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DoubleTree by Hilton Philadelphia Airport

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4509 Island Avenue, Philadelphia, PA 19153 (Formerly Hilton Philadelphia Airport)
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1 room 1 guest
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DoubleTree by Hilton Philadelphia Airport
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232 Reviews from our TripAdvisor Community

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Traveler rating
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    66
    58
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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    (232)
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    (32)
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    (56)
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2 reviews
2 of 5 stars Reviewed yesterday NEW

While the hotel staff was very nice, the property is worn and old. In addition, there were urine stains on the toilet seat, there was quite a bit of dirt/dust visible from the lighting fixture in the bathroom and the carpet was dingy.

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Murphys, California, Usa
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We really enjoyed our two stays with this hotel. We stayed two nights when arriving in Pennsylvania and one night before flying home. Our welcome complete with cookies was warm and friendly. The room was clean and comfortable. We ate in the restaurant twice and in the bar once. The food was very good and not out of line price... More 

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Cincinnati, United States
4 of 5 stars Reviewed 2 days ago NEW

Friendly, courteous and responsive personnel... comfortable rooms, food amenities better than average. Hotel moderately refurbished hence to recoup costs now charges $10/day parking on property they own. No other area airport charges. What is worse -- they charge 22% tax on parking. How do they get away with that. Will definitely consider other area hotels.

Review collected in partnership with DoubleTree by Hilton

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

A little run-down and the carpets are gross. Basic airport hotel that features nothing around it. The double tree cookie was the highlight of the stay. Front desk was very helpful. Service in the sports lounge was non existent. I got up and left after 15 minutes of being ignored.

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1 review
5 of 5 stars Reviewed 1 week ago

I was staying for over a week straight. This is by far the best hotel, out of 5 years living on the road. The housekeeping staff was on point every single day. Both restaurants in the DoubleTree were pretty good. But I have to say, the best thing this hotel has to offer, is the front desk. Both Gerrell Reviere... More 

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Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good afternoon Jesse M, I wanted to take a moment and thank you for staying with us, as well as sharing your experience from your recent stay here at the Doubletree Philadelphia Airport. From your comments, it certainly sounds as though you enjoyed you time here in our property. I will be sure to share your comments with our entire... More 

Mission Viejo, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Exactly what you expect at an airport property. A little run down but staff was nice. Room was better than the common areas. Service in the bar was sloooow, couldn't figure out if they were under staffed or just not very good, either way it was hard to get a drink. I have stayed at the other nearby Hilton properties... More 

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Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good morning Sean L, thank you very much for choosing to stay with us, as well as sharing your recent experience. We at the Doubletree strive to make each and every guests' experience memorable and hassle free. I am sorry to hear we did not meet your expectations while visiting our bar, and for that I am truly apologetic. I... More 

Albany, New York
Level Contributor
137 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 1 week ago

The best part about this hotel is the service. We had exchanges with two different guys at the front desk, and both were friendly and helpful. They have a complimentary refreshment table in the front as well, with fruit-infused, ice-cold water. The room was clean, but it had definitely seen better days. The style of it is current, and I... More 

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Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good day Gblue, thank you for taking the time to share your experience during your most recent visit to the Doubletree Philadelphia Airport. Our team here at the Doubletree work hard to keep guests like you happy so you feel confident to return time and time again. I will definitely pass along your compliments and we look forward to your... More 

Oklahoma City, Oklahoma
Level Contributor
66 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 stars Reviewed 1 week ago

Diamond Member stayed here one night for business. Pretty basic airport hotel. Could use a little sprucing up, but nothing horrible. Breakfast buffet was standard Hilton spread. Nothing really stood out positively or negatively. Not much within walking distance. I would stay here again if only for a night but would not go out of my way to stay here.

Was this review helpful? Yes 1
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good evening Truprunbike, thank you for taking the time to share your experience with us. We rely heavily on feedback in order to improve the overall experience from our guests. I have shared your experience with our management team to ensure we educate all of our staff how to create a memorable and hassle free experience. Thank you again for... More 

Pennsylvania, United States
1 review
3 of 5 stars Reviewed 1 week ago

Nothing out of the ordinary. Night time entering hotel ground a bit disturbing if you are not a regular there. One of the welcome treats of a cookie, was offer to us, we found this out on leaving by another guest. This was my family's pick, next time I will research hotel myself.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good afternoon Brenda T, thank you for the review regarding your recent stay here at the Doubletree Philadelphia Airport. I make it a point to review all guest comments-good or bad- in order to keep our team focus on creating a hassle-free, memorable experience for all guests. We want you to be able to leave completely satisfied so again, thank... More 

1 review
2 of 5 stars Reviewed 1 week ago

We called housekeeping twice to receive additional pillows never received those pillows. The bed sunk in the middle. Housekeeping opened the door on us while we were still sleeping at 7:30 am & 8:00am to come in and clean the room, our check out was not till 11am.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good morning 359tamarac, thank you so much for sharing your experience from your recent stay here with us at the Doubletree. The best advertising we can get comes directly from those guests who stay with us, and the best way for us to continue to improve our service and property is through feedback and then acting on it to ensure... More 

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