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DoubleTree by Hilton Philadelphia Airport

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4509 Island Avenue, Philadelphia, PA 19153 (Formerly Hilton Philadelphia Airport)
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1 room 1 adult
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DoubleTree by Hilton Philadelphia Airport
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372 Reviews from our TripAdvisor Community

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Exeter, New Hampshire
Level Contributor
70 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel after missing a flight to San Juan recently. The staff was really great. There is 24 hr shuttle service and the driver, when hearing of my tough day, went to the trouble of getting me a free drink coupon to be used at the bar. The warm chocolate cookies upon check in that is their... More 

Helpful?
Thank SusanfromSTL
1 review
3 of 5 stars Reviewed 3 days ago NEW

Comfortable room nice and clean. Airport shuttle never showed took 20 minutes to bring crib. Front desk was not taking phonecalls for shuttle. In the morning they were really nice and made up for our troubles by dropping us off at our rental car place.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank binyowenw
Fountain Valley, California
Level Contributor
211 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed with a group. Check in was efficient, although a few in our group had to wait because their rooms were not ready. Staff was very friendly and the concierge arranged tours for the limited amount of time we had. The bathroom light is on a sensor, which is a great idea....until you are plunged into darkness multiple times... More 

Helpful?
Thank Sheri V
Oceanside, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

check in was quick, the hotel had friendly and efficient staff, very good restaurant on site, convenient for airport pickup and ample parking on grounds. I was hesitant to stay so close to the airport since I am a light sleeper, but I did not hear the planes and actually had a very restful sleep.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Helene P
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good evening Helene P, thank you very much for your wonderful review. Our team here at the Doubletree Philadelphia Airport works extremely hard to keep guests like you happy. I will definitely pass along your compliments and we look forward to your next stay with us when you return to the city of brotherly love. Thank you again very much... More 

Elverson, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Very pleased with the room and the customer service we experienced on our trip. We would definitely book this hotel again. The staff was even helpful when we needed to get our car out of the lot. I would definitely recommend this hotel for business travel due to the airport shuttle and the amenities they have to offer.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lindsey D
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good day Lindsey D, thank you so much for the great review and words you have for our property. We are very proud of what we can offer all of our guests who strive to make the Doubletree Philadelphia Airport a great experience while away from home. We can confidently say we are one of the best choices in hotels... More 

florida
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 1 week ago

This was probably the worst hotel out of the Hilton chain I've ever stayed in. Ever. The room was old and worn and needed updating. NO mini fridge or microwave in the room. Really? What hotel of this supposed caliber doesnt have a fridge and mw? Pillows were horribly uncomfortable and I wound up with a headache every morning. The... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank pandorra
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good afternoon Pandorra, thank you for taking the time to provide us with feedback regarding your recent stay at our hotel. We take our guest comments very seriously in hopes of correcting any deficiencies so none of our future guest stays end in a negative manner. I have shared your remarks with the entire management team and I assure you... More 

Illinois
Level Contributor
93 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

One of several Hilton brands near the airport. Offered a reception for elites, in light of no lounge. A very nice touch. Shuttle was prompt and efficient. Would stay again if need to fly out of PHL airport.

Helpful?
Thank sjtol
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good morning Sjtol, we really appreciate your kind review about your recent stay and our staff. Your compliments, which I will share with our management team, are very much appreciated and encourage us to continue to deliver the very best in hospitality here at the Doubletree Philadelphia Airport. It would be a pleasure to welcome you and your family back... More 

New York, United States
1 review
5 of 5 stars Reviewed 1 week ago

I came in at 630am on Monday blurry eyed and super tired and the valet woke me right up with his cheery hello! It was refreshing. I get to the front desk and the beautiful Molodene greeted me. She listened intently to my nightmare of driving down in the middle of the night after leaving my teething son to come... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lesley B
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good afternoon Lesley B, thank you so much for the kind words during your recent trip to our beautiful hotel. Hospitality is what we do best and our staff strives to make the Doubletree Philadelphia Airport a great experience for every guest. We can confidently say we have some of the best trained employees in the industry and city of... More 

Davenport, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Placed 3 calls and waited 1 hour for shuttle service from airport to hotel. Shuttle is supposed to run every 20 minutes. We placed 3 calls. No apologies for being late. Front desk only said that should never have been.

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Joshua B
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good evening Joshua B, I would like to take the opportunity to thank you for taking the time to share your experience from your recent stay here at the Doubletree. We sincerely appreciate your observations. Myself along with the rest of our Executive Team will be looking into why these issues took place and will ensure you measures will be... More 

Reading, Pennsylvania
Level Contributor
149 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has the best staff and is great to stay there when flying out of the Philadelphia Airport. They run a shuttle to the airport and all you have to do is call when you come back and they will come and pick you up and return you to your car if you use the Park and Fly package.... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sally G
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good morning Sally G, I wanted to thank you for your response regarding your recent stay at the Hilton Philadelphia Airport Hotel!! I make it a point to review all guest comments and responses in order to keep our staff always trying to improve our service and our property. We strive for excellence service and want every guest to leave... More 

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