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Sheraton Philadelphia University City Hotel


Sheraton Philadelphia University City Hotel
Hotel class 3 of 5
36th & Chestnut Streets, Philadelphia, PA 19104
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Traveler Reviews

70% Recommend
3.5 of 5 stars 80 reviews
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By trip type
All (80)
[ Date ] [ Rating ]
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5 of 5 stars
virginiarapids 1 contribution
northern virginia
Jul 9, 2009 | Trip type: Family New

Stayed here twice recently and, as a Starwood Gold member, both times we were upgraded to use the club lounge. Nice upgrade as the club lounge has tasty breakfast and light food in the evening (although they have healthier food the chocolate chip cookies are yummy). The bed was great and the room very clean. The view looking west was... more

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4 of 5 stars
smtraveler5 1 contribution
Virginia
Jun 28, 2009 | Trip type: Friends getaway

From the moment I was greeted my stay at the Sheraton Philadelphia in University City just got better and better. It was a quick check-in, extremely polite, and helpful. They knew recommendations for food/entertainment in the surrounding area and city—and they we’re dead on with their recommendations! Rooms we’re absolutely fabulous—I mean free internet and desktop computers… it doesn’t get... more

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5 of 5 stars
rr147 1 contribution
Silver Spring, MD
Jun 26, 2009 | Trip type: Couples
1/1 found this review helpful

I have to say that I do not impress easily. Most of the time when I travel I see Hotel employees who smile politely, and do their business that they're hired to do. That's all fine because you expect politeness from hotel employees. This hotel felt completely different though, this front desk treated you like they knew you. They weren't... more

Management response from
HotelManagerMJ, Owner Rep.

We truly appreciate you posting your comments about your stay with us. Thank you for sharing your experience! We value all of our guests and love to hear how they enjoyed their stay. We are looking forward to welcoming you back to our hotel. Deanna Gonzalez

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1 of 5 stars
collegesearch 4 contributions
Martinsville, New Jersey
Jun 17, 2009 | Trip type: Family
0/1 found this review helpful

Abondoned car totally dirty with spots rubbed off on the windows as if someone was looking inside to see if there was a body inside, Slashed tires. I mean dosen't anyone check this garage out? Such a tight squeeze in the garage that you scratch the bumpers turning the corners. Hard to turn into the spaces. Horrible feeling and poorly... more

Management response from
HotelManagerMJ, Owner Rep.

Thank you for posting your comments about your recent stay with us. We truly appreciate your feedback and sincerley apologize for the unsatisfactory experience. We value comments such as yours as they help us to improve our services to our guests. Our security team has had the abandoned car removed from the garage and patrol the garage 24 hours a...

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3 of 5 stars
babette50 4 contributions
Mville NJ
Jun 13, 2009 | Trip type: Couples

convenient to U of P campus, ICA, walk to World Cafe Live - quiet breakfast, good value for hotel meal - very nice room with free computer and internet access in room - hotel is overall bland and a little beat up but better value than hilton in same neighborhood more

Management response from
HotelManagerMJ, Owner Representative

Thank you for sharing your wonderful experience with us! We value all of our guests and always want to hear how they enjoyed their stay. We look forward to seeing your family again!

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4 of 5 stars
serarosedc 17 contributions
Washington, DC
Jun 13, 2009 | Trip type: Couples

My husband and I chose this hotel because we are able to use Starwood points and because it is within very easy walking distance from the Presbyterian hospital; our primary Philadelphia destination. The time left after our appointments also gave us time to wander the city and do some sightseeing - the hotel is not in a prime location for... more

Management response from
HotelManagerMJ, Owner Representative

Thank you for your kind comments and continued loyalty! We truly appreciate you taking the time to write about your experiences with us. Our team is taking action with the issues that you noted about the slow internet service provided through the in-room computer, as well as the club lounge being full stocked during service hours. We are always looking...

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5 of 5 stars
ScPalmetto 1 contribution
SC
Jun 11, 2009 | Trip type: Family

What a fabulous hotel my family and I stayed at in Philly! Great location on Penn Campus with wonderful local shops and restaurants in the area. The renovations going on at the hotel are looking great--newly designed fitness center was perfect for our daily workouts and the pool had a nice outdoor deck perfect for enjoying the beautiful weather. I... more

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2 of 5 stars
Travel_Buff_BL 5 contributions
Bloomington, Indiana
Jun 8, 2009 | Trip type: Business, Solo travel

They are so right. This hotel was old, tired, and smelly. The restaurant must have been redecorated in the 1950's. And the service is terrible. I waited 10 minutes just to get a print-out I sent to the printer at the front desk. And, no one would answer any of the guest services or room service phones. The air conditioning... more

Management response from
HotelManagerMJ, Owner Representative

Thank you for taking the time to post your comments. We truly apologize for the unsatisfactory experience that you had with us. Our team is reviewing the issues as you noted and are taking the steps to remedy these issues. We hope that you will come back and give us another try.

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4 of 5 stars
Panguin 49 contributions
Asia
May 31, 2009 | Trip type: Business, Solo travel

I stayed in this hotel because of work requirement. I found out the hard way that it is a little far from the downtown and touristy areas. There is a subway stop two streets away so that helps. But taking a cab can add up quickly. The room is what I would expect of a Sheraton although the carpet in... more

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4 of 5 stars
leibro 1 contribution
Maine
May 30, 2009 | Trip type: Solo travel

Location was perfect, since I was walking to the Children's Hospital each day. I found the hotel lobby charming and the staff very friendly. My room was clean & the computer was a perk. Found it a bit slow but was happy to have one in the room for emails. The bed was very comfortable, with lots of pillows. Only... more

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Sheraton Philadelphia University City Hotel Also Known As

Address: 36th & Chestnut Streets, Philadelphia, PA 19104