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The Ritz-Carlton, Philadelphia

5.0 of 5 10 Avenue of the Arts, Philadelphia, PA 19102
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The Ritz-Carlton, Philadelphia
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The Ritz-Carlton, Philadelphia
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756 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Deerfield, IL
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

My husband and I went with our son to Philadelphia for a weekend in January. Here are the highlights: Pros: The lobby is just beautiful and it is worth a minute to pop in and see the interior of the lobby. The location of the hotel is very central and walking distance to some of the attractions. Valet is especially... More 

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Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Dear RNC8611, thank you for writing a response on our Trip Advisor page. I am pleased to know you enjoyed the beauty of our hotel lobby and found our location to be convenient to walk to some of the cities most prized and exceptional attractions. I appreciate your honesty and full recap of your experience and welcome the chance to... More 

Branchville, New Jersey
Top Contributor
147 reviews 147 reviews
24 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The location of this hotel is all you need. It's right in center city, within walking distance of great food and sites. A great view of city hall if you are located on the city hall side of the building. Service was great and the room was very nice and clean. I would definitely stay again if the opportunity presented... More 

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hoboken
Contributor
13 reviews 13 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

I've always enjoyed my stays at the Ritz Carlton. The service is fantastic and the lobby is gorgeous. The rooms do need a bit of updating and aren't quite up to the same standards as other Ritz that I have visited it, but what really made me happy was that I had accidentally left my iPhone6 in the lobby and... More 

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New York City
Top Contributor
66 reviews 66 reviews
27 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed on New Years eve without realizing this mummers parade consumes the area. This hotel gets extra points for helping us as we were not parade fans. The New Years eve celebration in the hotel was totally fun and family friendly. They live up to the RC name.

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New York City, New York
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a great hotel. The service is next level and can't be beat. Anything you could possibly want they have and will get for you. Yes this is an older hotel but the rooms are classic and pretty. The bathrooms are gorgeous big tub separate shower and nice vanity. If you can upgrade so you can enter the club lounge.... More 

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Villanova, Pennsylvania
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We booked a guestroom for New Year’s Eve at the Ritz Carlton Philadelphia for December 31, 2014 based on a wonderful experience we had at the property the previous New Year’s Eve. Expecting to receive the signature Ritz Carlton experience, we were hugely disappointed to arrive at our guestroom to not only find a roll away bed in the hallway... More 

Was this review helpful? Yes 1
Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Dear Ron B, thank you for posting a review on our TripAdvisor page and also for taking the time to speak to me. Your feedback is greatly appreciated and has been shared with our senior leadership to ensure our service commitment to our guests, andour most loyal guests as yourself, is not only maintained but supersedes your expectations. On behalf... More 

Philadelphia, Pennsylvania
Top Contributor
117 reviews 117 reviews
21 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great location and as always fantastic Ritz experience. The staff simply know how make you feel welcomed. Take some time to explore the area and the great restaurants nearby (many within walking distance). The location of the hotel is accessible by Subway, Train and also a quick cab ride to PHL (about $30 and < 30 mins). Try the dessert... More 

Was this review helpful? Yes 1
Chorley Lancs
Top Contributor
60 reviews 60 reviews
8 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife and I just got back from 5 nights between Xmas and New Year at The Ritz. Without doubt, The Ritz is the friendliest hotel we have ever stayed in. The staff are amazing. Special name check goes to Mimoza in the Club lounge and Esther on the front desk / Club Lounge. These ladies went well beyond the... More 

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Bethany Beach, Delaware
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We found all of the staff to be very friendly and professional. Most notably the front desk agent, Danielle Rastetter. The room was just average for a five star property but the beds were extremely comfortable. We were not impresses with the quality of the robe, and the fact that there was only one in the room. Overall, it is... More 

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Bethlehem PA
Senior Contributor
41 reviews 41 reviews
37 hotel reviews
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed 4 weeks ago

For the second time in several years, I spent New Year's Eve at the Ritz-Carlton with my partner. Sad to say, though, the experience this time was less satisfying than previously. The good: Pre-check in requests for a "quiet" room (away from elevator and ice machine) were accommodated. Our room on the 19th floor had a nice view of City... More 

Was this review helpful? Yes 4
Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Dear christianneanastasia: thank you for posting a review on our TripAdivsor page. Your feedback is important to us to ensure we are providing the service excellence you have experienced as our guest. Your comments have been shared with our senior leaders to ensure we are exceeding your expectations and holding true to our company motto, as ladies and gentlemen serving... More 

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Additional Information about The Ritz-Carlton, Philadelphia

Address: 10 Avenue of the Arts, Philadelphia, PA 19102
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Philadelphia 5*
Number of rooms: 299
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Also Known As:
Ritz-Carlton Philadelphia Hotel Philadelphia
Philadelphia Ritz Carlton
Ritz Philadelphia
Hotel Style:
#8 Spa Hotel in Philadelphia
#14 Luxury Hotel in Philadelphia
#26 Business Hotel in Philadelphia
#26 Romantic Hotel in Philadelphia
#37 Family Hotel in Philadelphia

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