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Sheraton Philadelphia Downtown Hotel

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201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
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Sheraton Philadelphia Downtown Hotel
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Sheraton Philadelphia Downtown Hotel
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1,773 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Newbridge, Ireland
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed today NEW

First visit to Philly. Having read recent reviews of Sheraton, I have to say I was somewhat anxious regarding the Sheratown Downtown. Could not have been more pleasantly surprised. On check-in we asked for an upper floor, as we said we understood these had been renovated recently. Mischa, our very pleasant check-in person, gave us a room on 25th floor.... More 

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Hartford, Connecticut
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

My wife and I stayed at the Sheraton recently in downtown Philadelphia. We were in town to celebrate Eid, an annual Islamic festival. The location to worship centers, family, and Philadelphia culture was excellent. The hotel amenities, especially the view of the city from our room was awesome. Thank you to the staff for the placement of couples apart in... More 

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Afton, New York, United States
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a large hotel, very busy place. The room was clean, the bed ok. It was comfortable but I've had better. It was a convenient location. The valet was extremely nice and let our friends leave their car outside for 15 minutes to visit. I prefer a smaller hotel with a more personal feel, but I'd come back again.

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Md
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Here for a conference, or I would have left after the first night. The room and Gym were quite good - clean and with plenty of equipment. No complaints about that part - always refreshed and bed made when I returned in the evening. Trouble is you could not do any internet based work at all - the wifi was... More 

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Witten, Germany
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Stayed there for two nights for a conference. Had a look at three different rooms. All of them were dirty with stained carpets, paint peeling of the wall, hairs in the bathroom, noisy & dirty air condition units. What was worst - roach infested - see the photo. For a room at $160 I would definitely expect something else. When... More 

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Scotland, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for two nights as part of our East Coast tour of USA. The hotel is located in the North-end of the city, very near the Franklin Institute and a short walk to the Museum of Art (Rocky steps) and pretty much all of the big museums in Philly. The City Hall and subway stop is a 5/10... More 

Was this review helpful? Yes 1
Cambridge, UK
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 1 week ago

This is a terrible reflection on Sheraton. Dirty rooms, noisy in-room air con units, filthy, stained carpet all rucked up, lumpy duvet, peeling wallpaper, dirty windows, grubby and tatty (animal clawed?) chair, cracked sink, mould around the bath. Torn and tatty Philadelphia guide and room service menu. Same feedback from the rest of my group staying here. The swimming pool... More 

Was this review helpful? Yes 4
Chicago, IL
Level Contributor
82 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here only one night, July 4th, after watching the fireworks, so we wouldn't have a long walk or drive. Due to construction and the 4th of July road closures getting to this hotel is quite a experiance. Once we did get in and situated, however, the hotel was good enough to give us free parking for the short... More 

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Austin, Texas
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

The first room they gave me was very run down. Torn dirty carpet and very outdated furnishings. Because it was right next to the elevator and I had asked to be away from the elevator I asked for a new room. They were very nice and gave me a new room. Wow what a difference. This room was great. The... More 

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Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear CDR_ORION, Thank you for taking the time to leave your feedback. We appreciate to know the Front Desk team was helpful in all aspects and we look forward to using your comment to make necessary improvement regarding the overall experience at our Club Lounge. We hope that you give us another chance if you return to our city. Safe... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

For the price? I guess for 140 a night pretty good. Nice pool. Nice view from my room (night view pic added), I am not sure it's standard for every room. Nice gym. Parking is overpriced ($38), there is public general parking across the street which is more affordable (i paid 14 for overnight). Location is great. Pretty much the... More 

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Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear natccp, Thank you for your review on our hotel. I apologize if the charges for parking and internet were unexpected; we do charge for the amenities in order to keep our room charges as low as possible for those who may not choose to use them. We're glad you enjoyed your stay overall and we look forward to host... More 

Hotel Review Summarization

What travelers say

  • Room service(14)
  • Club lounge(11)
  • Center city(6)
  • Very good(6)
  • Front desk staff(4)
  • Very nice(3)
  • Art museum(3)
  • Great location(3)
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Pool/beach area (1)
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Hotel & grounds (2)
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Room/suite (3)
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Pool/beach area (1)
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Other (1)
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