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All 84 Philadelphia hotels

Sheraton Philadelphia Downtown Hotel

3.5 of 5 Hotel   |   201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103 (City Center West)
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1,371 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Atlanta
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

I spent three nights at this hotel while in town for a volleyball tournament. They knew we were coming, even had a welcome sign for us with the name of the tournament featured in the lobby. The hotel was packed with teenage athletes and their families by the hundreds, so I know their resources were stretched. However, it took me... More

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New York
Contributor
19 reviews 19 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The best thing about this hotel is its convenient location. It's within walking distance of the Convention Center, tourist attractions, and even the train station (about 10 minutes). I was also pleased with the service. Everyone I came across was pleasant and helpful. I was upgraded to a room on the club level, and the breakfast provided in the lounge... More

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1 review
1 of 5 stars Reviewed 5 days ago NEW

This was the worst hotel I have ever stayed at.... I'm a Starwood SPG member and I don't know why Starwood Hotels would have this property among them. First of all, It seemed that the front desk was way under-staffed as I had to wait about 35 minutes to even check-in. I finally get to the desk and all I... More

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Mendota, Illinois
Contributor
18 reviews 18 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently stayed at the Philadelphia Sheraton Downtown Hotel. Room was fairly average, nice size for a downtown hotel and the bed was comfortable. Decor was a bit worn but no major issues with cleanliness. Check-in into the hotel was very poor. Front desk was overwhelmed and need more staffing. The hotel was full that night, but it really is... More

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Colorado Springs, Colorado
1 review
4 of 5 stars Reviewed 1 week ago

I travelled to Philadelphia for business this January and had a great experience at the Sheraton Downtown. My return flight was cancelled due to a nasty storm, and I ended up staying an extra day. The hotel was very accommodating. The concierge, Mary Mastrobuoni, was especially helpful, and her restaurant recommendations are spot-on. If I return to Philly in the... More

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Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Jennifer J, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We're glad Mary was able to make such a positive impact on your stay, we'll be sure to recognize her for her efforts! We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager More

Zurich, Switzerland
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a 3 nights stay at the hotel and it was simply great. Very good price for the room size and its location only 5 mins from the city center. For the Liberty bell etc it was a 15 mins walk, about the same to the area with lots of bars/restaurants. The room was clean, service at the reception... More

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Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Geza S, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad you had such a pleasant experience and hope to host you again in the future. Safe travels, Jennifer Tang Assistant Front Office Manager More

USA
Top Contributor
430 reviews 430 reviews
127 hotel reviews
222 helpful votes 222 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Sheraton is definitely better than what I was expecting. I stayed several years ago and don't remember it being as nice as it is. The staff- Generally fantastic! My first greeting at the Front Desk (tall guy, maybe named Hamid?) was very friendly for it being morning! This did not quit as all the rest of the Front Desk... More

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Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear GlendaleCA, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We are always thrilled when an experienced traveler such as yourself leaves us such reassuring feedback. We hope to see you back in Philadelphia again soon! Safe travels, Jennifer Tang Assistant Front Office Manager More

Rochester, New York
1 review
4 of 5 stars Reviewed 2 weeks ago

I want to extend a shout-out to Candace, a housekeeper, during our recent stay for the annual AERA conference in Philadelphia. I had a migraine and absolutely needed sleep and quiet. Candace expressed her concern and did not pressure us to get out of the room so she could clean (which has happened to me at other hotels as I... More

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Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Stephanie W, Thnak you for your wonderful review of the Sheraton Philadelphia Downtown Hotel. We're thrilled that Candace was able to make such an impact on your stay and look forward to recognizing her. We hope to see you again soonr! Safe travels, Jennifer Tang Assistant Front Office Manager More

New York City, New York
Contributor
16 reviews 16 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have never been so disappointed by a SPG group hotel as much as with this one. The rooms are old and smell damp/moist. The hallways even more so. I am not exaggerating but as I stepped out of my room on the 16th floor this morning, the damp/moldy smell was so overbearing that I thought of complaining right away!... More

Was this review helpful? Yes 2
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear PM-DEL-82, Thank you for your review of our hotel. Please accept our most sincere apologies for failing to meet your expectations during your stay. Many of the situations mentioned are certainly not to our standards and we look forward to using your feedback to address them. The hotel will begin renovations of our guest rooms and corridors in the... More

London
Contributor
16 reviews 16 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Other reviews describe this hotel as "tired" and they are spot on: the room was dowdy and the carpet has a feeling and appearance of ingrained dirt. The bathroom likewise- a mixture of the 1970s style décor and poor sense of scale. In all, not a hotel I would wish to return to

Was this review helpful? Yes 1
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Chris H, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We are dissapointed that we were unable to meet your expectations during your latest visit. The hotel will begin renovations of our guest rooms and corridors in the next few months and are very excited to have a vibrant new product for all of our guests... More

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Additional Information about Sheraton Philadelphia Downtown Hotel

Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton Philadelphia
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Sheraton Philadelphia City Center
Philadelphia Sheraton
Sheraton Hotel Phila
Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Official Description (provided by the hotel):
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 
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