We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Four Points by Sheraton Philadelphia City Center

Hotel website
Hotel deals
1201 Race Street, Philadelphia, PA 19107
Special Offer
Breakfast for 2 Included
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Four Points by Sheraton Philadelphia City Center
Professional photos View all
Browse nearby
Four Points by Sheraton Philadelphia City Center
Add Photo Write a Review

360 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    88
    139
    75
    37
    21
See reviews for
73
89
39
125
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (360)
  • Mar-May only
    (89)
  • Jun-Aug only
    (110)
  • Sep-Nov only
    (88)
  • Dec-Feb only
    (73)
All months
There are newer reviews for Four Points by Sheraton Philadelphia City Center
See the most recent reviews
Santa Monica, California, United States
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 13, 2013

I had a great experience at this hotel. It's close to the train station so you can take the train to and from the airport. They provide complimentary coffee/tea and internet. The restaurant next door is reasonable and most of all the staff is helpful and for me they went well above and beyond the call of duty, giving me... More 

Was this review helpful? Yes
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

I am delighted to hear of your experience and appreciate that you could share it with others. Thank you for choosing to stay with us and we look forward to your next visit. More 

Oakland, CA
1 review
2 of 5 stars Reviewed February 11, 2013

This hotel is well situated in downtown, right next to the convention center where I have frequent business. Unfortunately, on this winter stay I came to realize that the heaters in these rooms are ancient,and very, very loud. In fact, every time the heater cycles on it sounds like a plane taking off right next to your bed. I couldn't... More 

Was this review helpful? Yes
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

I am sorry to hear of you problem with the heating system in your room. If you have not been compensated for your inconvienience, please call the hotel and we will make it right. More 

Staten Island, New York
1 review
5 of 5 stars Reviewed February 10, 2013

We drove down to Philly to celebrate my husband's 30th Birthday with 8 of our closest friends. The Sheraton couldn't have been more accommodating, especially Elizabeth at the front desk. We were given 3 rooms on the 10th floor right next to each other, all with double beds as requested at booking. The rooms were clean and comfortable, with fluffy... More 

Was this review helpful? Yes
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

I am very glad to see that you enjoyed your stay, however this review actually belongs to our sister property up the street " Sheraton Philadelphia " the full service hotel. Thank you for taking the time to write a review. More 

Oklahoma City, Oklahoma
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 7, 2013

I've stayed at this hotel several times for business over the last few months. The location is great as you have easy walking-distance access to a variety of eating and drinking options and to mass transit. The staff is nice, and when I had the opportunity to talk to the general manager I found him to be a) quite knowledgable... More 

Was this review helpful? Yes 1
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank you so much for sharing your experience. We appreciate that you have allowed us the opportunity to be your home away from home. It was a pleasure to meet you this week at the weekly GM reception on Wednesday evening and hope to see you again. More 

Scottsdale, Arizona
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed February 6, 2013

I just spent 5 nights in this hotel during a business trip. The location was perfect, as my meeting was in the convention center and it was pretty cold outside. The heating was terrible. I had to set the thermostat to 80F to get the room close to 70F. Even then it would run continuously for hours and hours making... More 

Was this review helpful? Yes 1
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

I am very sorry to hear of your troubles to make the room a comfortable temperature, I am a bit surprised that even after you spoke to my staff that if it was not fixed to your satisfaction. No matter what hotel or brand you stay at, I would recommend that you reach out to the management team to let... More 

Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed February 4, 2013 via mobile

Located near convention center, Chinatown and Reading Terminal, the Four Points is pretty much what you'd expect. Clean rooms, and pretty large at that. Comfortable bed and pleasant service. Not a memorable experience, but location is great and price was good ($70 through Priceline).

Was this review helpful? Yes
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank you for sharing your experience we glad that you enjoyed your stay and appreciate the feedback. We hope to see you again soon. More 

Ny
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed January 31, 2013

There were a lot of things that went wrong when we stayed at the hotel. Among the bigger things: the mattress bounced and if my husband or I moved it woke the other person up, there's a draft from the window which makes it very hard to heat the room, the heating unit is level with the bed and blows... More 

Was this review helpful? Yes
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank you for contacting us per my response to your previous review and allowing us the opportunity to make a wrong a right. We always strive to treat each issue of concern as if we were dealing with our own family. More 

New York City, New York
Level Contributor
57 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed January 28, 2013

We got a fantastic deal on Priceline for two midweek nights here, and decided to head down from NYC for a quick visit. The hotel was very welcoming, and all the front desk staff we met were unfailingly polite, efficient, and good-humored and cheerful. The room was cozy but not tiny, and had two comfortable doubles with lots and lots... More 

Was this review helpful? Yes
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank you for sharing your experience. We appreciate your business and look forward to seeing you again. More 

Texas
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed January 28, 2013

The rooms are a little small since the hotel is in downtown, right next to the convention center. The valet is expensive, but you get unlimited in and out privilege. Also, the hotel offers free coffee/tea and fresh baked cookies, which is a wonderful unexpected treat. The staff is very friendly and helpful. There is a basic gym in the... More 

Was this review helpful? Yes
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank you for sharing your experience. We are glad that you enjoyed your stay and hope to see you again soon. More 

Medford Lakes, New Jersey, USA
Level Contributor
115 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed January 27, 2013

Right across from the convention center in center city, this hotel is close to everything. Brunch, fancy restaurants, fast food, and the Reading Terminal Market (which has everything in it), you can't go wrong with this hotel. The rooms are small but very nice and have everything we needed, although our neighbors loved to slam the doors every few minutes... More 

Was this review helpful? Yes
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Thank you for sharing your experience. We are thankful for the opportunity to be your home away from home and delighted that you enjoyed your stay and look forward to your next visit to the "City of Brotherly Love". More 

Questions? Get answers from hotel staff and past guests. Ask a question

283 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (83)
Viewed
Room/suite (30)
Viewed
Bathroom (19)
Viewed
View from room (5)
Viewed
Hotel & grounds (5)
Viewed
Other (24)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (161)
Viewed
Amenities (34)
Viewed
Double Room (24)
Viewed
King Room (25)
Viewed
Restaurants and Bars (30)
Viewed
The Hotel (48)

Management photos: Courtesy of the property manager

Viewed
All management photos (39)
Viewed
View from room (6)
Viewed
Hotel & grounds (4)
Viewed
Business center/function rooms (23)
Viewed
Dining (4)
Viewed
Room/suite (2)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay