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TownePlace Suites Dayton Butler Township

#13 of 47 Hotels in Dayton
Certificate of Excellence
2.0 of 5
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3642 Maxton Rd, Dayton, OH 45414
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TownePlace Suites Dayton Butler Township
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Ranked #13 of 47 Hotels in Dayton
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Justin T Leominster, Massachusetts
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118 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Leominster, Massachusetts
1 review
5 of 5 stars Reviewed 2 days ago NEW

I was business for 30 days and stayed here. Theses are the following things that made it great: 1. I stayed in a one room suite: VERY impressed with mini kitchen and size of room. VERY comfortable 2. Staff was friendly, polite, responsive, and provided good information about area 3. Continental breakfast was free and sufficient to get the day... More 

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Springfield, Massachusetts
Level Contributor
158 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed a few days here while at a conference - shared a two bedroom suite with friends. Our experience this visit was much better than we've had over the last couple of years. Room was fresh and spotless and staff were extremely helpful with check-in and with any questions or needs we had. Breakfast was adequate. We'll be back again... More 

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed June 28, 2015

I arrived on Mother's Day & I was greeted at the front desk with a Mother's Day flower (which made me feel a little better for having to leave my daughter on Mother's Day). I was there a week for work and the staff was great, room was clean & comfortable. This hotel is conveniently located near all the restaurants,... More 

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 23, 2015

I have stayed at other Marriott properties including TownePlace Suites without any problems but this location was a big disappointment. The hotel was a little dingy with stained carpets and below average eating area. On top of that, after the first night we went out for the day and returning to our room at 7:00pm we found that our room... More 

Was this review helpful? Yes 1
Andy H, General Manager at TownePlace Suites Dayton Butler Township, responded to this review

Dear Kevin W. I was very disappointed to learn that your service experience was below the quality that you and all of our guests deserve and expect. The hotel is under new ownership and management and we have been working very hard to return the property to the expectations that our guest's require. I can assure you that the issues... More 

allaboutme
Level Contributor
4 reviews
5 of 5 stars Reviewed June 18, 2015

We booked this hotel because we decided to go to Scene 75 and the location was very close. We checked in around 9p.m. in a two bedroom suite. The guy at the front desk was very nice, and the check in process was fast. I had requested extra towels and feather pillows and they were already in the room. The... More 

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Andy H, General Manager at TownePlace Suites Dayton Butler Township, responded to this review

Dear Ms703, Thank you so much for your kind remarks. Our new management team was very pleased to hear that your stay went well and that the location suited your travel plans. We look forward to seeing you again on your next trip to Dayton Ohio. More 

Murfreesboro, Tennessee
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed May 27, 2015

My family just recently stayed here the weeekend of May 22-24. There were no big problems or trouble with checkin. The front desk ladies were very nice and helpful. We got to the room and mattress on the pull out couch had stains on it and there was food and paper left under the couch. The maid service had obviously... More 

Was this review helpful? Yes 1
Andy H, General Manager at TownePlace Suites Dayton Butler Township, responded to this review

Dear Rob, I'd personally like to thank you for choosing our property for your recent stay. I was very sorry to learn that your experience fell short of our brand and service standards. The hotel is under new General Management beginning the first of June 2015. I have spoken with the Department Manager's regarding these issues. If you are ever... More 

2 reviews
5 of 5 stars Reviewed May 15, 2015

The staff was very helpful. I dealt with Connie, Christy, Brooke, Thomas, and Jessica. These folks were very friendly, knowledgeable, and professional. They took care of any issue or question that I had.

Was this review helpful? Yes
Andy H, General Manager at TownePlace Suites Dayton Butler Township, responded to this review

Dear John, Great to hear that your stay went well. The new management team is working very hard to improve and maintain the quality of service our guest deserve. Looking forward to your return! More 

Southfield, Michigan
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 15, 2015

My stay at Towne Place was great. I like to thank the staff (Connie, Christy, Brooke, and Jessica) for extending wonderful service during my stay. All needs were catered to. The ladies exhibit professionalism at it's best. They were polite and committed to making sure all guest were home away from home. I recommend while in Dayton this is the... More 

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Andy H, General Manager at TownePlace Suites Dayton Butler Township, responded to this review

Dear DBB58, Thank you so much for your kind remarks regarding our Front Office Team and choosing The TownePlace Suites for your stay. Our Associates are a great group of people who genuinely care about our guests and the service they deserve. At your service. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 25, 2015

Stayed here 2 days with my son and husband. Always stay at marriott. I only took this one because of the 2 bedrooms so my son would have his own room. Furniture worn down, afternoon front desk person not the friendliest, very minimal offerings in the market on site, bed severely uncomfortable. Not sure of I would stay again if... More 

Was this review helpful? Yes
Trish W, General Manager at TownePlace Suites Dayton Butler Township, responded to this review

Thank you for taking the time to complete a review about your recent stay at our TownePlace Suites in Dayton. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal. Please accept our sincere apology. We have shared your feedback with the appropriate hotel and corporate teams to ensure... More 

Pierre
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 28, 2015

We stayed here one night while traveling. The hotel is a basic extended stay hotel, but does offer breakfast in the rate. The "suites" have a hallway kitchen, but are very cramped. When getting out of bed during the night, my husband ran directly into the bathroom door! The furnishings are very basic. The room and bathroom were clean and... More 

Was this review helpful? Yes 1
Trish W, General Manager at TownePlace Suites Dayton Butler Township, responded to this review

Thank you very much for your comments. We take your concerns and feedback very seriously. I will pass this information on and also address with the hotel team. Again, we really appreciate your insights which assist us in making improvements and servicing our guests better! More 

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