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The Windsor Suites

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1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103 (Formerly Hotel Windsor)
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Summer Fun for the Family
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The Windsor Suites
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79%
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The Windsor Suites
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    799 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4 of 5 stars
    Traveler tips help you choose the right room.   Room tips (127)
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    Glomfjord, Norway
    Level Contributor
    4 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    4 of 5 stars Reviewed yesterday NEW

    This hotel has a very good location. The rooms are well equipped with kitchenette. Theservice is good. We foirst got a room with faulty aircondition. The personell tried to fix this, and gave us another room. There are several good places to eat breakfast in the close surroundings.

    Was this review helpful? Yes
    Princeton, New Jersey
    1 review
    5 of 5 stars Reviewed 2 days ago NEW

    We traveled to Philadelphia for a weekend away and to celebrate our 50th wedding anniversary. The hotel suite was large and included a full kitchen. The staff left us a box of chocolates and a card. Thanks so much for the thoughtfulness.

    Was this review helpful? Yes
    Michael R, General Manager at The Windsor Suites, responded to this review

    Stephanie, Congratulations to you and your spouse on a tremendous milestone, and thank you for your amazing five star review! I hope that from the moment you arrived to the moment you left we helped make an already special occasion, even more memorable. Come see us again whether for next years anniversary, or for just a weekend getaway. Hope to... More 

    Paris, France
    Level Contributor
    252 reviews
    46 hotel reviews
    common_n_hotel_reviews_1bd8 161 helpful votes
    5 of 5 stars Reviewed 3 days ago NEW

    I ve reserved four nights and because of a big familial problem , i have to cancel my trip , my réservation wasn t refundable , but in those special conditions they refund me so tht s why i give this title to my note.they have acted as real good human being and not only "money makers" THANK YOU VERY... More 

    Was this review helpful? Yes 1
    Michael R, General Manager at The Windsor Suites, responded to this review

    kifran_10, Even though we were not able to welcome you to the property, I am delighted to hear our team was able to accommodate you under these special circumstances. We wish you and your family the best, and hope to have the opportunity to welcome you on your next visit to Philadelphia! More 

    Nottingham, United Kingdom
    Level Contributor
    41 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 23 helpful votes
    5 of 5 stars Reviewed 6 days ago NEW

    My wife and I booked a weekend in Philadelphia to see some old friends and trek the city for a day (oh, O.K., it was a pub crawl!). From the moment we walked into the Windsor Suites (several hours ahead of check-in time), to the moment we left (several hours after check-out time), the staff (especially Jared and Thomas) were... More 

    Was this review helpful? Yes
    Michael R, General Manager at The Windsor Suites, responded to this review

    David G, Thank you for your fantastic five star review! As someone who travels as frequently as you do, to be considered as one of the best hotels you have come across in your travels is quite a compliment! Thank you for recognizing Jared and Thomas from our Guest Experience Team. They both are exceptional at delivering warm, approachable, and... More 

    Hazleton, Pennsylvania
    Level Contributor
    2 reviews
    5 of 5 stars Reviewed 1 week ago

    Great hotel to stay at! Zarena is excellent at the service desk when we visited in July! She was so helpful and friendly! The whole staff is great! They made my trip comfortable. I will come back and definitely tell others. This hotel is near the historic features in Philly. We took the Phlash bus for 5.00 each for whole... More 

    Was this review helpful? Yes
    Michael R, General Manager at The Windsor Suites, responded to this review

    Renay V, Thank you for your fantastic five star review! Zarena consistently provides personal and approachable service, and deserves all the recognition she receives from our guests. Sorry to hear you were not able to take advantage of our roof top pool. Be sure to stop in after a day of sightseeing, or for a mid morning dip next time... More 

    Montreal, Canada
    Level Contributor
    10 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 19 helpful votes
    4 of 5 stars Reviewed 1 week ago

    Nice hotel, Large room, we were four persons so the extra space was appreciated. The pool on the roof was perfect at the end of the day. The parking is $40 per day. All the attaction were easy to reach. The breakfast at the Irish Pub is very expensive. The WIFI works perfectly.

    Was this review helpful? Yes
    Michael R, General Manager at The Windsor Suites, responded to this review

    Martin_B300367, Thank you for choosing us on your recent visit to Philadelphia. I am delighted to hear you were able to enjoy the roof top pool, and our high speed wireless internet. Both the roof top pool and high speed wireless internet underwent substantial upgrades this year to improve our guest's experience. Our onsite restaurant Con Murphy's does offer a... More 

    Grand Rapids
    2 reviews
    5 of 5 stars Reviewed 1 week ago

    We had such a great experience that we returned to the Windsor on the way back home during our vacation. The front desk staff was welcoming and helpful-best service we experienced during our trip this summer! The downtown location was ideal for access to what Philadelphia has to offer. The rooms were spacious, clean, and attractive. Security was great-key needed... More 

    Was this review helpful? Yes
    Michael R, General Manager at The Windsor Suites, responded to this review

    James M, Thank you for your tremendous five star review! So great that we were able to accommodate you twice in one trip. Truly fantastic! Our team does a fabulous job of recognizing it is the personal interactions that make a stay truly memorable. Glad to hear we were able to make an impact on your recent visit. Thanks again... More 

    Wilmington, Delaware
    5 of 5 stars Reviewed 1 week ago

    My husband and I stayed at The Windsor Suites during an overnight getaway to Philadelphia. Our room was spacious, clean and comfortable, having been recently renovated. The staff was all very friendly and accommodating! Everyone in guest services seemed truly interested in making our stay fantastic! The lobby and guest areas had also been recently renovated with new furnishings and... More 

    Was this review helpful? Yes
    Michael R, General Manager at The Windsor Suites, responded to this review

    Carmel a, Thank you for your fantastic five star review! I am very pleased to hear you enjoyed the quality of our new lobby and guest corridors, we could not be more pleased with the results. We certainly look forward to your next visit and thank you again for your valued feedback. More 

    Wisconsin Rapids, Wisconsin
    Level Contributor
    11 reviews
    common_n_hotel_reviews_1bd8 6 helpful votes
    5 of 5 stars Reviewed 1 week ago

    This hotel was our favorite so far. Very quiet air conditioner. The little kitchen with a fridge was great to put the breakfast food in. The bed was comfortable and there was so much room to place all of our luggage and items purchased. The location was perfect with a WaWa behind the hotel and the Reading Terminal Market just... More 

    Was this review helpful? Yes
    Michael R, General Manager at The Windsor Suites, responded to this review

    Alan G, Thank you for your great five star review! Fantastic to hear we are your favorite hotel during your summer travels. Thanks for mentioning a few of the convenient food options within just blocks of the hotel, Reading Terminal Market is always a favorite of our guests. I see you mentioned $38 cab fare from the airport, though wanted... More 

    Greensburg, Pennsylvania
    Level Contributor
    17 reviews
    8 hotel reviews
    common_n_hotel_reviews_1bd8 11 helpful votes
    4 of 5 stars Reviewed 1 week ago

    Spent two nites in Philly and stayed at the Windsor Suites mid July 2015. Total was $386.72 including two days parking. (Parking in Philly, as any large City is pricey, over 40 bucks per day) The front desk staff were all very helpful and courteous. My son and I brought our bikes, which the staff promptly retrieved each morning from... More 

    Was this review helpful? Yes
    Michael R, General Manager at The Windsor Suites, responded to this review

    G S, Thank you for taking a moment to share your experience. The Schuykill River Trail is one of the truly great features of our city, and you are right it is just a 10 minute walk out of our front doors. Great for biking, hiking or jogging and takes you along the banks of the River, past the famed... More 

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