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The Ritz-Carlton, Philadelphia

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10 Avenue of the Arts, Philadelphia, PA 19102
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The Ritz-Carlton, Philadelphia
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The Ritz-Carlton, Philadelphia
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800 reviews from our community

Traveler rating
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    64
    35
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Check my other reviews and you will see that I tend to stay at luxury hotels and resorts. I am sad to say this is not one of them. Not even close. How this can even be considered a Ritz Carlton is beyond me. Consider- 1) Room in desperate need of an upgrade. 2) Only one robe in a room... More 

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Mahwah, New Jersey
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My family and I just spent the weekend in Philadelphia. We have stayed at many Ritz Carlton's so it was an easy choice for us. The building and lobby are gorgeous. The hotel is within walking distance to many sites. Every single staff member that we encountered always made it a point to say hello. Very kid friendly. Never had... More 

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Brighton, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Concierge and room service staff a delight. However bedroom was poorly planned. Was in 2618. No plug in bathroom or plug near a mirror in the bedroom for me to dry my hair. Hot water also took an age to get through the pipes ( plan to run the tap for several minutes). No bathrobe either. Finally no local /... More 

Was this review helpful? Yes 1
Atlanta, Georgia
Top Contributor
137 reviews 137 reviews
9 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 1 week ago

This Ritz Carlton is one of the most conveniently located hotels in Philadelphia and is in a beautiful old historic building. But the service is not up to Ritz Carlton standards. On my floor the maid's cart or trash/food was almost regularly in the hall. The maid sometimes did not do turndown and I had to ask for a robe... More 

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Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Thank you for taking the time to post a review on our TripAdvisor page. I have shared your experience with our executive team and have plans in place to ensure this does not reoccur. Your comments are greatly appreciated to ensure we are doing everything in our power to maintain and continue to provide the finest service in hospitality. Our... More 

Charlotte, North Carolina, United States
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

I had a surprise quasi business trip that once again took me to the Ritz in Philadelphia. It seems like I get there about once a year for one reason or the other. THe Ritz in Philadelphia is like an going to stay with a rich friend. It's not as pretentious as it could or should be or like all... More 

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Atlanta, Georgia
Top Contributor
117 reviews 117 reviews
6 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Having stayed in many Ritz's in many cities, my husband and I have been surprised at our experience at this property. Overall the staff is very friendly but it is not as professional or seamless an experience as a Ritz stay usually is. There were no robes in our room at check in. Hardware literally came off in my hand... More 

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Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Thank you for posting a detailed review on our TripAdvisor page and thank you for giving me the chance to reply. Please know your comments have been shared with my team and are being used as examples in our everyday to ensure we are providing only the finest personal service and facilities. I would like to thank you for your... More 

Stockholm, Sweden
Contributor
18 reviews 18 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I didn't chose this hotel myself - it was chosen for me through work - but it was really lovely, great service, good location and comfortable. Its not a place to stay if you are looking for hip and trendy, but rather a classic hotel.

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1 review
3 of 5 stars Reviewed 2 weeks ago

While we enjoy staying at the Ritz Carlton, our recent experience at the Philadelphia Ritz was blemished by its pet policy. While the hotel is quite nice, our stay was ruined by a continuously howling dog in the room above us until 2 AM and beginning again at 8 AM the next morning. While I'm certain profitable for the Ritz,... More 

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Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

James D, thank you for sharing your experience with us during your most recent stay at our property. Your comments have been shared with our team and I assure you they will be used to improve our service commitment to you. It is important to our Ladies and Gentlemen, and to me especially, that our guests are able to enjoy... More 

Buffalo, New York
Top Contributor
58 reviews 58 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After the valet service, we were greeted at the front desk by Mary Kate- an absolute asset to the company. Mary Kate checked us in in a matter of 5 minutes while offering information on places to see, eat, and drink (all of which we followed up on and LOVED - reading station market, brü, and Time.) we had an... More 

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2 reviews
3 of 5 stars Reviewed 2 weeks ago

This was not the Ritz Carlton experience that I expected. Properties in NY, SF Jakarta, etc. offer far better amenities and more comfortable rooms. The carpet here was dirty, robes were not provided, and there was noise everywhere. Perhaps it is just an unlucky draw (room 603), but the Ritz in Philadelphia feels like a standard Marriott. Having said that,... More 

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