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Four Points by Sheraton Philadelphia City Center

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1201 Race Street, Philadelphia, PA 19107
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Four Points by Sheraton Philadelphia City Center
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Four Points by Sheraton Philadelphia City Center
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352 reviews from our community

Traveler rating
    86
    136
    73
    37
    20
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Four Points by Sheraton Philadelphia City Center
See the most recent reviews
Texas
Contributor
15 reviews 15 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 28, 2013

The rooms are a little small since the hotel is in downtown, right next to the convention center. The valet is expensive, but you get unlimited in and out privilege. Also, the hotel offers free coffee/tea and fresh baked cookies, which is a wonderful unexpected treat. The staff is very friendly and helpful. There is a basic gym in the... More 

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Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank you for sharing your experience. We are glad that you enjoyed your stay and hope to see you again soon. More 

Medford Lakes, New Jersey, USA
Top Contributor
110 reviews 110 reviews
38 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed January 27, 2013

Right across from the convention center in center city, this hotel is close to everything. Brunch, fancy restaurants, fast food, and the Reading Terminal Market (which has everything in it), you can't go wrong with this hotel. The rooms are small but very nice and have everything we needed, although our neighbors loved to slam the doors every few minutes... More 

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Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank you for sharing your experience. We are thankful for the opportunity to be your home away from home and delighted that you enjoyed your stay and look forward to your next visit to the "City of Brotherly Love". More 

Williamston, North Carolina
Contributor
15 reviews 15 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 22, 2013

Checked in Friday night after midnight. We had driven 8 hours and worked 1/2 day prior to the drive and we were exhausted. We were warmly greeted by Kyle at the front desk. Kyle is an assest to this hotel. He was professional, friendly, attentive and very helpful. The other staff members we encountered during our stay were very professional... More 

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Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank you for taking the time to write a review and share it with others. We are glad that you enjoyed you stay with us an hope to see you again. More 

Italy
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 20, 2013 via mobile

Stayed for a couple of nights in January. Located right off Market Street, it's a good find for a convenient location. Near City Hall, shopping area, Chinatown, and upsale dining. If you want the historic area it's only a 20 minute walk. Room was sufficient except for the heating, there is a large panel in the room that allows cold... More 

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Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank you for taking the time to share your experience. We do appreciate your feedback and have begun to address the draft issues from the in-room heating units. We hope to see you again. More 

maryland
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 4, 2013

This hotel is centrally located near Chinatown and the convention center, making it pretty easy to get around, walk to a million places (especially dining establishments) and hop on public transportation. However, even though the location is central, at the same time, it is somewhat isolated from the hustle and bustle of the busier streets. This can be a good... More 

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Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank you for taking the time to list such a detailed helpful revew for our travlers. I agree about the heater noise they are heat pumps and tend to be a little louder than standard hotel PTAC units but do allow you more flexibility especially with the ability to run the AC during cold months if needed. We have a... More 

Princeton, New Jersey
Top Contributor
197 reviews 197 reviews
25 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed January 2, 2013

Stayed in on New Years eve. The hotel itself is very average, the rooms are small and a bit dated. The staff, however, made up for some of the hotel's lack of charm. The staff was very helpful and nice. The hotel also contains a decent eatery/bar - the Cherry Lounge or something like that. When I first arrived, I... More 

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Timothy P, Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank you for the review however even though you mentioned great service, average is not what we are in business for. While we are only five years old we are working to upgrade features and also plan to update the restaurant menu this February. Hopefully we will see you again and earn a better than expected status. More 

New York City, New York
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed December 31, 2012

The hotel and room were very clean and the staff was very friendly. The room was pretty small, but that's to be expected when (a) you're not a premier member and (b) you're in the middle of a big city. Check-in was easy and check-out was also pretty easy, though it took a long time for them to get my... More 

Was this review helpful? Yes 1
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank you for your review. We refurbished the historic building into the hotel and we have several different room sizes to choose from, I agree that some of the corner rooms are tight and am sorry that you found it difficult to manuver around the room. We will have the HVAC complaint addressed by the end of January to resolve... More 

Brooklyn, New York
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 31, 2012

Stayed 2 nights while exploring Philadelphia. The location is great and close to everything without beeing smack in the middle of town. Very typical chain hotel. Checkin and checkout was efficient, the staff was polite. The rooms were average size and with 2 queen beds we were pretty comfortable as 2 adults - 16 yo - 8 yo. Would stay... More 

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Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank you for your review, we hope to see you again. More 

New York City, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 25, 2012

What a great hotel! I got a great rate at the last minute on priceline for this hotel. I had mediocre expectations due to some lackluster reviews on this and other sites. However, when we arrived I was pretty blown away by the service, cleanliness, and overall pleasant experience we had here. Things I was thankful for: free water bottle... More 

Was this review helpful? Yes 2
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank for the great review. We are glad that you were surprised and look forward to seeing you again. Have a Safe and Happy New Year. More 

East Greenwich, NJ
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 19, 2012

My husband and I went out for a "date night" here. We're in our 30's, so was most of the other guests.. young, hip, friendly. Front desk was helpful and efficient. Hotel room was beautiful and clean. AND price was reasonable. Would book again. I was expecting a dump after reading other reviews, so I was compelled to write about... More 

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Was this review helpful? Yes 1
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank you for taking the time to share your experieince with everyone. I am glad that we met you expectations and look forward to your return. More 

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