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BEST WESTERN Lehigh Valley Hotel & Conference Center

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300 Gateway Drive, (at Routes 22 & 512), Bethlehem, PA 18017-9076
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BEST WESTERN Lehigh Valley Hotel & Conference Center
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BEST WESTERN Lehigh Valley Hotel & Conference Center
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453 reviews from our community

Traveler rating
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    137
    87
    49
    41
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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Danville, Virginia
1 review
5 of 5 stars Reviewed yesterday NEW

Ryan was our bartender,host,server,bus person for us on the evening of March 29. By himself, he did all jobs brilliantly, and cheerfully. It seemed like we all came to dinner at once,but Ryan was calm, and methodically got every taken care of. Brilliant.!! True grace under pressure. By the way,....dinner was great.! Shrimp & scallop risotto. Amazing.!

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 3 days ago NEW

I just spent three nights at this facility while attending a conference here. Everyone on the staff including the front desk, restaurant staff, and housekeeping were all courteous, friendly, and eager to please. Ample free parking. The room was clean with a comfortable bed and strong wifi signal. The complimentary breakfast was one the best I've ever experienced and they... More 

Was this review helpful? Yes
Richard S, General Manager at BEST WESTERN Lehigh Valley Hotel & Conference Center, responded to this review

Thank you very much for taking the time to share your experience. We appreciate the opportunity to host your group and we’re looking forward for your next conference. I am so glad you were able to experience our hospitality and I’m pleased to hear that our team members took such of good care of you and that you found the... More 

Reading, PA, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

I stayed at this Best Western for a writers' conference recently and I was very pleased with all the amenities and the service. I would definitely advise the group to continue to use this hotel for future conferences. I would also advise out-of-town friends to use this hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
Richard S, General Manager at BEST WESTERN Lehigh Valley Hotel & Conference Center, responded to this review

We appreciate the opportunity to host your group! Thanks again for your kind words and we really hope to see you the next time you are in Bethlehem. Thank you once again for your comments. Managing Director- Richard Sanchez More 

Toluca
Top Contributor
147 reviews 147 reviews
46 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed here for about a week on business. The bad was I couldn't get the temperature control to stay constant. It was either too hot or too cold. And if I tried turning it off it still randomly would turn on. So that sucked. Its not near anything. If you don't have a car then you are at the mercy... More 

Was this review helpful? Yes
Richard S, General Manager at BEST WESTERN Lehigh Valley Hotel & Conference Center, responded to this review

We appreciate your feedback regarding your recent stay. We apologize that the heating unit did not work properly during your stay. Our maintenance staff works diligently to keep them in excellent condition and we’re sorry to hear you did not experience that. We’re introducing new menus next week with many different choices including our new signature “Chef Clam Chowda” the... More 

1 review
1 of 5 stars Reviewed 1 week ago

My family stayed there for one night and couldn't wait to leave. The positives were the food and pleasant staff. The negatives were the less than clean room and very small bathroom. We were greeted by a littered parking lot and structurally broken car port. The room was outdated, smelled of pet urine, dust/dirt hanging from the popcorn ceiling, the... More 

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Richard S, General Manager at BEST WESTERN Lehigh Valley Hotel & Conference Center, responded to this review

Thank you for taking the time to write about your recent stay. We appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our exterior took a huge pound with the ice and snow but we’re working diligently to get everything looking beautiful for the spring. I’m glad to hear you enjoyed our food and beverage... More 

Worthington, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Recently stayed at BW during NJCAA basketball tournament. the staff was outstanding. I went to the desk to request more towels (3 women!) and our fridge wasn't cooling. The maintenance staff was there with a new fridge by the time I got back to the room and more towels were right behind him. they breakfast buffet was great and they... More 

Was this review helpful? Yes 1
Richard S, General Manager at BEST WESTERN Lehigh Valley Hotel & Conference Center, responded to this review

Thanks for taking the time for the great review; it was a pleasure to host your group! We look forward to hosting more of your groups. AS usual if there is anything we can do to enhance our services please let us know. Managing Director- Richard Sanchez More 

Woodbridge, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel, although having been around for a number of years, is still the best value in the Lehigh Valley area. The staff is courteous, knowledgeable, and helpful and the rooms are quite comfortable. This Best Western also has the best complimentary hot breakfast I've experienced in my travels. So, all in all, a great place to stay for one... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Richard S, General Manager at BEST WESTERN Lehigh Valley Hotel & Conference Center, responded to this review

Just wanted to thank you for your recent stay! I am very happy to hear that our team members took such good care of you and you found the amenities of our hotel to your liking. Hope to see you return soon…. Managing Director- Richard Sanchez More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I have previously worked in a hotel myself. That being said, I know how much "team work" it takes when hosting large groups. I am currently staying here with the NJCAA group and we are a large group. We have been here several days and will be a few more. The service and atmosphere have been remarkable! I must say... More 

Was this review helpful? Yes
Richard S, General Manager at BEST WESTERN Lehigh Valley Hotel & Conference Center, responded to this review

Thanks for your cordial comments about your recent stay at the hotel. I am glad to hear that you enjoyed your stay and that our team members were helpful and friendly. I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. Again, thank you for choosing to... More 

Leawood, KS, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Nice people, huge facility, seems to be popular for meetings. Has a restaurant and a "night club" as they refer to it. Main drawback for some could be the lack of elevators to the 2nd floor. I think this facility should upgrade with elevators so it can accommodate those with heavy luggage or who are physically challenged. Our stay was... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Richard S, General Manager at BEST WESTERN Lehigh Valley Hotel & Conference Center, responded to this review

Thank you so much for your review. I am happy to hear that your overall experience was good and unfortunately due to our two story layout we don’t have elevators but we do offer assistance with luggage if you need help the next time you stay with us. Again, thank you for staying with us and don’t hesitate to contact... More 

Philadelphia, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Outdated rooms, a bathroom that barely functioned, a booming bass system, a bouncer in the lobby, and a hallway filled with marijuana smoke - what more could any business traveler ask for? Oh that's right, a list of the prices of commonly stolen amenities posted prominently in their rooms! No thanks.

Review collected in partnership with Best Western

Was this review helpful? Yes
Richard S, General Manager at BEST WESTERN Lehigh Valley Hotel & Conference Center, responded to this review

I want to personally thank you for sharing your stay with us. We appreciate your feedback and we’re sorry you were unhappy with our guest rooms. We would like to let you know that we are completing renovations throughout the hotel and please next time you encounter a problem let us know, we do have a maintenance staff, manager on... More 

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