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Extended Stay America - Philadelphia - Airport - Tinicum Blvd.

2.5 of 5
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9000 Tinicum Blvd., Philadelphia, PA 19153 (Formerly Extended Stay America - Philadelphia - Airport)
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Extended Stay America - Philadelphia - Airport - Tinicum Blvd.
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Ranked #67 of 83 Hotels in Philadelphia
A recent review
5 of 5 stars reviewed 2 weeks ago
Allen T East Setauket, New York
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119 reviews from our community

Traveler rating
    27
    19
    20
    16
    37
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17
13
18
39
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
2 of 5 stars Reviewed 2 days ago NEW

I came into Philadelphia for one night for business. This hotel is old, the staff is rude, and it has the feeling of low class. When I checked in the woman at the desk wasn't slow, but also was not friendly. In no way did I feel welcomed at any time. The room had an awful odor that hit me... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We were not told there were two airport locations. After a failed attempt to check in at the wrong location ( as were the people behind us) , we all went to this one. It took forever to register. Each if the 3 check ins before us were told they were going to need to take smoking rooms, as what... More 

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Spokane, Washington
1 review
1 of 5 stars Reviewed 1 week ago

Upon entering my room I was smacked in the face with the smell of Chinese food. At one point in my very short stay I needed a pen. I could not find a pen in the room, so I had to get dressed to make my way to the front desk, at which point the lady told me she didn’t... More 

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midwest
Top Contributor
65 reviews 65 reviews
52 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Check-in was horrendously slow. There was one front desk clerk. Actually I think she was the only employee on site (it was about 11pm). The check-in of the third person ahead of me took forever. The second person ahead of me was checked-in a little quicker, but the clerk had "go put something in your room". Turns out that house... More 

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East Setauket, New York
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We arrived on 5/2/15 at about 2:45PM. Had to wait for 10 minutes to check in as the place was very full. No problem! Got into our room and there was a small "sticky spot" on the floor. Not a big problem either. After staying the first night, I realized that the toilet was a little noisy. When I complained... More 

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd., responded to this review

Thank you so much for posting a review of our property. I am so glad to read that our staff went above and beyond to provide you with excellent customer service during your stay. I am thrilled you had a great experience. The staff and I would like to thank you again for posting your review. We look forward to... More 

Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This room in the non smoking statement gave me a contact high from the smell There was stains on everything thr furniture was broken . The fridge was rusty and gross. I called the front desk and due to an event in town we were here for there were no other rooms. Wouldn't complain if we paid fifty bucks for... More 

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd., responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize for the cleanliness issues you experienced during your stay with us. Your comments were reviewed by the staff, and we will work on better eliminating smoke odors from guest rooms and will speak to our maintenance engineer about the issues mentioned in your room to make sure your... More 

Canton, Michigan
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I stayed at the 9000 Tinicum on 4/19 for $175 for 1 night. Room was filthy and smelled like smoke. Front desk person had to come and wipe down the counter and bathroom sink. Ice trays were dirty could not get any ice. There were no wash clothes in the room and when I called to get them, they said... More 

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1 review
4 of 5 stars Reviewed March 22, 2015

Yari - at the front desk is very helpful and very friendly. Their is others too they will help you understand how to get around town. and what is the best attractions to see. If you need anything all you have to do is call or go to the front desk and they will get what you need.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd., responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that Yari has been providing you with a great customer experience and I hope that we can all continue to do so. Thank you again for your review. We would love to see you again, should your travels bring you back to our area. More 

New Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed March 6, 2015

The Coffee Could be out earlier. For the first few days My Husband could not get Coffee at 5am Because it was just getting Started. Thanks to Ms Yari,She made sure it was a cup ready for us as we came down to the front desk each Morning at 5;15 a.m every Morning. My Husband and I thank Ms. Yari... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd., responded to this review

The staff and I read your review, and would like to thank you for writing such caring things about our staff. I am proud of Yari for going above and beyond to make sure both you and your husband were taken care of during your stay. Thank you again for sharing your comments with us. We look forward to hosting... More 

Philadelphia
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 11, 2015

In general, my 5 Week experience at the Tinicum Philadelphia Airport ESA was OK, with one LARGE exception. Some small annoyances, like nearly any hotel would have (although I have NEVER had these type of problems at DoubleTree Hotels or Holiday Inn Express) such as the room key not working for my door every evening, even though it worked fine... More 

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd., responded to this review

I received a copy of your review and wanted to take a moment to personally respond. I sincerely apologize that we did not have a luggage cart available for you at check out and that a Guest Service Rep had that kind of approach with your needs. Your comments were reviewed by the team and we will retrain and address... More 

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