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The Ritz-Carlton, Philadelphia

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10 Avenue of the Arts, Philadelphia, PA 19102
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The Ritz-Carlton, Philadelphia
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The Ritz-Carlton, Philadelphia
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853 Reviews from our TripAdvisor Community

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Traveler rating
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    136
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Media, Pennsylvania
Level Contributor
103 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here overnight and loved it. Great location, beautiful lobby area. Our room was clean ahd comfortable. Service was pleasant and warm. Will definitely return. Valet parking was fast and easy. Good spot for celebrity spotting, too!

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New York City, New York
Level Contributor
92 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Room was good and service was always friendly and well meaning. Breakfast was fine Elevators were slow. Overall, this is a nice hotel, but it had a very large hotel feeling; not intimate Valet parking is overpriced at $50, particularly since one needs to wait 10-15 minutes for car to arrive.

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Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I really liked this hotel. May not be as fancy as some Ritz's but it had a beautiful lobby and nice rooms. Concierge there extremely helpful. Staff very friendly. Breakfast in restaurant very good but a bit slow. Had mid afternoon ice cream there too, and was delicious.

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taylor805
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel itself is probably a 3-4 Star Hotel even though the brand itself is a 5 star brand. This particular hotel does need a little updating in the rooms as it isn't the newest decor. Other people complained about chipped furniture, stained carpets, etc. Our room had none of that. Some people also complained about the size of the... More 

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yardley
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

ROOMS DIRTY, DON'T LOOK UNDER BED...YUK!!! furniture all scratched up, rug with black marks, molding with scuff marks, bedding dirty and tattered. wall paper was curling off the wall. tile stained in front of the toilet, YUK!!!uncomfortable bed and pillows cause neck strain. for $360.00 a light we should not have gotten a 1 star room. I could hear in... More 

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Mercerville, New Jersey
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first but not last stay at a Ritz-Carlton. The staff were friendly, polite, attentive and accommodating. The room was big and very clean. We were initially concerned that our room was next to elevator but no worries it was very quiet. The Club Lounge was very nice and Paige was awesome greeting us and her service was... More 

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Philadelphia, Pennsylvania
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Ok, I will acknowledge that the rooms are a bit dated but the negative reviews are a bit exaggerated. We stayed over the July 4th weekend and were met with champagne at check-in. The club level rooms and the club lounge were on the small side & dated, as I've said, but the the attendants were lovely and consistently pleasant.... More 

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Sarasota
Level Contributor
197 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
5 of 5 stars Reviewed 1 week ago

As a birthday gift, my son booked us each a room at the hotel for one night. The experience got off to a rocky start because my room key provided at check-in didn't work. We contacted the front desk and they promised to send an engineer to check it out. Meanwhile we went to the club level to enjoy the... More 

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Delaware
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Mimosa and the wonderful Ritz staff make this hotel superior to any other Philly hotels. We are looking forward to the interior renovation as the rooms, halls, lounge, and spa are very tired and worn. We will return again post-renovation for sure.

Was this review helpful? Yes 1
Cherry Hill, New Jersey
Level Contributor
10 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I had a wonderful time and the service was great. We were actually greeted with two champagne glasses when checking in, courtesy of the outstanding staff. Anytime I stay in Philadelphia, I'm staying in the Ritz-Carlton.

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