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Sofitel Philadelphia Hotel

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120 South 17th Street, (City Center West), Philadelphia, PA 19103
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2,355 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melville, New York
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

Any Sofitel I've ever visited has the same components...great service, great restaurant inside, incredible staff, slight Frech-ness to everything. This beauty in City Center, Philadelphia was no exception. The rooms are gorgeous, clean and well stocked with towels, a safe and any other thing you need - hair dryer, robes, even Q-tips! I had a very lovely 4 night stay... More 

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1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

I visited the Sofitel when my fav, the Four Seasons, closed for renovation. I was turned off by the check-in process; my room, part of a prepaid business block, want ready at noon when I arrived. I was prepared to wait since that is early for arrival. However, the front staff offered to put me into a $50 upgrade room... More 

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Philadelphia, Pennsylvania
4 of 5 stars Reviewed 2 days ago NEW

I have stayed here before but whenever I return I am surprised with the high level service the hotel staff delivers. From bell captains to front desk and room service, everyone makes you feel special. I strongly recommend.

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Bellmore, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

Excellent all around. Friendly staff, good food, room upgraded, etc. Not 1 complaint. Pre arrival service was great as well as post arrival and during stay. I would definitely come back here on business or pleasure.

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Collegeville, Pennsylvania
1 review
5 of 5 stars Reviewed 3 days ago NEW

Room 701, beautiful corner suite. Celebrated our anniversary, booked the romance package=bottle of champs and chocolates on arrival. Only negative..the bed. Very hard, pillows not comfy and no sheets.

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Morgantown
1 review
5 of 5 stars Reviewed 3 days ago NEW

Just GREAT SERVICE, as usual!!! Hector, at the Front Desk, is a TRUE All- star. We surely hope that Sofitel is taking good care of this GEM. The sincere, friendly approach to customer service is very refreshing.

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Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Bonjour dgriff66, Thank you for your great review! We are truly privileged to have such wonderful ambassadors who genuinely care about our guests and we hope to continue to provide you with the memorable experiences you have come to expect. Until your next visit. Kind Regards, Angela More 

Woodbury heights
1 review
5 of 5 stars Reviewed 3 days ago NEW

Could of not asked for a better stay. I truly was thoroughly impressed. The room was great and service prompt. I will be staying here on a monthly basis. I will never use another hotel in the city!!!!

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Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Dear AlexanderRowland, Thank you for such a wonderful review! We are so luck to have a loyal guest like you who will be staying with us regularly. We eagerly await your future visits and look forward to becoming your home away from home while in Philadelphia. Warmest Regards, Angela More 

Crawley
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Yet another night spent in one of my favourite hotels. The staff are never less than gracious, the welcome is always warm and the beds are just to die for......the best nights sleep outside my own bedroom. Centrally located for both business and leisure, this is an ideal city centre hotel. The concierge staff are unsurpassable with their knowledge without... More 

Was this review helpful? Yes 1
Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Dear Absolut1969, Thank you for being a loyal guest of Sofitel Philadelphia and for your helpful review as your comments assist us in keeping our standards high and our service consistent. I was delighted to find that we are one of your favorite hotels and that you enjoy everything from our great central location, to our exclusive So-Beds, breakfast in... More 

San Francisco, California
Level Contributor
101 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just checked out of the Sofitel Philadelphia and I'm compelled to review it right away because our stay was so pleasant. I had originally booked the "boutique" hotel across the street but somehow stumbled on a substantially better price at the Sofitel (I think it was because I was booking for Lyon, France in an Accor brand Hotel and realized... More 

Was this review helpful? Yes
Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Bonjour BousAllez, It was a pleasure reading the detailed review of your recent stay with us! I am so glad that you took the opportunity to take advantage of our Le Club rewards program to gain points towards your stay. We are fortunate to be in an excellent location of the city right within walking distance to all of Philadelphia's... More 

Wallingford, Connecticut
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I recently stayed here for 2 nights with my husband and 2 children. Having never stayed in a Sofitel hotel before we didn't know what to expect and were so pleased with everything. We had a great package with free breakfast and free parking. The hotel is in a busy part of the city and within walking distance to many... More 

Was this review helpful? Yes 1
Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Cher KirstenS18, I was so glad to read of your family's fantastic 2 night stay with us. We do have great packages and I was glad to hear that you took advantage of booking our Breakfast Drive package. I am delighted that you enjoyed our exclusively designed So-Bed as well as our downtown location within walking distance to all of... More 

Hotel Review Summarization

What travelers say

  • Room service(15)
  • Very nice(13)
  • Rittenhouse square(12)
  • Great location(11)
  • Junior suite(9)
  • Very good(8)
  • Valet parking(8)
  • Flat screen TV(3)
  • Nice touch(3)
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