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Sheraton Philadelphia University City Hotel

3.5 of 5 3549 Chestnut Street, Philadelphia, PA 19104
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Sheraton Philadelphia University City Hotel
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Sheraton Philadelphia University City Hotel
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524 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jerusalem, Israel
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars NEW

This hotel is highly recommended. Well located this is the ideal stop for a visit at Penn. The rooms are comfortable and the bed is the best I've slept in. Well positioned for shops and conveniences - I will be visiting again

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Tipton, PA
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The staff in the Club lounge (Sandida, Tandila and Mike) who where very friendly and personable is the only reason I didn't give this Sheraton a poor rating. That and the omlets they made on Saturday and Sunday morning. The rest of the hotel does not live up to Sheraton standards. The property overall is beginning to feel a bit... More 

Was this review helpful? Yes 1
A TripAdvisor Member
4 of 5 stars Reviewed 5 days ago NEW

Sanjida and Tanjila provide breakfast and snack service in the lounge on 20th. Floor. It was a pleasure to visit the lounge and start the day with having fresh breakfast served with excellent service with a smile. Our suite was well appointed, functional and clean. It was a pleasure to spend a weekend in Philadelphia.

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Very satisfied with the service provided in the 20th floor lounge by Sanjida, Tanjila, and Mike. Couldn't be happier with how they took care of me when I was sick and went out of their ways to help us and get to know us. A great staff augmented a great hotel. The junior suite was everything we could have asked... More 

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Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

We had a great experience on a very cold day in Philadelphia. Sanjida Tanji provided excellent service in the 20th floor VIP lounge. The hotel was a great host to the COMPA meeting. We also had great service from houskeeping. Sasha was very helpful.

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New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

I am a very discerning traveler who likes to get everything needed in my one-stop hotel experience. Each time we have stayed at the Sheraton University City, the hotel has far exceeded these expectations. We arrived at the hotel and left our car in the convenient parking lot attached to the hotel. Upon entering the hotel we were greeted by... More 

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1 review
5 of 5 stars Reviewed 1 week ago

During our recent stay (Feb 14-16 2015) we had the convenience of visiting the club lounge where we met Sanji and Tanjila. They are a great asset to this hotel. Very friendly and made my entire family feel like we were VIPS. The treatment provided by these to gals will play a big part in our returning to this establishment.

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New York
2 reviews
5 of 5 stars Reviewed 1 week ago

We were looking for a short Valentines weekend getaway and remembered the great experience we had previously at the Sheraton University Hotel. When we arrived at the hotel we had the convenience of picking up flowers right downstairs, grabbed some quick soup at the hotel restaurant and then made our way upstairs to our spacious corner suite. As Starwood preferred... More 

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SheratonPhiladelphia, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Barbara F, Welcome back and thank you for sharing your review with us! It sounds like you had a great stay this Valentines weekend. Our location certainly does put you right in the middle of University City and everything there is to do in our vibrant neighborhood. Our entire team will be glad to know that you were able... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I ate all my meals during my stay in the lounge on the 20th floor, and I wanted to leave a comment saying that my service was great! Tanji, Sanji and Chef Marlene were very hospitable and friendly, and made my experience great.

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SheratonPhiladelphia, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello Alexandra, Thank you for posting your review of your recent stay. Our team in the Sheraton Club Lounge continues to get rave reviews so we are excited that you recognized them for their great service and the friendly smiles. Let me also share the news that our lounge will be getting a beautiful new look later this year. We... More 

Yokohama, Japan
1 review
5 of 5 stars Reviewed 1 week ago

Excellent customer service TANJILA and SANJI .It became indebted visited here two years ago. It was me in response to very friendly at that time. When I visited tired yesterday, this sister that I met two years ago gave me remember that I came to December. It would be memory that what say.It is inspiring to the corresponding overflowing very... More 

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SheratonPhiladelphia, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Hiroshi0172, How good it is to hear from you that our team remembered you from your visit two years ago. Sanjita and Tanjila are the face of hospitality for our guests and we thank you for recognizing them, just as they recognized you! We look forward to welcoming you again soon and delivering the service and hospitality of Sheraton!... More 

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Additional Information about Sheraton Philadelphia University City Hotel

Address: 3549 Chestnut Street, Philadelphia, PA 19104
Phone Number:
Location: United States > Pennsylvania > Philadelphia > University City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Philadelphia University City Hotel 3.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Sheraton Philadelphia University City Resort
Philadelphia Sheraton
Hotel Style:
#48 Business Hotel in Philadelphia

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