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The Windsor Suites

3.0 of 5 1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103 (Formerly Hotel Windsor)
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Certificate of Excellence 2014
The Windsor Suites
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679 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brooklyn, New York
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

An absolute bang for my buck! A very accommodating and cordial hotel staff. Asia from the front desk was loads of help during check in. The room layout is spacious, neat, and pleasant. The location is impeccable! I will return. Thank you Windsor Suites!

Was this review helpful? Yes
TheWindsorMgtTeam, Director of Sales at The Windsor Suites, responded to this review

Hi NA N, Thank you for your great comments. We are happy you enjoyed your stay, and look forward to seeing you again soon. Thank you for staying with us! Warm regards. Jacqui Jules Director of Sales and Marketing More 

Winfield, Pennsylvania, United States
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We were down for 5 days and were there last year too. I was so pleased by the way the staff treated me. We were given an upgrade by Zarena at the front desk which was wonderful. Everyone was so good to us. I will be staying at your hotel the next time. That nice room made us feel so... More 

Was this review helpful? Yes
TheWindsorMgtTeam, Director of Sales at The Windsor Suites, responded to this review

Hi Pat B, Thank you so much for your wonderful comments on your recent visit. We are always pleased when our guests share with the TripAdvisor community their experiences, particularly about our guest service, as we have a phenomenal team whose goal is to ensure that our guests are happy and satisfied. Thank you for choosing us, and we look... More 

Geelong, Australia
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed here for two nights at the start of January. The room is a great size with a complete kitchenette. Rooms and bathroom are a little outdated. When we checked in we were told our room was not available but we would be upgraded but had to pay $25. I told the check in lady I'm not paying extra then... More 

Was this review helpful? Yes
TheWindsorMgtTeam, Director of Sales at The Windsor Suites, responded to this review

Dear Rachaelmd13, Thank you for review of your recent stay with us. We do apologize that your stay did not go as planned, but we have taken note of your comments so that we can improve in these areas. When a guest arrives earlier than our stated check-in time, we are always happy to check you in as long as... More 

Liverpool, United Kingdom
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here for two nights on our honeymoon. It is located so centrally and everything in Philadelphia is walkable within minutes. We arrived early and our room wasn't ready. We were told t come back in a couple of hours and given a map of the area. The receptionist was so helpful she told us all her favourite places... More 

Was this review helpful? Yes
TheWindsorMgtTeam, Director of Sales at The Windsor Suites, responded to this review

Dear bgy4hlr, Congratulations on your recent marriage! We are honored that you chose us for your honeymoon, and that you were pleased with your experience. We are happy to have been included in your happy occasion. Thank you for staying with us. Please come back to stay with us again soon. Kind regards, Jacqueline Jules Director of Sales and Marketing More 

ny
Top Contributor
64 reviews 64 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean, large rooms. Super comfortable beds. Quiet (except for some construction going on downstairs that we heard a few times- I imagine they're beginning a renovation on the lobby, as the lobby is a bit run-down, and does not match the style and caliber of the rooms- we were pleasantly surprised upon entering our room)! Love the kitchenette and all... More 

Was this review helpful? Yes
TheWindsorMgtTeam, Director of Sales at The Windsor Suites, responded to this review

Dear travelerjones, Thank you for a comprehensive review of your recent stay. We love when our guests are able to take advantage of our features and amenities - the size of our suites, closets, fully equipped kitchens and location. Our garage allows you complimentary in/out, and the opportunity to keep your car in up until 6pm on the day of... More 

Pennsylvania
Contributor
16 reviews 16 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I could not be happier with my stay at this hotel! From the moment I pulled in to the parking deck, I was met with courteous, helpful staff. I stayed in the city for the weekend while my grad classes were meeting, and I needed to get to Drexel University. The valet showed me a free shuttle to the university... More 

Was this review helpful? Yes
TheWindsorMgtTeam, Director of Sales at The Windsor Suites, responded to this review

Dear ShutterBugg84, Thank you for your beautiful comments. We are pleased that you were happy with your recent stay, and you had the opportunity to experience the kind of service that we strive to deliver every day. Best wishes with your graduate program, and we hope you will stay with us again soon. Thank you for choosing us. Warm regards,... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

We had a leak in the kitchen area. The picture of the room did not look like the actual room. They did not change the sheets on the bed everyday which was requested from the beginning of check in. As for the trip to Philadelphia,it was excellent. The tour bus was outstanding. I lived in Philly for 11 years and... More 

Was this review helpful? Yes
TheWindsorMgtTeam, Director of Sales at The Windsor Suites, responded to this review

Dear William C S, Thank you for sharing your comments. We do apologize that your experience here did not live up to expectations. We try to fix all issues as soon as we are aware of them, as was the case with the leak you reported. We are also correcting the issue you had with your requests not being granted.... More 

Massachusetts, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

I was pleased to find that I was given a giant room with king bed, two (!) closets, four (!) chairs and a full kitchen. Dish washer frig oven micro wave and even a Keurig all at arms reach. Great stay!

Was this review helpful? Yes
TheWindsorMgtTeam, Director of Sales at The Windsor Suites, responded to this review

Hi John S, We are thrilled that you were pleased with your recent stay. Thank you for sharing, and we hope you'll come again soon. Warm regards, Jacqui Jules Director of Sales and Marketing More 

1 review
5 of 5 stars Reviewed 3 weeks ago

It was nice and warm and friendly and clean and I would stay there again I will stay there for a week or so and I am going to tell all my friends about it on Facebook and in Ingram so that they will come out and stay with you all

Was this review helpful? Yes
TheWindsorMgtTeam, Director of Sales at The Windsor Suites, responded to this review

Dear rece b, We love when our guests enjoyed their stay so much that they talk about us on their social media platforms like you have offered to do. Thank you! Do remember to tag us when you post, as we do have a presence on Facebook and Instagram as well. Thanks for staying with us and we look forward... More 

New York City, New York
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 3 weeks ago

Stayed overnight at this hotel Dec 29-30 and was very pleased. Don't be mislead by the small foyer where the desk for check-in is, this hotel is quite large. Only wished we'd had a balcony. Our room was situated at the end floor 8 and was the one w/out the balcony. We faced a partial courtyard-park/Drexell Univ./across from an old... More 

Was this review helpful? Yes
TheWindsorMgtTeam, Director of Sales at The Windsor Suites, responded to this review

Dear LadyApril444, Thank you for your great review of your recent stay with us. We are thrilled when our guests are pleased, and take the time to share their comments. We would love to have you back, so please consider us again when you plan your next trip to Philadelphia. Thank you, and warmest regards, Jacqui Jules Director of Sales... More 

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Additional Information about The Windsor Suites

Address: 1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103 (Formerly Hotel Windsor)
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Windsor Suites 3*
Number of rooms: 125
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Also Known As:
The Windsor Hotel Philadelphia
Windsor Hotel Philadelphia
Marriott Execustay Philadelphia
Hotel Style:
#19 Family Hotel in Philadelphia
#19 Romantic Hotel in Philadelphia
#24 Business Hotel in Philadelphia

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