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Philadelphia Airport Marriott

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1 Arrivals Rd, Philadelphia International Airport, Philadelphia, PA 19153
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Philadelphia Airport Marriott
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498 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Philadelphia Airport Marriott
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1 review
4 of 5 stars Reviewed March 15, 2015 via mobile

Honestly what struck me the most about my stay at Marriot Hotel was the amazing service I got, even from the very first moment I arrived. At the front desk in the Lobby I was helped out by Roxana and William. These last two were actually so kind and attentive that I was very impressed, simply because they were willing... More 

Was this review helpful? Yes
Sydney F, Manager at Philadelphia Airport Marriott, responded to this review

Good afternoon Gmaspero, Thank you for sharing your experience from your recent stay. It's wonderful to hear about the exceptional service William and Roxana provided you with. We really appreciate receiving feedback likes yours and be able to have the opportunity to recognize our associates for everything they do. I am excited to pass on your comments to the rest... More 

Brooklyn, New York
Top Contributor
58 reviews 58 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 14, 2015

Stayed here after US air cancelled my flight. Had a flight out in the morning so location wise it was perfect! Staff were friendly on check in and also gave me a bottle of water. Room was very comfortable and clean. Comfy bed with nice pillows and a good sized bathroom. Restaurant pretty standard for a Marriott, decent salad and... More 

Was this review helpful? Yes
Sydney F, Manager at Philadelphia Airport Marriott, responded to this review

Good afternoon Mark_Joseph30, Thank you for sharing your comments! It's very rewarding to hear that you enjoyed the service and accomodations that our associates provided you throughout your stay. I'm glad you were able to have a great nights sleep before your next flight home. We hope to host you again in the near future. Best Regards, Sydney Fortin More 

Athens, Georgia
Top Contributor
61 reviews 61 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 13, 2015

We stayed at the Marriott to catch an early overseas flight. Unfortunately, Qatar Airways cancelled the flight months earlier without notifying us and put us on a bad connection the day after that. Marriott staff helped us with airlines, since no on showed up at Qatar's gate on Wednesdays and the flight departure screen showed our flight leaving 10:15 that... More 

Was this review helpful? Yes 1
Sydney F, Manager at Philadelphia Airport Marriott, responded to this review

Good afternoon Joe66Michael, Thank you for your review! I'm delighted to hear that our staff took great care of you and helped you through your flight delays. We really appreciate the time you took to recognize our staff and the quality of service that you received. We hope you will stay with us again when your travel needs bring you... More 

Las Terrenas, Dominican Republic
Contributor
19 reviews 19 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed March 8, 2015

I stayed at the Marriott Airport Hotel mainly for convenience, but will not be back ever again! I booked my reservation via American Express, in advance, for my room which included breakfast in the rate. However, between check-in on 7 Mar 15, @ 4pm and the next morning, that info disappeared off of their computer system. Luckily, I had my... More 

Was this review helpful? Yes
Sydney F, Manager at Philadelphia Airport Marriott, responded to this review

Good Morning Ronald D, Thank for taking the time to share your feedback. Let me start off by sincerely apologizing for the inconvenience and what must have been a frustrating situation. Unfortunately, our systems sometimes have glitches that we cannot control, and we are truly sorry for the problem that resulted from that. I am very glad that this was... More 

Philadelphia, Pennsylvania
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 7, 2015

Stayed here when we had tons of snow. Rooms are clean, staff at the desk is good, the server in the restaurant was a bit upset at me because some of the people that were having drinks at my table didn't tip her and she somehow made it my problem. I felt so guilty that I tipped her for them... More 

Was this review helpful? Yes
Sydney F, Manager at Philadelphia Airport Marriott, responded to this review

Good Morning Bismarck V, Thank you for sharing your comments from your recent stay with us. We really appreciate the time you took to share your kind words about the quality of your accomodations. I do apologize again for your experience in the restaurant and for any inconvienence you experienced. We are grateful for all of your feedback as it... More 

New York City, New York
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 5, 2015

I missed my 9:30pm connecting flight to Cleveland and the next one was not until 7am. I was planning to spend the night in the airport, but my travel companion wanted to see if the hotel had any rooms, since it was right outside the terminal. Little did we know that stepping out the door meant we couldn't get back... More 

Was this review helpful? Yes 1
Sydney F, Manager at Philadelphia Airport Marriott, responded to this review

Good afternoon Kyle B, Thank you for sharing your recent experience. We are pleased to know that our restaurant, along with our clean and quiet guest rooms, was able to serve your needs throughout your short stay. I hope you it to your destination safely! We hope you will join us again when your travel needs bring you back to... More 

Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2015

I recently had a round trip planned and on both legs of the trip we were routed through Philadelphia Airport. On the way out to Boston we missed the connection (along with lots of otjher folks) and we quickly booked with the Marriot which is connected to the Airport. The premise is great, clean, inviting and the staff were very... More 

Was this review helpful? Yes 1
Sydney F, Manager at Philadelphia Airport Marriott, responded to this review

Good Morning Jenna M, Thank you for taking the time to share about your experience at our hotel. Although I am truly sorry for your travel hardships, I am so happy to hear that you were able to enjoy your time with us. Our goal is provide excellent service and it is rewarding to hear that our associates took great... More 

Toledo, Ohio
Contributor
13 reviews 13 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 24, 2015

Our connecting flight out of Philadelphia had been cancelled and our re-booked flight was the next morning so we needed a place to stay. We did not want to be to far from the airport so this location seemed perfect. You can walk right from the terminal to the hotel and never go outside, which was good becasue we only... More 

Was this review helpful? Yes 1
Sydney F, Manager at Philadelphia Airport Marriott, responded to this review

Good Morning Timothy M, Thank you for sharing your feedback from your recent stay. We’re delighted to hear that our hotel provided you a comfortable and convenient stay in between your connecting flights. We appreciate the feedback we receive from our guests as it allows us to make improvements for the future. We regret that you experienced a delay in... More 

Harleysville
Contributor
18 reviews 18 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 23, 2015

We've stayed at approx.. six park/stay hotels around the Phil airport and have always been disappointed / disgusted to various levels. From now on we'll pay the extra money and stay at the Airport Marriot. Stuff was great, room was above average, and getting to/from the parking garage and flight could not have been easier.

Was this review helpful? Yes 1
Sydney F, Manager at Philadelphia Airport Marriott, responded to this review

Good Morning Lani B, Thank you for sharing your insights from your recent stay with us. It is rewarding to hear that your accommodations exceeded your expectations. We look forward to welcoming you back before your next flight. Safe Travels, Sydney Fortin More 

Baltimore, Maryland
Top Contributor
320 reviews 320 reviews
29 hotel reviews
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed February 22, 2015

5 Stars not because of their accommodations, but because of their incredible location connected to the airport terminal. Once you park, you never have to leave the building. Reasonable rates,friendly staff. There is a restaurant on the premises, along with an exercise room and a coffee/gift shop.

Was this review helpful? Yes
Sydney F, Manager at Philadelphia Airport Marriott, responded to this review

Good Afternoon Richard J, Thank you for sharing your review. We are very pleased that our location was worthy of 5 stars to you, and hope that our accommodations were just as enjoyable throughout your stay! We are always grateful for our guests' feedback regarding their visit to our hotel. We hope to host you again when your travel needs... More 

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