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All 82 Philadelphia hotels

Sheraton Philadelphia University City Hotel

3.5 of 5 Resort   |   3549 Chestnut Street, Philadelphia, PA 19104 (University City)
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Ranked #55 of 82 Hotels in Philadelphia
A recent review
4 of 5 stars reviewed 3 days ago
Shalina W Greenbelt
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430 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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Greenbelt
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel for the BlackStar Film Festival. I will admit it wasn't what I expected. It was a good hotel but not an exceptional hotel. Plus, as a Starwood Preferred member, there were no perks: free parking, free wifi. I was given access to the VIP lounge, which I didn't have time to visit. Overall, it was... More

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Shalina W, Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations that previous hotels have provided for you. As you mention, all of our guests are offered complimentary internet. We are disappointed to hear that you did not have the opportunity to experience the club... More

Baltimore, Maryland
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

The hotel was clean and modern was well appointed. We checked in at around 10 pm on a Saturday night having come from our wedding reception and taking the Amtrak on to NYC the next morning. Though there was nothing wrong with the hotel, there was a strange vibe to the place. Several groups of young women seemed to be... More

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Michael M, Thank you for posting your review. We truly appreciate your comments. Please know that we are in the process of changes that we believe will enhance the Hotel and it's services and ask kindly that you give us another opportunity to serve you in the future. Sincerely, More

2 reviews
4 of 5 stars Reviewed 1 week ago

I live in NY, my friend lives in DC, and we were going to a concert in Philly. Overall this was a really nice stay. It's right by the trolley and in a lovely neighborhood. The room felt spacious... I also *love* Sheraton beds - these were no exception. And we experienced great service from Ron (who helped us find... More

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Ewa beach, Hawaii
2 reviews
5 of 5 stars Reviewed 1 week ago

I love staying at the Sheraton University City! I've come to know the staff by name because they make me feel like I'm family. When I enter the hotel, Chris (not sure of last name) at the front desk is always welcoming. I had the pleasure to meet Mr. Kevin Cushing. Mr. Cushing was instrumental in ensuring that my stay... More

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear judahpraize, We truly appreciate you taking the time to post your experience with us! It is a pleasure to share these motivating statements with our team. We look forward to welcoming you back in the near future! Sincerely, More

Washington DC, District of Columbia
1 review
4 of 5 stars Reviewed 1 week ago

Had a brief stay in town for a conference, and the hotel was in a great location to launch walks downtown and to the Museum district. Clean, very comfortable beds, and the service was good. Many thanks to Chef Marlene for a delicious cheese omelette for breakfast on the club level.

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Christy M, Thank you kindly for sharing your positive experience at our hotel. We pride ourselves on making every guest experience an enjoyable one and are thrilled when we receive feedback that enables us to know we have succeeded. We truly appreciate it. Sincerely, More

Philadelphia, PA
Top Contributor
217 reviews 217 reviews
61 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed 1 week ago

Members of our work team stayed at this hotel for one night - and it was a fine stay. We were there for about 10 hours, total. In and out. The staff was very helpful and welcoming. The sleep was comfortable and quiet. I was in a room at the end of the hallway, so it was super quiet. In... More

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear smep013, We are so glad you enjoyed your stay at our hotel. Comments and feedback are most often shared when in the negative form, so it is a pleasure to share these motivating statements with our staff whenever we have the opportunity. We hope to host your stay again soon! Sincerely, More

NY
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at the Sheraton University City for a conference held at the hotel room 1708. Our rate was $155 for a king/double room. Club level rooms (floors 18/19/20) were $185. Access to Club level is by Key card only. I am a Starwood Preferred Member so I was eligible to stay on the Preferred Guest levels which are floors 16/17.... More

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear NewburghNY, Thank you for the great feedback you have provided. This level of detail is important for us to see how we are doing and where we can improve upon for future experiences. It is nice to hear that you had an opportunity to explore University City and see all the the area and the Penn Campus have to... More

Glenwood, New Jersey
Contributor
18 reviews 18 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The Sheraton in University City has great location. Nice area with good walks. Close to some museums and a cab ride to old town Philly. Hotel is clean, though the entry furniture is a little tired. Remodeling is on-going. It is very college orientated as it is next to Drexel and Penn. Staff was fun and get up to the... More

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Joe C, We truly appreciate you taking the time to post your experience with us! We look forward to welcoming you back in the near future. Sincerely, More

Frederick, Maryland
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Old and run down. Hotel appeared dirty due to the need or remodel. Bed was ok, staff was great. Much prefer the Soffitel in the same area for less money. Parking will cost yo u$25/day. Room service is through a family business. Food was just ok. There is a restaurant on site (Chinese) but it closes at 9pm, so you... More

Was this review helpful? Yes 1
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear TammyKeyser, It was a pleasure speaking with you while you were on property to get your direct feedback. We are genuinely sorry that we failed to meet your expectations on your recent stay. Please know that we are in the process of changes that we believe will enhance the Hotel and it's services and ask kindly that you give... More

Somerville, Massachusetts
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

It's a very good experienceIt's a very good experienceIt's a very good experienceIt's a very good experienceIt's a very good experienceIt's a very good experienceIt's a very good experienceIt's a very good experienceIt's a very good experienceIt's a very good experienceIt's a very good experience

Was this review helpful? Yes 1
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Additional Information about Sheraton Philadelphia University City Hotel

Address: 3549 Chestnut Street, Philadelphia, PA 19104
Phone Number:
Location: United States > Pennsylvania > Philadelphia > University City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Philadelphia University City Hotel 3.5*
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Also Known As:
Sheraton Philadelphia University City Resort
Philadelphia Sheraton

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