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Sheraton Philadelphia University City Hotel

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3549 Chestnut Street, Philadelphia, PA 19104
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1 room 1 adult
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Sheraton Philadelphia University City Hotel
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808 Reviews from our TripAdvisor Community

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Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Went to Phila this past weekend to meet some old friends for dinner and stayed at Sheraton University by Univ of PA. What a nice, comfortable, clean hotel! Nicely renovated too and the staff were all very friendly, professional and helpful. It didn't matter where we were in the hotel, if we encountered any staff member, they always were the... More 

Helpful?
1 Thank rep0079
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The accommodations and Customer Service were exceptional. My daughter attends Drexel University and we live in Upstate NY. Our recent trip was to accompany our daughter during her orthopedic surgery from a sports injury that took place at practice. During a very stressful time, the Sheraton team helped us change our reservations and travel schedule that was impacted by the... More 

Helpful?
1 Thank Tim0302
Doylestown, Pennsylvania
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Just spent the night at the Sheraton,Old City, and was very pleasantly surprised! The hotel itself was very open and contemporary.Really nice lobby, with a restaurant and bar. Our room was nice decorated, and spacious. The king bed was very comfortable. The bathroom was a bit small, but well done with great amenities! The staff really was excellent! The gentleman... More 

Helpful?
Thank Maria J
Lansdale, Pa
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 1 week ago

Although the service was okay and the hotel was beautiful, I cant sleep with roaches. My son was staying with me because we were attending CHOP daily for medical reasons. A charity paid our bill but it is unacceptable no matter what.

Helpful?
Thank Nerak627
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Nerak, I'm sorry that you experienced an issue with your room . It's important that we get more information from you to follow up on your comments. Please reach out to me directly at (215) 387-8000 EXT 600. Thank you. Joe Kelly General Manager More 

Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have been lucky enough to do a lot of travelling. I can say I have never had a better experience checking into a hotel. Ron meet me at the front desk, answered every question before I asked, and made adjustments to my room. I come to Philadelphia often, and am very happy to have found this place( my wife... More 

Helpful?
1 Thank Kmr8298
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi KMR, We are so glad you enjoyed your stay and it sounds like we have a new regular guest when you make your Philadelphia trips. Thanks for recognizing Ron at the front desk for his great service. We will look forward to having you stay with us again soon. Best regards Joe Kelly General Manager More 

Philadelphia, Pennsylvania
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I work at the hospital down the street and I booked a room here for the blizzard. The staff were pleasant. The rooms were clean. The halls were quiet! It worked out well for a close place to stay while I had to work.

Helpful?
Thank Megan F
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello Megan, The snowstorm last weekend was quite a challenge. We are so glad we could make you warm and comfortable even though you had to work through the weather. Thanks for sharing your compliments. All the best Joe Kelly General Manager More 

Leipzig, Germany
Level Contributor
112 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've been on a 3 nights stay on December in Pennsylvania for a short business trip. I was lucky this time. This is a very, very fine hotel. In fact, this is the kind of a place travellers seek, but seldom find at a first glance. It's a short cab ride from Amtrak 30th St. station, easily reached on foot,... More 

Helpful?
1 Thank Schwartzkopf_Reiser
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Reiser, WOW! What a wonderful review that sums up all the good things about the SHeraton University City. We couldn't add anything more, except, thank you and please come see us again soon. Thank you again Joe Kelly General Manager More 

Baltimore, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel a few times and each and every time, it is amazing to me how accommodating, efficient, and friendly the staff is here. It is so refreshing to know this kind of service still exists. Great fitness center. You usually find the fitness center in a basement or a converted guest room, not at this... More 

Helpful?
1 Thank LPJohnson21201
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi LP, We thank you for your excellent review and pointing out the fine service you received from our team. You will be glad to know that we just this week replaced all of the equipment in our fitness center so it is now better than ever! We will look forward to your next visit. Sincerely Joe Kelly General Manager More 

Stamford, Connecticut
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was in town for a one day business trip and found the hotel to be extremely clean and staff to be very friendly. The hotel is in a great location within walking distance to many restaurants and the train station is a quick cab ride away. I would certainly stay again!

Helpful?
1 Thank CannoliMan
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello CannoliMan, We appreciate all the kudos! Our goal is always to be friendly and provide a clean room and all the services you expect from SHeraton. We are glad to know you enjoyed your stay and will be looking forward to your next visit. All the best Joe Kelly General Manager More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

This is my second time in this grand hotel and I must say each time I stay it's been excellent! The location is great and the hotel's staff is superb! I will definitely stay here again. With such a great location, clean and exceptional rooms, the Sheraton University Hotel is a winner all around!

Helpful?
Thank Angela W
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Angela. We could not be happier to read your AWESOME review! Please come back soon and thank you for sharing your compliments on Tripadvisor Best wishes Joe Kelly General Manager More 

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