We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sofitel Philadelphia Hotel

Certificate of Excellence
GreenLeadersGold level
Hotel website
Hotel deals
120 South 17th Street, (City Center West), Philadelphia, PA 19103
Special Offer
Exclusive 15% Discount!
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Sofitel Philadelphia Hotel
Professional photos View all
Browse nearby
Sofitel Philadelphia Hotel
Sofitel Philadelphia Hotel
Sofitel Philadelphia Hotel
Write a Review

2,209 reviews from our community

Traveler rating
    1,331
    646
    134
    62
    36
See reviews for
319
826
151
556
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (293)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2209)
  • Mar-May only
    (461)
  • Jun-Aug only
    (571)
  • Sep-Nov only
    (594)
  • Dec-Feb only
    (583)
All months
Tatsfield, United Kingdom
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

First the great things - location. Right in the heart of the city, so if your trip allows time for shopping then you are in the perfect place. The staff are brilliant. Everyone I met (and a special mention for William the concierge) were charming and helpful. However I was disappointed by a couple of things. No one answers the... More 

Was this review helpful? Yes 1
Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Bonjour Althea D, Thank you for choosing Sofitel for your recent business trip to Philadelphia. I was so pleased to hear that you enjoyed our great downtown location and had the opportunity to do a little shopping as well. I was also so glad that our ambassadors created a memorable experience during your stay and I will be sure to... More 

pietrosch
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The Philadelphia Sofitel is a huge disappointment and a black eye to the Sofitel brand. The location is great, the rooms are wonderfully spacious and the staff is friendly, but the fundamentals are marred by the fact that a lot just doesn't work. This is a businessman’s minefield. On the 11th floor, the internet doesn’t work. Full stop. We are... More 

Was this review helpful? Yes 2
Allentown, New Jersey
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have stayed at this property several times in the past few years. Each time I have been met with helpful and friendly staff members. My last stay was interrupted by a last minute meeting in Baltimore, no sooner did I check in I had to check out. The staff was gracious. Each employee I past recognized me as having... More 

Was this review helpful? Yes
Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Bonjour M1narco, Thank you for being such a loyal guest of Sofitel Philadelphia! I am so pleased to hear that each time you have stayed with us, our ambassadors have provided you with the memorable experience that we strive to create. We look forward to welcoming you back again to Sofitel Philadelphia again soon! Merci, Angela More 

New York City, New York
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I re-read my last review of the Sofitel, and I’m glad to say that nothing has changed for me. My husband and I have stayed at the Sofitel-Philadelphia seven times in the last year. We obviously love Philadelphia, but I can’t say for sure that we would have returned seven times this year if it wasn’t for the Sofitel. The... More 

Was this review helpful? Yes
Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Cher Penny P, It was a sheer delight to read your wonderful review! I am so pleased that we are not only your choice hotel when visiting Philadelphia, but also that we bring you to Philadelphia. I am so glad to hear that you continually enjoy everything from our rooms, décor, and even our signature lobby scent. But what I... More 

New York, NY
Top Contributor
51 reviews 51 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 1 week ago

I booked a junior suite after reading good reviews and am very disappointed. The only thing going for this hotel is its locatio. Everything is within walking distance - restaurants, stores, subway. Very very easy. They gaff is pleasant. However, we have had a better experience in a 3 star hotel. Room service is incredibly slow, taking 30-45 minutes just... More 

Was this review helpful? Yes
Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Dear Newyorking, Thank you for taking the time to review your recent stay with us. I was very disappointed to hear that you did not have the top luxury experience that we are known for and strive to provide for all of our guests. I will certainly share your comments with our Room Service & Housekeeping team to ensure that... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Lovely rooms, great food and service. Quite chic interior, incredibly comfortable beds, charming service, keen to help at every opportunity. Gym simple and basic but complete, location spot in the best part of Philadelphia.

Review collected in partnership with this hotel

Was this review helpful? Yes
Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Dear 103jeremyc, Thank you for choosing Sofitel for your recent business trip to Philadelphia. I was delighted to hear that you enjoyed everything from our great downtown location to our rooms, décor, exclusive So-Beds, GYM, food in Liberte and Chez Colette, and especially that our ambassadors provided you with a memorable experience. We hope to welcome you back again soon... More 

New Haven, Connecticut
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I highly recommend the Sofitel hotel in Philadelphia ! I was there one night for business and the accommodations were lovely. You can instantly feel that every employee enjoys providing guests with an exceptional experience with a Parisian flair! Due to the snowstorm on 3/20, I was left without a flight home. The Sofitel graciously accommodated me for another night... More 

Was this review helpful? Yes 1
Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Bonjour 56Denise12, I am so glad that we could assist you during such a stressful situation as the recent snowstorm. We understand that being stuck due to weather can be very uncomfortable and I am so pleased to hear that we were able to provide you with a relaxing refuge. I am very glad that you enjoyed our morning coffee... More 

Washington Dc, District Of Columbia, Usa
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a wonderfully run hotel. The staff goes out of their way to ensure guests are happy. The rooms are beautiful and spacious. We always make a stop in the bar because the drinks and food are very nice and the service is great. Every member of the staff is gracious and welcoming. Rarely have I stayed in a... More 

Review collected in partnership with Sofitel.com

Was this review helpful? Yes
Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Dear 1vitelli, It was an absolute pleasure reading your warm comments. I am so glad to hear that you enjoyed everything from our spacious rooms, our menu and ambiance in Liberte, and I am especially pleased that our ambassadors provided you with the top service and memorable experience that we strive to create. I hope that we can welcome you... More 

Annapolis, Maryland
1 review
4 of 5 stars Reviewed 1 week ago

We were greeted warmly by the reception staff who was very informative and helpful. We were given a wonderful room on the 9th floor. Perfectly clean, comfortable bedding. I would definitely come here again! The only issue I had was that my 20-month old daughter bit her lip and was bleeding pretty badly. I couldn't find the ice room (probably... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Cher Zozo3699, Thank you for reviewing your recent stay at Sofitel Philadelphia. I do understand that our ice machines can be difficult to find especially when in a hurry for ice after your 20-month old bit her lip. We do not want our guests to have to struggle especially during a situation like this with your little one. I will... More 

Hotel Review Summarization

What travelers say

  • Very nice(16)
  • Rittenhouse square(16)
  • Room service(16)
  • Great location(12)
  • Junior suite(11)
  • Valet parking(8)
  • Very good(8)
  • Most comfortable(4)
  • Flat screen TV(3)
  • Nice touch(3)
Questions? Get answers from hotel staff and past guests. Ask a question

573 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (454)
Viewed
Room/suite (172)
Viewed
Bathroom (90)
Viewed
Dining (23)
Viewed
View from room (19)
Viewed
Hotel & grounds (50)
Viewed
Business center/function rooms (1)
Viewed
Family/play areas (2)
Viewed
0:56
Videos (1)
Viewed
Other (96)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (91)
Viewed
Amenities (19)
Viewed
Restaurants and Bars (43)
Viewed
The Hotel (29)

Management photos: Courtesy of the property manager

Viewed
All management photos (28)
Viewed
Business center/function rooms (6)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (11)
Viewed
Dining (3)
Viewed
Bathroom (1)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question