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Hilton Garden Inn Philadelphia Center City

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1100 Arch Street, Philadelphia, PA 19107
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Hilton Garden Inn Philadelphia Center City
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Hilton Garden Inn Philadelphia Center City
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1,068 reviews from our community

Traveler rating
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    199
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265
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
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  • Portuguese first
  • Russian first
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Copenhagen, Denmark
1 review
4 of 5 stars Reviewed yesterday NEW

This Hilton Garden Inn was well situated in the city with GREAT service. All the staff were friendly, greeting us when they saw us and did their jobs well. The room was large and clean. There was a hole one of the pictures and damage to the wall paper near one of the beds, but other than that the room... More 

Review collected in partnership with Hilton Garden Inn

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Parsippany, New Jersey
1 review
1 of 5 stars Reviewed 2 days ago NEW

Checked in at 5:30 for a family dinner at 7. Should have checked the room first. It was 38 degrees out and the room was just as cold. I went back to the desk twice but still no heat. We had to leave for dinner and stopped at the deal again and were assured the room would be "toasty" when... More 

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Stroudsburg, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Elegant and convenient downtown hotel within walking distance of everything in Inner City Philadelphia. Beautiful dining room with spectacular view. You can park your car on site. Wake-up calls are easy to arrange with front desk, and the calls arrive on time. Also Keurig coffee makers and coffee supplies are provided in all rooms.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Memphis, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The Hilton Garden Inn in Philadelphia, PA is an older facility that has been updated and modernized with all of the amenities of home for your short or extended stay. The facility is located in the heart of Chinatown and is in walking distance of many great restaurants and stores. The staff are all welcoming and simply wonder people who... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Maryville, MO, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The staff were exceptionally helpful and friendly! I have never been around such consistently friendly staff from the lobby staff to cleaning staff. The location was convenient for the Philadelphia Conference Center (just across the street).

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Santa Monica, California
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Location!! The location is in a great spot in town. The staff was great at check in with no issues, the room was ready and was spotless. Nice gym to work out in. Close to the train station and within walking distance to every where. Easy to walk to plenty of eating palces, and very close to China town. Keep... More 

Was this review helpful? Yes 1
Killeen, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Hilton Garden Inn located on Arch St in Center City is a great hotel. Staff is extemely friendly and helpful. The food is also great. Try their Philly Steak Sandwich! You'll feel like you are in your own living room.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Sarasota, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Easy & economical to access using Lady Liberty Shuttle from airport, ALL STAFF MEMBERS COMMITTED TO HIGH LEVEL OF SERVICE. Right in downtown, walking distance to many restaurants, stores & convention center. Will definitely stay at this hotel again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Salaah M, Director of Guest Services at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for taking a moment to share your experience. We definitely pride ourselves on our staff so it is always nice to hear such positive things said about them. I am glad you enjoyed your stay and we look forward to welcoming you back in the future. You can count on us! More 

Leamington Spa, United Kingdom
Top Contributor
51 reviews 51 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

The HGI is well-located in the center of Philadelphia. A short walk to the Liberty Bell, Independence Hall etc. Good access to public transport- subway, buses etc. Right next door to the market, an excellent place to visit and stock up. The welcome and service are excellent and friendly. All the staff are helpful and answer all queries with a... More 

Was this review helpful? Yes 2
Salaah M, Director of Guest Services at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing your experience with us! We definitely have a wonderful location very near a lot of attractions so I am glad it was convenient for your stay. We also pride ourselves on our staff so thank you for your acknowledgement of them. We hope to welcome you back to our property soon. You can count on us! More 

South Windsor, Connecticut
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We arrived for our 3:pm check-in on time and our room was not ready. In fact our room was not ready until after 6:pm. We were told that the reason for the delay was the "flower show" and "gymnastics" competition where customers were requesting a late check out. This is an unacceptable excuse. If you are granting late check out's,... More 

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Salaah M, Director Of Guest Services at Hilton Garden Inn Philadelphia Center City, responded to this review

Dear Steve B., Let me begin by extending my sincerest apologies for the experience we failed to deliver. Our goal is always delivering optimal service and a memorable experience and we clearly fell short. Through room delays and uncomfortable furnishings, this is not the standard for any Hilton property. Thank you for sharing and allowing us an opportunity to address... More 

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