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All 83 Philadelphia hotels

Sheraton Philadelphia Downtown Hotel

3.5 of 5 Hotel   |   201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103 (City Center West)
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Sheraton Philadelphia Downtown Hotel
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Ranked #51 of 83 Hotels in Philadelphia
A recent review
4 of 5 stars reviewed 2 days ago
Dontknow125 Plainfield, Connecticut
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1,608 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Plainfield, Connecticut
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was my first visit to Philadelphia and I was pleasantly surprised at the size of this hotel upon arriving in the city. Overall my experience here was wonderful. The front desk staff I spoke with were pleasant and helpful. I was pleased with the amenities in my room and I had a great view from my room as well.... More 

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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

We stayed on SPG Points at the Sheraton in Philly on Halloween and the following night. There was a big party there that evening, so upon arrival there was great people watching. You can self-park for a little less than valet- easy enough. Upon check-in, we had booked two double rooms based on point restrictions, but I asked if they... More 

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

My stay at this location was great. The service was nice and quick. ASIA OWENS was amazing. She was very welcoming, and even gave me a nice birthday card. This was a very nice experience, and is definitely somewhere I will be stayin at in the future.

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1 review
5 of 5 stars Reviewed 1 week ago

On two occasions, in a very friendly and professional manner, Sheila went above and beyond to answer my questions and respond to my requests. She was particularly helpful with regard to room service and wifi access. She is a testimony to the Sheraton brand. We will be back.

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Fort Worth, Texas
2 reviews
3 of 5 stars Reviewed 1 week ago

The staff at this hotel is awesome. Stella working in the Star Bucks has the best customer service ever! It was much appreciated. The free breakfast was really nice too. However, the hotel is dirty with very stained carpet and walls. The staff is 5 stars. The hotel is 2.5

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Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear 1Namaskar, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We are delighted you took the time to point out the individual team members who made your stay memorable. We will certainly look forward to addressing your feedback on the overall cleanliness of the hotel. We hope to connect with you again soon. Safe travels, Jennifer Tang... More 

Marion, Indiana
Contributor
14 reviews 14 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently stayed at the Sheraton Philadelphia Downtown Hotel. The lobby is really nice, clean updated and friendly. The carpet in the hallways are showing wear and the bathroom had paint peeling from a place on the wall. A friend of mine in another room noticed the worn out look. Heating system was inconsistent in the room also. The hotel... More 

Was this review helpful? Yes 1
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear johnbratcher, Thank you for your review of our hotel. You certainly highlighted a few areas for us to look into and we look forward to making any necessary improvements on our overall guest room condition. We hope we have another chance to host you in Philadelphia. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel More 

Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

If it wasnt for avril the desk clerk i probably would never return. She is friendly and her customer service i normally get from higher end hotels the other desk staff day and night are horrible (and thats my nicest word to use) if it wasnt for her i would have continue my visits at the westin down the street.... More 

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Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear ANDREA S, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We're glad Avril was able to make such a positive impact on your stay, we'll be sure to recognize her for her efforts! We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

I come to Philadelphia all the time, and I always stay at the Sheraton Hotel. I also check in with Avril. She is very knowledgeable about the hotel, how long you have to wait for your room, etc. I appreciate her honesty and don't even mind waiting, if I have to in fact wait for a room. I can honestly... More 

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Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Simply_Suki, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! Avril is truly one of our superstars and we look forward to recognizing her for another job well done. We can't wait to connect with you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel More 

Venice, Florida
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 1 week ago

I've stayed in this hotel twice over the past 3 years. One thing is very consistent, the lack of cleanliness everywhere. I've completed surveys after both visits, and I receive a canned response that they were not aware of the issues and would work to improve going forward. The hallways are dirty, with visible dirt on the carpet. The rooms... More 

Was this review helpful? Yes 3
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear BBVeniceFL, Thank you for your review on our hotel. Please accept our most sincere apologies for not meeting your expectations. Many of the cleanliness concerns mentioned are certainly not to our standards and we look forward to using your feedback to address them. We hope you give us another chance if you return to Philadelphia. Safe travels, Jennifer Tang... More 

Washington DC, District of Columbia
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I just completed a weekend stay at the Sheraton Downtown. Overall, I had a very pleasant stay. The hotel staff were courteous and helpful. As an SPG Platinum member, I received a nice upgrade to a Club Level room on the 25th floor with a beautiful view of the Franklin Institute and Philadelphia Museum of Art. The hotel is in... More 

Was this review helpful? Yes 1
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear MikeJet88, Thank you for your review of our hotel. Please accept our most sincere apologies for what you have experienced in the Sheraton Club Lounge; we certainly hold ourselves to a higher standard than what you have mentioned. Cleanliness of all of our guest areas and the back of the house are taken very seriously. We will share your... More 

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Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton

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