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All 84 Philadelphia hotels

Philadelphia Marriott Downtown

3.5 of 5 Hotel   |   1201 Market Street, Philadelphia, PA 19107 (City Center East)
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Ranked #41 of 84 hotels in Philadelphia
A recent review
5 of 5 stars reviewed today
trekkrsal claremont, california
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1,418 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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claremont, california
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed today NEW

My first time in Philadelphia, and the hotel staff couldn't have been more helpful! The room was clean and comfortable, which I expected from a Marriott, but I have to say that the concierge desk had the MOST helpful staff I have encountered in any other hotel. The restaurant meals were not very good, so I suggest you go elsewhere... More

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Potomac, Maryland
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We just returned from a 2 day stay. We're rewards members and loyal customers so we always stay at the Marriott brand if it's at our destination. Our experiences have always been good to excellent. BUT, this was a horrible experience. Also, we're from the DC area, where many of our friends work for corporate Marriott. I plan to tell... More

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USA
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I stayed here for 7 days and 6 nights for a conference. The staff were well trained and handled the room and the facilities well. Everyone was nice and went out to their way to help whenever they could. I ate Marriott food at several catered events during the event and the food was very good. Breakfast was a the... More

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Woodbridge, New Jersey
1 review
5 of 5 stars Reviewed 3 days ago NEW

The hotel was very clean. Staff were extremely friendly and professional. Valet service was good experience as well. This hotel was close to everything that one will need or want to do. Nice pool and gym as well. I wish they had a hot tub. I will recommend this hotel to everyone and will stay there again in the future:)... More

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Atlanta, Georgia
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

very crowded hotel no robe in room my neighbors were incredibly noisy and when I called the concierge they said they would do something but nothing changed and they didn't call to follow up you have to pay for wifi guests need a card to come upstairs so I needed to get dressed and bring my friend up

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Barbara F, Executive Guest Experience Liaison at Philadelphia Marriott Downtown, responded to this review

Thank you for taking the time to post your review on TripAdvisor! We appreciate the opportunity to learn from your feedback. Please accept our apologies for the issues you experienced during your stay especially the noise from other guests. We take great pride in ensuring a memorable experience for all of our guests and regret that we were unable to... More

Cork
Top Contributor
58 reviews 58 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here on business for two nights. It is a very well located hotel just beside the conference centre. It has a good atmosphere in the lobby wit the bar and restaurant adjacent. My room was in the tower which was very unusual as the windows were basically two portholes which made the room dark. Not a problem for... More

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Philadelphia, Pennsylvania
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

I have stayed at Marriott over 100 nights either for work or pleasure, and I have NEVER had such a bad experience as I am having now at this hotel. I requested linens and a blanket 5 times over a period of 2 hours (10:00 pm to midnight). The fifth call was from my cell to the hotel because the... More

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Randy A, Manager at Philadelphia Marriott Downtown, responded to this review

Thank you for taking the time to comment about your stay. We are only sorry to hear that your experience was not a good one. I would like the opportunity to make some corrections in our processes and have the ability to make it up to you, so if you like, could you please forward your name, room number and... More

Germantown, Maryland
Top Contributor
68 reviews 68 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The reviews are spot on for this marriott. Category 7? Gym limited. Breakfast for platinum not offered. Great location but you have to really ask for extras. 2 hour power outage at checkin on Thursday. Something about a computer crash? Other than location will not be back, maybe marriott courtyard next door.

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Randy A, Manager at Philadelphia Marriott Downtown, responded to this review

Thank you for taking the time to comment about your recent experience and our great location, I appreciate the opportunity to benefit from your feedback. I would like to apologize for our poor response to the hotel-wide system failure you received and for not fully recognizing you as a Platinum Elite member. It is our goal to make all our... More

Wall nj
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW via mobile

The check in computers were not working, so no one could check in to the hotel. The hotel workers did not do anything about it, not even checking in the people using paper. At least they offered some food and drinks, but that did not help us. The line of people was horrifically long and there was chaos in the... More

Was this review helpful? Yes 1
Randy A, Manager at Philadelphia Marriott Downtown, responded to this review

Thank you for taking the time to comment about your recent experience; we are only too sorry that our hotel-wide system failure and our inability to adequately meet your expectations caused you to choose a different location. Our reaction can and should have been better. Rest assured that we will be utilizing all feedback from this most unfortunate situation to... More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Hotel is in great location can walk to most place..great steak restaurants near by..rooms are clean everyone tries hard to provide good service from the Valets to the check in counter to the bar I would stay here again.

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Additional Information about Philadelphia Marriott Downtown

Also Known As:
Philadelphia Marriott Downtown Hotel Philadelphia
Philadelphia Marriott Downtown Hotel
Marriott Philadelphia
Address: 1201 Market Street, Philadelphia, PA 19107
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Family Hotel in Philadelphia
#34 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Philadelphia Marriott Downtown 3.5*
Official Description (provided by the hotel):
Adjacent to the Pennsylvania Convention Center and 8 blocks from Independence Hall, this Center City Philadelphia hotel is ideally located near dining, shopping, business, & cultural attractions. ... more   less 
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