We stayed in the Alpenhof Lodge as part of a fly-drive holiday with Virgin Holidays. The hotel is barely a hotel, more like a hostel. The rooms are dirty, dated, disgusting and we were bitten by bed bugs. The reception is never manned and you can not find anyone to make a complaint to. The reception is dated, probably back...
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We were quite disheartened to hear of this guests experience upon their return home - several weeks after their departure. We do wish we would have had an opportunity to resolve any issues prior to them leaving.
Our front desk is manned 24 hours a day 7 days a week. Our rooms are clean and tidy though they may not...