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Sheraton Philadelphia Downtown Hotel

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201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
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1 room 1 guest
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Sheraton Philadelphia Downtown Hotel
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Sheraton Philadelphia Downtown Hotel
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1,817 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Nice, France
Level Contributor
58 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed yesterday NEW

I truly hope I was in the worst guest room of the hotel... Otherwise this hotel should be taken down and rebuild from scratch. The corridors are old, and the rooms do not even feel clean. I am traveling a lot and I must say it is the first time I do not feel comfortable in a Sheraton hotel. My... More 

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1 review
1 of 5 stars Reviewed 2 days ago NEW

Really disappointed in hotel. Zero wifi connectivity and when I inquired one staff said weather interfered with wifi. It was sunny, 70 degrees and no humidity. Second staff said wifi is a problem when hotel is full. She hung up on me! I count on wifi availability for my work so feeling let down, misled, and mistreated by staff for... More 

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Titusville, Pennsylvania
Level Contributor
83 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

If you are looking for rooms decorated with elegant antiques and fabrics, this is not the place for you. But this hotel offers excellent service, spacious rooms with great views, comfortable beds, an indoor pool (can be crowded), and an excellent complimentary breakfast as well as afternoon snacks on the 26th floor where just the view is worth a visit.... More 

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Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

In 2014, we came to Philly for our anniversary weekend last August and LOVED it. It's right in the heart of the city and the staff was wonderful! From the front desk to the concierge staff.... I absolutely have ZERO complaints. We've since been back twice more (Feb/Aug), again for our anniversary and I'm planning on bringing my daughter in... More 

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Bengaluru (Bangalore), India
1 review
3 of 5 stars Reviewed 4 days ago NEW

Internet sucks here. Hotel is good. Staff is nice. Definitely a great place to stay. It right in the downtown. Recommend to stay but be ready to get internet alternatives else you will regret the stay. I had to stay multiple times because of work else would have chosen a different option.

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North Brunswick, New Jersey
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The GOOD The staff at the hotel is wonderful. It is clear that they all love their jobs and are very friendly and helpful (Bell Service, Starbucks, Check-In, Valet...). The rooms are clean, though not brand new, they are in great condition. It is evident the hotel keeps up with general maintenance. The hotel is not far from Rittenhouse Square... More 

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Los Angeles, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Sheraton stuck in the middle of downtown looking like nothing special. Just like a clam with its precious jewels inside. It all began with a late night check in of 2:00am, after being stuck in airports for more than 19 hours, tired. I need a coke. The machine ate my money, no coke no refund. This is the last straw,... More 

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Philly
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is an excellent hotel, it is just unfortunate that it's located on the BF Parkway with nothing really close for convenience. I am a Philadelphian and I like to be able to walk to or have other access to any amenity that I want. The hotel, depending on the price you pay for a room, will make sure you... More 

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Atkinson, New Hampshire
Level Contributor
4 reviews
2 of 5 stars Reviewed 1 week ago

I stayed at this hotel on business travel this week. The location is excellent and just a couple blocks from my work location. The staff is very friendly and helpful. I stayed on the 18th floor (room 1824). The carpeting in the room was stained, did not lay flat in a few sections and was extremely worn in need of... More 

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Lancaster, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

I've been visiting this hotel Monday - Thursday for about a month now and I'm continuously impressed by the level of service and friendliness of the staff. Arvel Hall (Front Office - Awesome), Greg Hudson (Bar - Awesome), Asia Owen (Front Desk - Rockstar), Whitney Hamaday (Front Desk - Rockstar) and a host of others (Wynton, Ranita and Sheila) consistently... More 

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Hotel Review Summarization

What travelers say

  • Room service(14)
  • Club lounge(11)
  • Center city(6)
  • Very good(6)
  • Front desk staff(4)
  • Very nice(3)
  • Art museum(3)
  • Great location(3)
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309 photos of this hotel

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Other (68)

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Hotel & grounds (2)
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