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Sofitel Philadelphia Hotel

4.0 of 5 120 South 17th Street, (City Center West), Philadelphia, PA 19103
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Sofitel Philadelphia Hotel
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Sofitel Philadelphia Hotel
Sofitel Philadelphia Hotel
Sofitel Philadelphia Hotel
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2,030 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sofitel Philadelphia Hotel
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Orlando, Florida
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 9, 2011

Good location, nice hotel. Had a junior suite which was a nice size but the lighting was poor in the room. I would definitely stay here again.

Was this review helpful? Yes
littlepeanut58, General Manager at Sofitel Philadelphia Hotel, responded to this review

Bonjour, Thank you for your comments. We are delighted that you found our accommodations to be excellent and our rooms to be a nice size. We try to create a warm, luxurious environment for our guests and realize that for some guests our lighting is too dim. We value your input to help us create the best environment for all... More 

Orlando, FL
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 8, 2011

Hotel was very nice, typical of Sofitel hotels but rooms larger since in the US. Location was very nice, close to the square, City Hall and transit lines. Drawback was we were awoken by a man in our room at 4 am on the 4th of July, 2011. We were offered a free breakfast, but the promised communique from the... More 

Was this review helpful? Yes
littlepeanut58, General Manager at Sofitel Philadelphia Hotel, responded to this review

Bonjour, Thank you for your comments. We are pleased that you enjoyed our hotel and its downtown location. We do apologize for your room being walking into at 4 in the morning. We have looked through our report records and could not find a record that a room was reported to be walked into. However, we do wish to make... More 

New York City, New York
1 review
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed October 7, 2011

I stayed 1 night at the Sofitel Hotel in Philadelphia on October 5, 2011 for a work-related event. When I awoke early in the morning of October 6th and pulled back the covers, I noticed a bed bug on the bed. After composing myself, I captured him in a ziplock bag used for my toiletries. I then noticed another beg... More 

Was this review helpful? Yes 12
littlepeanut58, General Manager at Sofitel Philadelphia Hotel, responded to this review

Dear Guest, At Sofitel Philadelphia, we strive to provide a superior service experience for every customer! Your safety and wellbeing is paramount and as part of our commitment to providing Sofitel guests with the best rooms we can, we have adopted a strict protocol to inspect for any sign of an infestation and regularly train our housekeeping staff to monitor... More 

Contributor
13 reviews 13 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 6, 2011 via mobile

Very friendly welcoming staff. Very good service all around. Location is the best. Everything is walking distance. At the same time rooms were very quiet.

Was this review helpful? Yes 1
littlepeanut58, General Manager at Sofitel Philadelphia Hotel, responded to this review

Bonjour, Thank you for your comments. We are delighted that you find our location, service and staff to be awesome. Our staff does pride themselves on their service and we are fortunate to have a great downtown, Rittenhouse Sq. location. We look forward to welcoming you back to Sofitel Philadelphia in the near future. Regards, More 

Newton, Massachusetts
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 6, 2011

I promised by son five months ago after an accident that almost left him disabled that as soon as he was up on his feet we would go and have a great time in a city we have never been. Thank goodness we chose Philadelphia and the Sofitel. Supurb accomodations and a great location. Walking distance to everywhere and the... More 

Was this review helpful? Yes 1
littlepeanut58, General Manager at Sofitel Philadelphia Hotel, responded to this review

Bonjour, Thank you for your comments. We are delighted that you chose our city and hotel to visit with your son. We believe that Philadelphia is an excellent city with much to offer. We are fortunate to be located in a great downtown location, walking distance to all of the attractions, shopping, restaurants, and historic district. We are pleased that... More 

Washington, D.C.
Top Contributor
64 reviews 64 reviews
25 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 5, 2011

The room was very nice, comfortable bed and spacious bathroom. I stayed at this hotel to attend a conference and the food provided was very good.

Was this review helpful? Yes 1
littlepeanut58, General Manager at Sofitel Philadelphia Hotel, responded to this review

Bonjour, Thank you for your comments. We are delighted that you enjoyed your stay with us during your conference. We are also pleased that you found our unique, Sp-beds to be to your liking and that you enjoyed our cuisine. We are fortunate to have spacious rooms and bathrooms for a center city hotel and are glad that you found... More 

New York City
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 5, 2011

I recently had my wedding at the Sofitel and it was beyond wonderful. From the staff, the service and the food - it was absolutely amazing. I had the pleasure of working with Melody, Marla, Xavier and Jessica. This entire team is incredible! Melody was such a huge part of my day and I couldn't have made it through without... More 

Was this review helpful? Yes 2
littlepeanut58, General Manager at Sofitel Philadelphia Hotel, responded to this review

Bonjour, Thank you for your comments. We are delighted that you choose to spend your big day with us. We love being a part of our guests’ special celebrations and try our utmost to make them perfect. We are fortunate to have a great staff that goes above and beyond to make our guests’ experiences memorable. We are pleased that... More 

Los Angeles, California
Top Contributor
288 reviews 288 reviews
67 hotel reviews
135 helpful votes 135 helpful votes
5 of 5 stars Reviewed October 4, 2011

We stay at this hotel each time we visit Philadelphia, several times a year. It offers a perfect location in the center of town, just a few short blocks from Rittenhouse Square. The rooms are very comfortable and clean with excellent amentities. Service is top-notch, with a very responsive staff that caters to your every need. The beds are super... More 

Was this review helpful? Yes 2
littlepeanut58, General Manager at Sofitel Philadelphia Hotel, responded to this review

Bonjour, Thank you for your comments. We are delighted that you find our hotel to be superior and stay with us regularly. We are pleased that you enjoy our amenities and find our location convenient. We pride ourselves on our service are always like to hear when guests experience it to be “top-notch”. We are also pleased that you were... More 

Boca Raton, Florida
Contributor
13 reviews 13 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 3, 2011

The Sofitel brand is fantastic and their hotel in Philadelphia doesn't disappoint. Clean spacious rooms. Excellent customer service. Definitely top notch.

Was this review helpful? Yes 1
littlepeanut58, General Manager at Sofitel Philadelphia Hotel, responded to this review

Bonjour, Thank you for your comments. We are delighted that you had a fantastic stay with us and found our rooms spacious and comfortable. We pride ourselves on service and are pleased that you found our customer service excellent. We look forward to welcoming you back to Sofitel Philadelphia in the near future. Regards, More 

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Hotel Summarization (Beta)

What travelers say

  • Rittenhouse square(24)
  • Very nice(23)
  • Great location(21)
  • Junior suite(21)
  • Room service(20)
  • Valet parking(12)
  • Most comfortable(9)
  • Very good(8)
  • Flat screen TV(4)
  • Front desk staff(3)

Additional Information about Sofitel Philadelphia Hotel

Address: 120 South 17th Street, (City Center West), Philadelphia, PA 19103
Location: United States > Pennsylvania > Philadelphia > City Center West
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Philadelphia Hotel 4*
Number of rooms: 306
Reservation Options:
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Also Known As:
Sofitel Philadelphia
Accor Philadelphia Hotel
Philadelphia Sofitel
Sofitel Hotel
Hotel Style:
#3 Green Hotel in Philadelphia
#5 Romantic Hotel in Philadelphia
#6 Luxury Hotel in Philadelphia
#6 Business Hotel in Philadelphia
#7 Family Hotel in Philadelphia

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