buffet breakfast at a deeply discounted price. We... More 

Lancaster, Pennsylvania
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

It is great location if you are going to the convention center. Our room was meh it smelled like a fast food restaurant. For what we paid for it, I expected a bit more from the comfort level. The staff were friendly, they helped us get a cab and gave us suggestions for dinner. I would probably not stay here... More 

Helpful?
Thank Nicole L
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing the feedback from your recent stay. I am glad to hear you enjoyed the service but sorry to hear about the issue with the smell of food in your room. We would love another chance to earn your business. Please feel free to contact me directly at 215-701-5711 if I can ever be of service while... More 

Edne Prairie, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

I likes the place as it has good roo space and the service is good. It would be goof if breakfast is also included in the room rent, rather than cahrging extra. Also, if water bottles are arranged in the fridge provided in the rooms. Not everyone remembers to get a bottles after a hectic day of work and during... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sirisha Mrs Y
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for posting the Good Review! We are glad to hear you enjoyed the hotel and service. We will certainly consider your suggestion about the waters in the fridge. All HHonors members do get 2 complimentary bottles of water at check in at all Hilton Garden Inn hotels. If you are not already a member it is very easy... More 

Level Contributor
43 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Service here was welcoming and excellent. I appreciated the lady at check in who summarized the hotel amenities. I also liked the clean room and the location close to the Convention Center. However, light sleepers beware!!! The sound proofing is absolutely awful. You can hear people in the halls talking to each other as if they're in the room with... More 

Helpful?
Thank BRINCKLEY
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing the feedback from your recent stay. We are happy to hear you found the service and cleanliness to your liking. We are sorry to hear about your troubles with the noise from other rooms. We are working to upgrade our insulation on guest room entry and connecting doors, which should make a significant improvement. We also... More 

Chicago, Illinois
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Meh . . .it was just what you expect nothing more nothing less. Dated hallways and rooms. It is in the middle of PHL's version of Chinatown which has its own positives and negatives. It was helpful to learn that they will trade the free breakfast for additional points!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marty A
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for taking the time to share some feedback from your stay. We are sorry to hear the stay was just okay for you. Please feel free to contact me directly at 215-701-5711 the next time you are in town and let me know if there is anything additional we can do to earn your business. At Hilton Garden... More 

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