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Sheraton Philadelphia University City Hotel

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3549 Chestnut Street, Philadelphia, PA 19104
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Sheraton Philadelphia University City Hotel
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Sheraton Philadelphia University City Hotel
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556 reviews from our community

Traveler rating
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136
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed yesterday NEW

The staff at the UCity Sheraton are very polite, professional, and went above and beyond to make sure the guests were satisfied. The property was very modern, clean and It was a pleasure to hold my event at this location. We will definitely bring our group back next year.

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Massapequa Park, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

They advertise it as a continental breakfast. Chef Marlene whips up amazing omelets with all the works and Sanjida Tanjila keeps the rest of the room clean and all the treats fresh She noticed that the table I was sitting at was unsteady. She came over with a piece of cardboard and fixed right away That is attention to detail... More 

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Boston, Massachusetts
1 review
4 of 5 stars Reviewed 2 days ago NEW

I have stayed at this hotel several times while visiting my son at the Penn campus. I have noted a real pickup in the quality of the customer service; everyone was great. Standouts include Samantha at the front desk, Chef Marlene, Sanjida, Tanjila and Margaret. The breakfast in the club lounge has also improved in quality.

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Randolph, New Jersey
1 review
4 of 5 stars Reviewed 2 days ago NEW

The hotel can use some refreshing but the quality of the service was first rate. I was given a room on the club level (probably to be isolated from the 400 high schoolers paticpting in the model Congress at Penn). Rooms were clean and spacious, beds comfortable, and a great location for parents of Penn students. Unlike many other hotels,... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW

Great lounge, good food and great service. Thanks to Chef Marlene for helpful and friendly service and a delicious vegetable omelet - very light and not at all oily - and thanks to Tanjila and Danjida for excellent, friendly, and woeful service with a smile.

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Montclair, New Jersey
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 2 days ago NEW

Location was very good. We were in Philadelphia for KindieComm, the annual conference of children's musicians at World Cafe Live. Hotel was very nearby the venue, and a nice walking distance on a good day. We called the desk to report an extremely slow bathtub and sink drain on 1st morning. This was not addressed by 2nd morning. Heat didn't... More 

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2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Our Charity SOAR used The Sheraton University City again. It was a huge success mostly due to the staff that was on hand the whole 3 days. I want to commend: Teresa Margaret Ricky Mark and Marta!! This staff was with us all along and waited on us hand and foot with smiles. They went above and beyond and it... More 

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Brookline, Massachusetts
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The front desk staff were exceptionally professional and friendly. The room provided a nice view of the city, and on the 14th floor there was very little city noise. Beds were comfortable. The only area for improvement was the heating / cooling system which ran a little hot at night, and didn't seem too responsive to temperature adjustments. The fan... More 

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear TanvirH, Thanks for your review and for taking the time to describe your recent stay. I'm sorry that the air-conditioning unit wasn't working quite right and our engineers will follow up in this room right away to fix it. Otherwise, it sounds like your interactions with our staff and our location on the PENN campus are an ideal fit... More 

New Fairfield, Connecticut
1 review
5 of 5 stars Reviewed 1 week ago

The Sheraton University City Hotel is where I stay when I travel to Philadelphia. The hotel is located near the University of Pennsylvania and a variety of restaurants. Upon arrival the front desk staff always greets you with a smile and does an excellent job to meet your every need. As you pass through the hotel the staff always has... More 

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Abigail C, Thank you for staying with us when you visited University City recently. It sounds like our team did a wonderful job providing the hospitality and service excellence that we strive for everyday. We're glad to know you will be back! Best regards, Joe Kelly General Manager More 

Brookline, Massachusetts
Senior Contributor
43 reviews 43 reviews
33 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel one night last week while attending a conference at Penn. The hotel was extremely convenient to the campus, well within walking distance to the libraries, where my conference was held. There were also a lot of coffee shops, restaurants, and stores nearby. After dark (beginning at 6pm), there was a strong Penn security presence in... More 

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi jpb19, We greatly appreciate your review after your stay with us last week. Our location does put you right in the center of the thriving campus neighborhood around PENN and Drexel. It's gratifying to know that our team made your stay so plesant and we look forward to the opportunity to welcome you back very soon. Thanks again. Sincerely... More 

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