This hotel should be 2 stars at best. The rooms (and most of the hotel) are dark and musty. Air conditioner blew mold and dirt all over the bed. Stains everyonwhere in the carpet and linens. Toilet cut on and off all night. Remote was broken. Housekeeping did not restock anything during my stay. I have never been in a... More

While this hotel may not be quite four stars in terms of rooms and common areas it exceeded my expectations. We arrived around two on Friday and were promptly checked in despite the hotel being sold out for a medical convention. The desk staff was friendly and efficient as were all the staff I encountered during my brief stay. The... More

The Concierge Mary Mastrobuoni offered the most professional service I have ever received at a hotel. She was extremely friendly and helpful and was just the beginning of the warm hospitality I received from the hotel staff.

Having stayed in this hotel for a week, I got to know it pretty well. It's ok. It's actually pretty average. If you are in town for a convention, try and stay in the Lowes or the Marriott for ease of access. It's actually about a 10 minute walk from the convention centre. Its also a little tired, in another... More

The room was fab the staff was excellent very clean nice cozy! Would highly recommend!we wre so pleased of the ease of finding the hotel parking was fantastic we get off elevator turn corner there it is our car! Will definitely come back in future! Food excellent!

Wow. Sheraton - you left me (almost) speechless this time. I am an avid SPG member, and have stayed at more SPG properties this year than in any previous year. So please hear these comments as something constructive, and do not get defensive. Quite frankly - this hotel stay was horrible. Since I tend to be a glass-half-full person, I... More

Stayed there for couple of nights during a business and leisure trip. Rooms are clean as expected, luxurious with a nice view on the city. Location is the best part walking distance from almost every shopping and entertainment street. No much action in the hotel itself with few normal restaurants.

Stayed just one night in a Club room. Nice size room with average amenities. Included free bottled water in the club room, which is a nice touch. Also access to the club lounge for evening snacks/hot and cold, and breakfast. Location was center of Philly near city hall. Very helpful staff and nice lobby bar. Restaurant selection was not that... More

We stayed at the hotel as part of a quick getaway from NYC to see the Barnes collection. As usual, I wanted to stay at a SPG chain because of past good experience, so I am overall disappointed by the poor service at this hotel. Pluses: The hotel is very convenient for the Barnes Museum and well situated enough that... More