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The Ritz-Carlton, Philadelphia

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10 Avenue of the Arts, Philadelphia, PA 19102
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The Ritz-Carlton, Philadelphia
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The Ritz-Carlton, Philadelphia
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803 reviews from our community

Traveler rating
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    64
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cleveland, Ohio
Top Contributor
64 reviews 64 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Of all the Ritz-Carlton's we've stayed at, this is likely their weakest property: 1. For some reason, the furnishings look dated and worn. On closer inspection, they are not old but just gives the perception. 2. There is a drawback in gutting out a very old building: No matter what they do, noise carries into the room and the rooms... More 

Was this review helpful? Yes 1
Haddonfield, New Jersey
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 1 week ago NEW

Did a night on the town recently where we included a stay over at the Ritz. The bar downstairs was great. The room was up to par with what we'd expect from the Ritz-Carlton. The next morning we ordered breakfast in the room and it was delightful. Location is also perfect being right in the center of the city.

Was this review helpful? Yes 1
Top Contributor
96 reviews 96 reviews
27 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

From our entrance to our exit the staff could not have been more attentive. The building is beautiful with the lovely old features of the bank well maintained and preserved. The club room lounge was a board room and has a stunning view of the capital next door. While pricey, we were treated as appreciated guests and the club room... More 

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San Francisco, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed 1 week ago

Check my other reviews and you will see that I tend to stay at luxury hotels and resorts. I am sad to say this is not one of them. Not even close. How this can even be considered a Ritz Carlton is beyond me. Consider- 1) Room in desperate need of an upgrade. 2) Only one robe in a room... More 

Was this review helpful? Yes 3
Mahwah, New Jersey
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

My family and I just spent the weekend in Philadelphia. We have stayed at many Ritz Carlton's so it was an easy choice for us. The building and lobby are gorgeous. The hotel is within walking distance to many sites. Every single staff member that we encountered always made it a point to say hello. Very kid friendly. Never had... More 

Was this review helpful? Yes 1
Brighton, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Concierge and room service staff a delight. However bedroom was poorly planned. Was in 2618. No plug in bathroom or plug near a mirror in the bedroom for me to dry my hair. Hot water also took an age to get through the pipes ( plan to run the tap for several minutes). No bathrobe either. Finally no local /... More 

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Atlanta, Georgia
Top Contributor
138 reviews 138 reviews
9 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This Ritz Carlton is one of the most conveniently located hotels in Philadelphia and is in a beautiful old historic building. But the service is not up to Ritz Carlton standards. On my floor the maid's cart or trash/food was almost regularly in the hall. The maid sometimes did not do turndown and I had to ask for a robe... More 

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Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Thank you for taking the time to post a review on our TripAdvisor page. I have shared your experience with our executive team and have plans in place to ensure this does not reoccur. Your comments are greatly appreciated to ensure we are doing everything in our power to maintain and continue to provide the finest service in hospitality. Our... More 

Charlotte, North Carolina, United States
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had a surprise quasi business trip that once again took me to the Ritz in Philadelphia. It seems like I get there about once a year for one reason or the other. THe Ritz in Philadelphia is like an going to stay with a rich friend. It's not as pretentious as it could or should be or like all... More 

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Atlanta, Georgia
Top Contributor
117 reviews 117 reviews
6 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Having stayed in many Ritz's in many cities, my husband and I have been surprised at our experience at this property. Overall the staff is very friendly but it is not as professional or seamless an experience as a Ritz stay usually is. There were no robes in our room at check in. Hardware literally came off in my hand... More 

Was this review helpful? Yes 2
Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Thank you for posting a detailed review on our TripAdvisor page and thank you for giving me the chance to reply. Please know your comments have been shared with my team and are being used as examples in our everyday to ensure we are providing only the finest personal service and facilities. I would like to thank you for your... More 

Stockholm, Sweden
Contributor
18 reviews 18 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I didn't chose this hotel myself - it was chosen for me through work - but it was really lovely, great service, good location and comfortable. Its not a place to stay if you are looking for hip and trendy, but rather a classic hotel.

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