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DoubleTree by Hilton Philadelphia Airport

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4509 Island Avenue, Philadelphia, PA 19153 (Formerly Hilton Philadelphia Airport)
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DoubleTree by Hilton Philadelphia Airport
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DoubleTree by Hilton Philadelphia Airport
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179 Reviews from our TripAdvisor Community

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Traveler rating
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    8
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82
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Bristol, PA
Top Contributor
73 reviews 73 reviews
10 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I was not very impressed with our stay. Even though I am a Hilton Honors member we were placed on a regular floor that had numerous event rooms and the room we had was average. The bathroom was not very clean and our view overlooked the roof of the restaurant and bar. Check in was simple, for check out I... More 

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1 review
3 of 5 stars Reviewed 3 days ago NEW

This hotel is convenient to the Philadelphia Airport, which was my destination on this trip. This hotel seems somewhat rundown, though, and could use a facelift. The hotel was definitely not a good value considering the $400 I paid for the room.

Review collected in partnership with DoubleTree by Hilton

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Atlanta
Top Contributor
379 reviews 379 reviews
70 hotel reviews
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Very convenient to the airport, and the staff was friendly. However, it didn't seem clean, the mattress was uncomfortable, it was noisy, and the hotel just felt somewhat dated and dreary. The shuttle bus to and from the airport was quick and the driver was friendly and helpful.

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Fayetteville, North Carolina
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

During the month of May, my family and I stayed two nights in this hotel. The hotel was very close to the subway/metro and right next to the airport. Our room was very nice with two very comfortable beds. The hotel offered a free shuttle to the airport to catch the subway/metro to down town Philadelphia. The hotel offered an... More 

Was this review helpful? Yes 1
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed here on business one night while in the Philly. The location is very convienent being right next to the airport off Island Ave and I-95. Had a very easy check in process with very friendly customer service reps and got a delicious warm chocolate chip cookie. Lobby also had what looked to be lemonade or ice tea available which... More 

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Dayton, United States
1 review
3 of 5 stars Reviewed 1 week ago

I really enjoyed the closeness of the airport since I was traveling on business. The staff was friendly and accommodating. The one thing I think they can work on is properly explaining the cookie process and not giving out false information.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

The room was dirty, dusty and the shower curtain had mold, there was also a sewage smell. We requested another room, which they gave us with no questions ask, the room was clean, pool was small but clean staff was friendly

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Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good morning Carmennleroy, thank you for the review regarding your recent stay here at the Doubletree hotel. I make it a point to review all guest comments-good or bad- in order to keep our team focus on creating a hassle-free, memorable experience for all guests. We want you to be able to leave completely satisfied but it sounds as if... More 

1 review
1 of 5 stars Reviewed 1 week ago

Waited 15 minn to be acknowledged by waitress in hotel restaurant. Other than taking order and bringing drinks she never checked on us and someone else brought our food after a 30+ minn wait for that. Asked for bread initially but never got it. Called for room service at 9:30 for cup of hot water to have tea. Was told... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good afternoon Jeff19Miller, I would like to take the opportunity to thank you for taking the time to share your experience from your recent stay here at the Doubletree. We sincerely appreciate your observations. Myself along with the rest of our Executive Team will be looking into why these issues took place. Please accept my apologies and we will try... More 

Los Angeles, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The DoubleTree staff went above and beyond my expectations. They were friendly, funny, and courteous. They suggested I attend the Managers Social Hour and gave menu recommendations at the hotel restaurant (the lamb chops were delicious). They made being stranded in Philadelphia not so bad.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good afternoon Kimberly S, words cannot begin to convey our gratitude for the rave review you gave about our hotel, restaurants and the service staff. It is a privilege for us to be your choice of hotel and we look forward to welcoming you back to the Doubletree Philadelphia Airport for years to come. More 

Newton, Iowa
Senior Contributor
49 reviews 49 reviews
24 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We changed from a hotel in another chain to this one at the end of a long, hot day in Philadelphia's Center City. Our tiredness may have affected our responses. First, the pluses: This Doubletree is very close to the airport, making it a natural for airline personnel and business travelers. It is clean and, for the most part, well-maintained.... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good morning CleveB_13, thank you so much for the great review and words you have for our property. We are very proud of what we can offer all of our guests who strive to make the Doubletree Philadelphia Airport a great experience while away from home. I do apologize though for the slow service in the bar as I will... More 

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