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The Ritz-Carlton, Philadelphia

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10 Avenue of the Arts, Philadelphia, PA 19102
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The Ritz-Carlton, Philadelphia
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948 Reviews from our TripAdvisor Community

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Key West, Florida
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

We Are Fortunate Enough To Stay At Ritz Carlton Hotels All Around The World & This Place Is The Worst We Have & Does Not Meet Expectations. There Is No Easy Parking Options, The Rooms Are Tired & The Service Is At Best Poor & At Worst Non Existent. When In Philly Avoid This Place & Head For The Four... More 

Helpful?
Thank JackLeChien
Philadelphia, Pennsylvania
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Great hotel, always get great service from Ritz. The hotel was under construction but it never affected my stay. Free coffee in the lobby was awesome. Bed was first class too. This hotel is in perfect location for both business and fun because it is near every attraction in Philly.

Helpful?
Thank John H
Tinton Falls, New Jersey
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Left the Poconos after a very disappointing check inn at a resort, and drove down to Philly. The Ritz Carlton really showed the excellent service on us upon arrival with champagne. The room was incredible with views of the beautiful stone work on the building across the street . we were on the top floor. Well done Ritz Carlton!

Helpful?
Thank darryl t
New York City, New York
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is central to the must see locations in Philadelphia. The decor is traditional and it offers nice views of the city's landmarks. It is a great place to have an event or conference. I enjoyed my stay and I would stay there again.

Helpful?
Thank allisonhawkins
Philadelphia, Pennsylvania
2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Headed out to the Hotel for an all Guys weekend. Was super awesome.I will be returning. Alec was really nice and helpful. My room was a nice sized and clean. I would reccomend this hotel , for business , family affairs or just any vacation. Great Atmosphere in the lobby

Helpful?
Thank Mcman1982
A TripAdvisor Member
2 of 5 stars Reviewed 1 week ago via mobile

The name Ritz-Carlton evokes an image, an expected standard. Our experience didn't come close. Granted the place is under renovation, so the grand atrium is obscured, but that doesn't excuse our 10 minute wait at an understaffed desk. The party before us room still was not ready at 5pm. The decor of our room was nothing special, ho-hum. There was... More 

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3 Thank A TripAdvisor Member
Darryll A, Executive Assistant at The Ritz-Carlton, Philadelphia, responded to this review

Dear Guest, Thank you for your feedback and time to share your experience with us. You are correct and spot on in your understanding, appreciation and expectations of what the brand represents and I am truly grateful for feedback from someone like yourself. A warm welcome, timely arrival experience and immaculate and functioning amenities are a basic expectation and I... More 

Lancaster, PA
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

I chose the Ritz-Carlton primarily for its location but, also, to find a good upscale hotel in the city. The main part if the building including the lobby is a replica of the Pantheon in Rome. Hotel personnel were welcoming, affable and supportive. The concierge's restaurant recommendations were quite good. Our room was fine and had a nice view of... More 

Helpful?
Thank Tasteful1974
West Chester, Pennsylvania
Level Contributor
96 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I celebrated her birthday here. This was not as exceptional as other Ritz Carlton locations, but still good. Staff members were courteous, but not "over the top". The room size was average and decor nothing special. A couple of extra touches were missing: bath robes and slippers. We requested the turn down service to be a little... More 

Helpful?
1 Thank Jay P
Philadelphia
Level Contributor
88 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We had a wonderful stay at the Ritz Carlton and will be back! The hotel service was top notch and spa was fantastic. We even received an upgraded room due to the renovations and snow. Gingerbread cookies and apple cider was offered upon check in yesterday due to the weather which was a nice touch. We look forward to the... More 

Helpful?
Thank Hayley724
Point Pleasant Beach, New Jersey
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Had a nice time here. Nice rooms good restaurants and a helpful staff. I do not get out to Philadelphia much but was in town for a cirque show so figured this would be a nice choice for accommodations. Charming spot and all in all a positive experience

Helpful?
Thank catdetriz
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