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All 83 Philadelphia hotels

Sheraton Philadelphia Downtown Hotel

3.5 of 5 Hotel   |   201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103 (City Center West)
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Ranked #52 of 83 Hotels in Philadelphia
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1,626 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Israel
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I stayed 1 night at the Sheraton ( weekend) The hotel's location is very good not far from all attractions. The parking is very convenient and cost 20 per day ( you can go out and back) The stuff is very kind and helpful The rooms are big, comfortable and nicely decorated. The air condition was a little bit noisy... More 

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Nashville, Tennessee
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is beginning to show signs of age, but the quality of the service received; front desk, restaurant, and housekeeping were phenomenal. Rooms were clean and well maintained, and the bedding was very luxurious. This property is centrally located in downtown Philadelphia, and is a quick (and cheap) cab or Uber ride to many local attractions, restaurants, and historical... More 

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Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Brent R, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had such a great stay - we can always count on our team to make our guests more comfortable. We hope to see you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel More 

Arlington, Virginia
Top Contributor
137 reviews 137 reviews
79 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel is located conveniently. A large hotel - some areas in need of updating. At check in I was not advised that there was a club lounge or that the club lounge was under renovation - as a platnium member I'm generally advised of this amenity. After hearing from a collleage that there was a temporary club lounge off... More 

Was this review helpful? Yes
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear 150nightsperyr, Thank you for your review of our hotel. Please accept our most sincere apologies for failing to meet your expectations during your check-in experience. It looks like we missed the mark in a few different areas and we will certainly use your feedback to address any deficiencies. We hope you give us another chance if you return to... More 

San Francisco, California
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago NEW

I stayed here for a conference. Staff was perfectly nice, so were the accommodations. So why the low score? I'm not a person who gets allergies much, but my eyes and nose both started pouring from the second I arrived. I had to leave my room a couple of times in the middle of the night to try to get... More 

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Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear keaneontravel, Thank you for your review of our hotel. We are disappointed that you didn't enjoy your experience more. Cleanliness of all of our guestrooms and public areas are taken very seriously. Our Housekeeping team has used this feedback as a training tool to improve the quality of cleanliness of the hotel. Thank you for staying with us and... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We were forced to stay in the club lounge due to bad snowy weather! This gentleman went out of his way to make us comfortable! His service was attentive and fast. He kept the room filled with yummy snacks and clean! He's a prime example of an exemplary employee. I've been in the service industry for 20+ years and he's... More 

Was this review helpful? Yes
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Elisaandparker, Thank you for your review on the Sheraton Philadelphia Downtown Hotel! As you can see from many other reviews, Brett is committed to exceeding expectations. We are glad that he did the same in this case. We hope to see you if you return to Philadelphia in the future. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We had an extremely kind, gracious host named Brett Churchill In the club lounge. His service was superberb and very helpful. The weather changed our plans and he went out of his way to get us food and make us feel at home....thank you Brett!!

Was this review helpful? Yes
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Angiealex79, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We're glad Brett was able to make such a positive impact on your stay, we'll be sure to recognize him for his efforts! We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel More 

Union City, New Jersey
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago

We specifically booked this hotel since it had a pool for entire family to enjoy (including 5 boys ages 2-6). We were informed upon check in that there was a fitness convention that was taking over the pool for the majority of the time. So the hotel was charging us as a guest plus earning extra money for renting it... More 

Was this review helpful? Yes
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear michellef16, Thank you for your review on our hotel. Please accept our apologies for your inconvenience during your stay. Please accept our most sincere apologies for not meeting your expectations. Many of the situations mentioned are certainly not to our standards and we look forward to using your feedback to address them. We hope you give us another chance... More 

Bloomington, Indiana
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

This Sheraton property is a little tired on some floors. I later learned that you need to stay on floor 22 or above for an updated room. Anything below floor 22 hasn't been touched and looks very tired (old carpet, scratches in the walls/doors along the hallways, etc). In contrast, the rooms on floor 22 and above are what I've... More 

Was this review helpful? Yes
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear MFEOwanderers, We are disappointed that you didn't enjoy your experience more. Your feedback is appreciated, as it is a value tool for improvement. We are in the process of completing the renovation and we are very excited to have a vibrant new product for all of our guests to enjoy. We hope that we get a chance to host... More 

Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Asia front desk was so sweet! Gave us tons of tips and welcomed us with open arms. Even if she was busy she went out of her way to ask us about our day and what were our plans and if she could do anything else! Housekeeper Rita Gorre is so sweet and great! She gave us extra water, and... More 

Was this review helpful? Yes
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear keb05241, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We are glad that you had such a great stay and we are delighted you took the time to point out the individual team members who made your stay memorable. We look forward to recognizing them! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia... More 

Gettysburg, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Went here for a weekend trip with two kids, husband and our dog. First off, the staff was great--very friendly, warm, and helpful. The hotel allows pets WITHOUT charging a pet fee so that was awesome. The location was great for our needs as the Franklin Institute and Academy of Natural Sciences were within walking distance for our 8 and... More 

Was this review helpful? Yes
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear piperdox, Thank you for your great review of our hotel. We are glad you enjoyed your stay and will certainly consider your feedback regarding the condition of our guest room. We hope to connect with you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel More 

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Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton

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