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Extended Stay America - Philadelphia - Airport - Bartram Ave.

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8880 Bartram Ave, Philadelphia, PA 19153 (Formerly Extended Stay Deluxe - Philadelphia - Airport)
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1 room 1 adult
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Extended Stay America - Philadelphia - Airport - Bartram Ave.
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79 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Very friendly and very pleased with customer relations ...rooms were very inviting and clean ..front desk was very informative about the area...I felt like I was at home ...I will return to facility in future

Helpful?
Thank Joe C
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that we were able to provide you with exceptional customer service and a home away from home experience! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Philadelphia, Pennsylvania
2 reviews
5 of 5 stars Reviewed January 3, 2016 via mobile

Great service, very nice staff, the receptionist Simerrah, was amazing. She helped me with everything I needed. Clean rooms, flat screen TV, had refrigerator, stove and microwave. The bathroom was very clean. Dog friendly which is important since I had my puppy with me. Very big and comfy bed. I definitely recommend if someone is in need of a hotel... More 

Helpful?
Thank Dana L
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that we were able to accommodate your needs with our pet friendly policy. I truly appreciate your kind comments regarding our spacious rooms, fully equipped kitchens and friendly customer service. Once more, thank you for posting your review. We look forward to having you... More 

1 review
5 of 5 stars Reviewed December 19, 2015 via mobile

My stay was great, front desk tiffany was was helpful and friendly ...my room was clean, my sleep was peaceful...thank u housekeepers me and my babe enjoyed our stay, we didn't even wanna leave... I'd recommend this hotel...it was nice and quiet, no noises, no smell of smoke...it was great and I don't like staying at hotels but I can... More 

Helpful?
Thank Jai B
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your... More 

Baltimore, Maryland
1 review
5 of 5 stars Reviewed September 13, 2015

This goes to one of Extended Stay's Best employees that i have seen Miss Siani was excellent very paitent was able to show me her rooms and get my process of staying with you guys going she was very kind and always smiling ! Wonderful employee

Helpful?
Thank Cecily J
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that our staff provided you with such excellent service. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed September 13, 2015

The only positive about this place was the convenient location. The room was in disrepair and not clean. There should be no evidence of the last person who stayed in that room. Particularly not toothpaste splatter on the mirror. The phones and remote control looked like they had never been cleaned. Floor tiles in the bathroom peeling up. Shelves in... More 

Helpful?
Thank NVDesertRat
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness issues you experienced. As this hotel’s manager, I can assure you that I have discussed your comments with our housekeeping staff and we will strive to ensure your experience... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 17, 2015 via mobile

Had iPad stolen from room! Had to be hotel staff since there were "security guards" on duty and doors were all locked. Super sketchy!!! Don't ever stay here! I didn't want to accuse anyone until I was sure. I'm sure someone at the hotel entered my room and stole my iPad. I didn't report it because I know I'm not... More 

Helpful?
1 Thank Jlamb2424
Cincinnati, Ohio
1 review
2 of 5 stars Reviewed July 13, 2015

I had advanced paid for the room for 5 nights. Room had an odor at first; no pillow or blanket available for pull out couch; had to ask for towels and trash bags everyday; had to ask for kitchen utensils and cookware (they were out of most of the stuff); the shower curtain wasn't long enough so the water sprayed... More 

Helpful?
Thank shl361
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you for taking the time to provide feedback on your stay with us. I apologize the Front Desk did not let you know that we now keep all of our kitchen items and linens for the pull-out sofa in the back, freshly cleaned and sanitized. The hotel is under new management, and we are working diligently to repair and... More 

Philadelphia, Pennsylvania
1 review
4 of 5 stars Reviewed July 12, 2015

The stay itself wasnt that bad the room was ok a little overpriced wasnt alot of breakfeast kids running in the halls and what not the one front desk person who i can give my kuddos to is Siani she was excellent through all the chaos and how angry i was she was able to calm me down help me... More 

Helpful?
Thank sierra d
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you for taking the time to provide feedback on your stay with us. It is through comments such as yours that allows us to discuss our current grab-and-go breakfast offerings to determine if changes should be made. Rest assured, I will pass your feedback on to upper management. Thank you also, for your comments regarding our team member, Siani,... More 

Chicago, Illinois
1 review
2 of 5 stars Reviewed July 1, 2015

When I walked in the room it smell like roach spray, not enough towels, asked for extra pillow there wasn't any. Refrigerator open from the wrong side, you had to open the door almost hitting cabinet, get what you wanted step back close it. Another guest went to grocer purchase item to cook they had no more cook ware. Breakfast... More 

Helpful?
Thank cjenk012
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you for taking the time to provide feedback on your recent stay. As I mentioned in our conversation after you checked out, the hotel is under new management, and we are working diligently to get deficiencies repaired and needed items purchased. I hope you will stay with us again, so we can demonstrate our commitment to your satisfaction. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 23, 2015

When I arrived at this hotel for check in, the front office desk was not very helpful. They acted as if I was bothering them during my late night check-in. When I got to my room, the bathroom sink was filled to the brim with dirty water. The sink was clogged and it was a disgusting sight of brown water.... More 

Helpful?
1 Thank Autumn J
Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave., responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the service and maintenance issues you experienced upon check-in. Your comments were reviewed by the staff, and we are working to inspect every room before guest arrivals as to make sure your experience is not repeated. I am also coaching my staff on... More 

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