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Sheraton Philadelphia University City Hotel

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3549 Chestnut Street, Philadelphia, PA 19104
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Sheraton Philadelphia University City Hotel
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Sheraton Philadelphia University City Hotel
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606 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Shreveport, Louisiana
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

I stayed with a convention. Honestly I had some uck moments at checkin but not because of the terrific staff. Instead the hotel was a little aged and it was quite warm in the lobby when we arrived. That's never a good sign. The room wasn't awful but warm and the bathroom while clean was old. The AC was fast... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

I arrived well after midnight and found a smiling Ms. Ledgister greeting me at the desk. She was kind and quickly checked me in. I got to the room and it was well appointed with the temperature just right. The next morning, there were smiles all around, from the house keeper to the maintenance staff, to the front desk. Everyone... More 

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Hallenbii, Thank you so much for your review and charing your experiences with the members of our front desk and sales team. We appreciate your kind words and recognizing our efforts to deliver friendly professional service to all our guests. We look forward to welcoming your entire group when you return to Philadelphia and the Sheraton. Thanks so much!... More 

Cincinnati
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a very nice hotel, clean, spacious rooms, easy parking garage and a Asian restaurant on the premises that serves delicious foods at a reasonable price. The pool was just right and the exercise room fully equipped. The front desk staff was always ready to help and they replaced my TV remote in 5 minutes. This hotel is close... More 

Was this review helpful? Yes 1
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear ShahrazadA, After reading your review it 's clear you really got out to see the whole neighborhood in University City. We are so glad you could enjoy the vibrant area around the hotel. Thank you for your compliments of the staff and the entire hotel experience. We are looking forward to welcoming you back soon. Best wishes, Joe Kelly... More 

Westport, Connecticut
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Wonderful weekend stay in Philadelphia. Very friendly, accommodating staff. Nice large room with lovely marble bathroom. Very convenient for visiting the UPenn, Drexel and Temple campuses. Would definitely stay here again!

Was this review helpful? Yes 1
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear CindyW, SAo glad you chose our hotel for your recent visit. Thank you for the nice compliments about the hotel and our great staff. University City is the place to be when visiting Philadelphia and we will look forward to seeing you again soon. All the best, Joe Kelly General Manager More 

miami
Contributor
19 reviews 19 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here in May to check out apartments for my son. The hotel is very clean. The staff were very cordial and helpful too. The windows let in a lot of sound especially when ambulances and police cars come by.Great location. Near the University of Pennsylvania and very close to underground trolley and metro line.

Was this review helpful? Yes 1
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello SparkleMiami, We are so glad you could stay with us during your visit to see your son. You are right about our great location and we are happy to read your nice comments about the staff. With the array of hospitals in our beighborhood, there is the occasional siren going by but hopefully that wasn't too much of a... More 

Westport, Connecticut
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

Great stay. Fantastic location. Great room & service! From the moment we arrived until we left the friendly staff & manager made for a great weekend. Really great location for surrounding universities, as well as visiting anywhere in Philadelphia. The room was spacious, with an excellent bed, and beautiful view of the UPENN campus and beyond. I would highly recommend.

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello Tomas, It's always nice to see the word GREAT in a Tripadvisor review. We are so glad you found Great service, Great staff, a Great location and even a Great view of the amazing PENN campus from our window. It's Great to hear from you and thank you for the Great review! Best regards Joe Kelly General Manager More 

PA
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

We were in the city for a family member's surgery, so the visit was a stressful one. the room was nice, clean and restful. The staff were very helpful. Even loaning an umbrella! The Club level food offerings were fresh and kept that way. The Club staff were gracious hosts

Was this review helpful? Yes
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear PaMatti, Many of our guests stay with us as they visit one of the many Penn Medicine hospitals in our neighborhood. We recognize it's a stressful and challenging visit and we are so glad we could make you comfortable during your stay. Thank you for sharing your thoughts. Best wishes, Joe Kelly General Manager More 

Atlantic City
1 review
5 of 5 stars Reviewed 3 days ago NEW

The Sheraton Hotel was above and beyond our expectations for my grandsons graduation from the University of Pennsylvania.. We had two Junior suites on the 20th floor and both were excellent. The hotel ordered a beautiful buffet breakfast each morning the the lower lobby for everyone in the hotel. It was amazing and excellent with a wide variety of delicious... More 

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear LX, Graduation weekend was a busy and exciting time for everyone and our team does go out of our way to make it special for all our guests. We appreciate the recognition of a job well done. Sincerely Joe Kelly More 

Shanghai Region, China
1 review
5 of 5 stars Reviewed 4 days ago NEW

My family and I come here for college visit. This is the nearest hotel. There're many restaurants and supermarkets in this area which make our trip very convenient. You only need to take a 10 minutes walk to get to the university.

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello Jerry, I see you made a long trip from Shanghai to Philadelphia and we are so glad you had a comfortable stay with us. Everything you need is indeed right outside our doors, including a very short walk to PENN and Drexel. Please come see us again soon. Best regards Joe Kelly General Manager More 

Nairobi
Contributor
18 reviews 18 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My son is a student at Drexel and this was a good base camp for a visit. In the heart of the three campuses and great restaurants close by for the necessary spoilin. Gym was decent, plenty of machines and dumbells up to 50 lbs. Will definitely return.

Was this review helpful? Yes
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear bsd1967, We thank you for your comments after your recent stay. Our location in University City is ideal for visitors to PENN and Drexel with both campuses just outside our doors. We are so glad to know you will be staying with us on your next trip. Best regards Joe Kelly General Manager More 

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