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All 1 Bushkill accommodations

Villas at Tree Tops and Fairway

Route 209, PO Box 163, Bushkill, PA 18324
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Villas at Tree Tops and Fairway
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A recent review
3 of 5 stars reviewed 4 days ago
Bill S
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285 reviews from our community

Traveler rating
    27
    78
    55
    52
    73
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137
73
1
5
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
3 of 5 stars Reviewed 4 days ago NEW

We've been gone to the Villas at Tree Tops and Fairway 4 times, 1999, 2009, 2012 and 2014. We don't go there for the quality of the accommodation but for the Fernwood Golf Course located next door. In 1999 and 2009 we were located in the Villas at Tree Tops. In 1999 the Villas at Fairway were just being built.... More

Was this review helpful? Yes
Bronx, New York
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was my first visit here since they moved the check in which i was very pleased with, i traveled 9/19/14 to 9/21/14 i was checked in by an associate named Nancy who was very pleasant and friendly. there was a small problem when she told me i needed to pay a $50 Dollar cleaning fee which i knew i... More

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We booked this resort through our family's timeshare, which had always provided spectacular accommodations. What we found was the quality of the units and amenities varied greatly depending on where in the resort the units was located. Unfortunately, when we arrived, the units we were originally placed in were dirty, insect infested, outdated, the air conditioning was broken, and the... More

Was this review helpful? Yes 3
Lherman2012, Customer Service at Villas at Tree Tops and Fairway, responded to this review

Thank you for taking the time to write about your experience here. I have asked our Quality Assurance Team as well as our Maintenance department to try and identify the first villa in which you stayed so that an inspection can be done. I can assure you that their reports are quite detailed and our Preventive Maintenance Team will promptly... More

Belleville, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our week stay. It was quiet, and the unit was clean and tidy. We cooked several times in the unit, and enjoyed the pools, and area. Got some great photos, deer, wild turkeys, heron, were seen. I would recommend it. Had minor trouble with the TV but that was taken care of within the hour.. It would be... More

Was this review helpful? Yes 1
Lherman2012, Customer Service at Villas at Tree Tops and Fairway, responded to this review

Thank you for taking the time to review your recent stay. We are pleased you enjoyed your vacation and our location. Our staff takes great pride in offering exceptional service, so that all of our guests can have an enjoyable vacation experience. As you stated, our resort and location in the Pocono area has much to offer everyone all within... More

Elmhurst, New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Family and I stayed at TreeTops for a weekend getaway via a 90 min presentation promo in August, paid $200 for the dated, mildew and dirty Villa. I decide to give them another try after selling YES selling my timeshare with them. I thought that maybe things would have been different as I was told renovation was in place, but... More

Was this review helpful? Yes 4
Lherman2012, Customer Service at Villas at Tree Tops and Fairway, responded to this review

First, please allow me to apologize for your dissatisfaction during your recent stay. We are continuously working on improving the resort from not only our own observations but also the valuable feedback we obtain from our guests. Our goal is to provide total guest satisfaction. We have and will continue with our aggressive refurbishment program. As you know The Villas... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I stayed w family for a two night stay in September , a family member recommended it then I called the next day and they said they had a promotion, $53 for two nights! I thought what a steal, of course I had to do a presentation bit i figured what the hell....even got some family to call and get... More

Was this review helpful? Yes 2
Lherman2012, Customer Service at Villas at Tree Tops and Fairway, responded to this review

I would like to apologize for your experience with our staff. Please be assured that this will be addressed in an effort to alleviate any future issues. I can assure you that we normally receive high praise for our staff’s customer service and friendliness. I have asked our Housekeeping Department to try and determine the Villa in which you stayed... More

Texas
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

What I found at the Villas at the Fairway was many nicer units. However, we we given a older blue and gray painted section. The grounds and outside were not up to par. Badly in need of painting and cleaning of mold. Inside was clean but dated. Bedroom downstairs, second floor kitchen and living room with another bedroom upstairs. Newer... More

Was this review helpful? Yes 1
Lherman2012, Customer Service at Villas at Tree Tops and Fairway, responded to this review

First, please allow me to apologize for your dissatisfaction during your recent stay. We are continuously working on improving the resort from not only our own observations but also the valuable feedback we obtain from our guests. Our goal is to provide total guest satisfaction. I would also like to take this moment to reassure you that the current direction... More

Yonkers, New York
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I spent one week vacation with my family as an interval world exchange. At arrival, you see a very nice place offering a lot of activities. However, all excitement lowered when you find a cold welcome, poor information and very old units, spacious and nice but desperate needing update. Poor housekeeping work as toilets had dark stains. The jacuzzi did... More

Was this review helpful? Yes 5
Lherman2012, Customer Service at Villas at Tree Tops and Fairway, responded to this review

Thank you for taking the time to write about your experience here. I was disappointed to hear of your experience. I have asked our Maintenance and Housekeeping Departments to try and determine the Villa in which you stayed to ensure the items you listed have been addressed. These items should indeed have been noted and corrected prior to the room... More

United States
2 reviews
1 of 5 stars Reviewed 3 weeks ago

Thank you Beebs V. for posting that you check in with friends in the weekend for free in exchange of attending the presentation. I check in 8/29/14 (weekend) with my family and a friend, as a referral by my friend who is a timeshare owner. We were four and I initially asked for 2 bd 2 bth and full kitchen,... More

Was this review helpful? Yes
Lherman2012, Customer Service at Villas at Tree Tops and Fairway, responded to this review

First and foremost, please allow me to apologize for the level of customer care that you received. I can assure you that this is not our standard. We are continuously working to improve our guest experience. Our staff are trained in customer care skills at initial employment. Recently, the management team attended a new and exciting program. Our entire resort... More

Toronto, Canada
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I will start this review by saying that our family had a nice vacation at this resort but only because we came with low expectations and were really there just to relax. This was a timeshare exchange for us and having been a member with RCI for over 25 years, we have been to many, many resorts in different parts... More

Was this review helpful? Yes 4
Lherman2012, Customer Service at Villas at Tree Tops and Fairway, responded to this review

First, I was very happy to see that enjoyed your vacation, but displeased that you expected less than satisfying from us. We are continuously working on improving the resort from not only our own observations but also the valuable feedback we obtain from our guests. Our goal is to provide total guest satisfaction. I have contacted our Quality Assurance Team... More

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Additional Information about Villas at Tree Tops and Fairway

Address: Route 209, PO Box 163, Bushkill, PA 18324
Location: United States > Pennsylvania > Pocono Mountains Region > Bushkill
Number of rooms: 350
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Also Known As:
Villas At Tree Tops And Fairway Hotel Bushkill

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