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Sheraton Philadelphia University City Hotel

3.5 of 5 3549 Chestnut Street, Philadelphia, PA 19104
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Sheraton Philadelphia University City Hotel
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Sheraton Philadelphia University City Hotel
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490 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chevy Chase, Maryland
1 review
5 of 5 stars Reviewed 1 week ago

We were in for the Philadelphia Marathon and needed two extra rooms and the entire city was sold out. Ms. Tammy Rose found us two rooms in the Sheraton and could not be more courteous. Her service was outstanding and she made what could have been a disaster into a very pleasant stay. I would definitely come back to this... More 

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Ithaca, New York
Top Contributor
52 reviews 52 reviews
17 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a great experience at this hotel. It is conveniently located to attend events at UPenn, but it has easy access to downtown too. Attendants were always polite and helpful and rooms are spacious and comfortable. They don't offer breakfast, but a local Cafe can deliver it in you room for average prices. Complimentary wi-fi worked well in the room.

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear GustavoTourist, We truly appreciate you taking the time to post your experience with us! We look forward to welcoming you back in the near future. Sincerely, More 

San Francisco, California
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall great experience here! Employees were friendly and helpful, from the front desk to housekeeping! They helped get me a shuttle to the airport, so that I didn't have to pay a fortune in cab fare. Rooms were clean and beds were super comfy! We happened to be visiting as they were in the midst of renovations...on the floor above!?... More 

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear KimE, We truly appreciate you taking the time to post your experience with us! It is nice to hear that our team members from all departments provided you with friendly and helpful service. We are undergoing some exciting changes to enhance our services and hotel. We look forward to welcoming you back in the near future so you can... More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

Chef Marlene was particularly good at preparation of the egg omelet and superior customer service. I am most pleased at her quality of service. The hotel room was quite nice. The people at the front desk exhibited friendly and timely service.

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear BJMatthew, We are so glad you enjoyed your stay at our hotel. Comments and feedback are most often shared when in the negative form, so it is a pleasure to share these motivating statements with our staff whenever we have the opportunity. We hope to host your stay again soon! Sincerely, More 

London, United Kingdom
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Booked here for business trip due to location. If your not working at U Penn or Wharton then perhaps downtown is best. Anyhow the room was big enough, clean and comfy. Staff friendly and helpful. Slight confusion on when laundry would be returned and room service odd with 2 private restaurants servicing . I wanted the pizza menu but could... More 

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear JGN1970, We truly appreciate you taking the time to post your experience with us! We look forward to welcoming you back in the near future. Sincerely, More 

Sydney, Australia
Senior Contributor
42 reviews 42 reviews
38 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for a 1 night stop over in Philly and this was a decent value option and all we needed. It isn't that close to the city sights if that is what you're after but is a short taxi from the station. The staff were friendly and the hotel was comfortable enough. However the room showed some signs of... More 

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear AJ1189, Thank you for taking the time to review our hotel. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. Please feel free to contact us at sheraton@sheruniv.com or 215-387-387-8000, ext. 627 so we can... More 

Philadelphia, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My boyfriend and I stayed at this property for two nights. We both thoroughly enjoyed our stay. Our room was spacious and very comfortable. The wifi was free and we had no issues with the connection. The lobby was pleasant and cozy; we enjoyed sitting by the fireplace. We used public transportation to travel to and from the hotel. The... More 

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear SarasJournies, Thank you kindly for sharing your positive experience at our hotel. We pride ourselves on making every guest experience an enjoyable one and are thrilled when we receive feedback that enables us to know we have succeeded. We truly appreciate it. Sincerely, More 

Sao Paulo, SP
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good location near UPenn and Drexel University. The room was clean with a nice view. For me a mini fridge would be helpful. The staff was friendly. Near hotel there are cheap options to eat as the restaurant Così that had soups and fruit as options. Also very close is a mini-market which is very useful.

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Margareth F, We truly appreciate you taking the time to post your experience with us! We look forward to welcoming you back in the near future. Sincerely, More 

1 review
4 of 5 stars Reviewed 2 weeks ago

If it's your first time to the hotel and you have a car, it's tricky to find the entrance. There's no valet, no place to pull over by the front street entrance, and if you miss the street entrance (which we did) the one-way streets will mean you have to loop several blocks to find the parking garage entrance, which... More 

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear hrichmond33, We are so glad you enjoyed your stay at our hotel. Comments and feedback are most often shared when in the negative form, so it is a pleasure to share these motivating statements with our staff whenever we have the opportunity. We hope to host your stay again soon! Sincerely, More 

Northampton, Pennsylvania, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My daughter and I stayed here one night in Dec 2014 prior to an appt at UPenn on Market Street. It was within walking distance to the doctor and in the same neighborhood as UPenn and Drexel. What I did not realize when booking is that the hotel allows dogs. Unfortunately my daughter and I both have allergies to most... More 

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Additional Information about Sheraton Philadelphia University City Hotel

Address: 3549 Chestnut Street, Philadelphia, PA 19104
Phone Number:
Location: United States > Pennsylvania > Philadelphia > University City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Philadelphia University City Hotel 3.5*
Number of rooms: 316
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Also Known As:
Sheraton Philadelphia University City Resort
Philadelphia Sheraton

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