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BEST WESTERN Lehigh Valley Hotel & Conference Center

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300 Gateway Drive, (at Routes 22 & 512), Bethlehem, PA 18017-9076
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BEST WESTERN Lehigh Valley Hotel & Conference Center
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613 Reviews from our TripAdvisor Community

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Hershey, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Quick overnight stay but was pleasantly surprised by the staff at this hotel - everyone was very friendly & professional! Great value, comfortable bed, clean room. It was also nice to have a 1st floor room with interior & exterior entrances. Easy to access, ample parking. No complaints here!

Review collected in partnership with Best Western

Helpful?
Thank Jenna L
1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

Recently had a dog show. I was not told about upon checking in. Dogs roaming halls,slobber hanging out of mouths, quite disturbing that this hotel would even call it a hotel its more like a motel. Dog like smoking smelly smell thru out the place. Very disappointing in food quailty of service. Really needs some funding to go along with... More 

Helpful?
Thank Scott T

Travelers are raving about these Bethlehem hotels

2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

With the storm in the news this establishment should of had shovels and a contract with a plow company. Our cars were stuck in the show with no roads cleared . The next day by 12 the plow had moved the snow. Not down to pavement like the other shopping centers had done. The sheets were not clean to start... More 

Review collected in partnership with Best Western

Helpful?
Thank Luvtotrip100
Richard S, General Manager at BEST WESTERN Lehigh Valley Hotel & Conference Center, responded to this review

Thank you for your review of your past stay with us. I always appreciate hearing from our guests, including places of improvement. Our area experienced a tremendous amount of snow thirty two inches, that even with paying an outside company it took until Tuesday morning to finally get the parking lot completely cleared. I addressed the room issues with our... More 

New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is old, so the room quality is not that good. The first room we got has strong smoke odor in the non-smoking room. The hotel staff is helpful to offer us to a different room. The room is small, the mattresses are too soft for two adults to sleep. The other room smells better, but the phone is... More 

Review collected in partnership with Best Western

Helpful?
Thank yao c
Richard S, General Manager at BEST WESTERN Lehigh Valley Hotel & Conference Center, responded to this review

Thank you for staying with us. I appreciate your candor; we look for reviews to provide insight into our hotel and our guest appearance is an area we are actively examining. I welcome any additional comments or suggestions you would like to share. Managing Director- Richard Sanchez More 

Quebec
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

It's an old hotel Who has never had renovation. Room was very used and very old decor. Same as 20 years ago! This Best Western doesn't reflect the brand chain hotel. My last one was the one at King of Prussia, PA at one hour drive. Much better looking there and usual for a Best Western.

Helpful?
Thank boumy
Richard S, General Manager at BEST WESTERN Lehigh Valley Hotel & Conference Center, responded to this review

Thank you for taking time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Managing Director-... More 

New Port Richey, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Was a prime hotel at one time, however, it is showing it's age and is in need of a facelift. The sheets pull off the bed during the night, the bedskirt is made for a bed 2 times larger, and the room has a musty smell. (At least room 137.) Would probably recommend a different venue right next door -... More 

Review collected in partnership with Best Western

Helpful?
Thank Claire P
Richard S, General Manager at BEST WESTERN Lehigh Valley Hotel & Conference Center, responded to this review

I want to personally thank you for sharing your stat with us. I understand guest room presentation was a concern, as it is for us as well. We will continue examining the room appearance and working towards fixing all deficiencies in order to improve our guest experience. We welcome any additional comments or suggestions you would like to share. Safe... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 4, 2016 via mobile

We had a beautiful time.... Greeted by Danielle at the front desk... He was terrific... Danielle remembered making the reservation & welcomed me like I was family. He helped me every step of the way with a few needs. Definitely a front desk asset. Then from afar came Melissa who always makes me feel welcome as we love this hotel... More 

Helpful?
Thank Whitesan
Richard S, General Manager at BEST WESTERN Lehigh Valley Hotel & Conference Center, responded to this review

Thank you for your review. I am pleased to hear you enjoyed your stay and I will let Daniel and Melissa know that they contributed to your experience. We hope to see you again soon. Managing Director- Richard Sanchez More 

Boyertown, United States
1 review
2 of 5 stars Reviewed January 2, 2016

Lack of customer service as well as other issues. Melissa needs more training in customer service at the front desk. The breakfast buffet could have had more help from staff as well a attitude obviously needs adjustment!!!!!!!! I don't understand why we had such a horrific experience this New Years Eve compared to 2015.

Review collected in partnership with Best Western

Helpful?
Thank Michael N
Richard S, General Manager at BEST WESTERN Lehigh Valley Hotel & Conference Center, responded to this review

Thank you for taking the time to review. We’re sorry you experience an undesirable stay and level of customer service with us. I am glad we were able to communicate in regards to the problems you mentioned that have been addressed. We appreciate you alerting us to these issues and we hope you take me on the offer I gave... More 

Lehighton, United States
1 review
4 of 5 stars Reviewed January 2, 2016

Great service and experience for the New Years Eve package supplied. Great staff in all areas of the Hotel especialy the wait staff and management. Exceptional dinner and breakfast was supplied to all patrons in attendance. The New Years Eve Party was one of the best I've been to in a long time.

Review collected in partnership with Best Western

Helpful?
Thank Arni S
Richard S, General Manager at BEST WESTERN Lehigh Valley Hotel & Conference Center, responded to this review

I am very happy to read your comments about your recent stay and glad that you enjoyed the NYE party, dining room; I will let the staff know that they also made a huge difference to your overall experience. Happy New Year! And safe travels… Managing Director- Richard Sanchez More 

Toluca, Mexico
Level Contributor
126 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed December 29, 2015

The lobby is nice enough at this Best Western, and I do like the restaurant which has very tasty burgers. Unfortunately the rooms are in desperate need of new furniture and carpeting, and in winter the wind howls right into your room on cold nights.

Helpful?
Thank johntpt
Richard S, General Manager at BEST WESTERN Lehigh Valley Hotel & Conference Center, responded to this review

Thank you for choosing to stay with us. I am glad to hear that you enjoyed your stay as well as the restaurant menu options; I will be sure o share your comments with our team as we continue working towards renovating different areas through the hotel. As usual if there is anything we can do to enhance our services... More 

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