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Sheraton Philadelphia Downtown Hotel

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201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
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Sheraton Philadelphia Downtown Hotel
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Sheraton Philadelphia Downtown Hotel
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1,671 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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2 reviews
3 of 5 stars Reviewed yesterday NEW

There is no cozy place in the lobby- air blasts in from the doorways outside. I got a renovated room but the one chair in the room was basically in the way of the window and curtains. Comfy bed was good. But could hear neighbors through the walls.

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Berkeley Heights, New Jersey
Top Contributor
94 reviews 94 reviews
22 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is reasonably priced in an ok location (3 blocks to convention center, but need to walk 4 blocks in a different direction to get to decent restaurants). The lobby area is in decent shape but the rooms are a bit dated. This place is fine to stay at for a mtg at the convention center, that said, set... More 

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Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear lostinatlanta, Thank you for your review on our hotel. Please accept our most sincere apologies for not meeting your expectations. Many of the situations mentioned are certainly not to our standards and we look forward to using your feedback to address them. We hope you give us another chance if you return to Philadelphia. Safe travels, Jennifer Tang Assistant... More 

Columbia, Maryland
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Ended up booking through Hotwire for a great deal, only $99 for a room that would have been twice that booked direct. Thankfully, or else I would have felt a bit ripped off. Not too far out of the way, still well within comfortable walking distance to the convention center and center city, the Sheraton offers a comfortable middle ground... More 

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Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Jared M, Thank you for your review of our hotel. Please accept our most sincere apologies for failing to meet your expectations during your stay. It looks like we missed the mark in a few different areas and we will certainly use your feedback to address any deficiencies. We hope to see you again in the future. Safe travels,... More 

Vancouver, Washington
Top Contributor
145 reviews 145 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Not a big Sheraton guy as it is, so wasn't expecting much. Aside from the nice view from my room (21 st floor overlooking the parkway and art museum), the room was nothing special. Wouldn't stay unless necessary. Only stayed here since the rest of the hotels in town were booked solid

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Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear CPhi74, Thank you for your review of our hotel. We are disappointed that you didn't enjoy your experience more. Your feedback is appreciated, as it is a value tool for improvement. We hope we have another chance to connect with you. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel More 

Washington, DC
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 1 week ago

I went to the Sheraton to get a room in Philadelphia after the internet went down at the Windsdor Suites. Honestly, I have no idea why anyone would stay in this place. The lobby is sterile and uninteresting. The location of the hotel is uninteresting - all of the interesting spots in City Central are on the other side of... More 

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Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Bsch, Thank you for your review on our hotel. Please accept our most sincere apologies for not meeting your expectations. Cleanliness of all of our guestrooms and public areas are taken very seriously. Our Housekeeping team has used this feedback as a training tool to improve the quality of cleanliness of the guestroom. We hope you give us another... More 

New Jersey
Top Contributor
163 reviews 163 reviews
28 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here as it was an overflow hotel for a convention and the primary was fully booked. This hotel was more modestly priced than the other choices, and after staying here I can see why. It's run-down. My impression was that all the on-going renovation focus was given to the public common areas and not to the rooms. Not only... More 

Was this review helpful? Yes 1
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Hammbrook, Thank you for your review on our hotel. Please accept our apologies for what you have experienced lately; we certainly hold ourselves to a higher standard than what you have mentioned. We will share your comments with our team and make sure to make necessary improvements. We hope we have another chance to connect with you. Safe travels,... More 

Orange, Connecticut
Top Contributor
108 reviews 108 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

I took my sons there for spring recess. We went to the Franklin Institute, which was a very short and pleasant 5-10 minute walk from the hotel. The hotel is beautiful inside and out. The lobby is spacious and contemporary. The staff is helpful, friendly, and treat their guests as each person is a VIP

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Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear FFBIGDOG, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We are always thrilled when an experienced traveler such as yourself leaves us such reassuring feedback. We hope to see you back in Philadelphia again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel More 

Peterborough, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

So convenient for sightseeing . Great food . Will use this Hotel again.. The reading market was great for food etc ,and only a short walk from the Sheraton A member of staff was most helpful to us . Her name is Mary Mastrobuoni. She is a great asset to the Sheraton., and gave us advise on the places of... More 

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Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Cynthia A, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We're glad Mary was able to make such a positive impact on your stay, we'll be sure to recognize her for her efforts! We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel More 

Fairfax, Virginia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here because our Philly event had a block of rooms. If I had a choice, would've selected an alternate hotel. It's your standard high-rise, downtown hotel, lackluster charm. We didn't have a car during our stay, but from my understanding from others in our party, the parking fee was fairly outrageous, but I think it was a standard... More 

Was this review helpful? Yes 3
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear ValJ1996, Thank you for your review of our hotel. Please accept our most sincere apologies for failing to meet your expectations during your stay. It looks like we missed the mark in a few different areas and we will certainly use your feedback to address any deficiencies. We hope you give us another chance if you return to Philadelphia... More 

Alexandria, Virginia
Top Contributor
50 reviews 50 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff was very accommodating and friendly, the hotel is with in walking distance of the historic area, room was spacious, the bed perfect, no outside noise heard and they have a heated indoor pool & small child's pool. Good to note: *wifi is not free *parking is pricey: $36 a night

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Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear wildzootv, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad you had such a pleasant experience and hope to host you again in the future. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel More 

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