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Extended Stay America - Philadelphia - Airport - Bartram Ave.

2.5 of 5
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8880 Bartram Ave, Philadelphia, PA 19153 (Formerly Extended Stay Deluxe - Philadelphia - Airport)
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Extended Stay America - Philadelphia - Airport - Bartram Ave.
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Ranked #69 of 83 Hotels in Philadelphia
A recent review
4 of 5 stars reviewed 3 weeks ago
sierra d Philadelphia, Pennsylvania
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73 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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    (73)
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    (19)
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    (29)
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    (6)
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Cincinnati, Ohio
1 review
2 of 5 stars Reviewed 3 weeks ago

I had advanced paid for the room for 5 nights. Room had an odor at first; no pillow or blanket available for pull out couch; had to ask for towels and trash bags everyday; had to ask for kitchen utensils and cookware (they were out of most of the stuff); the shower curtain wasn't long enough so the water sprayed... More 

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Philadelphia, Pennsylvania
1 review
4 of 5 stars Reviewed 3 weeks ago

The stay itself wasnt that bad the room was ok a little overpriced wasnt alot of breakfeast kids running in the halls and what not the one front desk person who i can give my kuddos to is Siani she was excellent through all the chaos and how angry i was she was able to calm me down help me... More 

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Chicago, Illinois
2 of 5 stars Reviewed 4 weeks ago

When I walked in the room it smell like roach spray, not enough towels, asked for extra pillow there wasn't any. Refrigerator open from the wrong side, you had to open the door almost hitting cabinet, get what you wanted step back close it. Another guest went to grocer purchase item to cook they had no more cook ware. Breakfast... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 23, 2015

When I arrived at this hotel for check in, the front office desk was not very helpful. They acted as if I was bothering them during my late night check-in. When I got to my room, the bathroom sink was filled to the brim with dirty water. The sink was clogged and it was a disgusting sight of brown water.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the service and maintenance issues you experienced upon check-in. Your comments were reviewed by the staff, and we are working to inspect every room before guest arrivals as to make sure your experience is not repeated. I am also coaching my staff on... More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 22, 2015

With the price you are paying monthly, is it to much to ask. Have coffee, granola bars and fruit out. When they run out, have desk staff put some more out. Can you get toilet paper too. There is no reason not to have any. Please retrain your housekeeping staff, I have not seen one even sweep the bathroom or... More 

Was this review helpful? Yes 2
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 6, 2015 via mobile

Overpriced for the value. For my convenience I was offered the option of a room located on the second floor which I thanked the manager for and appreciated, after the change the desk agent kept saying old room number and programmed the old room on my keycard. Because of this I had to leave my family and luggage, return to... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies that our staff did not provide you with professional customer service and for the cleanliness issues you experienced. To prevent this from happening again, my team is going through retraining in order to offer better service and fresh and clean rooms.... More 

Mount Royal, New Jersey
Level Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed January 8, 2015

I stayed here for work, and chose this hotel for no reason other than because it was pet friendly, and I was traveling with a dog. I have never been so sorry. I arrived at the hotel, and immediately realized that it is not an extended stay hotel for long term travelers, but a home for every crackhead, bum, and... More 

Was this review helpful? Yes 5
St. George, Utah
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 11, 2014

Seriously. See attached pictures. Not pictured are the hairy sheets. Not one stray hair. Not two stray hairs. Enough to make a wig. Three rooms. All had problems. The staff were unhelpful and uncaring of the condition of the property.

Was this review helpful? Yes 2
Philadelphia, Pennsylvania
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 3, 2014

We stayed in this hotel for an extended stay that ended up being over 3 months. Our room was recently renovated so we appreciated the newness. This was our first stay in an Extended Stay and were overall happy with the experience. We travel with a pet and he was more than welcome. Front desk "nichole" was great. We did... More 

Was this review helpful? Yes 3
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