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All 82 Philadelphia hotels

The Windsor Suites

3.0 of 5 Hotel   |   1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103 (Formerly Hotel Windsor) (City Center West)
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Ranked #23 of 82 Hotels in Philadelphia
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
cmartin41 Australia On Holidays
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619 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Australia On Holidays
Top Contributor
81 reviews 81 reviews
30 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed yesterday NEW

We were 3 travelling together and found this hotel by chance on the internet. The rooms were huge with 2 large beds. Also a small kitchenette and walk-in dressing room. Not only were the rooms great but the service from the staff was above anything we have experienced in more expensive hotels. Great location and plenty of eating places and... More

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Knoxville, Tennessee
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

There is nothing bad I can say about this place. Customer service was great and everyone was very friendly. We got there about 1pm and asked if we could check in early. The room was not available yet but they would call us as soon as one was and would hold our bags. Our room was very clean, spacious, comfortable... More

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los angeles
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Thanks to other tripadvisor reviewers, we took a chance on Windsor Suites for a two night stay in Philly with the main attraction being the Barnes Foundation, a super easy walk from the hotel and it did not disappoint us. The location is wonderful, close to restaurants and the museum. It was easy to find, very easy to park and... More

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Essex
Top Contributor
87 reviews 87 reviews
28 hotel reviews
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

What a great choice! Brilliant location, friendly staff and the most fantastic suite on the 15th floor. The suite had a lovely lounge, dining room, substantial kitchen, balcony (with a great view up & down the Parkway), huge bedroom with gorgeous bed & bedding, TV, chairs etc & view of the Parkway. The bathroom was well stocked. There were also... More

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Brooklyn, New York
Senior Contributor
38 reviews 38 reviews
33 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is well-located; my room was basic but spacious and clean. Lobby smells strongly of food at all times. My stay would not have been noteworthy in any way except for the phone ringing every 15 minutes starting at 6:00 a.m. with recorded wake-up calls that I did not request. A call to the front desk seeking assistance with... More

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TheWindsorMgtTeam, Director of Sales at The Windsor Suites, responded to this review

Dear elisarose, I sincerely apologize for the unfortunate experience with the wake up call, and that our response did not sufficiently convey the concern or care for your experience that we are known for. We deeply regret this, and assure you that we are taking steps to ensure that this is remedied. Thank you for bringing this to our attention.... More

Minneapolis, Minnesota
Senior Contributor
29 reviews 29 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Such the Right hotel for So Many Reasons!! Arriving with a toddler in tow from Suburban Station makes for a challenge! We were greeted promptly and our bags were checked until our room was ready. This hotel was close to the Bus Tour (go out front door, walk to your left a block) and we over looked Logan Square. We... More

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TheWindsorMgtTeam, Director of Sales at The Windsor Suites, responded to this review

Thank you, WellBalancedFemale for your kind review. We are happy your stay went well, and that our colleagues helped to create great memories of your visit. Traveling with a small child is sometimes difficult, and I am pleased our accommodations offered what you needed. I am also happy to let you know that we are currently working on plans to... More

Palm City, Florida
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The Windsor is THE PLACE TO STAY when you visit Philadelphia. The downtown location is ideal for museums, sightseeing, and the like. Just about everything is in walking distance. And when it comes to customer service, these guys have no equals for the price. The answer was yes to everything, their suggestions anticipated our needs, and the responses were quick... More

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TheWindsorMgtTeam, Director of Sales at The Windsor Suites, responded to this review

Dear Jack V, Thank you for staying with us recently and for your great comments. We are happy you found us to be of great value, and our rooms comfortable. We look forward to welcoming you back soon. Thanks again and best regards, Jacqueline Jules More

Los Angeles, California, United States
1 review
5 of 5 stars Reviewed 1 week ago

We've just returned to Los Angeles from our east coast trip visits to Philadelphia, PA. Baltimore, MD, & Richmond, Va. The trip was great but, we must take time here to tell you all about how well we were treated by "JESSICA" and staff upon our arrival at Windsor Suites in Philadelphia. She (Jessica) greeted us with a smile and... More

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TheWindsorMgtTeam, Director of Sales at The Windsor Suites, responded to this review

Dear Marion & Verna, We are truly grateful when our guests take the time to recognize our colleagues, and remembering them by names. Jessica and all our colleagues are amazing people who are genuinely interested in ensuring that all our guests are comfortable, and get the best out of their stay with us and in Philadelphia. We are happy we... More

San Diego, California
1 review
5 of 5 stars Reviewed 1 week ago

My friend and I were looking for a not too expensive but still nice place to stay for a festival in Philadelphia and we sure found it! Great location, close to a lot of things, restaurants in the hotel! We got there 3 hours before check in and out room wasn't quite ready but they called us as soon as... More

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TheWindsorMgtTeam, Director of Sales at The Windsor Suites, responded to this review

Thank you Olivia S for your review. We appreciate when our guests share their experiences with the Tripadvisor community, as it offers our readers the opportunity to get a feel for our hotel from a guest's point of view, before they stay with us. Please accept our apologies for the misunderstanding with the age at check-in. We have contacted all... More

Dublin, Ireland
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We travelled to Philadelphia for a wedding recently and decided to travel around a few cities while on that side of the Atlantic! Our only regret after the holiday was that we didn't stay here longer. The rooms are very big and comfortable with everything you need. The beds are really comfortable and had a great nights sleep (which is... More

Was this review helpful? Yes
TheWindsorMgtTeam, Director of Sales at The Windsor Suites, responded to this review

Dear alliealla, We are so pleased you chose us for your accommodations recently, and that you enjoyed your time with us. Thank you for your great comments and for your recommendation. We do appreciate you taking the time to share. We look forward to welcoming you back soon. Thanks for choosing us! Warm regards, Jacqueline Jules Director of Sales and... More

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Additional Information about The Windsor Suites

Address: 1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103 (Formerly Hotel Windsor)
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Windsor Suites 3*
Number of rooms: 125
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Also Known As:
The Windsor Hotel Philadelphia
Windsor Hotel Philadelphia
Marriott Execustay Philadelphia

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