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Sheraton Philadelphia University City Hotel

3.5 of 5 3549 Chestnut Street, Philadelphia, PA 19104
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Sheraton Philadelphia University City Hotel
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Sheraton Philadelphia University City Hotel
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505 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saginaw, Michigan
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

Room was Medicore compared to other University hotels in a major city for the price and Sheratons for that matter. They could have done a little better job cleaning. Staff was nice enough. I booked through a 3rd party and did not get the room I asked for but that is the risk you take. Very common at this hotel.

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Fairless Hills, Pennsylvania
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

The club floor is great especially Sunjida and Tanjila the sisters who always make you feel so special and welcomed. Miss Samantha and Miss Tammy and all the fellows who staff the check-in . Always greet you with a smile and treat you with respect addressing guests as Miss Mr. and Mrs. with a good morning and good evening as... More 

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Danbury, Connecticut
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Went to Philadelphia for my birthday weekend. Sheraton is my brand of choice so I picked this hotel. The location is great and close to some fantastic restaurants. The staff was very friendly and my room was beautiful. Loved every moment of it, cant wait to come back.

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SheratonPhiladelphia, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Justin J, thanks so much for your review of the Sheraton. What a great place to celebrate your birthday, our location in the heart of University City does bring you close to a great variety of restaurants and bars within just a few blocks of the hotel and the PENN campus. We were so glad to read that the... More 

Cresco, Pennsylvania, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I had a wonderful visit/stay in your hotel. The place was cozy, clean and staffed with the friendliest of people. Everyone was always smiling and willing to help out with anything. We highly recommend the Sheraton and would definitely go back!

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SheratonPhiladelphia, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Thank you so much for your "home away from home" review. We always like to hear that our team was friendly and approachable and made you feel comfortable during your stay. I will be sharing your kind remarks with all our team. Thank you again. We look forward to welcoming you again soon to University City and The Sheraton! More 

Philadelphia, Pennsylvania
1 review
4 of 5 stars Reviewed 1 week ago

We used part of the ballroom to host my daughter's first birthday party. The coordinator was excellent in organizing the event. The staff working the event were very courteous, kind, hard working individuals. The food was a little delayed in when it was supposed to be ready but other than that everything was set up beautifully and they helped us... More 

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SheratonPhiladelphia, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi J C, Thanks so much for telling us about your experience at the hotel for your daughter's birthday party. We are so glad our banquet team helped to make your special day a great experience. We look forward to welcoming you back next year and for many more to come. Don't forget, our ballroom can seat up to 300... More 

galloway, NJ
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We checked in and were immediately upgraded to the Club Room, which was just great. It included access to the Club Lounge on the 20th floor - Which served light fare from 5 to 8 PM, and a great Breakfast from 6 to 10 AM. Everyone there was great (Chef Marlene, Sashida).....Especially Tammy - Who made our short one night... More 

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SheratonPhiladelphia, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Palba 64, We are so glad you enjoyed your recent stay and that you got the chance to enjoy our Sheraton Club Lounge. The view of the PENN campus from the 20th floor is spectacular but as you mentioned, our service team is what makes the difference! We get so many compliments about Tammy, Marlene and Sanjita because they... More 

Columbia, South Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

I travel frequently for business and have not found a hotel that beats the Sheraton University City. I have stayed here many times over the last several years. The staff is top-notch. When I stay, I feel like I'm getting old-fashioned personal service. I could easily write about any number of the staff members here. During this stay, Tanjila in... More 

Was this review helpful? Yes
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Keith A Thank you kindly for sharing your positive experience at our hotel. We pride ourselves on making every guest experience an enjoyable one and are thrilled when we receive feedback that enables us to know we have succeeded. We truly appreciate it. Sincerely, More 

San Francisco, California
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family and I stayed at this hotel on my graduation road trip from Boston to DC. We were really surprised because of reasonable price. They have clean room with beautiful view to the university and Philly. Also I love the decoration of this hotel. However, parking in hotel is inconvenient. There are too expensive while you can find a... More 

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear DranaiNguyen, Thank you for your feedback. This feedback provides our hotel with valuable information that we can review to improve on for the future. We look forward to welcoming you back in the near future. Sincerely, More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Chef Marlene, sahsida and Sonya on the 20th floor club access were incredibly gracious and professional when serving breakfast. They were fantastic. Helpful, courteous and attentative Kevin Clemson Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Was this review helpful? Yes
SheratonPhiladelphia, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello KC, Thanks for your review and mentioning our team from the Sheraton Club lounge. We always love to see our team mentioned by name and we will be sharing your compliments with everyone here at the hotel. We will keep up the good work and look forward to having you back with us on your next trip to Philadelphia.... More 

Cape May, New Jersey
Contributor
17 reviews 17 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Once again we spent New Years Eve at the Sheraton on our brief getaway. Our room was clean and well appointed. The bed was amazingly comfortable. We really appreciated the warm smile and friendly chatter with Chef Marlene who prepared scrumptious omlettes much to our liking.

Was this review helpful? Yes
SheratonPhiladelphia, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Frances D, It sounds like you have been a Sheraton guest on New Years Eve before, so we are vey happy you chose us once again this year. Thank you for your review and recognizing Chef Marlene and our team. We appreciate your loyalty and look forward to welcoming you back again in this New Year, hopefully before December... More 

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Additional Information about Sheraton Philadelphia University City Hotel

Address: 3549 Chestnut Street, Philadelphia, PA 19104
Phone Number:
Location: United States > Pennsylvania > Philadelphia > University City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Philadelphia University City Hotel 3.5*
Number of rooms: 316
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Also Known As:
Sheraton Philadelphia University City Resort
Philadelphia Sheraton
Hotel Style:
#48 Business Hotel in Philadelphia

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