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All 83 Philadelphia hotels

Sheraton Philadelphia Downtown Hotel

3.5 of 5 Hotel   |   201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103 (City Center West)
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Ranked #53 of 83 Hotels in Philadelphia
A recent review
4 of 5 stars Reviewed October 31, 2011
Lisa P Los Angeles, California
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1,569 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Sheraton Philadelphia Downtown Hotel
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Los Angeles, California
2 reviews
4 of 5 stars Reviewed October 31, 2011

Our experience at the Sheraton was very good. My husband and I were visiting our daughter at U Penn for parents weekend. What is exceptional about this hotel is the concierge services. Mary Mastrobuoni is one of the best concierge's I have ever had the pleasure of knowing. Mary's knowledge of the city is outstanding, and made excellent recommendations for... More

Was this review helpful? Yes
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Thank you for staying with us. You were right when you said you were in great hands. Mary & Eric do a great job with all of our guests. They do such a great job because they love doing what they do. We hope you enjoyed your weekend visiting your daughter during Parents weekend @ UPENN. We look forward to... More

North Carolina
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 28, 2011

I stayed here over night while on a business trip. This Sheraton has come a long way. A fews ago I would not have stayed here. Thanks to renovations and clean-up the hotel is back to the level it should be. The rooms are spacious and the bathroom amenities were nice. The only thing I would like to see improved... More

Was this review helpful? Yes 1
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Thank you for your feedback and recognition. We are still moving forward with other face lift projects within the hotel. We hope you will come back in the near future so you can continue to see the improvements. Regards, More

Dublin, Ireland
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 of 5 stars Reviewed October 28, 2011

we stayed at this wonderful hotel the staff and service we received were second to none especially chris,eric and maryat the conceirge desk mary deserves a special mention for her kindness during our stay we have no hesitation in recommending this hotel

Was this review helpful? Yes
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Thank you for staying with us at the Sheraton Philadelphia Downtown. Mary, Eric and Chris are the very best Concierge staff in the city of Philadelphia. The knowledge and service they provide are top notch. We are fortunate to have them on our team. We are pleased to know you enjoyed your stay. We look forward to your return. Regards, More

Tampa, Florida
1 review
5 of 5 stars Reviewed October 25, 2011

The SHeraton was perfectly located for the convention and all the diners, and dinner suggestions were great. However, the final topping to the Sheraton "sunday" if you will, was the Unequaled service Mary Mary Mastrobuoni and Leonard generously gave me at the Concierge desk. Assisting me, even as I was departing. Now that is service and definatley requires many happy... More

Was this review helpful? Yes
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

The convention was an exciting time for our hotel and for the city of Philadelphia. We will be sure to recognize Mary and Leonard for the great service they provided. We look forward to having the conference back in 2017. We are glad you enjoyed your stay with us. We look forward to having you back with us. Regards, More

Towson, MD
Contributor
18 reviews 18 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed October 25, 2011

Made a reservation 4 months ago for the Philadelphia Marathon weekend in Novemeber. I got an email yesterday stating they had a computer error and they had to cancel my reservation! At this point all of the other hotels are booked! They said to call the Marathon booking group (which was passing the blame since they were the ones to... More

Was this review helpful? Yes 4
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Our apologies for the issue you have encountered. Please feel free to contact Tonya Nowlin who is handling the Marathon Room block. The phone number to the hotel is 215-448-2000. Regards, More

Avoca, Pennsylvania
Contributor
16 reviews 16 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 25, 2011

After reading the reviews & staying at the Westin last trip I was nervous. My husband & I spent last weekend at the hotel. I have no complaints! I loved the music playing in the entry ways & front desk. Nicely surprised by the starbucks in the lobby & the Phillips seafood in the building. Our room was fine! We... More

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PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Great to know that you and your family enjoyed there stay with us. We strive to deliver great personalized service to all of our guests. Less than a month ago we switched to serving Starbucks in our Coffee Cart due to guest requests. please let us know when you come back to stay with us so we can make sure... More

San Francisco, California
1 review
3 of 5 stars Reviewed October 24, 2011

I stayed at the Sheraton recently for a business trip, and had some difficulty with modifying reservations (I was in charge of booking a group of coworkers). Every time I called the hotel, I got bounced around to a bunch of different people, often with no results. Once I arrived, the rooms were lackluster (although the beds were very comfortable).... More

Was this review helpful? Yes
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Thank you for your feedback. We will be sure to recognize Mary for the great proactive service she provided. We apologize you had an issue modifying your reservation. We hope to have you back with us in the near future. Regards, More

austin
1 review
4 of 5 stars Reviewed October 24, 2011

Dear Sheraton, Your hotel was quite nice. What I need to point is the extraordinary care and knowledge of one Miss May Mastrobuoni. She helped me considerably in finding some terrific places to visit and restaurants were way cool. This is not an ordinary Concierge, Mary was excellent. I kept changing my mind on some places but she directed me... More

Was this review helpful? Yes
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Thank you for your feedback. Mary will be praised for her great work and efforts. She is loved by all guests and that is because of her passion for hospitality and her love for the city of Philadelphia. We are glad that you enjoyed your stay. Look forward to your return Regards, More

Chicago, IL
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 24, 2011

Stayed there one night. The rugs were black with soot and dirt. The toilet had stains from a previous user. The HVAC system was on the fritz and couldn't keep a straight temperature. Wanted to sleep on top of the covers. Glad I left early in the morning to give them time to not clean the room.

Was this review helpful? Yes 1
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Thank you for your feedback. Our apologies for the inconvenience you encountered during your stay. The Hotel just completed a deep clean project so it is surprising to hear about the carpet cleanliness being stained. We have a Preventive Maintenance program in place to sure the highest standard of cleanliness and room functionality. our apologies again and we hope you... More

Waxhaw, North Carolina
Senior Contributor
46 reviews 46 reviews
35 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed October 22, 2011 via mobile

This hotel is very dated. No personailty in the rooms. Best point is the Starwood chain Dream beds. Room had a water leak in the bathroom, and the cups were motel style plastic. The health facility had noisy, unmaintained elliptical machines - luckily, they had some pictures of the planned remodel so future guests have better facilities.

Was this review helpful? Yes 1
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Thank you for your feedback. The Plastic cups are the brand standard. It is part of the Eco-Friendly effort to reduce energy, water and chemicals in washing glasses. It is also a more sanitary option. Our Fitness Center is currently under renovations. More than half of our machines have been removed. We hope you will return to experience our improvements.... More

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Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton

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