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The Ritz-Carlton, Philadelphia

5.0 of 5 10 Avenue of the Arts, Philadelphia, PA 19102
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#34 of 82 Hotels in Philadelphia
681 Reviews 4 of 5 stars
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The Ritz-Carlton, Philadelphia
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The Ritz-Carlton, Philadelphia
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681 reviews from our community

Traveler rating
    288
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    61
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110
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

As a Platinum Ritz Carlton Rewards member, my recent stay on 9/13/14 was very disappointing. My room rate was $460 and I was treated to a small. loud room on the 3rd floor facing the street. The traffic noise was very loud and so was the noise level from the adjoining room. The walls were so thin, i could hear... More

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Carle Place, New York
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

stayed here for a wedding. food was good, service was good and room was nice and clean. nice bathroom, limited views.location was optimal and easy access to parking. Catering room was nice and both service and food was good

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Buffalo, New York
Contributor
15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I don't know what all thee complaining is about regarding this hotel about it not being up to par with other Ritz's. I found it to be up to par and the staff was quite attentive when a J like piece of furniture in my room ripped my pajamas to shreds. The replaced thee jammies and were sincerely apologetic for... More

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DFW
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel is right in the center. Reconfigured from an old bank building. Atrium has a nice bar and restaurant. Front desk staff great even by RC standards. Room size above average for "classic" city hotel. No self parking and valet is $45 bucks.

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Philadelphia
Top Contributor
52 reviews 52 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Ritz on Sunday night for my wife's BD. What a wonderful hotel. The people there are just wonderful. They sent up a small cake to our room for her BD, what a nice touch. Had a drink at arts 10 lounge/bar in the late afternoon very nice ambiance. Would recommend looking to stay here again for... More

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Fullerton, California
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

First off, I appreciated early check-in at 9 am after my red-eye flight. That was a nice gesture. From the start, the staff is eager to please. One morning in the attractive lobby bar area/breakfast space, I enjoyed a "custom-made" breakfast just as I like it: scrambled eggs with berries, gluten-free toast, and green tea. Anything is possible as it... More

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Johnstown, Pennsylvania, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the minute the valet opens your cab, you are treated with courtesy and warm hospitality. The doormen welcome you and usher you into a grandiose lobby. This is a turn-of-the-century bank that was converted into a hotel, but the marble impressiveness of the old bank is still intact. In a town known for its historical trappings, this hotel sets... More

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2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for a night at the Ritz in Philly while passing thru. Very nice building in a great location. Service was pretty bad though. Took approx 45 mins for bellman to deliver bags to room. Toilet in room had broken off flush handle. Mentioned to staff - but was never fixed. No turn down service provided. Trash bags from other... More

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Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Thank you FLYankees Fan, for posting a review on our TripAdvisor page. I am quite happy to find that you were able to enjoy the hotels beauty and location while passing through the city. Your comments are very much valued. Our Ladies and Gentlemen take their positiions as hospitality professionals very seriously and strive to provide only the very best... More

Hackettstown, New Jersey
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We counted 14 Hello's from the time we left our car with valet parking until we go into our room. The staff was extremely friendly and catered to all of our requests. The concierge arranged a reservation for an outstanding vegetarian restaurant for my wife's birthday which was sold out for many months. We requested a tour of the hotel... More

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Washington, District of Columbia, United States
Contributor
13 reviews 13 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Once you arrive, the lobby is grand! (this was originally a bank). Check in was easy and I was escorted to a lovely executive suite with club access. The club is open 24/7 with 3 main food presentations during the day and only snacks and beverages late at night. The views from the club are AMAZING!!! The suite was average.... More

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Additional Information about The Ritz-Carlton, Philadelphia

Address: 10 Avenue of the Arts, Philadelphia, PA 19102
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Philadelphia 5*
Number of rooms: 299
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Also Known As:
Ritz-Carlton Philadelphia Hotel Philadelphia
Philadelphia Ritz Carlton
Ritz Philadelphia

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