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Chestnut Hill Hotel

Certificate of Excellence
8229 Germantown Avenue, Philadelphia, PA 19118
Hotel amenities
Chestnut Hill Hotel
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Ranked #6 of 83 Hotels in Philadelphia
Certificate of Excellence
A recent review
4 of 5 stars reviewed 4 days ago
JC1120 Boulder, CO
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315 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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Columbus, Ohio
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

We made reservation at this hotel and got an email confirmation that everything was set. We are from out of state were enjoying the day seeing the Philadelphia sites so we didn't arrive to the hotel until 6pm in time to check in and go to dinner. When we arrived, they had no record of our confirmation even as I... More 

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Boulder, CO
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I usually avoid boutique hotels. I find them typically stuffy, pretentious, and over priced. But this hotel is definitely an exception. First, it's impeccably clean. There's an attention to detail that's out of the ordinary. Next, it's funky, eclectic, and really comfortable. The decor is modern but not over the top. The linens are high thread count and high quality.... More 

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Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago NEW

We chose the Chestnut Hill Hotel for our annual Board Retreat and it did not disappoint! What a beautiful venue for our comradeship, conversations, and fabulous meals. We felt like family! The staff was amazing and clearly we will return to Chestnut Hill often. Many thanks, Lindsey and John.

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Olympia, Washington
1 review
5 of 5 stars Reviewed 1 week ago

Chestnut Hill Hotel was the family hotel for a wedding. We knew nothing about the place. But this historic structure did not disappoint. Situated in the midst of fun shopping and numerous excellent dining options, and only a thirty minute train ride from Philly, the large, modern rooms and friendly staff did not disappoint. Anna, in particular, could not have... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Best hotel. We always feel clean in this little Euro style hotel. All the charm of an European hotel but with modern conveniences...wifi, flat screen. Great shower and L'Occitane goodies! A must visit hotel.

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John P, General Manager at Chestnut Hill Hotel, responded to this review

Dear Nyrak1, Thank you for choosing to stay with us when visiting the Philadelphia area. I am happy to hear your wonderful comments regarding our small boutique hotel and am pleased you enjoyed our guest room features and hotel amenities. We look forward to you staying with us again in the near future. More 

Newport News, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My wife and I were looking for a place to stay in Philly on a trip through the area. Since neither of us had ever been to the city, we were originally looking for somewhere to stay downtown so that we could more easily experience the city. However, when I went to book, all the hotels in center city were... More 

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John P, General Manager at Chestnut Hill Hotel, responded to this review

Dear dShimmy40 Thank you so much for your kind words. I am delighted that you found our staff to be helpful and friendly and that you liked the Hotel’s modern décor. Our goal is to provide exceptional hospitality and all the comforts of home. I am happy we had a last minute room cancellation and that you had the opportunity... More 

Bethlehem, Pennsylvania, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Chestnut Hill hotel is right in the heart of a very trendy, upscale neighborhood. The hotel is a beautifully restored building, and shares a space with a bar/restaurant, with another bistro next door, a health food restaurant and a small series of shops right behind it. The courtyard is trendy, featuring water sculptures and artwork, the lobby is elegant.... More 

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lpete321, Manager at Chestnut Hill Hotel, responded to this review

Dear Philip P, Thank you for taking the time to give us feedback about your recent stay at the Chestnut Hill Hotel. I am happy to hear that you enjoyed the location, courtyard, and lobby and that you found our front desk staff to be wonderful. I am sorry to hear you did not enjoy your room with two queen... More 

Washington DC, District of Columbia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We booked a wedding bloc in both the annexes and the main building. NEVER AGAIN. First, the person who showed us the space would not let us put rooms on hold because another party was interested (but had not given them a credit card). We were ready to do business - about 9 months before our event - but were... More 

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LPete3, Manager at Chestnut Hill Hotel, responded to this review

Dear bitemehard, I am very sorry to hear that you did not enjoy your stay at the Chestnut Hill Hotel. We strive to give our guests excellent customer service that exceeds each guest’s expectations and I apologize that you did not experience this at our Hotel. You are absolutely correct that you should not have been expected to wait for... More 

1 review
5 of 5 stars Reviewed May 19, 2015

This was our third stay at the Chestnut Hill Hotel. In the last two years, since we last stayed, they have remodeled the hotel, but more than the physical structure has improved. From the greeting upon arrival, to the cleanliness of the rooms,p to the friendliness of the staff throughout our stay, to the attention to detail at the complimentary... More 

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John P, General Manager at Chestnut Hill Hotel, responded to this review

Dear Steven J Thank you for choosing to stay at the Chestnut Hill Hotel when traveling to the Philadelphia area. I am delighted our team members made you feel welcome throughout your stay with us. We take pride in our attention to detail including our strong cleanliness and maintenance standards. Thanks again for your kind words. We look forward to... More 

1 review
5 of 5 stars Reviewed May 15, 2015

This is a "hidden gem" in the Chestnut Hill area. The staff from Michelle at the Front Desk as well as Regina for Housekeeping etc as well as ALL the staff are amazing & the friendliest most pleasant people.The hotel is very clean, quiet, & the rooms comfortable for an overnight, a weekend, or for a full week as we... More 

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John P, General Manager at Chestnut Hill Hotel, responded to this review

Dear fransiggi, Thank you for choosing to stay at the Chestnut Hill Hotel. I am delighted that you enjoyed conversing with Michele, Regina and the rest of the team. We strive to deliver exceptional hospitality, while offering a "home away from home" atmosphere. Guests love the nearby restaurants and shops, all within walking distance of the Hotel, as well as... More 

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