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Sheraton Philadelphia Downtown Hotel

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201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
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Sheraton Philadelphia Downtown Hotel
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Sheraton Philadelphia Downtown Hotel
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1,677 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Sheraton Philadelphia Downtown Hotel
See the most recent reviews
philidelphia
1 review
4 of 5 stars Reviewed April 24, 2012

Had a great stay in Philidelphia. Sheraton Staff were fantastic. Baseball on the roof, swimming in the heated pool, breakfast at "The Terrace" with Nick two days in a row. Nick is the iconic,warm, & freindly face of the Sheraton Downtown, going out of his way to make sure my kids started off their day with a laugh. A true... More 

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PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

We appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels. We will be sure to share your feedback with Nick and the entire staff. We hope to have you back in the near future. Regards, More 

Easton, CT
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed April 24, 2012

We booked this hotel for a weekend jaunt to Philly with kids to meet up with some old friends. The hotel was huge and mobbed. Standard hotel layout with comfortable beds, flat screen tv, marble bath. We opted for this hotel because of it had an indoor pool which was unfortunately quite a disappointment. We had planned to let all... More 

Was this review helpful? Yes
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Thank you for your feedback. we apologize for the Busy Lobby and long lines at check in. During these Citywide Conventions the hotel does see alot of action considering being 2 blocks from the Convention Center. The heat in the Pool area has been fixed. It is nice and cool in the pool area. We apologize for the issues you... More 

Fredericksburg, Virginia
Top Contributor
71 reviews 71 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 23, 2012

A little stingy with amenities. Only one bar of soap, no bath mat, one coffee pack, one sugar pack.

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PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Thank you for your feedback. We apologize if you felt we did not have enough amenities. I will be sure to speak with our Housekeeping team to ensure we are placing our brand standard amount. We also can provide extra amenities once requested. We hope to have you back with us in the near future. Regards, More 

los angeles
1 review
4 of 5 stars Reviewed April 20, 2012

We were at the hotel April 14-19,2012 for the RIMS convention. I am very pleased with the help I got from the concierge staff, especially Mary Mastrobuoni. She went out of her way to give me expert guidance. Ryan Todd and Patrick Wynn were so helpful as well. The three of them were very knowledgeable, professional and friendly. Their intimate... More 

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PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

We appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels. We will be sure to recognize the employees mentioned amonst there peers. Thank you for your review, and we look forward to welcoming you back in the future! More 

Boston, Massachusetts
Contributor
16 reviews 16 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 19, 2012

We stayed for one night at a discounted rate. At time of check-in, per my request, my reserved room was modified from two double beds to a queen. I was happy to get this. Also, we were placed on an upper floor which gave us a nice view of the surroundings. Pros: Well located Clean room Very comfortable bed/linens Fresh... More 

Was this review helpful? Yes
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Thank you for your feedback. We are pleased to know you received good service and had a clean guest room. Out 42 inch Flatscreen televisions were placed in our rooms less than a year ago. our location is ideal and very close to museums and the Convention Center. We look forward to having you back in the near future. More 

Utica, New York
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 15, 2012

My wife and I just got back from visiting family in Philadelphia. We stayed for two nights at this hotel not being very familiar with Philly. I have stayed at many Starwood hotels in the past and have had great luck with them so we choose this hotel. The hotel is in a descent location but would've liked to have... More 

Was this review helpful? Yes 2
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations that previous Starwood Hotels have provided for you. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve... More 

San Francisco, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 14, 2012

This hotel is just barely average and is in need of some renovation. Stayed for two nights while attending a conference. Got to the room, huge stain on the carpet. Changed rooms, given an accessible room. Bathroom was sort of industrial so switched rooms again. No stains in the 3rd room but carpets were dingy. Dated and dark corridors. Concierge... More 

Was this review helpful? Yes
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations that previous Sheraton Hotels have provided for you. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve... More 

2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 10, 2012

The location was ok. The view of our room was great but the fact that they did not change the sheets just makes this hotel not appealing. Gross.

Was this review helpful? Yes 2
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Thank You for taking the time to provide us with the feedback about your stay with us. I want to apologize for the inconveniences you went through at our hotel. Checking into a dirty room can leave a negative lasting impression that overshadows the rest of any trip. Rest assured that your comments have been passed onto the Hotel Management... More 

New York City, New York
Top Contributor
55 reviews 55 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 9, 2012

Stayed here for one night before the start of a conference. When we arrived at the hotel, it seemed like the hotel lobby was some luggage storage. I guess the hotel was not ready for all the check-ins and it seemed like there were a few events going on. I don't travel a whole lot, but I've never experienced not... More 

Was this review helpful? Yes 1
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations that previous Sheraton Hotels have provided for you. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve... More 

Hartstown
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 8, 2012

The staff was accomodating, the hotel was walking distance from everything we wanted to see as tourists, the beds realy are heavenly. I missed any of the negative stuff that was reported from others- internet worked fine, parked across the street at the cheaper lot, place was clean & quite attractive, breakfast was tasty. Did not order any food

Was this review helpful? Yes
PhilipMarcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

We appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels. Thank you for your review, and we look forward to welcoming you back in the future! More 

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