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All 82 Philadelphia hotels

The Windsor Suites

3.0 of 5 Hotel   |   1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103 (Formerly Hotel Windsor) (City Center West)
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78%
Ranked #24 of 82 hotels in Philadelphia
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
101Katie Ottawa, Canada
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571 people have reviewed this hotel

Traveler rating
    194
    234
    76
    38
    29
See reviews for
140
140
42
96
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
Ottawa, Canada
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We loved our stay at the Windsor Suites. The kitchen was well stocked with the right utensils, everything worked well. The two closets were great for storage. The room was clean, and functioned very well. We also used the rooftop pool. It was cold but had a nice view. When we checked in the saw that we were with our... More

Was this review helpful? Yes
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review

Thank you so much 101Katie, for sharing your experience with us! We are pleased we were able to make your stay comfortable for you and your family. Thank you also for recommending us. That means the world to us. We hope to get the opportunity to welcome you back soon. Warmest regards, The Windsor Suites More

pembroke Pines, Fl.
Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

My husband and I were there for a week for a convention. Great location, close to convention center. But on my last night I find on the box spring mattress a pepper spray and something that looks like a phone. I got really disturb, did the hotel housekeeping change the sheets??? It wasn't under the bed but on the box... More

Was this review helpful? Yes
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review

Dear miret65, Thank you for taking the time to share your experience here at The Windsor Suites. We do apologize for the unfortunate incident that marred your stay here with us. We have reviewed our housekeeping practices, and can assure you that our rooms are thoroughly cleaned by our housekeeping staff. It is always our wish to have our guests... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

My experience of the hotel generally was favourable, and would have been better if my stay had been shorter. Why? I had intended to pay in cash, and had exchanged money to pay for large bills such as this. However, after a few days there was a bill under the door to say that the interim charges had been taken... More

Was this review helpful? Yes 1
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review

Dear STUART G, Thank you for sharing your review of your stay. We do apologize if there was a misunderstanding with your payment method. You did authorize us to use your card for payment at check in, at which time we secured authorization from your credit card company for the full amount. There is a time limit for this authorization... More

2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed at The Windsor Suites two weeks ago. Everyone there was extremely nice and helpful. The room was clean and the bed was very comfortable. My son especially liked the pool on the roof. We booked through a special package and received free parking. The location was a few blocks from The Franklin Institute and close to the Double... More

Was this review helpful? Yes
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review

Thank you so much for your kind comments, Suzanne C. We are happy you and your family were pleased, and we can't wait to welcome you back. Thank you for staying with us. Warm regards, The Windsor Suites More

St. Kitts
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed had to stay in Philly twice in the past two months while our daughter had surgery and then therapy at an area hospital. We booked with the Windsor Suites because of the location and the amenities which were suited to a longer stay with kitchen facilities. My initial conversation with Angela proved most helpful as she helped me... More

Was this review helpful? Yes 1
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review

Dear MyislandsTours, Thank you for your great review of your recent stays with us. It is our hope that your daughter is recovering and healing well. We are happy that you contacted us directly for your reservations, so that Angela was able to help you plan the best accommodation for your family. As you found out, our suites are perfectly... More

Philadelphia, Pennsylvania
Contributor
20 reviews 20 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I did not like their valet parking service and their wifi. For the wifi, you have to keep keying in your credentials every time you blink. Location is great, customer service is above average, I liked the staff other than valet.

Was this review helpful? Yes
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review

Dear 477Mike, Thank you for sharing your comments about your recent stay with us. We do apologize that our valet and our wi-fi did not perform to expectations, but as we are always looking for ways to improve our service, we would be grateful if you would be willing to give us a bit more details? We will be reaching... More

Los Angeles, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms were large. They had a walk in closet, kitchen, refrigerator etc. The hotel is also located in a very nice area, and attached to a restaurant ( which I did not personally try). The front desk is very accommodating, and was very willing to hold luggage and provide advice for sightseeing. The wifi is also complimentary. I would... More

Was this review helpful? Yes 1
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review

Dear wanderingpapillon, We are grateful that you chose us for your recent visit, and that our staff assisted you with luggage storage and site-seeing advice. We look forward to having you stay with us again ion the near future. Thank you for your great feedback. Kind regards, The Windsor Suites. More

PHILADELPHIA
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Fantastic service at the perfect location Asia and Seamus at the front desk are as good as it gets. They are a huge asset to Windsor. The level of service they provide goes above and beyond what is expected of a hotel.

Was this review helpful? Yes 2
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review

Dear JJFitness, Thank you for your kind comments about your recent stay with us. We are happy you were comfortable, and that you took the time to recognize exceptional service provided by our colleagues. We have shared your comments with them. Thank you for staying with us. We hope to see you again soon. Warm regards, The Windsor Suites. More

North Wales, Pennsylvania, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Windsor Suites is very close to City Hall, the theater district, and plenty of good restaurants. We walked safely to and from the theater that evening. The breakfast special at Con Murphy Bar and Grill, which is attached to the hotel, was an excellent deal. We would gladly stay there again.

Was this review helpful? Yes
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review

Dear Tad A, We do appreciate you sharing your wonderful comments with the Tripadvisor community. We are thrilled you found us convenient to the theaters, as well as a good deal . We hope you'll return to stay with us next time you are in the city. Best regards, The Windsor Suites More

Contributor
15 reviews 15 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We loved our stay at Windsor. The front desk staff during the day is amazing!!! I never really dealt with the evening staff so I cannot comment on them. The rooms were always cleaned nicely. The kitchen is small but provided everything my family of four needed. My only small complaint was sometime the cleaning staff didn't leave any dishwasher... More

Was this review helpful? Yes
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review

Dear Mommylovestofly, Thank you for your great comments about your recent stay with us here at The Windsor Suites. We are happy when we have a part in making sure your family's vacation goes well. We hope to be your first (and only) choice when you plan your next visit to Philadelphia. Thank you for choosing us! Warmest regards, The... More

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Additional Information about The Windsor Suites

Address: 1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103 (Formerly Hotel Windsor)
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Windsor Suites 3*
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Also Known As:
The Windsor Hotel Philadelphia
Windsor Hotel Philadelphia
Marriott Execustay Philadelphia

191 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#23 Business Hotel in Philadelphia #27 Family Hotel in Philadelphia #28 Romantic Hotel in Philadelphia
Hotel Class
Official Description (provided by the hotel)
The Windsor Suites is an all suite downtown Philadelphia hotel, offering spacious studio and one bedroom suites. All suites feature fully equipped kitchens, and select units offer balconies overlooking the Benjamin Franklin Parkway. Our seasonal rooftop swimming pool allows you to swim high above the hustle and bustle of the city, and our rooftop deck provides a panoramic view of the Philadelphia skyline.Our location in the middle of the city makes getting around very easy, with iconic Philadelphia landmarks and attractions no more than a few minutes walk. ... more   less 
Number of rooms
125

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of The Windsor Suites and other travelers.
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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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