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The Windsor Suites

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1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103 (Formerly Hotel Windsor)
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The Windsor Suites
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The Windsor Suites
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720 reviews from our community

Traveler rating
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    84
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    33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newport, NH
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

We highly recommend this hotel. The room was gorgeous, the service spectacular, and the hotel staff super friendly. The hotel is also centrally located so we could walk to all the places we desired to see. The one glitch we had was poor to non-existent internet, yet the hotel manager has promised to make right by us and I am... More 

Was this review helpful? Yes
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

Not a bad to stay for few days but do not recommend to stay longer. Wall is little thin so you could hear if someone makes a little noise in a hall way. Valley parking drivers will treat your car roughly. You should be careful on that.

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Annapolis
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

We were recently in Philly for a multi-day volleyball tournament and needed a place to stay close to the Convention Center that was not outrageously priced within walking distance so we did not have to move our car and pay for parking again and again. We loved the location and look from the website but did not know what we... More 

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Cincinnati, Ohio
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Windsor Suites is not only located right in the heart of downtown Philadelphia, but offers enormous sized, quiet, comfortable rooms! My room had a full kitchen that rivals my kitchen in my house! There is a remodeling project going on in the lobby, but is really not much of an inconvenience to the guests. I found the Windsor Suites... More 

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Miami, Florida
Top Contributor
140 reviews 140 reviews
53 hotel reviews
178 helpful votes 178 helpful votes
4 of 5 stars Reviewed 1 week ago

The Windsor Suites met our needs for our two night stay. Our room was clean and well equipped. The kitchen was well stocked for anyone that might actually need it. We just used the coffee maker & fridge. Our room had a huge walk-in closet. A person could actually sleep in there. Plus there was also a large coat closet... More 

Was this review helpful? Yes 1
Michael R, General Manager at The Windsor Suites, responded to this review

Dear Lissete, Thank you for your great review! Although it is good to hear we have met your needs, our true goal is exceed the expectations of each of our valued guests! We will work hard to ensure your next visit to our property is taken up a notch and that your experience is even more memorable than the last.... More 

Washington DC
Top Contributor
153 reviews 153 reviews
26 hotel reviews
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed 1 week ago

We were in Philly for a mid-week event that we didn't feel like driving home from, so we reserved a room here. Upon our arrival there were some minor issues. It took forever for the valet to get our car, check-in was very noisy due to the renovations (room was quiet though), and the wifi was down. They upgraded us... More 

Was this review helpful? Yes 1
Michael R, General Manager at The Windsor Suites, responded to this review

Dear hdempsey, Thank you for sharing your experience. Although we strive for a memorable and flawless guest experience, there are times when issues occur. If and when an issue occurs, it is always great to see that we have taken proactive measures to ensure our guests satisfaction and that the remainder of their stay is superb. Please accept my apologies... More 

Chatsworth, New Jersey
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Two year anniversary ruined thanks to our error in judgment when choosing where to stay in Philly. If you appreciate being lied to by hotel staff well this is the place. Upon check in the wifi was down. We were told it would be up and running in one hour tops. Well the wifi remained down our entire stay. EVEN... More 

Was this review helpful? Yes 1
Michael R, General Manager at The Windsor Suites, responded to this review

Dear ING1315, Thank you for choosing The Windsor Suites to celebrate your 2nd wedding anniversary and another Congratulations from our entire team. It is clear we failed to deliver the overall level of service and accommodations you deserve. Our wireless internet was in fact down due to a nationwide compromise of our wireless network provider's system, causing an outage to... More 

Belfast
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very impressed with this hotel, I really want expecting it to be as good. It was through a refurbishment six months ago and now looks great. The bedrooms were well appointed with all you would expect, small kitchen had everything that you need to make all of your own food. Bed was simply enormous and very comfy. Will definitely be... More 

Was this review helpful? Yes 5
Michael R, General Manager at The Windsor Suites, responded to this review

Dear Michael 8016, We are delighted to hear we exceeded your expectations on your recent visit! The property is completing the final stage of restoration of all interior space, with only one small section of our lobby vestibule/atrium left to be completed. Our spacious guestrooms and personal, approachable service have created a unique environment at our property we are delighted... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Windsor Suites for two nights in August 2014, with Philadelphia being the first stop on a six week trip across the States. I chose here based on the positive reviews, its location and the facilities provided. Having paid extra to have a room with a balcony and kitchen I had high expectations, and these were all... More 

Was this review helpful? Yes 1
Michael R, General Manager at The Windsor Suites, responded to this review

Dear James, Thank you for your valued feedback as well as the fabulous five star review! We consistently speak about exceeding our guests expectations and we could not be more pleased to see these verbatim comments regarding your recent stay. We are currently in the process of preparing our roof top pool for the 2015 season and cannot wait to... More 

Lakewood, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Great location...walked everywhere. Room was very clean, lots of storage/closet space with working kitchen (full size frig) and necessary supplies. Everyone, EVERYONE was extremely professional, helpful, and friendly. Absolutely loved our stay there. Would definitely stay with them again. Our vacation was wonderful : ) Thank you to the wonderful staff....

Was this review helpful? Yes 1
Michael R, General Manager at The Windsor Suites, responded to this review

Dear denesecb, Thank you for your fantastic five star review, as well as for selecting our property as home base during your vacation to Philadelphia. Whether in town again for leisure or pleasure, we certainly hope to have the opportunity to accommodate you and your family during another visit to the area. Thank you again for your time and tremendous... More 

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