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Residence Inn Allentown Bethlehem

3.0 of 5 2180 Motel Drive, Bethlehem, PA 18018
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Residence Inn Allentown Bethlehem
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Residence Inn Allentown Bethlehem
Residence Inn Allentown Bethlehem
Residence Inn Allentown Bethlehem
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147 reviews from our community

Traveler rating
    59
    47
    24
    8
    9
See reviews for
49
17
10
51
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Villanova, Pennsylvania, United States
Senior Contributor
46 reviews 46 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

We always stay at Residence Inn. This one is very average. Rooms are OK, not nice. Lobby nice, OK. Staff were OK. Seems driven by long stay customers. Location was close to airport. About 15 minute drive to casino. Hotel does NOT offer shuttle to casino. It is 7.4 miles away. Their shuttle only runs 5 miles to airport.

Was this review helpful? Yes 1
Residence Inn B, General Manager at Residence Inn Allentown Bethlehem, responded to this review

John P, Thank you for sharing your experience. I apologize that the stay did not meet your expectations. We pride ourselves on offering unparalleled service to all of our guests. Residence Inn is a long term stay location under the Marriott umbrella. If there is anything that sets my team a part from others is the service provided therefore being... More 

A TripAdvisor Member
1 of 5 stars Reviewed 1 week ago

The service at this hotel is terrible, very unfriendly! We had two bedroom suite and one of the bathroom toilet drained very slowly. So we called the front desk and when we told her the problem. She said what do you need. We were like what do you mean. Then she said you need a plunger? We were like we... More 

Was this review helpful? Yes 1
Residence Inn B, General Manager at Residence Inn Allentown Bethlehem, responded to this review

I am so sorry to hear your about your issues and I would love to discuss this further. I understand your frustration and would be alarmed in such events. I can be reached at the hotel 610-317-2662 ext. 600 or ri.aberi.gm@marriott.com. Sincerely, Tyran Woolridge General Manager More 

Pennsylvania
Top Contributor
71 reviews 71 reviews
37 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Marriott has a history of excellence at ever level of property. This is no exception. The lobby is inviting and I had a meeting in the breakfast area which was very nicely laid out. The staff is friendly and efficient and even the shuttle driver was on a cold January morning at 5 a.m.!

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Residence Inn B, General Manager at Residence Inn Allentown Bethlehem, responded to this review

smalltowntravelerpa, Thank you so much for your kind comments about our hotel and associates! We hope you are doing well and look forward to being on your small town list of locations in the future. Take Care! Sincerely, Tyran Woolridge and the Residence Inn Allentown Bethlehem/Lehigh Valley Airport team More 

Top Contributor
86 reviews 86 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel lobby was welcoming and cozy. The room we had was large, clean and nice. There were two tvs, a dishwasher, kitchen, fridge, and microwave. There was an electric stovetop that allowed for cooking in the room.

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Residence Inn B, General Manager at Residence Inn Allentown Bethlehem, responded to this review

Dear Lance J, Thank you so much for your kind review of our hotel! I am so glad that you enjoyed your stay and I appreicate you taking the time to share your positive feedback. Thank you for being a loyal Marriott customer and we look forward to seeing you again on your next trip to the Allentown/Bethlehem area! Tyran... More 

Europe
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Arriving very late after a long, long journey from Spain, it was great to be welcomed by the friendly lady at Reception. We were even more pleased when we got to our room to discover that our studio booking had been wordlessly upgraded to a beautiful, modern two-bedroom apartment with separate lounge, full kitchen/dining area and a wonderfully cosy gas... More 

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Residence Inn B, General Manager at Residence Inn Allentown Bethlehem, responded to this review

LePhews, Thank you so much for taking the time to review our hotel. We appreciate your kind comments about our hotel and team. I apologize for the error upon your return and I am glad that we were able to resolve it to your satisfaction. We look forward to seeing you again on your next trip back to the Lehigh... More 

