We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 82 Philadelphia hotels

The Ritz-Carlton, Philadelphia

5.0 of 5 Hotel   |   10 Avenue of the Arts, Philadelphia, PA 19102
Hotel website
Hotel packages
Hotel amenities
Special Offer
$50 Credit Daily + More
Save Saved
You added The Ritz-Carlton, Philadelphia to your Saves list
The Ritz-Carlton, Philadelphia
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
70%
Ranked #35 of 82 hotels in Philadelphia
A recent review
4 of 5 stars reviewed yesterday
DrEthan725 New York City, New York
  • Overview
  • Reviews (655)
  • Similar Hotels
  • Photos (620)
  • Amenities
  • Q&A (1)
  • Room tips (140)
  • Location
  • More
Write a Review

655 people have reviewed this hotel

Traveler rating
    274
    193
    99
    59
    30
See reviews for
104
199
41
204
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed yesterday NEW

We did an overnight in Philly for my birthday this past weekend and we used our Hotels.com points to stay for free (well, not entirely free, but $30.) It was a perfectly excellent location and the hotel is certainly nice enough, but I'm very glad I didn't "splurge" and spend all of that money out of pocket for this, or... More

Was this review helpful? Yes
Bethlehem, PA
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Just returned from a week-end at the Philadelphia Ritz-Carlton, and had a somewhat disappointing experience. I called the hotel on two locations leading up to my arrival, and the same individual answered the call on both occasions (hotel operator). I was taken aback at her rude and condescending tone (I wanted to speak with an individual at the front desk... More

Was this review helpful? Yes 1
Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

JMH1987, thank you for taking your time to share your feedback on our TripAdvisor page. Your first hand experience and input both during your pre-arrival experience and as a guest on property, is vitally important to our Ladies and Gentlemen and to me especially. All comments received are shared with our most senior leadership to ensure that our team is... More

Wilmington, North Carolina
Senior Contributor
31 reviews 31 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Although not the newest hotel, everything was great. Had a great corner room with views of city hall and north. It was our anniversary and they did lots of extra special things for us. My wife had a wonderful time at the spa (almost 2 and a half hours). Bar food was great. Was wonderful to sit in lobby and... More

Was this review helpful? Yes
Top Contributor
55 reviews 55 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

How have things changed in Philadelphia over the years. The Ritz-Carlton lobby was my bank while in college at Temple, but the change is for the better. The lobby is extremely nice creating a great welcome to the hotel. We enjoyed the drinks at the bar and the complementary popcorn is to die for. We finished off a bowl and... More

Was this review helpful? Yes
Dallas, Texas
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

When you think of the Ritz Carlton, you have a certain expectation. This hotel just isn't that. The staff is A+, the lobby - STUNNING, the rooms - meh. I agree with the other reviews - the rooms are worn and tired. In fact, I changed rooms after the the 1st room was unacceptable (i.e. the bathroom had a problem).... More

Was this review helpful? Yes
Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Thank you for posting a review after your most recent stay at our hotel, Ugetit. Your feedback regarding our hotel rooms has been heard and we cannot wait to share the news with you. In a few short months, into the coming year, all guest rooms are going through a complete and total makeover! I hope to see you again... More

Sochi, Russia
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

when we came up to the hotel we thought that it was a museum.the lobby looks gorgeous too.the staff is really professional.the location is the best(city hall is round the corner,readers market is 5min walk,some shops are around,metro station is 1 min .....)we were not impressed with the room(outdated,needs renovation,not spotlessly clean)wifi was complimentary,but terribly slow!!nice toiletries and other facilities... More

Was this review helpful? Yes
Contributor
13 reviews 13 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

This was my first time staying at a Ritz and I was really excited! This hotel is in a great location! There are so many great bars/restaurant/shops/attractions within walking distance. The staff is phenomenal! Everyone is so outgoing, friendly and professional. The lobby and bar area are stunning. I was a bit confused when I entered my room. The upscale... More

Was this review helpful? Yes
New Jersey, USA
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 1 week ago

First, the staff, across the board, are noticeably outgoing, friendly and professional. The lobby is beautiful. But once you enter your room, it's hard to believe you're at the Ritz Carlton. The room was worn and tired and highly in need of a major renovation. The hotel's location is great. So I have mixed emotions. I hope they complete a... More

Was this review helpful? Yes
Boston
Top Contributor
207 reviews 207 reviews
27 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 1 week ago

The Ritz Hotel (a new residential Ritz condo bldg is next door) is great rehab of a historic Philadelphia property. It is centrally located and so it is a short walk to Reading Terminal Market, and City Hall is at the end of the block. The staff here is wonderful-and the service is very special. Our rooms were very nice--try... More

Was this review helpful? Yes
New York City, New York
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed here a couple of times and have enjoyed each visit. I find the staff very attentive and helpful and not just because they serve me champagne during my 2 minute wait to check in. The rooms are comfortable and offer wonderful views of the city. It is conveniently located and the lobby is just beautiful. I believe... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage The Ritz-Carlton, Philadelphia, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing
Hotels you might also like...
Check In Check Out
Price Your Stay

Been to The Ritz-Carlton, Philadelphia? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton, Philadelphia

Address: 10 Avenue of the Arts, Philadelphia, PA 19102
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Philadelphia 5*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Expedia, BookIt.com, HotelTravel.com, Priceline, Tingo, TripOnline SA, Reservation Counter, BookingOdigeoWL, Travelocity, Otel and Agoda so you can book your The Ritz-Carlton, Philadelphia reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ritz-Carlton Philadelphia Hotel Philadelphia
Philadelphia Ritz Carlton
Ritz Philadelphia

620 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (210)
Viewed
Room/suite (70)
Viewed
Dining (29)
Viewed
Bathroom (23)
Viewed
Hotel & grounds (34)
Viewed
View from room (17)
Viewed
Family/play areas (1)
Viewed
Other (36)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (403)
Viewed
Amenities (11)
Viewed
Luxury Suite (40)
Viewed
Restaurants and Bars (33)
Viewed
Superior King Room (44)
Viewed
The Hotel (88)
Viewed
The Penthouse (105)
Viewed
The Presidential Suite (82)

Management photos: Courtesy of the property manager

Viewed
All management photos (8)
Viewed
Dining (3)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (1)
Viewed
Other (3)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style
#8 Spa Hotel in Philadelphia #15 Luxury Hotel in Philadelphia #19 Romantic Hotel in Philadelphia #32 Family Hotel in Philadelphia #33 Business Hotel in Philadelphia
Hotel Class
Official Description (provided by the hotel)
Walk in the footsteps of America’s forefathers and become a part of history. Stay in one of America’s most venerable cities at one of the finest hotels in downtown Philadelphia and absorb the character of landmark buildings as you spend your day exploring Independence Hall, the Liberty Bell and other cultural treasures. Making its mark in a spectacular historic building, the luxury Philadelphia hotel’s location offers easy access to fine dining, upscale shopping, and Philadelphia’s business district. ... more   less 
Number of rooms
299

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of The Ritz-Carlton, Philadelphia and other travelers.
1 question

See which rooms travelers prefer