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Sheraton Philadelphia Downtown Hotel

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201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
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Sheraton Philadelphia Downtown Hotel
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1,708 Reviews from our TripAdvisor Community

Traveler rating
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    539
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    200
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284
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Columbus, Ohio
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We loved out Club Floor room at this Sheraton. Room was fully renovated and everything was modern with beautiful decor. The size of the room was comfortable and there was plenty of natural light with large windows. The AC unit kept our room nice and cool during the hot 90 degree days. The location of this hotel is excellent, easy... More 

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Doylestown, Pennsylvania
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Recently stayed at the Sheraton Downtown for a conference. The hotel is very dated and worn. needs some real TLC. The food was just okay. The bar was active and friendly. Easy to park without valet. Location is near museums and shopping. There are better hotels in area though.

Was this review helpful? Yes 1
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Herb S, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall and certainly look forward to addressing your feedback on our guest rooms. We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

We really enjoyed our stay at the Sheraton in downtown Philadelphia. It was so convenient to a lot of attractions including the market that we liked for unique food options. we also enjoyed the warm cookies upon arrival. Kids loved the pool. Overall it served all our needs.

Was this review helpful? Yes
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Tsevie, Thank you for your FIVE STAR review of the Sheraton Philadelphia Downtown Hotel! We are glad you had such a pleasant experience and hope to host you again in the future. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW via mobile

This hotel is old and in need of cleaning and renovation. The rooms were not that clean and the parking was 38.00 per day. The employees were very nice and it's in a great location. Those two things are its only saving graces.

Was this review helpful? Yes 1
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Kojuan, Thank you for your review on our hotel. Cleanliness of all of our guestrooms is taken very seriously. Our Housekeeping team has used this feedback as a training tool to improve the overall quality of our cleanliness. Thank you for staying with us and look forward to your return in the near future. Safe travels, Jennifer Tang Assistant... More 

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Awsome staff. Amazing customer service from receptionists, consierges John, Mary and the "Starbuks" employees at the Lobby. Clean room. No minibar. This hotel is practically near everything. Within 10-15 mins walk distance you can find affordable restaurants, the Art museum( the Rocky stairs), clothing stores like H&M and Timberland. The stores close at 8pm on Saturdays!! If you have a... More 

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Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear roseley c, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had such a great stay - we can always count on our team to make our guests more comfortable. We hope to see you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel More 

Cherry Hill, New Jersey
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Front desk.and concierge.staff were friendly, enthusiastic.and hospitable. Upon check-in we were given 2 free.vouchers for drinks at the hotel bar. Also, another employee comped.our pay-per-view.movie. Everything was exactly.as.promised with no surprise charges..Nice.rooms. The bathrooms need exhaust fans,.however. Very quick.and responsive housekeeping and maintenance. Grab-and-go breakfast.service was better.than Starbucks and reasonably-priced.

Was this review helpful? Yes 1
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Matthew R, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! I am glad you enjoyed our beautiful hotel and extremely nice staff. We can't wait to connect with you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel More 

Tucson, AZ
Top Contributor
408 reviews 408 reviews
48 hotel reviews
155 helpful votes 155 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is located within a mile of the Franklin Institute, Barnes Foundation, Rodin Museum, the Philadelphia Museum of Art among others. It is easy to walk to these museums or there is public transportation with a couple of blocks. I used points for the room so got a low-end room, low floor, view of parking lot, low end amenities.... More 

Was this review helpful? Yes 1
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear EnjoyTraveling64, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We are glad you had such a pleasant experience and hope to host you again in the future. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel More 

Melbourne, Australia
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here on a weekend in March. The hotel is huge, must be one of the larger hotels in downtown Philly. Handy for a run to the art institute (rocky steps), and for walking around the shopping district. Rooms quite dated, ready for an upgrade.

Was this review helpful? Yes 1
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Moorak_5291, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall and certainly look forward to addressing your feedback on the condition of our guest rooms. We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel More 

Massachusetts
Top Contributor
75 reviews 75 reviews
22 hotel reviews
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed here last week for 2 nights and while the location is great the hotel isn't. The area outside the lobby entrance is carpeted - not sure why but every time I was there it was littered. My "upgraded" room had a burnt out light bulb in the bathroom, no desk light, and holes in the wall on both sides... More 

Was this review helpful? Yes 2
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear actonma, Thank you for your review of our hotel. We are disappointed that you didn't enjoy your experience more. Your feedback is appreciated, as it is a value tool for improvement. We hope we have another chance to connect with you. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel More 

San Gabriel
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Our daughter was graduating from Penn, so we stayed here during the ceremonies. We have stayed here before and found it just fine for our purpose, close to the museums, etc. I have to say for all the hotels we have stayed in over the years, Ritz, Langham, Four Seasons, etc. the best concierge we have ever encountered is the... More 

Was this review helpful? Yes 1
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear shoden, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! Mary is a part of the finest concierge team in the city; we'll make sure we pass on your kind words. We can't wait to connect with you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel More 

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