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Sheraton Philadelphia University City Hotel

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3549 Chestnut Street, Philadelphia, PA 19104
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Sheraton Philadelphia University City Hotel
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Sheraton Philadelphia University City Hotel
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643 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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4 of 5 stars Reviewed 2 days ago NEW

Tanjila Afroz in the concierge lounge was consistently very attentive and pleasant. While staying for a conference, we frequented the lounge to gather and talk business as well as relax and enjoy some refreshments. Tanjila promptly attended to each guest, no matter how busy the breakfast area was. It was like seeing an old friend and it was refreshing to... More 

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Las Vegas, Nevada
5 of 5 stars Reviewed 2 days ago NEW via mobile

Here for a conference. Clean, polite staff. Great lounge: Tanjila Afroz the lounge host was fantastic! Breakfast and evening snacks were great. Bed was super comfy. Fitness center was nice. Enjoyed it all

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Tampa, Florida
5 of 5 stars Reviewed 2 days ago NEW

Put together an event with Marta and LaTrina and they were great with all aspects from setup to on-site operations. Always around whenever we needed something and more than willing to help with our event as well as recommendations for our staff outside of the hotel. Super friendly and checked on us multiple times throughout the duration of our conference.... More 

Was this review helpful? Yes
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear BruceLP4: Thank you kindly for sharing your positive experience at our hotel. Marta, LaTrina and our banquet team take pride in ensuring a successful meeting. We hope to have the opportunity to work with you and host another event! Sincerely, More 

3 of 5 stars Reviewed 3 days ago NEW

At first look, this hotel is hip, up-to-date, and a good price. The staff is AWESOME and extremely personable. I felt like I was on a cruise ship because the service was that good. On the downside, the TV didn't work too well and it looked like a poor job was done fixing the ceiling from previous water leaks.

Was this review helpful? Yes
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Terri L: Thank you for taking the time to review your recent stay with us. While we are thrilled to hear that our team members provided incredible service, we are disappointed to hear of the condition of your room. We would love the opportunity to speak with you directly so that we can take care of the issues that... More 

Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed 4 days ago NEW

Teresa and Margaret were charming, professional and pleasant. They serviced an event I attended and presented at and they were a pleasure to deal with. The front desk folks were also welcoming and helpful. Thank You for making my stay and the event a success! -Sean

Was this review helpful? Yes
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Sean H: Thank you for taking the time to post a review of your recent experience with us. Teresa and Margaret are valued team members and we appreciate you noting their exceptional service! We hope to see you, again, soon! Sincerely, More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

My family and I stayed at the Sheraton Philadelphia University City Hotel and were pleasantly surprised by the kind staff and hotel amenities. We were upgraded to the Club level, which included a continental breakfast and omelet station on the 20th floor. Chef Marlene made delicious omelets! We thoroughly enjoyed our breakfast with a view and our stay at the... More 

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear lbenedetti822: It is wonderful to hear that you had the opportunity to experience our club level rooms and lounge! Thank you for taking the time to write a review about your experience with us. We truly value your feedback and hope to welcome you back in the near future. Sincerely, More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

Chef made delicious omelets Saturday morning. Wish they would do that every day in the Club Lounge! Room was nice... Located between Penn and Drexel. Wonderful views of the area. We stayed in a suite 2 rooms very comfortable. Lots to do within walking distance.

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Paul B: We are so glad you enjoyed your stay at our hotel. Comments and feedback are most often shared when in the negative form, so it is a pleasure to share these motivating statements with our staff whenever we have the opportunity. We hope to host your stay again soon! Sincerely, More 

Philadelphia, United States
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel for a Bay City Rollers fan fest. I hostessed the fest along with two other ladies. The hotel staff did a phenomenal job dealing with our crazy group! The event room was lovely and set up perfectly! The staff was very friendly and always had smiles. The rooms were clean, with lovely views of the... More 

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Deborah and Elizabeth, We are so appreciative of your compliments on our hotel and all our associates. We enjoyed welcoming your group and happy to know that everything was perfect. Please come back again soon. Sincerely Joe Kelly General Manager More 

Washington DC, District of Columbia
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

We booked a block for our wedding, with the help of sales manager LaTrina Ferguson. She was so friendly and responsive and the hotel was a great choice for us and our guests. My spouse and I enjoyed a junior suite, which was also great for getting ready/hair and makeup. The hotel's location was excellent for our guests coming from... More 

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello awr, Congratulations on your recent marriage. We are so glad we could host you and your guests on this very special weekend. Latrina was so excited to see her name mentioned in your comments! We appreciate hearing that you were so pleased with the accommodations and location here in University City. It is a great place for a weekend,... More 

Edison, New Jersey
2 reviews
5 of 5 stars Reviewed 1 week ago

In town to visit our daughter who is attending law school at Penn . The Sheraton University City is just 3 blocks from our daughter's apartment ,so convenient. It allows us to spend time at her apartment and then just a short walk to our room at the Sheraton . No car ,no taxi .

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JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Gary, We are so glad you could enjoy Father's Day here at PENN and also enjoy your stay at the Sheraton. Please some back soon. Thanks again Joe Kelly General Manager More 

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