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The Ritz-Carlton, Philadelphia

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10 Avenue of the Arts, Philadelphia, PA 19102
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The Ritz-Carlton, Philadelphia
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The Ritz-Carlton, Philadelphia
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786 reviews from our community

Traveler rating
    341
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Everything you have come to expect from a Ritz Carlton. The service and staff are excellent. From the moment my family and I stepped out from our car, the doorman and valet rushed over to assist with our luggage. The front desk agent was friendly. Both attendants at the Club Lounge always went above and beyond to make me feel... More 

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Brigantine, New Jersey
Contributor
13 reviews 13 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Customer Service was Fantastic. Everyone was very accommodating as always. Our Room was clean and comfortable.Always have a outstanding time when visiting the Ritz Carlton in Philadelphia. The staff is always on there " A" game. Enjoyed having a few cocktails and food in the lobby. Can't wait to go back again.

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Allentown, PA
Top Contributor
254 reviews 254 reviews
21 hotel reviews
125 helpful votes 125 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

First of all, let me say that this hotel is very conveniently located. You can park your car for your entire stay and you probably won't even have to call for a cab either. There are MANY restaurants & shops well within walking distance and if you just want to spend some time in a park, Rittenhouse Square is close... More 

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Washington DC, District of Columbia
Top Contributor
343 reviews 343 reviews
35 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here while on business and was very pleased. Besides being in a centrally located, historic building the service was outstanding. The 24 hour room service was great for me since I've been on the road so frequently that my sleep pattern has become irregular. My room was great and the fitness center was a bit small but overall... More 

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Toronto, Canada
1 review
2 of 5 stars Reviewed 1 week ago

I have stayed at about a dozen other Ritz Carltons in North America, and many times at some of them. While all of them are different in decor, they are generally of a certain standard. However, the Philadelphia Ritz Carlton is unrecognizable as being part of the same brand. Indeed, it is so shockingly incongruous that I am surprised that... More 

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New York
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
129 helpful votes 129 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed one night here for a special occasion on a free reward certificate in March. Upon arriving you see it obviously used to be a bank,charming. I personally feel the main area where they made into a lounge bar is too Miami-ish. If they would have continue that theme throughout the hotel and rooms then understandable but it isn't. So... More 

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Wheeling, Wv
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I was in Philadelphia with my four business partners on February 27 and 28. We had secured two rooms. One of our rooms was fine with no issues, however, our other room in which one of my partners and I resided was not acceptable. After checking into our room, we found a considerable amount of dust; not just a little,... More 

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Scranton, Pennsylvania
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We were very disappointed with the rooms. We were all very excited to be staying at the Ritz until we got to our rooms. The rooms were much smaller than we expected and the temperature control in our room did not work. Neither of us were able to get a good night sleep due to the extremely hot temperature of... More 

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Ventnor City, New Jersey
Senior Contributor
42 reviews 42 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

This historic building is magnificent. The lobby/bar area is a very happening area whether it is 3 PM or midnight. Drinks are excellent and it is great for people watching. The hotel staff are extremely accommodating and the hotel rooms are very well appointed, although not too large. There is a very welcome feeling in this hotel. There are many... More 

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Los Angeles
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Coming off a very long international trip from a 3rd world country I really wanted to spend my last few traveling days in luxury while we visited family so we booked a room at the Ritz! And I have to admit that I was very spoiled by the staff at the JW Marriott in Bangalaru where we just stayed so... More 

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Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Good day lilgirlonthego. I would like to thank you for taking your time to share your comments on our Trip Advisor page. Your feedback is important to me to ensure we are providing you with the level of service and standards that you should expect from our brand. Please know that I have shared your comments with our senior leadership... More 

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