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Sheraton Philadelphia Downtown Hotel

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201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
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Sheraton Philadelphia Downtown Hotel
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Sheraton Philadelphia Downtown Hotel
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1,676 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Sheraton Philadelphia Downtown Hotel
See the most recent reviews
California
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 18, 2012

Solid middle of the road hotel, this Sheraton is probably the cheapest major chain in Center City, priced at around $125 per night. Gym and pool are a helpful amenity. Rooms are very average and not well let, and the lobby is weak. But for the price, not a bad option.

Was this review helpful? Yes
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Thank you for your feedback. We will be renovating our Hotel Lobby. We are looking to start the renovation process by the end of the year. We continue to make improvements such as our new Sheraton Fitness and Pool. we look forward to your next visit so you can experience our new look. Regards, More 

New York City, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 15, 2012

I decided to stay here because of the spectacular views that I saw online from the higher floors. I paid for my room in full 3 weeks in advance so I could get the best rate. I called to request a stay on a higher floor and as soon as she took my name to put in my request I... More 

Was this review helpful? Yes 1
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Thank you for your feedback. we apologize for the delay at check in. We do our very best to accomodate all of our guests with there requests. We try to issue everyone the view, bedding, and floor preference. We take all requests with the goal of guest satisfaction. We cannot guarantee that all requests will be met but try very... More 

Somerset, New Jersey
2 reviews
5 of 5 stars Reviewed February 13, 2012

Wonderful experience made possible by entire staff from the time the doorman assists in getting your luggage to the time you leave, every employee greets you and offers assistance. Darrel from meeting services gave me his cell # so if we needed any last minute changes in a meeting room, etc. he would be available for assistance. That is service... More 

Was this review helpful? Yes
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Thank you for taking the time to issue your feedback. We will be sure to share this feedback with our staff especially Darrel. We do our best to ensure Guest Satisfaction. we look forward to your return to the hotel for either Business and / or Leisure. Regards, More 

New York
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed February 11, 2012

I stayed here 2 years ago and it was the worst hotel experience I've had in Philadelphia. I come to Philly a few times a year and go wherever Priceline decides to put me. Last time my room was so filthy I requested a room that was slightly better. This time although the room isn't clean it is passable. A... More 

Was this review helpful? Yes 3
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Thank you for your feedback. We apologize for the cleanliness issues. Our Director of Housekeeping is working closely with our Room Attendants to ensure standards are met. We apologize again and hope you would be able to give us another opportunity. Regards, More 

Fort Worth, Texas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 9, 2012

I have been to this Sheraton before in years past and It was a hotel, didn't really think anything good or bad about it. Well my husband and I recently had to make a trip back to Philly and booked at the 17th st Sheraton again because of our familiarity with its location. Ill tell you what though I was... More 

Was this review helpful? Yes 3
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Thank you fotaking the time to leave your feedback. We will be sure to recognize Ryan for the great Guest Service he issued. The employees are empowered to make things right for the guest. If that means comping, adjusting or even just empathizing we do what is necessary to ensure guest satisfaction with no recourse. We thank you again for... More 

New York City, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed February 7, 2012

Ugh I returned from the Sheraton Philadelphia Downtown Hotel exhausted. The night that I stayed, Teenagers were partying till all hours of the night. I called the front desk about 4 times. Finally security came up to tell the teens to quiet down...but as soon as he left they were back to there screaming and laughing. I didn't get any... More 

Was this review helpful? Yes 4
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

We apologize for the issues you encountered during your stay. I assure you we take all feedback seriuosly and it has been distributed to the appropriate people for further review. Here at the Hotel we do not have a suggestion box but a Manager is available 24 hours a day to assist all guests. We once again apologize and hope... More 

Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 5, 2012

this was almost the perfect hotel; great value, excellent location, nice restaurants, excellent rooms, etc. You can easily walk to center city as well as museums like the Art Museum and, like another reviewer I found the concierge staff unusually helpful; they would come out from behind their stands and ask if they could assist sometimes. and like another reviewer... More 

Was this review helpful? Yes 2
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Thank you for taking the time to leave your feedback. We appreciate to know the Concierge team was helpful in all aspects. The staff do there best to deliver great guest service. We look forward to your next visit with us. Regards, More 

Kansas City, Missouri
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 4, 2012

I never write reviews but I feel I must. The hotel is great. Very clean, staff is great. The best part of my stay was the concierge. They are great. The best was Mary Mastrobuoni. Hands down she is the best. Any question I asked she had an answer. As far as the directions to get any where in the... More 

Was this review helpful? Yes 2
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Thank you for your feedback. We will be sure to thank Mary among her Peers on a job well done. We are making a great headway in regards to service. Our team here have great passion for what they do and it shows in regards to your stay. we look forward to having you back with us again in the... More 

New York City, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 1, 2012

I have stayed at this property more than 10 times over the past 10 years, which takes us back to before it was a Sheraton. I understand it has gone through changes in ownership over the past decade. The current management has done a lot to upgrade the property and improve service. The rooms are better maintained, some appear to... More 

Was this review helpful? Yes 2
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Thank you for your feedback. We appreciate your loyalty to the hotel with all of your visits throughout the years. We will continue to make great new changes now in 2012 and 2013. We look forward to having you with many more years to come. Regards, More 

New York
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 30, 2012

I periodically go to Philly and I always love to stay at this hotel. It's clean, quiet, and modern, and is reasonably priced. It is also easy to get to.

Was this review helpful? Yes 1
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Thank you for your feedback and thank you for your loyalty. We appreciate you. Regards, More 

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