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Sheraton Philadelphia University City Hotel

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3549 Chestnut Street, Philadelphia, PA 19104
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Sheraton Philadelphia University City Hotel
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638 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

My family and I stayed at the Sheraton Philadelphia University City Hotel and were pleasantly surprised by the kind staff and hotel amenities. We were upgraded to the Club level, which included a continental breakfast and omelet station on the 20th floor. Chef Marlene made delicious omelets! We thoroughly enjoyed our breakfast with a view and our stay at the... More 

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear lbenedetti822: It is wonderful to hear that you had the opportunity to experience our club level rooms and lounge! Thank you for taking the time to write a review about your experience with us. We truly value your feedback and hope to welcome you back in the near future. Sincerely, More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

Chef made delicious omelets Saturday morning. Wish they would do that every day in the Club Lounge! Room was nice... Located between Penn and Drexel. Wonderful views of the area. We stayed in a suite 2 rooms very comfortable. Lots to do within walking distance.

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Paul B: We are so glad you enjoyed your stay at our hotel. Comments and feedback are most often shared when in the negative form, so it is a pleasure to share these motivating statements with our staff whenever we have the opportunity. We hope to host your stay again soon! Sincerely, More 

Philadelphia, United States
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed at this hotel for a Bay City Rollers fan fest. I hostessed the fest along with two other ladies. The hotel staff did a phenomenal job dealing with our crazy group! The event room was lovely and set up perfectly! The staff was very friendly and always had smiles. The rooms were clean, with lovely views of the... More 

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Deborah and Elizabeth, We are so appreciative of your compliments on our hotel and all our associates. We enjoyed welcoming your group and happy to know that everything was perfect. Please come back again soon. Sincerely Joe Kelly General Manager More 

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago NEW

We booked a block for our wedding, with the help of sales manager LaTrina Ferguson. She was so friendly and responsive and the hotel was a great choice for us and our guests. My spouse and I enjoyed a junior suite, which was also great for getting ready/hair and makeup. The hotel's location was excellent for our guests coming from... More 

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello awr, Congratulations on your recent marriage. We are so glad we could host you and your guests on this very special weekend. Latrina was so excited to see her name mentioned in your comments! We appreciate hearing that you were so pleased with the accommodations and location here in University City. It is a great place for a weekend,... More 

Edison, New Jersey
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

In town to visit our daughter who is attending law school at Penn . The Sheraton University City is just 3 blocks from our daughter's apartment ,so convenient. It allows us to spend time at her apartment and then just a short walk to our room at the Sheraton . No car ,no taxi .

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Gary, We are so glad you could enjoy Father's Day here at PENN and also enjoy your stay at the Sheraton. Please some back soon. Thanks again Joe Kelly General Manager More 

New York
Contributor
19 reviews 19 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I have driven passed this location many times in my travels in Philly and decided to make this a nice business/leisure stay since I had real estate meetings the next day. Was very satisfied with the rooms, staff and location to get around. The parking is an additional fee which is the only downside but since I knew the area,... More 

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Mr Red, Thank you for choosing the Sheraton for your stay in Philadelphia. It's always great to have a guest try us for the first time and tell us they will be back. We look forward to your next visit. Best regards Joe Kelly General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

My stay here was fantastic. I was attending a conference at the University of Pennsylvania. I was within a block of the university. The hotel was lovely. The staff were exceptional. The concierge called and had a tour company bus come pick me up from the hotel. The shuttle took me to a double decker bus and I had a... More 

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Joan B, Terrific to read you comments that this is a GREAT hotel! Thank you so much. The double decker bus tours of Phialdelphia are indeed a fantastic way to see this wonderful and historic city. We look forward to welcoming you back soon and thank you for your compliments. Best wishes Joe Kelly General Manager More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

I was really happy with how clean my room was. The people that work there were very courteous to us crazy old women that came for a 40th reunion of the Bay City Rollers. The air conditioner worked great to combat the humidity that coming from the desert I wasn't use to.

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello Dawn, We had no idea the the Bay City Rollers had so many fans! You were a fun group and we are so glad you enjoyed your stay and a comfortable, clean hotel room with great air conditioning! Keep rockin' All the best Joe Kelly General Manager More 

Senior Reviewer
10 reviews 10 reviews
3 of 5 stars Reviewed 1 week ago

We chose the sheraton for the location by Penn ! The lobby furniture seemed a little worn and old ! There was always one or two elevators broken down ! The rooms were ok but just seemed they are getting worn looking !! Just didn't seem kept clean like most of the sheratons I have stayed in ! Good conscience... More 

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Sara, I'm sorry you were disapointed with your recent stay. Our elevator issue has been rectified but it did happen at a very busy stretch for us. Our lobby will be undergoing a major refresh later this year so I hope you will return and give us another try. Sincerely Joe Kelly General Manager More 

New York City, New York
1 review
4 of 5 stars Reviewed 1 week ago

Traveling with a large dog can be very stressful and many hotels are quick to turn you down. I stayed here with my 75 pound greyhound, Cooper and was very happy. Mind you, this is no small, quaint bed and breakfast, but it is clean, well run, reasonably priced, and close to green space (the U Penn campus). There is... More 

Was this review helpful? Yes
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear NickM, We are so glad that you and Cooper enjoyed your stay. Our location does work well for anyone travelling with a pet and it's also good to know that you found everything esle right with your hotel accomodations. Best regards Joe Kelly General Manager More 

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