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Philadelphia Airport Marriott

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1 Arrivals Rd, Philadelphia International Airport, Philadelphia, PA 19153
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1 room 1 guest
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Philadelphia Airport Marriott
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592 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Seattle, Washington
Level Contributor
184 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was not my first stay at this Marriott, as the convenience to being at PHL is very important to some travels. However, this hotel carpet is showing its age, and the overpowering smell of an air freshener tells ya they are hiding smells. This stay I was at the Marriott for 2 nights. My room 1111. As a Marriott... More 

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Cranston, Rhode Island
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

This property is extremely convenient for business travel. I flew USAirways and it was a 2 minute walk from the terminal to the Marriott. After staring here twice within a two week time frame (once upgraded to oncierge), the hotel is clean and accommodating. The restaurant is a typical hotel restaurant, but good. Service at front desk was friendly and... More 

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San Francisco, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

The Marriott is connected to the airport so I could simply walk to my gate in the morning, with no need to catch a hotel shuttle bus. Bar/restaurant in lobby was happening, so as not be depressing. My room was comfortable and Roxana did a great job checking me in. One downside, WIFI was not free.

Was this review helpful? Yes
Sydney F, Manager at Philadelphia Airport Marriott, responded to this review

Good Morning Aaron A, Thank you for sharing your experience, and for recognizing our associates! We're so pleased to learn that our location helped ease your day of traveling. I'm very excited to be able to pass on your kinds words about Roxana. We hope you will join us again in the future, when your travel needs bring you back... More 

Atlanta, Georgia
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Traveling for business, this trip would've been uneventful had the AC in my room worked. Stayed for 4 nights. Service guys came to service room first night and informed me that my vent was flipped the wrong way so after he fixed it air should work. And it did for a few hours until I awoke in sweats. Next day... More 

Was this review helpful? Yes
Sydney F, Manager at Philadelphia Airport Marriott, responded to this review

Good Morning ITravelSun, Thank you for taking the time to share your feedback. I hope you will accept our sincerest apologies for the several inconveniences that you experienced throughout your stay. Our goal is to provide brilliant services for our guests and we deeply regret that we did not do that during your stay. I have passed on your note... More 

Savannah, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

the young lady at check-in, Hala, was terrific. Very kind and even helped with printing boarding passes for my flight the following day. I highly recommend this hotel. Everyone was very friendly, even the young lady in the gift shop told us she was open until 10 if we needed anything.

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Sydney F, Manager at Philadelphia Airport Marriott, responded to this review

Good Morning Carol K, Thank you for sharing your review! We're so grateful for the time you took out of your day to recognize Hala. We're very happy to hear that she took great care of you throughout your stay. I'm excited to have the chance to pass on your wonderful feedback to the rest of our team. We hope... More 

1 review
2 of 5 stars Reviewed 6 days ago NEW

My room smelled absolutely horrible-a wet mildew like stench. In retrospect I should have asked for a different room considering the cost. However, the bathroom was very clean and the bed comfortable. I also had an excellent meal in the restaurant.

Was this review helpful? Yes
Sydney F, Manager at Philadelphia Airport Marriott, responded to this review

Good Morning Ann S, Thank you for taking the time to share your feedback with us. I hope you will accept our sincerest apologies for the inconvenience that you experienced throughout your stay. We deeply regret that this occured during your stay, and will work to ensure that this problem does not occur again in the future. Thank you for... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 1 week ago

I recently stayed at this hotel and the service was impeccable. I had a long trip up filled with delays and when I got to the hotel Roxana made it all better. She treated me so well and it really made my day. I just wanted to make sure she knew how much it meant to me to be treated... More 

Was this review helpful? Yes
Sydney F, Manager at Philadelphia Airport Marriott, responded to this review

Good Morning William H, Thank you so much for taking the time to recognize our associates, especially Roxana. She really is an asset to our team! I'm very excited to have the opportunity to pass on your kinds words and recognize Roxana for her brilliant service. We hope to have the opportunity to host you again in the future. Best... More 

New York City, New York
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The property is like most Marriott hotels clean and delivers based on expectations. The staff was helpful and although parking is a hassle in the parking garage all part of the travel experience. The hotel for an airport hotel was quiet.

Was this review helpful? Yes
Sydney F, Manager at Philadelphia Airport Marriott, responded to this review

Good Morning Luxonly15, Thank your for your feedback! We're very pleased to hear that you enjoyed your stay and took the time to share your experience with us. Thank you for your business and we hope to serve you again in the very near future. Safe Travels, Sydney F More 

Baltimore, Maryland
1 review
3 of 5 stars Reviewed 1 week ago

upon arriving and getting settled in, the room looked neat. Later discovered leftover or half eaten food in cabinet. They sent someone up to my room but when I handed him dishes he looked surprised? I explained they were left by last guest. He took the plates and returned later with toiletries and some robes. The hotel never had someone... More 

Was this review helpful? Yes
Sydney F, Manager at Philadelphia Airport Marriott, responded to this review

Good afternoon Waddell0602, Thank you for sharing your review. I hope you will accept our sincerest apology for what must have been a very frustrating situation. Our goal is to provide exceptional service and accomodations for our guests, and we deeply regret that we failed you during your stay. I have shared your feedback with our entire team to ensure... More 

West Grove, Pennsylvania
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Convenient location and well maintained hotel. Overall fine, but disappointed in only one regular coffee pod and two full size towels for two people. This location is one of Marriott's "green" hotels, which may be why some of the amenities are reduced. The bed was large and comfortable, but the only pillows were the really long kind. Overall a good... More 

Was this review helpful? Yes
Sydney F, Manager at Philadelphia Airport Marriott, responded to this review

Good afternoon aaatravelgal25, Thank you for sharing your review. We truly appreciate your feedback from your stay and regreat any inconveniences that you may have experienced. I have shared your note with our entire team. We are glad you enjoyed your stay overall, and are grateful to have the opportunity to improve upon your feedback. We hope to have the... More 

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