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The Ritz-Carlton, Philadelphia

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10 Avenue of the Arts, Philadelphia, PA 19102
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The Ritz-Carlton, Philadelphia
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The Ritz-Carlton, Philadelphia
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821 reviews from our community

Traveler rating
    352
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    65
    36
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Orlando, Florida
Contributor
15 reviews 15 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The building was historic, but did not feel that the rooms were furnished up to Ritz Carlton standards. The staff was extremely friendly and helpful. If you valet, be prepared for it to take 15-20 minutes for your car to appear.

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North Andover, Massachusetts
Top Contributor
71 reviews 71 reviews
21 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was my first experience with the Ritz, having stayed at a number of its competitors over the years: Four Seasons, Mandarin Oriental, Waldorf Astoria among them. It holds up solidly against these, but I didn't find it so remarkable it earned a fifth "bubble". Not a criticism, just that for me that extra bubble indicates an "exceeds expectations" and... More 

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Ballston Lake, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel location is great, easy to walk to business locations, restaurants etc. The building is historic and spectacular lobby. The restaurant has an excellent menu and delicious food with professional staff. I was surprised by the out dated guest rooms; I was expecting so much more from at Ritz Carlton hotel.

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Philadelphia
Contributor
18 reviews 18 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Ritz Carlton in Philadelphia is in a renovated building (historic?) across from the old city hall (with William Penn on the top). The impressive lobby has a bar and (I think) dining. The room elevators are a wee bit inconvenient (down a few steps from the lobby) - though I'm certain they must have a ramp/elevator somewhere). The hotel... More 

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Top Contributor
89 reviews 89 reviews
14 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is worth it for the city convenience and friendly service, but the facility itself is pretty average. The rooms are quite small and the lobby is tight. the live music in the lobby overwhelms the small area and even checking in was difficult for this reason. We didn't try the food, due to obligations elsewhere. have to say... More 

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Quebec City, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed there 2 years in a row for the marathon, enjoyed it so much! - All the staff has been very nice to us! The concierge was really helpful, he understood perfectly our preferences and found us awesome places to eat and party!!! - Perfect location, at a walking distance from everything we needed : the Convention Center, Ben Franklin... More 

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Dallas, Texas
Contributor
16 reviews 16 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

The Ritz Carlton in Philadelphia is the preferred choice for anyone trying to decided between it, and the Four Seasons. The lobby is beautiful and grand. Hotel front desk staff are very helpful, and generally consider the rest of the general hotel staff to be Ritz quality. My experience with the concierge there has been fairly poor. The rooms are... More 

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Fredericksburg
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I, along with two other couples, stayed at the Ritz in Philadelphia on Sat., May 9th. We were celebrating our anniversary, and despite having lived outside of Philadelphia all my life, I never stayed at this hotel. Everything you would expect from the Ritz was certainly met during our stay. All of the team, from the concierge,... More 

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Valley Forge, Pennsylvania
Top Contributor
78 reviews 78 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Before writing this I contacted the Ritz to COMPLAIN about this room. Heard nothing. We paid over $600.00 a night for a tiny, worn out, beat room. The top of the the desk was peeling and stained. The room was so small that the bed was right next to the door. The mattress was saggy and lumpy. Everything about this... More 

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Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

paVistor19460, thank you for taking the time to share your feedback from your recent visit. It is with great excitement to inform you of our upcoming renovation beginning this year. The hotels exterior, starting with all guest sleeping rooms with go through a complete and total makeover. The comments mentioned are all areas that will be updated post renovation and... More 

Saint Louis, Missouri
Top Contributor
53 reviews 53 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Ok, this place has very(almost overly) attentive staff, very nice rooms, fabulous food and a very nice smallish gym. In a great location. But an extra daily fee for in room WIFI? And a charge for bread when ordering a rom service salad ?? Felt really petty for a place like this. The lobby bar is lovely.

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