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The Windsor Suites

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1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103 (Formerly Hotel Windsor)
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1 room 1 guest
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827 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Scranton, Pennsylvania
1 review
4 of 5 stars Reviewed 2 days ago NEW

What a beautifil lobby! This was my first time to Philadelphia in a very long time and I had my 9 yr old daughter with me. We were there to see One Direction and thought we would make it a little princess mini vacation. From the moment we walked in, the staff was very friendly. I give kudos to Zarena... More 

Was this review helpful? Yes
Michael R, General Manager at The Windsor Suites, responded to this review

Mary W, Thank you for taking a moment to share your amazing 5 star review! Always great to hear when we are able to host a first time visitor to our great city. Thank you for taking a moment to recognize the stunning transition of our lobby and public space, as well as to share feedback on Zarena's fabulous level... More 

Crofton, MD
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We usually don't stay in places at this price point but since we were celebrating our 40th wedding anniversary, we decided to splurge. We stayed for 4 nights and had a room (more like an apartment) on the 11th floor with two (!) balconies. The views were amazing! Decent size kitchen but we mostly just used the microwave and kept... More 

Was this review helpful? Yes
Michael R, General Manager at The Windsor Suites, responded to this review

lornadee, Thank you for your fabulous five star review! Let me start by again congratulating you and your spouse on a tremendous achievement and wishing you both a very happy 40th wedding anniversary. Our rooftop pool closing time will vary based on length of days, though now that we are entering September, dusk is certainly coming much earlier. Whether it... More 

Jacksonville, FL
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

As always Angela Green, Reservations Mgr,. familiar with our little quirks was wonderful with providing us with excellent accommodations. Zarena, front desk, always makes us feel very welcome with her big smile upon our arrival. Kuddos to housekeeping for not only doing an excellent cleaning job, but also providing extra towels and coffee per our request. The rooms are gorgeous... More 

Was this review helpful? Yes
Michael R, General Manager at The Windsor Suites, responded to this review

bigpaJacksonville, Thank you for your amazing five star review! There are so many tremendous team members at our property, though thank you for recognizing Angela, Zarena and our entire Housekeeping team for their fantastic service throughout your stay. Thank you also for recognizing the drastic upgrade to our public space and corridors from our recent renovation. Both us and our... More 

Springfield
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

Very convenient location in downtown Philly. However able to hear car noises, construction noise from street, even up to the 13th floor where we stayed. The elevators are too small for a hotel of such category. We loved the Executive King room that accommodates up to 5 people. Full furnished kitchen nice. Staff nice & professional. VERY NICE RETURN FOR... More 

Was this review helpful? Yes
Michael R, General Manager at The Windsor Suites, responded to this review

Bruno F, Thank you for sharing your feedback. Our location is truly one of the most convenient in Center City, with any part of the city within a short walk or ride. I am sorry to hear street noise caused some inconvenience during your stay, and that our elevator cab size failed to meet your expectations. Should we have the... More 

Evanston, Illinois
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms were huge and complete with a kitchen. Very easy to walk everywhere. Hotel was clean and quiet and the staff were very friendly. The only downside is that parking in their garage is over $40/night!

Was this review helpful? Yes
Michael R, General Manager at The Windsor Suites, responded to this review

KM32014, Thank you for choosing us on your recent visit to Center City. We appreciate you taking the time to share great feedback on our location and the spaciousness of our suites. Our goal is a five star review for each of our valued guests and we will work hard to make sure your next visit is even better than... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We loved everything about this hotel! The staff were very professional, the room was huge and comfortable...and the rooftop swimming pool! Wow! Reasonably priced, it deserved every cent. Highly recommend this hotel.

Was this review helpful? Yes 1
Michael R, General Manager at The Windsor Suites, responded to this review

Amy H, Thank you for your fabulous five star review! Our goal is to Wow each and every one of our valued guests, and it is always tremendous to hear when we accomplish our goal. We will continue to work to get better each day to ensure your next visit with us, is just as perfect as your last. Thank... More 

New York City, New York
Level Contributor
6 reviews
5 of 5 stars Reviewed 2 weeks ago

This place is so nice. Firstly the rooms are so nice and spacious. It's like a condo, apartment situation, which is obviously implied by the name, but definitely true to itself when you actually experience the rooms, which are so nice. You want to impress your friends or a special someone? Book at the Windsor. I had an epic birthday... More 

Was this review helpful? Yes
Michael R, General Manager at The Windsor Suites, responded to this review

DOA2015GV, Thank you for your exceptional five star review! Every one of our guests is a special occasion for us, though it is tremendous to hear we were able to deliver a memorable experience during a special visit. We agree our guestrooms are unique and provide an experience that it is difficult to duplicate anywhere in the city. We look... More 

Ellicott City, Maryland, United States
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Good hotel for families. We stayed in a 1 bedroom suite. The room was very large and we had the space we needed. The staff was very friendly and helpful throughout our stay. Onsite parking is convenient as well. There was a good amount of street noise but we were in near the city center and that is to be... More 

Was this review helpful? Yes
Michael R, General Manager at The Windsor Suites, responded to this review

Kirstyn E, Thank you for your tremendous five star review! With some of the most spacious accommodations in Philadelphia, we are truly a great fit for families and I am glad you enjoyed your visit. We hope to have the opportunity to welcome both you and your family back on your next visit to our great city. Thank you again... More 

Uherske Hradiste, Czech Republic
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were excited when we saw our suite. There was big room, kitchen, bath and two closets. We loved their bed, it was the most comfortable bed in our life! This hotel is in the centre of Philly - all memories are near.

Was this review helpful? Yes
Michael R, General Manager at The Windsor Suites, responded to this review

Andrea Z, Thank you for your great five star review! Always delighted to hear when one of our valued guests has a memorable experience. Glad to hear our double pillow top mattresses were the best you have slept on in your life! Hope to see you again soon, for another great stay. More 

West Palm Beach, Florida
1 review
4 of 5 stars Reviewed 2 weeks ago

The Windsor Suites were nice. The rooms were large, and there was plenty to offer in the area, or a short car/über car ride away. The staff was friendly and accommodating. The only negative thing I would have to say is how expensive parking is, even if you're a guest. I think a decent price for a guest staying at... More 

Was this review helpful? Yes
Michael R, General Manager at The Windsor Suites, responded to this review

Deidre F, Thank you for your taking a moment to share your experience. Let's cut right to the chase, you are absolutely right that Jim's is one of the better cheesesteaks in the city. Sonny's in the Old City neighborhood of the city, is also worth taking a walk or ride to enjoy. We do work with our 3rd party... More 

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