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All 83 Philadelphia hotels

Sheraton Philadelphia Downtown Hotel

3.5 of 5 Hotel   |   201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103 (City Center West)
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Ranked #53 of 83 Hotels in Philadelphia
A recent review
5 of 5 stars reviewed 6 days ago
fawn1963 Royal Palm Beach, Florida
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1,562 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Royal Palm Beach, Florida
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

Lobby is very nice. The concierge was efficient and pleasant. He assisted me in getting coupons to an attraction (Eastern State Penitentiary) and to a restaurant (The Pub). Additionally, he printed the restaurant's menu as well as my boarding pass. The bell man stored my luggage as I was early to check in. He was literally shocked when I tipped... More

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Cleveland, Ohio
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Conducted a corporate training event at the Sheraton Philadelphia Downtown Hotel. Working with Ryan was an easy process, very succinct and on target. Each portion of the event went smoothly, the food was superb and the staff were friendly and welcoming and just a pleasure to be around. All attendees were treated the same. Even with some travel complications, the... More

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Wellesley, Massachusetts
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

Stayed here for a conference this past weekend. Pros: nice staff, good food in the restaurant. Cons: the carpet in my room had had some serious water stains. AND -- I've never done this before -- but I actually called housekeeping to ask them to vacuum the corridor outside my room. The were bits of paper all over for more... More

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Hockessin, Delaware
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

The positives of this hotel are that it was clean, reaonably priced and has a great location in center city Philadelphia. The negatives are that the internet cost $12.95 a day, no safe or refirgerator in the room. Would probably look for another hotel when staying in Philadelphia again.

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Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear John P, Thank you for your review on the Sheraton Philadelphia Downtown Hotel. We do charge for internet in the room in order to keep our room prices as low as possible; additionally we have free internet in the lobby and also at The Link @ Sheraton. I do apologize if the charge was unexpected. We hope that we... More

Ashburn, Virginia
Top Contributor
98 reviews 98 reviews
30 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

Some bumps this time with my yearly stay, television was out most of the day (weather related), causing me to miss some football action between events. Had upgraded to a "Club" room for ease and convenience of private club lounge, but was not advised on website that lounge was undergoing renovations and was relocated to lobby level (goodbye convenience factor).... More

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Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear BJoelG, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We're glad Eric was able to make such a positive impact on your stay, we'll be sure to recognize him for his efforts! We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel More

Philadelphia, Pennsylvania, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I had a beautiful wedding ceremony at the top of The Sheraton facility on 17th and Race Street. The staff and service was so personalized and fantastic! Not to mention the incredible views on both sides of the Parkway with City Hall behind the DJ and the Art Museum behind the sweetheart table. Anthony Valente was a... More

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Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear John C, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We are glad you had a great time at your wedding and we can't wait to share your comments with our entire team. We look forward to your next visit when you return to Philadelphia. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia... More

New York, New York, United States
Top Contributor
58 reviews 58 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I needed a place to stay for one night in Philadelphia and the Sheraton was fine for the price. The location is good - right off Logan Circle and near the Vine St. expressway. Definitely self-park if you have a car; it is very easy and a lot less expensive than valet parking. We had a room on a high... More

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Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Ken B, Thank you for your review on the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed the convenient location of our hotel. We hope to see you if you return to Philadelphia in the future. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel More

Contributor
17 reviews 17 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here while attending a conference at the convention center.It's not directly next to the convention center, it's about 3 blocks walk and that was easy enough, it was also way cheaper than the hotels next to the convention center, the 3 blocks walk was worth it. They could use more front desk help, there was always a good 10-20... More

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Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Jemi B, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall and certainly look forward to addressing your feedback regarding staffing at the Front Desk. We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel More

Hatboro, Pennsylvania
Top Contributor
73 reviews 73 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Came to hotel for 1 day conference of 1000 people. Rooms were large and comfortable with generous spacing between tables with padded seats. They served light breakfast and lunch and staff was very helpful in guiding large groups of people and quick to resupply service tables as supplies were needed. Restrooms could be cleaner, especially on main lobby level. Hotel... More

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Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear GaryjW2014, Thank you for your feedback. I am glad you enjoyed your stay and our extremely nice staff. I apologize that the restroom in the lobby was not properly maintained. Your comments will help us improve our guest experience for everyone. We hope to see you back in Philadelphia soon. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton... More

New York City, New York
Contributor
11 reviews 11 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Is this what you'd expect from a Sheraton? I'm an SPG gold member, checked in at noon and got a room on 24/F (Club floor), only to find out at 11 pm when I wanted to take a shower that DIRT was coming out form the water! Went down to the front desk to ask if they could send someone... More

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Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Nicholeng2014, Thank you for your review of our hotel. Please accept our most sincere apologies for your inconveniences during your stay. You certainly didn't experience a stay that is to our normal standards. Your comments have been issued to the appropriate Department Managers for further review. Your business is very important to us and we will do all that... More

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Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton

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