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BEST WESTERN PLUS High Sierra Hotel

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3228 Main St, Mammoth Lakes, CA 93546
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BEST WESTERN PLUS High Sierra Hotel
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BEST WESTERN PLUS High Sierra Hotel
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458 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sacramento, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

We had just hiked out from a four day back packing trip. We were tired and dirty. Heading home, we decided to stay the night in Mammoth. Even though we were a drop in, the staff was very accommodating and engaging. They treated us like we'd been coming there for years. Our dirty, disheveled looks only prompted them to ask... More 

Review collected in partnership with Best Western

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Riverside, California
Top Contributor
586 reviews 586 reviews
55 hotel reviews
198 helpful votes 198 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed during the week at the High Sierra Hotel. Check-in was fast and easy. The desk clerk was very polite and helpful. The room was large and very clean. All accessories were in good working order. I found the room to be quiet and the stay was restful.

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Escondido, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Staff was very friendly and helpful---from Front Desk, breakfast crew to maid service. We had our little pug and there were food & water dishes and a doggie bed ready for her in the room. Also, sheets were provided to put atop the bed covers in case your dog sleeps with you (which she does!). Very comfortable bed which is... More 

Review collected in partnership with Best Western

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EmilyEC, Manager at BEST WESTERN PLUS High Sierra Hotel, responded to this review

Hi Colleen L Being a dog owners ourselves (we have the Alaskan Malamute that you'll see hanging out by our car while we work) we understand how nice it is to be able to travel with them. I'm glad that you enjoyed one of our four pet friendly rooms! I'm also glad that the owner of the pit bull realized... More 

Wokingham, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

Very clean hotel and friendly staff and excellent breakfast options, with staff on-hand to cook items. Was a bit expensive. Within walking distance to a number of restaurants. Close to a Bus Stop, with 15 minute bus ride to ski slopes and summer main attractions

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EmilyEC, Manager at BEST WESTERN PLUS High Sierra Hotel, responded to this review

Hi Vanessa B How great that you paid us a winter visit from the UK! Thank you for staying with us. The next time that you visit the states, come in the summer, rates are generally lower...particularly if you come mid week. Hope to see you again. More 

Stockton, California
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Couples getaway. The pluses: Ten minute drive to the Mammoth Hot Springs (reason for our stay), option of a late check-out if you request it when reserving the room (only ten for entire property so don't hesitate), bar\grill on-site with friendly service staff, good size showers, comfortable bed with plenty of pillows, free parking, a free breakfast included homemade salsa,... More 

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EmilyEC, Manager at BEST WESTERN PLUS High Sierra Hotel, responded to this review

Hello R. G., Thank you first of all for the pluses that you mentioned...we are happy that other than the rate you enjoyed the amenities that we offer at this hotel. I'm sorry to hear that you felt neglected...it may take us a few days to respond to your concerns as we too take a few days off each week.... More 

uk
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We stayed here for two nights on our way through from Yosemite. The hotel was difficult to find with it being behind a petrol station and no immediately visible signage. Check in was a bit slow and we had to wait while the guy recited a speech to every customer in front of us. To be fair most of this... More 

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EmilyEC, Manager at BEST WESTERN PLUS High Sierra Hotel, responded to this review

Dear TheNephew I'm sorry to hear about your experience from last September. It sounds to me that the "robotic an forced' nature of the agent's talk was perhaps due to the agent being a new employee but I am glad that they were able to provide you with the information needed to understand how things work. It's frustrating coming down... More 

San Diego, United States
1 review
5 of 5 stars Reviewed February 23, 2015

Hotel staff was exceptional! Hearty breakfast before skiing was very good -- pancakes, eggs, cereals, breads. Hot cocoa in lobby nice after a cold day outside! Convenient to walk across street to shopping center and eateries. Stellar Brew coffee shop short walk away.

Review collected in partnership with Best Western

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EmilyEC, Manager at BEST WESTERN PLUS High Sierra Hotel, responded to this review

Hello Kathleen R Thank you for your excellent review. We do indeed offer one of the best complimentary breakasts in town, I'm glad that you enjoyed it!. More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 18, 2015

Overall the place was clean which I find most important. However, the guest service representatives are HORRIBLE. We were there for Presidents Day weekend, paying $300 a night. After we turned in our keys, Lucero approached us while we were eating breakfast and demanded we find our fourth key and bring it to her immediately. She accused us of lying... More 

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EmilyEC, Manager at BEST WESTERN PLUS High Sierra Hotel, responded to this review

As we do charge $1/room key that is not returned, the front desk agent came to you as a courtesy to let you know that while you believed that you gave all keys back, you were missing one. We apologize that you did not experience her true intention and have showed her how to convey that more clearly. More 

San Pedro, California, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 25, 2015

Very nice hotel for the price. Helpful and courteous staff. The breakfast offers a selection of hot or cold items. Rooms are spacious and kept very clean. After an exhausting day on the slopes it was nice to relax in the pool/spa. Definitely will be staying here again

Review collected in partnership with Best Western

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Reno, Nevada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 20, 2015

This is a typical ski town hotel, clean, friendly staff nothing fancy. Room was clean, a little smaller than expected and we were on the first floor which provides no view just the other building and being across from the pool and conference area

Review collected in partnership with Best Western

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