Huntington Station, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel is our hotel of choice whenever we visit the Leigh Valley area of PA. The staff are fantastic. Our daughter went to college in the area and played softball. Her team won its conference championship in her senior year. The staff saw an article that was written about the team in the sports section of the local newspaper... More 

Was this review helpful? Yes 1
Residence Inn B, General Manager at Residence Inn Allentown Bethlehem, responded to this review

Andre P, Looks like we hit a HOME RUN with this one! Thank you for sharing your experience. We appreciate your loyalty to our hotel and the Marriott brand. We hope to see you again soon! Regards, Tyran Woolridge General Manager More 

Birmingham, Alabama
Contributor
15 reviews 15 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 18, 2014

I have been staying at the Residence Inn, Bethlehem, PA for over two months and have had plenty of time to evaluate the hotel and its' staff. This is not a luxury hotel by any means but the management and staff here bend over backwards to provide a comfortable and friendly environment for the guests. The manager has gone above... More 

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Residence Inn B, General Manager at Residence Inn Allentown Bethlehem, responded to this review

bgirl55, Greetings! Thank you so much for your kind review of our hotel! Your compliments regarding the team is like music to my ears (karaokee)! I appreicate you taking the time to share your positive feedback. We are planning something sweet for Valentines Day and would love for you to join us again. It's nice to hear that the "Ghost... More 

Washington DC, District of Columbia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 11, 2014

Checked in on a snowy night just before Thanksgiving. No delays whatsoever and the front desk lady was absolutely wonderful. Got the rooms we requested with no complaints at all. Room was clean, in order and comfortable. Definitely got our moneys worth and good nights rest. Marriott continues to set the standard for which all motel/hotels should follow. Thanks....the front... More 

Was this review helpful? Yes 1
Residence Inn B, General Manager at Residence Inn Allentown Bethlehem, responded to this review

19Bigdaddy66, Thank you for your comments. Our staff will be very happy to hear that you found their service exemplary. We are aware that the arrival experience sets the tone for ones entire stay. We are also glad that your entire stay was pleasurable. We look forward to welcoming you again in the future. Tyran Woolridge General Manager More 

Allentown, Pennsylvania
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 9, 2014

Jenny Holzman was recently named the Event Specialist for the Residence Inn. I was able to set up a 'system' with her for scheduling my reoccurring meetings. No fuss, no muss. Jenny sets it up and Martine (Roskos) makes sure all is right for when the team arrives. I couldn't be happier with the setup. If a conflict comes up... More 

Was this review helpful? Yes
Residence Inn B, General Manager at Residence Inn Allentown Bethlehem, responded to this review

Good day Steven C, Thank you for your great endorsement of our hotel. It is such a great feeling to know we have provided great and memorable service. Jenny and Martine are both gems. We are fortunate to have them on our team. Thank you for hosting your meetings with us. Warm regards, Tyran Woolridge General Manager More 

1 review
4 of 5 stars Reviewed December 5, 2014

This hotel is only a few miles from our house and we stayed there while our home was being repaired from damage. The staff was wonderful! They got us checked in quickly and seemed to understand the stress we were under. They even chose our room for convenience of taking our dog out for walks. The breakfasts each morning were... More 

Was this review helpful? Yes
Residence Inn B, General Manager at Residence Inn Allentown Bethlehem, responded to this review

Lynn L, Thank you for taking the time share your thoughts. What a cute little furry friend you have there, he looks quite comfortable! Glad we could be of assistance during your home renovations. We'll be sure to let the staff you appreciated their service and the amenities. Please visit us again. Happy Holidays! Tyran Woolridge General Manager More 

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Additional Information about Residence Inn Allentown Bethlehem

Address: 2180 Motel Drive, Bethlehem, PA 18018
Location: United States > Pennsylvania > Bethlehem
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Allentown Bethlehem 3*
Number of rooms: 120
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Also Known As:
Residence Inn Bethlehem
Bethlehem Residence Inn
Hotel Style:
#4 Business Hotel in Bethlehem
#9 Family Hotel in Bethlehem

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