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Doubletree by Hilton Philadelphia Center City

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237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686
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Doubletree by Hilton Philadelphia Center City
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Doubletree by Hilton Philadelphia Center City
Doubletree by Hilton Philadelphia Center City
Doubletree by Hilton Philadelphia Center City
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1,967 reviews from our community

Traveler rating
    649
    797
    322
    137
    62
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pittsgrove, New Jersey
Top Contributor
134 reviews 134 reviews
16 hotel reviews
127 helpful votes 127 helpful votes
3 of 5 stars Reviewed yesterday NEW

As we arrived to the room we noticed that the bathroom had not been properly cleaned. There was hair in the shower and the trash can was full from previous guests. Although they did come remedy the problem, this was definitely not up to the standard I expect from the Hilton brands. The hotel itself is a little worn...wear and... More 

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Dallas, Texas
Contributor
12 reviews 12 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I was attending a conference in the hotel and stayed for 2 nights. The hotel is in a great location but I had the strangest room. Due to some issues with jammed doors and keys not working, I was put into a room at the end of a hallway. The room was a triangle shape and had 2 adjoining doors.... More 

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Plano, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

This hotel is very dirty, mold in the bathroom. House keeping did not clean the room each day, They made the bed but that was it. Front desk personal were not nice or pollute, Breakfast was good, wait staff was not friendly. Furniture was old, ceiling in the room was falling down. Very poor kept property. I would not stay... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Cork, Ireland
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The location is very central and fantastic for getting around. Walked pretty much everywhere. Surrounding streets have fantastic selection of restaurants and bars. For me hotel beds are top of my list of priorities and here they have very comfortable soft mattresses a fresh pillows. I'm of the impression this is pretty consistent for Hilton. Only downside was dining was... More 

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Chicago
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

understaffed front desk requiring long wait to checkin and check out, room furnishings worn out, ac made room frigid or switched to heat mode, ice maker just outside the door, stayed on 24th floor providing access to continental breakfast but it was so crowded there was no place to sit down so just grabbed a cup of coffee and left.... More 

Was this review helpful? Yes 1
KTPMurnane, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear letsplay2, Thank you for your comments. While we apologize that you had challenges with your HVAC unit and couldn't find a place to sit in our very popular executive lounge, we couldn't disagree more with your overall assessment. We are very proud of our Hotel and the many Team Members who work hard every day and provide our guests... More 

Israel
1 review
5 of 5 stars Reviewed 4 days ago NEW

Spacious room, most friendly & helpful staff, and great value. Hotel is conveniently located for many Philly attractions (many within walking distance), close to shopping and eating options. While it's a big hotel, I received personal attention & felt that they appreciated my business.

Review collected in partnership with DoubleTree by Hilton

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KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear Meira T S, I'm glad that you felt welcome and appreciated while you stayed with us. Please visit again soon. More 

Ottawa Hills, Ohio
Contributor
20 reviews 20 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

It had been many years since I visited Philadelphia, so when I decided to return to do some sightseeing, I thought the Doubletree would be perfect because of its location. I soon learned that I had made a great choice. Everything is within walking distance which, though, does not mean necessarily close. As with all the Doubletrees that I have... More 

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KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear Donald G P, Thank you for your comments, I'm pleased that you enjoyed your time with us. I do any apologize for the deficiencies you described. We will have our housekeeping and engineering teams assess the room that you occupied to devise a plan of action. It is standard practice within the food and beverage community to use house... More 

Ridgefield, Connecticut
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Located on Broad Street, in the middle of everything, this hotel is one of my favorites in Philly. The building is an odd shape, so many of the rooms have odd angles that make them more interesting than your average hotel room. Rooms are very quiet, beds extremely comfortable and the check-in staff always helpful. A public garage is located... More 

Was this review helpful? Yes 1
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear Joseph, Thank you for your visit and for providing our readers with some insight about our hotel. Those "odd angles" provide some amazing views of Broad Street, especially at night, as I'm sure you experienced! We appreciate your comments regarding our quiet rooms, friendly staff and comfortable beds. Please return soon! More 

Grayslake, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is situated right in the heart of Center City. It is close to all the good restaurants, theaters, and landmarks. The hotel itself is clean and the rooms are in good shape. The hotel restaurant is decent and the staff attentive to your needs. The lobby bar is lively and a good place to grab a cold one,... More 

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KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear Roger, First and foremost, thank you for being a Diamond Hilton HHonors member. We're glad that you enjoyed some time in Standing O Bar/Bistro and appreciated our great location. Our Executive Lounge does offer a complimentary continental breakfast including two hot items, and a complimentary evening reception with hot and cold hors d'oeuvres. Outside of the service times for... More 

Washington, NJ, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

The room was very small - hardly what I'd call an executive king room. There was barely room to maneuver around with the odd corner-shaped room. No amenities other than a hair dryer were in the room. The fridge barely got cold enough to cool water.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
KTPMurnane, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear Kathleen T, Thank you for the review. Our executive rooms come in many different configurations depending on the location, room type, and view. In the future, please let us know after check-in whether the room works for you and if not, we will be happy to move you to a room that is to your liking. More 

Hotel Review Summarization

What travelers say

  • Broad street(9)
  • Great location(8)
  • Very good(6)
  • Corner room(4)
  • Chocolate chip cookies(3)
  • Executive Lounge(3)
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