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Sheraton Philadelphia University City Hotel

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3549 Chestnut Street, Philadelphia, PA 19104
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Sheraton Philadelphia University City Hotel
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651 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Miami, Florida
5 of 5 stars Reviewed 2 days ago NEW

We had a great experience with sisters Tanji and Sanji who worked on the 20th floor Club/Lounge area providing food and drinks. They were both very personable and made us feel right at home. Chef Marlene also made awesome omelest. Great and friendly service.

Was this review helpful? Yes
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Jodi, Thanks for sharing your review and for recognizing our great team members. They are the people who make a difference in delivering great service. We thank you for staying with us and hope we can welcome you again very soon. All the best Joe Kelly General Manager More 

Gettysburg, Pennsylvania
3 of 5 stars Reviewed 2 days ago NEW

I must tell you that I almost cancelled this trip. I went to your web site on June 22 and made reservations, gave credit card information and booked a room - or so I thought. When I called to confirm you had no record of it. Almost cancelled the trip altogether. Once I got there, everything went smoothly. I don't... More 

Was this review helpful? Yes 1
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Bobbie H I'm sorry to hear that you had an issue while booking a reservation. Please let me know if you had received a confirmation number when you made your reservation so we can look into this further. When you did I arrive we are so glad you enjoyed your stay. Please return soon. All the best Joe Kelly... More 

Nanjemoy, Maryland
Level Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here for a week while attending classes at the University . It is a few blocks walk to the university and to great restaurants. The restaurant in the hotel in Chinese which I found to be odd In a hotel, I don't eat Chinese so I cannot comment on that. The staff was friendly, rooms were spacious, clean... More 

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Lori. So many guests like yourself are so pleased with our location. We are happy that the Sheraton was a great stop for you during your visit to PENN and we look forward to having you back with us on your next trip. Thanks for sharing your compliments! Joe Kelly General Manager More 

1 review
4 of 5 stars Reviewed 3 days ago NEW

I loved the location, it was close to central city and close enough to the major highways but still a quiet location. The accommodations were excellent on the club floor after we moved. We did not realize the two queens room we originally booked only had two full size beds. The hotel upgraded us with no problem to the 20th... More 

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Clif, It is always very gratifying when a guest tells us that our staff helped to make their stay feel special. You're right about our great location. Please come back and see us again soon. Thanks so much for sharing your comments. Sincerely Joe Kelly General Manager More 

Pennsylvania
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We had a room on the 15th floor with a beautiful view of the city. The location is great; right on the edge of the University of Penna. Staff were very helpful in answering our questions about getting around. The room was clean. The bathroom was laid out well. But the beds were poor. The mattresses were thin and the... More 

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Mathchef, So glad you enjoyed your stay and the location of our hotel. We have reached out to you privately to get more information so that we can correct any issue you found with your bed. We're glad your room was otherwise up to your expectations. Please return soon. Best wishes Joe Kelly General Manager More 

Exton, Pennsylvania
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I chose this hotel because of its proximity to Drexel University. My husband and I stayed here the night before my graduation, and we were able to walk to the ceremony. This was important because it meant that we didn't need to worry about parking, which can be quite an issue in University City. The car was safely parked in... More 

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Marvina, Congratulations on graduating from Drexel ! We are so glad you enjoyed your stay. You can't beat this location if you're visiting PENN or Drexel which are both right outside our door. Be sure to come back for alumni weekend every year! Best of Luck! Joe Kelly General Manager More 

5 of 5 stars Reviewed 5 days ago NEW via mobile

Really, extraordinarily friendly, professional, and helpful service, great gym and pool, clean, comfortable rooms. Pretty much everything I'm looking for in a hotel like this. Why does tripadvisor force me to have at least 200 characters in my review? Well, there; now I do. 😏

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Christopher, You said it all in 200 characters! Thank you for letting us know how great your stay was. It's our goal every day at Sheraton to exceed expectations and we love to hear about it when we do! We hope to welcome you again soon. Sincerely Joe Kelly General Manager More 

New York City, New York
5 of 5 stars Reviewed 5 days ago NEW

Great staff, friendly and helpful! Everyone was very pleasant and accommodating to all our requests. Conveniently located near Penn's campus and if you're planning a conference, Marta, Deanna and Kamara were great with handling our last minute change requests from late registrants.

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello CharacterL, So glad you enjoyed your stay and a successful meeting at the Sheraton. It's a big job to manage a meeting and we are glad to know that Deanna, Marta and Kamara were able to help you run things so smoothly. We look forward to the opportunity to welcome you and your group next time. Thanks again Joe... More 

4 of 5 stars Reviewed 6 days ago NEW

Tanjila Afroz in the concierge lounge was consistently very attentive and pleasant. While staying for a conference, we frequented the lounge to gather and talk business as well as relax and enjoy some refreshments. Tanjila promptly attended to each guest, no matter how busy the breakfast area was. It was like seeing an old friend and it was refreshing to... More 

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Sydney, GREAT HOSPITALITY! That's what we strive to deliver. Thank you for recognizing Tanjila in our Club Lounge. She is part of a great team focused on friendly and professional service here at Sheraton. We appreciate your comments so much, Hope we see you soon. All the best Joe Kelly General Manager More 

Las Vegas, Nevada
5 of 5 stars Reviewed 6 days ago NEW via mobile

Here for a conference. Clean, polite staff. Great lounge: Tanjila Afroz the lounge host was fantastic! Breakfast and evening snacks were great. Bed was super comfy. Fitness center was nice. Enjoyed it all

Was this review helpful? Yes
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello Becks, So glad you enjoyed everything we have to offer here at the Sheraton. Travelling for a conference can be tiring and we were glad to know that our team, led by Sanjila, helped to make your stay a good one. We hope to welcome you back again very soon. Best regards Joe Kelly General Manager More 

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