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All 82 Philadelphia hotels

The Ritz-Carlton, Philadelphia

5.0 of 5 Hotel   |   10 Avenue of the Arts, Philadelphia, PA 19102
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The Ritz-Carlton, Philadelphia
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Ranked #35 of 82 hotels in Philadelphia
A recent review
4 of 5 stars reviewed 1 week ago
Kathy L Rowayton, Connecticut
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670 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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English first
Rowayton, Connecticut
Top Contributor
86 reviews 86 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent only one night at the Ritz, but it was memorable. We were upgraded at no charge to a huge room with an enormous bathroom - views of the city were not thrilling, but we did look down on the famous dome. The valet parking was $$$, but worth it when staff retrieved my cell from the floor of... More

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Lincoln Park, New Jersey, United States
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

It's an old building with nice architecture in the lobby, but the rooms were not what I was expecting by any means. The room was a good size, and the bathroom was spacious, but for the Ritz I was expecting a "wow" factor and there was none. The room was clean but dated, could use an update. I've been to... More

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Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Thank you for taking the time to share your comments on our TripAdvisor page. It is through feedback such as this that we are able to improve the physical condition and design on our hotel. We are happy to share that a renovation is upon us! Come 2015, we will be completing a full renovation of all guest rooms; a... More

OC
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We went to the Ritz Carlton for 4 nights. We also had access to the Club. The staff including Lisa, Jimmy & Mary Kate are excellent !!! The rooms are spacious and the bathrooms are extremely nice. The location of the hotel is in the middle of many of Philly's major tourist stops. I recommend the Club, the hosts are... More

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Shoreview, Minnesota
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I was pleasantly surprised after reading some of the reviews. The hotel was beautiful, and the service was impeccable. The location was also great, within walking distance of numerous wonderful restaurants. My room had a great view, and was fine in almost all respects. The only downsides were the safe was too small to hold my work laptop and the... More

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NY
Contributor
15 reviews 15 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Let me start with the positive: the room we were given was large. That's it, that's the only positive thing I have to say! The reality was that our room was dirty and not at all like the professional pictures on here - there weren't even duvet's on the beds - sheets, that was it! Not even mattress covers, which... More

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Valley Forge, Pennsylvania
Top Contributor
57 reviews 57 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A top notch Ritz-Carlton hotel in an old bank building with wonderful architecture, and an atrium of regal proportions. Good but not great service, choice of dining venues, great cocktail area and wonderful rooms.

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Clinton, New Jersey, United States
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

The lobby was grand and offered an excellent happy hour with small dishes. The room was very comfortable but desperately needed more electric outlets. There was a surge protector for electronics but it was on the bedside table not the desk. I was there for a conference and the meeting rooms were nice.

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Philadelphia, Pennsylvania
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We celebrate my birthday every year at the Ritz Carlton and the hotel staff makes this day extra special. We were given a glass of champagne at check-in, greeted very warmly by David, the assistant executive manager and upgraded to a suite by Chris, the front office manager. Every member of the staff took the time to learn my name,... More

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Top Contributor
145 reviews 145 reviews
23 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Need to request things more than once. Case in point, we requested extra towels every single day. At other Ritz hotels you need but let them know once and they will have it for you all week. More electrical outlets required near bed. More hooks in bathroom. Our original room had hooks in the bathroom. We switched out so that... More

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Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

C130driver, thank you for sharing your feedback on our TripAdvisor page with regards to your experience at our property. I truly appreciate your comments with regards to the 'exceptional' experience on our Ritz-Carlton Club Lounge. Our Ladies and Gentlemen take pride in providing the finest personal service and facilities that our guests, you, deserve and should expect from our brand.... More

PA
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

While the hotel is in a great location and a lovely building, we had trouble with the billing. We were guests of a business associate. When we checked in, the front dest took our credit card for incidentals. When we checked out, our name was not on the bill or the reservation and were assured by the front desk that... More

Was this review helpful? Yes 1
Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Thank you for taking the time to share your review on your TripAdvisor page, Mittens5. Please accept my apologies for the incident you experienced after check out. We take this matter seriously and only wish that you leave our hotel with great memories and experiences to share. We are happy to assist further; should you wish to speak further, please... More

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Additional Information about The Ritz-Carlton, Philadelphia

Address: 10 Avenue of the Arts, Philadelphia, PA 19102
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Philadelphia 5*
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Also Known As:
Ritz-Carlton Philadelphia Hotel Philadelphia
Philadelphia Ritz Carlton
Ritz Philadelphia

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style
#8 Spa Hotel in Philadelphia #16 Luxury Hotel in Philadelphia #21 Romantic Hotel in Philadelphia #29 Business Hotel in Philadelphia
Hotel Class
Official Description (provided by the hotel)
Walk in the footsteps of America’s forefathers and become a part of history. Stay in one of America’s most venerable cities at one of the finest hotels in downtown Philadelphia and absorb the character of landmark buildings as you spend your day exploring Independence Hall, the Liberty Bell and other cultural treasures. Making its mark in a spectacular historic building, the luxury Philadelphia hotel’s location offers easy access to fine dining, upscale shopping, and Philadelphia’s business district. ... more   less 
Number of rooms
299

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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