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Sheraton Philadelphia University City Hotel

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3549 Chestnut Street, Philadelphia, PA 19104
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Sheraton Philadelphia University City Hotel
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695 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Olympia, Washington
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed yesterday NEW

Did we get the worst room in the place? There's obviously been water leaking in the ceiling. The ceiling is cracked and dis colored in several places in the room and bathroom. One 3 foot long gash in the room is especially ugly with little or no effort to improve its appearance. Bare boards are screwed into the frame above... More 

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Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Super convenient to UPenn and Drexel campuses. Made moving in our daughter into school a breeze. Excellent room attendant staff. Everything went without a hitch. The Asian (Chinese) restaurant in the lobby is also excellent. Definitely try the dim sum.

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Orlando, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This was our first ever family reunion so we were more than excited. Being the President of the committee, I wanted this event to be extra special...and it was. The entire process from start to finish was impeccable. Our Event Manager, Latrina Ferguson, was professional and knowledgeable. She assisted with planning a great evening and was always available for me... More 

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Scottsdale, Arizona
1 review
5 of 5 stars Reviewed 1 week ago

We were generously upgraded to a club level room and thoroughly enjoyed the club room. It was a decent breakfast with one hot food item every morning. We were never around for the afternoon reception but it is nice that it is made available. We especially appreciated the waters that were available to us. After full days of moving our... More 

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1 review
4 of 5 stars Reviewed 1 week ago

Great hotel for a university visit to upenn. Staff are helpful. It's walking distance from upenn. They have a nice bar and restaurant on the ground floor Convenient parking for usd 25 for a day The property is a bit old but it's been maintained extremely well. Nice and clean!

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Bethlehem, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

We used the Sheraton University City for a National Convention. The meeting room layout was truly fantastic for our needs. Everything was within a few seconds walk - main session rooms, breakouts, board rooms, and staging rooms. We had tons of space to conduct our various sessions. Most of the things we had discussed with the hotel in advance were... More 

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Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I visited on 8/17 for one night of business meetings. My check I was fast and efficient. They also provided directions to the parking garage. The room seem newly renovated with a very comfortable bed. Check out was a breeze and I will certainly return.

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Jocko, Thanks for your excellent review. We look forward to seeing you again soon. Best regards Joe Kelly General Manager More 

Hazleton, Pennsylvania
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is located in a university city so it's in a college neighborhood. There is also at least one big hospital. Walkable pizza places and wawa across the street. -Pool was definitely best park of being there. I booked this hotel because it looked like one of the nicest pools I was finding in the Philly area and it... More 

Was this review helpful? Yes 1
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Rochelle, Thank you for sharing your Tripadvisor review from your recent stay. I'm sorry there were some parts of your experience that didn't meet your expectations. I am glad to hear that we will have a chance to welcome you back and I hope we will deliver the guest servise you expect from Sheraton. Best regards Joe Kelly General... More 

New York City, New York
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Amazing service and the staff was so attentive with our dog and his needs. It is so nice to find a hotel that is not only pet friendly but on point with guest services. The Housekeeping Department Attendant ROCKS!!!

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Kevin, Thanks for your 5 POINT review on Tripadvisor. We are indeed pet friendly as well as people friendly!. Our housekeeping team will appreciate your compliments and we look forward to your next visit with us. All the best Joe Kelly General Manager More 

Chicago, Illinois
2 reviews
2 of 5 stars Reviewed 2 weeks ago

This was a points redemption reservation, and an attempt by my husband and I to enjoy a nice and long-awaited vacation in the city. Our flight was delayed and we arrived at the hotel very late, after midnight. When we checked into the hotel the computer systems were down and we were not offered any platinum amenity or special treatment... More 

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Laura E, I'm sorry that you and your husband had to endure a difficult night during your stay due to the fire alarm. We know how jarring a fire alarm is in the late night hours and how much disruption it causes for our guests. I hope we can welcome you back on a future trip to Philadelphia so... More 

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