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DoubleTree by Hilton Philadelphia Airport

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4509 Island Avenue, Philadelphia, PA 19153 (Formerly Hilton Philadelphia Airport)
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DoubleTree by Hilton Philadelphia Airport
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DoubleTree by Hilton Philadelphia Airport
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139 reviews from our community

Traveler rating
    54
    41
    32
    6
    6
See reviews for
23
27
10
64
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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AREQUIPA, Peru
Top Contributor
59 reviews 59 reviews
25 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

I had an extra large room even with two ironing boards, and an en suite shower. All quite old. No slippers, no bath gown. The manager's reception had some wine, beer and fingerfood inwhat looked like a provincial small ball room with two TV sets. Not quite restful. Restaurants were closed. I just had a stopvoer at PHL, so this... More 

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doyelstown, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Pick up at the airport was poor, waited over 50 min. for pick up, called twice to confirm. When driver arrive he dove past us, had to chase him down, He was there to pick up another quest not us. Driving skills were poor, missed exit had to go up to broad street to go back around, no hands free... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good morning Steve J, thank you for taking the time to provide us with feedback regarding your recent stay at our hotel. We take our guest comments very seriously in hopes of correcting any deficiencies so none of our future guest stays end in a negative manner. I have shared your remarks with the entire Front Office management team and... More 

West Palm Beach
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Check in was professional and room was small but comfortable. but the rest of the service areas need attention. Room service kept forgetting to bring ordered items. Breakfast was cold on delivery. If I am paying a premium for room service I don't expect any issues with missing items or cold food. Worse still was housekeeping who kept knocking on... More 

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Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good afternoon Jeff B, we really appreciate your review of the Doubletree. I apologize that we could not make your stay more enjoyable during your recent trip to Philadelphia. Please know that you are always welcome to bring these items to our attention and we will always try our best to accommodate you and resolve these challenges as quickly as... More 

York PA
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Great overnight stay at the Doubletree last night. As we entered the hotel 3 motorcoaches of screaming teens were pulling up, My first thought was we're not getting any sleep tonight. But, the Doubletree staff was great and upgraded our room to a higher floor without screaming teens. The hotel was very clean, spacious, with very modern decor. The room... More 

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Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good afternoon DLCYorkPA, I wanted to thank you for your response regarding your recent stay at the Hilton Philadelphia Airport Hotel!! I make it a point to review all guest comments and responses in order to keep our staff always trying to improve our service and our property. We strive for excellence service and want every guest to leave us... More 

Frederick, MD
Senior Contributor
27 reviews 27 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here during a business trip, it is actually a higher end hotel than I usually get and I was expecting it to be very nice especially since their website brags that it was recently fully renovated. When I checked in the lobby was attractive and the staff was very friendly, they gave me a warm cookie which is... More 

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Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good evening Alanbrooks, thank you so much for sharing your experience from your recent stay here with us at the Doubletree. The best advertising we can get comes directly from those guests who stay with us, and the best way for us to continue to improve our service and property is through feedback - both positive and constructive - and... More 

Silver Spring, Maryland
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Nothing too remarkable, same as all airport hotels, but surprisingly disorganized for what doubletree normally offers. Carpets in the corridors where dirty, the locks on the doors where barely functioning (they changed my room twice because of problems) and housekeeping was less than stellar.

Was this review helpful? Yes
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good day JCZ64, thank you for the review regarding your recent stay here at the Doubletree. I make it a point to review all guest comments-good or bad- in order to keep our team focus on creating a hassle-free, memorable experience for all guests. We want you to be able to leave completely satisfied but it sounds as if we... More 

Philadelphia, Pennsylvania
Contributor
14 reviews 14 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked this hotel as we had an early departure the next morning and the hotel had a free parking deal at the time. The beds were very comfortable, the room clean and for the proximity to the airport very quiet. We were greeted with warm cookies, hot cider and a very helpful clerk. What more could you ask for... More 

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Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good evening 612Traveller, first I would like to thank you for choosing to stay with us here at the Doubletree Philadelphia Airport, as well as sharing your experience - we are very glad that you enjoyed your stay!! I did want to let you know, that although you did enjoy your stay and had great things to say about our... More 

Ardmore, Pennsylvania, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Everything ran smoothly; staff was outstanding and the room was acceptable except did not have a fresh smell. There was nothing extraordinary for the room. Bar closed at 12pm which was a bit disappointing.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good day Brian G, I wanted to thank you for staying with us here at the Doubletree Philadelphia Airport during your recent visit to the city of brotherly love - we certainly hope you enjoyed yourself. Thank you as well for the kudos to our location - we strive to make each and every guests' experience something special - and... More 

New Castle, Pennsylvania
Top Contributor
155 reviews 155 reviews
38 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When you arrive, you are greeted by the happiest man! We did a precheck in through Hilton Honors. We stayed on the Hilton Honors floor. Not sure how it is different from other floors. Unique smell in the lobby. Not sure if I actually liked it or not. We arrived starving, but the main restaurant closed at 9am (15 minutes... More 

Was this review helpful? Yes 2
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good morning TouristTrap9597, I wanted to take a moment and thank you for staying with us here at the Doubletree Philadelphia Airport, as well as sharing your experience from your recent stay. We value all of the information that our guests can give us as it is the best way to address issues(such as our coffee choices) and ensure we... More 

Waxhaw, NC
Contributor
20 reviews 20 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Doubletree Philadelphia because of a 6am flight out. The hotel offers free shuttle to airport every 20 minutes all day and night. Not only did we use the shuttle to head to the airport at 4:20 am, but also used it the night before when we decided to drop off our rental car and have the... More 

Was this review helpful? Yes 2
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good day LMAZZWaxhaw_NC, thank you so much for the kind words you have for our staff and property. Here at the Doubletree Philadelphia Airport we are constantly training our staff about hospitality as it is what we do best!! Our staff strives to make the Doubletree Philadelphia Airport a great experience for every guest and to keep them returning every... More 

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