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Four Points by Sheraton Philadelphia City Center

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1201 Race Street, Philadelphia, PA 19107
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Four Points by Sheraton Philadelphia City Center
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Four Points by Sheraton Philadelphia City Center
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352 reviews from our community

Traveler rating
    86
    136
    73
    37
    20
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72
86
39
121
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I am a frequent business traveler and stay at the mid-level hotels. This place is far below standard. The carpet in the 5th floor hallway is stained in numerous places. My room has the odor of a dirty sock and I can't tell where it's coming from. The beds are both visibly saggy in the middle. The sheets do not... More 

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Clarksburg, Maryland
2 reviews
3 of 5 stars Reviewed 1 week ago

I have two reviews: one for the hotel, one for the staff. The Hotel. We stayed in Room 209 - a corner unit facing the front of the hotel – parking lot view. While others referred to the rooms as 'European small', I found it to be typical of any hotel, but the use of space was clever. A foyer... More 

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Chicago, Illinois
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is one of those hotels I would rate higher if it was cheaper. The hotel was not that bad, but it did not come anywhere near meeting expectations based on what you are paying. Compared to other hotels in the area, they charge the top dollar but don't offer the top quality. The hotel didn't have continental breakfast and... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Philadelphia City Center, responded to this review

Dear Mike S, We are disheartened you were disappointed with our accommodations and offered services. We take our guests’ reviews very seriously and will pass along your comments so we may evaluate ways to improve guest experience. Again, we are very sorry to disappoint, and we hope the rest of your trip to Philadelphia was a good one. Take care More 

Auckland, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Came to Philadelphia for a conference and chose this hotel specifically for its location and because I'm a rewards points member of its hotel chain. Got completely mucked around by the hotel, which despite taking and confirming my reservation, overbooked its rooms and transferred my stay, not once but TWICE to two different hotels. They ended up moving me to... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Philadelphia City Center, responded to this review

Dear 2015nztraveller2015, We truly apologize for the inconveniences you experienced with our hotel. While we strive to provide great service and comfort to our guests, complications arise on occasion. It is never our intent to have overflow, and we are very sorry for this inconvenience. Our General Manager, Tara Sheikh, would love the opportunity to personally amend your experience. Should... More 

Caledon, Canada
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is located very near the City Center Convention Center. This is a nice area to walk around see a few downtown sites. The market is a great place to grab some fresh food and local produce. As for the hotel it's a little in need of some makeup. The rooms are European small. It had all the necessary... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Philadelphia City Center, responded to this review

Dear JohnDWong, We’re glad you enjoyed our great location near the City Center and were able to take advantage of our close proximity to restaurants, shopping, and more during your stay. Our guests’ reviews are very important to us as we use these as an opportunity to identify areas we can improve, so we appreciate you taking the time to... More 

New York
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 19, 2015

Pros: The location of the hotel is great! Near a lot of good eats and a lot of sightseeing The staff were attentive and friendly The overall feel of the hotel is comfortable and updated Me and my family felt safe Parking across the street from the hotel, open and always got a spot CONS: The walls are thin (one... More 

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2015

Great place to stay the night prior to flying out of Philadelphia airport. Jon the bartender was charming and made the best Cosmo ever. The food was good and the wine list was decent. The shuttle to and from airport arrived quickly. I will stay here again in the near future Dina R.

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Manchester, United Kingdom
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed April 13, 2015

I was very confused by the fact that there are so many hotels in Philadelphia with the same name... but I'm glad I got the right one! The city centre hotel is in a very good location - within walking distance of everything we wanted to see. The overnight parking is seriously pricy so don't forget to add that on... More 

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Boston, MA
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2015

This was a great hotel. The fitness room had new, well-working equipment; the staff were friendly and happy to help; the room was clean; and it was within walking distance of Market Street and Old City. I'd definitely stay again.

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Senior Contributor
24 reviews 24 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 27, 2015

The location is excellent for either business travelers visiting the convention center (1 block away) or tourists. We used to live in Philly and picked the hotel based on that alone. From a tourist perspective, it's right next to Reading Terminal Market for some unique and cheap eats, Chinatown is mere 3 blocks away, and on a nice day, you... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Philadelphia City Center, responded to this review

Dear Jing C, While we are delighted you loved our convenient City Center location, friendly team, and free amenities, we are sorry to hear you were disappointed with our guest rooms. We will be sure to notify engineering to investigate your comments further as it’s very important to us to ensure our hotel is maintained properly. Thank you for taking... More 

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