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All 82 Philadelphia hotels

Sheraton Philadelphia University City Hotel

3.5 of 5 Resort   |   3549 Chestnut Street, Philadelphia, PA 19104 (University City)
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Ranked #54 of 82 Hotels in Philadelphia
A recent review
5 of 5 stars reviewed 4 days ago
Bucksquash
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453 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

I ran an international conference along with an offsite sporting event at the Sheraton. There were a lot of moving parts with cut off dates, rooming lists, along with meeting and banquet space, and the sales staff at the Sheraton could not have been more accommodating. LaTrina Ferguson was my point person at the hotel during lead up and onsite.... More

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North Carolina
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our association held its annual conference at the Sheraton Philadelphia University City Hotel recently in October. Prior to October we held a meeting in July. Deanna Gonzalez and Marta Federline are the most professional, patient and helpful individuals to work with. Their planning and coordination services were more than efficient, and both Deanna and Marta went above and beyond from... More

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NC
Top Contributor
105 reviews 105 reviews
15 hotel reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed 1 week ago

The service was pretty good - liked the guys at the front desk. Entry was kinda drab, rooms were run down - think chipping paint, some guck in the shower, etc. Bed was comfortable, heater/AC were loud. It just doesn't feel like they've put much into the place. Bar was AWFUL. the food looked good in the restaurant (Asian) and... More

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear simnznc06, We are genuinely sorry that we failed to meet your expectations on your recent stay. Please know that we are in the process of changes that we believe will enhance the Hotel and it's services and ask kindly that you give us another opportunity to serve you in the future. Sincerely, More

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

I regularly travel to University City to work at the Hospital of the University of Pennsylvania. The University City Sheraton is my go-to hotel. I know I'm always going to get a great room that is nicely decorated, with a very comfortable bed. The exercise and business rooms are great. Brenda takes care of all my reservation needs super fast.... More

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear RTW3344, We truly appreciate you taking the time to post your experiences with us! We value you as our guest and look forward to welcoming you back soon! Sincerely, More

White Plains, New York
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here several times when I came to visit my son at Penn - it suited my needs perfectly. The location near Penn and the covered parking lot were great, but what really made this place stand out to me were the people. Tanjila and Sanjita in the club lounge were incredibly kind and helpful, and they always made... More

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Baltimore, Maryland
1 review
5 of 5 stars Reviewed 1 week ago

My wife and I had to take our dog to the University of Pennsylvania Veterinary Hospital. Unexpectedly, we were told she needed to stay overnight for additional tests. We were totally unprepared for this with literally just the clothes on our back. One of the veterinarians recommended this hotel, saying it was within walking distance of the Penn campus. There... More

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear John B, We are so glad you enjoyed your stay at our hotel. Comments and feedback are most often shared when in the negative form, so it is a pleasure to share these motivating statements with our team members whenever we have the opportunity. We hope to host your stay again soon! Sincerely, More

New York
Top Contributor
62 reviews 62 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for just one night while taking a test nearby. The hotel is centrally located. Ample parking. The front staff, specifically Tammy, went above and beyond and made us feel welcome. The price was a little high but overall very pleased and would stay there again

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear NewYorkLime, We truly appreciate you taking the time to post your experience with us and recognizing our Front Office Team Member, Tammy! We look forward to welcoming you back in the near future. Sincerely, More

Vienna, Virginia
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I loved the location of this hotel - near the subway into downtown and historic district, near terrific restaurants, great views, helpful staff, sparkly clean, nice rooms. My husband was really bugged that he couldn't get a good night of sleep because the pillows all felt paper-thin. He also was upset that every time we turned over in bed, the... More

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Dawn M, Thank you for the great feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences. Your feedback has been shared with our Housekeeping and Engineering teams and are working on resolving the issues that you have noted. We hope to have the opportunity to... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

my husband and I stayed 1 night in this hotel.. Roberta could not have been more helpful she is an exceptional woman; she is a person with a big heart. also the young women at the front desk around 2 pm in the afternoon and then in the evening at around 6 pm I my husband and I also found... More

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear goldbergmarvin: Thank you for taking the time to post a review of your recent stay. Roberta and all of our team members are thrilled to have made your stay an enjoyable one. We look forward to welcoming you back soon! Sincerely, More

Natrona Heights, Pennsylvania, United States
1 review
5 of 5 stars Reviewed 1 week ago

Chef Marlene in the club lounge was outstanding; and the overall service of the hotel was great. It is pet friendly which is a must for us with our two beagles. Again a most pleasant stay, if a bit pricey.

Was this review helpful? Yes
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Rob B, It is nice to hear that you had an opportunity to experience our club lounge and meet Chef Marlene! Thank you for your review. We hope to host your next stay in Philadelphia! Sincerely, More

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Additional Information about Sheraton Philadelphia University City Hotel

Address: 3549 Chestnut Street, Philadelphia, PA 19104
Phone Number:
Location: United States > Pennsylvania > Philadelphia > University City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Philadelphia University City Hotel 3.5*
Number of rooms: 316
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Also Known As:
Sheraton Philadelphia University City Resort
Philadelphia Sheraton

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