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Sheraton Philadelphia University City Hotel

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3549 Chestnut Street, Philadelphia, PA 19104
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Sheraton Philadelphia University City Hotel
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Sheraton Philadelphia University City Hotel
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571 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed 2 days ago NEW

Stayed in a room with club room access for not a huge difference in price. Club room can be accessed 24 hrs a day and was always amply stocked with sodas, water, yogurt, and fresh fruits. There was an espresso and cappuccino maker available to use. The breakfast was always delicious and fresh with excellent service staff who were always... More 

Was this review helpful? Yes
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear 140mebb, Thank you for staying with us. We are so glad you could enjoy the amenities of the Sheraton Club Level rooms during your stay. As you mentioned, the cost to upgrade is well worth the price. Our team works hard to make every guest feel comfortable. From reading your comments, it looks like we succeeded! We hope to... More 

Pittsburgh, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stay here when we visit our daughter at Penn. Vinny is great! He is helpful and accommodating. As I said in previous review, this Sheraton has the nicest managers...the staff is consistent and Vinny and Richard have been there for years which is a good sign of stability in a hotel. The concierge floor has a lounge which overlooks... More 

Was this review helpful? Yes 1
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Betsylev, It's a pleasure to welcome you back and thank you for writing a review of your stay. In addition to all the nice things you said about the rooms and our location, we really appreciate hearing about your experience with our front desk team, especially Vinny and Richard. We look forward to seeing you for your next visit... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I liked this hotel very much, and I would return again if I am in Philadelphia. The staff at the front desk was very pleasant and helpful. The bed was comfortable and the wifi worked well. I liked the choice to earn a $5 voucher by foregoing a day of housekeeping.

Was this review helpful? Yes 1
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello Dee, We are so glad you enjoyed your stay with us in University City. Our Sheraton Sweet Sleeper Bed is a big favorite with our guests. I'm glad you found everything to your liking and we hope you will stay with us again soon. Best regards Joe Kelly General Manager More 

Jackson, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I was so impressed with the staff, especially one of the receptionist, Ron. He was so friendly and helpful to us, small town folk, and guided us to the correct buses to explore the city. When we needed something in our room he was very accommodating.

Was this review helpful? Yes 1
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear tj, Thank you for staying with us and thank you for telling us about the great service from Ron at the front desk. I'm glad we could help you navigate the big city and we hope you can return to Philadelphia very soon. Best regards Joe Kelly General Manager More 

New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We did not stay in the hotel, but our local University hosts an annual banquet at the Sheraton University City location. The folks on this team are true professionals! In a time of staff changes on our side, the Sheraton contacts knew exactly how to support us and answer our questions. The event was flawlessly executed. In addition to the... More 

Was this review helpful? Yes 1
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear MeghanC, What a fantastic review! THANK YOU! Our whole team will love to know that our efforts helped you have a fantastic reception and banquet here at the hotel. It's our pleasure to serve and to make every detail of an event as flawless as possible. We clearly succeeded and we can't wait to have you back with us.... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

I was thoroughly impressed with this hotel! The staff were knowledgeable about the city and what activities my family and I might enjoy during our stay. The rooms were very comfortable and the beds were soooo soft and cozy.....wanted to stay in bed all day! The staff was very friendly...from the front desk to the servers and housekeepers....great job! Thank... More 

Was this review helpful? Yes
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Carolinajackie, We are so glad you enjoyed your stay. We always share our guests' comments with our entire team and I know they will be so glad to know that everyone was frindly and helpful. Our Sheraton SweetSleeper bed is hard to resist and we can't argue it's hard to get out of bed on the morning! On your... More 

SC
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I had the pleasure of staying at this property again when I was attending a conference at University of Penn. in March. The hotel was a warm, inviting atmosphere still with great staff, wonderful amenities, and comfortable rooms. I would also like to acknowledge Deanna in Sales who handled my reservation. She was very friendly, attentive to my requests, accommodating,... More 

Was this review helpful? Yes 1
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear SCPalmetto, It's always good to welcome a guest back to the Sheraton and even better when we can hear from you that you enjoyed another great stay. Our location on the PENN Campus is definitely the best choice in University City. Deanna and all our staff appreciate your kind compliments. Please visit again soon. All the best, Joe Kelly... More 

Cincinnati, Ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

I finally found my note that I had written the names down on from 2 months ago! Had a meeting in philly and the bright spot on my stay turned out to be our banquet team consisting of Teresa, Ricky, Margaret and Mark! They went above and beyond each day of our stay hosting close to 75 people and made... More 

Was this review helpful? Yes
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear sdt928, Many thaks for your great review. We host so many meetings in our ballroom and meeting rooms and our banquet team consistently delivers great service. We appreciate your recognition and we will look forward to having you back with us again soon. Best regards, Joe Kelly General Manager More 

Lauderhill, Florida
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 2 weeks ago

I stayed at this property for a work related convention on March 8-11. The first room I checked into wasn't clean. There were stains on the floor and the bed also had stains. The window frame had mold growing on it. I asked for another room and the second room was no better. When I checked out they asked me... More 

Was this review helpful? Yes
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Jesikaberluche, We were sorry to ready your comments about the condition of your room and we apologize that there were deficiencies in the maintenance. We would like to gather more information from you so we can correct this quickly. If possible, please contact us at jkelly@sheruniv.com. Thank you Joe Kelly General Manager More 

Westport, Connecticut
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The staff from the front desk all the way to housekeeping were quite friendly and genuine, not the perfunctory surface friendly often received at similar hotels. Hotel is in a perfect location for most Universities and was clean and well kept.

Was this review helpful? Yes 1
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear JohnD, Genuine, friendly service is what we are all about. Thank you for staying with us and letting us know. It brings a big smile to everyone who works here when our guests tell us such nice things! We hope to welcome you again soon. Joe Kelly General Manager More 

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