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Sofitel Philadelphia Hotel

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120 South 17th Street, (City Center West), Philadelphia, PA 19103
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1 room 1 guest
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Sofitel Philadelphia Hotel
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2,448 Reviews from our TripAdvisor Community

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Traveler rating
    1,479
    715
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (336)
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Kingsville, Ontario, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

I had a wonderful stay in Sofitel Philadelphia! Very elegant, helpful staff, very comfortable and very clean! I had a wonderful romantic weekend away and would absolutely recommend it to anyone. Possibly my first stay in a hotel or resort where I preferred the bed in the room to my own at home.

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Manama, Bahrain
Level Contributor
43 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed yesterday NEW

Our stay at the Sofitel Philadelphia was pleasent enough due to relatively good hardware and a nice room, but the staff seemed to be streched very thin which, through no fault of their own, disallowed them from delivering the Sofitel product (which, mind you, is aimed more downmarket in the USA than a Sofitel would be in Europe). The hotel's... More 

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Fort Lauderdale, Florida
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I was recently in Philadelphia for a wedding and stayed in a couple of Philly's top notch hotels. I thought the Sofitel was a step above the rest. When I arrived the hotel was in the process of upgrading their security system. I liked the fact that they require a room key to access the elevator. The hotel bar had... More 

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Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Dear David c, Thank you for sharing such a great review and for naming us to be a step above the rest of the hotels in Philadelphia! I am delighted that enjoyed the decor of our Liberte Lounge and lobby along with our large marble bathrooms with separate shower stall and tub. I was also very happy to hear that... More 

Washington DC, District of Columbia
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I really do love the beds and room layout at the Sofitel, and the staff is pleasant - but the service on two recent visits leads me to caution those who may be frustrated but these lapses. My service needs were pretty minimal but still the basics were difficult. After a long day out, I returned to my room to... More 

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Bethesda, Maryland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We just returned from a Saturday night stay. My wife and I are members now for 2+ years, preferring the Sofitel when we visit Philly for events around our kid's college. We frequently do a junior suite and have some combination of adult kids along. Cooperative and charming staff, accomodating to our dog, a good breakfast+parking deal and a central... More 

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Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Cher AlwaysNew, Thank you for being a loyal guest of Sofitel and for always selecting us as your go to hotel when in Philadelphia. I am very happy to hear that our Junior Suites provide comfortable accommodations for you and your family and that we are also able to provide a memorable stay for your dog as well. I am... More 

New York
Level Contributor
66 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our first time to stay in a Sofitel hotel and we were very much impressed by the quality of their facilities and services. It's not your average cookie cutter US hotel chain with bland interiors and impersonal service. Everyone we encountered was friendly and warm including the breakfast staff. Loved the bonjours and bonsoirs. Check-in and check-out was... More 

Was this review helpful? Yes
Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Cher atc25, It was a pleasure reading your review with your warm comments. We do our best to personalize our guests' experiences and I was delighted to hear that we were able to truly provide a memorable stay for you. I was also very happy that you enjoyed our spacious rooms and bathrooms with separate shower and tub as well... More 

Washington
Level Contributor
220 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My most recent stay confirmed what I suspected during my last visit: this property is not paying attention to details that distinguish a great hotel from the rest. Once again, no newspaper was delivered; the two coffee urns outside the restaurant were empty in the morning; and the receptionist asked whether this was my first time there, even though I'm... More 

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Paris, France
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We travel on a regular basis. I usually refrain from posting when I am frustrated. But this time, we are still in the premise, still hoping for any kind of feedback. And I am an easy customer, usually happy and easygoing. And I prefer to write positive reviews. The day we checked in, amenities were missing. We called, asked and... More 

Was this review helpful? Yes 1
Lutherville Timonium, Maryland
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Sofitel Philadelphia would be an easy 5* choice for me if not for needing new beds and better bedding. The location is fantastic for tourists, our "Junior Suite" was HUGE and incredibly well appointed with a wonderful bathroom. I even mentioned that we were staying for my wife's birthday, and we came back in the evening to find a Cake... More 

Was this review helpful? Yes
Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Dear Daniel S, Thank you for choosing Sofitel for your recent trip to Philadelphia and to celebrate your wife's birthday! We are always so happy to be a part of a special occasion. I am delighted that you and your wife enjoyed the surprise birthday cake that we provided and also your spacious Suite and marble bathroom. I also thank... More 

Hotel Review Summarization

What travelers say

  • Room service(15)
  • Very nice(13)
  • Rittenhouse square(12)
  • Great location(11)
  • Junior suite(9)
  • Very good(8)
  • Valet parking(8)
  • Flat screen TV(3)
  • Nice touch(3)
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