The hotel is not bad itself, yet it does need renovation, the ceiling in the bathroom looks simply dirty as if it was not coated with paint for long years! Furniture is also old and worn out, and although there is a flat screen TV, there is not much choice, only local programs, not even CNN or Weather channels. I...
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Dear TamkaDen:
Thank you for taking the time to share your comments about the Crowne Plaza Dayton on Trip Advisor. As you stated in your review, "The staff is nice and helpful, and this is the most important!" and I couldn't agree more. While going through our renovation, we have been focusing on training our associates so that we have...
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I recently found myself last second in Dayton for a 40-hour business trip. I scrambled from the plane to get a hotel room and from that moment on the extremely friendly staff made me feel welcome in a new city. I was picked-up at the nearby Airport by the hotel's FREE shuttle and after I was warmly greeted by one...
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Dear Andrew H:
I am glad that you chose to stay at the Crowne Plaza Dayton during your recent unexpected trip to the Dayton area. We value each and every guest and want to make sure that first-time guests return again, and again. The hotel is currently finishing our long awaited renovation and I hope that on your next visit...
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What a difference a few weeks make. Return back to Dayton Crowne Plaza and it was wonderfull. The restaurant staff,bell hop,were terrific. Being a Platium member for over 17 years, the following people make sure that i was treated for my loyalty:LESIA COLE, CEE CEE,ANDY,KRISTI, JASMINE,CHEKEYLA MOORE, And the entire restaurant and bar staff. This has been one of the...
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Dear James P:
Thank you for your kind words and particularly for acknowledging the exemplary service of the individuals you named in your review. They are among the best of our associates, though there are certainly more who make ensuring guest satisfaction their sole objective. We have been working very hard, not only on the physical plant of the hotel,...
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I just want to thank the sweet staff at the Crowne Plaza Hotel in Dayton, OH, for their efforts to make us feel welcome. A special thanks to Carmel T who went the extra mile to get an ice cold can of Sprite for a tired thirsty traveller. She didn't have to do that but showed such compassion. I was...
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Dear cls629:
I would like to thank you for your comments regarding the staff you encountered at the Crowne Plaza Dayton during your recent stay. We appreciate all feedback from our guests, especially positive feedback. Your mention of Carmel is no surprise either. Carmel is one of many exceptional associates we have at the hotel who care deeply about the...
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After driving for 8 hours from Charlotte I was very tired, but when I got to the front desk I was pleasantly surprised.
Andy was extremely kind, courteous, and professional. He made sure that I understood the layout of the hotel, and was also sure to tell me where I could park my car and on what deck. The hotel...
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Dear Bush41:
Thank you for taking the time to post your comments about the Crowne Plaza Dayton, and specifically Andy at the front desk. We appreciate your kind words, and the fact that you have made the choice to stay with us. We realize that you have many choices for lodging in the Dayton market, and we hope that we...
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I used to live in Dayton, OH years ago and had the pleasure of working with some wonderful theatre companies (Human Race Theatre Co., Dayton Opera Co., etc.). When I found out that the show I was touring with was going to play the Schuster Center in downtown Dayton I was very excited. There were many choices of hotels but...
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Dear cmjosesolivan:
Thanks for taking the time to share your comments regarding the Crowne Plaza Dayton. Since you stayed in October of 2011, significant changes have taken place at the property. As you mentioned in your review summary, with upgrades, the hotel could be exceptional. Since you last stayed we have completely gutted and remodeled all of the guestrooms, including...
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We enjoyed our stay at Crowne Plaza. Beautiful, clean room. Excellent service. Management staff was exceptional. Will stay here again!
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Dear KYgirl33:
Thank you for your positive review of the Crowne Plaza Dayton and its' staff. I look forward to welcoming you back during future stays in the Dayton area. Thank you again for taking the time to share your comments.
Sincerely,
Michael Cooney
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The Crowne Plaza is in the process of being redecorated and the lobby isn't complete (construction areas in plain sight). Our room was large, very clean and had been partially renovated (new furniture and carpet). I hope the bathroom hadn't been done yet because there was only one overhead light; I couldn't see to put on my make-up and my...
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Dear noysynora:
Thank you for posting your comments regarding your recent stay at the Crowne Plaza Dayton. I would first like to thank you for the kind words about our staff and their professional, friendly demeanor. Our team is our greatest asset and it makes me glad to hear that they are treating our guests in the manner that we...
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Connecting with people on any level can be difficult, especially away from home. I've been pleasantly surprised at how accommodating and sincere the staff is here at the Crowne Plaza in Dayton, OH. Coming from a company-sanctioned multi-year streak at a less posh hotel with a superbly friendly staff left a lot to be desired by way of customer service....
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Dear Smitty329:
Thank you for taking the time to share your experience at the Crowne Plaza Dayton. We work very hard to ensure that our guests feel comfortable and at home. We have made significant changes in our staff over the previous months, in fact Matt McCullough, whom you mentioned, is one of our newer associates. Its always a pleasure...
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The staff at the Crowne Plaza was extremely courteous, professional and helpful. They went out of their way to accommodate all of my needs during my stay. Kristi, at the front desk and Anthony went above and beyond to help me get around Dayton and make this stay a memorable one. I will definitely be returning there!
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Dear kerengoldcecere:
Thank you taking the time to let us know about Kirsti and Anthony, and how they made your stay at the Crowne Plaza Dayton successful.We will recognize both of these individuals during our monthly associate gathering, and we will make sure that your praise of them is posted in ur associate break room. I hope that you will...
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