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Hawthorn Suites by Wyndham Philadelphia Airport

3.0 of 5
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7890 Penrose Avenue, Philadelphia, PA 19153 (Formerly Residence Inn)
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1 room 1 adult
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Hawthorn Suites by Wyndham Philadelphia Airport
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606 Reviews from our TripAdvisor Community

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5 reviews
5 hotel reviews
1 of 5 stars Reviewed 3 days ago NEW via mobile

I paid $720 for 2 suites at the Hawthorne Suites Philadelphia Airport on Dec 30 for check in on 1/15/2016-1/17/2016. When I arrived I advised the clerk that I was checking for both suites and that the 4 people staying in 311 would be by my room to receive their key. 30 minutes out they called so I ran by... More 

Helpful?
Thank Niah Pmffpm R
Philadelphia, Pennsylvania
1 review
4 of 5 stars Reviewed 6 days ago NEW

I stay here for work, about 2 weeks per month. The place is pretty good overall. They provide a free breakfast which is better than most, and free dinners most nights. The rooms are decent, but could be cleaned a little better, especially the oven. The front desk staff are very helpful. Rueben knows me by name and always makes... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank cush200
Philadelphia, Pennsylvania
1 review
1 of 5 stars Reviewed 1 week ago NEW

My experience was the first and worse ever after me and my guest was removed from the property at 2:00 in the morning under the auspices of having a party, OMG, the worse service EVE!! Avoid Hawthorn.

Helpful?
Thank Ro W
Michele Y, General Manager at Hawthorn Suites by Wyndham Philadelphia Airport, responded to this review

Hi Ms. Williamson, I am sorry to hear that you are upset about your removal from the property, although, you were fully aware of our party policy, as this was fully disclosed by our Director of Operations at the time of check in. You did make a few telephone calls to inform every one of our policy, and chose to... More 

Denver, Colorado
1 review
1 of 5 stars Reviewed 1 week ago NEW

This was my worst hotel experience ever! The worst customer service. We were treated like criminals. No respect, no customer service. The policy only applies to certain guest. Other guest talked on the property. We ever asked to leave for talking. Dr. Linda Murray

Helpful?
Thank 206msmur
Michele Y, General Manager at Hawthorn Suites by Wyndham Philadelphia Airport, responded to this review

Hi Linda, As previously stated, no guest was removed from the hotel property for “talking”. Guests are obviously allowed to talk, watch tv, laugh etc… We do strictly enforce our no party policy. When a guest exceeds the maximum occupancy in a room and causes a disturbance they may be removed from the hotel due to the circumstances at hand.... More 

PA
Level Contributor
283 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here one night. The location was very good, and the room was clean and well appointed. Was not expecting a full kitchen, but we were glad for it. We could hear the traffic from the airport, and I was worried about noise, but the planes stopped flying overhead late at night and didn't start up again until close to... More 

Helpful?
Thank isilwath
Michele Y, General Manager at Hawthorn Suites by Wyndham Philadelphia Airport, responded to this review

Dear isilwath, Thank you for your review. We are very pleased to hear that you enjoyed your stay with us. We look forward to having you stay with us again soon! Best Regards, More 

Washington DC, District of Columbia
1 review
3 of 5 stars Reviewed 2 weeks ago

I throughly enjoyed the location, very quiet and convenient . The resort/property was ok. It did need minor improvements like the carpet was dirty and coming up around the edges. The shower and bathroom was not the cleanest. I was under the impression that the resort went through renovations but it did not look like it was. The linen were... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank durays2016
Michele Y, General Manager at Hawthorn Suites by Wyndham Philadelphia Airport, responded to this review

Hi durays2016! Thank you for taking the time to share your review. We appreciate your business, and look forward to having you stay with us again soon! Warmest Regards, More 

Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed 2 weeks ago

Property is convenient to airport and very clean. Staff were very helpful and accommodated any requests I had. Bed was so comfortable. Phyllis is a real gem! I look forward to visiting again on my next trip to Philly.

Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank 347charlotted
Michele Y, General Manager at Hawthorn Suites by Wyndham Philadelphia Airport, responded to this review

Hi 347charlotted! We appreciate you taking the time to share your comments regarding your recent stay. I will be certain to share your comments with the team. Thank you for mentioning Phyllis, we also think she is a gem! Warmest Regards, More 

Wilkes-Barre, Pennsylvania
1 review
4 of 5 stars Reviewed 3 weeks ago

We stayed on the first floor, and we constantly heard the people above us walking around...but other than that, the room was more than we could ask for. It was spacious, clean and modern.

Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank 243carriem
Michele Y, General Manager at Hawthorn Suites by Wyndham Philadelphia Airport, responded to this review

Hi 243carriem, Thank you for taking the time to share your comments regarding your recent stay with us. I hope that we will have the chance to serve you again real soon! Warmest Regards, More 

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