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All 82 Philadelphia hotels

Sheraton Philadelphia University City Hotel

3.5 of 5 Resort   |   3549 Chestnut Street, Philadelphia, PA 19104 (University City)
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Ranked #55 of 82 hotels in Philadelphia
A recent review
4 of 5 stars reviewed 3 days ago
Randy J Alexandria, Virginia
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412 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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English first
east coast
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

You know those places that are too busy to care? This is one of them. Here are some examples: 1. yapping dogs, and of course, that means dander in the carpet and bedding even in the most fastidious of hotels (which this is not). Also, they don't keep a "dogs floor", dogs can go anywhere including the Sheraton Preferred Guest... More

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Alexandria, Virginia
1 review
4 of 5 stars Reviewed 3 days ago NEW

The University City Sheraton in Philly is terrific! The property has a great Univ City location but you can also be in the heart of Center City in 5 minutes. Stellar service throughout the property and a lovely, well maintained Club Level. Clean, great bedding, and superb staff. Finally, great rates for a big city property - I highly recommend... More

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Flemington, New Jersey
1 review
3 of 5 stars Reviewed 4 days ago NEW

I stayed for a week at this hotel for business reasons. It was close enough to work to walk which was the biggest bonus for me. Checking in, the man at the front desk was extremely polite and assured me that my requests would be passed along to the appropriate parties. I upgraded to the club room based on reviews... More

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nyc
Top Contributor
253 reviews 253 reviews
32 hotel reviews
92 helpful votes 92 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This is allegedly a Sheraton. The place is bustling because of its location next to UPENN BUT it is substandard. My room was not cleaned upon check in, the elevators are slow and not working, the garage is sort of connected, but on some weird system with a different elevator. The staff is not knowledgeable and marginal. The only worthy... More

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New York City, New York
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Was very pleased with this hotel. Front desk was helpful. Rooms were clean and big and room service food was fast a good. Not much going on in the area but I really didn't go and look :) Great Stay and bed was comfortable

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear JEKDES-NYC, We truly appreciate you taking the time to post your experience with us! We look forward to welcoming you back in the near future. Sincerely, More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Normally when we're in the Philadelphia area we studiously avoid hotels in the airport / downtown areas based on past bad experiences with housekeeping services, and we choose to stay 45 minutes away at a nice hotel in the suburbs. This one time we stayed one night in the University City area because we had business at UPenn early the... More

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Vinay S, Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet your expectations nor our high levels of service standards. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review... More

Tiverton, Rhode Island
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Came to Philadelphia for business and was lucky enough to stay here at the Sheraton. The room was really spacious as was the bathroom (tons of product in the bathroom from mouthwash to conditioner and a loofah!). I absolutely, positively loved their fitness room. Its amazing. They have a pretty nice looking outdoor pool but it rained when I was... More

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Easton, Pennsylvania
Contributor
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Let me start by saying, no one wants to be told that something or someone you are closed to could be paralyzed if he/she/it does not have emergency surgery-welcome to the start of the trip that put me at the Sheraton in University City. After toughing through some hard circumstances, and the philly traffic, we arrived at the U of... More

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear John S, We are so glad you enjoyed your stay at our hotel. Comments and feedback are most often shared when in the negative form, so it is a pleasure to share these motivating statements with our staff whenever we have the opportunity. Hopefully, all is well with your dog and the treatment was a success. We look forward... More

Pennsylvania
Contributor
17 reviews 17 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We picked this hotel for two reasons- location near train station and we have always been pleased with Sheratons. We are senior citizens traveling with our 7-year-old grandson. We had trouble finding the entrance to the parking garage so I called the hotel. At one point we were in a wrong lane so by the time we checked in, my... More

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Dr_Granny: Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet your expectations nor our high levels of service standards. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to... More

Montreal, Canada
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very modern nice hotel, big causy bed, very clean, perfect location. The pool on the roof is very cool with his big terasse. A little weird to see a chinese restaurant but theres other ones around so thats fine

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear dany651, Thank you for posting your review of your recent stay with us. We are happy to hear that you had an opportunity to experience the pool. It is a great location to relax and enjoy the summer! We look forward to welcoming you back soon! Sincerely, More

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Additional Information about Sheraton Philadelphia University City Hotel

Address: 3549 Chestnut Street, Philadelphia, PA 19104
Phone Number:
Location: United States > Pennsylvania > Philadelphia > University City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Philadelphia University City Hotel 3.5*
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Also Known As:
Sheraton Philadelphia University City Resort
Philadelphia Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Surrounded by Philadelphia's famed education and medical centers, the Sheraton Philadelphia University City Hotel is a great choice when visiting Philadelphia for business or leisure. ... more   less 
Number of rooms
316

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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