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Sheraton Philadelphia University City Hotel

3.5 of 5 3549 Chestnut Street, Philadelphia, PA 19104
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Sheraton Philadelphia University City Hotel
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Sheraton Philadelphia University City Hotel
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490 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Philadelphia University City Hotel
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Jersey City, New Jersey
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

My husband and three friends stayed during the Philadelphia marathon weekend this year. We only stayed one night and our room was very clean and comfortable. The staff was very knowledgeable about the transportation logistics for the runners staying at the hotel, from race information pick up to the early morning transportation. The light rail was just around the corner,... More 

Was this review helpful? Yes 1
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear TifffromNJ, We truly appreciate you taking the time to post your experience with us! We hope to see you next year for the marathon! Sincerely, More 

Monrovia
1 review
2 of 5 stars Reviewed 3 weeks ago

Booked a junior suite with "separate living room" and access to club lounge. We were traveling with a baby and thought the extra $$ would buy us extra sleep. We were wrong. First, the lounge was closed until 1 December. This was not written anywhere on the SPG site, nor did the front desk person tell us about this when... More 

Was this review helpful? Yes
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear universalrooster, Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet your expectations nor our high levels of service standards. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed on one of the Sheraton Club Level floors (18th) and went upstairs to the Club Room for breakfast on Saturday, Nov. 22nd. The chef (Marlene) prepared one of the best omelets that I've ever had. She was extremely professional and is a great cook!!!!

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Cocoa, Florida, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff was wonderful! The breakfast in the morning was amazing and everyone was so nice and helpful. Chef Marlene was awesome! All of the staff were extraordinarily lovely. The front desk staff should take lessons from the club lounge! There people skills down there are terrible.

Was this review helpful? Yes
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Caroline R, We are so glad you enjoyed your stay at our hotel. Comments and feedback are most often shared when in the negative form, so it is a pleasure to share these motivating statements with our staff whenever we have the opportunity. We hope to host your stay again soon! Sincerely, More 

La Jolla, California
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel has obviously been around for a long time - you can tell the upgrades have just been layered on - at some point they will need to tear the whole thing down and start fresh. But it's nice enough for a great location if you are visiting Penn. The bar/restaurant in the lobby is convenient too. The staff... More 

Was this review helpful? Yes
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Fran S, We truly appreciate you taking the time to post your experience with us! We look forward to welcoming you back in the near future. Sincerely, More 

1 review
4 of 5 stars Reviewed 5 weeks ago

Reserved 10 rooms with many changes and the staff was extremely accommodating in handling all my adjustments.. Every one was very pleasant , front desk, reservations, housekeeping the concierge club. . You really felt like everyone was there to helo.Rooms were comfortable. Would have rated a 5 if the parking spaces weren't so tight and the very long wait for... More 

Was this review helpful? Yes
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Kim T, Thank you kindly for sharing your positive experience at our hotel. We pride ourselves on making every guest experience an enjoyable one and are thrilled when we receive feedback that enables us to know we have succeeded. We truly appreciate it. Sincerely, More 

Los Angeles, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2014

Being in the heart of campus life is the biggest selling point of this hotel to me… with many charming restaurants & cafe's just footsteps away. But I also find the staff to be exceptionally attentive and warm. My fav suite on the Club floor gives me a view over UPenn and a clean place to rest deeply after long... More 

Was this review helpful? Yes 1
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear UPennParent, We truly appreciate you taking the time to post your experience with us! We look forward to welcoming you back in the near future. Sincerely, More 

Philadelphia, Pennsylvania, United States
1 review
5 of 5 stars Reviewed November 13, 2014

I planned a corporate event here this month for 200+ guests and I can't say enough great things about the event planning team. They did a phenomenal job with everything, including the last-minute A/V needs we had (our speaker could no longer make it and ended up Skyping in from India to present). The food and accommodations were phenomenal. I... More 

Was this review helpful? Yes
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear JamieD, We truly appreciate you taking the time to post your experience with us! We look forward to hosting your next event with us! Sincerely, More 

London, United Kingdom
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed November 10, 2014

You get the picture. The hotel is well located for all university life, it's just that it needs someone to sweep in and give it a refresh in some areas. My overwhelming feeling up on the 20th floor ( The Club floor remember ) was of brown. Brown carpets,brown furnishings and brown wallpaper. No complaints at all about my super-comfortable... More 

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Pottstown, Pennsylvania
1 review
3 of 5 stars Reviewed November 9, 2014

The hotel is really average. Would I book my own parents in it? Sure. However, there's not enough attention paid to the details. In my room, the tub trickled water constantly unless you really shut the water off tightly. The metal sink fixtures had clearly had the heck scrubbed out of them with something that had left them scratched. Both... More 

Was this review helpful? Yes
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear rkylejones, Thank you for the great feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences. Our management and engineering teams are reviewing our inspection procedures to ensure these types of issues are taken care of prior to a guest staying in the room. It is... More 

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Additional Information about Sheraton Philadelphia University City Hotel

Address: 3549 Chestnut Street, Philadelphia, PA 19104
Phone Number:
Location: United States > Pennsylvania > Philadelphia > University City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Philadelphia University City Hotel 3.5*
Number of rooms: 316
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Also Known As:
Sheraton Philadelphia University City Resort
Philadelphia Sheraton

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