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All 82 Philadelphia hotels

Sheraton Philadelphia University City Hotel

3.5 of 5 Resort   |   3549 Chestnut Street, Philadelphia, PA 19104 (University City)
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Ranked #55 of 82 Hotels in Philadelphia
A recent review
4 of 5 stars reviewed yesterday
beachlovers5357
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436 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great hotel in University City. Easy drive to Center City and other Philly neighborhoods; in-and-out reasonably priced parking garage for guests. Pet friendly; no fee, but waivers must be signed and dog cannot be left unattended at any time. (We never did get the pet bed the website promised, but to be fair, we didn't bother to ask.) Starwood Preferred... More

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Cresco, Pennsylvania, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

My husband and I have stayed at the Sheraton on three occasions now. The hotel is very clean and the hospitality we receive from everyone that works there is magnificent! We really get that "warm cozy feeling" from the workers. The manager, Joe Kelly is very firendly and would do anything to make our stay most comfortable. I highly recommend... More

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Stamford, New York
1 review
5 of 5 stars Reviewed 1 week ago

Had to visit my son @UP. Everything from start to finish was point on! Reception lady, Ms. Rose, was pleasant and welcoming. My room was fresh and clean like I expected. The gym was a nice touch, but didn't have time to use. The housekeeper, Margie, made sure my room was given extra towels. Checkout was quick and efficient, my... More

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Bethany S, We are so glad you enjoyed your stay at our hotel. Comments and feedback are most often shared when in the negative form, so it is a pleasure to share these motivating statements with our staff whenever we have the opportunity. We hope to host your stay again soon! Sincerely, More

Chicago, Illinois
Contributor
13 reviews 13 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently had meetings at the University of Pennsylvania and stayed at the Sheraton, which was 1 block from my meeting location. The hotel was beautifully decorated, the staff was friendly, the accommodations were very good. My room was clean and spacious (the bathroom was a little small, but fine for one person). I also received free WiFi and free... More

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear NJB19641988, We truly appreciate you taking the time to post your experience with us! We look forward to welcoming you back in the near future. Sincerely, More

New York City, New York
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is an ideal location if you are touring UPenn - just 4 blocks to the start of campus info sessions and tours. The look is a bit dated but the hotel is clean, the beds are very comfortable, and the staff very nice. They seem to work hard at keeping it fresh as they were re-wallpapering the lobby when... More

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear bettinacis, We truly appreciate you taking the time to post your experience with us! We recently have undergone refresh of our guests rooms and making some changes to our club lounge offerings to enhance our guest experiences. It is nice to hear that our efforts are paying off. We look forward to welcoming you back in the near future.... More

Dallas, Texas
Senior Reviewer
8 reviews 8 reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago

When they brought a rollaway bed to the room, I immediately saw that the sheets were dirty, and called downstairs for a new one. However, before the new cot was brought up, I turned down the covers (the blanket was like an old army/camping blanket -- -- that itchy kind) to see the extent of the filth, and a roach... More

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear laulaw, Please know, incidents such as the ones mentioned in your post are extremely rare and therefore, cause great concern when they do happen. Please know that your feedback has helped us to review our inspection policies and procedures to eliminate occurrences in the future. We do hope you will give us another opportunity to host you in the... More

Greenbelt
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel for the BlackStar Film Festival. I will admit it wasn't what I expected. It was a good hotel but not an exceptional hotel. Plus, as a Starwood Preferred member, there were no perks: free parking, free wifi. I was given access to the VIP lounge, which I didn't have time to visit. Overall, it was... More

Was this review helpful? Yes 1
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Shalina W, Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations that previous hotels have provided for you. As you mention, all of our guests are offered complimentary internet. We are disappointed to hear that you did not have the opportunity to experience the club... More

Baltimore, Maryland
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was clean and modern was well appointed. We checked in at around 10 pm on a Saturday night having come from our wedding reception and taking the Amtrak on to NYC the next morning. Though there was nothing wrong with the hotel, there was a strange vibe to the place. Several groups of young women seemed to be... More

Was this review helpful? Yes 1
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Michael M, Thank you for posting your review. We truly appreciate your comments. Please know that we are in the process of changes that we believe will enhance the Hotel and it's services and ask kindly that you give us another opportunity to serve you in the future. Sincerely, More

2 reviews
4 of 5 stars Reviewed 2 weeks ago

I live in NY, my friend lives in DC, and we were going to a concert in Philly. Overall this was a really nice stay. It's right by the trolley and in a lovely neighborhood. The room felt spacious... I also *love* Sheraton beds - these were no exception. And we experienced great service from Ron (who helped us find... More

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Ewa beach, Hawaii
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I love staying at the Sheraton University City! I've come to know the staff by name because they make me feel like I'm family. When I enter the hotel, Chris (not sure of last name) at the front desk is always welcoming. I had the pleasure to meet Mr. Kevin Cushing. Mr. Cushing was instrumental in ensuring that my stay... More

Was this review helpful? Yes
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear judahpraize, We truly appreciate you taking the time to post your experience with us! It is a pleasure to share these motivating statements with our team. We look forward to welcoming you back in the near future! Sincerely, More

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Additional Information about Sheraton Philadelphia University City Hotel

Address: 3549 Chestnut Street, Philadelphia, PA 19104
Phone Number:
Location: United States > Pennsylvania > Philadelphia > University City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Philadelphia University City Hotel 3.5*
Number of rooms: 316
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Also Known As:
Sheraton Philadelphia University City Resort
Philadelphia Sheraton

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