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All 84 Philadelphia hotels »

Sheraton Philadelphia Downtown Hotel

3.5 of 5
201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Hotel amenities
Sheraton Philadelphia Downtown Hotel
Ranked #42 of 84 hotels in Philadelphia
3.5 of 5 stars 739 Reviews
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739 reviews from our community

What travelers say about this hotel
  • Very nice(15)
  • Art museum(11)
  • Room service(11)
  • Great location(9)
  • Center city(9)
  • Flat screen(8)
  • Front desk staff(7)
  • Next morning(6)
  • Club lounge(6)
  • Clean and comfortable(5)
Traveler rating
    161
    219
    146
    112
    101
Only show reviews for Family (106) | Couples (155) | Business (227)
Date Rating
Santa Monica, California
Senior Contributor
24 reviews 24 reviews
Reviews in 13 cities Reviews in 13 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed May 28, 2012 NEW via mobile

Our stay at the Sheraton in downtown Philadelphia was a mix of the pleasant and not so pleasant. Check-in was efficient and I was given a room on a high up Starwood floor. I noticed that a layer of dust covered the furniture in the room and the toilet did not work. Although the view was nice I didn't want... More

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See 4 more reviews by Holymolyma for Philadelphia
Louisville, Kentucky
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 27, 2012 NEW

For the past several years I commuted from my home in the midwest to my company's office in Philadelphia, and I stayed at the Downtown Sheraton. Here is the straight scoop. First, if you are looking for a special place to stay while celebrating an anniversary or birthday, this is probably not it if you are looking for perfection rather... More

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See 2 more reviews by William P for Philadelphia
Las Vegas, Nevada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 26, 2012 NEW
1
person found this review helpful

The entire staff was very curteous and friendly. Shawn Zenszer, club lounge, conciege, was outstanding. He was friendly, curteous, and is an excellent good will ambassador for the Sheraton hotels and for Philadelphia. He provided stellar service.

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New York City, New York
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 23, 2012 NEW

Everything at this hotel seems slow and staff are nonexistent. Checkin was slow despite an empty lobby, room service doesn't answer, room is ok but ac is a noisy unit like the kind found in motels. This is my second stay and last was the same.

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Philip Marcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review
May 25, 2012

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. We will be sure... More

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Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 23, 2012 NEW

I stay at this property each time I am in Philadelphia. Each time it gets better. Better facilities, better staff, better service all around

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See 2 more reviews by Abtep for Philadelphia
Philip Marcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review
May 26, 2012

Thank you for your feedback. We appreciate your loyalty to our property. We look forward to always delivering that WOW factor to our guests. More

Asbury Park, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed May 22, 2012

Was attacked and lost my wallet. They would NOT let me in my room--for over an hour--even though my dog was there and they had INNUMERABLE ways of identifying me. One security guard walked away and just never returned. The other acted like I was a criminal. Finally, they accepted a picture of me on my facebook page (despite that... More

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New Jersey
Senior Contributor
29 reviews 29 reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 20, 2012
1
person found this review helpful

The Sheraton Downtown Philadelphia is precisely what you would expect for a large, business focused property. The lobby is large and vibrant, the staff is very helpful and the hotel has the ordinary amenities of a large downtown hotel. My room was smaller than average, but well appointed and clean. Bathroom was clean, but could have used some updating (new... More

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New York City, New York
Senior Contributor
42 reviews 42 reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 19, 2012

Stayed a Thursday night in Sheraton Downtown for a short business trip in Philly. It was the only decent business hotel I could find in Center City for under $210 pre-taxed. Location was great - right next to the Sts. Peter & Paul Cathedral and just a few steps from the Comcast building and Logan Square. Hotel was a bit... More

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Philadelphia, Pennsylvania
1 review
2 of 5 stars Reviewed May 19, 2012

The Sheraton Philadelphia Downtown Hotel is located in a fairly decent part of Philly. This hotel offers access to the Pennsylvania Convention Center, Drexel University College of Medicine, City Center, and the Broadstreet Line all within walking distance. The staff within the hotel reflect the general attitude of the city, where interactions with them could be friendly or quite cold.... More

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Brooklyn, New York, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 18, 2012

Only spent one night in town to catch a concert with wife. Room was clean and comfortable, and concierge was friendly and helpful. Good location too!

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Additional Information about Sheraton Philadelphia Downtown Hotel

  • Sheraton Philadelphia City Center Hotel
  • Sheraton Philadelphia
  • Sheraton City Center Hotel
  • Sheraton Hotel Philadelphia
  • Sheraton Philadelphia City Center
  • Philadelphia Sheraton
  • Sheraton Hotel Phila
Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Price Range: $$

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Sheraton Philadelphia Downtown Hotel
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